Expedia Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   Thank you so much for following up with Expedia.com on my behalf.   It's been my personal nightmare dealing with multiple customer service representatives, on various occasions that I hope no one ever has to deal with going forward.   I hope that you continue to monitor the customer service of Expedia.com in the future so that this doesn't happen again.   I am eternally thankful to the Revdex.com for their help in my resolution.Have a fantastic weekend. All the best, [redacted]

Complaint Department
 
 
Re: Expedia Case #: [redacted]
 
 
Dear Revdex.com,
 
 
 
Thank you for your response. We have reviewed the documentation/new information provided to further address [redacted] concerns.
 
On April 10, 2017, Expedia contacted the hotel and spoke with the hotel manager. They advised that the customer made a request for a king bed; however the hotel could not accommodate the customer. The hotel confirmed that the customer made a complaint about the room and that the issue was resolved that same day. The hotel confirmed that the customer did use the room for the dates and will not authorize the refund.
 
The customer’s itinerary confirmation does confirm that the customer self-booked a deluxe room/Ocean view and that the customer requested a king bed.
 
Furthermore, when finalizing the reservation on Expedia.com, the customer agreed to Expedia’s Term of Use. The Expedia Terms of Use explicitly state as follows:
The carriers, hotels and other suppliers providing travel or other services are independent contractors and not agents or employees of the Expedia Companies. Expedia Companies are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death , property damage, or other damages or expenses resulting there form. Expedia Companies have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.
In no event shall the Expedia Companies, the Expedia Partners and/or their respective suppliers be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of, or in any way connected with, your access to, display of or use of this Website or with the delay or inability to access, display or use this Website (including, but not limited to, your reliance upon opinions appearing on this Website; any computer viruses, information, software, linked sites, products and services obtaining through this Website; or otherwise arising out of the access to, display of or use of this Website) whether based on a theory of negligence, contract, tort, strict liability, consumer protect protection statutes, or otherwise, and even if the Expedia  Companies, the Expedia Partners and/or their respective suppliers have been advised of the possibility of such damages. 
 
Since the customer did use the reservation in full and the hotel will not authorize the refund. Expedia cannot honor the request for the refund and request that the Revdex.com advises the customer, we consider this issue as closed and will no longer address this issue any further.
 
We thank you for allowing us to address this matter further.
 
 
Sincerely,
 
Delia K[redacted]
Corporate Customer Service

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] I did use the all inclusive button to the left on there website..It dropped the total resorts in puerto rico from 20 down to 2 . With that button checked and now only 2 resorts that is when I booked . All inclusive. Why on earth would I go there without ever being there no car rental and not have my needs met with all inclusive . In fact because they cheated me I went to bookit.com got all inclusive with no fraud . I think that expedia set this up on there site with knowledge of a fraudulent behavior . The button for all inclusive was hit more than once as I reviewed the resort choices . I called them than in Jan. to reconfirm. At that point they told me I didnt book all inclusive . Which I did and they said they would cancel the resort ..and than I told them after several hrs of phone conversation to cancel the flight right away too. In there statement to the Revdex.com they lied . I wanted it all canceled resort and flight. The also stated that after canceling the resort they got the money back . So than I want that off my credit card . Non refundable is not a problem I expected to go there all inclusive as I used there left column . But when they pulled the switcher roo I canceled . Because I booked all inclusive .. 3 documents sent .. there cancellations ... and how they spammed my email take note there are over 300 spams that day after the phone conversation from expedia.com

Complaint: [redacted]I am rejecting this response because:This is the exact problem with this company.  They do not want to address the issue. This is why there needs to be a complaint filed for deceptive business practicesSincerely,[redacted]

December 1, 2015
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: [redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com...

allowing us to address the comments and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia, Inc. is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding vacation package reservations.  We understand the customer requesting a reimbursement for their car rental reservations.
Our records indicate on July 7, 2015, the customer booking a flight and car vacation package – itinerary [redacted] – using the self-service tool on the Expedia.com website. Travel was on United Airlines, departing July 23, 2015, from [redacted], [redacted] to [redacted], [redacted], returning July 27, 2015, for one passenger. Car rental was with [redacted] Rental Car, for pick up on July 23, 2015, and drop off July 27, 2015, for an economy size car.
Upon further research, we were able to confirm the customer received a full refund for the amount of $122.42 for the car reservations on August 6, 2015, as the vendor location had closed prior to the customer’s flight arrival time. At that time, in addition to the refund a $50.00 travel coupon was deposited into the customer’s account for future Expedia Special Rate bookings.
The customer may view and use their coupon at any time by logging into their Expedia.com account.
In order to further research the customer’s complaint, we request they submit a copy of the invoice received from the car rental company as well as a copy of the charges to the customer’s credit card via the Revdex.com submission link. We request the customer omit any person information for these documents.
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Nicole P.
Tier 3 Customer Service

Complaint: [redacted]I am rejecting this response because:Even though expedia says that the money goes directly to the hotel I would like to point out that my credit card statement shows the full amount charged to expedia.com. I just have the belief that a company is supposed to stand behind it's service and take care of it's customers.  It is clear to me that Expedia.com does not do that, and I will be sure to not do any further business with them, as well as make as many people aware as I possibly can. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: my confirmation number was:  [redacted].
I attach the receipt that was given to me when I checked-out of the Motel 6. The manager filled-in the amount of the bill ($137.71).  He said that he could not print a bill.  The bill indicates that it was for the stay of [redacted].  This was a mistake made by the person that originally took my booking information over the telephone.  My name is [redacted].If you have any further questions, please do not hesitate to contact me.
Sincerely,[redacted]

Expedia Itinerary # [redacted]The fourth person we spoke to from Expedia was Donna in Las Vegas. She refused to acknowledge the hotel website. Said it had no info out of the ordinary.

January 9, 2018 Revdex.com Alaska, Oregon & Western Wa**ington Complaint DepartmentRE:  Expedia Case O-[redacted]Dear Revdex.com,Thank you for your response. We have reviewed the documentation/new information Ms. [redacted] provided to further address her...

concerns.We understand per the customers complaint **e never booked this reservation. When reviewing the reservation we are able to verify that this is simply a site error. The customer was never charged for this reservation and no one accessed the customer’s account without her authorization. Upon further review we can verify that this is linked to a flight reservation that was booked in November of 2016. That reservation was used and paid for. We apologize about the inconvenience and can verify that this reservation that is **owing in the customer’s account was never purchased. We can verify that the customer called our customer service today and was advised that there is was no one in her account without permission and if **e would like **e can delete her account from her end.At this time we are unable to authorize any compensation as the customer was never charged. We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Hayden J[redacted]Corporate Customer Service

November 6, 2015
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the...

comments and concerns which have been brought to our attention
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a reservation booked on Expedia.com.
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate reply. We respectfully request additional time from the Revdex.com as further research is needed for this case.
                                        ...⇄
Sincerely,
Tier 3 Customer Service

May 21, 2015 Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O-[redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from Ms. [redacted]. We regret to hear she did not accept our response and /or resolution offered. Expedia, Inc. is responding to the consumer complaint from Ms. [redacted] (Revdex.com case ID [redacted]) regarding a package reservation. As stated prior, the customer self-booked a package reservation using the Expedia.com website. We firmly believe that our website is equipped with recapping the details of the itinerary twice throughout the purchase path. We provide our users ample time to review the full details of the itinerary before completing the purchase. On April 8, 2015, the customer contacted Expedia requesting we adjust her original package price due to her reservation no longer being a flight and [redacted] package; as she had requested to cancel the [redacted] portion of her reservation. The assisting representative advised Ms. [redacted] that prices and availability are subject to change. The call was disconnected and the Expedia agent attempted to contact the customer back, however no-one answered. Expedia is unable to offer any refund or compensation as requested. We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Lisa S[redacted] Tier 3 Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please send $250 to my e-mail at [redacted]@gmail.com with instructions on how to use it. You can also call me at [redacted] Thank youSincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I just don't understand that several times when I asked for any proof of hahn air denied my request, expedia never reply email with proof.  As long as I provided evidence of cancelation from peruvian airline, I hope expedia can explain how they argue with hahn air, rather than always repeat words about "no show" on flight.  
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I was informed by the Westin Hotel Managment, Expedia's Customer Service representative and Expedia's relocation department representative on 12/31/17, the mistake was made on Expedia's behalf. I was informed by all three representatives Expedia was notified and directed to inform us PRIOR to our trip departure so they could make another arrangements with us and Expedia failed to follow through causing us the additional expenses. Expedia representative and hotel management confirmed Expedia was notified of the over booking problem on December 28, 2017. Hotel management confirmed Expedia never confirmed our registration be sending the Westin Hotel our registered names to hold the booking.  Expedia is now claiming they moved us to another hotel with no additional costs but are failing to recognize we were at Expedia's mercy to relocate us to the only available room on the island Expedia was able to locate, which came with higher resort fees, which we had to pay, no in room kitchen which cost us in a much higher food bill having to eat out. We reserved the room at the Westin particularly for the "in room kitchen" due to dietary restrictions and food allergies. I find Expedia's response and offer of only $100 credit offensive and truly a disgrace of customer service.
Sincerely,
[redacted]

March 14, 2017
 
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case: [redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com...

allowing us to address the comments and concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Our records reflect that on June 16, 2016, Ms. [redacted] booked a one way Spirit Airlines flight from Los Angeles, California to Chicago, Illinois scheduled for travel on June 23, 2016. We have confirmed the reservation was purchased by the customer or an authorized user on the account, on Expedia’s website, without the assistance of an Expedia representative.
We understand from Ms. [redacted]’s complaint that after cancelling the flight, she received an email from Expedia advising that she must utilize her airline credit prior to the purchase date during the following year. She also stated that a rebooking fee would also be due upon rebooking. Ms. [redacted] is requesting that Expedia refund the airfare and eliminate the rebooking fee.
We located an itinerary with a canceled flight with Spirit Airlines that Ms. [redacted] booked on June 16, 2016. The airfare was $148.10. Spirit Airlines charges a rebooking fee of $125.00. As such, Ms. [redacted] would be charged $125.00 to use her $148.10 credit. We understand that he rebooking fee is almost equal to the airfare and it would likely be cheaper to book a new flight.
Please note that Expedia serves as a third party intermediary the airline; in this case Spirit Airlines is the merchant of record (i.e. the company who charged the customer’s credit card) and as such accepted the funds for the purchase. Ms. [redacted] will also see the airlines name in the transaction information of her credit card statement. As Spirit Airlines was the merchant of record, they are also the party to set policy regarding their tickets. Please note that each of the airlines with which we do business, establish their own rules and policies for cancelling reservations. We are bound by these rules and policies and must adhere to them. Regrettable, the rebooking fee can only be waived by the airline.
Again, we thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Marlon J[redacted]
Corporate Correspondence Team

Complaint: [redacted]I am rejecting this response because: currently on expedia's website, a new car rental reservation costs me about 1300-1500$ for the same dates/location as my original reservation. Considering my countless hours spent in May with expedia's customer service, I do not trust expedia that they will refund me the difference between new reservation and 598$ (cost of existing reservation) easily.
It is incorrect when they say that the change from 9 people to 7 people reservation was reflected in itinerary and I was informed. The first time, I was informed by expedia was more than 2 months from my reservation in first week of May and that is when I spent hours on customer service, but they were extremely rude and unhelpful (even hung up the phone after hours of putting me on hold).  I understand that there are no 9 seater automatic cars, but expedia's website showed that as a option when I made a reservation, else I would have picked manual transmission. They changed my reservation from 9 people to 7 people without asking me and assuming that I would be ok with 7 seater, but I would need automatic. They should have checked with me.
Here is what I want from expedia - I want expedia to change this existing reservation to a 9 seater, so that I would only pay 600$ to the rental company (i don't want to run around to get the refund from expedia) and I am willing to take manual transmission. This is the best I can do. 
Please contact me at [redacted], if needed.
Thanks!
Sincerely,[redacted]

August 24, 2015Revdex.comE.com - Alaska, Oregon & Western Washington Complaint DepartmentDear Revdex.com, Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns...

which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding their reservations. As of the response deadline of this complaint, we are unable to obtain the necessary information needed from the airlines to provide an appropriate reply. At this time, we respectfully request additional time from the Revdex.com as further research is needed for this case. We will submit our final reply via the Revdex.com's website.Again, we thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Tier 3 Customer Service

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] I am just curious.  When did Expedia allegedly attempt to contact me after the fact?  I get inundated with telemarketers and scam artists.  As a result, I do not answer calls from numbers that have no identifying information.  Never did I receive a follow-up phone call from Expedia or a message.  Yes the last person I spoke to that day said he wanted to compensate me for the complete CRAP I was subjected to.  At that point, I had wasted an hour with constant transfers, multiple call backs and continued PISS POOR CUSTOMER SERVICE. As I told him on an allegedly recorded line, "I am out of time"  I am still waiting for them to contact me and confirm if they fixed their screw up and fixed my account.  They have my information.  If they need my phone number, I will be happy to leave it again.  Thank you

December 16, 2017 Revdex.com Alaska, Oregon & Western Washington Complaint Department   Re: Expedia Case #: [redacted] Dear Revdex.com,   Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia, Inc. is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a hotel.  We understand Ms. [redacted] is seeking a refund for a price difference for a recent hotel booked through Expedia.   We researched this matter further and our records show a hotel reservation for Wingate By Wydnham was booked on our mobile site by Ms. [redacted] or an authorized user to their Expedia account. Please be advised prices and availability are subject to change, and rates are not guaranteed until the booking is completed and payment is received.   Under normal circumstances we do not honor price differences, however taking into account your experience and that Ms. [redacted] is a frequent user of Expedia, as a one-time courtesy we have honored your refund in the amount of $21.74 to card ending [redacted], you should expect to receive your refund within 15 business days from today’s date.   We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Kiki R[redacted] Corporate Customer Service