Experian Consumer Services

Thank you for your recent request to remove your personal information from our files.  Unfortunately, we are not able to delete your entire online account and profile at this time.  We are legally obligated to retain records of requests for credit reports from the credit reporting...

agencies, to verify permissible purpose under the Fair Credit Reporting Act.  In addition, pursuant to federal regulatory requirements, we must retain a customer’s core account information (including any-and-all records of customer complaints pertaining to such account).  Of course, we realize the sensitive nature of this information, and maintain this data with great care for security and respect for your privacy. Thank you for your understanding in this matter.

Thank you for writing and expressing your concern regarding your membership with CreditCheck(R) Total. Our records indicate that you enrolled with CreditCheck(R) Total on July 7, 2017, and followed by a request to cancel the membership on November 19, 2017.  A Welcome email notification was...

sent to the email address you provided at the time of enrollment. Customer satisfaction is our priority, as a courtesy we have issued a refund of $29.95 on November 19, 2017 and a refund of $59.95 on November 22, 2017.  Please allow 3 - 5 business days for these funds to process to your credit card account.  At this time, we would like to express our regret that your experience with CreditCheck(R) Total may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure on our product landing page: IMPORTANT INFORMATION When you order your $1 3-Bureau Credit Report & FICO(R) Scores, you will begin your 7-day trial membership in CreditCheck(R) Total. If you don't cancel your membership within the 7-day trial period**, you will be billed $29.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Plus.  Our records indicate that you ordered a one-dollar credit report along with a trial membership on September 18, 2017.  The membership was not cancelled; consequently, in...

accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on September 29, 2017, and on or about the 29th of each following month.  A welcome email notification was sent to the email address you provided at the time of enrollment. Per your request, your paid benefits will were discontinued on March 1, 2018.   A courtesy refund was issued to you for $21.95.  In response to your complaint, canceled all membership benefits on March 9, 2018.  We have, as a courtesy, issued an additional refund totaling $43.90 on March 9, 2018.  Please allow 3 - 5 business days for these funds to process to the credit card account.Our records further indicate that an additional one-dollar credit report and trial membership was ordered on September 18, 2018, using the same [redacted] card.  This membership was also not canceled within the trial period, and billed on September 29, 2017.  On October 18, 2017, the membership was canceled and a one-month courtesy refund was issued.  Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinue. The consumer agrees to these terms when submitting their order. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for the opportunity to respond to your concerns.  Our records indicate that you enrolled in a trial membership with Experian IdentityWorksSM Plus on September 16, 2017.  In response to this complaint, we have canceled your membership.  You will have access to the account...

until the end of the trial period on October 17, 2017.We apologize for any inconvenience our hold times caused you.  We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve.  We hope the above information is helpful to you in considering this matter.

Thank you for the opportunity to respond to your concerns.Our records indicate that you enrolled with Triple AlertSM on March 12, 2013.  Our records also indicate that you enrolled with [redacted] on June 24, 2013.  On May 10, 2015, the benefits were upgraded to Experian...

Credit TrackerSM.  Notifications were sent regarding this change.  Lastly, our records indicate that you enrolled with CreditCheck(R) Total on September 29, 2017.  On March 15, 2018, we canceled the three memberships in response to your complaint.Our websites describe the offers and the order forms detail the terms and conditions of each offer, including billing monthly thereafter unless and until the customer notifies us of their wish to discontinue. The consumer agrees to these terms when submitting their order.We apologize for any inconvenience our hold times caused you.  We appreciate the time you took to send us your comments and will consider this feedback as we continue to improve.  We hope the above information is helpful to you in considering this matter.

Thank you for writing and expressing your concerns regarding Experian IdentityWorksSM Premium. Our records indicate that you successfully completed enrollment into Experian IdentityWorksSM Premium on October 3, 2017, and this membership is currently active in a 30-day trial period.  Our...

records further indicate that you successfully logged in on multiple dates, up to and including October 3, 2017, October 4, 2017, October 5, 2017, and October 6, 2017.  You were able to view your report via the membership on October 4, 2017 and October 6, 2017. At this time we would like to express our regret that your experience with Experian IdentityWorksSM Premium may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure on our product landing page: IMPORTANT INFORMATION A credit card is required to start your free 30-day trial membership† in Experian IdentityWorks PremiumSM. You may cancel your trial membership at any time within 30 days without charge. If you decide not to cancel, your membership will continue and you will be billed $19.99 for each month that you continue your membership. You may easily cancel your trial membership online anytime within the trial period without charge. Unfortunately, we will be unable to waive the monthly membership fees for your paid membership. We appreciate the time you took to send us feedback regarding our website. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us.  It is through information provided by customers such as you that we are able to improve our products and memberships. Thank you for your understanding in this matter.  If we can be of additional assistance, please do not hesitate to contact us.

Thank you for writing and expressing your concern regarding your membership with CreditCheck(R) Total. Our records indicate that you enrolled with CreditCheck(R) Total on January 3, 2018, and followed by a request to cancel the membership on February 13, 2018.  We apologize for any...

inconvenience our hold times caused you.  We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve.

We appreciate the time you took to send us your comments and suggestions.

We appreciate your feedback and have noted your concerns. After conducting an additional review, our decision remains the same; as a courtesy we have provided a 12-month refund in the amount of $299.40.

Thank you for informing us of your recent experience with ConsumerInfo.com®. 

 

It is unfortunate that you had such an adverse experience while dealing with ConsumerInfo.com®.  ConsumerInfo.com® vigilantly strives to provide the highest standards of customer care and satisfaction. We hope we have addressed your area of concern to your expectation.

Thank you for contacting us regarding the accounts opened at Experian Credit TrackerSM.
Experian Credit TrackerSM does offer a $1.00, 7-day trial membership in a monthly credit monitoring product. Our website describes the offer in detail and the Order Form details along with the terms and...

conditions of the offer, including billing at the end of the $1.00, 7 day trial and monthly fees thereafter unless and until the customer notifies us of their wish to cancel. This is agreed to when submitting the order.
Our records indicate that you, [redacted] and [redacted] enrolled with Experian Credit TrackerSM on October 2, 2014. The memberships were not cancelled within the $1.00, 7 day trial period. Consequently, in accordance with the published terms of our offer, the credit card provided for your membership was charged our monthly membership fee of $19.95 plus $1.77 sales tax for a total of $21.72 on October 9, 2014. A welcome email notification was sent to the email address you provided at the time of enrollment.
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. The below disclosure is displayed on the main page:
IMPORTANT INFORMATION:
When you order your $1 Credit Report & FREE Score, you will begin your 7 day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7 day trial period*, you will be billed $19.95 plus $1.77 sales tax for a total of $21.72 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.
In addition the credit card provided for the memberships, for Maxine and [redacted] was charged the monthly membership fee of $19.95 for a total of $39.90 on October 9, 2014.
On October 10 2014, we received notification from [redacted] to cancel the memberships. As a courtesy, we have issued a refund of the monthly membership fees of $19.95 plus $1.77 sales tax for a total of $21.72 for Ms. [redacted] and $39.90 for Mr. and Mrs. [redacted]’s memberships. Please allow 7 – 10 business days for these funds to process to your credit card account. Please be aware, however, that this refund may not be reflected on your credit card statement for 1 – 2 billing cycles.
We appreciate the time you took to send us his comments and suggestions. We value the input from our customers; it is through information provided by customers such as you that we are able to improve our products and memberships.
We hope the above information is helpful to you in considering this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for informing us of your recent experience with freecreditscore.comTM.  We understand how upsetting a potential credit card fraud situation can be.ConsumerInfo.com(R), Inc. (“CIC”) is an affiliated company of Experian(R), the credit reporting agency, and in that capacity provides...

consumers with credit monitoring and internet access to their personal credit reports.Our records indicate that a membership in freecreditscore.comTM, was ordered on March 24, 2014, [redacted].  The freecreditscore.comTM membership was upgraded to Experian Credit TrackerSM on May 5, 2015.  Since the membership was not cancelled in accordance with the published terms of our offer, the card provided was charged our monthly membership fee on March 31, 2014 and each subsequent month.Additionally, our records show that you contacted CIC on August 29 2016, and stated that you are the holder of the [redacted], did not open the account in question and believed that the order was fraudulently placed with us by a third party utilizing your [redacted].  In response, CIC cancelled the membership. Since you believe that the order was fraudulently placed with us by a third party, we encourage you to file a police report and to watch your accounts carefully in the event of other fraudulent use.Customer satisfaction is our priority, as a courtesy we have issued a refund of $17.99 on September 9, 2016.  Please allow 3 - 5 business days for these funds to process to your credit card account.  We hope the above information is helpful to you in considering this matter.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on October 9, 2015, and followed by a request to cancel the membership on October 25, 2015. A Welcome email notification...

was sent to the email address you provided at the time of enrollment.  Customer satisfaction is our priority, as a courtesy we have issued a refund of $21.95 on October 30, 2015.  Please allow 3 - 5 business days for these funds to process to your credit card account.  It is also important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure on our product landing page:Important information:When you order your $1 Credit Report & FICO® Score, you will begin your 7 day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7 day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for informing us of your recent experience with [redacted] Total.
We understand how upsetting a potential credit card fraud situation can be.
[redacted], Inc. (“CIC”) is an affiliated company of Experian(R), the credit reporting agency, and in that capacity provides...

consumers with credit monitoring services and internet access to their personal credit reports.
Our records indicate that two complimentary Experian(R) credit scores along with trial memberships in [redacted] Total was ordered on March 24, 2015 utilizing a Visa card with the last four digits [redacted]. In addition, the consumer certifies that the information given is complete and accurate and that we have authorization to use this information for the outlined purposes.
Additionally, our records show that you contacted CIC on March 25, 2015, and stated that you are the holder of the Visa card, did not open the accounts in question and believed that the orders was fraudulently placed with us by a third party utilizing your Visa card. In response, CIC cancelled the membership and locked the accounts.
Since you believe that the order was fraudulently placed with us by a third party, we encourage you to file a police report and to watch your accounts carefully in the event of other fraudulent use.
Customer satisfaction is our priority, as a courtesy we have issued a refund of $2.00 on April 8, 2015. Please allow 3 - 5 business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.
We appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and memberships.
We hope the above information is helpful to you in considering this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM. Our records indicate that you enrolled with Experian Credit TrackerSM on December 2, 2014, and followed by a request to cancel the membership on January 7, 2014.  Customer satisfaction...

is our priority, as a courtesy we have issued a refund of $14.95 on January 9, 2015.  Please allow 7-10 business days for these funds to process to your credit card account.  It is also important to note that this refund may not be reflected on your credit card statement for 1-2 billing cycles. At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure at sign up: Important information: When you order your $1 Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7-day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge. Please be advised that the price disclosed when you subscribed was $14.95. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for bringing your concerns to our attention regarding the CreditReport.comTM membership and credit report pulled on August 10, 2014.The product that you ordered was a 3 bureau credit report and score. This product is not included in the trial offer and is...

always advertised for a fee. As a courtesy, we issued a full refund of the purchase price on August 12, 2014, an amount totaling $32.95. We appreciate the time you took to send us your comments and suggestions.  We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us.  It is through information provided by customers such as you that we are able to improve our products and memberships.We hope the above information is helpful to you in considering this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
It was nice that these [redacted] finally acknowledged that I had an account with them and they refunded my money that they stole from me but they are still displaying false information about my [redacted]. I know that they say that I must dispute it through another part of their company and I have done this several times. These people are the lowest form of sm that was ever created and I will soon be making them wish that they never saw my name.
Regards,
[redacted]