Experian Consumer Services

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM Our records indicate that you enrolled with Experian Credit TrackerSM on May 20, 2015, and followed by a request to cancel the membership on June 2, A Welcome email notification was sent to the email address you provided at the time of enrollment As a courtesy, we have issued a refund of the monthly membership fees, an amount totaling $87.80, plus sales tax of $5.48, for a total of $ 93.28, on June 6, Please allow 3-business days for these funds to process to the consumer's credit card account(Please be aware, however, that this refund may not be reflected on the consumer's credit card statement for 1-billing cycles.) At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering process The following disclosure is also displayed on the order form, in close proximity to where your credit card information is entered: PAYMENT INFORMATION When you order your $Credit Report and FICO Score here, you will begin your 7-day trial membership in Experian Credit TrackerSMYou may cancel your trial membership at any time within days without chargeIf you decide not to cancel, your membership will continue and you will be billed for just $plus $sales tax for a total of $23.32/month for each month that you continue your membershipYou may cancel your membership and stop the monthly billing by contacting us at any time; however you will not be eligible for a pro-rated refund of your current month's paid membership fee We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for your inquiry regarding the advertisement you received from [redacted] We take the improper and unauthorized promotion of our products and services very seriously and actively investigate scenarios such as this However, the advertisement you replied to (and the subsequent e-mail sent by a third party) were not authorized by ConsumerInfo.com, Inc Our records indicate that you enrolled with CreditReport.comTM on September 8, 2014, and followed by a request to cancel the membership on September 21, To ensure your satisfaction, we have issued a refund of $on September 24, Please allow 7-business days for these funds to process to your credit card account It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles At this time we would like to express our regret that your experience with CreditReport.comTM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process The below disclosure is displayed on the main IMPORTANT INFORMATION: When you order your $Credit Reports and FREE Scores here, you will begin your 7-day trial membership in CreditReport.comIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge Please accept our apologies for the inconvenience this may have caused

Thank you for contacting us regarding the account opened at Freecreditreport.com(R) Freecreditreport.com(R) does offer a $(one) dollar 7-day trial membership in a monthly credit monitoring product Our website describes the offer in detail and the Order Form details along with the terms and conditions of the offer, including billing at the end of the $(one) dollar 7-day trial and monthly thereafter unless and until the customer notifies us of their wish to cancel This was agreed to when submitting the order Our records indicate that [redacted] enrolled with Freecreditreport.com(R) on October 17, The membership was not cancelled within the $(one) dollar 7-day trial period Consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee of $on October 24, In response to this complaint we have canceled the membership As a courtesy, we have issued a refund of the monthly membership fees of $Please allow – business days for these funds to process to your credit card account Please be aware, however, that this refund may not be reflected on your credit card statement for – billing cycles

Thank you for the opportunity to respond to your concerns regarding your membership with CreditCheck(R) Total.Our records indicate that you enrolled with CreditCheck(R) Total on February 20, The membership was not canceled within the trial period; consequently, you were billed our monthly membership fee on March 2, In response to your complaint, the membership was canceled on March 14, 2018.We issued a refund to you in the amount of $on March 14, Please allow 3-business days for the funds to process to your account.We apologize for any inconvenience our hold times caused you We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve We hope the above information is helpful to you in considering this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedThank you for your help in resolving this issue Revdex.com Regards, [redacted] **

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below For the second time, Experian has debited my bank account the amount of $for a monthly membership feeI cancelled their membership a long time agoWhen I requested my credit report, I was again charged for the membership fee in mid-They removed the charge after my complaintLast month, I requested my annual free report and paid extra for the FICO scoreAgain, I was charged for a membership that I did not requestI have messaged Experian, however, they refuse to answerI want a refund of $and assurance they will not charge me any further for anything I did not request Regards, [redacted]

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on April 23, and followed by a request to cancel the membership on December 1, Customer satisfaction is our priority, as a courtesy we have issued a refund of $on December 2, Please allow 7-business days for these funds to process to your credit card account It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure at sign up:IMPORTANT INFORMATION:When you order your $Credit Report & FREE Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit Tracker?Our records indicate that you enrolled with Experian Credit Tracker? on August 3, 2016, and followed by a request to cancel the membership on August 26, Customer satisfaction is our priority, as a courtesy we have issued a refund of $on August 29, Please allow - business days for these funds to process to your credit card account At this time we would like to express our regret that your experience with Experian Credit Tracker? may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure on our product landing IMPORTANT INFORMATION When you order your $Credit report and FICO® Score 8, you will begin your 7-day trial membership in Experian Credit Tracker?If you don’t cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may easily cancel your trial membership online anytime within the trial period without chargeWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [How convenient that one form letter begets the next Typical of a company without an interest in doing anything honorable, let alone When standard procedure is to take someone's money in a misleading way, without providing the service offered, you'll have upset people people in return Of course, it's cost effective to pay someone in the [redacted] to handle mislead consumers until they go away My thought behind the concept of the Revdex.com was to protect consumers from companies that are dishonest; not to act entirely as a mediator between the thief and victim In my case, the purpose of the complaint is to make the public aware of misleading of ruthless and unfair business practices The original response from Experian was NOT FACTUAL From arm's length it seems credible, but the language was crafted and intended to make people like me simply go away and ensure that it would cost too much to provide services as represented The only way to make me go away would have been to honor the Experian commitment to it's customers How difficult would it have been, really, for Experian to take my membership fee and provide the service offered? If that had been the solution, there would be no problem now Instead, every possible way to avoid providing what was charged to my credit card is being explained away, without ever providing the product paid for This is absolutely ridiculous.] Regards, [redacted]

Thank you for informing us of your recent experience with Experian Credit TrackerSMWe understand how upsetting a potential credit card fraud situation can be [redacted] , Inc(***) is an affiliated company of Experian(R), the credit reporting agency, and in that capacity provides consumers with credit monitoring services and internet access to their personal credit reports Our records indicate that a complimentary Experian(R) credit report and score, along with a trial membership in Experian Credit TrackerSM, was ordered on January 31, 2014, utilizing a [redacted] Card with the last four digits ***Since the complimentary trial membership was not cancelled in accordance with the published terms of our offer, the card provided was charged our monthly membership fee on February 9, and on or about the 9th of each subsequent month Additionally, our records show that you contacted [redacted] on August 6, 2015, and stated that you are the holder of the [redacted] Card, did not open the account in question and believed that the order was fraudulently placed with us by a third partyIn response, [redacted] cancelled the membership, issued a refund of $to your card Since you believe that the order was fraudulently placed with us by a third party, we encourage you to file a police report and to watch your accounts carefully in the event of other fraudulent use Customer satisfaction is our priority, as a courtesy we have issued a refund of $on August 11, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement We hope the above information is helpful to you in considering this matter

Thank you for the opportunity to respond to your concernsOur records indicate that you enrolled with Experian CreditWorksSM Plus on September 23, In response to this complaint, we canceled the membership within the trial period, effective September 29, We apologize for any inconvenience our hold times caused youWe appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improveWe hope the above information is helpful to you in considering this matter

Thank you for informing us of your recent experience with Experian CreditWorksSM Experian CreditWorksSM prides itself on providing an excellent customer experience, and vigilantly strives to provide the highest standards of customer care and satisfaction Our records indicate that you enrolled in a free Experian CreditWorksSM membership on June 25, 2016.As a courtesy, we have adjusted your free benefits to include a refresh of your Experian(R) Report and FICO(R) Score every days.We apologize for any misunderstanding or inconvenience We appreciate the time you took to send us your comments and suggestions We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us It is through information provided by customers as you that we are able to improve our products and memberships.We hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM Our records indicate that you enrolled with Experian Credit TrackerSM on March 22, 2016, and followed by a request to cancel the membership on April 15, A Welcome email notification was sent to the email address you provided at the time of enrollment Customer satisfaction is our priority, as a courtesy we have issued a refund of $plus $sales tax for a total of $on April 20, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing IMPORTANT INFORMATION: When you order your $Credit Report and FICO® Scores here, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge We apologize for any misunderstanding or inconvenienceAs a consumer you are indeed entitled to receive a free individual credit report from the credit reporting companies under the Fair Credit Reporting Act, dependent on certain requirements, or under the FACTA lawsTo submit a request under the FCRA via Experian, please call 1-888-397-For reports requested under the auspices of FACTA, please go to www.annualcreditreport.com However, ConsumerInfo.com is not a credit bureau, and our online credit reports are premium products requiring the applicable fee listed on each respective order form We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Their mail states the refund may take to days Based on their previous tactics, Should I wait to see before accepting.We apologize for any inconvenience or misunderstanding To ensure your satisfaction, we have issued a additional refund in the amount of $ on January 3, Please allow 7-business days for these funds to process to your credit card account It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Well from your response I can now assume you have read nothing other then the dollar amount in the complaintSince you care nothing about your horrible customer service and won't even start to address the issues you have then you can continue screwing people over Regards, [redacted]

Thank you for contacting us regarding the account opened at Experian Credit TrackerSMExperian Credit TrackerSM does offer a $7- day trial membership in a monthly credit monitoring product Our website describes the offer in detail and the order formDetails along with the terms and conditions of the offer, including billing at the end of the $trial and monthly thereafter unless and until the customer notifies us of their wish to cancel This was agreed to when submitting the orderA welcome email notification was sent to the email address you provided at the time of enrollmentOur records indicate that Rene and Robin Stephenson enrolled with Experian Credit TrackerSM on September 25, The memberships were not cancelled within the 7-day $trial period Consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee of $on October 02, 2014, for each of their accounts and on or about the 2th of each subsequent monthOn February 02, we received notification from [redacted] to cancel the membershipsAt the time of cancellation, a refund in the amount of $was issued to the credit card on file To ensure your satisfaction, we have issued an additional refund of $on February 4, to the credit card on file Please allow - business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statementWe apologize for any misunderstanding or inconvenience As a consumer you are indeed entitled to receive a free individual credit report from the credit reporting companies under the Fair Credit Reporting Act, dependent on certain requirements, or under the FACTA laws To submit a request under the FCRA via Experian(R), please call ###-###-#### For reports requested under the auspices of FACTA, please go to www.annualcreditreport.comWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for bringing your concerns to our attention regarding the accounts opened at Experian Credit TrackerSM and Freecreditreport.com(R)Our records indicate that on December 19, 2014, you signed up for credit monitoring on two of our websites: Experian Credit TrackerSM and Freecreditreport.com(R) along with [redacted] , also at Experian Credit TrackerSM We do not have any record of any request of cancellations prior to being charged for the memberships Therefore, in accordance with the published terms of our offer, the credit cards provided were charged the monthly membership fee of $for each Experian Credit TrackerSM and $for Freecreditreport.com(R), on December 26, 2014, for each of the accounts Experian Credit TrackerSM and Freecreditreport.com(R) offer a FREE 7-day trial membership to our credit monitoring product The terms and conditions for this offer are posted prominently in several places on the website including on our order formsTherefore, in accordance with the published terms of our offer, the credit cards provided was charged the monthly membership fee of $for total of $for Experian Credit TrackerSM and $for Freecreditreport.com(R), on December 26, Our records also show you contacted us on December 31, 2014, after the end of the trial memberships, all memberships were cancelled Based upon your request, and as a courtesy, we have issued a refund, to the credit cards provided, of the monthly membership fees of $for each Experian Credit TrackerSM, totaling $39.90, plus $for Freecreditreport.com(R) Please allow – business days for these funds to process to your credit card accounts Please be aware, however, that this refund may not be reflected on your credit card statements for – billing cycles We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

OutstandingThis is the resolution I was seekingThank you!

Thank you for writing and expressing your concern regarding Experian Credit TrackerSM.Our records indicate that a membership was started with Experian Credit TrackerSM on June 27, A welcome email notification was sent to the email address provided at the time of enrollment On January 5, 2017, you contacted us and the paid benefits were discontinued A one month refund was issued in the amount of $on this dateCustomer satisfaction is our priority, as a courtesy we have issued an additional refund of $on January 10, Please allow - business days for these funds to process to your credit card account.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep our customers informed The following is an excerpt from our Global Terms and Conditions:If you do not cancel your free trial membership within days of the date you place your order, your membership will continue automatically and the monthly/annual fee will be billed to the credit card or other billing source provided by you when you enrolled in credit monitoring, on the first day of each successive membership term.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksTM Our records indicate that you ordered a one dollar credit report along with trial membershipThe membership was not cancelled; consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on May 5, We received notification from you to cancel the membership on May 9, Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancelThe consumer agrees to these terms when submitting their order We have, as a courtesy, issued a refund of the monthly feePlease Allow - business days for these funds, an amount totaling $23.90, to process to the credit card account(It is also important to note that this refund should appear on your next credit card statement.) We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation