Fanatics, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello *** *** and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and show
that the consumer placed her order on December 16, for a customized
jerseyOn December 26, the consumer called in and spoke with one of our agents
in regards to the
delivery of her itemUpon further review it appears the
consumer was under the impression that her item qualified for our “guarantee or
it’s free promotion” and began requesting a full refund for the item which was
rejected as the item ordered was not eligible for this promotion
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolutionAt this time a 30% refund in the amount of
$has already been issued for the confusion and inconvenienceWe had
clear guidelines for this promotion and the consumers order did not qualifyAs
clearly stated in the terms and conditions, customized items are exempt and if
the item did qualify we were only issuing a maximum refund of $per order
You can review these details here: ***
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers
We feel that the issue has been fully resolved at this time
If we can be of any further assistance, please don’t
hesitate to contact me directly at ***
Sincerely,
*** ***
*** *** ***

Hello *** * *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the consumers account as well as the account mentioned in the complaint We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe advised the consumer the
reason the accounts were not able to be accessed was because the address was marked in our systemThis was due to a dispute that was filed on order in January that the consumer did not have knowledge ofIn order for the accounts and address to be unmarked, the chargeback would have to be paid in the amount of $Consumer has direct contact number and has advised he will call in to pay this chargeback We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the consumer placed the order on Wednesday, November 16, The package was shipped on 11/17/to the customer’s shipping addressWe do see that on 11/for some reason
*** determined that the package was undeliverable because the address was incorrectWe apologize sincerely for thisAs of 12/the package stopped moving in *** ** and we do not see that the delivery was ever notedOn 12/11/our returns department processed the returned package and a full refund was issuedWe apologize again for the confusion this has causedWe have issued a full refund for this purchase and we truly are sorry for the poor experienceWe strive for excellence and do see clearly that we failed to get this one rightAs an additional courtesy we have added a $credit to the account to be used towards a future purchaseWe understand they may be hesitant to order but we do hope they will give us another chance in the future! We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the customer placed his order on 10/03/for two t-shirtsUnfortunately, we experienced significant delays in our warehouse due to a failed system upgrade followed by a severe
weather eventThis order was never fully processed through our warehouse system, and both items were ultimately determined to be out of stockA full refund was issued for this purchase, and despite multiple back and forth contacts, we were unable to resolve this matter to the consumer’s satisfactionWe see clearly that we failed, and we apologize again for the upset this has caused We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionAt this time, a full refund of the original purchase has been issuedWe have also provided a total of $Promotional Credit to the account, to be used towards a future purchaseWe completely understand the consumer’s frustration and weariness at shopping with us againWe hope he will give us another chance, and welcome him to reach out any time for personal assistance at the phone number listed below We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Upon receiving this complaint, we reviewed the account and
have confirmed that the consumer contacted us on multiple occasions in regards to
delayed shipment of his purchaseWe found that multiple communications were
sent to the consumer about the delay, but none had the specific details that
he
was looking forWhen he called to check on the status, he was provided the
same information and appeasements that had already been offered prior Mr*** did not receive his package in time
for the Christmas holiday as promisedHis order was placed on December 1st
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolutionWe have credited back roughly 25% of the
original payment ($30) plus the cost of shipping paid ($6.99)back to the
original method of paymentFor the inconvenience, we have provided a total of
$Fan Cash Credit to your accountWe provided the resolution via phone and
followed up with an e-mail, per Mr***’s request
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers
We feel that the issue has been fully resolved at this time
If we can be of any further assistance, please don’t
hesitate to contact me directly at ###-###-####
Sincerely,
*** ***Senior Fan Advocate

Hello *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the order had not been shipped as of yet and the consumer requested a refundThe consumer reached out to *** *** and were unable to receive a timely resolution We are
sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe can confirm the order has been shipped and delivered as of October 25, We have processed a refund and the items are not required to be returnedThe consumer has been contacted by phone with a voicemail left and a detailed email has been sent We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and we understand the consumer's frustration with our service after being offered a gift certificate in place for a return that was not sent We are sincerely sorry for the
inconvenience this has caused and for the delay in resolutionWe have successfully come to an agreement after contacting the consumer over the phoneAt this time, we have issued a gift certificate to the consumer for the returned item as requested We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Hello *** *** and Revdex.com of North Florida, We apologize the resolution was not satisfactoryAs previously stated, the codes provided have been usedThey are one-time use codes and cannot be applied to another purchaseWe sincerely apologize for the inconvenience this has caused If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the consumer is still waiting on his package. They reached out to Fan Services and only to find out that his order had been delayed again.   We are sincerely sorry...

for the inconvenience this has caused and for the delay in resolution. I was able to contact the customer and resolve the delay issue by refunding him %30 of his order total and upgrading the shipping method on his package.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at 9[redacted].   Sincerely,   [redacted] Executive Fan Relations

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the consumer placed an order November 25, 2017. Unfortunately, once the item was received the consumer reported it was damaged. The consumer reached out to [redacted] and a...

refund was issued in the amount of $24.95 back to the original form of payment used at checkout. However, we were unable to provide a timely resolution, when the consumer reached out to Fan Services on December 10, 2017 stating the refund hasn’t been received.   We are sincerely sorry for the inconvenience this has caused and for the delay. We have reached out to the fan consumer by phone and left a voicemail advising the refund should’ve been received by December 13, 2017. We also sent the consumer a follow up email advising our refund process time frame and if further assistance was needed to contact me directly.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and understand the item received was not what was desired. The consumer reached out to [redacted] and were unable to receive a timely resolution.   We are sincerely sorry for the inconvenience...

this has caused and for the delay in resolution. We have confirmed the items were refunded as of December 22, 2016. We have now processed a full refund and a credit has been provided for this inconvenience. The consumer has been contacted via email with this information.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the consumer placed an order on December 15, 2017. The items purchased were set to be shipped no later than December 19, 2017, however one item became delayed. The consumer...

reached out to [redacted] and was unable to receive a timely resolution.   We are sincerely sorry for the inconvenience this has caused and for the delay. We have contacted the consumer by phone and advised the item delayed shipped on December 21, 2017. According to [redacted], the item was delivered on December 23, 2017. The consumer was also refunded for the item in the amount of $39.99 on December 20, 2017, and our refund process takes 2-7 business days for the refund to post.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted]. [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the consumer placed an order on October 15, 2017 for a customized item. The item was set to be shipped from the manufacturer’s fulfillment center no later than November 1,...

2017. However the order became delayed and when the consumer contacted, [redacted] we we’re unable to resolve the issue within a timely manner.   We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. We have shipped the consumer’s order via Fed Ex on November 20, 2017. We have also processed a 30% refund for the delay back to the original form of payment used at checkout. The refund was issued in the amount of $133.07 and we ask that the consumer allows 2-7 business days for the refund to post. The above information has been emailed to the consumer.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the information and found that our consumer was unsatisfied with the quality of the merchandise once arrived. Our consumer returned the item and contacted us to receive updates regarding the return...

status, and we failed to provide an update in a timely manner. We sincerely apologize for the inconvenience this has caused and for the delay in the resolution. We would like to advise that a credit was added to our consumer's web page account for the inconvenience. We would like to also advise the consumer was refunded for the returned item on January 18, 2017. We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at ([redacted].   Sincerely,   [redacted]    [redacted]

Hello [redacted] and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and
have confirmed that the consumer purchased items that were marked as Special
Event items and were not scheduled to ship until October 5, 2015.
Unfortunately, we did not receive the...

items from the vendor in time and we
failed to meet that promised shipping expectation. The package instead shipped
out on October 9, 2015 with an overnight shipping service applied.   
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. We do see that the order was delivered on
Monday, October 12, 2015. We have processed a full refund for the total value
of the order, $37.94. We welcome the consumer to keep the merchandise for free
as our gift for the inconvenience and frustration that has been experienced. We
provided the resolution via e-mail.  
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at [redacted].
Sincerely,
[redacted]
[redacted]

Hello [redacted] and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and show
the order was originally placed on November 23, 2015. The consumer reached out
to our customer service team on February 24, 2016 to report an item as damaged
and requested to have...

the item replaced. Unfortunately we do require all
damaged/defective claims to be reported within 30 days of the item’s ship date
so the consumer’s request was denied.
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. As a one-time courtesy we would like to allow
the consumer to send the item back for a store credit that can be used at any
time towards a future purchase with us. We provided this resolution to the
consumer via phone.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at [redacted].
Sincerely,
[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the consumer placed an order on November 14, 2017 for an autographed jersey. However our web store wasn’t fully updated and allowed the consumer to purchase an item that...

was out of stock. Unfortunately, when the warehouse noticed the error the order was cancelled and refunded the same day of purchase. The consumer also had issues regarding the [redacted] that should have accumulated from the order being placed.   When [redacted] was contacted we advised that when the order was placed the consumer checked out as a guest and only members receive 3% [redacted] on each order. Unfortunately, the [redacted] couldn’t be added to the consumer’s account after the order placed.   We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. The consumer has been fully refunded for the cancellation and the refund should post by November 23, 2017. We have also provided the consumer with a $17 coupon code, which is the amount that would have accumulated for the recent purchase. The above information has been emailed to the consumer.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and show
that the consumer placed his order on February 13, 2016 for an item with a
processing time of one business day. The order left our facility on February
15, 2016 and according to...

[redacted] tracking number [redacted], will
be delivered February 17, 2016 which is on time for what was paid. After
speaking with the consumer, it appears there was some confusion surrounding the
shipment of the item which left him under the impression that it would have
been delivered yesterday, February 16, 2016.
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. In addition to a refund for the shipping that
was paid, we have also issued a $20.00 [redacted] credit to the consumer’s
account that can be used at any time towards a future purchase with us. We provided
this resolution to the consumer via phone.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at [redacted].
Sincerely,
[redacted]
[redacted]