ExploreTrip, Inc.

Dear Customer,
Please be informed that we did check and investigate the ""Agent fee"" with our concerned accounts department and confirm that these charges are not from our Travel agencySo we request you to contact your respected bank and inform about these
charges
Regards
***
Explore Trip

Dear Customer,
Thank you for your patience and accept our sincere apologies for the delay in the response
Please be advised that the request on the concern been escalated to airline head quarters and waiting for the responseAs you know, seeking waiver from the airline is time consumingKindly provide us couple more days to follow up with the airline and will update you at the earliest
Once again, we are sorry for the delay in the process
Regards,
***

Dear Team,
Please be advised that this reservation was booked by the customer on the website on the selected datesAs per our records the booking was made for the 08th MAR and not 09th as the passenger's quotedAlso note that we have advised the customer that the travel dates can be changed with the penalties, but he's refusing to do the changes and blaming us for his mistake
Regards,***ExploreTrip Support

Complaint: ***I am rejecting this response because: The response epitomizes the heart of my complaint, which is that this company takes no responsibility to provide service to their customers once they (the company) has their customers' money. I called the company six times between 4/4/and 6/25/to request assistance with rebooking the flight that I had purchased through them and that they had informed me had been cancelled. I got the run-around throughout the entire process. It was in desperation that I called the airline directly four days before departure to request their assistance. The airline correctly informed me that it was not their (the airline's) responsibility to help with rebooking the flight, but that it was the booking agent's responsibility. Given the circumstances, however, the airline assisted me ONLY BECAUSE THE COMPANY WOULD NOT!
It is ridiculous for the booking company to say that they are washing their hands of (are no longer responsible for) the matter due to the airline stepping in to assist a customer that the company had already washed their hands of (not taken responsibility for). This company doesn't even recognize that by their own word they are underscoring/articulating/giving yet another example of the very heart of the complaint against them Sincerely,*** ***

Dear Customer,
Thank you for your response and we regret the inconvenience
Please understand the travel agency limitations, as we are working under airlines and need to obey airline regulations, we do not have any control over the fare and verification criteriaWe would definitely look up into these kind of cases and will enhance our process flow to provide best services
Once again, we are sorry for the inconvenience and the miss
Regards,
Chris

Revdex.com:After three months of my claim being ignored by ExploreTrip, it was a complaint filed to the Revdex.com that finally moved ExploreTrip to resolve my claim I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is adequate to meI will no longer be a customer of ExploreTrip, nor will my family or colleagues, but the resolution is indeed adequate
Thank you
Sincerely, *** ***

Dear Customer,Thank you for your email!Please accept our sincere apologies for the inconvenience causedThis is to inform you that this tickets were cancelled with the associated airline penalty and service feeKindly note that we have to follow the airline rules policiesAs a goodwill gesture we are providing you a future discount of $on your next booking with ExploreTrip feel free to call our customer support *** to avail the credit.Thank you for your patience.Regards,*** ***

Dear Customer,
Please accept our sincere apologies for the inconvenience caused at the airportKindly note that we are investigating this case further with the airlines as why your flights were not confirmed to JapanIn the meanwhile please do send us the photocopy of the ticket purchased
at the airport along with the Invoice or the transaction copy for the purchased amount of $437.
Regards
***
Explore Trip

Dear Team ,
Thank you for your E mail
We have referred to the reservation and we see that the passenger has booked the flights and the same was confirmed We do not see any change of flights .We have forwarded the issue to our backend team to the confirm the same Once we get an
updated we will call the passenger
Thanks,
***

Complaint: ***I am rejecting this response because: I don’t remember seeing the amount of $on the first email that I received from you for the change of return flight! Did you edit or replace the email??? Anyway, since I feel that this will not be resolved, I have written a letter of complaint to *** *** about Explore Trip’s unfair charges and unethical business conductAnd you can keep your $30.00!!!
Sincerely,*** ***

Dear Customer,
Thank you for bringing this to our notice
I understand your concern and advise you that the card information was provided on our website for the purchase of *** USD on 15th May for the tickets and contacted us again on 08th June to reissue the tickets for the new
itineraryWe also see that the card information provided was matching with the bank recordsHence, we never came across any fraud indication on the detail provided online
As per airline policies, tickets are purely non refundable
Regards,
Chris

Complaint: ***I am rejecting this response because: I have contacted my bank and they have confirmed that I was charged in USDThe attached bank statement shows that USD was converted to CAD (Nov 23)I am in the process of obtaining official documentation from the bank that proves the charge was received in USD.
I request that ExploreTrip also provide official documentation that they issued the charge in CAD instead of USDThis would help push the investigation forward since customer service from both parties insist they are correct.Sincerely,*** ***

Dear Customer,
Thank you for your documents
We have referred with both our's & airlines accounting department and confirm you that the card mentioned is charged in CAD as authorizedPlease refer the attached transaction information on GDS(airline tool) showing the charges in CADWe request you to contact your bank and reverify
Thanks,
***

Dear Team,
Thank you for your email!
This is to inform you that this passenger was on call with exploretrip yesterday informed the passenger about the British Airways fare rules policy on three way call with the airlineBritish Airways executive informed the passenger as per your request online
exploretrip confirmed this booking to cancel this reservation penalty fee will be applicable
Regards,
***

Dear Customer,
We would like to inform you that we have tried to confirm the booking for *** however the price was expired and even contacted the airline to get it confirmed for the same price which was quoted to you but the airline has denied our request, as the prices displayed are
highly time sensitive and depends upon the availability of seatsThere was a huge difference in the fare that is the reason we were unable to confirm your reservation
We regret for the inconvenience caused
Regards,
*** ***

Dear Customer,
Thank you for bringing this to our notice and accept our sincere apologies for the inconvenience
I have referred the itinerary and advise you that the reservation is not confirmedAs informed, we are unable to issue INFANT passenger tickets due to airline system error(GDS)We
have already reported the issue to get it fixed.
We request you to allow us to issue only adult tickets and the Infant tickets can be purchased directly at the airportHowever, this reservation is cancelled if you wish to proceed in confirming the adult tickets kindly send an email to ***
NOTE : As mentioned on the website, fare are not guaranteed until it is ticketed
Regards,
***

they will not honor the ticket I booked through them and now the prices are more expensive Complaint: ***I am rejecting this response because:Sincerely,*** ***

Complaint: ***I am rejecting this response because:
As noted in complaint, these were charges I never authorized and are therefore not my responsibility. An additional $should be refunded
Sincerely,*** ***

Dear Customer,
Please accept our sincerely apologies for the inconvenience caused.This itinerary was auto cancelled by the (***) airline system and the cancellation was not notified either to you nor usHowever the associated charges been refunded
We regret for the inconvenience,
thank you bringing this to our notice
Regards,
*** ***

Complaint: ***
I am rejecting this response because:Thank you for your answer and your condolences,As I understand that airlines have their regulations, I'm sure you agree with me that getting back less than the 20% of my original purchase is not fairSpecially when I cancelled the tickets nearly months in advance and under special circumstancesAlso, my tickets will probably be resold with a double profit for the company, doubly unfair.In order to make things right for both of us and being reasonable here, I don't pretend to get all my money ($***) back any moreI'm willing to accept as a satisfactory resolution of this dispute only a refund to my card of the $*** cancellation fee
Sincerely,
*** ***