Fame & Partners

Revdex.com:At this time, I have not been contacted by Fame & Partners regarding complaint ID [redacted] .Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:The return policy for Fame & Partners states that I will receive up to an $reimbursement for shipping costs associated with returning the merchandise, so long as I include my receipt with the returnI included my receipt for postage in the box with the dress.On August **, 2015, I received only a refund of the dress itself (value $249)I was not refunded the return shipping, and I was not provided with an explanation for why I was not refunded the return shipping Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved The refund was posted to my account 9/*/ Sincerely, [redacted]

Dear Customer, I would like to apologise for any inconvenience or frustration we may have caused you.Please note our company is unique in its functionWe do not mass produce our dress, but are created by skilled professionals specially for each of our customers.As a result, as per our Terms & Conditions listed on our website:If you purchase multiple sizes in one style/colour we will only accept an exchange for the returning sizesWe do not offer refunds if you are returning for this reasonIf you are confused about your size, simply contact our friendly customer service team via our Contact Form to assist you in working out best fit for you.If your purchase includes more than style in the same size, we can only offer a full refund for style; if you would like to return more from this order, we can offer an exchange or credit if you meet all other returns criteria.- See more at: [redacted] Again, we would only be able to refund one dress and issue a credit note for the balanceYou are more than welcome to email our team at [redacted] to further discuss any options

Hi, We are sorry for the unpleasant experience you have had You have been in communication with multiple Customer Service Representatives We have also processed a refund in the amount that was agreed upon Please feel free to reach out with any other questions or concerns.Best, Fame and Partners

I received an order from Fame & Partners that did not fitI started the return process under my account on their website and misunderstood their return processI was waiting to receive a return form after selecting that I wanted to return the item, I received an auto message that they were going to get back to me as soon as possibleI didn't hear anythingNow it's been days since I received my dress and they are refusing to let me send it backI understand they have a policy but this was clearly a misunderstanding When I've been trying to email the costumer service they respond with pre written messages and will not take the time to actually help meI order a lot online and this is by FAR the worst customer service I have ever experienced Never ever order from F&PI've heard a loooot of people having issues with the return process and their refundsIt's such a shame since they have really nice dresses

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedPer the attachment on my previous response, I contacted Fame and Partners on [redacted] to inquire about the return and did not get resolution until the Revdex.com was notified on the May **It is true that the refund came on May **, but that was after many attempts to get a resolutionThe dismissive attitude of Fame and Partners is insulting Sincerely, [redacted]

Hi, We apologize for any inconvenience that [redacted] may have experienced with Fame and Partners [redacted] t communicated with Fame and Partners Customer Service on May ** Her refund was processed on May **, in the full amount of her order for $ If further proof of refund is needed, we can provide this confirmation numberBest, Fame and Partners Customer Service

Dear Customer,Fame and Partners would like to sincerely apologise for the delay in processing your sales refund.We were inundated with an unprecedented amount of growth which impacted the time in responding to our customers.I can definitely confirm your refund has been successfully processed through your [redacted] account.Should you require any further information, please let me know.Kind Regards,

Re: Refund to Order #***
As an organization we apologize for the oversight and tardiness in refunding *** *** regarding the purchase made by *** *** We understand that this error may have caused the *** family dire losses and as of December **,
we have refunded the $owed to *** ***Again, we apologize for this and ask that *** *** allow 7-business days for her financial institution to apply the funds to her accountSince the purchase made by *** ***, we have made an overhaul to the quality of our production, designs, and overall client experienceWe can only ask that the *** family accept our apology and one day allow us the opportunity to earn their business/trust once again
Kindest Regards,
F&P Style Team

As shown in the above attachments the complainant only paid $for the order in question, upon recognizing the oversight she was refunded the full $though the complainant should only have received a refund of $as outlined in our return guidelinesThe complainant did not pay $for
the order and was refunded more than what was due to the complainant

Dear Customer, I am writing to you in regard to your shopping experience with Fame & Partners.Please accept our apologies for the delay in processing your sales refundWe experienced a large unprecedented growth and are working through responding to
our customersWe are working through this and re now pleased to advise you that these are all being addressed to avoid it happening to customers in the future.We have successfully refunded you the $on 16/**/We advise to allow - business days for the funds to appear in your account.Should you require any further assistance, please let our team know.Kind Regards,

Dear Customer, As per my correspondence with you today via email, I can confirm the funds were successfully refunded on the *** August.In reference to the outstanding shipping refund, we have confirmed once the *** details are provided these will also be reimbursed.We
would like to sincerely apologise for any inconvenience or frustration we may have caused during this shopping experience.Fame & Partners experienced some unprecedented growth which impacted our Customer Service team, in responding to customers.We are pleased to say these difficulties have been addressed and avoid this from happening in the futureShould you require any further iinformationPlease let me know

Dear Revdex.com,
As written in my earlier rejection of Fame and Partners message, my concern is that until the credit actually posts I am not comfortable closing out my complaintI would hope you would understand the reasons behind my hesitation to accept their response as my dealings with them have been dubious at best I am willing, however, to accept their response, contingent upon the credit actually posting to my *** If you need to contact me further, please do not hesitate to do so
Thank you for your assistance,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

I ordered my dress two weeks ago and was under the impression that I would receive the dress in 7-business daysEvery time I have contacted Fame and Partners, they extend the date to which I should get my dressI ordered it for my senior prom that is in days and I still don't have the dressI spent $on a dress and do not have the extra money to go buy another oneTheir customer service is horrible and will not answer my emails or questionsI will never order from them again and expect a full refund in a timely fashion

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
There is norefund on my account and it is 9/*The refund was not put into my account on 8/** like the company said
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Customer,As per our correspondence with you, we are pleased to confirm we have successfully refunded you via *** and you have confirmed you have received the funds.Thank you again for your ongoing patience and understanding.Kind Regards,

My name is Stephanie and I am the new Customer Service Manager for
Fame and Partners I am so sorry that you have been trying to get in contact with us and have not
received a response Given that we are such a new company, we are working through the difficulties of previously not having an adequate Customer Service Department to
support our rapidly growing business We recognize that we have opportunity around the way certain areas are currently being operated and are actively working on evolving
these areas We definitely want to do all that we can to assist youI can be contacted directly at ***
Best,
Stephanie

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Customer service is awfulTrying to get a response takes a day or two if you're luckyTheir "Chat with a live representative" doesn't workI returned a product and have still not gotten a refund in over a month