Experian Consumer Services

Thank you for your feedback and the opportunity to respond to your concerns.Our records indicate that you contacted us via telephone on October 10, and ended your paid benefits As a courtesy, we have issued a one-month refund of $on October 18, Please allow 3-business days for the funds to process to your account.In addition to our customer care phone line, we also have a support email address you may use for assistance in the future ([email protected]) We apologize for any inconvenience or misunderstanding Your comments have been forwarded to our leadership team for consideration Please do not hesitate to contact us if we can be of further assistance regarding this matter

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM Our records indicate that you enrolled with Experian Credit TrackerSM on October 30, 2015, and followed by a request to cancel the membership on July 11, A Welcome email notification was sent to the email address you provided at the time of enrollmentAt the time of cancellation, a one month courtesy refund was issued for $plus $sales tax for a total of $ Customer satisfaction is our priority, as a courtesy we have issued a refund of $plus $sales tax for a total of $on July 14, Please allow - business days for these funds to process to your credit card account At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing IMPORTANT INFORMATION When you order your $3-Bureau Credit Report & FICO® Scores, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge Please be advised that the price disclosed when you subscribed was $ Also in reviewing your customer file it appears you purchased and viewed your bureau credit report on January 29, At enrollment, you entered your personal information and credit card numberThe following disclosure is displayed on the bureau credit report order PAYMENT INFORMATION Note: Your credit card will be charged $39.95, plus any applicable sales tax, once your identity has been confirmed and your report is ready to viewIf, for any reason, we are unable to provide you with this report, we will not charge your credit cardPlease note this transaction is non-refundable We have issued an additional credit for $39.95, plus $sales tax for a total of $on July 14, When we issue a credit it can take from - business days for them to post the funds to your account The total of all refunds, including sales tax, equals $253.33, for a full refund of all charges We wish to emphasize that for the duration of your membership we provided a number of benefits which were available to you at any time through our website, including, but not limited to, unlimited access to your credit reports, as well as daily monitoring of your credit reportOur records also indicate that you accessed your Experian(R) report on January 29, We apologize for any misunderstanding or inconvenienceAs a consumer you are indeed entitled to receive a free individual credit report from the credit reporting companies under the Fair Credit Reporting Act, dependent on certain requirements, or under the FACTA lawsTo submit a request under the FCRA via Experian(R), please call 1-888-397-For reports requested under the auspices of FACTA, please go to www.annualcreditreport.com However, ConsumerInfo.com(R) is not a credit bureau, and our online credit reports are premium products requiring the applicable fee listed on each respective order form We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for expressing your concerns regarding CreditReport.comTM.After doing a detailed search with the information you provided, we were unable to locate an account in our system that belongs to youIn order to better assist us in locating an account, we are in need of additional information We would appreciate if you can provide us with the following:a.) Full credit card number being billedb.) Bank statement indicating card being billedPlease fax any supporting documents to: (972) 390– [redacted] ATTN: Consumer Relations Group (Complaint ID: [redacted] )Or, you can mail to: PO Box 2390Allen, TX 75013Our customers are very important to us and we look forward to hearing from you with the information requested above.Please note there are several websites that offer similar products, and in many cases, customers often discover, after reviewing their billing statement, or the web site where they enrolled, that the product is actually offered by a different company.Thank you for your understanding and cooperation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSMOur records indicate that you enrolled on April 18, 2014, On March 29, and July 27, 2016, the benefits of the membership were upgraded Notifications were sent regarding these changes Your membership has been cancelled on March 21, Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancel The customer agrees to these terms when submitting their orderCustomer satisfaction is our priority, as a courtesy we have issued a refund of $on March 21, Please allow - business days for these funds to process to your credit card account We apologize for any inconvenience our hold times caused you We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improveTell us why here

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM Our records indicate that you enrolled with Experian Credit TrackerSM on June 8, 2015, and followed by a request to cancel the membership on June 29, Email notifications were sent to the email address you provided at the time of enrollment Customer satisfaction is our priority, as a courtesy we have issued a refund of $on July 1, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing IMPORTANT INFORMATION: When you order your $Credit Report & FICO® Score, you will begin your day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships We apologize for any inconvenience or misunderstandingExperian Credit TrackerSM is not affiliated with the annual free credit report programUnder Federal law, you have the right to receive a free copy of your credit report once every months from each of the three nationwide consumer reporting companiesTo request your free annual report under that law, you must go to www.annualcreditreport.com We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for informing us of your recent experience with Experian Credit TrackerSM We understand how upsetting a potential credit card fraud situation can be[redacted] , Inc(“CIC”) is an affiliated company of Experian(R), the credit reporting agency, and in that capacity provides consumers with credit monitoring services and internet access to their personal credit reports.Our records indicate that two complimentary Experian(R) credit scores and trial memberships into Experian Credit TrackerSM were ordered on March 24, utilizing a Visa with the last four digits Since the complimentary trial membership was not cancelled in accordance with the published terms of our offer, the card provided was charged our monthly membership fee on March 31, 2015.Additionally, our records show that you contacted CIC on April 2, and stated that you are the holder of the Visa, did not open the account in question and believe that the orders were fraudulently placed with us by a third party utilizing your Visa Since you believe that the orders were fraudulently placed with us by a third party, we encourage you to file a police report and to watch your accounts carefully in the event of other fraudulent use.Customer satisfaction is our priority, as a courtesy we have issued a refund of $on April 8, Please allow - business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statement.We hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Plus Our records indicate you contacted us on March 13, 2018, and your membership was cancelled Our records further indicate that as of February 20, 2018, the issuer of your credit card has accepted the fees, an amount totaling $A second fee was accepted on March 22, 2018, in the amount of $23.71.We are therefore unable to refund the monies directly to you, as your credit card issuer has received the refund for youPlease contact your credit card issuer for more details regarding this matterWe apologize for any inconvenience our hold times caused you We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for the opportunity to clarify the $charged at the time of your enrollment Our records indicate that on March 6, you ordered an Experian(R) credit report from Experian Credit TrackerSM which enrolls you into the 7-day trial of our monitoring productAlso in reviewing your customer file it appears you purchased and viewed your bureau credit report on March 6, At enrollment, you entered your personal information and credit card numberAfter enrollment the following disclosure is displayed on the bureau credit report order PAYMENT INFORMATION Note: Your credit card will be charged $plus $sales tax for a total of $once your identity has been confirmed and your report is ready to viewIf, for any reason, we are unable to provide you with this report, we will not charge your credit cardPlease note this transaction is non-refundable We have issued a credit for $39.95, plus sales tax of $2.50, for a total of $ on March 9, 2016, at the time of your callWhen we issue a credit it can take from - business days for them to post the funds to your accountIt is also important to note that this refund should appear on your next credit card statement In the future we recommend visiting www.annualcreditreport.com which allows consumers to request a free credit report, once every months from each of the three nationwide consumer credit reporting companies We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM Our records indicate you contacted us on February 1, 2018, and your membership was cancelled within the trial period We apologize for any inconvenience our hold times caused you We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for your response In order for us to better assist you, we are in need of additional information Please provide us with the following:AYour preferred telephone number for us to contact you atBYour preferred time for us to callYou may send this information to us via fax at: (972) 390–ATTN: Consumer Relations Group (Complaint ID: [redacted] )Or, you can mail to: PO Box 2390Allen, TX 75013Additionally, you may submit this information via email at [email protected] Your concerns are very important to us and we look forward to hearing from you

Thank you for contacting us regarding the accounts opened at Experian Credit TrackerSM.Experian Credit TrackerSM does offer a $7-day trial membership in a monthly credit monitoring productOur website fully describes the offer and the order form details the terms and conditions, including billing at the end of the $trial and monthly thereafter unless and until the customer notifies us of their wish to cancel This was agreed to when submitting the order We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure on our product landing Important information: When you order your $Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge.Our records indicate that you and Billy enrolled with Experian Credit TrackerSM on December 4, The memberships were not cancelled within the $7-day trial period Consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee of $plus $sales tax for a total of $on December 12, for each of your accountsOn December 14, 2015, we received notification from you to cancel the memberships As a courtesy, on December 15, 2015, we have issued a refund of the monthly membership fees of $plus $sales tax for a total of $per account The total of all refunds including tax is $ Please allow - business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statement.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM Our records indicate that you enrolled with Experian Credit TrackerSM on August 13, 2014, and followed by a request to cancel the membership on November 28, Customer satisfaction is our priority, as a courtesy we have issued a refund of $Please allow 7-business days for these funds to process to your credit card accountIt is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure at sign up: Important information: When you order your $Credit Report & FREE Score, you will begin your day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge We hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM Our records indicate that you enrolled with Experian Credit TrackerSM on September 9, 2015, and followed by a request to cancel the membership on March 24, A Welcome email notification was sent to the email address you provided at the time of enrollmentAt the time of cancellation, a one month courtesy refund was issued for $ Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $on March 25, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing Important information: When you order your $Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge The following disclosure is also displayed on the order form, in close proximity to where your credit card information is entered: PAYMENT INFORMATION: When you order your $Credit Report and FICO Score here, you will begin your 7-day trial membership in Experian Credit TrackerSMYou may cancel your trial membership at any time within days without chargeIf you decide not to cancel, your membership will continue and you will be billed for just $21.95/month for each month that you continue your membershipYou may cancel your membership and stop the monthly billing by contacting us at any time; however you will not be eligible for a pro-rated refund of your current month's paid membership fee We apologize for any misunderstanding or inconvenienceAs a consumer you are indeed entitled to receive a free individual credit report from the credit reporting companies under the Fair Credit Reporting Act, dependent on certain requirements, or under the FACTA lawsTo submit a request under the FCRA via Experian, please call 1-888-397-For reports requested under the auspices of FACTA, please go to www.annualcreditreport.com However, ConsumerInfo.com is not a credit bureau, and our online credit reports are premium products requiring the applicable fee listed on each respective order form We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for the opportunity to respond to your concerns.We apologize for any misunderstanding or inconvenience Our representatives contacted you regarding the referenced invoice on June 22, A copy of the related business contract has been sent to you If any additional assistance is needed, please feel free to reach out We hope the above information is helpful to you in considering this matter

Thank you for contacting us regarding the account opened at Experian Credit TrackerSM Our records indicate that [redacted] and Michael [redacted] enrolled with Experian Credit TrackerSM on June 29, The memberships were not cancelled within the trial periodConsequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee of $on July 7, 2015, for [redacted] ’s account On July 8, 2015, we received notification from you to cancel the membershipsAs a courtesy, we have issued a refund of the monthly membership fees of $and $for a total of $on July 10, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing IMPORTANT INFORMATION: When you order your $Credit Report & FICO® Score, you will begin your day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge It is unfortunate that you had such an adverse experience while dealing with Experian Credit TrackerSMWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for expressing your concerns regarding Experian Credit TrackerSM We apologize for any inconvenience you may have experienced in processing your online disputePlease note that ConsumerInfo.com(R), Inc(“CIC”), and its product Experian Credit TrackerSM, is an affiliated company of Experian(R) the credit reporting agency, and in that capacity offers a variety of credit monitoring products that include online access to consumers’ personal credit reports and scoresUnder the Fair Credit Reporting Act (FCRA), you have the right to dispute the completeness and accuracy of the information in your credit fileWhile enrollment with Experian Credit TrackerSM is not required for this, your membership may provide a link for your convenience When following the online dispute link from your Experian Credit TrackerSM membership, you are redirected to the dispute portal on the Experian(R) credit bureau websiteOnce your personal information is entered into the web form on that page, the information you provide is then used to verify your identity relative to the data contained in your credit report If your identity can be verified successfully, the Experian(R) site will allow you to view and dispute inaccurate dataIf the portal is unable to verify your identity with the supplied information, you may be asked to provide additional documentation to establish proof of identityThe dispute verification process is a function of Experian(R) designed for the protection of your personal information, and is not a function of the Experian Credit TrackerSM membershipAs such, Experian Credit TrackerSM is unable to guarantee successful verification and access to the online dispute process We hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on February 15, 2015, and followed by a request to cancel the membership on February 23, Customer satisfaction is our priority, as a courtesy we have issued a refund of $plus $sales tax for a total of $on February 25, Please allow - business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure at sign up:IMPORTANT INFORMATION: When you order your $Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargeWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM Our records indicate that you enrolled with Experian Credit TrackerSM on August 6, 2014, and followed by a request to cancel the membership on October 5, A welcome email notification was sent to the email address you provided at the time of enrollment We do not have any record of you requesting cancellation prior to being charged for the membership fee We apologize for any inconvenience or misunderstanding Customer satisfaction is our priority, as a courtesy we have issued a refund of $on October 14, Please allow 7-business days for these funds to process to your credit card account It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process The below disclosure is displayed on the main IMPORTANT INFORMATION: When you order your $Credit Report & FREE Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Thanks for the credit of $14.95, however they also charged my card $at the same time I want to mention that I spent considerable time on the phone with calls to Experian and my bank I spoke with an Experian supervisor who was rude and no help at all My bank reversed the charges but they charged both again the next day Revdex.com in regards to consumer complaint # [redacted] Regards, [redacted] PS: I really appreciate your efforts on this matter I'm amazed Experian payed attention at all When I spoke to their supervisor, I said I would file a claim with Revdex.comThe supervisor said that's fine

Thank you for informing us of your recent experience with Experian Credit TrackerSMWe vigilantly strive to provide the highest standards of customer care and satisfaction Our records indicate that on June 27, you ordered an Experian(R) credit report from Experian Credit TrackerSM which enrolls you into the 7-day trial of our monitoring product Furthermore, in reviewing your customer file it appears you purchased and viewed your bureau credit report on July 3, The following disclosure is displayed on the bureau credit report order PAYMENT INFORMATION: When you click the “Get All Scores & All Reports” button, your credit card on file will be charged $once your identity has been confirmed and your report is ready to viewIf, for any reason, we are unable to provide you with this report, we will not charge your credit cardPlease note this transaction is nonrefundableIn response to this complaint we have canceled your membership and issued a refund for $to the card on file on July 7, Please allow - business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statementWe appreciate the time you took to send us your comments and suggestions We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us It is through information provided by customers such as you that we are able to improve our products and membershipsWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation