Experian Consumer Services

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM Our records indicate that you enrolled with Experian Credit TrackerSM on August 18, 2014, and followed by a request to cancel the membership on August 26, A welcome email notification was sent to the email address you provided at the time of enrollment Customer satisfaction is our priority, as a courtesy we have issued a refund of $plus $sales tax for a total of $on October 3, Please allow 7-business days for these funds to process to your credit card account It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process The below disclosure is displayed on the payment PAYMENT INFORMATION When you order your $Credit Report and FREE Score here, you will begin your 7-day trial membership in Experian Credit TrackerSM Credit MonitoringYou may cancel your trial membership at any time within days without chargeIf you decide not to cancel, your membership will continue and you will be billed for just $plus $sales tax for a total of $21.20/month for each month that you continue your membershipYou may cancel your membership and stop the monthly billing by contacting us at any time; however, you will not be eligible for a pro-rated refund of your current month's paid membership fee We appreciate the time you took to send us your comments and suggestions We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us It is through information provided by customers such as you that we are able to improve our products and memberships We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM Our records indicate that you enrolled with Experian Credit TrackerSM on November 3, A welcome email notification was sent to the email address you provided at the time of enrollment We apologize for any inconvenience or misunderstanding, as a courtesy we have issued a refund of $on November 5, Please allow 7-business days for these funds to process to your credit card account It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure at sign up: IMPORTANT INFORMATION: When you order your $Credit Report & FREE Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge We appreciate the time you took to send us your comments and suggestions We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us It is through information provided by customers such as you that we are able to improve our products and memberships We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.%

Revdex.com:I have reviewed the response made by the business in reference to complaint ID 119326*5, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Date Sent: 1/19/1:15:PM Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I accept the amount of $but would like to point out to Experian it is still $short The unauthorized charges taken from my account amounted to $ Experian credited my account $and after filing a complaint with the Revdex.com, an additional $253.61, however, there still remains $in unauthorized debits from my account which I am entitled to additionally receive I will then be satisfied with the result I will wait for the business to perform this action and will then consider this complaint resolved Regards, [redacted] ***

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on August 03, 2015, and followed by a request to cancel the membership on August 13, A welcome email notification was sent to the email address you provided at the time of enrollmentWe apologize for any inconvenience or misunderstandingOur records indicate that your bank has recovered the fees for you, an amount totaling $21.95, as of August 15, We are therefore unable to refund the monies, as you have already received them back.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure on our product landing Important information:When you order your $Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for contacting us regarding the account opened at Freecreditreport.com(R) ConsumerInfo.com(R), Inc(“CIC”) is an affiliated company of Experian(R), the credit reporting agency, and in that capacity provides consumers with credit monitoring and internet access to their personal credit reports Our website does offer a $dollar 7-day trial membership in a monthly credit monitoring productThe website fully describes the offer and the order form details the terms and conditions, including billing at the end of the $dollar trial and monthly thereafter unless and until the customer notifies us of their wish to cancelThis was agreed to when submitting the order Our records indicate that you accessed your credit report at Freecreditreport.com(R) on January 11, On that same date, you ordered your $FICO(R) Score with 7-day trial membership in Experian Credit TrackerSMThis was not part of the original free credit report offer, and as such your credit card information is requested at the time of the additional orderThe membership was not cancelled within the $dollar 7-day trial periodConsequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee of $on January 19, and on or about the same date the following month It is unfortunate that you had an adverse experience while dealing with Experian Credit TrackerSM, we vigilantly strive to provide the highest standards of customer care and satisfaction On February 20, 2016, we received notification from you to cancel the membershipAs a courtesy, on February 22, 2016, we have issued a full refund of the monthly membership fees in the amount of $Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement We apologize for any misunderstanding or inconvenienceConsumerInfo.com(R) and Freecreditreport.com(R) are not affiliated with the annual free credit report programUnder Federal law, you have the right to receive a free copy of your credit report once every months from each of the three nationwide consumer reporting companiesTo request your free annual report under that law, you must go to www.annualcreditreport.com We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding Experian Credit TrackerSM.Our records indicate that a membership was ordered with Experian Credit TrackerSM on February 13, 2016, and followed by a request to cancel the membership on February 22, A Welcome email notification was sent to the email address provided at the time of enrollment.Customer satisfaction is our priority, as a courtesy we have issued a refund of $on February 24, Please allow - business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure on our product landing Important information:When you order your $Credit Report & FICO® Score, you will begin your day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge.We appreciate the time you took to send us your comments and suggestions We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us It is through information provided by customers such as you that we are able to improve our products and memberships.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM Our records indicate that you enrolled with Experian Credit TrackerSM on February 27, 2016, and followed by a request to cancel the membership on May 9, A Welcome email notification was sent to the email address you provided at the time of enrollmentAt the time of cancellation, a one month courtesy refund was issued for $21.95, plus sales tax of $1.37, for a total of $ Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $43.90, plus sales tax of $2.74, for a total of $ on May 12, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing Important information: When you order your $Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge The following disclosure is also displayed on the order form, in close proximity to where your credit card information is entered: PAYMENT INFORMATION When you order your $Credit Report and FICO Score here, you will begin your 7-day trial membership in Experian Credit TrackerSMYou may cancel your trial membership at any time within days without chargeIf you decide not to cancel, your membership will continue and you will be billed for just $plus $sales tax for a total of $23.32/month for each month that you continue your membershipYou may cancel your membership and stop the monthly billing by contacting us at any time; however you will not be eligible for a pro-rated refund of your current month's paid membership fee At enrollment, you entered your personal information and credit card numberAfter enrollment the following disclosure is displayed on the bureau credit report order PAYMENT INFORMATION Note: Your credit card will be charged $plus $sales tax for a total of $once your identity has been confirmed and your report is ready to viewIf, for any reason, we are unable to provide you with this report, we will not charge your credit cardPlease note this transaction is non-refundable We have issued an additional credit for $39.95, plus sales tax of $2.50, totaling $on May 12, 2016, making you’re a total of all refunds equaling $When we issue a credit it can take from - business days for them to post the funds to your accountIt is also important to note that this refund should appear on your next We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for the opportunity to respond to your concerns Your membership started on September 17, On this date, your card was billed an initial $fee The membership was not canceled within the trial period; therefore, you were billed our monthly membership fee of $on September 28, 2017, October 28, 2017, and November 28, On December 15, 2017, a refund was issued to you in the amount of $ On December 18, 2017, an additional amount of $was collected on your behalf by your financial institution We are unable to issue any additional refund to you as the funds have been provided to your card issuer Please contact your card issuer for additional informationWe appreciate the time you took to send us your comments and we will take your concerns into consideration as we continue to improve.We strive for exceptional customer service and hope we have addressed your area of concern to your satisfaction

Thank you for writing and expressing your concern regarding your membership with CreditCheckSM TotalOur records indicate that you enrolled on August 15, 2017, and followed by a request to cancel the membership on March 21, As a courtesy, we have issued a refund of $on March 30, Please allow - business days for these funds to process to your credit card account Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancel The customer agrees to these terms when submitting their orderWe apologize for any inconvenience our hold times caused you We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSMOur records indicate that you enrolled with Experian Credit TrackerSM on December 28, 2015, and followed by a request to cancel the membership on January 27, A Welcome email notification was sent to the email address you provided at the time of enrollmentCustomer satisfaction is our priority, as a courtesy we have issued a refund of $on January 27, Please allow - business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statementAt this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure on our product landing [redacted] Introductory price of $for your first month of access, then just $each additional monthCancel anytime if not satisfiedWe appreciate the time you took to send us your comments and suggestions We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us It is through information provided by customers as you that we are able to improve our products and memberships We hope the above information is helpful to you in considering this matter

Thank you for bringing your concerns to our attention regarding the CreditReport.comTM membership and credit report pulled on August 10, 2014.The product that you ordered was a bureau credit report and scoreThis product is not included in the trial offer and is always advertised for a feeAs a courtesy, we issued a full refund of the purchase price on August 12, 2014, an amount totaling $We appreciate the time you took to send us your comments and suggestions We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us It is through information provided by customers such as you that we are able to improve our products and memberships.We hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Our records indicate that you ordered a free credit report membership on November 22, A welcome email notification was sent to the email address you provided at the time of enrollmentPer your request, we have adjusted your benefits to include the following at no cost to you: A new Experian(R) Credit Report and FICO(R) Score every days Your next report is available on January 17, Experian(R) Credit Monitoring Alerts Customer Care agents who can handle requests related to your membership and answer general questions about your report For log in assistance and additional questions, you can contact one of our Customer Care representatives at 1-866-617-1894, Monday-Friday from a.mto p.mPST or Saturday & Sunday from a.mto p.mPSTWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I never signed up for a membership or monthly charge - not to my knowledge - nor did I receive "welcome emails" that described that I was going to get charged every month If you are a transparent company, I would have easily been aware of what it meant to "buy" a $credit check and be signed up for monthly charges If you disclose this information up front, as you say, you obviously do it in a sneaky way...and I am sure I'm not the only one to make this complaint Therefore I would say that you need to look at how you inform your customers of, how, when, and for how much they will be billed Because I had no idea Also, it is not acceptable to have to wait on the phone for over an hour, on hold, in order to cancel a membership Or even to talk to anyone for that matter, about a question Why not make a "cancel" membership button, or "chat" feature on your website? Obviously because you are understaffed and don't want to make it convenient for people to cancel You would rather have it be an inconvenience for people in hopes that they just ignore it Well I'm not ignoring it You are a dishonest non-transparent company that the public needs to be aware of

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM Our records indicate that you enrolled with Experian Credit TrackerSM on January 18, 2015, and followed by a request to cancel the membership on January 25, A welcome email notification was sent to the email address you provided at the time of enrollment Customer satisfaction is our priority, as a courtesy we have issued a refund of $Please allow 3-business days for these funds to process to your credit card accountIt is also important to note that this refund should reflect on your next credit card statement At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure at sign up: Important Information: When you order your $Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period**, you will be billed $for each month that you continue your membershipYou may cancel your trial membership any time within the trial period without charge Additionally, the statements ascribed to our customer service representative are not in accordance with our policies; we will be addressing these allegations directly with the representative, and will take the appropriate steps to prevent a reoccurrence of such events We hope the above information is helpful to you in considering this matter

Revdex.com: The business' handling of this situation was unsatisfactory from start to finishThere was no excuse for me to have had to go through two months of hours upon hours of phone calls and emails to try and resolve this issue, and to date no one there can understand how or why it happenedThe end result was one of pure chance and luckBut it's over so...fine Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below That is unfortunate.To summarize, I paid you for protection I can't get anyone yo talk to me, and you cancel my subscription because I complained Regards, [redacted]

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM Our records indicate that you enrolled with Experian Credit TrackerSM on January 25, 2016, and followed by a request to cancel the membership on April 14, A Welcome email notification was sent to the email address you provided at the time of enrollmentAt the time of cancellation, a one month courtesy refund was issued for $ Customer satisfaction is our priority, as a courtesy we have issued a refund of the membership fees of $on April 20, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing Important information: When you order your $Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge Also in reviewing your customer file it appears you purchased and viewed your bureau credit report on March 23, At enrollment, you entered your personal information and credit card numberAfter enrollment the following disclosure is displayed on the bureau credit report order PAYMENT INFORMATION Note: Your credit card will be charged $39.95, once your identity has been confirmed and your report is ready to viewIf, for any reason, we are unable to provide you with this report, we will not charge your credit cardPlease note this transaction is non-refundable We have issued an additional credit for $on April 20, 2016, making your total refund $When we issue a credit it can take from - business days for them to post the funds to your accountIt is also important to note that these refunds should appear on your next credit card statement We wish to emphasize that for the duration of the membership we provided a number of benefits available to you at any time through our website, including, but not limited to, unlimited access to your credit report, as well as credit monitoring alerts which were updated daily In the future we recommend visiting www.annualcreditreport.com which allows consumers to request a free credit report, once every months from each of the three nationwide consumer credit reporting companies However, ConsumerInfo.com is not a credit bureau, and our online credit reports are premium products requiring the applicable fee listed on each respective order form We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSMOur records indicate that you enrolled with Experian Credit TrackerSM on November 10, 2009, and followed by a request to cancel the membership on November 21, On August 1, 2016, the benefits of the membership were upgraded and the monthly price increased from $to $ Notifications were sent regarding this changeWe wish to emphasize that for the duration of the membership we provided a number of benefits available to you at any time through our website, including, but not limited to, unlimited access to your credit report, as well as credit monitoring alerts which were updated dailyCustomer satisfaction is our priority; as a courtesy we have issued a refund of $on November 21, and a refund of $on November 22, Please allow - business days for these funds to process to your credit card account At this time, we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceOur website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancel The customer agrees to these terms when submitting their orderWe apologize for any inconvenience our hold times caused you We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for informing us of your recent experience with freecreditscore.comTM We understand how upsetting a potential credit card fraud situation can beConsumerInfo.com(R), Inc(“CIC”) is an affiliated company of Experian(R), the credit reporting agency, and in that capacity provides consumers with credit monitoring services and internet access to their personal credit reportsOur records indicate that a complimentary Experian(R) credit score along with a trial membership in freecreditscore.comTM was ordered on August 14, utilizing a Master Card with the last four digits Since the complimentary trial membership was not cancelled in accordance with the published terms of our offer, the card provided was charged our monthly membership fee on August 21, Additionally, our records show that you contacted CIC on December 3, 2014, and stated that you are the holder of the Master Card, did not open the account in question and believed that the order was fraudulently placed with us by a third party utilizing your card In response, CIC cancelled the membership, issued a refund of $to your Master Card Since you believe that the order was fraudulently placed with us by a third party, we encourage you to file a police report and to watch your accounts carefully in the event of other fraudulent useCustomer satisfaction is our priority, as a courtesy we have issued an additional refund of $on December 24, Please allow 7-business days for these funds to process to your credit card account It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles We hope the above information is helpful to you in considering this matter

Thank you for bringing your concerns to our attention regarding your recent experience with Experian Credit TrackerSM ConsumerInfo.com(R), Inc(“CIC”) is an affiliated company of Experian(R), the credit reporting agency, and in that capacity provides consumers with credit monitoring and internet access to their personal credit reports Our records indicate that on November 20, and December 5, you ordered a bureau credit report from www.experian.com at a price of $for each order Upon ordering, you entered your personal information and credit card numberThe following disclosure is displayed on the bureau credit report order PAYMENT INFORMATION Note: Your credit card will be charged $once your identity has been confirmed and your report is ready to viewIf, for any reason, we are unable to provide you with this report, we will not charge your credit cardPlease note this transaction is non-refundable Our records also indicate that you enrolled with Experian Credit TrackerSM on December 6, 2015, and followed by a request to cancel the membership on the same dateAt the time of cancellation, a courtesy refund was issued in the amount of $for one of the bureau credit reports At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing IMPORTANT INFORMATION: When you order your $Credit Report & FICO(R) Score, you will begin your day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge The following disclosure is also displayed on the order form, where your credit card information is entered: PAYMENT INFORMATION When you order your $Credit Report and FICO Score here, you will begin your 7-day trial membership in Experian Credit TrackerSMYou may cancel your trial membership at any time within days without chargeIf you decide not to cancel, your membership will continue and you will be billed for just $21.95/month for each month that you continue your membershipYou may cancel your membership and stop the monthly billing by contacting us at any time; however you will not be eligible for a pro-rated refund of your current month's paid membership fee We have, as a courtesy, issued a refund of the remaining fees charged to your cardPlease Allow - business days for these funds, an amount totaling $40.95, to process to the credit card account(It is also important to note that this refund should appear on your next credit card statement.) With regard to your request for year of monitoring at no charge, we must respectfully decline your request In the future we recommend visiting www.annualcreditreport.com which allows consumers to request a free credit report, once every months from each of the three nationwide consumer credit reporting companies We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation