Fanatics

Hello [redacted] and [redacted] , Upon receiving this complaint, we reviewed the account and see that the package was returned to our warehouse as undeliverable, due to an incomplete shipping address We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe called the customer and left a message When he did not return our call, we sent the customer an email to explain that he has been totally refunded for the order, and that unfortunately, since the package has been returned to the wrong warehouse, and the items are now out of stock, there in no way that we can intercept the package and ship it to the correct address We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers We feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the order was delayed in shipping and not received when neededThe consumer reached out to [redacted] and were unable to receive a timely resolution We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionThe item was found to be out of stock which resulted in it being cancelled and refundedA credit for this inconvenience has been provided towards a future purchaseThe consumer has been contacted via phone and an email has been sent We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the order had not been shipped as of yet due to the item shipping from a different warehouseThe consumer reached out to [redacted] and were unable to receive a timely resolution We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe can confirm the item has been delivered as of October 25, 2016, however, a full refund has been processed per the consumer’s requestThe consumer has been contacted by phone and email We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and show that the consumer first contacted us on December 26, to advise that she had been misinformed about the item she had purchasedShe explained that she was unaware what the patch on the item meant and requested a replacement item to be sent out without a patch includedUnfortunately as all custom items are final sale, her request was rejected We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWhile we do our best to inform our customers that all custom sales are final, as a one-time courtesy we will allow the item to be sent back for a refundWe have also worked directly with the consumer to help place a new order for the correct item utilizing the same discount that was placed on the original orderIn addition, the consumer has been provided with our direct contact information for any future questions or concerns that may ariseWe provided this resolution to the consumer via phone We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers We feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and show that the consumer placed her order on December 15, Although all items on the order shipped December 16, 2015, it does appear the two items were not delivered within the time frame, thus missing Christmas We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionAt this time we can confirm that a refund of $has been processed back to the original form of payment on December 29, for the two items that were not delivered on timePlease be advised this credit can take 2-business days to reflect back in the consumer’s bank accountIn addition, the consumer has also been issued a $ [redacted] credit that can be used at any time towards a future purchase with usWe provided this resolution to the consumer via email We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that part of the order has not yet been delivered We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionThe customer ordered several items They shipped from two different warehousesOne package was delivered on December 31, 2015, and the other package will be delivered today, January 5, We apologize for any inconvenience this has caused the customer We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers We feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and we do see that the consumer placed his order on 10/6/for several itemsUnfortunately, the order was affected by significant delays from our fulfillment center due to a system upgrade that did not go as planned, followed by a severe weather eventUltimately the order was cancelled in full and the customer was not provided with any clear information about what exactly happened with his order We are sincerely sorry for the inconvenience and confusion this has caused and for the delay in resolutionA full refund has been issued for this purchase, and we have also provided a total of $in [redacted] to the account to be used towards a future purchaseWe provided this resolution by phone as well as direct contact information for a senior member of our [redacted] department who will be happy to assist in placing a new order or if there are any additional questions or concerns We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that a significant delay was experienced in shipping this orderWe recently upgraded our shipping systems in our warehouse, and unfortunately it caused some issues that we have been working throughWe are truly sorry for the ongoing frustration and inconvenience this caused our loyal fanWe do see that the package finally shipped on 10/via [redacted] , it can be tracked via the link below: [redacted] We do see active recent scans, and are very hopeful the package will arrive soon We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have refunded the shipping on this order in the amount of $as well as 30% of the remaining value of the order ($32.69)We hope this resolution is acceptable, and welcome the consumer to reach out directly via the phone number below to discuss further We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and appreciate the fact that fanatics refunded me the full amount but at the same time I am disappointed at the fact that fanatics didn't owned responsibility that they didn't meet the shipping promiseThe promotion was guaranteed business day delivery or your money back and I placed the order on September before pm and items were delivered on September after 4pm that's technically business days because if the order is placed before pm eastern time that day counts as the first business day but if you don't want to credit that day as the first business day then it was delivered on the 4th business day so they still didn't meet the promotion requirementsBut I'm thankful that a full refund was given Regards, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the consumer placed her order on Sunday, November 27, and the order did initially include of the Infant [redacted] Snuggle Bear Security Blanket Unfortunately, when our warehouse team packaged the order, they found that we only had one left instead of the that we expectedOne of the items was cut from the order and refunded, and the single item shipped aloneThis is standard procedure to ship in stock items and cut ones that are not available for a full refundWe apologize that this was in any way inconvenient to MrsCollins We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have issued a refund for the single blanket that shipped, and we welcome the consumer to keep the item as our gift for the frustrationThe refund in the amount of $should reflect back to the consumer’s bank statement within the next 2-business days, depending on the bank’s individual policy We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and placed an order on October 7, for a customized jerseyThe consumer’s order was not processed through our system and unfortunately, was never sent to the fulfillment center for productionWhen the consumer contacted Fan services the issue was not resolved within a timely manner We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe located the issue in the system and sent the order for immediate productionWe contacted the consumer by phone and advised the item will ship out on October 27, with next business day shippingWe have processed a full refund back to the consumer in the amount of $and we ask to allow 2-business days for the refund to post We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at ###-###-#### Sincerely, [redacted] Executive Fan Relations

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the consumer placed his order on Monday, February 06, for the [redacted] Men's [redacted] Navy [redacted] Bound Game Jersey which was expected to ship no later than March 2, On 3/the consumer reached out to us via e-mail requesting an update as he had not yet received a shipment notificationThis triggered an auto-response from our e-mail service that did not address the consumer’s questionsThe consumer then reached out to us via social media and when our representative looked into the order we found that the item had not shipped because it was not available and the order was subsequently cancelledThere was not clear communication with the consumer as to why the cancellation occurred, and this caused him to become very frustrated with the process We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe reached out and spoke to Mr [redacted] by phone in an attempt to resolve this issueWe offered an alternative item at a 50% discount, but the consumer felt that he needed to be certain the item he initially wanted would not become available again if he was going to settle for something elseWe reached out to our Buyers and did receive confirmation that the item was limited and would not be coming available for purchase againWe also got a definitive confirmation that the item was cancelled because we did not receive as many of them as we were promised when we put them on sale We have been unable to reach Mr [redacted] again to discuss this by phone, and instead sent a detailed e-mail advising of our findingsWe placed a $credit into the consumer’s account to be used towards his next purchase, as that is 50% of the value of the item purchasedThis is in addition to the $credit he had in his account already, leaving a total of $to use towards his next purchase We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this timeIf we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

advertising and does not comply with what their supervisors on the phone tell you they will do! I do NOT recommend this business!