Expedia Inc

September 27, 2015
 
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com allowing...

us to address the comments and concerns which have been brought to our attention
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a reservation booked on Expedia.com.
 
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate reply. We respectfully request additional time from the Revdex.com as further research is needed for this case.
                                        ...⇄
Sincerely,
 
Tier 3 Customer Service
 %3

December 15, 2016
 
 
Revdex.com
Alaska, Oregon, & Western Washington
 
Complaint Department
Re: Expedia Case #: [redacted]
 
 
Dear Revdex.com,
 
 
Thank you for taking the time to contact Expedia regarding an issue from our...

customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a flight reservation.  We understand [redacted] is requesting to cancel and receive the refund and compensation. On December 13, 2016, we received receipt of the Revdex.com complaint.
 
Our records reflect on December 8, 2016, the customer self-booked a one-way flight reservation. Travel is on [redacted] Airlines, departing December 17, 2016, from Tel Aviv, Israel to Berlin, Germany. The customer is stating due to a death in the family, the customer contacted Expedia to cancel and receive the full refund for the flight. The customer is stating that Expedia would not honor the refund request.
 
Upon further researching this matter, we can confirm on December 13, 2016, the customer contacted Expedia via email requesting to cancel and process the refund for the flight reservation due to death in the family. Expedia replied to the customer advising them to contact Expedia directly regarding the refund request.
 
On that same day the customer contacted Expedia requesting to cancel and process the refund for the reservation due to death in the family. Expedia contacted the airline; they advised that the ticket is nonrefundable and no changes were allowed.
 
On December 15, 2016, Expedia contacted [redacted] on the customer’s behalf; they advised that the ticket is nonrefundable and that changes are not allowed. [redacted] advised that the taxes for the flight are only refundable.
 
Based on the airline policy the amount of $24.63 is the only tax that is refundable. Per the customer’s authorization on the Revdex.com complaint case, Expedia canceled the flight reservation and submitted the refund request to the airline.
 
The customer will be refunded by [redacted] back onto the original form of payment. The refund timeframe for the airline is up to 8-weeks; which is a standard for all airlines.
 
Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providers. As a result, we strongly recommend to our customers, who choose to book travel on their own, to carefully review the details of the trip as well as the fare rules or cancellation policies. Each vendor has its own specific set of policies and procedures as does each booking purchased.
 
[redacted] was the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card) on this itinerary and not Expedia.
 
We hope the customer understands Expedia must adhere to the airline’s policies. Expedia cannot honor the request for the full refund or compensation.
 
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention. 
 
Sincerely,
 
Delia K[redacted]
Tier 3 Customer Service

May 9, 2017
 
Revdex.com
Alaska, Oregon, & Western Washington
Complaint Department
Re: Expedia Case #: [redacted]
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia regarding an issue from our customer.  We appreciate the Revdex.com...

allowing us to address the comments and concerns which have been brought to our attention.  Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a package reservation.  We understand Ms. [redacted] is requesting a refund. On May 1, 2017, we received receipt of the Revdex.com complaint.
 
Our records reflect on February 9, 2017, the customer or an authorized user of the account, self-booked on our website a package reservation. The reservation includes a hotel stay for the Embassy Suites by Hilton Waikiki Beach Walk with a check-in date July 22, 2017, and a check-out date of July 29, 2017 and a car rental with Hertz, via itinerary number [redacted]. The customer is stating they submitted a Best Price Guarantee claim; however they were not refunded for the price difference.
 
Upon further researching this matter, we can confirm on April 25, 2017, the customer submitted a Best Price Guarantee claim.
In reviewing the attachment that was sent for the claim on April 25, 2017, the screenshot reflects the hotel for the Hyatt Place Waikiki; which is a different hotel that was originally booked. Additionally the original reservation was a package reservation and not a stand-alone reservation.
The Terms and Conditions for the Best Price Guarantee Promotion states as follows.
 
 
Must be "Apples to Apples" Comparison.  The Best Price Guarantee is available only for exact itinerary matches. For example, the specific airline numbers, hotel (including room type), ship and cabin category, rental car company and vehicle class, applicable refund policy, and the exact same dates and times of travel or service as booked through Expedia.com.
 
For any stand-alone product booking (for example, a hotel room or an airline ticket), the comparison must be to the same product purchased stand-alone through another website (i.e., not part of a hotel + air travel package).
 
For full terms and conditions of the Best Price Guarantee program, please copy and paste the following URL into a web browser –
 
https://www.expedia.com/p/info-other/guarantees
 
The reservation is active for travel on July 22, 2017, based on the hotel policy the reservation is nonrefundable and for the car rental. Cancellations can be made prior to the pick-up date, and no refunds will be issued on unused rental days.
We hope the customer understand Expedia cannot honor the request for the refund.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention. 
 
Sincerely,
 
Delia K[redacted]
Corporate Customer Service

July 29, 2016
 
 
 
Revdex.com
Alaska, Oregon & Western Washington
 
Complaint Department
Re: Expedia Case #: [redacted]
 
 
Dear Revdex.com,
 
 
Thank you for taking the time to contact Expedia regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a flight reservation.  We understand Ms. [redacted] is requesting a refund. On July 21, 2016, we received receipt of the Revdex.com complaint.
 
Our records reflect on November 23, 2014, an agent assisted the customer booking a flight reservation for [redacted] and [redacted].  Travel was on JetBlue Airlines, departing December 24, 2015, from Boston, Massachusetts to Dallas Ft. Worth; returning on December 28, 2015, from Dallas Ft. Worth to Boston, Massachusetts. The customer is stating they were advised of a flight credit, with a change fee of $150.00 per person. The customer is stating they have contacted Expedia to rebook using the flight credit; however the flight credit has not been rebooked.
 
Upon further researching this issue, we can confirm on December 16, 2015, the customer contacted Expedia to cancel the flight reservation. Expedia advised the customer the tickets were nonrefundable; however would have a flight credit and a change fee of $150.0 per person.
 
In reviewing the customer’s account, we can confirm the customer contacted Expedia several times to cancel and rebook the flight credit. On September 14, 2015, the customer contacted Expedia to cancel the exchanged flight.
 
The flight credit was valid for 1 year from the original issue date of November 23, 2014, when the customer contacted Expedia to cancel and rebook. The original issue date for itinerary number [redacted] was November 23, 2014, and would not change.
The customer had to complete the travel by November of 2015.  
 
Expedia contacted JetBlue Airlines on the customer’s behalf, they advised the flight credit has expired and are considered as lost value.  
 
Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providers.  JetBlue Airlines was the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card) on this itinerary. We hope the customer understands Expedia is not the merchant of record and cannot honor the request for the refund or any flight credit.
 
Since the tickets are lost value, Expedia considers this issue as closed and will no longer address this issue further.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention. 
 
Sincerely,
Delia K[redacted]
Tier 3 Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

September 11, 2015Revdex.comE.com - Alaska, Oregon & Western Washington Complaint DepartmentDear Revdex.com, Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns...

which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding their reservations. As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate reply. At this time, we respectfully request additional time from the Revdex.com as further research is needed for this case. We will submit our final reply via the Revdex.com's website.Again, we thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Tier 3 Customer Service

Complaint: [redacted]I am rejecting this response because: Complaint: [redacted]  as I have stated in my past 2-3 emails. EXPEDIA DID NOT PROVIDE ME GREAT CUSTOMER SERVICE. I'm not sure why you continue to bring up Expedia being a third party and not at fault because of a flight schedule change when this is in regards to expedias horrific customer service I was provided with. AGAIN, as I have stated, I went through HOURS of my valuable time trying to rectify Changes because of a schedule change and EXPEDIA, EXPEDIA, EXPEDIA, had me on the phone for over 5 hours within a 3 day period because someone did not know how to do their job. And because of this, I had to suffer and waist my valuable time for something that should have been done right the first time. Again, as I've stated one too many times, EXPEDIA not only did not get things right the first time, but HUNG UP ON ME numerous amounts of times and transferred me blindly to so many people and I had to explain my issue all over again. AGAIN, providing me with $100 dollars is insulting for someone who spent over $8,000 for a trip that EXPEDIA took payment for immediately (one thing they got right) but left out a whole lot of thank you's and apologies. AGAIN, I'm asking EXPEDIA to be MORE FAIR in compensation for all of this inconvenience this has caused my family and I.  Sincerely,[redacted]Sincerely,[redacted]

March 10, 2017
 
 
Revdex.com
Alaska, Oregon, & Western Washington
Complaint Department
Re: Expedia Case #: [redacted]
 
 
Dear Revdex.com,
 
 
Thank you for taking the time to contact Expedia regarding an issue from our...

customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a hotel reservation.  We understand Mr. [redacted] is requesting the refund. On March 1, 2017, we received receipt of the Revdex.com complaint.
 
Our records reflect on August 13, 2016, the customer self-booked a package reservation for [redacted] and [redacted]. Travel was on Delta Airlines, departing August 18, 2016, from Seattle, Washington to Cancun, Mexico; and returning on August 24, 2016, Cancun, Mexico to Seattle, Washington. The package includes a hotel stay at the Fines Playa Mujeres All Inclusive, via itinerary number [redacted]. The customer is stating they did not receive the spa coupons that were confirmed on their reservation during the hotel stay.
 
Upon further researching this matter, we can confirm on February 23, 2017, the customer contacted Expedia via email advising that during the hotel stay the customer was not able to use the 4 spa coupons. The customer requested a refund. Expedia provided a $200.00 coupon for a future hotel booking; however the customer declined it.
 
In reviewing the customer’s account the coupon is still active for use. The customer can go to their Expedia account and click on the coupon to read the terms and conditions.
 
On March 9, 2017, Expedia contacted the hotel on the customer behalf; they advised they would need to further research this issue. Once the hotel provides Expedia with an update, we will send the information to the Revdex.com and customer.
 
We hope the customer understands Expedia cannot honor the request for the refund until we can confirm that the customer was not able to use the coupons. We have no record the customer contacted Expedia during the stay.
 
Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providers. Each vendor has its own specific set of policies and procedures as does each booking purchased.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention. 
 
Sincerely,
 
Delia K[redacted]
Corporate Customer Service

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] Upon booking this trip Expedia guaranteed me that that I was going to get a room with a Jacuzzi, a car rental that only needed about $80 to pick up, and everything included as in drinks and food. These agents are booking people and falsely having them believe that these are all inclusive paid trips. I just noticed days after that they sent a little message very tiny on a email receipt. I was not told about any extra charges by the booking agent. so they booked my trip and agreed to a conclusive all paid vacation, then sent an email with small lettering, that I have just notice days latter that the hotel had extra hidden fees. I wonder why they did not tell me any of this before I had paid for the trip. I would have said no to paying $300 dollars a day plus a $300 deposit for the hotel and $700 for the car rental. I would have had to pay $3100 as I got off the plane to start my vacation. So I had to pay $3100 plus what I paid for the vacation. My whole vacation would have cost about $5000.  My vacation to mexico, costed no where near this amount, and I got what they didn't give. I have been scammed. I could not afford the hotel when I had got there plus the car which was $700, and deposit for $300, and hotel which was $300 a day. I would have never booked this trip if the agent was honest and told me the truth. They booked my trip telling me that it is all conclusive, and then put a small note on the bottom of the email, in which I has discovered days later while in Dominican republic, and stranded and homeless. This is a scam to book people first and then after they paid, send you a email, with things written in small lettering that anyone can miss, and which is illegal because that is not what was agreed upon before I paid. So they tried and got me to spend my money and then,illegaly hide the information at the bottom of the email in tiny lettering. I would have never agreed to this. I was on the phone with drop calls from them, left on the phone for hours and no one ever came back and talked on the phone. They had me on the phone for hours and never came back.

October 4, 2016
 
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case: [redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com...

allowing us to address the comments and concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Our records reflect that on May 16, 2016, Mr. [redacted] booked a roundtrip flight from Toronto, Ontario to Madrid, Spain. Regrettably, the flight was eventually canceled due to an airline schedule change. We have confirmed that a refund has been issued for the airfare but, the $7.00 booking fee has not. As a result, on October 4, 2016, we refunded the $7.00 booking fee to the original form of payment. We regret any inconvenience that Mr. [redacted] may have encountered in regards to this matter.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Marlon J[redacted]
Tier 3 Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me,assuming that as stated in the reply from Expedia, $2,131.93 will still be reimbursed to my credit card account.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: 
. The address on the account is the same as the one listed in the original email ([redacted]., Essex, CT 06426). In 2015 when we used our original credit (Itinerary #[redacted]) to book flights,through Expedia, to North Dakota (Jet Blue) that were to take place in August of 2015. At the time of the booking through Expedia, I was told that I would be charged a $150.00 rebooking fee for both my husband [redacted] and myself. We were fine with that charge because we we told this when we had to cancel our Mexico trip December 14, 2014. At that time, I was also told by Expedia that I would still use the original itinerary number [redacted] because we were using the credit voucher issued. We booked these flights though Expedia for myself, my husband [redacted], and our granddaughter [redacted]. All bookiings were through the credit voucher that Expedia put in [redacted]s name. In August 2015 I became very ill, which ended in a hospitalization, and a recovery period that wouldn't allow travel. We had to cancel the trip. I called Expedia on August 31, 2015. First I spoke with "Jennifer" who couldn't find the credit voucher. At 8:40 pm on August 31, 2016 I spoke with a supervisor name "Andrea" who said that she saw my credit voucher and that it would be another $150 for me, and another $150 to rebook a vacation. I asked for a confirmation number and an email to be sent to [redacted]s email ([redacted].net. She never sent the confirmation, nor have we received and subsequent emails after, although we insisted. She told me that the confirmation number would be THE ORIGINAL ITINERARY # [redacted]. She stated that I needed to call Expedia and ask for a second tier credit specialist because customer service cannot see this credit, they do not have the authority. This was the third time I had been told this, but whenever we called, we had to go through these steps with Customer Service.
> I have been on the phone with Expedia for at least 35 hours since August of 2016 and it took over four hours to finally get the supervisor "Andrea" to resolve this. Now I am going through this again. I would never had let a $2027.98 credit go to waste, or accept a $200.00 voucher. We do not have that money to throw away. This Credit Voucher was very important to us. Expedia refuses to admit to at the credit it issued in August of 2015 in which I was told that I had one year from that date to book another vacation and that one leg of the vacation had to be flown with Jet Blue. I even called Jet Blue and they stated "My Credit Voucher is with Expedia because we booked through them". I didn't make this up, nor did the person whom I spoke with in March when he told me that Expedia cannot use our Credit Voucher toward a cruise. I don't know where this Credit Voucher went in Expedia's computer system, but they are taking my $2,067.88 credit and it is not only unfair, but illegal. They may be a third party in these bookings but our contract was with them. We assumed there would not be a problem with this issue, and now that we want to use this Credit Voucher, it is no where to be seen.
> We are asking Expedia to do the right thing here. Believe me, I never want to deal with Expedia again, but $2,067.88 is a lot of money to lose, and it is unjust for Expedia to take our money and have a Credit Voucher "disappear".Sincerely,[redacted]

Complaint Department
 
 
Re: Expedia Case #: [redacted]
 
 
Dear Revdex.com,
 
 
Thank you for forwarding the Revdex.com consumer rebuttal from [redacted].  We regret to hear Mr. [redacted] did not accept our response and/or resolution offered.
 
The Expedia monthly statements are for the Expedia rewards program the customer enrolled back on June 1, 2016. If the customer would like these emails to stop, there is only one option we can provide the customer.
 
The customer must unroll from the Expedia rewards program. The customer can do this by going onto their Expedia account. The customer will go to the Account Overview page and select my rewards and then select remove me from Expedia+.
 
Once this is done the customer’s Expedia membership is closed. The customer can re-enroll back in for the Expedia rewards; any points that are not expired will be available in the account.
 
We thank you for allowing us to address this matter further.
 
 
Sincerely,
 
Delia K[redacted]
Corporate Customer Service

July 11, 2016 Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns...

which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding their reservation.
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate reply. We respectfully request additional time from the Revdex.com as further research is needed for this case. Sincerely, Tier 3 Customer Service

Complaint: [redacted]I am rejecting this response because:
This is regarding an all-inclusive vacation and transport  for  8/6 to 8/10  for 3 that was booked on 5/10. I went away on 5/11 and came back on 5/15, when I checked  my itinerary I saw that the vacation was booked for only 1 day. I called Expedia on 5/16 and I asked to cancel my vacation , I was told by Expedia because of the travel protection which I purchase that they will credit me for the hotel $579.38 and transport $96.75. I  was told that I can't get a refund for the protection and the flights(JetBlue) only a credit which I understood. I called in July inquiring about the credit and ask how much would it be if I transferred the credit to a trip which I went on in August to Antigua. I was told that I would be charge $300 each person to change and I said no of I have the credit and I had protection why would I have to pay additional. I told them that I will call my credit card which is Expedia by Citibank to see if they can credit me for the flight because my acct has protection as well. I never mentioned that I don't want the credit, why would I cancel a credit that is owed to me. when I came back from my vacation in August I checked my Expedia acct and I saw for the trip I never went on it says, I hope you enjoyed your trip. I sent an Email to Expedia asking about my credit and no response so I called them and I was told because I didn't show up for the trip for just 8/6 it was considered a no show. I can't see if I have a credit because I cancelled why would you expect me to show up for the flight, I really don't understand. Now my credit card was over charged because my credit card charge me again for the hotel, air fare & transport. 
Sincerely,[redacted]

June 10, 2015Revdex.comAlaska, Oregon & Western WashingtonComplaint Department Re: Expedia Case O-[redacted] Dear Revdex.com: Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com allowing us to...

address the comments and concerns which have been brought to your attention.  Expedia, Inc. is disheartened the customer felt her concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia, Inc. is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a hotel reservation.  We understand Ms. [redacted] is requesting a refund.  On June 10, 2015, we contacted Ms. [redacted] to acknowledge receipt of her Revdex.com complaint. Our records indicate on April 16, 2015, [redacted] or an authorized user on the account self-booked a vacation package for two adults and one child on Expedia.com; travel was on May 7, 2015, with [redacted] from Phoenix, AZ to Boston, MA.  Hotel reservations were with [redacted] checking in on May 8, 2015 and checking out on May 10, 2015.  The cost of the reservation agreed to and accepted at the time of check-out confirms the customer agreed to a total cost of $476.60 for the hotel reservation.   Expedia acts as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines, and subject to the rules and restrictions of those providers.  We can confirm the hotel provided the customer with a receipt that showed a lower rate.  That rate is called the net rate which is a rate the hotel charges Expedia for the room.  In order to provide the best rates to our customers, Expedia buys large blocks of rooms in advance at a reduced rate.  This allows us to provide customers with some of the lowest rates available to the public.  The hotel made an error by sharing the wrong rate with the customer. As a one-time courtesy, we have approved the refund for the difference in rate.  On June 10, 2015, a refund was processed in the amount of $120.74.  The time that it takes for the refund to post depends on how quickly the credit card company processes these requests. We thank you for allowing us to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Millicent F[redacted]Tier 3 Customer Service

October 29, 2015Revdex.comE.com - Alaska, Oregon & Western Washington Complaint DepartmentDear Revdex.com, Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns...

which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding their reservations. As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate reply. At this time, we respectfully request additional time from the Revdex.com as further research is needed for this case. We will submit our final reply via the Revdex.com's website.Again, we thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,[redacted]

Complaint Department
 
 
Re: Expedia Case #: O-[redacted]
 
 
Dear Revdex.com,
 
 
Thank you for forwarding the Revdex.com consumer rebuttal from [redacted].  We regret to hear Mr. [redacted] did not accept our response and/or resolution offered.
 
Expedia found no calls from the customer. Since the flight was used, Expedia will not honor the request for the refund.
 
Expedia request that the Revdex.com advises the customer, we consider this issue as closed and will no longer address this issue any further.
 
We thank you for allowing us to address this matter further.
 
 
Sincerely,
 
Delia K[redacted]
Corporate Customer Service

Complaint: [redacted]I am rejecting this response because: this response contains several inaccuracies.  I did not call on April 8 to request a price adjustment.  I called because I looked at my bank statement and saw two charges from [redacted] at 797.02 each.  I wanted to know why I was charged almost $800 dollars for flights that I chose in the $480 range.  With taxes and fees, they were $511.80 per flight. I was told in a previous e-mail from Expedia from a Ms. Rosalind B[redacted] that the package price I had agreed to was $2,380.50. Because I have NEVER seen that amount I have requested numerous times an itinerary or price summary with that amount but have not been provided such. That is because that amount does not exist on anything I authorized. What Expedia provided to my bank is not proof of purchase. It is proof of what was charged or in my case OVER charged.Ms. S[redacted]'s last response indicated that customers are given ample time to look at the price summary on the itinerary before purchasing and that is true. I have never disputed the prices that I agreed to pay that are on the itineraries.  I am disputing what I was actually charged which is a blatant overcharge with no paper trail to back it up.The sentence in Ms. S[redacted]'s response about being disconnected rather than hung up on is very hard to believe.  The supervisor was clearly done talking to me and when I kept pressing for some kind of proof that I had agreed to or even knew that my plane tickets had been inflated almost $300 per ticket, the line went dead. I was completely shocked and appalled that I had been treated so badly. The statement that the rep. tried to call me back is just a blatant lie. I was so upset that I was hung up on after spending several hours on the phone that I would have answered and I do carry my phone with me at all times.  After Googling Expedia complaints, poor customer service, rude representatives and being hung up on are common practice. As are overcharges and Expedia refusing to refund money.At this point, I have invested way too much time to drop this matter and I will do whatever it takes to have the money that was overcharged refunded to me.  Expedia has provided nothing but excuses and lies and refuses to show any proof that I authorized plane tickets at $797.02 each.  Because I did not.  Let's please end this before more time is lost and I have to go forward with other options to retrieve my money.  I wish this company would show some integrity and do what is right to correct a wrong rather than to give excuse after excuse and no valid proof.  I will not drop this because I know that I am being taken advantage of by a large company that has a very, very bad reputation.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: 
When I arrived at the car rental company I was given an Economy Car (Chevrolet Spark). I told the rental company I booked a Compact or larger car and it should fit 3 luggage and 5 person according to both Thrifty and Expedia website. Thrifty asked me to pay an additional $120 for a compact car. I asked to speak to a manager at Thrifty and she said that Chevrolet Spark is an Compact Car but I told her according to their website Spark is a Economy car. She said if I want a bigger car I would need to pay $120 extra. We attempted to fit our two luggage into the Spark car but we could only fit one luggage. When we try to fit our two luggage into the car it damaged our luggage as the Spark car will only fit one luggage. We went back multiple times and no one was willing to help. If you send someone the the Thrifty lot at Los Angeles you will see Chevrolet Spark cars park in the Compact lots and Accent car park in the Mid Size Lots. Additionally, I made a complaint with Thrifty on March 16, 2016 and the customer agents on the phone indicates that both Thrifty and Expedia website is outdated and that Chevrolet Spark car are now considered a Compact car. I said Chevrolet Spark can only fit 4 person and one luggage. Where as on your website a Compact car should fit 5 person and 3 luggage. This doesn't not meet the requirement of a compact car. He said he will forward my concern to their marketing department and he was unable to help further. You can also pull the tape from that day. This is false advertising and why is Expedia not assisting in investigate this for us further. Again we paid for a compact car and why was it so hard to get the car we booked?
Sincerely,[redacted]
Itinerary # 7160478249534 and Confirmation # G83417169B9 Made a car rental boo[redacted] through Expedia for a Wild Car (Compact or Larger) from Feb 7 to Feb 14. When arrived at the car rental company on Feb 7th. I was given a Economy Car (Chevrolet Spark). I told the rental company I booked a Compact or larger car and it should fit 3 luggage and 5 person according to both Thrifty and Expedia website. Thrifty asked me to pay an additional $120 for a compact car. I even show them their website and they refused to honor the compact car. I made a complaint to Expedia on Monday Feb 15, 2016 and they promised a response within 2-3 business day and I have not heard back from Expedia. Additionally, I made a complaint with Thrifty and the agent on the phone indicates that both Thrifty and Expedia website is outdated and that Chevrolet Spark car are considered Compact car. I said Chevrolet Spark can only fit 4 person and one luggage. Where as on your website a Compact car should fit 5 person and 3 luggage. This doesn't not meet the requirement of a compact car. He said he will forward my concern to their marketing department and he was unable to help further.
Itinerary # 7160478249534 and Confirmation # G83417169B9 Made a car rental boo[redacted] through Expedia for a Wild Car (Compact or Larger) from Feb 7 to Feb 14. When arrived at the car rental company on Feb 7th. I was given a Economy Car (Chevrolet Spark). I told the rental company I booked a Compact or larger car and it should fit 3 luggage and 5 person according to both Thrifty and Expedia website. Thrifty asked me to pay an additional $120 for a compact car. I even show them their website and they refused to honor the compact car. I made a complaint to Expedia on Monday Feb 15, 2016 and they promised a response within 2-3 business day and I have not heard back from Expedia. Additionally, I made a complaint with Thrifty and the agent on the phone indicates that both Thrifty and Expedia website is outdated and that Chevrolet Spark car are considered Compact car. I said Chevrolet Spark can only fit 4 person and one luggage. Where as on your website a Compact car should fit 5 person and 3 luggage. This doesn't not meet the requirement of a compact car. He said he will forward my concern to their marketing department and he was unable to help further.