ExploreTrip, Inc.

Complaint: [redacted]I am rejecting this response because: I was ask by agent ** to confirm to the email he sent me and I agreed to do so with the understanding I am only confirming to the change of the flight schedule and that my credit card will be charged only for the $200 change fee and the fare difference. That is why I was extremely shocked when I checked the actual charge of $690 in my card. And that is the reason why I called the company several times to get an explanation for the outrageous charge. I would not question and complain about the charge if I was properly informed. The agent misrepresented and failed to inform me of the amount that I have to pay. And I repeat, he asked me to confirm the email about the change but did not put the amount on the email. I need this error to be rectified or I will go ahead and pursue this complaint further.Sincerely,[redacted]

I went through the airline and was able to get the full amount refunded. This is just a scamming middleman of a company defrauding individuals.Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Dear Customer ,
 
Thank you for contacting us.
 
We apologise for the inconvenience caused.We have all ready processed the refund on 29th Jan 2017 and the amount will be refunded to the same card listed at the time of booking in 10-15 business days.
 
We are committed to...

serve you in the best possible way, 24/7, 
Regards,[redacted]
 
ExploreTrip Support
[redacted]
ExploreTrip.com
Thank you for choosing ExploreTrip.com
Please send all your queries to [redacted] for quick response.

The agency is confirming that they will not honor my ticket. This is false advertising as they quoted me one fair and reassured me numerous times by phone that they would honor that price. Now they are refusing to do so. At the time of the booking I clearly stated that one of the passengers was an infant.
 
Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: I have yet to receive my refund for the two return flights I purchased. I was contacted by Explore Trip on Wednesday, March 15th requesting my PayPal information at  5:34pm EST to process my refund. I replied back at 5:53pm on March 15th with my PayPal information. I followed up with an update request on March 16th and March 18th and haven't heard anything nor I have I received my refund. I also noticed that the date and time of my original email had been changed regarding this matter. 
I would like to know when my refund will be processed and why the date and time was changed in my original email. This email correspondence was copied to the specialist.
Sincerely,[redacted]