ExploreTrip, Inc.

Dear Customer
 
Please accept our sincere apology for inconvenience caused.
Kindly note there was a schedule change done by the airline however the airline was not able to provide the alternate flights. Due to inconvenienced caused to the customer we have place the partial refund request for...

the unused flights.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I spoke with the travel agency yesterday and they said there would be no further charges and my card would not be charged for the [redacted]$ quoted (not [redacted]$) and this is satisfactory to me. Sincerely, [redacted]

Dear Customer,
 
Thank you for your reaching out to us!
 
This is to inform you that we are still working with for waiver please be advised that the latest information will be updated within 48-72 hours.
 
We request you to understand the travel agency limitations, as we are working under airline and we need to obey the protocols.
You don't have to contact our support for assistance, just email us at [redacted] and we will contact you immediately.
Appreciate your patience.
Regards,
[redacted]
ExploreTrip Escalations.

Complaint: [redacted]I am rejecting this response because:  I have reached out to your company several times and have made multiple phone calls.  Each phone call I am told to give you more time and each time I give you more time and call back and there has been no progress.  The last phone call I made to your company I was told my case was a priority and you would get back to me the next day.  It has been several months since that phone call.  The error was yours in how you booked our flight and put our information on our tickets.  We discussed this with the airline when it happened and the response that they gave us was that they couldn't give us new tickets due to your error.  We attempted to work with you during the delay, while we were in China, and you stopped answering our phone calls.  You claim to be 24/7 but several times now we have not been able to get a hold of your company, the biggest time being while we were stranded in China.  It has been 5 months since we filed the complaint with the Revdex.com and 6 months since our trip.  As a business you should take responsibility for your actions.  Sincerely,[redacted]

Dear Customer
 
Kindly note we have cross checked the details regarding the incorrect dates which was picked up by the system as the customer stated,however we didn't found any error in the booking as the booking information and the e-ticket confirmation are showing the same dates which is 08th Mar -  13Mar. same advised to the customer and he would like to change the dates for outbound and the inbound flights in which there will be an airline penalty imposed on it, as we do not have authority to wave-off the airline penalty to re-issue the ticket and we can see that the passenger has already taken the outbound flight for 8th Mar if he wish to change the inbound flight there will be an airline penalty imposed.
 
Regards
[redacted]

Dear Customer
 
Kindly note we have received an approval for the reimbursement of $803.80 which will be in the form of check or pay-pal . Request you to kindly provide us the billing address or the pay-pal ID so that we can refund the amount at the earliest.
Regrets Inconvenience...

caused 
Regards
ExploreTrip

Complaint:[redacted]I am rejecting this response because: I spoke to multiple people on the 6/24/** and thereafter whom told me that my account will not be charged.  I have also spoken to the bank and can not hold a pending transaction beyond 24 hours.  The funds cleare on 6/26/**. I spoke to another representative whom told me to submit my bank statement showing the chage and that amount  $[redacted] & $[redacted] which you will be refused.  It simple, explore trip change my account and providedo no service. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
the fact of the matter is that EXPLORE TRIP made the commitment to reimburse me for the mishap, not the airline.  They are trying to skirt the issue by putting the focus on the airline, who has nothing to really do with this.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
British Airways accepted fault in part for the issue at hand. They provided us with a small refund (at least it shows care on their part) to compensate for the inconvenience that we endured as a result of your non existent, unreachable customer support. As you said, it is their policy that these matters are non refundable so why is it that even though it was outside of their policy, an individual from their executive care team contacted me directly to try and do as much as they could to sort the matter out? It was your company that did not pick up the phone, answer emails, Facebook or Twitter when we tried to reach you in the first place. We received no further emails or information from you regarding a cancelled flight. Not even an email. As you said, if we had "called you" we would have received this information. Well we did, to no avail. It's time for you to accept fault for this distaster. Had you picked up we would have known the circumstances. We could have either gone on standby for the next flight with BA, we could have repurchased discount tickets before the day we were at the airport stranded with no flight options that day and nowhere to stay. We could have saved a lot of money if you had of picked up the phone. Again, I reject your reasoning because you are at fault for this enormous loss we incurred. 
I am requesting some form of refund and I will not cease until I receive compensation. This is not right. 
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
I was told by your customer service (difficult to communicate with since they barely spoke English) that the airfare was not confirmed because I "was not verified" in a timely manner. I provided you all the required information within minutes, so the verification falls on you, not me.  I understand you won't own this as your error, but others deserve to know how you work and how you treat your customers.

Dear Customer
 
Kindly note the refund has already been processed on the same day when the pax has requested and also the service fee has been refunded.The amount has been credited to the same card which was used at the time of purchase.The customer need to check with the concern bank.

Dear Customer,
 
Thank you for your email!
 
This is to inform you that as per your request we changed your reservation and you agreed for the quoted amount of $690. Kindly find the below screenshots attached.
 
Appreciate your patience.
 
Regards,
[redacted]...

[redacted],
ExploreTrip Escalations.

Dear Customer, Please accept our sincere apologies for the inconvenience caused. As this is considered change in the schedule and airline mistake, we will check with the airline to see if we can get refund for the ticket paid. We cannot guarantee any refund, as we are following up with the...

airlines for the refund request but we haven’t received any response from the Airlines. We can definitely assist you if you can reach out to us directly, we have taken your case on priority and try to resolve your issue at the earliest.  We are committed to serve you in the best possible way, 24/7,  Regards,[redacted]ExploreTrip Support[redacted]ExploreTrip.com Thank you for choosing ExploreTrip.com

Dear Customer,
 
Thank you for your email!
 
Please be advised that the name changes are strictly restricted by the airline. As per your request we have cancelled the reservation with the penalty fee of $200 and the remaining amount was refunded back to the same card in the month...

Jan.
 
Regards,
[redacted]Tell us why here...

Complaint: [redacted]I am rejecting this response because:they are only offering future compensation. Again why would I want to do more business with them when they do not want to take responsibility for this. They are blaming the airlines and are not taking responsibility. As previously stated I want [redacted] dollars credited to my credit card. Sincerely,[redacted]

Dear Customer,
 
Thank you for your email!
 
This is to inform you that we unable to check the details with your email i'd. Kindly provide us PNR or  REF# to verify the details. Please be advised that we didn't any attached to this email.
 
Appreciate your...

patience.
 
Regards,
[redacted],
ExploreTrip Escalations.

Dear Customer,With reference with the Complaint No: [redacted]We have tried to reach out to the phone number ends with 1453 which you have mentioned at the time of reservation. We have double check and we did not find any changes in your booking dates.  The departure date is on January 25th 2017 with a return date of February 15th, 2017. Either we do not find any changes with the Airlines.Please forward any proof or screenshots if you claimed that they are changes with your reservation dates.Thank you very much for your promote response.
Regards,
ExploreTrip Support
[redacted]
[redacted]
Thank you for choosing [redacted]

Complaint: [redacted]I am rejecting this response because:
I have still only received the first payment for CAD $400.00. If ExploreTrip wish for me to go back to my bank to query the other CAD $400, then can they please provide full details of this refund - when it was made, the amount (if any bank fees are incurred) and from what account. 
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:this flight had to be cancelled due to travel ban. Please request a voucher from the airline for future use. If the refund request is denied.Sincerely,[redacted]

Dear Customer,
 
Please be advised that this ticket was booked for passenger's name by the passenger's card on 14th May. However after few days we received a call to make changes on this reservation. As per the request date changes were made accordingly. After the exchange was done the card holder (also the Passenger) calls up our agency complaining that her card was misused by someone and changes were done by the somebody as per the card holder. This clearly is a case of passenger giving false information since the card holder never lost her belonging , but the person who made the reservation mentioned in the email that they found the belonging. Hence 2 different statements are being given by the card holder and the person who actually booked this ticket. Also note that no refund can be made on this case as advised to the passenger over the phone. 
 
Regards
Tony
Explore Trip