ExploreTrip, Inc.

Complaint: [redacted]I am rejecting this response because:
This business has consistently delayed response requiring multiple inquiries.  They have also not replied to direct questions regarding double charges and whether the airline or agency was ultimately responsible.  I have received a partial refund, but they have nearly worn me down in my willingness to go forward toward a final resolution.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: Their response is to give me a credit for "future" purchases. Why would I want a credit for future purposes if their service are poor. This is not acceptable. To resolve this matter tHEY MUST credit my creditcard. And for a fair amount. Initially I stated an amount of $[redacted] USD, but in light of the circumstances, I will freely accept compensation in the amount of $[redacted] USD refunded to me and credited to the credit card I used to make the initial purpose. The company never answered my emails, never tried to resolve this matter, and put it all on me. I lost money on having to buy another airline ticket for the last leg of my trip, I lost money by having to call them long distance more than 7 times, but most importantly I lost my time dealing with them and in the end nothing changed. I will be quasi satisfied if the refund me $[redacted] USD.Sincerely,[redacted]

Dear Customer,
Apologies for the inconvenience caused, we have referred your reservation with the [redacted]. As there was a major schedule change from the Airlines. 
As per the airline policy, you will receive the full refund due to the major schedule change. We have reached out the...

Airlines (Alaska Airlines) several time to refund the charged amount back to your credit card but as there is no proper response from them. 
We were advised to reach several teams in Alaska Airlines but none of them responded back to us, as the payment is held by the Airlines but not ExploreTrip. We request you too please reach them out for a waiver and provide us the same waiver code to process the refund. However, we are trying to reach the airline from our end. 
Please get back to us if you have any other concerns. 
We are committed to serve you in the best possible way, 24/7, Regards,ExploreTrip Support[redacted]ExploreTrip.comThank you for choosing ExploreTrip.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.  I will wait 15 business days and see what happens, I guess.Sincerely, [redacted]

Dear team,
 
Please be advised that the travel has already been completed long time ago. Kindly note that the we are trying to reach out to the customer but failed to get hold of passenger.
 
Regards,[redacted]ExploreTrip Support[redacted] (Call us 24/7)ExploreTrip.com

Dear Customer, 
We apologies for the inconvenience caused, as per the discussion with our support team and we have promised to refund complete amount outstanding CAD $800. However, we have refunded the CAD $400 back to your credit card but due to some discrepancy with the Airline we have hold...

your CAD $400 which we have processed back to your same credit card on 15th Jan, 2017. 
We request to please check with your bank after 7-9 working days (i.e after 24th Jan) which will be credit back to your same card. 
If in case, you haven’t receive the amount back to your card please let us know so that we will let you know the transaction details. 
We apologize for the inconvenience caused and appreciate your patience and understanding. 
Thank you very much! 
We are committed to serve you in the best possible way, 24/7, Regards,[redacted]ExploreTrip Support[redacted]ExploreTrip.comThank you for choosing ExploreTrip.com

Dear Customer,
Thank you for bringing this to our notice.
Please accept our sincere apologies inconvenience caused please be advised that the refund of your tickets was already processed and the $75 will be refunded back to the same card in 5-7 business days.
 
Regards,
[redacted]

Dear Customer,
 
Please be advised that we have 2 modes of payment as per our company policy, first is a PayPal payment which can be transferred to anyone in the world with a PayPal ID. Secondly is to send a refund cheque which can only be sent to customer's of USA or Canadian citizens only. Also note that refund cannot be sent back to the same card as it we who are sending the refund and not the airlines. So please advise us on the refund method. 
 
 
Regards
[redacted]
ExploreTrip Escalations

We have verified the reference number [redacted] whereas, customer had delayed in submitting the passenger details and payment details in a given duration (session). Whenever, customer delays the process of transactions we will issue a reference number rather than issuing the ticket so that...

customer will contact the support to reinstating their reservation.  
 
ExploreTrip do honor the fare what we have given, as the passenger contacted us after 24hr as the class had been expired so that we requested to go for another class.   
 
We have reach out to the customer and sent a apologize letter, and offer $20 as a discount coupon as a gesture of our gratitude.

Dear Customer,
 
Thank you for your response.
 
I have referred your concern and advise you that the tickets were partially used, we have raised a request on the airline systems for the partial refund and will update you once we have a response.
 
For immediate assistance,...

kindly send an email to [redacted]
 
Regards,
[redacted]

Dear team,
 
Please note that the fares published on our website are time sensitive and may change anytime based on the availability. However we would like to confirm that the reservations booked were highly discounted tickets which would sell like hot cakes once published on the website. So hence the fare increased by the time customer tried to confirm the tickets, also note that the customer was never charged for the ticket amount.
Regards,[redacted]ExploreTrip Support[redacted] (Call us 24/7)ExploreTrip.com

Dear Customer,
 
Kindly accept our sincere apology for the inconvenience caused. I have referred your itinerary and advise you that the tickets were issued perfectly from our end. However, We both were on a conference call with the airline(**) to enquire about the concern and the airline...

agent even confirmed that the mistake was by done by the airline agent at the airport. 
As per ticket status, the onward travel is used and the return travel on 25 APR is active. 
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Dear Customer
Hope you are doing well
 
Kindly note there was s schedule change done by the airline and same was intimated to the passenger well in advance and passenger has accepted the changes and we have issued the tickets. As per the airline regulation when ever there is a schedule...

change happened the airline provide the two options to the customer either the alternate flights or the full refund in which the passenger was looking for the alternate flights and same provided to the customer.Later the pax was looking for the partial refund where in we have taken the request to the airline for the partial refund however the airline denied the request for the partial refund and same has been update to the passenger.
 
Kindly find attached document where in we have received from the airline.
 
Regards
[redacted]

Initial Business Response /* (1000, 5, 2015/05/22) */
Dear Customer,
Thanks for reaching out to us and please accept our sincere apology for the inconvenience. We have verified the issue with concerned team and also got the confirmation form the airline that the passenger [redacted] "No SHOW". No...

Show refers the the situation when customer doesn't reach airport before the check-in counter is closed. Under these circumstances, the customer is declared as No Show and No Show itineraries have no refunds. We have asked the airline to send us the No Show confirmation as proof.
Very are very sorry that at this moment we will not be able to help you more than this.
For more information, please contact our customer support.
Thanks,
[redacted]

Dear Customer,Thank you for your email!We have contacted the [redacted] airline again to avail a partial refund but the request been denied by the airline and suggested to follow the fare policies. Please be advised that this tickets are purely non refundable and we have requested the airline for the refund of taxes however airline denied the request.Thank you for your understanding and appreciate your cooperation we regret for the inconvenience caused.Regards,[redacted]

Complaint: [redacted]I am rejecting this response because: all the company has said is that they will look into it.  there has not been anything other than that.Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Dear Customer, As per my last conversation and my team respond to your enquiry, we are commented to provide the full refund of CAD $800.00. As we already refunded the CAD $400.00 back to your card and the remaining CAD $400.00 is processed from our end. We request to please check with your bank after 7-9 working days (i.e after 24th Jan) which will be credit back to your same card. Thank you very much!We are committed to serve you in the best possible way, 24/7,Regards,[redacted]ExploreTrip Support[redacted]ExploreTrip.comThank you for choosing ExploreTrip.com

Complaint: [redacted]I am rejecting this response because:  You took an unreasonable time to confirm the tickets.  If you were not incompetent and did not falsely advertise ticket
prices, I would not be issuing a complaint.  It took days for you to reserve a ticket.  Also, you were not available at the time to answer calls or emails requesting
your company to book the tickets.  You had no business advertising the prices if you can not deliver, and when you deliver, you must do so promptly.
Sincerely,[redacted]