Expedia Inc

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
Dear [redacted],
Thank you for forwarding the response from Expedia. It clearly shows that Expedia tried to deny two facts in order to cover its wrongdoing:
(1) Neither Expedia nor its vendor has provided me an E-mail address as it suggested in the response. The vendor did make a fair suggestion to me that Expedia obligates to upgrade my tickets as it is the seller.  I fully trust Cindy did advise three Expedia's Representitives to upgrade my tickets. Now I wonder if Expedia intentionally misinterpret its conversations with Cindy. Expedia was the one who should pay price difference, not me. I wish you would make a direct contact with Cindy at 702-770-2270 and verify the truth. Furthermore I want to see any proof which verifies Expedia 's claim 
(2) Attached are the confirmation letter and voucher I received from Expedia after booking my tickets on its website. Expedia said "Premium Seating does not exist as an option". It is not true on 02/11/2016. In fact, It did offer "Premium Seating" ticket on its website and it did confirm it in its voucher.  Expedia has changed its ticket options on its website and eliminated "Premium Seating"ever since. However it is too late to deny that it had falsely advertised. I could send you a screen shot as proof upon request. I do surely believe Expedia won't want to see it, because it knew it did sell "Premium Seating" on its website and made a correction sometime after Feb. 12, 2016.
I wish Expedia would seriously investigate this case, face the facts and offer a fair resolution.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted]. While I have concerns about Expedia's business practices and would advise other consumers to be very cautious when conducting business with Expedia, I find that this resolution is mostly satisfactory to me.
Among other concerns, I would like to clarify one point in particular: Although the Expedia representative insists, "The fact remains that the customer would need to purchase a new ticket to travel," this is unfortunately not a fact at all. Lufthansa made it plain to my co-passenger that I was expected and that I had a seat on the flight.Thanks again to the Revdex.com for helping me resolve this matter. Without the advocacy and leverage provided by the Revdex.com as a trusted third party, it seems clear that Expedia would never have taken responsibility for me as their customer. Sincerely, [redacted]

April 26, 2017
 
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case: [redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com...

allowing us to address the comments and concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Our records reflect that on October 31, 2016, Ms. [redacted] booked roundtrip flights from Cancun, Mexico to Cozumel, Mexico from April 8, 2017, through April 15, 2017. We understand from Ms. [redacted]’s complaint that her flights were affected by an airline scheduled change which caused her to miss her flight. As a result, she utilized a cab and took a ferry to her destination. She is requesting a refund of $366.60 for the tickets and an additional $200.00 for a cab ride.
We apologize for the inconvenience this may have caused. Please be advised that Expedia does not have a direct control over the flight schedules of the airlines especially regarding involuntary schedule changes. At Expedia, we take customer complaints and feedback seriously, and are committed to providing our customers a great experience from booking to stay. While we do not view this complaint as something Expedia is responsible for, because we value Ms. [redacted] as a customer and regret the experience she reports, we have already undertaken an exception to resolve her complaint. A refund in the full amount of her booking $366.60 was issued to her original form of payment. Refunds like this typically take 3-7 business days to post to individual accounts, depending on how quickly her credit card company processes refunds. We would need to see receipts for the cab ride that she mentioned in order to submit for refund consideration.
Again, we thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Marlon J[redacted]
Corporate Correspondence Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]It appears we are getting lost in translation here. The confirmation I am requesting is from Expedia to the vendor, Europcar, and not to me.  According to Expedia its policy is to communicate with the vendor within 24 hours of customer arrival which was not done.  Expedia used this argument to not refund me the entire difference, let's leave aside the inconvenience during 7/21 and post-trip.  If that was done than I would like proof otherwise Expedia shows it did not follow its own internal procedures, putting an infant in harms way, and leaving 8 people stranded.EZ rentals:Correct, we used the rental car for two days instead of 7 days.  The two original reservations were for two vehicles (Mid-Size SUV, Economy Car) as we were a party of 8.  After renting a Mid-Size SUV with Enterprise and kindly getting upgraded to a full SUV that sat 8, we elected to only have the economy car from EZ rentals for 2 days to alleviate the total bill as at that time we had been told on a phone call with Expedia (recorded on our end and likely Expedia's end), that we were going to be refunded fully for the difference between our actual cost and the original cost of the two original rentals.     
Sincerely,
[redacted]

November 17, 2015
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: [redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Our records reflect that on October 12, 2015, Mr. [redacted] booked roundtrip flights from Islamabad, Pakistan to St. John’s Canada departing on October 25, 2015, and returning on November 1, 2015. Mr. [redacted] also purchased travel insurance with the flights. We have confirmed the reservation was purchased by Mr. [redacted] or an authorized user on the account, on Expedia’s website, without the assistance of an Expedia representative. The terms and conditions of the travel insurance purchased by Mr. [redacted] are as follows;
Cancel your travel plans before your trip begins with no cancellation fees. You will be refunded your hotel cost and receive a credit for your airfare.
We understand from Mr. [redacted] complaint that when he wanted to use his travel insurance to make a change to his return flight, he was informed that he should wait until after he used the outbound flight in order to save money. He stated he took the outbound flight then called Expedia to make the change. He was advised that the insurance was only valid prior to departure. Mr. [redacted] feels that he was misled and is requesting a refund of $2,000.00.
We do not have a record of charges mentioned by Mr. [redacted] and no documentation that he was misinformed. If Mr. [redacted] is willing to provide receipts of the charges that he mentioned, we will continue to research.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Marlon J[redacted]
Tier 3 Customer Service

Complaint: [redacted]I am rejecting this response because: I'm not worried about the refund, I'm worried about the business practice. it's a scheme to Ashley your choice and when you try to correct they increase price. they say it's the hotel that charges the extra money to correct  but the hotel actually charged less than the Expedia original price and half what they said the hotel required to correct the error.  it's a business practice that everyone using the software needs to know about. perhaps the attorney general is where this complaint should be and not the Revdex.comSincerely,[redacted]

Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and...

concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding their reservations.
 
As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate reply. At this time, we respectfully request additional time from the Revdex.com as further research is needed for this case. We will submit our final reply via the Revdex.com's website.
Again, we thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Tier 3 Customer Service

June 11, 2017
 
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case #: [redacted]
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia, Inc. is responding to the consumer complaint from Mrs. [redacted] [redacted] (Revdex.com case number [redacted]) regarding a request for cancellation and refund of four airline tickets. 
 
Our records reflect on May 25, 2017 the customer accessed Expedia.com and self-booked four tickets for two one way combined fares with the first two legs of the flight aboard [redacted] Airlines, and the remaining flights aboard [redacted] airlines with British Airways as the validating carrier. 
 
When booking, the customer chose flights with airline policies showing the flights were non-refundable.  Changes or cancellations would incur penalties and the remaining credit, after penalties, would be held by the airline for application to alternate flights, within the stated terms of the airlines. 
 
The customer is requesting Expedia waive these terms, agreed to at purchase, due to current conflicts in Qutar, one of the countries on the flights. 
 
Expedia acts only as a third party booking intermediary and as such does not own, operate, or set any terms for the vendors who utilize our site to offer their services.  Expedia must adhere to the terms and conditions stipulated by the vendors and accepted by the customer when finalizing their bookings. 
 
While we fully understand the concerns of the customer, we can only contact the vendor and advocate on their behal.  We cannot override the vendors terms. While some airlines are extending refunds at this time, British Airways, as of our contact today, June 11, 2017, is currently only allowing a rescheduling option for the same flights, and not currently offering cancellations with refunds. 
 
As the situation in [redacted] is currently very fluid, the customer is welcome to contact our Customer Service Department at 1-800-EXPEDIA (1-800-397-3342) at any time and request that we check again with British Airways for changes to their policy. Our agents are available 24 hours a day, seven days a week and while we do attempt to keep our hold times to a minimum, if we are experiencing a high volume of calls, or if we must call the airlines, hold times can be affected.
We regret that we cannot alter the terms of the customer’s booking and agree to the refund she is requesting.
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Roseanne G[redacted]
Tier 3 Corporate Customer Service

July 7, 2015 Revdex.comE.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O-[redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com consumer rebuttal from [redacted]. We regret to hear the customer did not accept our response and/or resolution offered.As previously advised, Expedia was not able to locate the customer’s account or reservations using the information provided in the complaint, and were not able to reach the customer at the phone number provided. The information provided in the customer’s comment was not linked to an account or itinerary. Expedia was not able to locate a reservation using the hotel’s folio number of [redacted]. We ask the customer please provide us with an itinerary number. The customer may also provide the email address used to make their reservation so that we may fully review the concerns the customer noted. The [redacted] Front Office Manager - [redacted] did advise to have Mr. [redacted] contact her at the hotel to discuss his booking further. We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,  Nicole P[redacted]Tier 3 Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  
Dear Resolution, thank you for forwarding my complaint, Expedia has provided me with a refund in the form of a flight credit...

after speaking with another supervisor today and I am satisfied and will withdraw the complaint.  Thank you.Sincerely, [redacted]

September 29, 2016
 
 
Revdex.com
Alaska, Oregon, & Western Washington
 
Complaint Department
Re: Expedia Case #: [redacted]
 
 
Dear Revdex.com,
 
 
Thank you for taking the time to contact Expedia regarding an issue from our...

customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a hotel reservation.  We understand Mr. [redacted] is requesting a refund. On September 24, 2016, we received receipt of the Revdex.com complaint.
 
Our records reflect on August 28, 2016, the customer self-booked a hotel reservation at the Quality Inn check-in date August 28, 2016, check-out date August 29, 2016. Itinerary Number: [redacted]. The customer is stating they canceled the hotel reservation and the customer was advised by Expedia they would receive the refund; however the customer has not.
 
Upon further researching this matter, on August 28, 2016, the hotel reservation was canceled outside the cancellation window. Expedia processed the refund in the amount of $96.60 to the Visa ending in [redacted].
 
On September 14, 2016, the customer contacted Expedia advising they have not received the refund. Expedia advised the customer that the refund was issued on August 28, 2016.
 
If the customer is still stating they have not received the refund. Expedia request that the customer send a copy of a letter head from their credit card company or bank advising the refund was not received.
 
The customer can submit the requested information via the Revdex.com link. Once Expedia receives the information, we will review for a possible refund.
 
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention. 
 
 
Sincerely,
Delia K[redacted]
Tier 3 Customer Service

May 20, 2017
 
Revdex.com
Expedia – Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case #: [redacted]
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia regarding an issue from our customer.  We...

appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Hotwire is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com complaint #[redacted]) regarding the customer service issues. 
 
Our records show on April 20, 2017, Mr. [redacted] self-booked a hotel reservation for two nights via booking number [redacted], with a same day check-in date in the amount of $202.77. We understand from Mr. [redacted]’s complaint, the hotel was not as expected and he immediately contacted Expedia to request a refund but no proper resolution has been provided. The customer also stated due to the hotel’s poor service he is requesting a full refund of the amount paid for the reservation.
 
Upon researching the customer’s complaint, on April 26, 2017 when Mr. [redacted] brought this matter to our attention, Expedia proceeded to advocated on the customer’s behalf by contacting the hotel. Expedia was informed by the hotel manager since Mr. [redacted] utilized the reservation and the rate was booked as non-refundable, no refund could be approved.
 
Expedia.com acts only as an independent reservations agent for hotels, airlines, and cruises and must abide by the terms and conditions set by that particular vendor such as their cancelation policy. Expedia can only advocate on the customer’s behalf with regard to any cancelation and or refund requests. Based on the information provided above, we are unable to honor Mr. [redacted]’s refund request.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Angel A[redacted]
Corporate Customer Service

December 10, 2015 Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O- Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us time to...

address the comments and concerns which have been brought to our attention. Expedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from Ms. [redacted] (Revdex.com ID number [redacted]) regarding a hotel reservation. Our records indicate on October 26, 2015, the customer self-booked a non-refundable hotel reservation using the Expedia.com website. We understand from the complaint, the customer is requesting a refund due to a previous call to Expedia regarding her reservation. Upon receipt of the Revdex.com submission, we have verified from November 19, 2015, till present, Expedia has replied to the customer’s emails advising the customer the need for her to contact Expedia by phone regarding her refund. Refunds cannot be processed via email. As we are unable to verify the specific call recording the customer has indicated, Expedia has processed a one-time courtesy refund in the amount of $439.76 back to the customer’s original form of payment. We apologize for any inconvenience this delay may have caused. We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Lisa S.Tier 3 Customer Service

I'm sorry, I should have been more precise a little while ago. My new accommodations cost $2309.09, in comparison to the two bedroom apartm[redacted] we booked in January for $1816.08. We are paying almost $500 more, but no longer have two separate bedrooms, which is a significant difference: my husband,...

son, and I are traveling with my mother and father, and, to be blunt, they snore. It sounds silly, but realistically, my husband and I will now get very little sleep for three nights. It may sound like a small thing, but that is why we splurged and booked a two bedroom apartm[redacted] last January. We asked my par[redacted]s, who are older adults, to join us, thinking that we could make them comfortable and each have our own space, and that is now no longer possible. My original request for compensation was based on the two hotel rooms that I was told were booked for me by Expedia last Friday for $2200, but the next day I found that only one was actually booked, and then it was lost as well. If Expedia intended to charge me $2200 for two rooms, then the one that was booked should have been $1100 - which would also be enough of a financial savings to start to make up for their enormous mistakes in the canceled reservations. Though the circumstances have changed somewhat with my new lodgings, in that Expedia would have to send me a check rather than issue a refund, I still feel $1100 would be appropriate compensation for having to spend a great deal of time on a holiday weekend (5.5 hours over two days on the phone with Expedia alone) to find last-minute lodging at exorbitant rates the weekend before a major concert. As I said in my original complaint, they took a bad situation and made it worse - I sp[redacted] more money on accommodations that are not commensurate with the original, through no fault of my own. Again, I sincerely appreciate your help. [redacted]

Complaint: [redacted]
I am rejecting this response because:It SHOULD have been handled better, It took 3 days to put the money back and more to get my bank account fixed.  I was stuck with no money, no car because it had to be returned and no shelter out of town! I'm currently consulting an attorney about the additional problems this caused.  I want compensation for the problems this caused to myself and my disabled family member who had to be admitted to the hospital because of her medical condition and Expedia causing us to become stranded out of town without any funds nor place to stay. They should have arranged at least accommodations until the money was returned and the bank account taken care of...I'm not playing this game with Expedia for causing a hazardous situation to myself and family member, this was Expedia' s error and I demand compensation for the trouble they caused. I will not settle this matter otherwise. They're simply not taking responsibility for what they done.
Sincerely,
[redacted]

Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and...

concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number 11008961) regarding their reservations.
 
As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate reply. At this time, we respectfully request additional time from the Revdex.com as further research is needed for this case. We will submit our final reply via the Revdex.com's website.
Again, we thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Tier 3 Customer Service

June 3, 2015 Revdex.comAlaska, Oregon & Western WashingtonComplaint Department Re: Expedia Case O-[redacted] Dear Revdex.com: Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com allowing...

us to address the comments and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt his concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia, Inc. is responding to the consumer complaint from [redacted] (Revdex.com case [redacted]) regarding a flight cancellation.  We understand Mr. [redacted] is requesting a refund of the return flights as approved by [redacted].  On June 2, 2015, we attempted to contact Mr. [redacted] to acknowledge receipt of his Revdex.com complaint but were unable to reach him. Our records indicate on December 20, 2014, the customer or an authorized user on the account, self-booked a vacation package on Expedia.com for hotel and flights.  Travel was on February 28, 2015, from Kansas City, MO to San Jose del Cabo, with [redacted], for four travelers.  The return date was March 5, 2015.  Hotel reservations were with the [redacted] All Inclusive resort. Between the dates of March 1 and April 23, 2015, we can confirm multiple calls and emails were exchanged with our customer service department requesting to make changes to the vacation package.  During this time, our customer service representatives advocated on the customer’s behalf by contacting the vendors.  On May 14, 2015, we received emailed correspondence sent by the customer from [redacted] providing the refund value for each ticket and confirmation the tickets were in-process for a refund.   In researching further, we have confirmed the original airline tickets were exchanged which generated new ticket numbers for [redacted] and [redacted]  On June 2, 2015, we contacted [redacted] to reconfirm the refund approval which has been processed in the amount of $554.24 to the original form of payment used at the time of the booking.  The time that it takes for the refund to post to the customer’s account depends on the time that it takes for the credit card company to process these requests. Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines, and subject to the rules and restrictions of those providers.  We regret Mr. [redacted] experience was not as we would have hoped, and any subsequent inconvenience caused. When our customers contact us for assistance, it normally involves us contacting the vendor of the reservation to resolve. We keep the customer on the phone while we call out.  At times, it may be necessary for our customer service representatives to follow-up at a later date when the opportunity presents itself, which may not fall within the timeframes preferred by our customer.    We thank you for the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Millicent F[redacted]Tier 3 Customer Service

Complaint Department
 
 
Re: Expedia Case #: [redacted]
 
 
Dear Revdex.com,
 
 
 
Thank you for your response. We have reviewed the documentation/new information provided to further address Ms. [redacted]’s concerns.
 
Our records reflect on June 29, 2016, the customer self-booked a package reservation for [redacted] and [redacted]. Travel was on Air Canada, departing September 10, 2016, from Cincinnati, Ohio to Calgary, Canada; and returning on September 17, 2016. The package includes a hotel stay at the Homewood Suites by Hilton Calgary-Airport. The package includes a car rental with Dollar in Calgary, Canada. The package includes the Expedia Vacation Waiver and the car rental insurance, via itinerary number [redacted]. The customer is stating that they have not received the full refund for the reservation.
 
On September 8, 2016, the customer contacted Expedia to cancel the reservation. Expedia canceled and refunded for the hotel, rental car and rental car insurance using the Vacation Waiver in the amount of $1,158.68. Expedia advised the customer that the flight was nonrefundable; however they would have a flight credit.
 
Based on the airline policy the tickets are nonrefundable. The customer does have a flight credit with Air Canada which is valid for 1 year from the original issued date of June 29, 2016. The customer is responsible for the airline imposed change fees of $200.00 per person; plus any fare difference.
Once the flight credit is booked Expedia would refund the customer for the change fees only using the Vacation Waiver. The customer can contact our customer service department at 1-800-397-3342 to book the flight credit. The customer can reference the itinerary number and this case number. Please note, if the flight credit is not used within the timeframe the airline will consider the tickets as a lost value. Expedia cannot extend the flight credit.
Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providers. Air Canada was the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card) on this itinerary. We must adhere to the airline’s policies.
 
In regards to the Vacation Waiver that was purchased in conjunction with the reservation. The terms of coverage were displayed to the customer at the time of the booking and are available within the confirmation email that was sent upon booking; which state:
 
If you purchase a Vacation Wavier, you may change or cancel your Trip for any reason one time prior to the Scheduled Start Time, and we will:
Process that change or cancellation on your behalf with the applicable travel providers (airline, hotel, rental car company, destination activity provider, etc.); Waive our own change or cancellation fees (if any); Return any amounts refunded by the travel provider(s) to you; Refund any amounts withheld by the travel provider as a change or cancel fee; Apply any travel credits awarded by a travel provider to your account with that travel provider (subject to provider’s redemption policies and restrictions); and When you redeem these travel credits, we’ll reimburse you for any change or cancellation fees you are charged by a travel provider at the time of redemption.
How do I get a refund for my flight?
First, contact Customer Service to change or cancel your flight. The airline will refund your flight in the form of travel credits with that airline. You may then use those credits to purchase a new ticket on that airline. When you redeem those travel credits through Customer Service the airline will apply a change or cancellation fee in accordance with its redemption policy.
 
Based on the above, Expedia is unable to honor the request for the refund.
 
We thank you for allowing us to address this matter further.
 
 
Sincerely,
 
Delia K[redacted]
Corporate Customer Service

Complaint: [redacted]I am rejecting this response because:
Dear Expedia.com, There is already 2 months since the first time I asked to cancel my hotel reservation! 60days! The response from you was always we are trying to contact the hotel, but because the time difference, Expedia cannot reach the hotel in almost 60days. We're canceling the reservation because the person that booked it is sick, I'm helping her to contact with you, her English is not good. It's almost the the day to check in the hotel. 60 days! And Expedia.com cannot fix it! Isn't it irresponsible? Hope you can get it fixed in these few days left!  Sincerely Sincerely,[redacted]