Fame & Partners

We have responded to the complainant and provided documentation of the refund. The refund was made directly back to the form of payment used at time of purchase. Has complainant communicated with their bank to confirm that this has not posted to her account? Our accounting department has again provided documentation of the refund which is attached to this response.

Dear Customer, I am writing to you in regards to your shopping and process experience with Fame & Partners.I would like to apologise for any inconvenience or frustration we may have caused you.Please do understand within this time, we experienced an unprecedented amount of...

growth which impacted our Customer Service team, in responding to customers. I have looked through your correspondence with the company and I can see we have successfully processed your refund for the returned dress on [redacted] June 2015.We advise our customers it can take up-to 7-10 business days for the funds to appear in your account. Please do let me know if there is anything else I can assist with.

Dear Customer, Fame & Partners would like to sincerely apologise for the delay in processing your refund.I can confirm your refund has been successfully processed as of [redacted] August 2015.We advise to allow 7 - 10 business days for the funds to appear in your...

account.Should you require any further information please let me know.Kind Regards,

Hi,
We apologize for any inconvenience that [redacted] may have experienced with Fame and Partners.  [redacted]t communicated with Fame and Partners Customer Service on May **.  Her refund was processed on May **, 2016 in the full amount of her order for $458.00.  If further proof of refund is needed, we can provide this confirmation number.
Best,
Fame and Partners Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Per the attachment on my previous response, I contacted Fame and Partners on [redacted] to inquire about the return and did not get resolution until the Revdex.com was notified on the May **. It is true that the refund came on May **, but that was after many attempts to get a resolution. The dismissive attitude of Fame and Partners is insulting.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:The return policy for Fame & Partners states that I will receive up to an $8.95 reimbursement for shipping costs associated with returning the merchandise, so long as I include my receipt with the return. I included my receipt for postage in the box with the dress.On August **, 2015, I received only a refund of the dress itself (value $249). I was not refunded the return shipping, and I was not provided with an explanation for why I was not refunded the return shipping.
Sincerely,
[redacted]

This business is the sketchiest business I have ever ordered from. They have little to none customer service and I can never get information out of them if I do get ahold of them. I ordered a dress from this website and the site made it seem like my dress would be shipped in 2 days and at my house within 5 business days. Wrong. I waited a few days, but finally I contacted fame and partners. And when I say contacted, I mean I called them 3 times and sent 5 emails to them over the course of 2 days. I finally got through to someone in charge of their [redacted] page and they told me that my dress would be SHIPPED in 7-14 business days. My prom is 4 days away and I have no dress. This is the most stressful experience. People need to know how the business is ran and this is a warning to stay away from this website.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. HOWEVER, I must inform you that they never notified that the refund had been approved and being processed as they said I would notified every time I contacted them. The only notification I received was from [redacted] that I had that pending transaction. I also find it extremely coincidental that the day I decide to file the complaint is the day they take action on my refund. They are truly unprofessional and should not be in business. As I mentioned previously, I did some research and found various unhappy customers online that were going through the same experience. I am positive that your forwarded complaint to them was the reason I received my money, therefore I thank you, very much!! 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
The refund was posted to my account 9/*/2015. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Fame & Partners regarding complaint ID [redacted].Sincerely,[redacted]

Dear Customer,As per our previous communication we have on record we have successfully refunded you the full amount on the [redacted] August.I have sent you a direct email to your email address on file with an attachment illustrating the refund.We hope this clarifies any further confusion.Kind Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It is now August **, 2015 at 6:37 PM and I have not received payment. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Customer, I would like to apologise for any inconvenience or frustration we may have caused you.Please note our company is unique in its function. We do not mass produce our dress, but are created by skilled professionals specially for each of our customers.As a...

result, as per our Terms & Conditions listed on our website:If you purchase multiple sizes in one style/colour we will only accept an exchange for the returning sizes. We do not offer refunds if you are returning for this reason. If you are confused about your size, simply contact our friendly customer service team via our Contact Form to assist you in working out best fit for you.If your purchase includes more than 1 style in the same size, we can only offer a full refund for 1 style; if you would like to return more from this order, we can offer an exchange or credit if you meet all other returns criteria.- See more at: [redacted]Again, we would only be able to refund one dress and issue a credit note for the balance. You are more than welcome to email our team at [redacted] to further discuss any options.

I received an order from Fame & Partners that did not fit. I started the return process under my account on their website and misunderstood their return process. I was waiting to receive a return form after selecting that I wanted to return the item, I received an auto message that they were going to get back to me as soon as possible. I didn't hear anything. Now it's been 33 days since I received my dress and they are refusing to let me send it back. I understand they have a policy but this was clearly a misunderstanding.
When I've been trying to email the costumer service they respond with pre written messages and will not take the time to actually help me. I order a lot online and this is by FAR the worst customer service I have ever experienced.
Never ever order from F&P. I've heard a loooot of people having issues with the return process and their refunds. It's such a shame since they have really nice dresses.

Hi,
We apologize for the inconvenience that [redacted] has experienced.  Our policy does state that any dresses that are customized will be charged a 50% restocking fee.  However, we did honor a full refund for [redacted].  $110 was refunded on May[redacted].  An additional $110...

was refunded on May [redacted].  This equals $220, which is the full amount [redacted] paid.  Thank you,
Fame and Partners Customer Service

Dear Customer, We apologise for not refunding the additional shipping cost you.As our system only allows to refund the initial amount paid to us, we ask you email us at [redacted] with your order number and [redacted] account details to process this for you promptly.We hope to hear from you soon to resolve this for you.Kind Regards,

Dear Customer, Our records show we have successfully refunded you on [redacted] June 2015. I have sent you a confirmation email with details confirming this.Please accept our apologies for the delay in processing your sales refund. We unfortunately experienced technical difficulties...

with an external service provider which delayed your refund.We are now pleased to advise you that these technical difficulties have been addressed. Thank you for your patience and understanding during this time.Should you require any further assistance please contact us.

Review: I ordered 3 dresses from the company $836 US dollars worth.

I received no e-mail to tell me about confirmation, no e-mail about shipping or dispatching. I waited 2 weeks and then eventually e-mailed them and they responded to say it was on the way. Fine

I then was charged a tax of £13 uk sterling, I had asked them explicitly before if taxing would occur and was told that it would not. However I understand that companies tax to the UK and could have accepted this.

My dresses finally arrived, and all were too small, I am able to provide measurements of myself if necessary and how I chose the correct size. I couldn't even attempt to do the dresses up and I am a mid range US size 4.

This is where I began my interaction with there customer services department, where my e-mails were vaguely and lately replied to. I was then told I could not have all my dresses refunded even though they were falsely advertised

I explained this and they finally gave in and said I could. I went to send the dresses today and am being charged $94 US dollars for my (UK post office national price) air mail package due to the weight.

I e-mailed the company to contest this and they said they would cover $8 of my returning package.

The return is half the price of an item, I'm losing a hell of a lot of money for an absolutely awful company!

Please help meDesired Settlement: All I want is to exchange one dress for a size up, return the other two and be refunded and not have to pay an extortionate amount to return that all clothing companies cover!!!!

Review: My daughter bought 2 prom dresses in the same style in 2 sizes from Fame and Partners. They announce "Free Returns" all over their website. On their FAQ the first paragraph says you can return dresses, the second says they must have tags etc. The third and fourth paragraphs do state that if you bought 2 sizes or two styles you can't return it. But, we did not continue to read these conditions. Instructions on returns come with the purchase and involve emailing the company. My daughter exchanged several emails notifying them that she was returning the dress. They did not notify her that it was not possible until they had the dress in their possession. She has several friends who have been victimized by their misleading advertising. Essentially she has paid twice the price for the dress. As the company only sells formal wear, a second formal dress is not needed.Desired Settlement: I want money refunded for the dress that was returned.

Consumer

Response:

At this time, I have not been contacted by Fame & Partners regarding complaint ID [redacted].Sincerely,[redacted]