Expedia Inc

April 11, 2016
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case: O-[redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com...

allowing us to address the comments and concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Our records reflect that on February 22, 2016, Ms. [redacted] booked an Expedia Vacation Package for travel June 11, 2016, through June 18, 2016. We understand from Ms. [redacted] complaint that she submitted a price match request after locating the same booking at a lower price. According to Ms. [redacted], her request had been denied which prompted her to submit a complaint to the Revdex.com.
As we began our research into this matter, we have confirmed that on March 6, 2016, Ms. [redacted] received the requested price match in the form of a refund of $224.94. As such, we consider this matter resolved. We regret any inconvenience experienced by Ms. [redacted].
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Marlon J[redacted]
Tier 3 Customer Service

June 24, 2015
 
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
 
RE:  Expedia Case O-[redacted]
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia regarding an issue from our customer. We...

appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attention. Expedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from Ms. [redacted] (Revdex.com ID number [redacted]) regarding a package reservation.
 
Our records indicate on February 27, 2015, the customer booked a non-refundable roundtrip flight reservation and hotel reservation through [redacted] using Expedia. Travel was with [redacted] and the accommodations were at the [redacted]. We understand from the complaint, due to a schedule change the customer missed her flight.
 
Upon receipt of the Revdex.com submission, we have verified on June 22, 2015, Ms. [redacted] contacted Expedia stating she had missed her flight due to a schedule change. Expedia attempted to resolve the customer’s issues and contacted [redacted] on the customer’s behalf.
 
Expedia does not issue airline schedule changes as we are only operating as a travel agency. The airline imposed schedule changes are unrelated to the type of ticket purchased or the company from which you bought your ticket. In fact, travel agencies are rarely informed as to why the changes are made. Typically, however, airlines will change their schedules because of routing changes, severe weather, staffing problems, or maintenance issues. An involuntary airline schedule change can include a change in flight numbers, departure and arrival times or operating equipment. Each airline has its own specific set of policies and procedures regarding these changes as does each ticket purchased.
 
We strongly recommend to our customers to carefully review the details of their trip prior to departure.  At the time of booking and on the face of the customer’s itinerary, the customer is advised that they are required to reconfirm their flight reservations directly with the airline 48 hours prior to departure.
 
We apologize for any inconvenience this may have caused however Expedia is not the unable to offer the requested refund. The customer may want to contact the airline directly.
 
Again, we thank you for allowing us the opportunity to address the issues, brought to our
attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
                                        ...⇄
Sincerely,
 
 
Lisa S[redacted]
Tier 3 Customer Service

August 2, 2016
 
Revdex.com
E.com - Alaska, Oregon & Western Washington / E.ca - Mid-Western and Central Ohio
Complaint Department
 
Re: Expedia Case #: [redacted]
 
Dear Revdex.com,
 
Thank you for forwarding the Revdex.com Consumer Rebuttal from our client, [redacted]. We regret to hear that the customer did not accept our response and/or resolution offered.
 
We have further researched Ms. [redacted] (Revdex.com case number [redacted]) regarding a refund request through our Best Price Guarantee promotion.
 
We apologize to the customer for the inconvenience this situation has caused. Thank you for allowing us to address this matter further and after giving the matter our full consideration, we stand by our previous decision and are unable to accede to Ms. [redacted]’s request of any refund or compensation for this booking. 
The screen shot provided by the customer for price match consideration is not a booking.  The screen capture is a banner page ad that states “FROM USD $239.00 a night excluding taxes and fees” and has a link button that says “view available rates”.  Our terms of use for this program clearly states that the comparison must be a fully computed booking showing all charges and must be an exact match including all terms and conditions.   A banner page add does not qualify for comparison. 
Again, we thank you for allowing us the opportunity to re-address the issues that were brought to our attention. As this matter has been resolved, we respectfully request the Revdex.com close this case. 
 
If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Roseanne G[redacted]
Tier 3 – Customer Service
Expedia, Inc.

Complaint: [redacted]
I am rejecting this response for the (2) reasons initially stated:1.  I booked these two flights and hotel as a "bundle deal;" a round-trip flight with the hotel room for the length of the trip.  The fact that it was booked at one time with a round trip flight means that by definition the point of origin must be the point of return.  I did not book two one-way flights.  There should not have even been other destinations available.  There was also no warning or point of acknowledgement that even though I was booking a round trip deal they were sending me to different airports.  Expedia Customer service said they were allowed to do this because it was the "same city."  One is Irving and one is in Dallas.  But who are they to decide what is close enough?  What if they flew me into Houston and said, "well, it's the same state?"  The fact remains that round trip means point of origin equals point of return.  Period.  I was not given what I paid for.2. The symbols for the two airports are DFW and DAL.  I was unaware that anyone other than Southwest used that airport and despite living here for 10 years, I have never flow in or out of that airport.  When selecting flights, they list the airport code, which look almost the same.  For someone expecting to purchase a round trip ticket seeing DAL instead of DFW is not sufficient for justifying what they have done.  After entering starting location and destination, users are looking at times, not a smaller letter variation in an airport code.Not only did they not provide me with the round trip ticket I paid for, but the way disguised the differences is negligent on their part.   [redacted] 
Sincerely,
[redacted]

December 4, 2015
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
RE:  Expedia Case *-[redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Better Business...

Bureau allowing us time to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia is responding to the consumer complaint for Ms. [redacted] (Revdex.com case number [redacted]) regarding a flight reservation.
Our records indicate that on August 3, 2015, Ms. [redacted] self-booked a flight reservation with combined one-way fares using Expedia’s website, itinerary [redacted]. Travel was with Air Canada from Denver, CO to Vancouver, Canada, departing on October 22, 2015, and with Air Canada from Vancouver, Canada to Denver, CO, departing on October 25, 2015. We understand Ms. [redacted] inbound flight was not ticketed, and she is requesting compensation for all additional charges incurred due to this issue.
While we were unable to verify the reason for Ms. [redacted] ticket issuance to fail, Expedia is willing to provide a refund for the additional charges she incurred, for an alternative ticket to Denver, CO, and roaming charges when contacting Expedia for assistance.
Expedia strives to provide the highest level of customer service, and we are sorry Ms. [redacted] recent experience did not live up to that expectation. We regret we were unable to resolve the issue immediately during her first call, and that the service she received was less than satisfactory. Expedia has reviewed our representatives’ cases mentioned in her comment, and we will ensure the representatives she spoke with are coached appropriately. We have also provided her comments to our management team in an effort to improve Expedia’s overall customer experience, processes, and additional agent training with respect to proper call management and system procedures.
As Ms. [redacted] original ticket was not issued, Air Canada did not collect the payment of USD215.08 quoted for that ticket. Per the documentation provided by Ms. [redacted] we see she incurred charges of CAD497.24 (USD372.00) for a new ticket, and USD107.91 for her phone call to Expedia. On December 4, 2015, Expedia issued a refund in the amount of USD479.91, back to the original form of payment. The time it takes a refund to post to Ms. [redacted] account depends on how quickly her credit card company processes refunds, generally within 3-7 business days.
Despite her recent experience, we hope Ms. [redacted] will continue to use Expedia for her future travel arrangements. We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Lidiya N[redacted]
Tier 3 Customer Service

January 27, 2017
 
Revdex.com
Expedia – DuPont, WA
Complaint Department
 
Re: Expedia Case #: O-[redacted]
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia regarding an issue from our customer.  We appreciate the Revdex.com...

allowing us to address the comments and concerns which have been brought, to our attention. Expedia is disheartened the customer felt their concerns, were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a refund of a difference in fare.
 
Our records indicate that on January 12, 2017, Ms. [redacted] or an authorized use on her account purchased four-non-refundable, round-trip tickets via Expedia.com, departing on July, 9, 2017, from Chicago, Illinois, travelling to San Jose del Cabo, Baja Mexico, and returning on July 16, 2017, via American Airlines itinerary [redacted].
 
We understand from Ms. [redacted] complaint that she claims that the purchase price for each ticket was $661.79 and one of her travelling parties purchased five tickets for $495.70 and Ms. [redacted] is seeking a refund of the difference in cost.
 
Upon receipt of Ms. [redacted] complaint, we investigated the issues which were brought to our attention. We can confirm that the purchase price for Ms. [redacted] tickets included the additional cost of pre-paid seating and the other reservation did not, therefore the price would have been different.
 
Based on the above, Expedia is unable to honor Ms. [redacted] refund request. Again, we thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
 
 
 
Sincerely,
 
LaToya J[redacted]
Corporate Customer Service

September 7, 2016
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case #: [redacted]
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. ...

We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia, Inc. is responding to the consumer complaint from [redacted], (Revdex.com case number [redacted]) regarding a refund request.
 
We would be happy to research the customer’s issues and provide a response, however she did not provide an itinerary number for the reservation in question.  A search of her email and name do not provide an itinerary that matches the information she did give. 
 
If Ms. [redacted] will respond to this reply with an itinerary number, and if possible, the email address she used on the August 30, 2016 booking we will look into this matter and respond with our findings. 
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Roseanne G[redacted]
Tier 3 Corporate Customer Service

March 10, 2017
 
 
Revdex.com
Alaska, Oregon, & Western Washington
Complaint Department
Re: Expedia Case #: [redacted]
 
 
Dear Revdex.com,
 
 
Thank you for taking the time to contact Expedia regarding an issue from our...

customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a hotel reservation.  We understand Mr. [redacted] is requesting the refund. On March 1, 2017, we received receipt of the Revdex.com complaint.
 
Our records reflect on August 13, 2016, the customer self-booked a package reservation for [redacted] and [redacted]. Travel was on Delta Airlines, departing August 18, 2016, from Seattle, Washington to Cancun, Mexico; and returning on August 24, 2016, Cancun, Mexico to Seattle, Washington. The package includes a hotel stay at the Fines Playa Mujeres All Inclusive, via itinerary number [redacted]. The customer is stating they did not receive the spa coupons that were confirmed on their reservation during the hotel stay.
 
Upon further researching this matter, we can confirm on February 23, 2017, the customer contacted Expedia via email advising that during the hotel stay the customer was not able to use the 4 spa coupons. The customer requested a refund. Expedia provided a $200.00 coupon for a future hotel booking; however the customer declined it.
 
In reviewing the customer’s account the coupon is still active for use. The customer can go to their Expedia account and click on the coupon to read the terms and conditions.
 
On March 9, 2017, Expedia contacted the hotel on the customer behalf; they advised they would need to further research this issue. Once the hotel provides Expedia with an update, we will send the information to the Revdex.com and customer.
 
We hope the customer understands Expedia cannot honor the request for the refund until we can confirm that the customer was not able to use the coupons. We have no record the customer contacted Expedia during the stay.
 
Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providers. Each vendor has its own specific set of policies and procedures as does each booking purchased.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention. 
 
Sincerely,
 
Delia K[redacted]
Corporate Customer Service

Complaint: [redacted]I am rejecting this response because: Complaint: [redacted]  as I have stated in my past 2-3 emails. EXPEDIA DID NOT PROVIDE ME GREAT CUSTOMER SERVICE. I'm not sure why you continue to bring up Expedia being a third party and not at fault because of a flight schedule change when this is in regards to expedias horrific customer service I was provided with. AGAIN, as I have stated, I went through HOURS of my valuable time trying to rectify Changes because of a schedule change and EXPEDIA, EXPEDIA, EXPEDIA, had me on the phone for over 5 hours within a 3 day period because someone did not know how to do their job. And because of this, I had to suffer and waist my valuable time for something that should have been done right the first time. Again, as I've stated one too many times, EXPEDIA not only did not get things right the first time, but HUNG UP ON ME numerous amounts of times and transferred me blindly to so many people and I had to explain my issue all over again. AGAIN, providing me with $100 dollars is insulting for someone who spent over $8,000 for a trip that EXPEDIA took payment for immediately (one thing they got right) but left out a whole lot of thank you's and apologies. AGAIN, I'm asking EXPEDIA to be MORE FAIR in compensation for all of this inconvenience this has caused my family and I.  Sincerely,[redacted]Sincerely,[redacted]

May 4, 2016 Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns...

which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding their reservation.
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate reply. We respectfully request additional time from the Revdex.com as further research is needed for this case. Sincerely,

Complaint: [redacted]I am rejecting this response because: 
. The address on the account is the same as the one listed in the original email ([redacted]., Essex, CT 06426). In 2015 when we used our original credit (Itinerary #[redacted]) to book flights,through Expedia, to North Dakota (Jet Blue) that were to take place in August of 2015. At the time of the booking through Expedia, I was told that I would be charged a $150.00 rebooking fee for both my husband [redacted] and myself. We were fine with that charge because we we told this when we had to cancel our Mexico trip December 14, 2014. At that time, I was also told by Expedia that I would still use the original itinerary number [redacted] because we were using the credit voucher issued. We booked these flights though Expedia for myself, my husband [redacted], and our granddaughter [redacted]. All bookiings were through the credit voucher that Expedia put in [redacted]s name. In August 2015 I became very ill, which ended in a hospitalization, and a recovery period that wouldn't allow travel. We had to cancel the trip. I called Expedia on August 31, 2015. First I spoke with "Jennifer" who couldn't find the credit voucher. At 8:40 pm on August 31, 2016 I spoke with a supervisor name "Andrea" who said that she saw my credit voucher and that it would be another $150 for me, and another $150 to rebook a vacation. I asked for a confirmation number and an email to be sent to [redacted]s email ([redacted].net. She never sent the confirmation, nor have we received and subsequent emails after, although we insisted. She told me that the confirmation number would be THE ORIGINAL ITINERARY # [redacted]. She stated that I needed to call Expedia and ask for a second tier credit specialist because customer service cannot see this credit, they do not have the authority. This was the third time I had been told this, but whenever we called, we had to go through these steps with Customer Service.
> I have been on the phone with Expedia for at least 35 hours since August of 2016 and it took over four hours to finally get the supervisor "Andrea" to resolve this. Now I am going through this again. I would never had let a $2027.98 credit go to waste, or accept a $200.00 voucher. We do not have that money to throw away. This Credit Voucher was very important to us. Expedia refuses to admit to at the credit it issued in August of 2015 in which I was told that I had one year from that date to book another vacation and that one leg of the vacation had to be flown with Jet Blue. I even called Jet Blue and they stated "My Credit Voucher is with Expedia because we booked through them". I didn't make this up, nor did the person whom I spoke with in March when he told me that Expedia cannot use our Credit Voucher toward a cruise. I don't know where this Credit Voucher went in Expedia's computer system, but they are taking my $2,067.88 credit and it is not only unfair, but illegal. They may be a third party in these bookings but our contract was with them. We assumed there would not be a problem with this issue, and now that we want to use this Credit Voucher, it is no where to be seen.
> We are asking Expedia to do the right thing here. Believe me, I never want to deal with Expedia again, but $2,067.88 is a lot of money to lose, and it is unjust for Expedia to take our money and have a Credit Voucher "disappear".Sincerely,[redacted]

June 10, 2015Revdex.comAlaska, Oregon & Western WashingtonComplaint Department Re: Expedia Case O-[redacted] Dear Revdex.com: Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com allowing us to...

address the comments and concerns which have been brought to your attention.  Expedia, Inc. is disheartened the customer felt her concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia, Inc. is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a hotel reservation.  We understand Ms. [redacted] is requesting a refund.  On June 10, 2015, we contacted Ms. [redacted] to acknowledge receipt of her Revdex.com complaint. Our records indicate on April 16, 2015, [redacted] or an authorized user on the account self-booked a vacation package for two adults and one child on Expedia.com; travel was on May 7, 2015, with [redacted] from Phoenix, AZ to Boston, MA.  Hotel reservations were with [redacted] checking in on May 8, 2015 and checking out on May 10, 2015.  The cost of the reservation agreed to and accepted at the time of check-out confirms the customer agreed to a total cost of $476.60 for the hotel reservation.   Expedia acts as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines, and subject to the rules and restrictions of those providers.  We can confirm the hotel provided the customer with a receipt that showed a lower rate.  That rate is called the net rate which is a rate the hotel charges Expedia for the room.  In order to provide the best rates to our customers, Expedia buys large blocks of rooms in advance at a reduced rate.  This allows us to provide customers with some of the lowest rates available to the public.  The hotel made an error by sharing the wrong rate with the customer. As a one-time courtesy, we have approved the refund for the difference in rate.  On June 10, 2015, a refund was processed in the amount of $120.74.  The time that it takes for the refund to post depends on how quickly the credit card company processes these requests. We thank you for allowing us to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Millicent F[redacted]Tier 3 Customer Service

Complaint Department
 
 
Re: Expedia Case #: O-[redacted]
 
 
Dear Revdex.com,
 
 
Thank you for forwarding the Revdex.com consumer rebuttal from [redacted].  We regret to hear Mr. [redacted] did not accept our response and/or resolution offered.
 
Expedia found no calls from the customer. Since the flight was used, Expedia will not honor the request for the refund.
 
Expedia request that the Revdex.com advises the customer, we consider this issue as closed and will no longer address this issue any further.
 
We thank you for allowing us to address this matter further.
 
 
Sincerely,
 
Delia K[redacted]
Corporate Customer Service

Complaint: [redacted]I am rejecting this response because:like Expedia said on the above email: we encourage our customers to contact us immediately which enables us to attempt to find a resolution at that time. 
Please show me where  I can find this lovely reminds on Expedia.com?
or does Expedia make it very clear to  me I should contact with Expedia once I checked in the hotel?
 
 
Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:  They are just  asking for more time to resolve the issue. Still waiting for a resolution. Sincerely,[redacted]

October 4, 2016
 
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case: [redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com...

allowing us to address the comments and concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Our records reflect that on May 16, 2016, Mr. [redacted] booked a roundtrip flight from Toronto, Ontario to Madrid, Spain. Regrettably, the flight was eventually canceled due to an airline schedule change. We have confirmed that a refund has been issued for the airfare but, the $7.00 booking fee has not. As a result, on October 4, 2016, we refunded the $7.00 booking fee to the original form of payment. We regret any inconvenience that Mr. [redacted] may have encountered in regards to this matter.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Marlon J[redacted]
Tier 3 Customer Service

July 11, 2016 Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns...

which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding their reservation.
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate reply. We respectfully request additional time from the Revdex.com as further research is needed for this case. Sincerely, Tier 3 Customer Service

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] Upon booking this trip Expedia guaranteed me that that I was going to get a room with a Jacuzzi, a car rental that only needed about $80 to pick up, and everything included as in drinks and food. These agents are booking people and falsely having them believe that these are all inclusive paid trips. I just noticed days after that they sent a little message very tiny on a email receipt. I was not told about any extra charges by the booking agent. so they booked my trip and agreed to a conclusive all paid vacation, then sent an email with small lettering, that I have just notice days latter that the hotel had extra hidden fees. I wonder why they did not tell me any of this before I had paid for the trip. I would have said no to paying $300 dollars a day plus a $300 deposit for the hotel and $700 for the car rental. I would have had to pay $3100 as I got off the plane to start my vacation. So I had to pay $3100 plus what I paid for the vacation. My whole vacation would have cost about $5000.  My vacation to mexico, costed no where near this amount, and I got what they didn't give. I have been scammed. I could not afford the hotel when I had got there plus the car which was $700, and deposit for $300, and hotel which was $300 a day. I would have never booked this trip if the agent was honest and told me the truth. They booked my trip telling me that it is all conclusive, and then put a small note on the bottom of the email, in which I has discovered days later while in Dominican republic, and stranded and homeless. This is a scam to book people first and then after they paid, send you a email, with things written in small lettering that anyone can miss, and which is illegal because that is not what was agreed upon before I paid. So they tried and got me to spend my money and then,illegaly hide the information at the bottom of the email in tiny lettering. I would have never agreed to this. I was on the phone with drop calls from them, left on the phone for hours and no one ever came back and talked on the phone. They had me on the phone for hours and never came back.

Complaint Department
 
 
Re: Expedia Case #: [redacted]
 
 
Dear Revdex.com,
 
 
Thank you for forwarding the Revdex.com consumer rebuttal from [redacted].  We regret to hear Mr. [redacted] did not accept our response and/or resolution offered.
 
The Expedia monthly statements are for the Expedia rewards program the customer enrolled back on June 1, 2016. If the customer would like these emails to stop, there is only one option we can provide the customer.
 
The customer must unroll from the Expedia rewards program. The customer can do this by going onto their Expedia account. The customer will go to the Account Overview page and select my rewards and then select remove me from Expedia+.
 
Once this is done the customer’s Expedia membership is closed. The customer can re-enroll back in for the Expedia rewards; any points that are not expired will be available in the account.
 
We thank you for allowing us to address this matter further.
 
 
Sincerely,
 
Delia K[redacted]
Corporate Customer Service