Expedia Inc

Complaint: [redacted]I am rejecting this response because:  I was charged at the date I made the reservation on Expedia.com, not at the hotel.  This was completed while I was on the phone with an Expedia REP, at their direction.  There were alternate options for payment type and the only way to see if the coupon is used is to go back into the coupon section.  I did make a stand alone reservation.Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:I spoke with a representative that was able to speak with the hotel and she was told that the refund was approved and that I would receive an email to provide the proof of leave within 48 hrs. Then the email I receive was saying it was then denied. It makes no sense and it is entirely unfair. In addition, that call was recorded. Review those call logs. I am outraged and this is unacceptable. 
Sincerely,
[redacted]

Revdex.com:Please pass my thanks to Expedia regarding their swift resolution to this complaint.  The last representative was so kind and patient with me in resolving this matter and I hope she gets to hear what a SUPER job she did.  thank you so muchI have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

September 4, 2017
 
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case: [redacted]
Dear Revdex.com,
Thank you for forwarding the Revdex.com consumer rebuttal from [redacted]. As an offer of goodwill, we would like to offer a $100.00 Expedia Travel Coupon that can be redeemed toward the future purchase of an Expedia Special Rate Hotel either as a standalone reservation or in a Vacation Package. This coupon is available within the customer’s account for immediate use and is valid for one year from the date of issue. We hope Ms. [redacted] will allow us the opportunity to improve upon her experience in the future.
Again, we thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Marlon J[redacted]
Corporate Correspondence Team

Complaint: 10754559 I am rejecting this response because: I have nothing more to say. I will take the information I have and the information Expedia has provided and let my attorney handle the master from this point forward. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because the math is still incorrect, please review the attached [redacted] statement, Expedia charged me a total of $7,427.20 but credit me $7,195.20 a difference of $232.00. I do owe them $114.00 for a different reservation which I intend to keep. Therefore they still owe me $118.00 to resolve my compliant. Thank you for your assistance in this matter and I look forward to a complete and speedy resolution in this matter.  Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Hello, I just wanted to let you know that my issue has been resolved.  There is no button that I can find on the mobile website to close this out.  The person I have been working with (Addison) contacted me via direct email.  Thank you so very much for contacting Expedia on my behalf, I very sincerely appreciate it!!
Sincerely, [redacted]

January 4, 2016
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: O-[redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the...

Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia, Inc. is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a refund request, We understand Mr. [redacted] is stating he was charged by Expedia when booking his hotel and the hotel then also charged him when he stayed. On January 4, 2015 we contacted the customer to acknowledge receipt of their Revdex.com complaint and to secure current credit card information so we could make a refund.
Our records indicate on July 4, 2014 the customer accessed Expedia.com and booked a room at the [redacted] to arrive on July 4, 2014 and checking out July 5, 2014.  The customer booked a “pay now” reservation type and Expedia processed a charge of $ 100.13 against his American Express Card.  The customer states he was also charged by the hotel, which should not have billed him.
On January 4, 2016 Expedia has spoken with Tera at the [redacted] Inn who was able to confirm from their records that they had, in fact, billed the customer in error when he arrived for his stay.  They did not bill Expedia and will not do so.  They have agreed to Expedia refunding the customer and they asked that we extend their apology to the customer for the mistake. 
On January 4, 2016 Expedia has processes a refund in the amount of $100.13 to the current American Express card provided by the customer.  We apologize to the customer also for the inconvenience this matter has caused.
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Roseanne G[redacted]
Tier 3 Customer Service

Expedia is a very bad company. The hotel when I called them before making my  reservation did not say anything about a weight limit on my dog.  Then when I showed up at the hotel they said nothing about the weight of my dog but said they did not take dogs with long hair.   I then called Expedia who refused an immediate refund and instead it took 3 hours to get a place and they did not care that it was 11 pm at night it was not a good hotel, it was creepy, I slept in my clothes, it smelt.  I hated the experience.  and now I hate Expedia.

November 2, 2015
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the...

comments and concerns which have been brought to our attention
 
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a reservation booked on Expedia.com.
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate reply. We respectfully request additional time from the Revdex.com as further research is needed for this case.
                                        ...⇄
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:
In regards to Expedia being unable to change the ticket per the airlines's mandate, this contradicts what the airline told me in person. Expedia claims to have talked to the airline on my behalf, yet when I spoke with the airline directly, I received a different answer which favored my proposed outcome. 
Sincerely,[redacted]

Complaint Department
 
 
Re: Expedia Case #: O-[redacted]
 
 
Dear Revdex.com,
 
 
Thank you for forwarding the Revdex.com consumer rebuttal from [redacted].  We regret to hear Mr. [redacted] did not accept our response and/or resolution offered.
 
As previously advised, on January 16, 2017, the customer did not contact Expedia during the trip. The customer decided to self-book another car rental reservation at the current price.
 
The customer was not charged for the original reservation. If the customer would like compensation, he may contact Payless or go to their website.
 
Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providers. We sincerely regret that we are unable to offer a more satisfactory response or resolution to your concern. However, we know that there are some instances when policies associated with the bookings will not allow for a resolution that is more favorable to our customers.
 
Expedia considers this matter as closed and will no longer address this matter any further.
 
We thank you for allowing us to address this matter further.
 
 
Sincerely,
 
Delia K[redacted]
Tier 3 Customer Service

July 27, 2016 Revdex.com Expedia – Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O-[redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from [redacted] (Revdex.com complaint # [redacted]) regarding a best price guarantee refund request. Our records show on May 5, 2016, Ms. [redacted] booked an Expedia.com hotel reservation via booking number [redacted], with travel date commencing on July 12th, 2016. The booking total was $514.86USD. We understand from Ms. [redacted]’s complaint, she was not happy with the best price guarantee service from Expedia. The customer stated she contacted Expedia on July 15th, 2016 and the agent advised we were unable to view the address. Ms. [redacted] is requesting a refund of the difference between the price she paid Expedia, to that of the lower amount she found on a different site. After reviewing the case we have decided to process a refund for the amount of $127.70USD only as a courtesy. We have documented the customer’s account. We suggest Ms. [redacted] reviews the Best Price Guarantee terms and conditions before submitting this request in the future. As a refund has been given, Expedia considers this matter closed. We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Daniel A[redacted] Tier 3 Customer Service

November 17, 2016
 
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case: [redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com...

allowing us to address the comments and concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Our records reflect that on August 10, 2016, Mr. [redacted] booked a roundtrip flight on [redacted] Airlines from Cincinnati, Ohio to Mendelin, Columbia departing on December 23, 2016, and returned on January 3, 2017.
We understand from Mr. [redacted]’s complaint that his flight was affected by an Airline Schedule Change. He states that change affected the value of his ticket making it less than what he paid for. Mr. [redacted] is requesting that Expedia refund the difference between what he paid and the current value of his ticket.
From time to time and for a variety of reasons, airlines issue schedule changes.  We understand that these changes can be inconvenient, time consuming and not customer friendly. However, Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. [redacted] Airlines is the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card) on this itinerary. Expedia has no control over when, or how often, airline initiated schedule changes occur. Expedia cannot provide alternative flight options unless approved by the airline, nor can we offer to refund for schedule changes.
Please note that each of the airlines with which we do business, establish their own rules and policies for cancelling reservations. We are bound by these rules and policies and must adhere to them.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Marlon J[redacted]
Tier 3 Customer Service

Complaint: [redacted]I am rejecting this response because: I have never received from Expedia an invoice, statement, e-mail confirmation or any summary that showed my total package price as $2,380. I only have the itinerary with the price as $1,809.70. This was for the car at 215.30, the original [redacted] at 570.80 and the flights at $1023.60. 
I selected flights based on the price. After taxes and fees, they were $511.80 per ticket. Not $797.02 per ticket.
When I changed the [redacted] and spoke to a customer service rep. Never was it said that the price of my flights had now jumped to $797.02 each. NOR did I receive any type of  communication from Expedia to that effect. Had I received a new price summary, I would have canceled the trip as I would have never agreed to purchasing 800 dollar plane tickets! The only thing I received was a new itinerary for the new [redacted] price for 677.84 which was correct.
Throughout this process, I have received many excuses from Expedia about the extra charges but never any confirmation that my package total had increased by $570.44.Therefore, I would like to be charged only for what I agreed to pay for the flights based on the only paper trail that exists for this trip.[redacted]

October 11, 2016
 
 
Revdex.com
Alaska, Oregon, & Western Washington
 
Complaint Department
Re: Expedia Case #: [redacted]
 
 
 
Dear Revdex.com,
 
 
Thank you for taking the time to contact Expedia regarding an issue...

from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a collection letter.  We understand Mr. [redacted] is requesting Expedia to stop the collection dispute. On October 6, 2016, we received receipt of the Revdex.com complaint.
 
Our records reflect on January 25, 2016, the customer self-booked a package reservation for [redacted] and Rocco [redacted]. Travel was on American Airlines, departing February 11, 2016, from Denver, Colorado to Phoenix, Arizona; returning on February 15, 2016, from Phoenix, Arizona to Denver, Colorado. The package includes a hotel stay at the Econo Lodge at Metro Center. The package also includes the Expedia Vacation Waiver.
 
Since the customer has disputed the charges with their credit card company and the credit card company have advised the customer that they were refunded for the amount.
 
The customer can contact Receivable Management Services at 1-800-613-1545 to stop the collection dispute.
 
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention. 
 
Sincerely,
 
Delia K[redacted]
Tier 3 Customer Service

Dear Revdex.com, We refer to your email to us in relation to a complaint of [redacted] concerning the reservation booking on Expedia.co.in (Itinerary No. [redacted]). We discussed this matter with Mr. [redacted] over the phone and was informed that he paid an extra charge of INR6470 while rebooking the accommodation. Hence, we have issued a further refund of INR6470.00 in addition to the compensation refund of INR1000.The refund would reflect on the billing statement in next 7 working days. We hope that this case is now resolved with Mr. [redacted].ThanksDapinder K[redacted]Priority Customer Escalations Agent, APAC-EMEA | Expedia, Inc. |

September 22, 2015
 
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com allowing...

us to address the comments and concerns which have been brought to our attention
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a reservation booked on Expedia.com.
 
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate reply. We respectfully request additional time from the Revdex.com as further research is needed for this case.
                                        ...⇄
Sincerely,
 
Tier 3 Customer Service

Complaint: [redacted]
I am rejecting this response because: 
As seen on the attached, the cancellation policy posted on the Expedia website made no indication that there was only a partial refund.  Multiple points of the posting indicated a full refund if cancelled prior to 26Jun17.  Whether there was an error in the posting at the fault of Expedia or the hotel directly , the policy stating on the booking must be honored.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank You very much for everyones timeSincerely, [redacted]