Fanatics, Inc.

Hello *** *** and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and
have confirmed that the consumer placed her order for a custom replica football
jersey on 11/29/We do not see that any “authentic” jersey was purchased,
and we apologize
for any confusionUnfortunately, these screen printed jerseys
have very specific washing/drying instructions that must be followed to avoid
peeling, fading, and cracking We
understand the frustration, and apologize that the consumer was not handled
with the appropriate level of professionalism
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolutionWe have issued a full refund for the order
value, which was $The consumer is not required to return the item that
was receivedIt can be kept or thrown away at the consumer’s discretionWe
provided this resolution via e-mail
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers
We feel that the issue has been fully resolved at this time
If we can be of any further assistance, please don’t
hesitate to contact me directly at ***
Sincerely,
*** ***
*** *** ***

Hello *** *** and Revdex.com of North Florida, After reviewing this matter, we understand the consumer’s complaint that he failed to place an order due to shipping options that were not available at the time he tried to use his promotional codes We are sincerely sorry for the
inconvenience this has caused and for the delay in resolutionUpon review of this matter, and as a one-time courtesy, we have applied Fan Cash credit in the amount of 20$ to your account to reflect the value of the one code which has not been usedFan Cash is subject to the Terms of Use posted at *** We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely,
*** *** *** *** ***

Hello *** *** and Revdex.com of North Florida, We apologize again for the ongoing frustration this consumer is experiencing in regards to this orderWe were hoping to speak with him by phone to have an opportunity to better understand the complaint and work together to resolve this issueWe, to this date, have not received a return call and we now understand that is because the consumer prefers to have this resolution in writingWe did not intent to lie or deceive the consumer in any way, we reviewed the chat and believe this to be a simple misunderstanding, if not just poor math on the part of our *** ***At this time, to avoid further inconvenience and frustration to Mr***, we have issued a full refund for the remaining item on his order in the amount of $This brings the total refund amount of $68.71, which is the original value of the purchaseWe as that the consumer keep the item he still has as our gift for the confusionIf there is anything else we can assist with, we ask that he please reach out via phone or e-mail at the number provided previously and we would be happy to work with him to resolve this matterSincerely, *** *** *** *** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see the item was received incorrectlyThe consumer reached out to *** *** and were unable to receive a timely resolution. We are sincerely sorry for the inconvenience
this has caused and for the delay in resolutionWe apologize for the frustration of not being able to contact customer service and advise of the wrong item being received, however, we were able to being and assist via Twitter when the consumer reached out The item has been replaced and shipped from our warehouseIt is showing for delivery today, April 21, 2017, after attempts of not being able to be deliveredConsumer has been contacted and advised of this updateFor the inconvenience, the amount of the item has been refundedWe ask that the consumer allow 2-business days for the credit to reflect We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the consumer placed an order on October 2, However, when the package was delivered on October 6, 2017, it was reported stolen off the consumer’s front porchWhen ***
*** was contacted regarding the issue, we advised a full refund will be issuedUnfortunately, a gift certificate was sent instead due to a system error We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have processed a full refund in the amount of $and we ask that the consumer allows 2-business days for the refund to postWe have advised the above information by email to the consumer We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and determined that the original order was cancelled due to an inventory issue on the vendor’s endThey believed the item to be out of stock, and it was cancelledAfterwards, the vendor did
find that they actually do have the item, and we were able to work with them to get the item shipped out at no additional cost to the consumer We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe processed a replacement shipment for the order, and a refund of $was issued to the consumer as a courtesy for the inconvenienceThe new item was shipped and marked as delivered as of October 4, This information was provided via phone and e-mail We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Hello *** *** and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and found
the customer has multiple accounts that needed to be removed as well
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolutionWe have
removed the customer’s email address
from our system, and took extra measures to insure the emails will stopWe have called the customer as well, and had to leave a voice message
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers
We feel that the issue has been fully resolved at this time
If we can be of any further assistance, please don’t
hesitate to contact me directly at ***
Sincerely,
*** ***
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account, the shipping charges related to the orders and the conversation Mr*** had with a customer service advocate in relation to these shipping charges We are sincerely sorry for the
inconvenience this has caused and for the delay in resolutionWe have refunded the shipping charges for the orders provided by Mr*** ($36.94)We have also emailed the customer with our resolution We feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the out of stock item was refunded in the incorrect amountThe consumer reached out to *** *** and were unable to receive a timely resolution We are sincerely sorry
for the inconvenience this has caused and for the delay in resolutionThe refund has been corrected and a complete refund of the purchase has been extendedTwo voicemails have been left for the consumer and an email has been sent advising of this information We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** ***

Complaint: ***
I am rejecting this response because: The shipment was not processed timely On separate occasions, via chat, the CS rep told me that I would RECEIVE my item on Tuesday The merchant failed to timely process the item, resulting in the item arriving a day later than CS promised in writing CS has chat logs stating and confirming the ARRIVAL date, which it then did not fulfill I renew my request for compensation via $in FanCash and free overnight shipping
Regards,
*** ***

Hello *** *** and and Revdex.com of North Florida,We have issued the refund for the full remaining value of the purchase: $The total amount refunded on this order to date is $52.67. Please allow 2-business days for the credit to reflect back to the bank statement. If there is anything further we can assist with, we ask the consumer to let us knowWe would be happy to help. Sincerely,*** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I'm not satisfied with the way they responded I'd expect a company to exceed the bare minimum when attempting to make ammends for a financial mistake they made with a customer Additionally, as I stated, I wasted my valuable time speaking with their *** *** on multiple occasions, so I'd like to be reimbursed for the run-around that I endured.Fanatics tried to offer me a 15% off coupon as some type of apology and/or sign of good faith, but it felt very disrespectful, instead I get better discount offers sent to me by this company, on a daily basis, so why would I be satisfied with this offer for my troubles? Furthermore, why would I consider spending more money with a company that makes me concerned about their policies and procedures?Thanks, but no thanks to their poor attempt of rectifying an issue they made me suffer through
Regards,
*** ***

Hello *** *** and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and
have confirmed that the consumer purchased the item on September 1st
under the expectation that it would ship within business daysThe item
should have shipped out on Friday at
the latest, but instead it shipped on Thursday,
September 10thThe original was originally slated with a 3-
business day shipping serviceHowever, the package shipped with a Next Day
service and the package was scanned as delivered on September 11,
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolutionWe have issued a refund for 50% of the order
value as a courtesy for not delays and inconvenience this causedWe have
provided the consumer with direct contact information for a *** *** ***and provided the resolution via e-mail
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers
We feel that the issue has been fully resolved at this time
If we can be of any further assistance, please don’t
hesitate to contact me directly at ***
Sincerely,
*** ***
*** *** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we understand the consumer's frustration in regards to the refund not being processedThe consumer reached out to *** *** and were unable to receive a timely resolution We are sincerely sorry for the
inconvenience this has caused and for the delay in resolutionWe reviewed the account and truly appreciate all the information that was providedWe have reached out to the returns team and confirmed the item was receivedThe refund request was processed, however, it was not completed and we will look into that issueAs of March 1, 2017, the complete refund has been processed and we ask that the consumer allow 2-business days for the credit to reflectThe consumer has been contacted via phone and email We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Complaint: ***
I am rejecting this response because I still have not received a credit for my returnI have checked my account with Fanatics and the credit has not been applied to my account with them
Regards,
*** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the consumer placed his order on October 10, and as of today, October 31, it still has not shippedWe are experiencing delays in our *** ** Fulfillment
Center due to a recent tech upgrade followed by a severe weather eventWe completely understand the frustration this has caused, and a full refund has been issued for this purchase as a courtesy for the inconvenienceWe understand how upsetting this may be, and we are truly sorry that this has gone unresolved for such an extended period of time We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe do see that a full refund was issued on 10/as a courtesy, and a $credit was added to the account to be used towards a future purchaseThe order is still in a “New” Status, and it may eventually shipIf this happens, we ask that the consumer keep the items as our gift for the ongoing frustration we have caused We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see the customer is claiming that he is still owed monies for returned items We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have issued a refund to the customer in the amount of $200.00, back to his credit cardHe has been refunded in full for any returned items he has claimedWe have emailed the customer to inform him of this refund We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at 904-562- Sincerely, *** *** Executive Fan Relations