Experian Consumer Services

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.
Our records indicate that you enrolled with Experian Credit TrackerSM on July 1, 2014, and followed by a request to cancel the membership on May 15, 2015. We do not have any record of you...

requesting cancellation prior to that date. At the time of cancellation, a one month courtesy refund was issued for $14.95 to the credit card on file.
Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $14.95 on May 22, 2015 making the total refund of $29.90. Please allow 3 - 5 business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure at sign up:
IMPORTANT INFORMATION:
When you order your $1 Credit Report & FICO® Score, you will begin your 7 day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7 day trial period*, you will be billed $19.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.
Please be advised that the price disclosed when you subscribed was $14.95.
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with ExperianCreditTrackerSM.
Our records indicate that you enrolled with ExperianCreditTrackerSM on June 3, 2015, and followed by a request to cancel the membership on June 16, 2015. A welcome email notification was...

sent to the email address you provided at the time of enrollment.
At this time we would like to express our regret that your experience with ExperianCreditTrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure on our product landing page:
IMPORTANT INFORMATION
When you order your $1 Credit Report and FICO(R) Scores here, you will begin your 7-day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7-day trial period*, you will be billed $24.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.
Customer satisfaction is our priority, as a courtesy we have issued a refund of $24.95 on June 17, 2015. Please allow 3 - 5 business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksTM.
Our records indicate that you ordered a one dollar credit report along with trial membership. The membership was not cancelled; consequently, in accordance with the published terms of our...

offer, the credit card provided was charged our monthly membership fee on January 15, 2016 and on or about the 15th day of each subsequent month. On May 19, 2016, your paid benefits were discontinued per your request.
Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinue. The consumer agrees to these terms when submitting their order.
We have, as a courtesy, issued a refund of $21.95. Please Allow 3 - 5 business days for these funds to process to the credit card account. (It is also important to note that this refund should appear on your next credit card statement.)
At this time we would like to express our regret that your experience with CreditWorksTM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. The following disclosure is displayed on the order form, in close proximity to where your credit card information is entered:
PAYMENT INFORMATION
When you order your $1 Credit Report and FICO® Score here, you will begin your 7-day trial membership in Experian CreditWorks™. You may cancel your trial membership at any time within 7 days without charge. If you decide not to cancel, your membership will continue and you will be billed for just $21.95/month, for each month that you continue your membership. You may cancel your membership and stop the monthly billing by contacting us at any time; however, you will not be eligible for a pro-rated refund of your current month's paid membership fee.
We appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and memberships.
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with CreditCheck(R) Total.  Our records indicate you contacted us on February 22, 2018, and your membership was cancelled.  At the time of cancellation, a one month courtesy refund was issued for $32.61. We...

apologize for any inconvenience our hold times caused you.  We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve.   We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.  Our records indicate you contacted us on February 1, 2018, and your membership was cancelled within the trial period.  We apologize for any inconvenience our hold times caused...

you.  We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve.   We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The membership was in fact cancelled prior to the date I would have been charged. As I am not on the computer end of your call I have no proof of this transaction taking place. The fact that I am not the only customer to have this same exact complaint proves the scam that is being ran. I will not accept anything less than a full refund, the amount you claim to have refunded as a courtesy is unacceptable' its not even half!  There have been zero refunds to my bank account as I'm writing this response.  I will not be a victim of this scam, and want the 12 months you illegally deducted from my account refunded IN FULL within 10 business days. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12689054, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for writing and expressing your concern regarding Experian CreditWorksSM.  Our records indicate that a one-dollar credit report along with a trial membership was ordered with Experian CreditWorksSM utilizing your MasterCard on December 19, 2017.  The membership was not cancelled; consequently, in accordance with the published terms of our offer, the credit card provided at the time of enrollment was charged our monthly membership fee on December 20, 2017, and January 30, 2018.    A welcome email notification was sent to the email address provided at the time of enrollment.  On March 1, 2018, we canceled the membership.Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinue. The consumer agrees to these terms when submitting their order.  As a courtesy, we issued a refund for $21.95 on March 1, 2018.  Please allow 3 - 5 business days for these funds to process to the credit card account.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding
your membership with Experian Credit
TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on April 24, 2015, and followed by a
request to cancel the membership on December
4, 2015.  A Welcome email...

notification was
sent to the email address you provided at the time of enrollment.Customer satisfaction is our priority, as a courtesy we
have issued a refund of $175.60 on December 9, 2015.  Please allow 3 - 5 business days for these
funds to process to your credit card account. 
It is also important to note that this refund should appear on your next
credit card statement.At this time we would like to express our regret that your
experience with Experian Credit
TrackerSM may not have met your expectation or our standard of
excellence.  We feel it is important to
keep the consumer informed regarding the ordering process.  Our website displays the following disclosure
on our product landing page:Important
information: When you order your $1 Credit Report & FICO® Score, you will begin your 7-day trial
membership in Experian Credit TrackerSM. If you don't cancel your membership
within the 7-day trial period*, you will be billed $21.95 for each month that
you continue your membership. You may cancel your trial membership anytime
within the trial period without charge.We strive for exceptional customer satisfaction and hope we
have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.
Our records indicate that you enrolled with Experian Credit TrackerSM on April 1, 2016, and followed by a request to cancel the membership on April 11, 2016. A Welcome email notification was...

sent to the email address you provided at the time of enrollment.
Customer satisfaction is our priority, as a courtesy we have issued a refund of $21.95 on April 12, 2016. Please allow 3 - 5 business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure on our product landing page:
Important information:
When you order your $1 Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7-day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint...

resolved.
Please consider it resolved then. I would like some of my money back because I really do believe that I really didn't use their service, but I made a mistake publishing that because I should have put so much more thought into it. In my good will for my mistake, I guess I'll just have to write it off as a loss.  Again, please mark the complaint as resolved if possible. =) Have a good day, 
[redacted] 
[redacted]

Thank you for writing and expressing your concern regarding your membership with Freecreditreport.com(R).Our records indicate that you enrolled with Freecreditreport.com(R) on December 12, 2014, and followed by a request to cancel the membership on February 20, 2015. At the time of cancellation, a...

one month courtesy refund was issued for $14.99 to the credit card on file.Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $29.98 on February 21, 2015. Please allow 3 - 5 business days for these funds to process to your credit card account.  It is also important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with Freecreditreport.com(R) may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure at sign up:*IMPORTANT INFORMATION When you order your $1 Credit Report and FREE Score here, you will begin your 7-day trial membership in freecreditreport.com. If you don't cancel your membership within the 7-day trial period**, you will be billed $14.99 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge. Click here to access your free annual credit report available under federal law.Calculated on the PLUS Score model, your Experian Credit Score indicates your relative credit risk level for educational purposes and is not the score used by lenders. Learn more.We appreciate the time you took to send us your comments and suggestions.  We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us.  It is through information provided by customers such as you that we are able to improve our products and memberships.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with [redacted].
Our records indicate that you enrolled with [redacted] on March 27, 2009 and followed by a request to cancel the membership on May 5, 2015.
In your complaint you stated that the number...

provided on the welcome email did not allow you to speak to a representative. We have tested the number in question (###-###-####), and can confirm that this not a phone number owned by Experian, but a fax line. Our website displays a phone number of ###-###-####.
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure at sign up:
Important information:
When you order your $1 Credit Report & FICO® Score, you will begin your 7 day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7 day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.
Please be advised that the price disclosed when you subscribed was $14.95.
Credit score calculated based on FICO Score 8 model. Your lender or insurer may use a different FICO Score than FICO Score 8, or another type of credit score altogether. Learn More.
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM.  Our records indicate that you ordered a one dollar credit report along with a trial membership on April 4, 2017.  The membership was not cancelled; consequently, in accordance with the...

published terms of our offer, the credit card provided was charged our monthly membership fee on April 13, 2017, and May 13, 2017.  A welcome email notification was sent to the email address you provided at the time of enrollment.  Per your request, your paid benefits will cease, effective June 13, 2017.  You will continue to have access to your Experian(R) credit report and FICO(R) Score once every 30 days, at no charge to you. Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinue. The consumer agrees to these terms when submitting their order.  On May 15, 2017, a refund was issued in the amount of $23.32 ($21.95 plus $1.37 tax).  We have, as a courtesy, issued an additional refund of $23.32 ($21.95 plus $1.37 tax) on May 18, 2017.  Please allow 3 - 5 business days for these funds to process to the credit card account.At this time we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure on our product order form:PAYMENT INFORMATIONWhen you order your $1 Credit Report and FICO(R) Score here, you will begin your 7-day trial membership in Experian CreditWorksSM. You may cancel your trial membership at any time within 7 days without charge. If you decide not to cancel, your membership will continue and you will be billed for just $21.95/month, plus $1.37 sales tax for a total of $23.32/month, for each month that you continue your membership. You may cancel your membership and stop the monthly billing by contacting us at any time; however, you will not be eligible for a pro-rated refund of your current month's paid membership fee.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.
Our records indicate that you enrolled with Experian Credit TrackerSM on February 10, 2015, and followed by a request to cancel the membership on May 28, 2015.At the time of cancellation, a...

one month courtesy refund was issued for $21.95 to the credit card on file.
Our records further show that an additional refund was issued in the amount of $65.85 on June 1, 2015. Please allow 3 - 5 business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure on our product landing page:
IMPORTANT INFORMATION:
When you order your $1 Credit Report & FICO® Score, you will begin your 7 day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7 day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.
It is unfortunate that you had such an adverse experience while dealing with Experian Credit TrackerSM. We vigilantly strive to provide the highest standards of customer care and satisfaction. We appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and memberships.
We hope we have addressed your area of concern to your expectation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I would also like to secure a commitment from Experian that my credit card will not incur any additional fees whatsoever, monthly or otherwise. 
Regards,
[redacted]

We are sorry to read of your dissatisfaction with our response regarding your membership with Experian CreditWorksSM.
Our research indicates that on April 3, 2017 and April 18, 2017, we notified you that we have sent your issue, regarding discrepancies between the report displayed via your online membership and your mailed Experian(R) report, to our technical team for research. As a courtesy, we have converted your membership to Experian CreditWorksSM Basic on April 24, 2017. You now have access to your Experian(R) report and FICO(R) Score every 30 days, free of charge.
We again apologize for any inconvenience or misunderstanding and we hope the above information is helpful to you in considering this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be somewhat satisfactory to me. While Experian did finally refund my money after I spent an hour on hold waiting for them to to deal with the call, the major problem still remains. They have their User Experience, User Flow, whatever you want to call it, set up so that, by default, customers who are looking for the free credit score that Experian is mandated to provide by the federal government, end up purchasing a 39.95 product, and signing up for a 21.95 a month product. There are people who won't catch this soon enough. If you want to see the whole extent of the boondoggle they are running, just take a look at their [redacted] page in San Francisco. The number of complaints about this practice is insane.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Submitted paperwork, i.e. bank statements on Saturday 01/18/2015 via fax.  Have not heard anything yet.
Regards,
[redacted]

My full Credit Card number is [redacted]I have been billed for the last two years $19.11 every month and [redacted] has helped me dispute.Can you help pass the information to Experian. Thank you.