ExploreTrip, Inc.

Dear Customer,
Please accept our sincere apologies for the inconvenience causedWe tried to reach you on the listed contact number, as there was no response we sent you an EmailAs there was a Major schedule change from the airline and Since you Exchanged the tickets directly with the airline we had no control on your bookingAlso note that since you have already used this flight No Refund can be processed now
Please understand the travel agency limitations on refund policies
Regards,
***

Dear Team,
Please accept our sincere apologies for the inconvenience causedKindly note that we have resolved this case by talking to the customer and promised to process a refund of amount $as the difference that was paid at the airport for the new ticket
Regards
***
ExploreTrip Escalations

Dear Customer,With reference to this case for the booking *** *** Customer had reached out to us over the call for the refund due to flight miss on return tripBut had per the airline policy after departure if the passenger is No Show, No Changes are permitted and No refund given
back.Moreover, we may not able to look into any other alternate options as the customer made exchange with the Air Canada airlines and we have lost control over the booking.We request the customer to reach out to the Airlines for the refund due to the booking is now under Airline control Regards,*** ***ExploreTrip Support

Complaint: ***I am rejecting this response because: I have a flight next week and they say they are still waiting for response wowThat’s a good customer service seen hereI already contact *** airlines and they stated tell your agent to file for it but my booking agent company is so lazy that they do not think about customers once they get their money. Sincerely,*** ***

Dear Customer,
Please accept our apologies for the delay in responseKindly note that the refund delay was from the airlines as we had forwarded the request on higher priorityDo note that the partial refund was already processed to the customer's account
We regret for the inconvenienced caused
Regards,
***
Exploretrip Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to meExploreTrip has confirmed they will be refunding the full amount of CAD $
The only concern I have is that they have advised this before and then never reimbursed meI will report back if the funds are not received.
Sincerely, *** ** ***

RevDex.com:
I spoke with the www.exploretrip.com company through Linkedin and on the phone and expressed how blown away I was that they were getting away with running such a incompetent businessWith that said I feel other consumers will likely continue to experience painful issues with this so called business.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is somewhat satifactory
Sincerely, *** ***

Complaint:***I am rejecting this response because: Dear Sir/Madam,
I disputed over an extra booking shown for *** *** on Novdeparture JFK confirmed and another one Novdeparture DCA confirmedRequest to remove this two extraneous reservation.
I never requested any flight for those days
The other booking for Tara Sinha on Wed January from JFK to Kolkata and back on Wed Feb from Kolkata to JFK is the only reservation that I requested I checked with Qatar Airways and confirmed the reservation
I am not disputing the reservation for January JFK to Kolkata and back on February from Kolkata to JFK,
Solution requested is to resend an email which will not have the and November reservation
Sincerely,*** ***

Dear Customer,
Thank you for bringing this to our notice and accept our sincere apologies for the inconvenience
I have referred your itinerary and advise you that the booking was cancelled before the card is chargedPlease be advised that the transactions showing up on the statement as showing
pending, all the pending transactions would be automatically dropped by the bankWe request you to contact your bank and verify the transactions
Regards,
Chris

Dear Customer,
Thank you for bringing this to our notice
I understand your concern and advise you that the card mentioned was over charged for $accidentally by the systemAs the transaction was processed on the airline merchant, over charged amount cannot be partially refunded from the
total charges.
We would like to refund you for the over charged amount where the refund can be processed only through Paypal or a refund check to your mailing address
Kindly provide your paypal ID or your complete name, address to initiate the refund
We regret the inconvenience and will make sure these errors are not repeated
Regards,
***

Hi team,
Please accept our sincere apologies for the inconvenince causedKindly note that we are trying to provide the passenger with the partial refund due to schedule changeAlso note that we have contacted the customer and requested to provide us the paypal account to process the partial refund for the return flight of the customer.
Regards
***
ExploreTrip Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Dear Customer,
Please accept our sincere apologies for the inconvenience caused
Thank you for your email in regards to the above case of the passenger's concern on cancellation of his bookingWe would like to confirm you that we have a routine procedure of verifying the payment details
of every booking to avoid fraudulent transactionPlease note that we have an automated system that does the verification and sends the authorization email automatically for suspected bookingsKindly note that we have requested the customer to send us the authorization form along with some documents to avoid booking cancellation, however after waiting for long hoursAs per the passenger’s request this reservation was cancelled and informed passenger that the full refund will be processed back to the same card in 3-business days
Regards,
*** ***

Dear Customer,
Thank you for your patience and accept our sincere apologies for the delay in the process
As informed earlier, We have sent multiple reminders to the airline and all over requested been denied with no proper reasonWe are attaching the airline reply for your reference.
Regards,
***

Dear Customer,
Apologies for the inconvenient caused, we would like to inform that as per the British Airways policy No Refund or Changes are permitted it the passenger is No ShowI understand your concern that regarding the return ticket cancellation as per the Airline rules, if the passenger
missed or no show on onward flight and the return ticket is automatically cancelled
We wish if you could have been informed us on the return journey so that we would have been reached out to the British Airways for some adjustment but unfortunately you haven’t been reach out to us for your return journey
Please get back to us at *** my team will guide you accordingly
We are committed to serve you in the best possible way, 24/7, Regards,*** ***ExploreTrip Support*** *** ** ***ExploreTrip.comThank you for choosing ExploreTrip.com

Dear Team,
Please be advised that this reservation was booked by the customer on the website on the selected datesAs per our records the booking was made for the 08th MAR and not 09th as the passenger's quotedAlso note that we have advised the customer that the travel dates can be
changed with the penalties, but he's refusing to do the changes and blaming us for his mistake
Regards,***ExploreTrip Support

Complaint:***I am rejecting this response because: they did not leave a message or an email to respond to I would also be delighted to resolve the matter
Perhaps we can arrange a meeting over the phone if they would be so kind as to email me at ***
Thank you.Sincerely,*** ***

Dear Customer,
Thank you for bringing this to our notice!
Please accept our sincere apologies for the inconvenience causedAs mentioned on our website the price and availability of our low fares can change quickly and cannot be guaranteed until the ticket is issued
We tried to re-book the
ticket at the same price for the same itinerary but were not successfulWe regret the inconvenience caused and wanted to let you know your credit card was not chargedWe hope that you’re able to find another fare on ExploreTrip that meets your travel requirements
Regards,
*** ***
ExploreTrip Escalations

Dear Customer,
Thank you for your response
I have referred your itinerary and advise you that the card mentioned was charged for 1249.82CAD as booked on the websiteOur systems did not processed any other unauthorized charges in USDWe request you to contact your bank and verify the exact
charges
Regards,
***