Expedia Inc

Complaint: 12426256
I am rejecting this response because:when we talk to your customer service they were telling me they are recording this conversation now I am telling you yhe exact date and time but you are teling me you can not find? who beileves that?if you cant find the recordings how am I suppossed to prove what I am complaining?you dont beileve what iam saying you are telling me you can not find recordings there is nothing I can doif we can not solve this problem over Revdex.com I think the next step is file a court the only you can find the recordings is court decission I guess
Sincerely,
Volkan Yetmisbir

Complaint: [redacted]I am rejecting this response because: Expedia claims that a $90.00 refund was given, to the account I used in booking the trip, and even sent me a "receipt email" listing the "refund details" including the date of supposed refund 6/16/16, that it was to a visa and the cardholder name.  In reality, there has been no refund posted to my card. I even waited a full business say to reply in hopes that it would post. Expedia has claimed falsely to have actually refund any of my money.Sincerely,[redacted]

October 11, 2015 Revdex.comE.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #:  O-[redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Inc. regarding anissue from our customer.  We...

appreciatethe Revdex.com allowing us to address the comments and concerns which have beenbrought to our attention.  Expedia, Inc.is disheartened the customer felt their concerns were not resolved adequatelyby our company prior to seeking further actions from you. Expedia, Inc. is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a refund request.  We understand Ms. [redacted] is requesting arefund due to the hotel she was booked into being unable to accommodate herpets for the entire stay. On October 11, 2015 we attempted to contact the customerto acknowledge receipt of their Revdex.com complaint. Our records indicate on May 3, 2015 the customer contacted Expedia.comfor an agent’s assistance in booking a reservation at the [redacted], Cherokee North Carolina, to arrive onSeptember 30, 2015 and checking out October 4, 2015.  The customer reports requesting a petfriendly property.  The hotel has only alimited number of pet friendly rooms and they must be requested in advance bythe customer, per their information posted on Expedia.com.  The pet needs were not confirmed with thehotel and the customer was able to stay only two of the four nights booked, asthe hotel did not have a pet friendly room available for all four nights.  The hotel would agree to a refund of only onenight, which was refunded previously.   Expedia regrets the inconvenience this matter caused our customer.  As a courtesy, on October 11, 2015 Expediaprocessed a refund in the amount of $89.10 to compensate for the second nightthe customer was not able to stay at the [redacted]  We thank you for allowing us the opportunity to address the issues thatwere brought to our attention.  If youhave any further questions or concerns regarding this matter, please feel freeto contact us.  Sincerely, Roseanne G[redacted]Tier 3 Customer Service

April 28, 2016
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
RE: Expedia Case [redacted]
Dear Revdex.com,
Thank you for forwarding the Revdex.com consumer rebuttal from Ms. [redacted] (Revdex.com case number [redacted]).  We regret to hear the customer did not accept our response and/or resolution offered.
As mentioned in our previous response, the tickets booked by Ms. [redacted] were utilized in full.
We have verified that Premium Seating does not exist as an option on Expedia’s site at this time; however, different upgrade options are available. While Ms. [redacted]’s confirmation indicated the type of seats booked as “Premium Seating”, the amount she paid for her tickets, $114.45 per person, is the price offered on Expedia’s website for Poolside Seating, which is the type of seating she received.
While we regret Ms. [redacted]’s experience was not as we would have hoped, and any subsequent inconvenience caused, based on the information we have provided, Expedia is unable to honor the customer’s request for a refund. However, an Expedia Electronic Travel Coupon in the amount of $100.00 was added to Ms. [redacted]’s online Expedia account as an offer of goodwill, and will be valid until one year from its date of issue, February 11, 2016. For additional terms and conditions, kindly use the link provided below –
http://www.expedia.com/daily/promos/advocate/ugc/termsugccpn100.asp
We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Lidiya N[redacted]
Tier 3 Customer Service

August 18, 2017
 
Revdex.com
Alaska, Oregon, & Western Washington
Complaint Department
Re: Expedia Case #: [redacted]
 
Dear Revdex.com,
 
 
Thank you for taking the time to contact Expedia regarding an issue from our customer.  We...

appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a car rental reservation.  We understand Mr. [redacted] is requesting a refund. On August 11, 2017, we received receipt of the Revdex.com complaint.
 
Our records reflect on the June 27, 2017, the customer self-booked a pay later car rental reservation with Advantage rent a car in San Juan, Puerto Rico with a pick-up date of July 21, 2017, and a drop-off date of July 28, 2017, via itinerary number [redacted].
 
On July 3, 2017, the customer self-booked a pay later car rental reservation with Advantage rent a car in San Juan, Puerto Rico with a pick-up date of July 21, 2017, and a drop-off date of July 28, 2017, via itinerary number [redacted]. The customer is stating once at the location, the vendor was sold-out and could not provide the car rentals to the customer.
 
Upon further researching this matter, we can confirm on July 21, 2017, the customer contacted Expedia advising that the vendor was sold-out and could not provide the car rentals for the reservations. The customer advised that they found a different rental company; however at a higher cost than the original reservations. Expedia contacted Advantage, who advised that they were sold-out and could not provide the customer a rental. The vendor advised that the customer was not charge for the reservations.
 
Expedia advised the customer to send a receipt for the new reservation; however there was no guarantee of any refunds.
 
Expedia has reviewed the receipt that was provided by the customer. The receipt reflects a total charge of $1,483.87. As a one-time courtesy, Expedia will refund the difference of $452.42 minus the fuel option fee, the additional driver fee and the taxes/fees.
 
Please note that Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providers. We do not own or operate any car rental companies. Advantage was the merchant of record (the entity that received the funds and the company that charged the credit card) on this itinerary and not Expedia. The reservations were confirmed and sent to the vendor.
 
Furthermore, when finalizing the reservation on Expedia.com, the customer agreed to Expedia’s Terms of Use. The Expedia’s Terms of Use explicitly state as follows: 
The carriers, hotels and other suppliers providing travel or other services are independent contractors and not agents or employees of the Expedia Companies. Expedia Companies are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death , property damage, or other damages or expenses resulting there-from. Expedia Companies have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.
In no event shall the Expedia Companies, the Expedia Partners and/or their respective suppliers be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of, or in any way connected with, your access to, display of or use of this Website or with the delay or inability to access, display or use this Website (including, but not limited to, your reliance upon opinions appearing on this Website; any computer viruses, information, software, linked sites, products and services obtaining through this Website; or otherwise arising out of the access to, display of or use of this Website) whether based on a theory of negligence, contract, tort, strict liability, consumer protect protection statutes, or otherwise, and even if the Expedia   Companies, the Expedia Partners and/or their respective suppliers have been advised of the possibility of such damages. 
 
Based on the above, Expedia is unable to honor any further refunds or compensation.
 
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention. 
 
Sincerely,
 
Delia K[redacted]
Corporate Customer Service

Complaint: [redacted]I am rejecting this response because: my confirmation number was:  [redacted].
I attach the receipt that was given to me when I checked-out of the Motel 6. The manager filled-in the amount of the bill ($137.71).  He said that he could not print a bill.  The bill indicates that it was for the stay of [redacted].  This was a mistake made by the person that originally took my booking information over the telephone.  My name is [redacted].If you have any further questions, please do not hesitate to contact me.
Sincerely,[redacted]

November 14, 2016
 
 
Revdex.com
Alaska, Oregon, & Western Washington
 
Complaint Department
Re: Expedia Case #: [redacted]
 
 
Dear Revdex.com,
 
 
Thank you for taking the time to contact Expedia regarding an issue from our...

customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a flight reservation.  We understand [redacted] is requesting a refund. On November 9, 2016, we received receipt of the Revdex.com complaint.
 
Our records reflect on May 6, 2016, the customer self-booked a flight reservation. Travel was on [redacted] Airways, departing September 1, 2016, from Los Angeles, California to Cancun, Mexico; returning on September 7, 20, 2016, from Cancun, Mexico to Los Angeles, California. The customer is stating the flight was canceled; however the customer has not received the refund for the flight.
 
Upon further researching this matter, we can confirm on August 24, 2016, the airline sent a notification of the airline schedule change. Expedia contacted the customer due to the flight was canceled and the airline was able to offer any other flights to the customer; however the customer was not available. Expedia did leave a voice message for the customer.
 
On August 30, 2016, the customer contacted Expedia advising the flight was canceled by the airline. The customer requested the refund. Expedia advised the customer we submitted the request for the refund and the airline would process the refund back to the customer.
On November 11, 2016, Expedia contacted [redacted] Airways on the customer’s behalf; they advised to submit an email for them to research the customer refund.
 
On November 14, 2016, the airline advised they processed the refund onto the customer’s Master card ending in [redacted] on September 2, 2016. Timeframes for the refund from the airline is upto 8-weeks.
 
Expedia request that the customer review their billing statements starting in September 2016 thru November 14, 2016. If the customer still not reflecting the refund from the airline, Expedia request the customer provides a letter head from the customer’s credit card company or bank advising the refund was not received.
 
Since Expedia did advised the customer of the flight cancellation, Expedia cannot honor the request for the refund.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention. 
 
Sincerely,
 
Delia K[redacted]
Tier 3 Customer Service

Complaint: [redacted]I am rejecting this response because: this is absolutely false. I am insisting. . I had another flight I cancelled and put insurance,  and them when I attempted to use my flight . It was another story saying that it only covers certain things when I originally asked what it covers, they said it didn't matter the reason as long as I cancelled a mo nah or before the month of the travel date.  This is unbelievable.   I think I need to be recording my own conversations with these reps. Completely disappointed
...Sincerely,[redacted]

September 27, 2016
 
Revdex.com
E.com - Alaska, Oregon & Western Washington / E.ca - Mid-Western and Central Ohio
Complaint Department
 
Re: Expedia Case #: [redacted]
 
Dear Revdex.com,
 
Thank you for forwarding the Revdex.com Consumer Rebuttal from our client, [redacted] for [redacted]. We regret to hear that the customer did not accept our response and/or resolution offered.
 
We have further researched Ms. [redacted]’s complaint (Revdex.com case number [redacted]) regarding a request for a flight refund and the travel insurance purchased for her itinerary # [redacted], and after giving the matter our full consideration, we have again advocated with Azul Airlines, who is the merchant of record, and they did approve a partial refund in the amount of $99.73.  The amount of the refund is determined by the airline and in accordance with their fare rules and terms and conditions.  Please be aware that the airline industry does not generally price return legs of round trip tickets at the same price as the outgoing portion.  Generally the outbound flight is the biggest part of the ticket cost, as we see in this case. Expedia does not determine the amount of refund the customer is due, if any and must defer to the airlines rules.
 
While the airlines refund timeline can be lengthy, in this case, Expedia has expedited the refund as a one-time courtesy.  On September 27, 2016 Expedia processed a credit back to the original form of payment.  The time it takes for the credit to be available depends upon how quickly the customer’s bank processes credits. 
 
As to the request for refund of the travel insurance policy issued by Aon Affinity, a contracted independent vendor, the policy covers the customer from the time it is purchased and is non-refundable once the trip has begun.  As Ms. [redacted] flew the outbound portion of her reservation, the policy was actively protecting her and Anon will not approve a refund of the policy at this point. These terms are part of the purchase of all travel protection plans.
 
We apologize to the customer for the inconvenience this situation has caused. Thank you for allowing us to address this matter further. 
 
Again, we thank you for allowing us the opportunity to re-address the issues that were brought to our attention. As this matter has been resolved, we respectfully request the Revdex.com close this case. 
 
If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
Roseanne G[redacted]
 
Tier 3 – Customer Service
Expedia, Inc.

...May 29, 2015 Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O-[redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us time...

to address the comments and concerns which have been brought to our attention. Expedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from [redacted] (Revdex.com ID number [redacted]) regarding a package reservation. Our records indicate on January 29, 2015, the customer self-booked a package reservation using the Expedia website. Travel was with [redacted] Airlines and accommodations were at the [redacted] All Inclusive from July 24, 2015, to July 30, 20. We understand from the complaint, the customer is requesting assistance in regards to changes with her hotel. Upon receipt of the Revdex.com submission, we have verified this matter has been resolved. The customer’s new itinerary reflects the hotel changes. Expedia apologizes for the complications that the customer experienced prior to travel. We regret they had a less-than-satisfactory experience when using one of our vendors, and we hope that our relationship will not be negatively affected. We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, [redacted] Tier 3 Customer Service

December 20, 2016 Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from Ms. [redacted]. Expedia, Inc. is responding to the consumer complaint from Ms. [redacted] (Revdex.com case ID [redacted]) regarding email solicitation. As the customer self-booked a reservation on October 2, 2016, the customer will receive a reminder regarding travel. Expedia once again unsubscribed Ms. [redacted]’s accounts associated to the email address: [redacted] , from future e-mails, mailings and newsletters. We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.

Dear Revdex.com   Thank you for taking the time to contact Expedia.com regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns that have been brought to our attention. Expedia.com has disheartened that the...

customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.   Expedia.com is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) itinerary [redacted].   I would like to apologize once more for not replying within the 48-hour response period. However, the information provided by Mr. [redacted] on May 27 regarding the price guarantee is correct. The best price guarantee unfortunately cannot be applied to "Late Pay" bookings. Furthermore, the screenshot you submitted showed that the price of €360 was for the "Deluxe Studio suite, 1 King Bed, City View" room. According to our system, however, you had booked a "Deluxe Apartment, 1 Bedroom, City View" room. This means that even if the price guarantee would be applicable to "Pay later" bookings, your request would not be accepted as the room details are different.   Furthermore, I would like to apologize to you for the fact that the [redacted] charged you in advance also with in higher amount. This does not correspond to the information on your booking confirmation. Therefore, it was decided to refund the difference amount between the amount charged by the property (€ 482.11) and the price of € 460 confirmed by Expedia (minus the corresponding tourism tax of 1.00 EUR per person / per night, which had to be paid at the hotel).   The amount of €14.11 was refunded to the visa ending in [redacted] and that was provided for this booking. Expedia reimburses the amount within 24 hours, however, reimbursements of this type may take up to 9 days, until the corresponding amount reflects on your account.   Again, we thank you for allowing us the opportunity to address this issue that was brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.    Best regards   Stefan S[redacted] Expedia Priority Customer Care

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] I did use the all inclusive button to the left on there website..It dropped the total resorts in puerto rico from 20 down to 2 . With that button checked and now only 2 resorts that is when I booked . All inclusive. Why on earth would I go there without ever being there no car rental and not have my needs met with all inclusive . In fact because they cheated me I went to bookit.com got all inclusive with no fraud . I think that expedia set this up on there site with knowledge of a fraudulent behavior . The button for all inclusive was hit more than once as I reviewed the resort choices . I called them than in Jan. to reconfirm. At that point they told me I didnt book all inclusive . Which I did and they said they would cancel the resort ..and than I told them after several hrs of phone conversation to cancel the flight right away too. In there statement to the Revdex.com they lied . I wanted it all canceled resort and flight. The also stated that after canceling the resort they got the money back . So than I want that off my credit card . Non refundable is not a problem I expected to go there all inclusive as I used there left column . But when they pulled the switcher roo I canceled . Because I booked all inclusive .. 3 documents sent .. there cancellations ... and how they spammed my email take note there are over 300 spams that day after the phone conversation from expedia.com

May 8, 2017 Revdex.comExpedia – DuPont, WAComplaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the...

comments and concerns which have been brought, to our attention. Expedia is disheartened the customer felt their concerns, were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a refund.  We have been unable to locate Mr. [redacted]’s Expedia.com account with the information provided. In order to properly research this matter and provide an appropriate response we ask that Mr. [redacted] please provide the itinerary number associated with the reservation in question or the email address used at the time the reservation was made. Again, we thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.       Sincerely, LaToya J[redacted]Corporate Customer Service

January 10, 2018   Revdex.com Expedia – DuPont, WA Complaint Department   Re: Expedia Case #: [redacted]   Dear Revdex.com,   Thank you for forwarding the Revdex.com consumer rebuttal from [redacted].  We regret to hear Ms. [redacted]’s did not accept our response and/or resolution offered.     After further review of Ms. [redacted]’s complaint Expedia contacted the hotel on January 9, 2018, and advocated once again on her behalf to see if they would allow a refund. Our representative was advised that a refund was processed on December 19, 2017, in the amount of $300.16. The time it takes to receive said refund will depend on her credit card company or banking institution. We ask that she please allow at least two billing cycles.   Please note that Expedia does not have any control of refunds processed via a third party. Ms. [redacted] can contact the hotel directly going forward regarding her refund.     Again, thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.   Sincerely,   LaToya J[redacted] Corporate Customer Service

Complaint: [redacted]I am rejecting this response because:
My original complaint included a request for full refunding of the extra rental car prices, in addition to cellular phone usage rates, as I spent upwards of four hours on the phone with various Expedia customer services representatives while using international cell phone towers.  My initial call to Expedia on 11/20/16 was to 1. confirm the rate of my rental care during the pick up process as the Hertz rep tried to price gauge me 2. I wanted to confirm that Expedia would in fact reimburse of of any extra fees or prices outside of my initial booking fee, as this was stated in my confirmation email from Expedia at the time of booking.  Instead of this being a quick call, I was placed on holds of upwards of 40 mins, and called back by several reps with the same information over and over: the customer service agents seemed to be confused about the conversion rate and had an issue with the Portuguese, even though they are an international bookings company.  Not one customer service agent confirmed that I would receive a reimbursement for the extra rate, and I spent an exorbitant amount of money receiving these calls which led to no resolve.  Thus, I had to file the initial complaint with the Revdex.com, to reclaim the rental fees and the cell phone fees, attached in the previous message.  I accepted the car rental reimbursement, though the amount was less than what I paid, and the reasoning was false, because I needed to pay my credit card bills without added interest.
 
I am demanding my full refund for the requested cell phone bill and rental car as initially requested, in full. 
Sincerely,[redacted]

December 29, 2016
 
 
Revdex.com
 
 
Complaint Department
Re: Expedia Case #: [redacted]
 
 
Dear Revdex.com,
 
 
Thank you for taking the time to contact Expedia regarding an issue from our customer.  We appreciate the...

Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a package reservation.  We understand Mr. [redacted] is requesting a refund. On December 24, 2016 we received receipt of the Revdex.com complaint.
 
Our records reflect on December 15, 2016, an agent assisted the customer book a package reservation for [redacted] and [redacted]. Travel was on American Airlines, departing December 18, 2016, from Chicago, Illinois to Miami, Florida; returning on December 21, 2016, from Miami, Florida to Chicago, Illinois. The package includes a hotel stay at the Margaritaville Hollywood Beach. The package includes a rental car with Thrifty in Miami, Florida. The customer is stating they were not advised of the additional fees for the car rental and the hotel parking.
 
We have no record the customer contacted Expedia regarding the issues with the fees during their trip.
 
Expedia is only required to provide the customer with the cancellation/change policies imposed by the vendors, unless the customer requests the specific information regarding the additional fees imposed by the vendors.
 
The customer‘s itinerary confirmation that was sent at the time of booking does disclose the information regarding the fees for the hotel parking and the rental car. Should the customer encounter any discrepancies or have additional questions, we ask that they call Expedia.
 
Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providers. Each vendor has its own specific set of policies and procedures as does each booking purchased.
 
On December 29, 2016, Expedia contacted Thrifty on the customer’s behalf; they advised that the customer did use the car rental for the dates.
 
Expedia strives to provide the highest level of customer service. We hope the customer understand since the car rental was used and the customer was provided with the information regarding the fees.
 
Expedia cannot honor the request for the refund.
 
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention. 
 
Sincerely,
 
 
Delia K[redacted]
Tier 3 Customer Service

November 2, 2016
 
 
Revdex.com
Alaska, Oregon, & Western Washington
 
Complaint Department
Re: Expedia Case #: [redacted]
 
 
 
Dear Revdex.com,
 
 
Thank you for taking the time to contact Expedia regarding an issue...

from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a flight reservation.  We understand [redacted] is requesting to use the flight credit. On October 30, 2016, we received receipt of the Revdex.com complaint.
 
Our records reflect on November 14, 2015, the customer self-booked a package reservation. Travel was on United Airlines, departing November 21, 2015, from Newark, New Jersey to Liberia, Costa Rica; returning on November 27, 2015, from Liberia, Costa Rica to Newark, New Jersey. The package included a hotel stay at the Secrets Papagayo Costa Rica-Adults Only-All Inclusive. The customer is stating they were advised by Expedia they would have a flight credit; however the customer has not been able to use the flight credit.
Upon further researching this matter, we can confirm on November 19, 2015, the customer contacted Expedia to change the flight. Expedia advised the customer they would have a remaining flight credit.
 
In reviewing the customer’s account the flight credit is valid with United Airlines. The flight credit is $373.00; minus the change fee of $200.00. The customer is responsible for the change fee; plus any fare difference.
 
The new flight will need to be completed by November 14, 2016. Any unused or remaining flight credit will be considered as a lost. The customer can contact Expedia at 1-800.397-3342 and refer to the case number [redacted] for booking assistance.
 
Expedia cannot extend the flight credit.
 
We hope the customer understands Expedia cannot waive or refund the change fees, as these fees are imposed by the airline.
 
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention. 
 
Sincerely,
 
Delia K[redacted]
Tier 3 Customer Service

August 23, 2017
 
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case #: [redacted]
Dear Revdex.com,
 
Thank you for forwarding the Revdex.com Consumer Rebuttal from our client, Mrs. [redacted] We regret to hear that the customer did not accept our response and/or resolution offered.
 
We have further researched Ms. [redacted]’s complaint (Revdex.com case number [redacted]) regarding a refund of activities.
 
We’re unclear who she spoke with on August 22, 2017 as we can find no recent case notes, however, I would like to assure her that I personally refunded her in full for the itinerary.  As the itinerary was created quite some time back, I refunded the customer directly from Expedia because  I did not want her to have to wait on any further contact and response from the vendor.  The information on the refund transaction is as foillows:
10 AUG 2017   3:39 PM  PST Merchant refunding – Expedia
Initiated by:Agent: [redacted]  Authorization Code:-Transaction ID:  [redacted]
Account Holder Name::[redacted]  Visa   XXXX-[redacted]   Expiration Date:07/2019
Billing  Phone::[redacted]
Credit  (107.10) USD  Paid
 
With this information, M Ms. [redacted] would be able to contact her credit card or bank and check on the credit to find out when it will or has posted to her account.  As we stated before, the time it takes for the credit to be available depends upon how quickly her finance company processes refunds.
 
Again, we thank you for allowing us the opportunity to re-address the issues that were brought to our attention. As this matter has been resolved, we respectfully request the Revdex.com close this case. 
 
If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
Roseanne G[redacted]
Expedia Corporate Customer Service

November 6, 2015
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the...

comments and concerns which have been brought to our attention
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a reservation booked on Expedia.com.
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate reply. We respectfully request additional time from the Revdex.com as further research is needed for this case.
                                        ...⇄
Sincerely,
Tier 3 Customer Service