Fame & Partners

Bad Experience, they are not true to there refund policyI returned a dress and the told me that they were sending the dress back because the donot remove lable was not on the dress They never put a lable like that on the dress all the other lables were still on the dress now I'm out and stuck with an unflattering dress

Dear Customer, I apologise for any frustration we may have caused you.Please know we do not mass produce our dresses, instead are carefully crafted for each of our customers.As a result we advise our customers to contact our Customer Service Team to confirm which size will
be relevant to them. As per our Terms & Conditions stated on our website:If you purchase multiple sizes in one style/colour we will only accept an exchange for the returning sizesWe do not offer refunds if you are returning for this reasonIf you are confused about your size, simply contact our friendly customer service team via our Contact Form to assist you in working out best fit for you- See more at: http://www.fameandpartners.com/faqs#sthash.IQGL3yFI.dpufI have gone through the correspondence with our team and we have provided you with the return address to return the dress as well as a link to download the return/exchange form when sending it through.Once we receive the dresses we will be in touch to finalise your return

Dear Customer, Please accept our apologies for the delay in processing your sales refundWe experienced a large unprecedented growth and are working through responding to our customers. We unfortunately experienced technicaldifficulties with an external
service provider which has delayed your refund. We are now pleased to advise you that these technical difficulties have been addressed.We have successfully refunded you via your *** accountShould you require any further information or experience any issues, please let us know.Kind Regards,Fame & Partners

This client is able to return the dress for a full refundUnfortunately we are not able to provide return shipping labelsSo, we reimburse return shipping up to $We just require a copy of the receipt for return postage so that we can issue a reimbursement
Thank
you,Fame and Partners

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[my complaint has NOT been resolved because I have not received a refund as promised The business stated that they would refund my money shortly, that they had technical difficulties with an "outside service provider" this in a email addressed to me 8/**/ Then on 8/** I receive an email from another member of the Fame and Partners Team, and this person states in the email that she has already refunded my money on 8/**, and that it would take a few daysI responded back on 8/** that I had not received a refund yet Today, 9/*/15, I receive the Revdex.com notice that Fame and Partners has said they have refunded my money, but its been over a week and I have not received anything
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To Whom it may Concern:The complainant, *** ***, became a client of Fame & Partners on 05/**/purchasing multiple dresses via our e-boutiqueOn 05/**/she reuested to return the items for a refundOn September **, her refund was completed, this unfortunately was
outside of the business day refund policy that we had at the time of her purchase however we worked tirelessly to resolve this matter for the complainantThe following is a timeline showing the actual correspondence between the complainant and Fame & Partnersreturn order #*** *** ***
To: *** ***
From: *** *** ***
Attachments: ***
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May ***, at 2:36AM
(months ago)
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To: *** ***
From: "*** *** ***
Hi ***,
We are sorry to hear that the dress wasn’t perfect for youPlease make sure you have read our return guideline before sending the dress out, and include all forms and receipts in the packageIf you haven’t printed/filled out the return form, you can download it here: ***
Once we receive the dress we will conduct a check to make sure it is still in its original condition with all tags attachedPlease let me know if you are having trouble with any of the process*** *** *** ** ***
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*** *** *** On Friday, May **, 1:AM, Customer Service wrote:
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From:
Hi ***,
You only need to include the returns form that I said in the last emailCan you please tell me what dress you are keeping
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From: "*** *** ***
Hi ***,
You only need to include the returns form that I said in the last emailCan you please tell me what dress you are keeping
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*** *** *** On Monday, June **, 12:AM, Customer Service *** wrote:
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From: *** *** *** ***
Hi ***,
Please excuse this delay,
I can refund you for the dresses, though they have not been sent back to us, and have exceeded out day return policy
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To: new customer service
From: *** ***
Erica,Thank you for the response The dresses were returned by mail on June The delay was due to Fame and Partners slow Customer Service response ~ *** On Tuesday, June **, 12:AM, new customer service *** wrote:
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Hi ***
Can I please ask what address you sent it too, also if you have a tracking number for that parcel as we do not have record of the delivery
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On Tuesday, June **, 9:PM, new customer service *** wrote:
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To: *** ***
From: "*** *** *** ***
Hello ***,
We sincerely apologise for the delay in processing your requestPlease note we recently experienced unprecedented growth which impacted our Customer Service team’s response timesWe are in the process of hiring more fabulous customer service stylists to ensure our customers don’t have to experience delays again in the futureWe have now processed your refundPlease allow up to business days for it to appear in your accountAs a gift from us to you, we also wanted to shout you $off your next purchaseSimply use *** @checkoutPlease reach out should require anything further and thanks for being a #famebabe*Promotional vouchers cannot be used in conjunction with other offersPlease refer to our T&C’s when usingThank you
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Hello ***,
I just gave you a call; very sorry that I was unable to speak with youHowever, I wanted to contact you right away and inform you that I have escalated this matterYour refund will be completed this week, in which you will receive a confirmation emailWe greatly apologize for this delay and any inconvenience we may have causedThank you again for your patience*
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Hi ***,
We have issued this refund to youPlease allow 7-business days for the funds to reflect your accountAgain we thank you for your patients in this circumstanceWe look forward to your future business as you are a valued customer
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Yo mur Answer Here] so much for a discussionyou are not willing to help at allyou did not complete your contraction on one of the dresses, it arrived a week latei should be entitled to a refund on this dress plus anotheralso you say your dress are unique ,but all the dresses were completely different sizes. One to small on the hips another to big on the bustone was far to bigwhen my daughter ordered the five dresses in all different styles your company should have reminded her that she could only return one dress.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
* ***

Re: *** ***
If it is the wish of the complainant to reject the response made by the business, as a business we will acknowledge the complainants concern within reason and with logic. The complainant has been issued a full refund as noted on 01/**/2016, as with any refund it can take up to 7-business days to reflect on the actual account and for some financial institutions as much as a full billing cycleThe complainant has been provided documentation of the refund in question and dependent on the timeline their financial institution enforces, should see the refund within the allotted time they allow. This is something the complainant should reference with their financial institution for clarification
Fame and Partners has issued the refund in full, hereby satisfying the terms of the expressed contract between vendor and consumer

Revdex.com:At this time, I have not been contacted by Fame & Partners regarding complaint ID ***.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

An absolutely horrendous company. If you need something for an important event make sure NOT to order from these unorganized, poorly managed, incompetent fools. They will NOT get your order to you on time, contrary to their "free on time delivery" slogan; the order is not "guaranteed to fit" another lie on their website and they will not care about you. They have incredibly poor customer service and they will NOT fix their mistakes. I ordered my senior prom dress from them, the dress came 2 weeks late and didn't fit me, and because the order came late they claimed "there was not enough time for them to get me a new dress before my prom." They did not attempt to take responsibility for the fact that my order shipped so late and that it was their incompetence that resulted in me not having enough time to get the dress exchanged the dress for a better size. Instead I was left to rush order a dress from [redacted], which was beautiful and arrived on time and fit! It was overall a very stressful and unsatisfactory experience. This year my sister had junior prom, and despite the awful experience I had, my sister ordered from fame and partners again because she simply couldn't find a dress she liked anywhere else. And this year fame and partners out did themselves in how bad a customer experience they could provide. My sister ordered her dress well in advance of her prom date. She waited and waited for fame and partners to send her dress. When is seemed like nothing was happening, she called and was told the dress would arrive the Tuesday before her prom, that's THREE DAYS before prom and they gave her a tracking number. She accepted this, but then the dress didn't arrive on Tuesday, or Wednesday or Thursday. So My mom and sister call again to see whats happening. When fame and partners customer service checked the tracking number, it turns out the package hasn't even shipped yet. WHAT A JOKE. The dress wasn't going to come until the Wednesday AFTER prom. Yet another epic failure by this joke of a company. Do yourself a favor, and don't even bother to look at their website because its full of lies. You can get much better dresses at better prices that will actually arrive when you need them.

Dear Customer, I am writing to you in regard to your shopping experience with Fame & Partners.Please accept our apologies for the delay in processing your sales refund. We experienced a large unprecedented growth and are working through responding to...

our customers. We are working through this and re now pleased to advise you that these are all being addressed to avoid it happening to customers in the future.I am pleased to confirm we have processed your refund on 15/**/2015 via your nominated [redacted] account.Should you require any further assistance please let me know.Kind Regards,Team Fame

Hi,
We are sorry for the unpleasant experience you have had.  You have been in communication with multiple Customer Service Representatives.  We have also processed a refund in the amount that was agreed upon.  Please feel free to reach out with any other questions or...

concerns.Best,
Fame and Partners

Dear Customer,Please accept our apologies for the delay in processing your sales refund. We are pleased to confirm your refund has been successfully refunded to you in full on the [redacted] August.Should you require any further detail, please email our team directly.Kind...

Regards,

Hello,
I am so sorry for the lack of response.  My name is Stephanie and I am the new Customer Service Manager for Fame and Partners.  Given that we are such a new company, we are working through the difficulties of not previously having a large enough team to be able to manage...

our rapidly growing business.  I can assure you that we are actively making all the changes necessary in order to make up for this.  I see that your refund was process on May [redacted].  I am so sorry that this took so long.  Please feel free to reach out to me directly at [redacted] should you have any other questions or concerns.Thank you for your patience.
Best,
Stephanie

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Fame and Partners is not providing a factual summary in her response. I have documented the series of emails between myself and the company in the attached Word document to demonstrate the issue.
Bottom line, it took the involvement of the Revdex.com for my refund to be returned even though I had followed all of the proper steps. They were obviously trying to push me out of the 30-day return window and that type of practice is unfair to the consumer. I would like to thank you for contacting them, because that did enable me to get my refund.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We communicated with the customer advising we have attempted several times trying to process a refund. The details are not being accepted by the system and we requested alternative [redacted] account details.We sent the below:"We have again attempted to refund you via you account. This has again cancelled, meaning it could not be processed successfully.I have attached a screen-shot of the cancelled attempt. On this attachment you will also find you account details listed. I ask you check the details are correct?Our system does not allow for us to manually change your account details, due to privacy reasons.If this does not work, the only way to reimburse you is via a nominated [redacted] account. Please accept our apologies for the inconvenience.Kind Regards,"

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I have not yet received my refund.  Fame and Partners wrote that they have completed the refund on September **, however, as of today, October **, I have not received a credit or a check.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 As of today, January *, 2016 my credit card has not been refunded. I will accept the businesses response only when the credit is placed back on my [redacted] card. 
Thank you,
[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Customer,Fame and Partners would like to sincerely apologise for the delay in processing your sales refund.We were inundated with an unprecedented amount of growth which impacted the time in responding to our customers.I can definitely confirm your refund has been...

successfully processed through your [redacted] account.Should you require any further information, please let me know.Kind Regards,