Fame & Partners

Review: I canceled an order for a $367 dress, and was told that my order was canceled and I'd be issued a refund. I still haven't been refunded. After following up for the four time via e-mail with customer service "Kate" I received this message below.

"I do apologise on the delay, we have been experiencing some technical issues with our refunding system. We will be processing refunds within this next week, we will notify you once this is processed.

If there is anything else I can assist you with in the meantime please let me know.

Yours in style,

Kate"Desired Settlement: This needs to be resolved in my favor by refunding me in full by the end of the week.

Business

Response:

Dear Customer, Our records show we have successfully refunded you on [redacted] June 2015. I have sent you a confirmation email with details confirming this.Please accept our apologies for the delay in processing your sales refund. We unfortunately experienced technical difficulties with an external service provider which delayed your refund.We are now pleased to advise you that these technical difficulties have been addressed. Thank you for your patience and understanding during this time.Should you require any further assistance please contact us.

Review: We have been attempting for over 3 weeks to obtain a mailing label for returning an item for which we have a 30 day return window. They have not responded to 4 email requests, (which is their instruction for return s) nor have they returned phone messages. Nobody answering the phone can give me an address to send it back to.Desired Settlement: We would like an address to send dress back to and receive refund on our credit card. We had requested this info in plenty of time to return within 30 day window but only have two days left now.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On June **, 2015 I placed an order with this company for a total of $201.35. Unfortunately the dress was not what I expected it so I returned it. I followed the instructions the provided for a refund and they received it on July **, 2015. To this date I have not received my money, after numerous contact via phone, email and online chat. Every time I contact them, they give me different reasons as to why my refund is still pending. Once I was told that they had technical difficulties, which they never bother to inform me. This company is unprofessional and have very bad customer service. I've done some research online and I'm not the only one going through this.Desired Settlement: I want a FULL REFUND. I don't want them to keep any of my money, not even any fees for the return or any restock fees. They have caused enough inconvenience, this is the least they can do.

Business

Response:

Dear Customer, I am writing to you in regard to your shopping experience with Fame & Partners.Please accept our apologies for the delay in processing your sales refund. We experienced a large unprecedented growth and are working through responding to our customers. We are working through this and re now pleased to advise you that these are all being addressed to avoid it happening to customers in the future.I am pleased to confirm we have processed your refund on 15/**/2015 via your nominated [redacted] account.Should you require any further assistance please let me know.Kind Regards,Team Fame

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. HOWEVER, I must inform you that they never notified that the refund had been approved and being processed as they said I would notified every time I contacted them. The only notification I received was from [redacted] that I had that pending transaction. I also find it extremely coincidental that the day I decide to file the complaint is the day they take action on my refund. They are truly unprofessional and should not be in business. As I mentioned previously, I did some research and found various unhappy customers online that were going through the same experience. I am positive that your forwarded complaint to them was the reason I received my money, therefore I thank you, very much!!

Sincerely,

The dresses look gorgeous however their business practices are nothing to admire. I signed up for a mailing list to get $20 off my first purchase. When I went to make my purchase, they had pulled all of the promo codes. When I enquired about this they said " the decision of whether or not to honour a voucher or a promotional code is at Fame & Partner's sole discretion. All decisions are final and binding." So not only can they lure you in with the promise of a promotional code and not deliver on it, they can also, apparently, void your voucher/gift card at their discretion. That doesn't sound or feel like a good business practice to me.

Review: I ordered 2 dresses, on May *, but was charged twice and received 4 dresses. I contacted customer service by e-mail to inform them, and also to return 3 of the 4 dresses. On May **, I received a reply email from FAME & PARTNERS outlining the return and refund process. However, obviously it was automatically generated because "Erica" wrote of only 1 dress to be returned. Several more emails back and forth, then I received an email on June ** that 3 dresses will be refunded as soon as received. The Tracking number from [redacted] indicated that the dresses were received by FAME AND PARTNERS New York office on June **. Several phone calls then resulted in a e-mail from [redacted] in Customer Service that the refund would take up to 21 business days to process. Today, September ** is now 48 business days since they received the dresses.

Now I cannot get a return call or email to explain, except that they "are in the process of hiring more fabulous customer service stylists to ensure our customers don't have to experience delays again in the future."Desired Settlement: I would like a refund for the cost of the 3 dresses returned, $ 737.00.

Business

Response:

To Whom it may Concern:The complainant, [redacted], became a client of Fame & Partners on 05/**/15 purchasing multiple dresses via our e-boutique. On 05/**/15 she reuested to return the items for a refund. On September **, 2015 her refund was completed, this unfortunately was outside of the 21 business day refund policy that we had at the time of her purchase however we worked tirelessly to resolve this matter for the complainant. The following is a timeline showing the actual correspondence between the complainant and Fame & Partners. return order #[redacted] [redacted] To: [redacted]

Review: I have ordered two dresses from them and waited what it seemed like forever to receive them. In any case, the dresses did not fit properly according to their size chart dimensions (I measured myself and input those measurements into their chart to figure out what sizes to order), so I wanted to return them. I emailed them explaining that their sizing chart is off because the dresses were huge on me. and that the blue color of one of the dresses was nothing like the blue pictured on the website! Absolutely not even close. Totally disappointing. They emailed me back informing me that I am not able to get a full refund because (surprise-surprise!) if you order more than one dress, then you only get refunded for one and receive credit for the one. They failed to state for which dress I would be refunded, and which one given credit for (the dresses are different prices). For this, they've offered me 50% refund on the second dress, and 50% credit. Again, they didn't specify on WHICH dress.

I find their return policy totally absurd, confusing to a point of mind-boggling, and unfair. If you even try to read their full return policy, be prepared to spend quite some time on reading it because it's long and very confusing. I consider myself an intelligent person but reading their Return Policy was really confusing. I am convinced (just like the others who filed a complaint with Revdex.com) that this is done on purpose so that they can mislead you.

Also worth mentioning is that they make you pay for return shipping and promise to refund you up to $8.25 for postage but so far I have not received any refund from them, let alone the postage money.

I feel like I am being punished for ordering more than one garment! What sort of business punishes its customers for ordering more than one product from them? It is truly insulting, and very discouraging to want to become a repeat customer.

After the initial response from them (on May [redacted], 2015) I have not heard back regarding the status of my refund. Some of the many dates I tried email and call them: 5/**, 5/**, 5/**, 6/*, 6/*, 6/** (via chat), 6/**, called on 6/*, plus three other calls but I didn't mark the dates, and 3 or 4 emails sent directly from their website via Contact Us. That's a lot of effort trying to get an answer from them. The 4 times I left a message with their "answering service" and receptionist, I was told that they'd mark my message "Urgent" so that I get a call back asap. When asked for a name of someone in other departments I could speak to (such as Refund department or manager or anyone!), the receptionist responded that she/he doesn't have any names or any way to transfer me to anyone else. I told them flat out that this is a lie and that they are probably trained to discourage people from asking to speak to someone who is in charge. I asked them "aren't you able to put the phone down and walk over to someone else in the office who is in charge or someone in Refunds??" - certainly they were put on the spot and mumbled and said they can't. Really?? As when the receptionist was hired to answer the phones she doesn't even know the name of her/his bosses and their titles and work hours? They don't know who is in Refunds department or who is a manager to report to? From my interaction with Fame & Partners I feel like they are operating in a very shady way.

At this point I have absolutely no idea how long it will take to receive my refund (and IF I will receive my refund + return postage value of $8.25) because nobody called or emailed me back.Desired Settlement: I do not want to hear an excuse like they've given the other person who complained here...

I want a full refund + return postage of up to $8.25. Additionally, in hopes that no one else is going to go through what I've gone through with Fame & Partners, I want them to change the way they treat customers, the turnaround time on refunds, how fast they reply to emails, I want them to have knowledgeable staff who can address issues over the phone in a professional manner, and I want them to completely revamp their return policy.

The time I had to waste chasing them down for a reply in these past three weeks has now costed me much more than the total cost of the dresses! Aside from the money I paid for the dresses and the return postage ($478 + $11.26), this experience has cost me hundreds of dollars in lost work hours, time spent on phone calls and emails, and stress and aggravation. For this reason I want a FULL refund + the postage money of up to $8.25, because I have no intention to purchase from this merchant again.

Business

Response:

Dear Customer, I apologise for any frustration we may have caused you.I have looked through your correspondence and can see we have received your details for the manual order on [redacted] July.I have escalated this to our Customer Service Team to respond promptly to your request.Please understand as previously mentioned we have experienced and unprecedented amount of growth and currently hiring amazing new Customer Service Stylist to assist the team and avoid any delay in responding to our customers. Please let me know if there is anything I can do to further assist.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I will wait to receive a credit back onto my card as you have said in your email dated Jul [redacted] at 4:19 p.m. EST:"HI [redacted],I do apologise for the confusion.For your original order you were given half a refund and half a credit, this half of a credit has now been refunded to you. Rather than being a credit, the money has now been refunded back onto your card of purchase."

Sincerely,

Review: Two dresses were bought, for $488, on 4/**/15 for my daughter's prom. Dresses arrived late and were returned unused on 5/**/15 for refund. All requirements for returning dresses were met. I have inquired about a refund for the last three months. On July [redacted] I received an email response stating "[redacted]." It has been two months since then. Subsequently on follow up emails I have received form letter responses claiming "[redacted]". Ninety days for a refund is unacceptable.Desired Settlement: I expect to be refunded for returned unused dresses. I want the company contacted and notified that the complaint has been filed with the Revdex.com. Additionally, I want the complaint listed on the Revdex.com web site in hopes future consumers will be aware of potential issues with returning items with this business .

Business

Response:

Dear Customer, Please accept our apologies for the delay in processing your sales refund. We experienced a large unprecedented growth and are working through responding to our customers. We unfortunately experienced technicaldifficulties with an external service provider which has delayed your refund. We are now pleased to advise you that these technical difficulties have been addressed.We have successfully refunded you via your [redacted] account. Should you require any further information or experience any issues, please let us know.Kind Regards,Fame & Partners.

Review: I ordered a dress on June **, 2015. The dress arrived and did not fit. I contacted Fame & Partners on June **, 2015 to request a refund. On July *, 2015, Kate M[redacted] e-mailed me from Fame & Partners with instructions on how to return the dress. I followed the instructions and placed the dress in the mail on July **, 2015. The dress arrived at Fame & Partners on July **, 2015 according to a tracking number provided by the U.S. Post Office. On July **, 2015, I e-mailed Kate M[redacted] to request a status on Fame & Partners processing my return. On July **, 2015, Vance G[redacted] e-mailed me to advise I should allow up to 10 business days for my refund to be issued to me. On August *, 2015, I contacted Vance G[redacted] by e-mail to obtain a status from Fame & Partners on my refund issuing. It had now been 19 business days without any refund posting to my account. On August *, 2015, Vance G[redacted] e-mailed me to direct me to the website to begin initiating a request for a refund. I replied on August *, 2015 that I had already initiated a request for a refund, I provided him with a recap of my efforts to obtain a refund, and I asked for an actual date for the posting of my refund so that I could avoid reporting Fame & Partners to the Revdex.com or other legal involvement. On August *, 2015, Triana from "Team Fame" replied as follows: "[redacted]." Today is August **, 2015. No refund has posted to my account, either as a final or pending transaction.Desired Settlement: I would like Fame & Partners to issue the refund to me of $249.00 for the dress. I would also like a full refund for the return shipping I paid, which is $12.65. I recognize that the Fame & Partners return policy states it will only refund up to $8.95. However, I have lost time out of my day trying to track down my refund. Therefore, it is not unreasonable for Fame & Partners to refund the full cost of shipping, a difference of $3.70.

Business

Response:

Dear Customer, Fame & Partners would like to sincerely apologise for the delay in processing your refund.I can confirm your refund has been successfully processed as of [redacted] August 2015.We advise to allow 7 - 10 business days for the funds to appear in your account.Should you require any further information please let me know.Kind Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:The return policy for Fame & Partners states that I will receive up to an $8.95 reimbursement for shipping costs associated with returning the merchandise, so long as I include my receipt with the return. I included my receipt for postage in the box with the dress.On August **, 2015, I received only a refund of the dress itself (value $249). I was not refunded the return shipping, and I was not provided with an explanation for why I was not refunded the return shipping.

Sincerely,

Business

Response:

Dear Customer, We apologise for not refunding the additional shipping cost you.As our system only allows to refund the initial amount paid to us, we ask you email us at [redacted] with your order number and [redacted] account details to process this for you promptly.We hope to hear from you soon to resolve this for you.Kind Regards,

Review: My daughter ordered a dress from Fame and Partners on March **, 2015 and her order # was [redacted]. Once she received it and tried it on, she returned it following their procedures listed on their website. It was delivered to their office at [redacted] on April [redacted], 2015. My credit card still has not been refunded for the return. I have left numerous messages at the phone number listed on their website of [redacted] and I also sent an email on 5/**/2015 to [redacted] shown below and have not received a response from my phone calls or emails. I found out today that they never answer their own phones. The have an answering service answer all their calls, but they cannot process any customer requests.

My email stated: I shipped a dress back to you for return and it was delivered to your office on April [redacted]. Today is the 10th business day since you have been in receipt of the dress and I have not been refunded for the purchase on the credit card originally used.

Please advise that status as I did not receive a return phone call from when I called your office on May [redacted].

The original order # was [redacted] for [redacted] under the email address of [redacted]

Thank you,

[redacted]Desired Settlement: The business has a responsibility to refund my credit card as we are now far behind their stated processing time to issue refunds of 7-10 business days from receipt of the return. The return amount I am expecting is $229 for the dress + $8.25 for the postage the cover as part of their return policy listed on their website. [redacted]

Review: The company has held onto my money for 3 months after they have received the product back in perfect condition and with in their 30 day return policy. I have sent them over 15 emails regarding the refund, called the number to the office and also reached out to the online support. None of those forms of communication have yielded any results. Fame and Partners have promised my refund would be in my account in 21 business days, on the 22nd day there was no refund money on my card. Then they said wait 7-10 business days, on the [redacted] business day there is still no money in my account. I went to [redacted] it seems that this has happened to many people. All I want is to be refunded the money owed for products that they have in their possession.Desired Settlement: I would like my $548 refunded. I would also like the company to be flagged to awful costumer service and possible fraud if I do not receive my money.

Business

Response:

Dear Customer,Please accept our apologies for the delay in processing your sales refund. We are pleased to confirm your refund has been successfully refunded to you in full on the [redacted] August.Should you require any further detail, please email our team directly.Kind Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

There is norefund on my account and it is 9/*. The refund was not put into my account on 8/** like the company said.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Customer,As per our previous communication we have on record we have successfully refunded you the full amount on the [redacted] August.I have sent you a direct email to your email address on file with an attachment illustrating the refund.We hope this clarifies any further confusion.Kind Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

The refund was posted to my account 9/*/2015.

Sincerely,

Review: I ordered a dress and returned the dress over a month ago. Fame and Partners have yet to issue my refund. I have sent them several email and was told twice that a refund would be issued within 7 business days and a month later, still no refund.Desired Settlement: refund

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Fame & Partners has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: I ordered two different dresses, different styles and sizes from the Fame and Partners web site in April [redacted], 2015. One for me, one for my friend...I used my debit card for the transaction. Both dresses did not work for either of us. I sent them both back (with their approval) in May of 2015. In June I emailed to ask the status of my refund. On June [redacted], they answered me back and said they were sorry and would issue the refund. Still no refund. I tried several times to reach them by phone, they took my info and never called back. On August **, I sent another email describing my complaint and again, they apologized and said they tried issuing the refund on July [redacted], but had technical difficulties and that I could expect a refund within 7-10 days. It is now September, 5 months after I sent the dresses back and I have yet to receive a refund or even a call back. I am at my wits end.Desired Settlement: I would like a full refund of $428.00 now.

Business

Response:

Dear Customer,As per our correspondence with you, we are pleased to confirm we have successfully refunded you via [redacted] and you have confirmed you have received the funds.Thank you again for your ongoing patience and understanding.Kind Regards,

I bought two dresses from Fame and Partners - all up worth about $500. They arrived, looked very different to photographs on the website - the colouring was different, as was the material, and the fit. They were both very unflattering and not true to size at all (I know this, as I got myself professionally measured before ordering the dresses, as I was nervous about ordering online and the dresses not fitting!). The customer service I have received so far is terrible - it has taken them a long time to respond, and the customer service rep is more focussed on shifting the blame onto me, than providing any help for me to obtain a refund. So disappointing. I was prepared to use this website, as I quite often obtain black tie functions and need clothes like this - and the photos on the website were beautiful! I am so upset by this experience. Unless I get a response from them soon, and a refund, I will be leaving very bad reviews all over the internet about them... So frustrating!

Review: My daughter ordered a prom dress from Fame and Partners which did not fit. So we filled out the return form on the dress website and sent the dress back to the company in June of 2015. On September [redacted] and September [redacted] I left messages with their customer service departments which were random women answering phones at locations other than the [redacted] location. They said they would pass on my message that I still had not received a credit to my [redacted] for the dress I returned which was $229. I also emailed the company asking for someone to get back to me regarding my refund. I again left a message in early October requesting that someone contact me about where my refund was and I was never contacted.

I can provide our order confirmation number if needed.Desired Settlement: I am seeking a full refund of my $229 as Fame and Partners has the dress that was sent to them via [redacted] but I do not have my money.

Business

Response:

Re: Refund to Order #[redacted]

Review: I ordered a dress on April [redacted]. Neither when I ordered, nor when I paid, did they inform me that the dress would have to be made. From all appearances, the dress was in stock. The following week when I had yet to receive an email informing me the dress shipped, I contacted them. Their shipping time applies AFTER THE DRESS is made. I asked for a refund, since the dress had not shipped and they couldn't tell me when it would be and they told me they couldn't give me one until I received the dress and sent it back. This is my daughter's prom dress, so she doesn't have a dress and I don't have the money to purchase another one. Their business practices are deceptive. They're preying on young women who don't know any better.Desired Settlement: I want them to list their practices honestly (the shipping date only reflects when the dress is done, not when you place an order) and refund my money.

Review: My daughter ordered a prom dress online with this company. The next day she canceled the order and they said they would refund her money since the dress never shipped. Not only did they not refund her her money, they shipped two dresses and charged her twice. When the dresses arrived we denied delivery and told [redacted] to return to company. We have called and emailed company at least a dozen times to find out where her refund is and no response. The original order was placed on 5/**/15 and it is now 6/*/15 and we have gotten no where. This company is taking advantage of young women, like my daughter who works hard for her money at a part time job and is still out $360.00. I want this resolved.Desired Settlement: For them to refund her money ASAP!

Review: To whom this may concern:

I purchased a gown from "Fame & Partners" on March **, 2015 via their online website. I was immediately sent a confirmation for my purchase and they said I would receive an email once my dress had shipped. I never got an email letting me know the dress was shipped or when I could expect it. I emailed customer service on March **, 2015 to cancel the order because I had decided I no longer wanted the dress. On April [redacted], 2015 they finally replied and offered me an additional $40.00 credit to their website so that I could exchange the dress. I insisted I just did not want anything but my money back. They then sent me return instructions. I did not understand why they couldn't just cancel the order. I received the dress and sent it back to them having to pay for shipment which they state on their return policy they reimburse you for the shipping cost up to $6.00 if you include the receipt. They received the package on April **, 2015. After I sent the dress, I emailed customer service to see if they issued the refund, [redacted] replied to me and apologized for the delay. She said that she processed my return on April **, 2015 and that I should expect a refund in my account in 7-10 business days. On May *, 2015 I emailed [redacted] to let her know I had yet to receive my refund and got no response. I think it has been enough back and forth and very little action on their behalf. My patience has been exhausted and I really just want to be reimbursed the total amount I paid for my dress which was $269.00 US dollars plus the price I paid to ship back the dress via [redacted] which was $5.49 US dollars.

The order number for my purchase is: [redacted]

Additionally, I did not like that part of the return process is having to manually fill out a return form that includes your card number, credit card type, full name and shipping address. I don't think it is in the customers best interest to fill this information out and mail it. Shouldn't they just be able to reimburse you the same way they charge your card? Also, they took the money out of my card immediately, yet it has taken over a month now to get my money back.Desired Settlement: I want them to reimburse me for the total amount spent on the dress and shipping which is $274.49. Additionally I want them to provide me with proof that indeed the return was processed on April [redacted], 2015 as [redacted] had stated in her email to me.

Review: My daughter ordered 5 dresses from this company. 2 arrived [redacted] June 2 arrived [redacted] June and 1 arrived on the [redacted] June. I believed that we could return all the dresses within 30 days. But they have told me that I can only return one dress. I have spoken to the consumer agency in England and they have advised me to email you. Have I got any right for a refund

Thanks

[redacted]Desired Settlement: would like a full refund

Business

Response:

Dear Customer, I would like to apologise for any inconvenience or frustration we may have caused you.Please note our company is unique in its function. We do not mass produce our dress, but are created by skilled professionals specially for each of our customers.As a result, as per our Terms & Conditions listed on our website:If you purchase multiple sizes in one style/colour we will only accept an exchange for the returning sizes. We do not offer refunds if you are returning for this reason. If you are confused about your size, simply contact our friendly customer service team via our Contact Form to assist you in working out best fit for you.If your purchase includes more than 1 style in the same size, we can only offer a full refund for 1 style; if you would like to return more from this order, we can offer an exchange or credit if you meet all other returns criteria.- See more at: [redacted]Again, we would only be able to refund one dress and issue a credit note for the balance. You are more than welcome to email our team at [redacted] to further discuss any options.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Yo mur Answer Here] so much for a discussion. you are not willing to help at all. you did not complete your contraction on one of the dresses, it arrived a week late. I should be entitled to a refund on this dress plus another. also you say your dress are unique ,but all the dresses were completely different sizes. One to small on the hips another to big on the bust. one was far to big. when my daughter ordered the five dresses in all different styles your company should have reminded her that she could only return one dress.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: This dress was too small, so I returned it via [redacted] exactly following the instructions given. The dress was received by the company on the [redacted] of May at 2:52 p.m. and signed for by a person named [redacted]. It is now the [redacted] of May and I still haven't received a refund. This company is extremely hard to receive customer service through. When you call the number the people who answer state that only management can help with refunds and management is very busy and will get back to the consumer when they can. There is absolutely no way to easily get a refund with this company. The refund is suppose to be processed within 7-10 days and they were also suppose to notify me of said refund.Desired Settlement: Refund the dress cost as stated on your website without delay.

Consumer

Response:

At this time, I have not been contacted by Fame & Partners regarding complaint ID [redacted].Sincerely,[redacted]

Review: I ordered a dress on July *, 2015 from Fame & Partners. As soon as I ordered the dress, I noticed Fame and Partners had charged my account twice for the dress. I called them immediately about the miss charge. I left multiple messages with their third party answering service, which had an outcome of nothing. Then when the dress arrived it was too small, so I returned it. With numerous calls for the miss charge and no returned calls I became very worried that I would never get my money back. I finally got through to the head person through their third party service and Mim A[redacted] emailed me about the issue. I told him I was charged twice for a dress I had ordered. I had also returned that dress which I had tracking information for. The dress was returned to their New York address two weeks after I had finally came in contact with them. He said they would refund my account for all issues and unfortunately I was only refunded for ONE of the charges. I had contacted Mim with this issue again and have gotten no response. I have talked to the online help & styling people who said they saw that I had returned it and should get my refund 8-10 days after speaking with them….it has now been 30 days since that time. Fame & Partners has the worst customer service. I will never recommend them to friends or order a dress from them ever again.Desired Settlement: All I want is my money back from the dress I returned almost two months ago and for them to stop emailing me promotional products because I will never purchase anything from their company ever again.

Business

Response:

Dear Customer, I am writing to you in regard to your shopping experience with Fame & Partners.Please accept our apologies for the delay in processing your sales refund. We experienced a large unprecedented growth and are working through responding to our customers. We are working through this and re now pleased to advise you that these are all being addressed to avoid it happening to customers in the future.We have successfully refunded you the $275.00 on 16/**/2015. We advise to allow 7 - 10 business days for the funds to appear in your account.Should you require any further assistance, please let our team know.Kind Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,