Fanatics

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the customer wants to be removed from our mailing list and previous attempts have been unsuccessful We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have removed the customer’s email from our email list so that he will no longer receive any emails from us at allIt takes as long as hours for the emails to stopWe have contacted the customer to let him know this as well We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers We feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and saw that the customer contacted regarding his delayed orderWe have recently upgraded our warehouse management systems, and it did not go exactly as plannedWe were then hit almost immediately after this with a hurricane that only caused further delays and frustrationsWe are truly sorry for the inconvenience this has causedWe see that the order was partially shipped on 10/15/and marked as delivered on Tue 10/18/at 12:PMUnfortunately, one of the items was found to be out of stock, and was not shipped with the other items We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have issued a full refund for the value of this order as a courtesy, and welcome the consumer to keep the items as our gift for the inconvenience experiencedWe attempted to provide resolution by phone, but did not receive a response to our outreachWe welcome the consumer to call us at any time, directly, if further assistance or clarification is needed We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida,Upon receiving this complaint, we reviewed the account and found that the order had not been shipped as of yet due to a delayThe consumer reached out to [redacted] and were unable to receive a timely resolutionWe are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe can confirm the order has now been processed and shipped and will be delivered October 27, A credit has been provided towards the next purchase for this inconvenienceThe consumer has been contacted by phone and an email confirmation has been sent with tracking informationWe greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time.If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] .Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the package was delivered within the correct timeframe per the terms and conditions posted on the site We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionThe refund due, per terms and conditions, is $65, however, the consumer has been refunded for the entire purchaseAn email has been sent to the consumer We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found the customer received a 25% discount on his order We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionSince the customer received a 25% discount on the order we have to subtract the 25% from the regular item price before the refundThe customer returned a beltThe regular price was $plus $taxes, making it $We deducted the 25%, which was $8.49, leaving a refund total of $For the laundry hamper, the regular price was $plus $tax for a total of $We deducted the 25%, which was $1.43, leaving a refund total of $The customer has received the correct refunds on these itemsI have called the customer but had to leave a message with my direct phone number We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, We apologize the resolution is not satisfactoryWe have contacted the consumer and assisted in replacing a new order with successfully entering the code and expediting the shipping of the item to next business day If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the Fan Cash that was issued for the gift return has expired after months of inactivity We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionShortly after the expiration of the Fan Cash that was issued as the refund for a gift return, we issued a Gift Code for the gift recipient and emailed the detailsWe have now emailed the gift recipient again with the details of the Gift Code We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the order was placed on Monday, December 11, at 2:PM for a single itemOur standard ground shipping method was selected on this purchase, which can take 3-business days to arrive We began receiving contacts from this consumer the next morning, at approximately AM requesting a status update on his purchaseHe was advised of the shipping expectation at that timeThe consumer contacted us twice before 2PM requesting a status updateAt PM we received a request to cancel the orderUnfortunately, at that time the order was already being processed through our shipping department and we were unable to cancel itThe consumer then contacted us more times that afternoon requesting to cancel the orderHowever, as he had been advised multiple times – the order was already processed thought our shipping department We did not receive any additional contacts from the consumer until 12/The consumer reached out to us indicating his package was lostThe package had been scanned as delivered earlier in the day, but the consumer indicated it was not receivedA replacement was processed right away but the consumer continued to contact us multiple times over the next days requesting status updates and requesting to cancel the orderWe are truly sorry that we were unable to meet the consumer’s expectations in regards to this purchase, and that that we caused him so much anxiety and frustration We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionAt this time, a full refund has been issued for the purchaseWe understand how upsetting this issue was so close to the upcoming holiday, and we would like the consumer to keep the merchandise once it is received, as our gift for the ongoing upset this has causedThe full refund in the amount of $was issued on 12/at 8:AM and should reflect back into the bank account within 2-business days, depending on the individual policy of the financial institution We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

I am rejecting this response because: Regards, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and have confirmed that the consumer contacted us on multiple occasions in regards to his order not being shipped within the expected time frameThe customer was advised the shipping was upgraded and that we would ship the order as soon as possibleThe package left our warehouse on 9/14/and was marked as delivered on 9/16/ We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have confirmed that the order was finally shipped and deliveredWe have issued a refund for the value of the order as a courtesy, in the amount of $We provided the resolution via e-mail We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers We feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the package was not delivered within the timeframe processedThe reshipment was processed per the consumer’s request when the first package shipped was lost in transit We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionThe purchase has been fully refundedA voicemail was left at the number provided and an email has been sent to the consumer We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I was very happy with the response from the company They have more than taken care of me If I had to say one thing, it is unfortunate that it takes filling a complaint with the Revdex.com to get taken care of Regards, [redacted] ***

Hello [redacted] - [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and have confirmed that the consumer contacted us in regards to a return issueWe were able to confirm that the customer returned an item to us in error that was not originally purchased from our siteWe were provided a return tracking number by the customer and confirmed that a package was delivered to our fulfillment center, but our staff was not able to locate the returned item We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have assisted the customer by providing a credit for the value of the returned item in the amount of $We provided the resolution via phone We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers We feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at ###-###-#### Sincerely, Senior Fan Advocate

Complaint: [redacted] I am rejecting this response because:My understanding from the phone call with the specialist was that the order would be refundedThere was another item in the box - a $hoodie - that I was under the impression was being refunded too for my troubles, however, per the note here, it appears the specialist is only stating the $toy would be refundedIn that case, that's hardly making good on how stressful trying to get a simple order delivered has been Regards, [redacted] ***

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the consumer placed her order on Monday, April 24, for a single item: [redacted] Youth Majestic Royal [redacted] Official Cool Base JerseyAt the time of the purchase a promotion was running that allowed expedited shipping methods to be purchased at a discounted rateThe consumer selected the 2-Day shipping option which should have allowed her package to arrive on timeUnfortunately, due to an error in our shipping department, the item was shipped using a [redacted] ***, which is a ground service that can take up to business days for deliveryThis resulted in the item not arriving until 5/1, which was day later than it was neededWhen the consumer called our [redacted] department and requested a new item be shipped out with an overnight service to ensure it arrived on time, this request was deniedWe are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe do clearly see that we failed to meet expectations not only in the delivery time frame, but also when we were contacted for supportWe failed to resolve the issue to the consumer’s satisfaction and we are truly sorry for thisWe have issued a refund for the $shipping costs paid, as well as 30% of the merchandise value ($15)These credits have been issued back to the original method of payment ( [redacted] )We offered the consumer a $store credit to be used on a future purchaseThe consumer stated she would not be shopping with us and requested that we delete her accountUnfortunately, we must maintain the order history for our own records for a specific period of time and cannot delete the account from our system as requestedTo ensure no additional frustration to the consumer we have removed her e-mail address from our marketing listsWe hope this will be acceptableWe greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this timeIf we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: they were willing to spend more money after the fact than it would have cost to prevent the problem in the first place With a star out of customer satisfaction rating all over the internet this is obviously not a business interested in customer satisfaction Regards, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the order was not shipped within the timeframe that was stated and incorrect information was being providedThe consumer reached out to [redacted] and were unable to receive a timely resolution We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe can confirm the order has been cancelled and refunded per the consumer's request as of November 8, Unfortunately, an additional cannot be sent once the order has been cancelled from our systemA credit has also been provided for this inconvenienceThe consumer has been advised of this information via email We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the order had not been shipped as of yet due to a delayThe consumer reached out to [redacted] and were unable to receive a timely resolution We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe did experience a delay in getting the order shipped, however, we can confirm the package has been delivered as of December 2, We have now refunded the amount of the order and the consumer is not required to return what has been receivedThe consumer has been contacted via email We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meEven though the [redacted] t still owes me a phone call, per my request for total satisfaction, however [redacted] was very responsive and professional and exceeded my expectations and if she can get their attention to address the issues I would be totally satisfied Regards, [redacted]