Fanatics

Upon receiving this complaint, we reviewed the account and have confirmed that the consumer contacted us on multiple occasions in regards to the amount that was charged to the credit card for his purchaseWe were able to verify that the amount charged to the card was correct, and that some confusion stemmed from the confirmation e-mail that was sent when the customer requested a change of sizeWe also determined that the customer attempted to get this resolved and requested a supervisor more than once, and none every contacted him We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have confirmed that the order has now been cancelled and refunded in full for the amount of $We have also added $in Fan Cash to the account for use on a future purchaseFor the inconvenience, we have offered a personal shopping experience with a Senior Fan Advocate to ensure that the next order placed is fulfilled and communicated on in a timely and accurate manorThe resolution has been provided to the customer via phone call We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers We feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at ###-###-#### Sincerely, Senior Fan Advocate

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey will need to follow through with the resolution before I am to consider this matter to be rectified Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me [redacted] was great with our discussion and renewed my faith in ordering from Fanatics again in the future Regards, [redacted] ***

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the information and found that our consumer's return wasn't received and processed in a timely mannerThe consumer did reach out to [redacted] to receive a timely resolution.We apologize for the inconvenience this has caused and for the delay in the resolutionWe would like to advise that we did receive your item [redacted] Men's [redacted] Big & Tall Mantra T-Shirt , and we processed a refund in the amount of $on January 17, We ask that the consumer allow 2-business days for the credit to reflectWe would like to advise that a credit in the amount of $was added to the consumer's account as a courtesy for the inconvenienceWe were unable to contact the consumer at the number provided, however, a detailed message including a contact number was provided to our consumer, so that we can further assist if further research is neededWe greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this timeIf we can be of any further assistance, please don’t hesitate to contact me directly at ( [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the consumer placed an order on November 24, Once the order was shipped then received the consumer noticed the item was damagedThe consumer reached out to *** [redacted] and was unable to receive a timely resolution We are sincerely sorry for the inconvenience this has caused and for the delayWe have contacted the consumer by email, advising the item purchased is now out of stock so a replacement is unable to be processedWe asked the consumer to return the damaged item using the return label sent via emailHowever, we have issued a full refund in the amount of $We ask that the consumer allows 2-business days for the refund to post back to the original form of payment used at checkoutWe have also advised the consumer we will honor the 30% discount original used at checkout on a new order We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed I am rejecting this response because: Regards, [redacted] They need to check what they are shippingThey'd send me size XXL and I ordered XXXL What I'm I going to do with the small size ?Use it even its way too small ?Will you use a small size ?

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and have confirmed that the consumer contacted us on multiple occasions in regards to the package and the emails were responded to by automated messagesWe were able to confirm that the return has been processed and credited in full at this time We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have confirmed that the order has been fully credited, including taxesFor the inconvenience, we have provided $Fan Cash to your accountWe provided the resolution via email We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers We feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at ###-###-#### Sincerely, Senior Fan Advocate

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and show the order was originally placed on November 23, The consumer reached out to our customer service team on February 24, to report an item as damaged and requested to have the item replacedUnfortunately we do require all damaged/defective claims to be reported within days of the item’s ship date so the consumer’s request was denied We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionAs a one-time courtesy we would like to allow the consumer to send the item back for a store credit that can be used at any time towards a future purchase with usWe provided this resolution to the consumer via phone We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers We feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the items returned were not shipped within the timeframe providedThe consumer reached out to [redacted] and were unable to receive a timely resolution and unfortunately, we are unable to cancel or modify an order after a specific timeframe We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have confirmed with the consumer the packages were received, however, an item was missingThat item has been replaced and shipped for delivery tomorrowThe consumer has been contacted by phone and an email confirmation has been sent We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the information and found that our consumer contacted us several times for an update as to when the order would ship from our facilityThe consumer did reach out to [redacted] to receive a timely resolution We sincerely apologize for the inconvenience this has caused and for the delay in the resolutionOur consumer was issued a full refund for the merchandise in the amount of $We also show that the item was delivered to our consumer's mailbox on January 17, per tracking.We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe truly are sorry for this awful experience, and we hope she will allow us another chanceWe ask that she please let us know if there is anything else we can do to make this rightIf we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, given the difficulties I experienced throughout the process I will not likely be doing any further business with this company Customer service is very important to me; I was able to get the same item at [redacted] for the same price with stellar customer service Regards, [redacted] ***

Hello [redacted] and Revdex.com of North Florida, We apologize the resolution was not satisfactoryWe have reached out to the consumer and have left a voicemail with the information in regards to the refundWhen we spoke with the consumer, we advised the item that was received incorrectly and reshipped would be refunded, unfortunately, we did not indicate the additional item ordered would be refunded as there were no reported issues for that item and it was received correctly and within the shipping timeframeWe have also stated the item received does not need to be returned as we do not want to cause the consumer any further inconvenience We feel that the issue has been fully resolved at this time and we truly apologize for the inconvenience this has all caused If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and show that the consumer placed his order on February 13, for an item with a processing time of one business dayThe order left our facility on February 15, and according to [redacted] tracking number [redacted] , will be delivered February 17, which is on time for what was paidAfter speaking with the consumer, it appears there was some confusion surrounding the shipment of the item which left him under the impression that it would have been delivered yesterday, February 16, We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionIn addition to a refund for the shipping that was paid, we have also issued a $ [redacted] credit to the consumer’s account that can be used at any time towards a future purchase with usWe provided this resolution to the consumer via phone We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers We feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

I have reviewed the response made by the business in reference to complaint ID ***398, and find that this resolution is satisfactory to me [redacted] contacted me within the same day I had my bad experience and worked with me to correct itI am extremely appreciative of her customer service as well as her professionalismShe definitely turned my experience around with that company Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] Package was delivered today

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and saw that there were significant delays experienced in the shipping of this orderWe were able to get the package shipped on 10/13/and [redacted] marked it as delivered as of Fri 10/14/ at 9:amWe are enduring a particularly challenging time right now after rolling out a new warehouse management system, only to have it come with more problems than were expectedThis was followed up almost immediately by a hurricane that had us closed for two critical business days We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have issued a full refund of the order in the amount of $We welcome the consumer to keep the received item as our gift for the frustration of this experienceWe understand the consumer is very hesitant to do business with us again, but we are hopeful he will give us an opportunity to make this right in the future, and we have added a $credit to his account to use in the futureWe are confident all shipments will be running smoothly in the very near future and we will be back on track with an even better service level than before! We attempted to provide this update via phone, but were not able to reach him We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and after reviewing the account, we do see that the items have been delayed in shippingThe customer has reached out to Fan Services to get this issue handledWe are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe were able to get in contact with the customer and come to a resolutionThe customer has been made aware that the items ship date has been delayed until July 16, and has been compensated with a 30% of his order We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this timeIf we can be of any further assistance, please don’t hesitate to contact me directly at ###-###-####.Sincerely, [redacted] Executive Fan Relations

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and have confirmed that the consumer contacted us on multiple occasions in regards to the Gift Return that was sent back and supposed to be issued in store credit Also in regards to the credit issue as wellWe were able to confirm that the return has been fully credited as requested We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have confirmed that the order has been fully credited and have also processed a new order, at no additional cost, for requested items in our email communicationsWe will continue to monitor the new order and ensure final delivery is madeFor the inconvenience, we have provided $Fan Cash to the accountWe provided the resolution via email We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers We feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at ###-###-#### Sincerely, Senior Fan Advocate

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the details regarding the damaged item receivedWe are sincerely sorry for the inconvenience this has caused and for the delayDue to us not receiving the emails with the pictures of the item included, we did not provide a return labelAs a result, the consumer did return them item at their own cost We did receive emails from the consumer on November 22, in which we responded toOnce we confirmed the return was received, a refund was processed on November 28, for the full amount of the purchase which can take 2-business days to reflect to the original form of payment used at checkoutIn addition, we have also created a gift code for the amount of the package to be returned We have contacted the consumer by phone and advised of the resolution as well as provided the gift code We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] ** [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the consumer placed an order on November 14, for an autographed jerseyHowever our web store wasn’t fully updated and allowed the consumer to purchase an item that was out of stockUnfortunately, when the warehouse noticed the error the order was cancelled and refunded the same day of purchaseThe consumer also had issues regarding the [redacted] that should have accumulated from the order being placed When [redacted] was contacted we advised that when the order was placed the consumer checked out as a guest and only members receive 3% [redacted] on each orderUnfortunately, the [redacted] couldn’t be added to the consumer’s account after the order placed We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionThe consumer has been fully refunded for the cancellation and the refund should post by November 23, We have also provided the consumer with a $coupon code, which is the amount that would have accumulated for the recent purchaseThe above information has been emailed to the consumer We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]