Expedia Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***
Note: I never asked for a refund I was merely stating that the website asked how many people were going to be staying and then I booked the room that they made available It is clear that I did not take the time to read the confirmation - I was at work and in a hurry The service did not provide the correct room for the correct number of people
The response is fine - I'm not looking for anything other than to make them aware of the issue so they can make a corrective action on there part to be a better service provider I personally will never use Expedia again
Sincerely, *** ***

July 17,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
RE: Expedia Case O-***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the RevDex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint for Mrs*** *** (Revdex.com case number ***) regarding a package reservation
Our records indicate that on April 30, 2014, the customer self-booked a package reservation using Expedia’s website, itinerary ***The package included flights, hotel accommodations, car rental and travel insurance for three travelersThe flight portion of the reservation was with *** *** for travel departing on July 12, 2014, and returning on July 19, On June 30, 2015, the customer contacted Expedia and cancelled the reservation, receiving a full refund of the hotel and car rental portions, utilizing the reservation’s travel insuranceAirline credit for future use in the amount of $per person was provided for the flight portion of the bookingWe understand Mrs*** is requesting to utilize her airline credit
We have verified this issue was resolved on July 5, 2015, by a representative of Expedia’s corporate customer service teamThe credit expiration date provided by Expedia’s representative at the time of cancellation was a year from the date of the scheduled start of the trip; however, the actual credit expiration date was a year from the date of ticket issueDue to this error, and as the airline credit was subject to an airline imposed penalty fee of $per ticket, a refund in the amount of $per person was issued by Expedia, back to the original form of paymentThe time it takes a refund to post to Mrs*** account depends on how quickly her credit card company processes refunds, generally within 3-business days
Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers*** *** was the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card)We hope you understand we must adhere to the policies dictated by the airlines
In addition to the refund, an Expedia Travel Coupon was added to the customer’s online Expedia account as compensation for the issues with her airline creditWe regret Mrs*** experience was not as we would have hoped, and any subsequent inconvenience caused
We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Lidiya N***
Tier Customer Service

Complaint: ***I am rejecting this response because:
I do not understand how this could be an issueSo I am attaching tickets for the flights coming back that have inn the informationBoth this emaik and ***@gmail.com get multiple emails from expediaHere is the informationSincerely,*** ***

July 22,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
RE: Expedia Case O-***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the RevDex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint for Mr*** *** *** (Revdex.com case number ***) regarding a package reservation
Our records indicate that on June 25, 2015, the customer self-booked a package reservation using Expedia’s website, itinerary ***The package included flights and a car rental reservationThe flight portion was with *** *** from Yuma, AZ to Dallas, TX, departing on June 29, 2015, and returning on July 3, We understand Mr*** is requesting a refund of his flight reservation as he was unable to utilize it
We have verified that on June 29, 2015, Mr*** contacted Expedia regarding his bookingThe assisting representative verified the reservation was cancelled due to the customer entering his first name as “*** *** ***” and last name as “***”; the airline initiated a cancellation due to “fictitious name”Expedia’s agent contacted the airline on Mr***’ behalf and was advised that in order to use the ticket Mr*** needs to pay a $name correction fee and $ticket exchange fee, plus any applicable increase of fareMr*** chose not to proceed with this option due to the amount of the additional fees being higher than the ticket value of $
By selecting to self-book a reservation, our customers act as their own travel agent and it is their responsibility to verify the reservation details are correctThey also agree that they have read and accept the applicable Rules and Restrictions, the Terms of Use and the Privacy Policy
Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers*** *** was the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card)We hope you understand we must adhere to the policies dictated by the airlines
Upon receipt of Mr***’ Revdex.com complaint Expedia contacted *** *** on his behalf to request a refundWe were advised that due to the ticket being nonrefundable, a refund request can be submitted via the airline’s website; however, they cannot guarantee a refund will be providedOn July 22, 2015, Expedia submitted a refund request on behalf of Mr***; we will forward the airline’s response to the customer once it is received
We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Lidiya N***
Tier Customer Service?

Complaint: ***I am rejecting this response because: I have sent several pictures to show how gross and filthy this hotel wasThis is not about me wanted a refund I purchased a product that was damaged to speakI addressed my concerns however no one would listen to meNever in my life have I ever seen anything thing like the condition of this hotelI had to clean my own room, I was refused a refund on that day by the managerI paid $@ $dollars a day for a hotel that should not even be classed no where near a two star look at my pictures read their reviewsI did not pay $to climb in other people's filth and body fluidsThis is pretty sad I trusted a company Expedia to fulfill their contract with me and they failed to do thatDoes anyone inspect or take the time to research these hotelsThe *** *** *** should be removed from your listing Unpublished rate at fair price that's a jokeI am not going to lay down and take this even if its cost me money, I refuse to have this company take advantage of meThis is total nonsense! Sincerely,*** ***

July 24, 2017 Revdex.com Alaska, Oregon & Western Washington Complaint DepartmentRE:  Expedia Case [redacted]Dear Revdex.com,Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us to address...

the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a flight reservation. We understand from Ms. [redacted]’s complaint she is requesting a refund of her recently purchased flight reservation.Our records indicate on October 3, 2016 the customer self-booked a package reservation for five travelers using Expedia.com website. The package included flights operated by [redacted] Airlines, departing on December 17, 2016, from Raleigh, NC to Cancun and returning on December 24, 2016. The customer also purchased a seven night hotel reservation at the J[redacted] [redacted], checking in on December 17, 2015, and checking out on December 24, 2016. The customer also purchased a “Package Protection Plan”.On December 1, 2017 the customer called our customer service to cancel their package. Due to the customers package being covered by an “Package Protection Plan” the customer was refunded $1,774.06 for her hotel reservation. Per the terms and conditions of the customers [redacted] Package Protection Plan below. The customer also received airline credit for the canceled flight reservation. When the customer chooses to utilize this credit she will be reimbursed the $200 change fee charged by the [redacted] Airlines. Based on the fare rules the customer agreed to at the time of booking, the ticket was non-refundable.• **For a published air ticket, credit may be issued per applicable airline policies less airline change fees, and Policyholder will absorb the change fees. The actual airfare could be higher at the time of rebooking; in that event the price differential would be your responsibility. You are allowed to change or cancel your trip for any reason one (1) time prior to the start of your trip.If the customer is seeking further compensation we suggest she await a response from the insurance company. Aon Affinity Berkley Travel is our administrator for assistance and can be reached by calling 1-800-453-4079 or 1-516-342-2720  or email: [email protected]. Their office hours are 8:00 AM - 10:00 PM ET, Monday - Friday; 9:00 AM - 5:00 PM ET, Saturday.We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Hayden J[redacted]Corporate Customer Service

Complaint: [redacted]I am rejecting this response because:
The response from Expedia doesn't address their failures in customer service at all. They promise me callbacks and don't until I tweet about them on Twitter to my 62,000 followers. I'm requesting a refund not only on principal, but from Expedia itself for customer mistreat. Please, pull the call records and listen to what has been said because it's entirely different from their response in this forum. 
Sincerely,[redacted]

September 13, 2016 Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from Mr. [redacted]. We regret to hear he did not accept our response and /or resolution offered. Expedia, Inc. is responding to the consumer complaint from Mr. [redacted] (Revdex.com ID number [redacted]) regarding a flight reservation. As stated previously, the airline verified that Mr. [redacted] could request a seat assignment 24 hours before departure with no additional charges. At the time of booking prior to entering the credit card information, the Expedia website states: • We will share your seating requests with the airlines, but we cannot guarantee your request will be honored. Be sure to confirm your seat assignment with the airline before you depart In addition, at the time of booking on the Expedia website, the customer agreed to our Terms of Use, which expressly provide as follows: • The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Affiliates. The Expedia Companies and the Expedia Affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Affiliates have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority. We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Lisa S[redacted] Tier 3 Customer Service

Complaint Department
 
 
Re: Expedia Case #: [redacted]
 
 
Dear Revdex.com,
 
 
 
Thank you for forwarding the Revdex.com consumer rebuttal from [redacted].  We regret to hear [redacted] did not accept our response and/or resolution offered.
 
As previously advised, on November 2, 2016. The flight credit is valid with United Airlines. The flight credit is $373.00; minus the change fee of $200.00. The customer is responsible for the change fee; plus any fare difference.
 
The new flight will need to be completed by November 14, 2016. Any unused or remaining flight credit will be considered as a lost.
 
The customer can contact Expedia at 1-800.397-3342 and refer to the case number [redacted] for booking assistance for the flight credit. Expedia cannot extend the flight credit.
 
 
 
We thank you for allowing us to address this matter further. If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
 
Sincerely,
 
Delia K[redacted]
Tier 3 Customer Service

Complaint: [redacted]I am rejecting this response because: 1. I did not have difficulty cancelling the request as I simply followed the instruction that Expedia emailed to me. 2. There was no resolution offered since the credit offered was useless because the penalty itself was  more than the price of the tickets. This is not a resolution.  3. I am aware that Expedia's Customer Service is available 24 hours a day, seven days a week. I have no qualms calling Expedia. However, there was no indication from the Expedia email that I need to call Expedia regarding my cancellation request. 4. There was also no indication that there should be a confirmation page and/ or cancellation email that I should received to confirm cancellation. There was also no notification that I need to call Expedia to confirm my cancellation. 5. Expedia should acknowledge that their electronic cancellation system is faulty, incomplete and misleading. 6. I cancelled my reservation within 24 hours and I deserve a refund.  Dear Revdex.com,Thank you for forwarding the Revdex.com consumer rebuttal from Mr. [redacted].  We regret to hear Mr. [redacted] did not accept our response and/or resolution offered.As mentioned in our previous response, Expedia’s Customer Service Department is available 24 hours a day, seven days a week, to assist customers with all inquiries they might have regarding their booking, including cancellation requests.We regret Mr. [redacted] experienced difficulties when attempting to cancel his reservation online; however, as a cancellation confirmation page and/or cancellation e-mail were not provided, it was his responsibility to verify that the cancellation was processed prior to the 24 hour cancellation period expiring. Due to the information provided above, Expedia is unable to honor Mr. [redacted] request for a refund.We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,[redacted]

April 4, 2016 Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns...

which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] ( Revdex.com case number [redacted]) regarding their reservation.
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate reply. We respectfully request additional time from the Revdex.com as further research is needed for this case. Sincerely, Tier 3 Customer Service

September 18, 2015 Revdex.comExpedia – Alaska, Oregon & Western WashingtonComplaint DepartmentRe: Expedia Case #: O-[redacted]Dear Revdex.com,Thank you for taking the time to contact Expedia regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from [redacted] (Revdex.com complaint #[redacted]) regarding the onboard credit promotion not honored.   Our records show on February 28, 2015, Ms. [redacted] self-booked an Expedia.com cruise reservation via booking number [redacted], sailing with Norwegian Cruises on September 20, 2015. We understand from Ms. [redacted] complaint, when the cruise reservation was booked, she qualified for an Expedia onboard credit promotion that would provide her with a $100.00 onboard credit but was never given. Ms. [redacted] also stated after trying to resolve this matter with several customer service agents, no acceptable resolution was provided. The customer is requesting for the onboard credit promotion to be honored as advertised. Upon researching the customer’s complaint, we can confirm as of September 3, 2015, when Ms. [redacted] brought this matter to our attention, an onboard credit in the amount of $100.00 was placed on the customer’s onboard account with Norwegian Cruises. We can also confirm on September 9, 2015, when the customer requested reconfirmation of the promotion, Norwegian Cruises was contacted and it was confirmed the $100.00 onboard credit was showing on Ms. [redacted] onboard account which would be available to view upon boarding the day of sailing. Expedia’s goal is to provide an exceptional customer experience. We do regret any inconvenience she has encountered in resolving this matter. As the onboard credit was given to thecustomer and the issue has been resolved to Ms. [redacted] desired outcome, Expedia considers this matter closed. We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feelfree to contact us. Sincerely, Angel A[redacted]Tier 3 Customer Service

January 6, 2016Revdex.com Alaska, Oregon & Western Washington Complaint DepartmentExpedia Case [redacted]Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address...

the comments and concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia is responding to the consumer complaint from [redacted] (Revdex.com ID number [redacted]) regarding her Expedia+ rewards earned from her Citibank credit card. We understand [redacted] is requesting two free nights at a hotel.Upon further research, we are unable to validate the customer’s claims. We respectfully request the customer provide us with a copy of the promotional Citibank credit card emails and letters from Expedia and Citibank advising Ms. [redacted] that she would receive one free one night stays at a hotel upon spending $2,500. The requested information will enable us to appropriately address Ms. [redacted]’s concerns. If you have any further questions or concerns regarding this matter, please feel free to contactSincerely,Hayden J[redacted]Tier 3 Customer Service

August 7, 2015
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
RE:  Expedia Case O-[redacted]
 
Dear Revdex.com,
Thank you for forwarding the Revdex.com consumer rebuttal from Ms. [redacted] (Revdex.com case number [redacted]).  We regret to hear Ms. [redacted] did not accept our response and/or resolution offered.
We understand Ms. [redacted] was advised by the airline that she can utilize the airline ticket credit for future use by contacting Expedia; however, as mentioned in our previous response, the airline had taken over the ticket and processed a refund. We are unable to verify the refund amount or any of the associated details as it was processed directly by [redacted] Expedia cannot apply ticket credit of a ticket in “Refunded” status; the status needs to be “Open” in order for credit to be utilized. As the airline had taken over the ticket and issued a refund, and per the customer-airline correspondence provided by Ms. [redacted] it appears this issue is directly associated with the airline, we suggest that this complaint is forwarded to [redacted]
Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies and [redacted] and is subject to the rules and restrictions of those providers. [redacted] was the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card). We hope you understand we must adhere to the policies dictated by the airlines.
We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
Lidiya N[redacted]
Tier 3 Customer Service

May 2, 2016 Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns...

which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding their reservation.
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate reply. We respectfully request additional time from the Revdex.com as further research is needed for this case. Sincerely, Tier 3 Customer Service

Complaint: [redacted]
I am rejecting this response because: Not once have anyone ever told me I needed to check or verify my reservation. Once they sent the confirmation to my email that's all I needed. The fact that this is the second time that Expedia didn't fax over the paper means that Expedia has work it needs to do within the company.  I'm reading this message and it sounds as if you are saying this is my fault, that I should have verified through Expedia or the hotel that I indeed had a room for that night. Well tell me this; how can you send me a confirmation to a hotel you haven't booked a person for? How can you have a relocation specialist in your company who can't relocate you instead they just rather hang up than deal with you? How you have a second relocation person who clearly is not listening and doesn't understand what you are explaining to him? Last but not least how come the three other people who went through Expedia at the hotel got their rooms but I didn't get mines? I stood at the front as the people came in that book through Expedia and their reservation was fine. Now you want to give me a $200 coupon to try this again really? How about you try driving 9 hours with your family to a place you have never been and walk into a hotel with no reservation for you and your kids are tired and sleepy, need a bathroom to use and no where to go. How about you try sleeping in a vehicle with five people and in a parking lot and people looking all in your car (humiliating) to see if your ok or homeless. How about you trying going in a store to clean you and your kids before leaving to go to your destination. 
Sincerely,
[redacted]

Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and...

concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding their reservations.
 
As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate reply. At this time, we respectfully request additional time from the Revdex.com as further research is needed for this case. We will submit our final reply via the Revdex.com's website.
Again, we thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Tier 3 Customer Service

Complaint: [redacted]I am rejecting this response because:
I logged a different complaint against the DYanmic Airlines as well. and after that they did a refund on 25th January and promised again that funds will be in my account in 7 working days.
 
I am waiting for funds or 7 days to complete for further action. Since, Expedia and Dynamic guys do not respond to me, I would like this complete open until I get my funds back
 
Sincerely,
[redacted]

Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and...

concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding their reservations.
 
As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate reply. At this time, we respectfully request additional time from the Revdex.com as further research is needed for this case. We will submit our final reply via the Revdex.com's website.
Again, we thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
 
Tier 3 Customer Service

February 22, 2016
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: [redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer.  We appreciate the Revdex.com...

allowing us to address the comments and concerns which have been brought to our attention.   Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a flight reservation.  We understand Mr. [redacted] is requesting help in exchanging the outbound flight.  On February 18, 2016, we were unable to contact Mr. [redacted] to acknowledge receipt of the Revdex.com complaint, as he did not provide a phone number.
Our records reflect on January 11, 2016, the customer self-book a combinable one way flights using Expedia website.  Travel is on Qatar Airways, departing March 9, 2016, from Doha, Qatar to Delhi, India; returning on March 13, 2016, from Delhi, India to Doha, Qatar with Jet Airways. The customer is stating he was provided incorrect information regarding his request.
Expedia serves as a third party intermediary for travel providers such as hotels, car rental agencies and airlines and are subject to the rules and restrictions of the vendors.  Each airline has its own specific set of policies and procedures as does each ticket purchased.  Qatar Airways and Jet Airways are the operating carrier and merchant of record (the entity that received your funds and the company charging the customer’s credit card). Based on the terms and conditions agreed to at the time of booking, the tickets were refundable, minus a cancelation fee of 73.00 per person. For changes a fee of 44.00, plus any fare difference.
We can confirm on February 10, 2016, the customer contacted Expedia requesting change the original country for the outbound flight and dates. Mr. [redacted] was advised, that per airline policies, changes to the original routing are not permitted; however he could change the dates at his request, Mr. [redacted] call was escalated to a supervisor. Our representative advocated on behalf of the customer and contacted Qatar Airways. The airline advised Expedia no changes are permitted to the routing.  He was advised again of the airline policy regarding changes. Mr. Fizzell then disconnected the call and no further action was taken.
On February 18, 2016 we contacted the airline, as our records reflect the outbound flight was exchange. Qatar Airways advised that customer exchange the ticket directly with them.  They could not provide Expedia with any flight details information, as the ticket is now under their control. We hope the customer understands we must adhere to the airline policy. As we no longer have access to the flight record, any change request will need to be made directly to the airline. 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Delia K[redacted]
Tier 3 Customer Service