May 26, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding car rental additional charges The customer did not provide an itinerary number in association with a car rental, and a search of his email returns several hotel reservations, but none related to cars Many items can increase the estimate of an auto itinerary, such as taxes and local fees, gas charges, insurance, and other factors The rental company should be informing the customer about each item when they arrive at the rental counter, and getting customer approval on a contract before moving forward with the rental Without an actual itinerary to review, it is impossible to speak to specific charges However, if the customer would like to provide an itinerary number, we can contact the rental car company and ask for a breakdown of exactly what the extras were the customer was charged for and, if inappropriate, request a review for possible partial refund Expedia acts only as a third party intermediary for car rental companies Fees for service are collected by the merchant, and we do not have access to the exact additional service fees, outside of the base rental charge, at the time the customer is booking If a customer feels the rental company is charging them incorrectly, we encourage the customer to contact Expedia from the vendor’s location and allow us to advocate on their behalf at that time We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: until I get the refund back then I can accept their respond, due to their poor communication and or customer service, I cannot guarantee their words in other words I can't trust them anymoreSo till then, I will wait till I see the refund back to my account.Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: this is an unsatisfactory repsonseExpedia has refused to work with me to get anything resolved; instead, they point me in the direction of another party and I'm forced to jump through hoops Sincerely, [redacted]
August 11, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservation As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this case Sincerely, Tier Customer Service
Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for your responseWe have reviewed the documentation/new information provided to further address [redacted] ***’s concerns On July 25, 2016, Expedia contacted United Airlines; they advised the correct ticket number for [redacted] is [redacted] The other ticket number [redacted] is not valid and the customer was not charged United Airlines advised, to make sure the customer prints out the correct ticket number ending *** We thank you for allowing us to address this matter furtherIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Delia K [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because:This is a highly unsatisfactory response, evidencing Expedia's practice of deflecting rightful claims by designThe facts are:Expedia and/ or the hotel sold us a vacation based on advertisingExpedia and / or the hotel divert the wrongdoing to each otherBy way of which Expedia leaves customers without any recourseIn addition, Expedia deflects rightful customer claims with a practically not accessible "service line"This effectively makes any Expedia sale final without mentioning this important condition in their T&CsIronically, offering us "compensation" of one night in the same hotel that never was what was advertised, a hotel that was the very cause of complaint, and a hotel we never would want to stay at again.Please advise on next steps to enforce our rights and most importantly protect other customers from this unethical business practice.Sincerely, [redacted] ***
May 27, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you The information provided in the complaint that we received from your office was not sufficient to allow us to locate an account or an itinerary associated with Ms [redacted] ’s complaint At this time we are requesting Ms [redacted] please provide an itinerary number for his booking and the email address associated with his Expedia accountThis information will enable us to appropriately address the situation and upon receipt, Expedia will be able to assist further We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
July 10, 2015Revdex.comAlaska, Oregon & Western WashingtonComplaint DepartmentRe: Expedia Case [redacted] *** Dear Revdex.com: Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt her concerns were not resolved adequately by our company prior to seeking further actions from youExpedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a vacation packageWe understand the customer is requesting a refund for the additional resort fees charged by the hotel On July 8, 2015, we attempted to contact the customer to acknowledge receipt of her Revdex.com complaint but were unable to reach herOur records indicate on June 5, 2015, the customer or an authorized user in the account self-booked a vacation package on Expedia.com for two adults traveling one-way from [redacted] , **, with US Airways, to [redacted] , **, with a connection in [redacted] , **, on June 19, Hotel reservations were with The ***- [redacted] checking in on June 19, 2015, and checking out on June 22, We can confirm on June 25, 2015, we received an email from the customer stating the hotel charged an additional $for the resort fee ($per night) that was not previously advertised A response was sent to the customer advising her to contact the hotel direct to discuss the charge furtherOn July 8, 2015, we were able to speak with a hotel representative at The ***- [redacted] who confirmed the resort fee was not updated at the time the customer booked her reservation As a result, the hotel is processing a refund in the amount of $to the original form of payment that was used to charge this fee The time that it takes the refund to process depends on how quickly the credit card company processes these requests We apologize for any misunderstanding that may have occurred as a result of the resort feesWe thank you for allowing us to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact usSincerely,Millicent F.Tier Customer Service
Complaint: [redacted] I am rejecting this response because:Hi, sorry for the delayThe complaint has absolutely not been resolved and the company will never call me back or respondPlease help me, this is been a nightmare and I can't even use my account through Expedia still.Sincerely, [redacted]
January 30, Revdex.com Expedia– DuPont, WA Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought, to our attentionExpedia is disheartened the customer felt their concerns, were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a refund Our records indicate that on April 29, 2016, Mr [redacted] or an authorized user of his account purchased two non-refundable, round-trip tickets online via Expedia.com, departing on July 2, 2016, from Los Angeles, California, travelling to Cancun, Mexico, and returning on July 6, 2016, via Dynamic Airways itinerary [redacted] We understand from Mr [redacted] complaint that Expedia cancelled his reservation and promised a full refundMr [redacted] claims that he has not received his refund as of yet and is now requesting said refund Upon receipt of Ms [redacted] complaint, we investigated the issues which were brought to our attentionWe can confirm that on July 1, 2016, Mr [redacted] contacted Expedia’s customer service to get assistance with his reservation because his flights were changed twice by Dynamic Airways and he wanted to cancel his reservation and receive a full refundAt that time, our representative contacted Dynamic Airways to see if they would allow a full refundOur representative was advised that Mr [redacted] return flight was cancelled due to Dynamic Airways no longer flying to Cancun, Mexico and that Mr [redacted] will receive a full refund After further researching this matter, we are pleased to confirm that Dynamic Airways processed a refund in the amount of $for both cancelled tickets on January 25, 2017, back to the original form of payment ending in ***The time it takes Mr [redacted] to receive said funds will depend on his credit card company or banking institutionWe ask that Mr [redacted] , please allow at least two billing cycles Based on the above, Expedia is unable to honor Mr [redacted] refund request, as Dynamic Airways has refunded him in fullAgain, we thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, LaToya J [redacted] Corporate Customer Service
Complaint: [redacted] I am rejecting this response because:Although my funds did go to aeromexico and Expedia was a third party, It was cause of an Expedia's representative that we were falsely directed on Janurary 14th to buy specifically the 9am flight single flight with Aeromexico instead of a cheaper round trip ticket that was necessary so we had a flight homeExpedia claims to not have the phone call recorded or existence of any evidence that this phone call occuredI told an Expedia representative on Feburary 6th that I will ask my cousin for phone records that the call did occurIf after I provide this information Expedia still cannot find the call recording , I still believe I should be compensated as well as my cousins because It is more neglience on their part as they are suppose to have all calls recorded for customer satistfactionAt this time I asking for more time to get the phone records as the Jan 14th call was placed on my cousins phone and She is traveling at the momentShe will be back March 1st Sincerely, [redacted]
Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservations As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Tier Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
July 1, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Our records reflect that on June 16, 2015, Mrs [redacted] booked a one-night stay at the [redacted] from June 16, through June 17, 2015.We understand from Mrs [redacted] complaint that she is requesting a refund for the hotel and a for a cab ride that her husband had taken Mrs [redacted] says when she booked the reservation for her husband; the booking representative advised her that the property had shuttle service to and from the airportShe says that Mr [redacted] was not happy with the [redacted] and checked out early as a result We regret to hear that Mr [redacted] vacation experience was not to his satisfactionWe have further researched Mrs [redacted] complaint and after giving the matter our full consideration we have issued a refund of $to the original form of paymentRefunds like this generally take 3-business days to post; depending on how quickly the credit card company processes refundsWe also issued an Expedia Travel Coupon valued at $for the inconvenience We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
May 3, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a hotel reservation We understand Mr [redacted] is requesting a refund On May 3, 2016, we contacted Mr [redacted] to acknowledge receipt of the Revdex.com complaint Our records reflect on February 2, 2016, the customer self-booked a pay later hotel reservation, using Expedia.com The hotel stay was at the Millennium Taiba Hotel Madinah, chedate February 23, 2016, check-out date February 26, The customer is stating they submitted a Best Price Guarantee claim; however has not received the refund for the difference Upon further researching this matter, we can confirm on February 2, 2016, the customer submitted a Best Price Guarantee claim to Expedia with an attachment On that same day, our agent replied to the customer, advising we will contact him within hours On February 7, 2016, Expedia replied to the customer, advising, his attachment does not qualify for the Best Price Guarantee The claim must have hotel detailed information, including dates and number of guest On that same day, the customer replied, advising they have additional attachments, reflecting the detailed information The customer’s email did have the attachments On February 10, 2016, Expedia replied to the customer, advising, the Best Price Guarantee claim that was submitted does qualify for the Best Price Guarantee The customer was advised; they will receive a refund in the amount of $ and will be processed within days after the trip is completed Our agent also, advised the customer to send a copy of the hotel receipt showing what the hotel charged the customer Our agent advised the customer, they also qualify for the $coupon, and it will be added to his account within weeks after the trip is completed Expedia can confirm the customer emailed and contacted us several times, regarding his refund and coupon In reviewing Mr [redacted] account the customer was refunded for the Best Price Guarantee on April 18, in the amount of $ The coupon of $was added to the customer’s account, and it is still active On May 3, 2016, Expedia contacted the customer to advise him of the refund and coupon The customer advised that he did receive the refund and coupon and considers the Revdex.com complaint as closed We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Delia K [redacted] Tier Customer Service
April 30, Better BusinessBureauAlaska, Oregon &Western Washington Complaint Department Re: Expedia Case #: O-*** Dear Better BusinessBureau, Thank you for takingthe time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to addressthe comments and concerns which have been brought to our attention Expedia, Incis disheartened the customerfelt their concerns were not resolved adequately by our company prior toseeking further actions from youExpedia, Incisresponding to the consumer complaint from [redacted] (Revdex.com case number [redacted] )regarding a package reservation for flight, hotel, and car rentalWeunderstand Mr [redacted] is stating the hotel portion of his itinerary wascancelled in error and he had no room reservation when he arrived for hisvacationOn April 28, 29, and 30, we contacted Customer to acknowledgereceipt of their Revdex.com complaint and request additional informationOur records indicate On3/16/the customer booked a package trip from Los Angeles to Hawaii flying [redacted] on April 14, with a car rental from [redacted] and ahotel stay at the [redacted] Honolulu, Hawaii, arriving onApril 14, checking out and returning to Los Angeles, CA on 4/20/ Itinerary [redacted] On 3/18/thecustomer contacted an Expedia agent to inquire about cancelling the entiretravel package due to a family issue The customer’s itinerary was non-refundable;however through the process of checking each portion of the itinerary, itappears the hotel was inadvertently cancelled in error We spoke with theguest reservations and accounting departments at the [redacted] and their records show the guest was moved to another of their properties thefirst night of his reservation and they then re-instated his reservation andprovided him with a room at the reserved property for the rest of hisstay They have indicated they havebilled Expedia for his entire stay and do not show charging the customer anyout of pocket charges for his accommodationsThere may have been incidental charges and/or resort fees that are notcharged to the customer when booking though Expedia, that he would have paid atcheck out Those are the customer’sresponsibility during any stay However, if thecustomer feels this information is incorrect, we will need for him to provide receiptsshowing that he had out of pocket costs for his basic room fees If he will provide those, Expedia will verifythem and provide a refund for anything he was charged due to the roomcancellation error, in excess of what the original room price of $$1128.90,which was part of his total itinerary cost of $3, In addition to any refund that may be offeredto the customer, pending provision of receipts, we have added an Expedia TravelCoupon in the amount of $to his Expedia account under his email address [redacted] @gmail.com Expedia Travel Coupons can be redeemed towardthe future purchase of an Expedia Special Rate Hotel either as a standalonereservation or in a Vacation PackageThe coupon is valid for one year from thedate of issue and is immediately accessible within your accountWe hope youwill allow us the opportunity to improve upon your experience in the futureExpedia truly regretsthe service Mr [redacted] received was less than satisfactory, while trying tocontact Expedia for assistance with this matter Comments such as his areread by numerous people within Expedia and help shape our policies andpractices It is never Expedia's intent to inconvenience our clients andit is disheartening when our clients feel we have not met the standards towhich we hold our organization and employees, as we attempt to provide the mostefficient, quality customer service available We would like to assureyou that your business is important to usWe thank you forallowing us the opportunity to address the issues that were brought to ourattention If you have any furtherquestions or concerns regarding this matter, please feel free to contact us Sincerely, [redacted] ***Tier CustomerService
October 14, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you The information provided in the complaint that we received from your office was not sufficient to allow us to locate an account or an itinerary associated with Mr***’s complaintAt this time we are requesting Mr [redacted] please provide an itinerary number for his booking and the email address associated with his Expedia accountThis information will enable us to appropriately address the situation and upon receipt, Expedia will be able to assist further We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a package reservation We understand Ms [redacted] is requesting a refund Upon further research, we are unable to locate an Expedia account related to [redacted] complaintWe respectfully request that Ms [redacted] provide us with an email address used to book the reservation and the itinerary numberThe requested information will enable us to appropriately address Ms [redacted] concerns If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Delia K [redacted] Tier Customer Service
December 16, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a hotel We understand Ms [redacted] is seeking a refund for a price difference for a recent hotel booked through Expedia We researched this matter further and our records show a hotel reservation for Wingate By Wydnham was booked on our mobile site by Ms [redacted] or an authorized user to their Expedia accountPlease be advised prices and availability are subject to change, and rates are not guaranteed until the booking is completed and payment is received Under circumstances we do not honor price differences, however taking into account your experience and that Ms [redacted] is a frequent user of Expedia, as a one-time courtesy we have honored your refund in the amount of $to card ending ***, you should expect to receive your refund within business days from today’s date We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Kiki R [redacted] Corporate Customer Service
May 24, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Our records reflect that on April 29, 2016, Mr [redacted] booked roundtrip flights from New York, New York to Seattle, WashingtonThe travel date for both outbound and inbound was May 13, We have confirmed the reservation was purchased by the customer or an authorized user on the account, on Expedia’s website, without the assistance of an Expedia representative On May 5, 2016, Mr [redacted] contacted our office to address this errorHe explained that his flight was to depart the following day, but his reservation was for May 13th onlyAfter reviewing the terms of the ticket, we informed Mr [redacted] that the tickets were non-refundable and non-changeable per airline policyMr [redacted] insisted that Expedia resolve the issue but, Expedia made no errors on the itinerary that would allow us to issue a refund We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
May 26, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding car rental additional charges The customer did not provide an itinerary number in association with a car rental, and a search of his email returns several hotel reservations, but none related to cars Many items can increase the estimate of an auto itinerary, such as taxes and local fees, gas charges, insurance, and other factors The rental company should be informing the customer about each item when they arrive at the rental counter, and getting customer approval on a contract before moving forward with the rental Without an actual itinerary to review, it is impossible to speak to specific charges However, if the customer would like to provide an itinerary number, we can contact the rental car company and ask for a breakdown of exactly what the extras were the customer was charged for and, if inappropriate, request a review for possible partial refund Expedia acts only as a third party intermediary for car rental companies Fees for service are collected by the merchant, and we do not have access to the exact additional service fees, outside of the base rental charge, at the time the customer is booking If a customer feels the rental company is charging them incorrectly, we encourage the customer to contact Expedia from the vendor’s location and allow us to advocate on their behalf at that time We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: until I get the refund back then I can accept their respond, due to their poor communication and or customer service, I cannot guarantee their words in other words I can't trust them anymoreSo till then, I will wait till I see the refund back to my account.Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: this is an unsatisfactory repsonseExpedia has refused to work with me to get anything resolved; instead, they point me in the direction of another party and I'm forced to jump through hoops Sincerely, [redacted]
August 11, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservation As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this case Sincerely, Tier Customer Service
Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for your responseWe have reviewed the documentation/new information provided to further address [redacted] ***’s concerns On July 25, 2016, Expedia contacted United Airlines; they advised the correct ticket number for [redacted] is [redacted] The other ticket number [redacted] is not valid and the customer was not charged United Airlines advised, to make sure the customer prints out the correct ticket number ending *** We thank you for allowing us to address this matter furtherIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Delia K [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because:This is a highly unsatisfactory response, evidencing Expedia's practice of deflecting rightful claims by designThe facts are:Expedia and/ or the hotel sold us a vacation based on advertisingExpedia and / or the hotel divert the wrongdoing to each otherBy way of which Expedia leaves customers without any recourseIn addition, Expedia deflects rightful customer claims with a practically not accessible "service line"This effectively makes any Expedia sale final without mentioning this important condition in their T&CsIronically, offering us "compensation" of one night in the same hotel that never was what was advertised, a hotel that was the very cause of complaint, and a hotel we never would want to stay at again.Please advise on next steps to enforce our rights and most importantly protect other customers from this unethical business practice.Sincerely, [redacted] ***
May 27, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you The information provided in the complaint that we received from your office was not sufficient to allow us to locate an account or an itinerary associated with Ms [redacted] ’s complaint At this time we are requesting Ms [redacted] please provide an itinerary number for his booking and the email address associated with his Expedia accountThis information will enable us to appropriately address the situation and upon receipt, Expedia will be able to assist further We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
July 10, 2015Revdex.comAlaska, Oregon & Western WashingtonComplaint DepartmentRe: Expedia Case [redacted] *** Dear Revdex.com: Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt her concerns were not resolved adequately by our company prior to seeking further actions from youExpedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a vacation packageWe understand the customer is requesting a refund for the additional resort fees charged by the hotel On July 8, 2015, we attempted to contact the customer to acknowledge receipt of her Revdex.com complaint but were unable to reach herOur records indicate on June 5, 2015, the customer or an authorized user in the account self-booked a vacation package on Expedia.com for two adults traveling one-way from [redacted] , **, with US Airways, to [redacted] , **, with a connection in [redacted] , **, on June 19, Hotel reservations were with The ***- [redacted] checking in on June 19, 2015, and checking out on June 22, We can confirm on June 25, 2015, we received an email from the customer stating the hotel charged an additional $for the resort fee ($per night) that was not previously advertised A response was sent to the customer advising her to contact the hotel direct to discuss the charge furtherOn July 8, 2015, we were able to speak with a hotel representative at The ***- [redacted] who confirmed the resort fee was not updated at the time the customer booked her reservation As a result, the hotel is processing a refund in the amount of $to the original form of payment that was used to charge this fee The time that it takes the refund to process depends on how quickly the credit card company processes these requests We apologize for any misunderstanding that may have occurred as a result of the resort feesWe thank you for allowing us to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact usSincerely,Millicent F.Tier Customer Service
Complaint: [redacted] I am rejecting this response because:Hi, sorry for the delayThe complaint has absolutely not been resolved and the company will never call me back or respondPlease help me, this is been a nightmare and I can't even use my account through Expedia still.Sincerely, [redacted]
January 30, Revdex.com Expedia– DuPont, WA Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought, to our attentionExpedia is disheartened the customer felt their concerns, were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a refund Our records indicate that on April 29, 2016, Mr [redacted] or an authorized user of his account purchased two non-refundable, round-trip tickets online via Expedia.com, departing on July 2, 2016, from Los Angeles, California, travelling to Cancun, Mexico, and returning on July 6, 2016, via Dynamic Airways itinerary [redacted] We understand from Mr [redacted] complaint that Expedia cancelled his reservation and promised a full refundMr [redacted] claims that he has not received his refund as of yet and is now requesting said refund Upon receipt of Ms [redacted] complaint, we investigated the issues which were brought to our attentionWe can confirm that on July 1, 2016, Mr [redacted] contacted Expedia’s customer service to get assistance with his reservation because his flights were changed twice by Dynamic Airways and he wanted to cancel his reservation and receive a full refundAt that time, our representative contacted Dynamic Airways to see if they would allow a full refundOur representative was advised that Mr [redacted] return flight was cancelled due to Dynamic Airways no longer flying to Cancun, Mexico and that Mr [redacted] will receive a full refund After further researching this matter, we are pleased to confirm that Dynamic Airways processed a refund in the amount of $for both cancelled tickets on January 25, 2017, back to the original form of payment ending in ***The time it takes Mr [redacted] to receive said funds will depend on his credit card company or banking institutionWe ask that Mr [redacted] , please allow at least two billing cycles Based on the above, Expedia is unable to honor Mr [redacted] refund request, as Dynamic Airways has refunded him in fullAgain, we thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, LaToya J [redacted] Corporate Customer Service
Complaint: [redacted] I am rejecting this response because:Although my funds did go to aeromexico and Expedia was a third party, It was cause of an Expedia's representative that we were falsely directed on Janurary 14th to buy specifically the 9am flight single flight with Aeromexico instead of a cheaper round trip ticket that was necessary so we had a flight homeExpedia claims to not have the phone call recorded or existence of any evidence that this phone call occuredI told an Expedia representative on Feburary 6th that I will ask my cousin for phone records that the call did occurIf after I provide this information Expedia still cannot find the call recording , I still believe I should be compensated as well as my cousins because It is more neglience on their part as they are suppose to have all calls recorded for customer satistfactionAt this time I asking for more time to get the phone records as the Jan 14th call was placed on my cousins phone and She is traveling at the momentShe will be back March 1st Sincerely, [redacted]
Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservations As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Tier Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
July 1, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Our records reflect that on June 16, 2015, Mrs [redacted] booked a one-night stay at the [redacted] from June 16, through June 17, 2015.We understand from Mrs [redacted] complaint that she is requesting a refund for the hotel and a for a cab ride that her husband had taken Mrs [redacted] says when she booked the reservation for her husband; the booking representative advised her that the property had shuttle service to and from the airportShe says that Mr [redacted] was not happy with the [redacted] and checked out early as a result We regret to hear that Mr [redacted] vacation experience was not to his satisfactionWe have further researched Mrs [redacted] complaint and after giving the matter our full consideration we have issued a refund of $to the original form of paymentRefunds like this generally take 3-business days to post; depending on how quickly the credit card company processes refundsWe also issued an Expedia Travel Coupon valued at $for the inconvenience We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
May 3, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a hotel reservation We understand Mr [redacted] is requesting a refund On May 3, 2016, we contacted Mr [redacted] to acknowledge receipt of the Revdex.com complaint Our records reflect on February 2, 2016, the customer self-booked a pay later hotel reservation, using Expedia.com The hotel stay was at the Millennium Taiba Hotel Madinah, chedate February 23, 2016, check-out date February 26, The customer is stating they submitted a Best Price Guarantee claim; however has not received the refund for the difference Upon further researching this matter, we can confirm on February 2, 2016, the customer submitted a Best Price Guarantee claim to Expedia with an attachment On that same day, our agent replied to the customer, advising we will contact him within hours On February 7, 2016, Expedia replied to the customer, advising, his attachment does not qualify for the Best Price Guarantee The claim must have hotel detailed information, including dates and number of guest On that same day, the customer replied, advising they have additional attachments, reflecting the detailed information The customer’s email did have the attachments On February 10, 2016, Expedia replied to the customer, advising, the Best Price Guarantee claim that was submitted does qualify for the Best Price Guarantee The customer was advised; they will receive a refund in the amount of $ and will be processed within days after the trip is completed Our agent also, advised the customer to send a copy of the hotel receipt showing what the hotel charged the customer Our agent advised the customer, they also qualify for the $coupon, and it will be added to his account within weeks after the trip is completed Expedia can confirm the customer emailed and contacted us several times, regarding his refund and coupon In reviewing Mr [redacted] account the customer was refunded for the Best Price Guarantee on April 18, in the amount of $ The coupon of $was added to the customer’s account, and it is still active On May 3, 2016, Expedia contacted the customer to advise him of the refund and coupon The customer advised that he did receive the refund and coupon and considers the Revdex.com complaint as closed We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Delia K [redacted] Tier Customer Service
April 30, Better BusinessBureauAlaska, Oregon &Western Washington Complaint Department Re: Expedia Case #: O-*** Dear Better BusinessBureau, Thank you for takingthe time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to addressthe comments and concerns which have been brought to our attention Expedia, Incis disheartened the customerfelt their concerns were not resolved adequately by our company prior toseeking further actions from youExpedia, Incisresponding to the consumer complaint from [redacted] (Revdex.com case number [redacted] )regarding a package reservation for flight, hotel, and car rentalWeunderstand Mr [redacted] is stating the hotel portion of his itinerary wascancelled in error and he had no room reservation when he arrived for hisvacationOn April 28, 29, and 30, we contacted Customer to acknowledgereceipt of their Revdex.com complaint and request additional informationOur records indicate On3/16/the customer booked a package trip from Los Angeles to Hawaii flying [redacted] on April 14, with a car rental from [redacted] and ahotel stay at the [redacted] Honolulu, Hawaii, arriving onApril 14, checking out and returning to Los Angeles, CA on 4/20/ Itinerary [redacted] On 3/18/thecustomer contacted an Expedia agent to inquire about cancelling the entiretravel package due to a family issue The customer’s itinerary was non-refundable;however through the process of checking each portion of the itinerary, itappears the hotel was inadvertently cancelled in error We spoke with theguest reservations and accounting departments at the [redacted] and their records show the guest was moved to another of their properties thefirst night of his reservation and they then re-instated his reservation andprovided him with a room at the reserved property for the rest of hisstay They have indicated they havebilled Expedia for his entire stay and do not show charging the customer anyout of pocket charges for his accommodationsThere may have been incidental charges and/or resort fees that are notcharged to the customer when booking though Expedia, that he would have paid atcheck out Those are the customer’sresponsibility during any stay However, if thecustomer feels this information is incorrect, we will need for him to provide receiptsshowing that he had out of pocket costs for his basic room fees If he will provide those, Expedia will verifythem and provide a refund for anything he was charged due to the roomcancellation error, in excess of what the original room price of $$1128.90,which was part of his total itinerary cost of $3, In addition to any refund that may be offeredto the customer, pending provision of receipts, we have added an Expedia TravelCoupon in the amount of $to his Expedia account under his email address [redacted] @gmail.com Expedia Travel Coupons can be redeemed towardthe future purchase of an Expedia Special Rate Hotel either as a standalonereservation or in a Vacation PackageThe coupon is valid for one year from thedate of issue and is immediately accessible within your accountWe hope youwill allow us the opportunity to improve upon your experience in the futureExpedia truly regretsthe service Mr [redacted] received was less than satisfactory, while trying tocontact Expedia for assistance with this matter Comments such as his areread by numerous people within Expedia and help shape our policies andpractices It is never Expedia's intent to inconvenience our clients andit is disheartening when our clients feel we have not met the standards towhich we hold our organization and employees, as we attempt to provide the mostefficient, quality customer service available We would like to assureyou that your business is important to usWe thank you forallowing us the opportunity to address the issues that were brought to ourattention If you have any furtherquestions or concerns regarding this matter, please feel free to contact us Sincerely, [redacted] ***Tier CustomerService
October 14, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you The information provided in the complaint that we received from your office was not sufficient to allow us to locate an account or an itinerary associated with Mr***’s complaintAt this time we are requesting Mr [redacted] please provide an itinerary number for his booking and the email address associated with his Expedia accountThis information will enable us to appropriately address the situation and upon receipt, Expedia will be able to assist further We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a package reservation We understand Ms [redacted] is requesting a refund Upon further research, we are unable to locate an Expedia account related to [redacted] complaintWe respectfully request that Ms [redacted] provide us with an email address used to book the reservation and the itinerary numberThe requested information will enable us to appropriately address Ms [redacted] concerns If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Delia K [redacted] Tier Customer Service
December 16, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a hotel We understand Ms [redacted] is seeking a refund for a price difference for a recent hotel booked through Expedia We researched this matter further and our records show a hotel reservation for Wingate By Wydnham was booked on our mobile site by Ms [redacted] or an authorized user to their Expedia accountPlease be advised prices and availability are subject to change, and rates are not guaranteed until the booking is completed and payment is received Under circumstances we do not honor price differences, however taking into account your experience and that Ms [redacted] is a frequent user of Expedia, as a one-time courtesy we have honored your refund in the amount of $to card ending ***, you should expect to receive your refund within business days from today’s date We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Kiki R [redacted] Corporate Customer Service
May 24, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Our records reflect that on April 29, 2016, Mr [redacted] booked roundtrip flights from New York, New York to Seattle, WashingtonThe travel date for both outbound and inbound was May 13, We have confirmed the reservation was purchased by the customer or an authorized user on the account, on Expedia’s website, without the assistance of an Expedia representative On May 5, 2016, Mr [redacted] contacted our office to address this errorHe explained that his flight was to depart the following day, but his reservation was for May 13th onlyAfter reviewing the terms of the ticket, we informed Mr [redacted] that the tickets were non-refundable and non-changeable per airline policyMr [redacted] insisted that Expedia resolve the issue but, Expedia made no errors on the itinerary that would allow us to issue a refund We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service