Experian Consumer Services

Thank you for writing and expressing your concern regarding your membership with [redacted]. Our records indicate that you enrolled with [redacted] on May 16, 2014, and followed by a request to cancel the membership on April 6, 2015. At the time of cancellation, a refund in the amount...

of $9.95 plus $0.62 sales tax for a total of $10.57 was issued to the credit card on file. We apologize for any inconvenience or misunderstanding. To ensure your satisfaction, we have issued an additional refund of $99.50 plus $6.20 sales tax for a total of $105.70 on April 10, 2015 to the credit card on file.  Please allow 3 - 5 business days for these funds to process to your credit card account.  It is also important to note that this refund should appear on your next credit card statement. At this time we would like to express our regret that your experience with [redacted] may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure at sign up: Ongoing Service Disclosure: The monthly membership fee of $9.95 will be charged to your credit card account and your membership will continue automatically. You will receive email alerts whenever there is a significant change to your credit report or score. You may cancel anytime. It is unfortunate that you had such an adverse experience while dealing with [redacted]. We vigilantly strives to provide the highest standards of customer care and satisfaction, we hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.
Our records indicate that you enrolled with Experian Credit TrackerSM on February 11, 2015, and followed by a request to cancel the membership on March 11, 2015. A welcome email notification...

was sent to the email address you provided at the time of enrollment.

Customer satisfaction is our priority, as a courtesy we have issued a refund of $21.95 on March 13, 2015. Please allow 3 - 5 business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure at sign up:
Important information:
When you order your $1 Credit Report & FICO® Score, you will begin your 7 day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7 day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for contacting us regarding the account opened at [redacted]TM. Our records indicate that [redacted] and [redacted] enrolled with [redacted]TM on June 5, 2013. The membership for [redacted] was not cancelled within the 30-day trial period.  Consequently, in...

accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee of $17.99 plus $1.12 sales tax for a total of $19.11 on July 6, 2013 and on or about the 29th of each subsequent month, for [redacted]’s account. Based upon your request, and as a courtesy, we have issued a refund of the monthly membership fees of $215.15 plus $13.44 sales tax for a total of $229.32. Please allow 3 - 5 business days for these funds to process to your credit card account.  It is also important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with [redacted]TM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure at sign up:IMPORTANT INFORMATION  When you order your free credit score here, you will begin your 30-day trial membership in [redacted]. If you don't cancel your membership within the 30-day trial period*, you will be billed $12.99 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge. Please be advised that the price disclosed when you subscribed was $17.99.  We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on August 03, 2015, and followed by a request to cancel the membership on August 13, 2015. A welcome email notification was...

sent to the email address you provided at the time of enrollment. We apologize for any inconvenience or misunderstanding. Our records indicate that your bank has recovered the fees for you, an amount totaling $21.95, as of August 15, 2015. We are therefore unable to refund the monies, as you have already received them back.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure on our product landing page:Important information:When you order your $1 Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7-day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.
Our records indicate that you enrolled with Experian Credit TrackerSM on August 10, 2015, and followed by a request to cancel the membership on August 21, 2015.
Customer satisfaction is...

our priority, as a courtesy we have issued a refund of $21.95 plus $1.37 sales tax for a total of $23.32 on August 22, 2015. Please allow 3 - 5 business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays following disclosure on the payment page before your order was submitted and your credit card was charged:
PAYMENT INFORMATION
When you order your $1 Credit Report and FICO Score here, you will begin your 7-day trial membership in Experian Credit TrackerSM. You may cancel your trial membership at any time within 7 days without charge. If you decide not to cancel, your membership will continue and you will be billed for just $21.95 plus $1.37 sales tax for a total of $23.32/month for each month that you continue your membership. You may cancel your membership and stop the monthly billing by contacting us at any time; however you will not be eligible for a pro-rated refund of your current month's paid membership fee.
Under Federal law, you have the right to receive a free copy of your credit report once every 12 months from each of the three nationwide consumer reporting companies. To request your free annual report under that law, you must go to [redacted]. We apologize for any inconvenience or misunderstanding. [redacted] and Experian Credit Tracker? are not affiliated with the annual free credit report program.
It is unfortunate that you had such an adverse experience while dealing with Experian Credit Tracker?, we vigilantly strive to provide the highest standards of customer care and satisfaction. We hope that we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding a membership with freecreditscore.com™.   Our records indicate that a complimentary Experian(R) credit score along with a trial membership in freecreditscore.com™ was ordered on March 9, 2013 utilizing a Visa with the last four digits [redacted].  Since the complimentary trial membership was not cancelled in accordance with the published terms of our offer, the card provided was charged our monthly membership fee on March 16, 2013. In addition, the consumer certifies that the information given is complete and accurate and that we have authorization to use this information for the outlined purposes. We appreciate your feedback and have noted your concerns. After conducting an additional review, our decision remains the same; as a courtesy we have provided a 12-month refund in the amount of $215.88 on January 29, 2015. We hope the above information is helpful to you in considering this matter.

Thank you for writing and expressing your concern regarding your membership with [redacted].
Our records indicate that you enrolled with [redacted] on February 5, 2014, and followed by a request to cancel the membership on May 5, 2015. At the time of cancellation, a one month...

courtesy refund was issued for $9.95.
On April 19, 2015 your membership was upgraded to Experian Credit TrackerSM.
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure at sign up:
PAYMENT INFORMATION
When you order your credit report and FICO Score here, you will begin your membership in Experian Credit TrackerSM. Your credit card will be charged $24.95 for each month you continue your membership. If you are not satisfied, you can cancel by contacting us at any time to discontinue the membership and stop the monthly billing; however, you will not be eligible for a pro-rated refund of your current month's paid membership fee.
Please be advised that the price disclosed when you subscribed was $9.95.
We wish to emphasize that for the duration of the membership we provided a number of benefits available to you at any time through our website, including, but not limited to, access to your credit report, as well as credit monitoring alerts which were updated daily.
Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $109.45 on May 7, 2015. Please allow 3 - 5 business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.
We appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and memberships.
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Revdex.com:
I have reviewed the response made by the business in reference to  omplaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]. Thank You Experian and The Revdex.com

Thank you for notifying us regarding the cancellation of your FreeCreditReport.com(R) credit monitoring membership. Based upon your request, we have cancelled your FreeCreditReport.com(R) membership on January 22, 2015.We apologize for any inconvenience....

FreeCreditReport.com(R) prides itself on providing an excellent customer experience, and vigilantly strives to provide the highest standards of customer care and satisfaction.  We appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us.  It is through information provided by customers such as you that we are able to improve our products and memberships.We hope the above information is helpful to you in considering this matter.

Thank you for contacting us regarding the account opened at Experian Credit TrackerSM.
Experian Credit TrackerSM does offer a $1.00(dollar) 7 -day trial membership in a monthly credit monitoring product. Our website describes the offer in detail and the Order Form. Details along with the terms...

and conditions of the offer, including billing at the end of the $1.00(dollar) 7 -day trial and monthly thereafter unless and until the customer notifies us of their wish to cancel. This was agreed to when submitting the order.
Our records indicate that [redacted] enrolled with Experian Credit TrackerSM on May 3, 2015. The membership was not cancelled within the $1.00(dollar) 7 -day trial period. Consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee of $21.95 on May 10, 2015. A welcome email notification was sent to the email address he provided at the time of enrollment.
On May 12, 2015, we received notification from [redacted], as the credit card holder, to cancel the membership. As a courtesy, we have issued a refund of the monthly membership fees of $21.95. Please allow 3 - 5 business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.
We appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and memberships.
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Their mail states the refund may take 7 to 10 days.  Based on their previous tactics,  Should I wait to see before accepting.We apologize for any inconvenience or misunderstanding.  To ensure your satisfaction, we have issued a additional refund in the amount of $ 19.95 on January 3, 2015. Please allow 7-10 business days for these funds to process to your credit card account.  It is also important to note that this refund may not be reflected on your credit card statement for 1-2 billing cycles.
Regards,
[redacted]

Thank you for writing and expressing your concern regarding your membership with CreditReport.comTM.Our records indicate that you enrolled with CreditReport.comTM on March 31. 2015, and followed by a request to cancel the membership on November 12, 2015. At the time of cancellation, a one month...

courtesy refund was issued for $24.95 to the credit card on file.   On April 19, 2015 your membership with CreditReport.comTM was upgraded to Experian Credit TrackerSM.Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $174.65 on November 13, 2015.  Please allow 3 - 5 business days for these funds to process to your credit card account.  It is also important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure on our product landing page:IMPORTANT INFORMATIONWhen you order your $1 Credit Report and FICO® Scores here, you will begin your 7-day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7-day trial period*, you will be billed $24.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge. We appreciate the time you took to send us your comments and suggestions.  We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us.  It is through information provided by customers such as you that we are able to improve our products and memberships.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with ProtectMyID (R).In reviewing your customer file it appears you purchased your 3 bureau credit report on May 24, 2016.We experienced a technical issue that may have impacted your ability to access your 3 bureau report....

 We apologize for any inconvenience this may have caused you.We issued a credit for $14.95 on June 14, 2016. When we issue a credit it can take from 3 - 5 business days for them to post the funds to your account. In the future we recommend visiting www.annualcreditreport.com which allows consumers to request a free credit report, once every 12 months from each of the three nationwide consumer credit reporting companies.We appreciate the time you took to send us your comments and suggestions.  We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us.  It is through information provided by customers as you that we are able to improve our products and memberships.It is unfortunate that you had an adverse experience while dealing with ConsumerInfo.com.  ConsumerInfo.com vigilantly strives to provide the highest standards of customer care and satisfaction.We hope the above information is helpful to you in considering this matter.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM. Our records indicate that you enrolled with Experian Credit TrackerSM on October 05, 2014, and followed by a request to cancel the membership on October 25, 2014. A welcome email notification...

was sent to the email address you provided at the time of enrollment. Customer satisfaction is our priority, as a courtesy we have issued a refund of $14.95 on December 10, 2014.  Please allow 7-10 business days for these funds to process to your credit card account.  It is also important to note that this refund may not be reflected on your credit card statement for 1-2 billing cycles. At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure at sign up: IMPORTANT INFORMATION: When you order your $1 Credit Report & FREE Score, you will begin your 7-day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7-day trial period*, you will be billed $19.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge. “Please be advised that the price disclosed when you subscribed was $14.95.” Additionally, the statements ascribed to our customer service representative are not in accordance with our policies; we will be addressing these allegations directly with the representative, and will take the appropriate steps to prevent a reoccurrence of such events. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Freecreditreport.com(R).
Our records indicate that you enrolled with Freecreditreport.com(R) on January 4, 2015, and followed by a request to cancel the membership on January 19, 2015. A Welcome email notification...

was sent to the email address you provided at the time of enrollment.
Our records also indicate that your credit card issuer has recovered the fees for you, in an amount of $14.99 as of January 22, 2015. We are therefore unable to refund the $14.99, as you have already received this amount back.
At this time we would like to express our regret that your experience with Freecreditreport.com(R) may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure at sign up:
*IMPORTANT INFORMATION
When you order your $1 Credit Report and FREE Score here, you will begin your 7-day trial membership in Freecreditreport.com(R). If you don't cancel your membership within the 7-day trial period**, you will be billed $14.99 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge. Click here to access your free annual credit report available under federal law.
We hope the above information is helpful to you in considering this matter.

My credit card was charged more than what they state in their response to you.That is not right. I can provide bank statement to confirm this.Thank youRevdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Thank you for the opportunity to respond to your concerns regarding your membership with [redacted](R) Total.Our records indicate that you enrolled with [redacted](R) Total on January 4, 2018.  On January 7, 2018, you reached us and the membership was canceled.  On this date, a refund...

was issued to you in the amount of $29.95.We apologize for any inconvenience our hold times caused you.  We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve.  We hope the above information is helpful to you in considering this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Thank you to Ms. [redacted] at Experian for her very helpful telephone call. 
Regards,
[redacted]

Thank you for writing and expressing your concern regarding your membership with CreditCheck(R) Total. Our records indicate that you enrolled with CreditCheck(R) Total on September 6, 2017.  Your membership was canceled on September 20, 2017.  Customer satisfaction is our priority; as a...

courtesy our email team processed a refund of $29.95 on October 11, 2017.  Please allow 3 - 5 business days for these funds to process to your credit card account.  At this time, we would like to express our regret that your experience with CreditCheck(R) Total may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure on our product landing page: IMPORTANT INFORMATION When you order your $1 3-Bureau Credit Report & FICO(R) Scores, you will begin your 7-day trial membership in CreditCheck(R) Total. If you don't cancel your membership within the 7-day trial period**, you will be billed $29.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM. Our records indicate that you enrolled on April 18, 2014, On March 29, 2015 and July 27, 2016, the benefits of the membership were upgraded.  Notifications were sent regarding these...

changes.  Your membership has been cancelled on March 21, 2018.    Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancel.  The customer agrees to these terms when submitting their order. Customer satisfaction is our priority, as a courtesy we have issued a refund of $149.94 on March 21, 2018.  Please allow 3 - 5 business days for these funds to process to your credit card account.  We apologize for any inconvenience our hold times caused you.  We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve. Tell us why here...