Experian Consumer Services

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.
Our records indicate that you enrolled with Experian Credit TrackerSM on April 29, 2015, and followed by a request to cancel the membership on June 17, 2015.
Customer satisfaction is our...

priority, as a courtesy we have issued a refund of $83.85 on June 19, 2015. Please allow 3 - 5 business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.
Experian Credit TrackerSM does not include reports and scores from all three credit bureaus. After enrollment, we provide our customers the opportunity to purchase a 3 bureau credit report and score to supplement the information provided with your membership.
We display the following disclosure when you order your 3 bureau report and scores:
PAYMENT INFORMATION:
When you click the “Get All 3 Scores & All 3 Reports” button, your credit card on file will be charged $39.95 once your identity has been confirmed and your report is ready to view. If, for any reason, we are unable to provide you with this report, we will not charge your credit card. Please note this transaction is nonrefundable.
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure on our product landing page:
IMPORTANT INFORMATION:
When you order your $1 Credit Report & FICO® Score, you will begin your 7 day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7 day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.
Our records indicate that you enrolled with Experian Credit TrackerSM on January 25, 2016, and followed by a request to cancel the membership on April 14, 2016. A Welcome email notification...

was sent to the email address you provided at the time of enrollment. At the time of cancellation, a one month courtesy refund was issued for $21.95.

Customer satisfaction is our priority, as a courtesy we have issued a refund of the membership fees of $43.90 on April 20, 2016. Please allow 3 - 5 business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure on our product landing page:
Important information:
When you order your $1 Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7-day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.
Also in reviewing your customer file it appears you purchased and viewed your 3 bureau credit report on March 23, 2016.
At enrollment, you entered your personal information and credit card number. After enrollment the following disclosure is displayed on the 3 bureau credit report order page:
PAYMENT INFORMATION
Note: Your credit card will be charged $39.95, once your identity has been confirmed and your report is ready to view. If, for any reason, we are unable to provide you with this report, we will not charge your credit card. Please note this transaction is non-refundable.
We have issued an additional credit for $39.95 on April 20, 2016, making your total refund $83.85. When we issue a credit it can take from 3 - 5 business days for them to post the funds to your account. It is also important to note that these refunds should appear on your next credit card statement.
We wish to emphasize that for the duration of the membership we provided a number of benefits available to you at any time through our website, including, but not limited to, unlimited access to your credit report, as well as credit monitoring alerts which were updated daily.
In the future we recommend visiting www.annualcreditreport.com which allows consumers to request a free credit report, once every 12 months from each of the three nationwide consumer credit reporting companies.
However, ConsumerInfo.com is not a credit bureau, and our online credit reports are premium products requiring the applicable fee listed on each respective order form.
We appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and memberships.
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM.  Our records indicate that you ordered a one dollar credit report along with a trial membership on January 9, 2017.  The membership was not cancelled; consequently, in accordance with...

the published terms of our offer, the credit card provided was charged our monthly membership fee on January 18, 2017. A welcome email notification was sent to the email address you provided at the time of enrollment. On January 20, you contacted us and the membership was canceled.Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinue. The consumer agrees to these terms when submitting their order.  We have, as a courtesy, issued a refund totaling $23.73 ($21.95 plus $1.78 tax) on January 31, 2017.  Please allow 3 - 5 business days for these funds to process to the credit card account.At this time we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure on our order page:PAYMENT INFORMATIONWhen you order your $1 Credit Report and FICO(R) Score here, you will begin your 7-day trial membership in Experian CreditWorksSM. You may cancel your trial membership at any time within 7 days without charge. If you decide not to cancel, your membership will continue and you will be billed for just $21.95/month, plus $1.78 sales tax for a total of $23.73/month, for each month that you continue your membership. You may cancel your membership and stop the monthly billing by contacting us at any time; however, you will not be eligible for a pro-rated refund of your current month's paid membership fee.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM. Our records indicate that you enrolled with Experian Credit TrackerSM on December 1, 2014, and followed by a request to cancel the membership on January 9, 2015.  We have researched...

your account and there is no record of you requesting cancellation prior to being charged the membership fee on January 5, 2015 for the month of December 2014. Our records also indicate that you accessed your Experian report on December 4, 2014 and January 5, 2015. We wish to emphasize that for the duration of the membership we provided a number of benefits available to you at any time through our website, including, but not limited to, unlimited access to your credit report, as well as credit monitoring alerts which were updated daily.  However, as a courtesy and based upon your request, we have issued a refund of $19.95 on January 10, 2015.  Please allow 7 – 10 business days for these funds to process to your credit card account.  Please be aware, however, that this refund may not be reflected on your credit card statement for 1 – 2 billing cycles. At this time we would like to express our regret that your experience with Experian Credit TrackerSM  may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure at sign up: Important information: When you order your $1 Credit Report & FREE Score, you will begin your 7-day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7-day trial period*, you will be billed $19.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

I have reviewed the response made by the Experian  in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.
Our records indicate that you enrolled with Experian Credit TrackerSM on March 22, 2016, and followed by a request to cancel the membership on April 15, 2016. A Welcome email notification was...

sent to the email address you provided at the time of enrollment.
Customer satisfaction is our priority, as a courtesy we have issued a refund of $24.95 plus $1.56 sales tax for a total of $26.51 on April 20, 2016. Please allow 3 - 5 business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure on our product landing page:
IMPORTANT INFORMATION:
When you order your $1 Credit Report and FICO® Scores here, you will begin your 7-day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7-day trial period*, you will be billed $24.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.
We apologize for any misunderstanding or inconvenience. As a consumer you are indeed entitled to receive a free individual credit report from the credit reporting companies under the Fair Credit Reporting Act, dependent on certain requirements, or under the FACTA laws. To submit a request under the FCRA via Experian, please call 1-888-397-3742. For reports requested under the auspices of FACTA, please go to www.annualcreditreport.com.
However, ConsumerInfo.com is not a credit bureau, and our online credit reports are premium products requiring the applicable fee listed on each respective order form.
We appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and memberships.
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for expressing your concern regarding the billing of your Experian Credit TrackerSM credit monitoring account.
Experian Credit TrackerSM does offer a $1 (dollar) 7-day trial membership to our credit monitoring product. However, the trial membership offer is valid for first time...

customers only. Returning customers are presented with a "Welcome Back” screen informing them that if they continue with the order process, they will immediately become paying members. This means the credit card we have on file would be billed the day of the enrollment.
Our records indicate that you enrolled with Experian Credit TrackerSM on July 21, 2015. As a returning member, and in accordance with the published terms of our offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancel, the credit card provided was immediately charged the monthly membership fee of $21.95. We then received notification from you to cancel the membership on July 22, 2015.
We apologize for any inconvenience or misunderstanding. As a courtesy, we have issued a refund of $21.95 on July 24, 2015. Please allow 3 - 5 business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.
We hope the above information is helpful to you in considering this matter.

Revdex.com:
Thank you for your help. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. 
Regards,
[redacted]

Thank
you for writing and expressing your concern regarding your membership with Experian
Credit TrackerSM.Our records indicate that you enrolled with Experian
Credit TrackerSM on October 21, 2014,
and followed by a request to cancel the membership on December 14, 2015. A Welcome email...

notification was
sent to the email address you provided at the time of enrollment.Customer satisfaction is our priority, as a courtesy we
have issued a refund of $19.95 on December 15, 2015.  We also refunded your credit card with the remaining
amount of the membership for a one year period making the total refund $239.40.  Please allow 3 - 5 business days for these funds
to process to your credit card account. 
It is important to note that this refund should appear on your next credit
card statement.At this time we would like to express our regret that your
experience with Experian Credit TrackerSMmay not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer
informed regarding the ordering process. 
Our website displays the following disclosure on our product landing
page:Important
information: When you order your $1 Credit Report & FICO® Score, you will begin your 7-day trial
membership in Experian Credit TrackerSM. If you don't cancel your membership
within the 7-day trial period*, you will be billed $21.95 for each month that
you continue your membership. You may cancel your trial membership anytime
within the trial period without charge.We strive for exceptional customer satisfaction and hope we
have addressed your area of concern to your expectation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Hi [redacted] @ Revdex.comHere are the copies of the documents requested. Please help me with the rest of my refund from Experian.Thank you[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Well from your response I can now assume you have read nothing other then the dollar amount in the complaint. Since you care nothing about your horrible customer service and won't even start to address the issues you have then you can continue screwing people over.
Regards,
[redacted]

Thank you for writing and expressing your concern regarding your membership with Freecreditreport.com(R).
Our records indicate that you enrolled with Freecreditreport.com(R) on October 17, 2014, and followed by a request to cancel the membership on November 11, 2014. A welcome email...

notification was sent to the email address you provided at the time of enrollment.
Customer satisfaction is our priority, as a courtesy we have issued a refund of $14.99. Please allow 7-10 business days for these funds to process to your credit card account. It is also important to note that this refund may not be reflected on your credit card statement for 1-2 billing cycles.
At this time we would like to express our regret that your experience with Freecreditreport.com(R) may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure at sign up:
*IMPORTANT INFORMATION
When you order your $1 Credit Report and FREE Score here, you will begin your 7-day trial membership in freecreditreport.com. If you don't cancel your membership within the 7-day trial period**, you will be billed $14.99 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge. Click here to access your free annual credit report available under federal law.
We apologize for any misunderstanding or inconvenience. As a consumer you are indeed entitled to receive a free individual credit report from the credit reporting companies under the Fair Credit Reporting Act, dependent on certain requirements, or under the FACTA laws. To submit a request under the FCRA via Experian, please call ###-###-####. For reports requested under the auspices of FACTA, please go to www.annualcreditreport.com.
We appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and memberships.
We hope the above information is helpful to you in considering this matter.

Thank you for contacting us regarding the accounts opened at CreditCheck(R) Total.
CreditCheck(R) Total offers a one dollar 7-day trial membership in a monthly credit monitoring product. Our website fully describes the offer and the order form details the terms and conditions, including billing...

at the end of the one dollar trial and monthly thereafter unless and until the customer notifies us of their wish to cancel. This was agreed to when submitting the order.
We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure on our product landing page:
IMPORTANT INFORMATION
When you order your $1 3-Bureau Credit Report & FICO(R) Scores, you will begin your 7-day trial membership in CreditCheck(R) Total. If you don't cancel your membership within the 7-day trial period**, you will be billed $29.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.
Our records indicate that you and Gregory Lyons enrolled with CreditCheck(R) Total on September 16, 2016. The memberships were not cancelled within the one dollar 7-day trial period. Consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee of $29.95 on September 29, 2016, for each of your accounts.
Our records also indicate that you contacted us to cancel the membership on September 29, 2016, and the paid memberships were not canceled. You then contacted us on September 30, 2016 to have the membership canceled. At that time, both memberships were cancelled as requested.
We apologize for any inconvenience or misunderstanding. As a courtesy, on October 4, 2016, we have issued a refund of the monthly membership fees of $29.95 on each account for a total of $59.90. Please allow 3 - 5 business days for these funds to process to your credit card account.
It is unfortunate that you had an adverse experience while dealing with ConsumerInfo.com(R). ConsumerInfo.com(R) vigilantly strives to provide the highest standards of customer care and satisfaction. Additionally, the statements ascribed to our customer service representative are not in accordance with our policies; we will be addressing these allegations directly with the representative, and will take the appropriate steps to prevent a reoccurrence of such events.
We hope the above information is helpful to you in considering this matter.

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM.   Our records indicate that you ordered a one dollar credit report along with a trial membership on January 30, 2017.  The membership was not cancelled; consequently, in accordance with...

the published terms of our offer, the credit card provided was charged our monthly membership fee of $23.90 on February 8, 2017 and on or about the 8th of each subsequent month.  A welcome email notification was sent to the email address you provided at the time of enrollment.  Per your phone request, your benefits ceased on April 10, 2017. Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinue. The consumer agrees to these terms when submitting their order. We have, as a courtesy, issued a refund totaling $23.90 on April 10, 2017 and an additional $47.80 on April 14, 2017.  Please allow 3 - 5 business days for these funds to process to the credit card account. At this time we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure on our product landing page: IMPORTANT INFORMATION When you order your $1 Credit report and FICO(R) Score 8, you will begin your 7-day trial membership in Experian CreditWorksSM. If you don’t cancel your membership within the 7-day trial period*, you will be billed $21.95 for each month that you continue your membership. You may easily cancel your trial membership online anytime within the trial period without charge. Please note that your membership fee also included tax of $1.95 monthly. Your online cancellation is available in the “My Profile” tab found by clicking on your name within the membership.  You would then click on “My Membership” and the cancellation section is the “Cancel Online” link at the bottom of the page. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on March 14, 2017, and followed by a request to cancel your paid benefits on March 27, 2017.  We apologize for any...

misunderstanding or inconvenience; however, we do not have a record of a cancellation request prior to this date.  Your paid benefits will end, effective April 24, 2017.  After this date, you will have access to your Experian(R) report every 30 days, free of charge.Customer satisfaction is our priority, as a courtesy we have issued a refund of $24.99 on March 29, 2017.  Please allow 3 - 5 business days for these funds to process to your credit card account.  At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancel.  The customer agrees to these terms when submitting their order.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Dear Revdex.com,I very much appreciate your help with my issue with Experian. In Experian's response to my complaint the stated the following, "Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $109.75 on May 18, 2016.  Please allow 3 - 5 business days for these funds to process to your credit card account.  It is also important to note that this refund should appear on your next credit card statement."I accepted their offer but included a comment stating that I was fairly certain that experian did not have my credit card information to enable them to do this transfer. I asked the Revdex.com, as mediators in this claim, to help me confirm that Experian would be able to make the deposit, and I have not heard anything back. I have also not received any deposit, and although it has only been 2 days, I just want to confirm that they did indeed have the right card details. Please let me know that there is a way to follow up with this. thank you,[redacted]

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM. Our records indicate that you enrolled with Experian Credit TrackerSM on May 28, 2015, and followed by a request to cancel the membership on June 8, 2015. A welcome email notification was...

sent to the email address you provided at the time of enrollment. Customer satisfaction is our priority, as a courtesy we have issued a refund of $21.95 to the card on file on June 11, 2015.  Please allow 3 - 5 business days for these funds to process to your credit card account.  It is also important to note that this refund should appear on your next credit card statement. At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure at sign up: IMPORTANT INFORMATION: When you order your $1 Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7-day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge. We apologize for any misunderstanding or inconvenience.  As a consumer you are indeed entitled to receive a free individual credit report from the credit reporting companies under the Fair Credit Reporting Act, dependent on certain requirements, or under the FACTA laws.  To submit a request under the FCRA via Experian(R), please call ###-###-####.  For reports requested under the auspices of FACTA, please go to [redacted]. We appreciate the time you took to send us your comments and suggestions.  We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us.  It is through information provided by customers such as you that we are able to improve our products and memberships. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for writing and expressing your concern regarding Experian Credit TrackerSM.Our records indicate that a membership was started with Experian Credit TrackerSM on February 9, 2016.  A welcome email notification was sent to the email address provided at the time of enrollment.  This...

was followed by a request to cancel the membership on November 3, 2016.  We do not have a record of a request prior to this date.  Unfortunately, at this time the membership was not cancelled.  On November 4, 2016, you contacted us again to have the membership canceled.  The paid benefits were canceled and a one month courtesy refund was issued in the amount of $24.99.Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $49.98 on November 8, 2016.  Please allow 3 - 5 business days for these funds to process to your credit card account.  Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancel.  The customer agrees to these terms when submitting their order.It is unfortunate that you had an adverse experience while dealing with ConsumerInfo.com(R).  ConsumerInfo.com(R) vigilantly strives to provide the highest standards of customer care and satisfaction.We hope the above information is helpful to you in considering this matter.

Thank you for writing and expressing your concern regarding your membership with CreditScore.comTM
Our records indicate that you and [redacted] enrolled with CreditScore.comTM on July 10, 2014. On April 19, 2015, your memberships with CreditScore.comTM were upgraded to Experian Credit TrackerSM. A...

welcome email notification was sent to the email addresses you provided at the time of enrollment.
The memberships were not cancelled. Consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee of $9.95 for your membership and $12.95 for [redacted]’s membership on November 30, 2015 on or about the 30th of each subsequent month.
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure at sign up:
Important information:
When you order your $1 Credit Report & FICO® Score, you will begin your 7 day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7 day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.
Please be advised that the price disclosed when you subscribed was $9.95 and $12.95.
As a courtesy, on December 18, 2015 we have issued a refund of $109.45 for your membership and $142.45 for [redacted]’s membership for a total refund of $252.40 of the monthly membership fees. Please allow 3 - 5 business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.
We hope the above information is helpful to you in considering this matter.