Expedia Inc

Complaint Department
 
 
Re: Expedia Case #: [redacted]
 
 
Dear Revdex.com,
 
 
 
Thank you for your response. We have reviewed the documentation/new information provided to further address [redacted] concerns
 
Expedia request that the customer provide a copy of their billing statement that reflects the charge for the exchange on December 6, 2016. Once we receive Expedia will review.
 
We thank you for allowing us to address this matter further.
 
 
Sincerely,
 
Delia K[redacted]
Tier 3 Customer Service

Complaint: [redacted]I am rejecting this response because:
Expedia still doesn't understand my concern. My concern was that I wanted to change my hotel schedule but the Expedia agent canceled my schedule and booked a new schedule without any explanation. The Expedia agent didn't tell me that the agent is going to cancel my schedule and book a new schedule. If I knew that the agent will cancel my schedule and book a new schedule, then I would not do that. I would cancel my existing hotel schedule with cancellation fee $264.31. However, the Expedia agent did that without any explanation. After that I knew that from my credit card activities so that I called Expedia for correcting the Expedia fault but failed. Thus, I requested to cancel the schedule that was made by Expedia fault. However, Expedia charged the new cancellation fee $647.48. Also, I had to cancel my flight tickets again that caused re-issue fee $500. If I canceled my existing schedule, then I would pay the flight tickets cancellation fee $500 and the existing hotel schedule fee $264.31 only. However, the Expedia fault caused the additional hotel cancellation fee $647.48 and the additional flight tickets re-issue fee $500. I paid $264.31 + $500 + $647.48 + $500 = $1911.79. I didn't need to pay $647.48 + $500 = $1147.48 because that was from Expedia fault.
Sincerely,[redacted]

June 1, 2015
 
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: O-[redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com...

allowing us to address the comments and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding vacation package reservations. We understand the customer is requesting a refund of $73.00.
The customer’s comment stated they encountered difficulties with their recent reservation, and we would like to further research the matter in order to assist the customer with their concerns. The information provided in the customer’s comment was not linked to an account or itinerary. We ask the customer please provide us with an itinerary number. The customer may also provide the email address used to make their reservation so that we may fully review the concerns the customer noted.
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
[redacted]
Tier 3 Customer Service

October 14, 2017 Revdex.com Alaska, Oregon & Western Washington Complaint DepartmentRE:  Expedia Case [redacted]Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us to...

address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding an agent assisted hotel booking.  We understand Mr. [redacted] is asking for compensation due to his reservation being booked incorrectly.Our records reflect that as of October 4, 2017 the customer was issued a full refund for the hotel portion of his reservation. Due to the full refund being issued we are unable to offer any additional compensation for this reservation.We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Hayden J[redacted]Corporate Customer Service

Complaint: [redacted]
I am rejecting this response because:Thank you for the opportunity to respond to Expedia.  I am pleasantly surprised to have received a response at all given my history of attempts for resolution with the company, most of which I have documented.I am likewise disheartened that the Expedia representative does not recognize my attempts at resolution with a long list of her colleagues over the course of countless phone calls and conversations, all of which I have documented in email and my detailed notes.Frankly, I am also upset that, perhaps in a misguided but well-meaning attempt to help me, Ms. D[redacted] submitted an e-mail complaint to the airline company acting as me (for which I did not give permission) rather than acting on my behalf.  I found this out when I received a negative response from the airline via e-mail to a message I had never sent. The content of the message the employee had sent is unprofessional and objectionable (by my standards), and I feel only hurt my case. In the end, I have spent too many hours sending and resending the requested information, including the requested credit card statements, and I cannot afford to take any more time with this matter.The time I have spent with representatives from Expedia on this matter is no longer worth the dollar amount of the original ticket that was issued to me and never credited back to my account.  As a result, I will no longer use or recommend Expedia's services.
Sincerely,
[redacted]

October 28, 2015
Revdex.com
Alaska, Oregon * Western Washington
Complaint Department
Re: Expedia Case #: O-[redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to...

address the comments and concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Our records reflect that on October 16, 2015, Mr. [redacted] booked an Expedia Vacation Package which included roundtrip flights from Denver, Colorado to Cancun, Mexico, ground transportation from the airport and a three-night stay at the [redacted] from November 23, 2015, through November 26, 2015. We have confirmed the reservation was purchased by Mr. [redacted] or an authorized user on the account, on Expedia’s website, without the assistance of an Expedia representative.
We understand from Mr. [redacted] complaint that he intended to book his departure and check in date for November 22, 2015. He contacted Expedia to assist with making the adjustment. We canceled the ground transportation from his package and issued a refund. We then rebooked it for him on a new itinerary. Mr. [redacted] also requested to change the date of his flight but, the airline charges a fee of $99.00 per passenger, plus any difference in airfare to make the change. According to Mr. [redacted], he was subject to additional fees and will have to pay even more to find hotel accommodations for November 22, 2015. He is seeking reimbursement from Expedia for the additional expenses that generated from the booking error.
As Mr. [redacted] acted on his own behalf as the travel arranger, he is responsible to select the proper amenities and dates conducive to his travel needs.  Furthermore, as Mr. [redacted] or an authorized user of the account agreed to the Terms and Conditions of the booking and as no error was created by Expedia, we cannot honor his request for reimbursement. We regret to hear of the inconvenience this has caused.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Marlon J[redacted]
Tier 3 Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for your cooperation and help Expedia. (It would have been nice if Expedia would have been as cooperative BEFORE I contacted Revdex.com). ThanksSincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:I spoke with a representative that was able to speak with the hotel and she was told that the refund was approved and that I would receive an email to provide the proof of leave within 48 hrs. Then the email I receive was saying it was then denied. It makes no sense and it is entirely unfair. In addition, that call was recorded. Review those call logs. I am outraged and this is unacceptable. 
Sincerely,
[redacted]

Revdex.com:Please pass my thanks to Expedia regarding their swift resolution to this complaint.  The last representative was so kind and patient with me in resolving this matter and I hope she gets to hear what a SUPER job she did.  thank you so muchI have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because the math is still incorrect, please review the attached [redacted] statement, Expedia charged me a total of $7,427.20 but credit me $7,195.20 a difference of $232.00. I do owe them $114.00 for a different reservation which I intend to keep. Therefore they still owe me $118.00 to resolve my compliant. Thank you for your assistance in this matter and I look forward to a complete and speedy resolution in this matter.  Sincerely,[redacted]

June 13, 2016 Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns...

which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding their reservation.
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate reply. We respectfully request additional time from the Revdex.com as further research is needed for this case. Sincerely, Tier 3 Customer Service

August 6, 2015 Revdex.comE.com – Alaska, Oregon & Western WashingtonComplaint Department Re: Expedia Case #: O-[redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the...

Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from [redacted] (Revdex.com complaint #[redacted]) regarding the hotel reservation refund request.   Upon researching the customer’s complaint, we were unable to find a hotel itinerary under the email address provided by Mr. [redacted]. Further research shows, no other reservation could be found related to the information stated in the complaint, please provide the full itinerary number and or other email address for further research. We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Angel A[redacted]Tier 3 Customer Service

October 9, 2017 Revdex.com Alaska, Oregon & Western Washington Complaint DepartmentDear Revdex.com,Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which...

have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a refund for a hotel reservation.As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate reply. At this time, we respectfully request additional time from the Revdex.com as further research is needed for this case. We will submit our final reply via the Revdex.com's website.We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Hayden J[redacted]Corporate Customer Service

Complaint: [redacted]Hello Revdex.com,Thank you for the information from the Expedia, Inc. Iappreciated their time getting back to me on this note. I never received a callnor received any voice message from Expedia, Inc. May be they called wrongnumber. The room I had was the Standard room 1 twin bed which was the same asit listed on the hotel website. My booking with Expedia was nonrefundable.  Payment was due at time of booking. No changesor cancellations allowed. I called Expedia before the booking and asked if they couldcheck out the hotel website for verifying the price before my booking. Frommany emails and phone calls with Expedia, they never really did price verifyingwith the source. It was not a good experience with this “The price guarantee program”. My lesson learned.Please close this case. It is not worth the timeThanks again for all your time.Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Hello, I just wanted to let you know that my issue has been resolved.  There is no button that I can find on the mobile website to close this out.  The person I have been working with (Addison) contacted me via direct email.  Thank you so very much for contacting Expedia on my behalf, I very sincerely appreciate it!!
Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:According to Expedia's policy, I was to get the refund by now and I have not got the refund. Why does Expedia state that I will get a refund in 3-5 days if I cannot get a refund in 3-5 days? This response does not address the fact that Expedia has very specific rules on how refunds are handled and Expedia did not deliver on the promises. 
Or to say it another way, Expedia promised when and how I would get a refund and then when the refund did not show up, Expedia just claimed they had nothing to do with refunds. Deceptive advertising at the very least, I would call it fraud.Sincerely,[redacted]

Complaint: 10754559 I am rejecting this response because: I have nothing more to say. I will take the information I have and the information Expedia has provided and let my attorney handle the master from this point forward. Sincerely,[redacted]

Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns...

which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia is responding to the consumer complaint from Mr./Ms. [redacted] (Revdex.com case number [redacted]) regarding their reservations.
As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate reply. At this time, we respectfully request additional time from the Revdex.com as further research is needed for this case. We will submit our final reply via the Revdex.com's website.
Again, we thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
                                        ...⇄
Sincerely,
Tier 3 Customer Service

Complaint: [redacted]I am rejecting this response because:  I was charged at the date I made the reservation on Expedia.com, not at the hotel.  This was completed while I was on the phone with an Expedia REP, at their direction.  There were alternate options for payment type and the only way to see if the coupon is used is to go back into the coupon section.  I did make a stand alone reservation.Sincerely,[redacted]

February 26, 2016 Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us...

time to address the comments and concerns which have been brought to our attention. Expedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from [redacted] (Revdex.com ID number [redacted]) regarding a hotel reservation. Our records indicate on November 15, 2015, the customer self-booked a hotel reservation using the Expedia.com website. Accommodations were at the WOW Resort from December 28, 2015, to January 2, 2016. We understand from the complaint, the customer is requesting a refund for additional charged incurred. Upon receipt of the Revdex.com submission, we have verified on December 28, 2015, the customer contacted Expedia stating upon arrival at the hotel there was no reservation. We apologize for any inconvenience that may have occurred. On December 28, 2015, a full refund was processed back to the customer’s original form of payment. However, the customer stated she incurred additional charges above what she had been charged originally. At this time, we are requesting [redacted] submit a copy of the hotel receipt or a copy of her credit card statement reflecting the additional charges. The customer may submit the information through the complaint submission on the Revdex.com website. This information will enable us to appropriately address the situation and upon receipt, Expedia will be able to assist further We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Lisa S[redacted] Tier 3 Customer Service