Fanatics, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me*** has been a dream to work with, she is like night and day to my first experienceI truly appreciate her willingness to help and how attentive she has been
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and can confirm the item purchased was customizedThe consumer reached out to *** *** and was advised the item cannot be returned due to it being customized We are sincerely sorry for
the inconvenience this has caused and for the delay in resolutionWe have reached to the consumer by phone and left a message stating that they have been approved to return the item for a refundWe have also sent a follow up email advising the item can be returned and provided a return label attached to the email. We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time. If we can be of any further assistance, please don’t hesitate to contact me directly at ***. Sincerely, *** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, I want to make sure that sales tax paid is not supposed to be included in my refund because it was not, if it is then I did not receive my FULL refundOn their website under return policies it only states that "Original shipping charges are not included in the refunded price." Also how would I receive the $credit if I do not have an account with Fanatics
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I have yet to receive a refund or the productI understand they are claiming to have issues the refund I have yet to receive anything from them
Regards,
*** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the consumer placed an order on October 17, for a manufacturer direct itemWhich is a customized item that is shipping directly from the manufacturer’s fulfillment center
The item was set to be shipped by November 3, 2017, however the vendor was experiencing production issues which caused a delayWhen the consumer contacted *** ***, we were unable to provide an exact date as to when the item will be ship We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have contacted the consumer by phone and left a message advising the order was cancelled and refundedThe refund was issued in the amount of $and we ask the consumer allows 2-business days for the refund to postWe have emailed the above information to the consumer as well We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Upon receiving this complaint, we reviewed the account and
have confirmed that the consumer contacted us on multiple occasions in regards to
the delay in shipping on his orderHe was ultimately advised that the items
were out of stock, and that we were looking into thisThe customer decided
to
cancel his order at that pointWe have issued a full refund at this timeWe
were unable to find alternative items to ship that would work for the intended
purpose
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolutionWe have confirmed that the order has been
fully creditedFor the inconvenience, we have provided a total of $Fan Cash
to your accountWe provided the resolution via phone
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers
We feel that the issue has been fully resolved at this time
If we can be of any further assistance, please don’t
hesitate to contact me directly at ###-###-####
Sincerely,
*** ***Senior Fan Advocate

Hello *** and Revdex.com of North Florida,Upon receiving this complaint, we reviewed the account and found that the order had not been shipped as of yet due to a delayThe consumer reached out to *** *** and were unable to receive a timely resolution. We are sincerely sorry for the
inconvenience this has caused and for the delay in resolutionWe can confirm the order was cancelled and refunded due to being unable to fulfill the purchaseA credit has been provided towards the next purchase for this inconvenienceA voicemail has been left and the consumer has been emailed. We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time.If we can be of any further assistance, please don’t hesitate to contact me directly at ***.Sincerely,*** *** ***

Upon receiving this complaint, we reviewed the account and
have confirmed that the consumer contacted us regarding the wrong item being
receivedWe responded to that e-mail and requested additional information, but
did not hear back and were unable to proceed with a resolution We see that
the item was checked in by our
warehouse staff and refunded on January 2, but the tax paid failed to be
returned to the credited back to the original method of paymentThe remaining
refund of $was issued the following afternoon
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolutionWe have confirmed that the order has been
fully credited at this timeFor the inconvenience, we have provided a total of
$Fan Cash to your accountWe welcome MsElliott to contact us directly for
free expedited shipping on her next orderWe were unable to reach the consumer
after multiple attempts to contact, and we have provided the resolution via e-mail
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers
We feel that the issue has been fully resolved at this time
If we can be of any further assistance, please don’t
hesitate to contact me directly at ###-###-####
Sincerely,
Senior Fan Advocate

Hello *** *** and Revdex.com
of North Florida,
Upon receiving
this
complaint, we reviewed the account and show that the consumer placed her order
on December 17, with business day shippingThe package did leave our
facility on December 18, and should have been delivered on December 23,
at the latestUnfortunately the delivery was not met and was scheduled to
be delivered the following day, December 24, when the business would be
closedIn addition to this problem, the consumer was also provided conflicting
information in regards to a resolution for this delay
We are sincerely sorry for
the inconvenience this has caused and for the delay in resolutionAt this time
we have processed a 40% refund as well as a refund of $that was paid for
shipping back to the original form of paymentPlease allow 2-business days
for this money to reflect back in the consumer’s bank accountIn addition, we
have also issued the consumer a $merchandise credit that can be used at
any time towards a future purchase with usWe provided this resolution to the
consumer via phone
We greatly appreciate the
feedback and will escalate the information to the appropriate department for
further review, as we are always looking for ways to improve the online
shopping experience for our customersWe feel that the issue has been fully
resolved at this time
If we can be of any further
assistance, please don’t hesitate to contact me directly at ***
Sincerely,
*** ***
*** *** ***

Hello *** and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and
see that your package has not been delivered yet
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolutionAccording to ***, the package is
being
delivered on December 15thHowever, we have also issued a refund
for the item on December 11, 2015, in the amount of $34.99, that will post back
to the original form of payment within 2-business daysThe customer is not
required to return the item to us once delivered. We have attempted to contact the consumer with this information but have been unsuccessful in reaching him after multiple attempts to call and e-mail.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers
We feel that the issue has been fully resolved at this time
If we can be of any further assistance, please don’t
hesitate to contact me directly at ***
Sincerely,
*** ***
*** *** ***

This email is in response to your recent complaint regarding your return. Despite our efforts, you continue to contact our customer service team and other company employees with additional complaints, and demands of our companyWe view this behavior as both disingenuous and insincere
Accordingly, we have decided to no longer do business with you or communicate with you other than in writing.A full refund of your most recent purchase/return has been issued back to the original method of payment, although we were unable to locate the returned item in our warehouse facility. We believe our customer service team has acted diligently and in good faith to resolve any and all concerns you have brought to our attention and we consider all matters now closed.At Fanatics we take great pride in providing exceptional service and believe we have gone above and beyond to resolve your concerns and no further appeasements will be provided.In addition we require all of your future contacts with our organization be sent in writing to the address belowWe will no longer respond to contacts of other typesPlease allow days for a response which will be in letter form.Fanatics Retail Group North, Inc.Customer Service DepartmentSouthpoint Parkway, Suite 550Jacksonville, FL 32216Sincerely,*** ***Senior Fan Advocate

Complaint: ***
I am rejecting this response because:This is not a formal resolutionI need a written proposal for a resolution sent to me through Revdex.comI have witnessed myself that trying to sort things out directly with ***'s *** *** produces little successPlease offer a real resolution, and not a notice of call, to amend the lie I was told by your *** *** rep stating I was going to be refunded a specific amount of which I did not receive
Regards,
*** ***

Hello *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the order was not shipped within the timeframe that was stated and incorrect information was being providedThe consumer reached out to *** *** and were unable to receive a
timely resolution We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionUpon review of the order, we show multiple items were shipped with the incorrect shipping method, however, they have been deliveredAdditional items were cancelled and refunded as out of stock and the remaining items were cancelled per the consumer's request In addition to the delay and shipping issues, the consumer's rewards credit were not explained entirely and the credit was being deducted from with each cancellation and refundWe have explained to the consumer what the credit claw back is and how it was affected with each refundThe consumer has been provided a credit for the confusion For the inconvenience, we have processed a complete refund of the purchase as of November 14, The consumer has been contacted by phone We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe understand the issue has not been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** ***

Hello *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the order had not been shipped as of yet due to a delayThe consumer reached out to *** *** and were unable to receive a timely resolution We are sincerely sorry for the
inconvenience this has caused and for the delay in resolutionWe can confirm one item ordered has been delivered as of November 10, and the additional item was refunded as it was found to be out of stockAt this point, the consumer has been fully refunded for the purchase and there is no need to return the item receivedThe consumer was advised of the refund via email. We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** ***

Hello *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the order was not shipped by the ship date providedThe consumer reached out to *** *** and were unable to receive a timely resolution We are sincerely sorry for the
inconvenience this has caused and for the delay in resolutionA full refunded has been processed per the consumer’s requestThe consumer was contacted via phone We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** ***

Hello *** *** and Revdex.com of North Florida, We apologize the resolution is not satisfactoryWe have sent the consumer’s a $discount code for the *** *** that would have been received purchasing orderThe code was sent to ***, however we originally emailed the code to *** We have contacted the consumer by phone regarding further compensation for the inconvenience we causedWe agreed a $discount code would suffice and we sent the code to the consumer by email If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and the consumer returned a customized item to our fulfillment centerOnce the returned was received, the consumer was advised via email that the item was not eligible for a refund
We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionThe consumer was advised of the policy regarding customized items which states all customized items are final sale and cannot be returned or refundedOur policy is also listed online and when the item is added to the cart, it will notify the consumer that the item is final sale We have provided the refund as shown in the consumer’s desired settlementWe have left a detailed voicemail via phone advising of this resolutionWe ask that the consumer allow 2-business days for the credit to reflect We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at 904-421- Sincerely, *** *** Executive Fan Relations