Complaint: [redacted] I am rejecting this response because: I’ve made another phone call to Expedia.comThey also received my letterDuring the phone conversation I was asked about the earlier conversation with Expedia which was the subject of my complain with Revdex.comThis time I was also connected to another person which tried to sell me a vacation like I just saw it in onlineThe person sold me the airfare separately and before talking about the hotelAs a result the overall price would have been higher than I paid for the canceled trip despite the same trip being cheaper at the time of my bookingI told her, to please cancel the just made airfare purchase and hung upLater she called me and told me, that Expedia would cancel all the outstanding credit card charges including the just made airfare purchaseSince I’m not trusting them anymore, I’ll also call my credit card company to cancel the just made airfare purchase Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: They needed more information which is enclosed in attachments. I was stuck for 3 days away from home with a disable relative with no funds because they didn't cancel the reservation with the establishment and it locked up my bank account temporarily. They said it was my problem and to contact my bank...on Labor Day weekend. They wouldn't help at all with my position they put me in... Sincerely, [redacted] ***
August 12, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservation We understand Mr [redacted] is requesting a refund On August 4, 2016, we received receipt of the Revdex.com complaint Our records reflect on May 1, 2016, the customer self-booked a flight reservation for [redacted] and [redacted] Travel is on American Airlines, departing November 25, 2016, from Fresno, California to Phoenix, Arizona; returning on November 27, 2016, from Phoenix, Arizona to Fresno, CaliforniaThe customer is stating when they booked the flight reservation; the Expedia site advised them the tickets would be refundableThe customer is stating they contacted Expedia to cancel the reservation; however the tickets are nonrefundable Upon further researching this matter, we can confirm on August 4, 2016, the customer contacted Expedia, wanting to cancel the flight reservation and receive the refundExpedia advised the customer the tickets are nonrefundable; however the customer would have an airline credit with America AirlinesThe customer would be responsible for the change fees of $ per person; plus any fare difference In reviewing the customer’s account, Expedia can confirm that the tickets are nonrefundableThe customer was sent the itinerary confirmation on May 1, 2016, which does advise the customer the tickets are nonrefundable Expedia can confirm the tickets are active for travel for November 25, If the customer does not cancel the tickets before the departure date, American Airlines will consider the tickets as a lost value If the customer needs to cancel the tickets they can contact Expedia at 1-800-397-The airline credit with American Airlines is valid for year from the issue date of May 1, No name changes are allowed Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providers As a result, we strongly recommend to our customers, who choose to book travel on their own, to carefully review the details of the trip as well as the fare rules or cancellation policies Expedia makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasingShould they encounter any discrepancies or have additional questions, we ask that they call us prior to finalizing the reservation This gives Expedia the opportunity to provide an appropriate resolutionThere is also a box on our site that clearly displays the 24-hour cancellation relates to flights only We hope the customer understands, Expedia cannot honor the request for the refund We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Delia K [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: I don't agree with Expedia's explanation the first point that I disagree with is that flight was cancelled Aero Mexico told us, when checking in, that our reservations had been cancelled and we should contact Expedia with any problems Nothing was said about the flight being cancelled After buying the one way tickets from Mexico City to Portland, Oregon at 8:am, we watched our original flight on the departure board That flight left as scheduled Now, I didn't see that flight leave but the departure board stated that it did We left Mexico City at 11:am on Delta flight #as scheduled Somebody is not telling the truth and I ended up paying for the mistake I was refunded the amount reported by Expedia but I don't believe that it was fair compensation Sincerely [redacted]
October 20, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a packageWe understand [redacted] is seeking a refund for a hotel and flight package using the vacation waiver insuranceWe researched this matter further our records show Expedia was contacted by the customer regarding a refund for the hotel and flight credit on October 4, 2017by phoneThe customer was advised we never received any notification the package was cancelled prior to travel, and cancellations cannot be done via email as there is no way to pass security verification; which is required prior to any changes or modifications to reservation using ExpediaAs a result all penalties would apply to the reservation as travel was July 27-30, In addition, at the time of booking, you agreed to our Terms of Use, which expressly provide as follows for the hotel: The room type and rate selected are non-refundableShould you change or cancel this reservation for any reason, your payment will not be refundedIn reference to the flights we contacted American Airlines they indicated the customer would have to pay a penalty of $per ticket to have the tickets reinstated, since the customer was marked as a no-show, in order to use the value of the ticket $per ticket for future travel with American Airlines with a $change fee per ticketThe customer has days from travel (January 23, 2018) to contact Expedia to pay this fee or this offer will no longer be validPlease note that Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies, and airlines, and is subject to the rules and restrictions of those providersWe hope you understand that we must adhere to the rules and regulations of the air carrier, including their cancellation and refund policiesThe vacation waiver insurance that was purchased was only validated for pre travel cancellations; regrettably it can no longer be redeemed for cancellations as travel has since passedWhile we understand [redacted] **’s concerns we cannot honor a refund in this matterWe thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Kiki R [redacted] Corporate Customer Service
Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservations As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Tier Customer Service
January 21, 2015 RevDex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear RevDex.com, Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the BBB... allowing us to address the comments and concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia, Inc. is responding to the consumer complaint from [redacted] (BBB case number [redacted] ) regarding a hotel reservation. We understand the customer is requesting a refund for their hotel reservation. On January 21, 2016 we contacted the customer to acknowledge receipt of their BBB complaint. Our records indicate on December 25, 2 2016, the customer self-booked a hotel reservation, itinerary number [redacted] , at Steinhatchee River Inn in Steinhatchee, Florida, for check-in on January 1, 2016, and check-out on January 2, 2017. We can confirm the customer submitted a Best Price Guarantee on December 25, 2015. Our records show that this matter was resolved January 19, 2016, with a refund of $11.85 processed back to the customer’s account. Additionally, the Best Price Guarantee $50 coupon was deposited within the customer’s account and is valid for one year from the date of issuance on any Expedia Special Rate hotel or a package that includes a hotel. If the customer’s issue has still not been resolved, please feel free to contact our Customer Support Representatives who are available to assist you 24 hours a day, seven days a week. We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Britt M [redacted] Tier 3 Customer Service
September 16, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a package reservation We understand the customer is requesting a refund for their package reservationOn September 16, 2015, we contacted the customer to acknowledge receipt of their Revdex.com complaint Our records indicate on July 3, 2015, the customer self-booked a package reservation via Expedia’s website, itinerary number [redacted] Flights were with [redacted] departing Saginaw, Michigan to Gainesville, Florida on July 31, 2015, and returning on August 3, The hotel reservation was for [redacted] Gainesville in Gainesville, Florida, checkion July 31, and checking-out on August 3, Our records show that this matter was resolvedOn July 27, 2015, a refund of $for the hotel component of the package was processed to the customer’s original form of paymentOn September 16, 2015, we contacted [redacted] on the customer’s behalf and can confirm [redacted] processed full refunds of the tickets on July 31, 2015, to the customer’s original form of payment We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Britt M [redacted] Tier Customer Service
January 13, Revdex.com Alaska, Oregon, & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a hotel reservation We understand Ms [redacted] is complaining regarding bait and switchOn January 6, 2017, we received receipt of the Revdex.com complaint Our records reflect on January 5, 2017, an agent assisted the customer book a hotel reservation at the La Playa Carmel with two room’s chedate January 24, 2017, check-out January 28, 2017, via itinerary number [redacted] The customer is stating Expedia did not provide the correct room type for each reservation Upon further researching this matter, on January 5, 2017, the customer self-canceled the reservationsExpedia refunded the customer in the amount of $2,back on to the original form of paymentThe time it takes for a refund such as this to appear onto the customer’s account depends upon the time it takes their credit card company or bank to process the refund, generally 3-business days Expedia was able to review the call recording for January 5, The customer did request an Ocean View for each room; however Expedia booked a Standard room for each room Expedia strives to provide the highest level of customer serviceExpedia regret that your recent experience did not live up to that expectation Expedia will ensure that the representative you spoke with will be coached appropriately We have provided your comments to our management team in an effort to improve overall customer experience, processes, and additional agent training We thank you for allowing us the opportunity to address the issues that were brought to our attention Sincerely, Delia K [redacted] Corporate Customer Service
Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservations As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Tier Customer Service
May 24, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Ms [redacted] (Revdex.com case number [redacted] ) regarding a flight reservationAs Expedia does not administer nor outline the coverage of the insurance policy, we cannot dictate the definitions of a covered serviceAt the time of Ms [redacted] booking, the Terms and Conditions regarding the insurance policy and a detailed description of the plan coverage is clearly stated and she may also access the coverage on her Expedia itineraryAt this time, we are requesting the customer submit her insurance claim number so we may contact the insurance provider on her behalfThe customer may submit the information through the complaint submission on the Revdex.com websiteThis information will enable us to appropriately address the situation and upon receipt, Expedia will be able to assist Ms [redacted] furtherAgain, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S [redacted] Tier Customer Service
Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight We understand [redacted] is requesting a refund Upon further research, we are unable to locate an Expedia account related to [redacted] complaintWe respectfully request that [redacted] provide us with an email address used to book the reservation and the itinerary numberThe requested information will enable us to appropriately address [redacted] concerns If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Delia K [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: Once again expedia is not addressing the issues at hand with expedia and the promises made by the reps to refund the hotel and the abilty to move me when I was in Dr I was completely ignored by expedia reps wearing expedia shirts I was reassured by expedia prior to my stay that they will stand by the booking and help So what does expedia do just let me book and that it I could do that myself I overpaid and here is the proof including my passport Cancelling one flight has nothing to do with the mistake made on the hotel booking and the extra money I paid and ruined vacation when I was promised to be moved I have bank records , emails , pictures and receipts I'm very upset this is my hardworked money , time and not mention how sick I am dealing with this and the lack of empathy and help Please see receipts attached I've spoken to many reps and I know they try but this has to come from higher up PLEASE PLEASE HELP how can this go on this long Sincerely, [redacted]
Revdex.com April 22, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia.com regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia.com is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a package booking We understand Mr [redacted] is currently requesting a refund of $2,054.85USDThe customer stated on March 17, 2016, he contacted Expedia.com customer service and requested the cancelation of the entire booking Per Mr [redacted] , he was advised by our agent he would receive a confirmation of the hotel cancelation within to hours, in addition to a refund The customer claims, he has contacted Expedia.com several times to follow up on the refund he was promised; however, no resolution has been provided by Expedia.comOn April 04, 2016, we received receipt of the Revdex.com complaint On March 16, 2016, the customer self-booked a refundable package reservation via Expedia.com, itinerary [redacted] and [redacted] with United Airlines and Riu Palace Cabo San Lucas All Inclusive The flight departure was on March 19, 2016, and the return was on March 26, The hotel chewas on March 26, 2016, and the check-out was on March 26, (Package - Flight $407.61USD + hotel $2,054.85USD - Total Amount $2,262.46USD) Our records indicate on March 17, 2016, the customer contacted the Expedia.com customer service department to cancel the entire booking Our agent was able to void the flight portion avoiding charges from the carrier, but as the hotel was inside penalty; the agent advised the customer he was able to process a refund applying the hotel penalty of one night plus taxes As the customer declined the resolution and requested a full refund of the hotel, our agent contacted the hotel to request a waiver for the cancelation penalty The hotel advised, Expedia.com had to request the waiver via e-mail The agent advised customer he would send an e-mail to the vendor requesting a full refund approval, and assured the customer, the booking was canceled The customer accepted the resolution From March 29, 2016, to April 19, 2016, we verified Mr [redacted] contacted Expedia.com customer service to follow up on the case The case was escalated to our corporate office The customer was provided incorrect information by one of our agents, who denied the customer the refund In reviewing the customer’s account, we have confirmed there was a service error on the cancelation of Mr [redacted] ’s hotel booking Per the hotel terms and conditions, which were accepted by the customer at the time of the purchase, cancelations or changes made after 11:PM local hotel time, Wednesday, March 16, were subjected to a hotel fee equal to night(s) plus taxes and fees Expedia has honored Mr [redacted] ’s request and processed a refund of $2,054.85USD, and will also add to customer’s account a $100.00USD travel coupon for a future hotel reservationThe refund will reflect on the customer’s original form of payment within 3-business days Expedia is committed to providing an excellent standard of service to our customers However, there are times when we are unable to reach all of their expectations We apologize that the customer service Mr [redacted] has received did not reflect thisThe feedback that Mr [redacted] has provided to us will be helpful in looking at our customer service and gauging our customer’s satisfaction and perceptions For your assurance, we are forwarding this to the appropriate department to take into consideration in our continuous effort to provide better service to our customers We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Misleide B [redacted] Tier Customer Service
August 28, 2015Revdex.comE.com - Alaska, Oregon & Western Washington Complaint DepartmentDear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservationsAs of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website.Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Tier Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Revdex.com May 03, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia.com regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia.com is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a package booking We understand Ms [redacted] is currently requesting a refund of $246.20USD, as the customer stated she had an unsatisfactory experience while booking her reservations via Expedia.com websitePer the customer she contacted the hotel to confirm the room had a full kitchen, but the customer was advised by the hotel the room type she had reserved did not have a full kitchen as stated on Expedia.com website According to Ms [redacted] ***, she contacted Expedia.com customer service to correct the booking, she asked to speak to a supervisor who made the upgrade and charged the customer the $246.20USD, but the issue is that the customer cannot travel on the dates bookedOn April 14, 2016, we received receipt of the Revdex.com complaint On April 01, 2016, Ms [redacted] contacted Expedia.com customer service via phone to booked a package reservation for [redacted] and [redacted] ***, itinerary [redacted] and PNR [redacted] with JetBlue Airways and Westgate Vacation Villas Resort & SpaDeparture was on April 15, 2016, from New York to OrlandoReturn flight was on April 21, 2016, from Orlando to New YorkThe hotel chewas on April 16, 2016, and check-out was on April 21, (Package - Flight $527.98USD + Hotel $849.28USD = Total amount $1,377.26USD) Our records indicate on April 04, 2016, the customer contacted Expedia.com customer service to complain about the room type reservedThe agent contacted the hotel to reconfirm the room amenities, and verified there was a content error on Expedia.com website, which stated the room reserved had a full kitchen, but the room reserved actually included a basic kitchenOur agent advised the customer they would have to upgrade the original room in order to correct room type, and Expedia.com would refund the difference in rateAs Ms [redacted] accepted the resolution, the agent processed the upgrade correcting the room typeThe customer was charged a total of $246.20USD due the difference in rate, and Expedia processed a refund of the $246.20USD regarding the difference in rate From April 11, to April 20, 2016, we can confirm Ms [redacted] contacted Expedia to exchange the flights and change the hotel datesAs Expedia serves as a third party intermediary for travel providers such as hotels, car rental agencies and airlines and are subject to the rules and restrictions of the vendors Each hotel and airline have their own specific set of policies and procedures as does each reservation purchased JetBlue Airways and Westgate Vacation Villas Resort & Spa were the validating carrier / service providers and merchants of record (the entities that received your funds and the company charging the customer’s credit card); per the vendors policies Expedia.com agents advised the customer in order to change the booking dates, the customer would be responsible to pay any difference regarding the hotel rate, in addition to the airline change fee plus any difference in fare, but the customer did not the resolution provided and insisted she wanted to change her reservation at no cost In reviewing the customer’s account, we have confirmed on April 5, Expedia.com honored the customer request, and processed the refund of $246.20USDThe refund will reflect on the customer’s original form of payment within 3-business days Expedia is committed to providing an excellent standard of service to our customers There are times when we are unable to reach all of their expectations We apologize that the booking experience Ms [redacted] did not reflect thisThe feedback that Ms [redacted] has provided to us will be helpful in looking at our customer service and gauging our customer’s satisfaction and perceptions For your assurance, we are forwarding this to the appropriate department to take into consideration in our continuous effort to provide better service to our customers We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Agent Name Tier Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to mePlease refund the $and I will be sure not to do business with Expedia in the future.Sincerely, [redacted]
June 7, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservation As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service
February 16, Revdex.com Alaska, Oregon, & Western Washington Complaint Department Re: Vacations by Marriott Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Vacations by Marriott regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Vacations by Marriott is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Vacations by Marriott is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a package reservation We understand Ms [redacted] is requesting a breakdown of the chargesOn February 11, 2017, we received receipt of the Revdex.com complaint Our records reflect on February 10, 2017, the customer self-booked a package reservation for [redacted] and [redacted] Travel is on Seaborne Airlines, departing May 20, 2017, from Birmingham, Alabama to Christiansted, Virgin Island with Delta Airlines; and returning on May 26, 2017, from Christiansted, Virgin Island to Birmingham, AlabamaThe package includes a hotel stay at the Renaissance StCroix Carambola Beach Resort & SpaThe package includes the Package Protection Plan, via itinerary number [redacted] The customer is stating they are being charged a higher amount than what was quoted online In reviewing the customer’s account due to the type of fare that the customer purchased we are unable to provide the customer with the breakdown of the charges for each booking The customer can view their billing statement to determine what the airline charged for the flight portion of the reservationThe customer can then divided the number nights for the hotel booked That would provide the customer with the total amount charged with taxes and fees for the hotelThe customer can use the emailed confirmation that was sent on February 10, During the booking and checkout path on our website, it did disclose the base fare along with the taxes and fees for each reservationWe sincerely regret that we are unable to offer a more satisfactory response or resolution to your concernHowever, we know that there are some instances when policies associated with the bookings will not allow for a resolution that is more favorable to our customers We thank you for allowing us the opportunity to address the issues that were brought to our attention Sincerely, Delia K [redacted] Corporate Customer Service
Complaint: [redacted] I am rejecting this response because: I’ve made another phone call to Expedia.comThey also received my letterDuring the phone conversation I was asked about the earlier conversation with Expedia which was the subject of my complain with Revdex.comThis time I was also connected to another person which tried to sell me a vacation like I just saw it in onlineThe person sold me the airfare separately and before talking about the hotelAs a result the overall price would have been higher than I paid for the canceled trip despite the same trip being cheaper at the time of my bookingI told her, to please cancel the just made airfare purchase and hung upLater she called me and told me, that Expedia would cancel all the outstanding credit card charges including the just made airfare purchaseSince I’m not trusting them anymore, I’ll also call my credit card company to cancel the just made airfare purchase Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: They needed more information which is enclosed in attachments. I was stuck for 3 days away from home with a disable relative with no funds because they didn't cancel the reservation with the establishment and it locked up my bank account temporarily. They said it was my problem and to contact my bank...on Labor Day weekend. They wouldn't help at all with my position they put me in... Sincerely, [redacted] ***
August 12, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservation We understand Mr [redacted] is requesting a refund On August 4, 2016, we received receipt of the Revdex.com complaint Our records reflect on May 1, 2016, the customer self-booked a flight reservation for [redacted] and [redacted] Travel is on American Airlines, departing November 25, 2016, from Fresno, California to Phoenix, Arizona; returning on November 27, 2016, from Phoenix, Arizona to Fresno, CaliforniaThe customer is stating when they booked the flight reservation; the Expedia site advised them the tickets would be refundableThe customer is stating they contacted Expedia to cancel the reservation; however the tickets are nonrefundable Upon further researching this matter, we can confirm on August 4, 2016, the customer contacted Expedia, wanting to cancel the flight reservation and receive the refundExpedia advised the customer the tickets are nonrefundable; however the customer would have an airline credit with America AirlinesThe customer would be responsible for the change fees of $ per person; plus any fare difference In reviewing the customer’s account, Expedia can confirm that the tickets are nonrefundableThe customer was sent the itinerary confirmation on May 1, 2016, which does advise the customer the tickets are nonrefundable Expedia can confirm the tickets are active for travel for November 25, If the customer does not cancel the tickets before the departure date, American Airlines will consider the tickets as a lost value If the customer needs to cancel the tickets they can contact Expedia at 1-800-397-The airline credit with American Airlines is valid for year from the issue date of May 1, No name changes are allowed Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providers As a result, we strongly recommend to our customers, who choose to book travel on their own, to carefully review the details of the trip as well as the fare rules or cancellation policies Expedia makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasingShould they encounter any discrepancies or have additional questions, we ask that they call us prior to finalizing the reservation This gives Expedia the opportunity to provide an appropriate resolutionThere is also a box on our site that clearly displays the 24-hour cancellation relates to flights only We hope the customer understands, Expedia cannot honor the request for the refund We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Delia K [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: I don't agree with Expedia's explanation the first point that I disagree with is that flight was cancelled Aero Mexico told us, when checking in, that our reservations had been cancelled and we should contact Expedia with any problems Nothing was said about the flight being cancelled After buying the one way tickets from Mexico City to Portland, Oregon at 8:am, we watched our original flight on the departure board That flight left as scheduled Now, I didn't see that flight leave but the departure board stated that it did We left Mexico City at 11:am on Delta flight #as scheduled Somebody is not telling the truth and I ended up paying for the mistake I was refunded the amount reported by Expedia but I don't believe that it was fair compensation Sincerely [redacted]
October 20, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a packageWe understand [redacted] is seeking a refund for a hotel and flight package using the vacation waiver insuranceWe researched this matter further our records show Expedia was contacted by the customer regarding a refund for the hotel and flight credit on October 4, 2017by phoneThe customer was advised we never received any notification the package was cancelled prior to travel, and cancellations cannot be done via email as there is no way to pass security verification; which is required prior to any changes or modifications to reservation using ExpediaAs a result all penalties would apply to the reservation as travel was July 27-30, In addition, at the time of booking, you agreed to our Terms of Use, which expressly provide as follows for the hotel: The room type and rate selected are non-refundableShould you change or cancel this reservation for any reason, your payment will not be refundedIn reference to the flights we contacted American Airlines they indicated the customer would have to pay a penalty of $per ticket to have the tickets reinstated, since the customer was marked as a no-show, in order to use the value of the ticket $per ticket for future travel with American Airlines with a $change fee per ticketThe customer has days from travel (January 23, 2018) to contact Expedia to pay this fee or this offer will no longer be validPlease note that Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies, and airlines, and is subject to the rules and restrictions of those providersWe hope you understand that we must adhere to the rules and regulations of the air carrier, including their cancellation and refund policiesThe vacation waiver insurance that was purchased was only validated for pre travel cancellations; regrettably it can no longer be redeemed for cancellations as travel has since passedWhile we understand [redacted] **’s concerns we cannot honor a refund in this matterWe thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Kiki R [redacted] Corporate Customer Service
Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservations As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Tier Customer Service
January 21, 2015 RevDex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear RevDex.com, Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the BBB... allowing us to address the comments and concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia, Inc. is responding to the consumer complaint from [redacted] (BBB case number [redacted] ) regarding a hotel reservation. We understand the customer is requesting a refund for their hotel reservation. On January 21, 2016 we contacted the customer to acknowledge receipt of their BBB complaint. Our records indicate on December 25, 2 2016, the customer self-booked a hotel reservation, itinerary number [redacted] , at Steinhatchee River Inn in Steinhatchee, Florida, for check-in on January 1, 2016, and check-out on January 2, 2017. We can confirm the customer submitted a Best Price Guarantee on December 25, 2015. Our records show that this matter was resolved January 19, 2016, with a refund of $11.85 processed back to the customer’s account. Additionally, the Best Price Guarantee $50 coupon was deposited within the customer’s account and is valid for one year from the date of issuance on any Expedia Special Rate hotel or a package that includes a hotel. If the customer’s issue has still not been resolved, please feel free to contact our Customer Support Representatives who are available to assist you 24 hours a day, seven days a week. We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Britt M [redacted] Tier 3 Customer Service
September 16, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a package reservation We understand the customer is requesting a refund for their package reservationOn September 16, 2015, we contacted the customer to acknowledge receipt of their Revdex.com complaint Our records indicate on July 3, 2015, the customer self-booked a package reservation via Expedia’s website, itinerary number [redacted] Flights were with [redacted] departing Saginaw, Michigan to Gainesville, Florida on July 31, 2015, and returning on August 3, The hotel reservation was for [redacted] Gainesville in Gainesville, Florida, checkion July 31, and checking-out on August 3, Our records show that this matter was resolvedOn July 27, 2015, a refund of $for the hotel component of the package was processed to the customer’s original form of paymentOn September 16, 2015, we contacted [redacted] on the customer’s behalf and can confirm [redacted] processed full refunds of the tickets on July 31, 2015, to the customer’s original form of payment We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Britt M [redacted] Tier Customer Service
January 13, Revdex.com Alaska, Oregon, & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a hotel reservation We understand Ms [redacted] is complaining regarding bait and switchOn January 6, 2017, we received receipt of the Revdex.com complaint Our records reflect on January 5, 2017, an agent assisted the customer book a hotel reservation at the La Playa Carmel with two room’s chedate January 24, 2017, check-out January 28, 2017, via itinerary number [redacted] The customer is stating Expedia did not provide the correct room type for each reservation Upon further researching this matter, on January 5, 2017, the customer self-canceled the reservationsExpedia refunded the customer in the amount of $2,back on to the original form of paymentThe time it takes for a refund such as this to appear onto the customer’s account depends upon the time it takes their credit card company or bank to process the refund, generally 3-business days Expedia was able to review the call recording for January 5, The customer did request an Ocean View for each room; however Expedia booked a Standard room for each room Expedia strives to provide the highest level of customer serviceExpedia regret that your recent experience did not live up to that expectation Expedia will ensure that the representative you spoke with will be coached appropriately We have provided your comments to our management team in an effort to improve overall customer experience, processes, and additional agent training We thank you for allowing us the opportunity to address the issues that were brought to our attention Sincerely, Delia K [redacted] Corporate Customer Service
Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservations As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Tier Customer Service
May 24, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Ms [redacted] (Revdex.com case number [redacted] ) regarding a flight reservationAs Expedia does not administer nor outline the coverage of the insurance policy, we cannot dictate the definitions of a covered serviceAt the time of Ms [redacted] booking, the Terms and Conditions regarding the insurance policy and a detailed description of the plan coverage is clearly stated and she may also access the coverage on her Expedia itineraryAt this time, we are requesting the customer submit her insurance claim number so we may contact the insurance provider on her behalfThe customer may submit the information through the complaint submission on the Revdex.com websiteThis information will enable us to appropriately address the situation and upon receipt, Expedia will be able to assist Ms [redacted] furtherAgain, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S [redacted] Tier Customer Service
Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight We understand [redacted] is requesting a refund Upon further research, we are unable to locate an Expedia account related to [redacted] complaintWe respectfully request that [redacted] provide us with an email address used to book the reservation and the itinerary numberThe requested information will enable us to appropriately address [redacted] concerns If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Delia K [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: Once again expedia is not addressing the issues at hand with expedia and the promises made by the reps to refund the hotel and the abilty to move me when I was in Dr I was completely ignored by expedia reps wearing expedia shirts I was reassured by expedia prior to my stay that they will stand by the booking and help So what does expedia do just let me book and that it I could do that myself I overpaid and here is the proof including my passport Cancelling one flight has nothing to do with the mistake made on the hotel booking and the extra money I paid and ruined vacation when I was promised to be moved I have bank records , emails , pictures and receipts I'm very upset this is my hardworked money , time and not mention how sick I am dealing with this and the lack of empathy and help Please see receipts attached I've spoken to many reps and I know they try but this has to come from higher up PLEASE PLEASE HELP how can this go on this long Sincerely, [redacted]
Revdex.com April 22, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia.com regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia.com is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a package booking We understand Mr [redacted] is currently requesting a refund of $2,054.85USDThe customer stated on March 17, 2016, he contacted Expedia.com customer service and requested the cancelation of the entire booking Per Mr [redacted] , he was advised by our agent he would receive a confirmation of the hotel cancelation within to hours, in addition to a refund The customer claims, he has contacted Expedia.com several times to follow up on the refund he was promised; however, no resolution has been provided by Expedia.comOn April 04, 2016, we received receipt of the Revdex.com complaint On March 16, 2016, the customer self-booked a refundable package reservation via Expedia.com, itinerary [redacted] and [redacted] with United Airlines and Riu Palace Cabo San Lucas All Inclusive The flight departure was on March 19, 2016, and the return was on March 26, The hotel chewas on March 26, 2016, and the check-out was on March 26, (Package - Flight $407.61USD + hotel $2,054.85USD - Total Amount $2,262.46USD) Our records indicate on March 17, 2016, the customer contacted the Expedia.com customer service department to cancel the entire booking Our agent was able to void the flight portion avoiding charges from the carrier, but as the hotel was inside penalty; the agent advised the customer he was able to process a refund applying the hotel penalty of one night plus taxes As the customer declined the resolution and requested a full refund of the hotel, our agent contacted the hotel to request a waiver for the cancelation penalty The hotel advised, Expedia.com had to request the waiver via e-mail The agent advised customer he would send an e-mail to the vendor requesting a full refund approval, and assured the customer, the booking was canceled The customer accepted the resolution From March 29, 2016, to April 19, 2016, we verified Mr [redacted] contacted Expedia.com customer service to follow up on the case The case was escalated to our corporate office The customer was provided incorrect information by one of our agents, who denied the customer the refund In reviewing the customer’s account, we have confirmed there was a service error on the cancelation of Mr [redacted] ’s hotel booking Per the hotel terms and conditions, which were accepted by the customer at the time of the purchase, cancelations or changes made after 11:PM local hotel time, Wednesday, March 16, were subjected to a hotel fee equal to night(s) plus taxes and fees Expedia has honored Mr [redacted] ’s request and processed a refund of $2,054.85USD, and will also add to customer’s account a $100.00USD travel coupon for a future hotel reservationThe refund will reflect on the customer’s original form of payment within 3-business days Expedia is committed to providing an excellent standard of service to our customers However, there are times when we are unable to reach all of their expectations We apologize that the customer service Mr [redacted] has received did not reflect thisThe feedback that Mr [redacted] has provided to us will be helpful in looking at our customer service and gauging our customer’s satisfaction and perceptions For your assurance, we are forwarding this to the appropriate department to take into consideration in our continuous effort to provide better service to our customers We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Misleide B [redacted] Tier Customer Service
August 28, 2015Revdex.comE.com - Alaska, Oregon & Western Washington Complaint DepartmentDear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservationsAs of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website.Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Tier Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Revdex.com May 03, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia.com regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia.com is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a package booking We understand Ms [redacted] is currently requesting a refund of $246.20USD, as the customer stated she had an unsatisfactory experience while booking her reservations via Expedia.com websitePer the customer she contacted the hotel to confirm the room had a full kitchen, but the customer was advised by the hotel the room type she had reserved did not have a full kitchen as stated on Expedia.com website According to Ms [redacted] ***, she contacted Expedia.com customer service to correct the booking, she asked to speak to a supervisor who made the upgrade and charged the customer the $246.20USD, but the issue is that the customer cannot travel on the dates bookedOn April 14, 2016, we received receipt of the Revdex.com complaint On April 01, 2016, Ms [redacted] contacted Expedia.com customer service via phone to booked a package reservation for [redacted] and [redacted] ***, itinerary [redacted] and PNR [redacted] with JetBlue Airways and Westgate Vacation Villas Resort & SpaDeparture was on April 15, 2016, from New York to OrlandoReturn flight was on April 21, 2016, from Orlando to New YorkThe hotel chewas on April 16, 2016, and check-out was on April 21, (Package - Flight $527.98USD + Hotel $849.28USD = Total amount $1,377.26USD) Our records indicate on April 04, 2016, the customer contacted Expedia.com customer service to complain about the room type reservedThe agent contacted the hotel to reconfirm the room amenities, and verified there was a content error on Expedia.com website, which stated the room reserved had a full kitchen, but the room reserved actually included a basic kitchenOur agent advised the customer they would have to upgrade the original room in order to correct room type, and Expedia.com would refund the difference in rateAs Ms [redacted] accepted the resolution, the agent processed the upgrade correcting the room typeThe customer was charged a total of $246.20USD due the difference in rate, and Expedia processed a refund of the $246.20USD regarding the difference in rate From April 11, to April 20, 2016, we can confirm Ms [redacted] contacted Expedia to exchange the flights and change the hotel datesAs Expedia serves as a third party intermediary for travel providers such as hotels, car rental agencies and airlines and are subject to the rules and restrictions of the vendors Each hotel and airline have their own specific set of policies and procedures as does each reservation purchased JetBlue Airways and Westgate Vacation Villas Resort & Spa were the validating carrier / service providers and merchants of record (the entities that received your funds and the company charging the customer’s credit card); per the vendors policies Expedia.com agents advised the customer in order to change the booking dates, the customer would be responsible to pay any difference regarding the hotel rate, in addition to the airline change fee plus any difference in fare, but the customer did not the resolution provided and insisted she wanted to change her reservation at no cost In reviewing the customer’s account, we have confirmed on April 5, Expedia.com honored the customer request, and processed the refund of $246.20USDThe refund will reflect on the customer’s original form of payment within 3-business days Expedia is committed to providing an excellent standard of service to our customers There are times when we are unable to reach all of their expectations We apologize that the booking experience Ms [redacted] did not reflect thisThe feedback that Ms [redacted] has provided to us will be helpful in looking at our customer service and gauging our customer’s satisfaction and perceptions For your assurance, we are forwarding this to the appropriate department to take into consideration in our continuous effort to provide better service to our customers We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Agent Name Tier Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to mePlease refund the $and I will be sure not to do business with Expedia in the future.Sincerely, [redacted]
June 7, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservation As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service
February 16, Revdex.com Alaska, Oregon, & Western Washington Complaint Department Re: Vacations by Marriott Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Vacations by Marriott regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Vacations by Marriott is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Vacations by Marriott is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a package reservation We understand Ms [redacted] is requesting a breakdown of the chargesOn February 11, 2017, we received receipt of the Revdex.com complaint Our records reflect on February 10, 2017, the customer self-booked a package reservation for [redacted] and [redacted] Travel is on Seaborne Airlines, departing May 20, 2017, from Birmingham, Alabama to Christiansted, Virgin Island with Delta Airlines; and returning on May 26, 2017, from Christiansted, Virgin Island to Birmingham, AlabamaThe package includes a hotel stay at the Renaissance StCroix Carambola Beach Resort & SpaThe package includes the Package Protection Plan, via itinerary number [redacted] The customer is stating they are being charged a higher amount than what was quoted online In reviewing the customer’s account due to the type of fare that the customer purchased we are unable to provide the customer with the breakdown of the charges for each booking The customer can view their billing statement to determine what the airline charged for the flight portion of the reservationThe customer can then divided the number nights for the hotel booked That would provide the customer with the total amount charged with taxes and fees for the hotelThe customer can use the emailed confirmation that was sent on February 10, During the booking and checkout path on our website, it did disclose the base fare along with the taxes and fees for each reservationWe sincerely regret that we are unable to offer a more satisfactory response or resolution to your concernHowever, we know that there are some instances when policies associated with the bookings will not allow for a resolution that is more favorable to our customers We thank you for allowing us the opportunity to address the issues that were brought to our attention Sincerely, Delia K [redacted] Corporate Customer Service