Fanatics

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the item received was not shipped within the timeframe providedThe consumer reached out to [redacted] and were unable to receive a timely resolution We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have reviewed the order and understand the frustration the consumer has due to the delayWe have spoken with the consumer and will make the appropriate departments aware of the customer service issues so it can be addressed and resolvedWe have provided a full refund of the purchase and the consumer is not required to return the items once receivedThe original order as well as the replacement at no cost has been escalated for quick shipmentA credit has been provided for use towards a future purchaseThe consumer has been contacted by phone We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the refund was processed to the original form of payment used at checkout when the items were found to be out of stockThe consumer reached out to [redacted] in regards to the refund being reversed and were unable to receive a timely resolution We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionUpon review of the account, we can confirm the refund has been reversed and we have added the amount refunded, as well as an additional credit, to the store accountThe consumer has been contacted by phone We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida,Upon receiving this complaint, we reviewed the account and found that the items returned were not refunded within the timeframe providedThe consumer reached out to [redacted] and were unable to receive a timely resolutionWe are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have attempted to contact the consumer mulitple times by phone and have left voicemailsWe can confirm the refund has been processed, however, we would like to process a full refund for this inconvenienceUnfortunately, the [redacted] case that is still open will not allow us toWe have advised the consumer to close the [redacted] case and we will be able to issue the refundWe greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time.If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] .Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the order has not been shipped as of yetThe consumer reached out to [redacted] and were unable to receive a timely resolution We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionA refund has been processed per the consumer’s requestThe consumer was contacted by phone We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meOne note is that perhaps they (fanatics) should not charge until an item has been shipped for special edition items that may have a later ship date Regards, [redacted] ***

Company's response below:Subject: FW: You have a new message from the Revdex.com of Northeast Florida complaint # [redacted] .To: [redacted] >Good afternoon ***!I wanted to reach out to you in regards to this rejection.The customer has rejected our resolution multiple times because his issue was not being resolved despite our efforts.Upon further review, we did find that there was an issue with our unsubscribe service and many people who were attempting to unsubscribe were not successful.The issue has now been resolved and we have reached out to Mr [redacted] to make sure he is not receiving them anymore, but we have not heard back.Thank you, [redacted] [redacted] Fanatics, Inc

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the consumer placed an order with us on October 17, The consumer contacted us on 10/regarding the discount not being applied, and she was advised at that time that her order did not meet the specified qualificationsWe do see that the order had a free shipping promotion applied to itTherefore, it was ineligible for the [redacted] Checkout promotion per the following notation: “Cannot be combined with other promotions or discounts.” All of the terms and conditions of this promotion can be reviewed at the following location: [redacted] At the bottom of the page under the list of teams We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe do see that a $refund was issued as a courtesy for the confusion regarding this promotion on 10/We have now issued an additional refund in the amount of $to bring the total refunded amount to $We apologize again for any confusion about this promotion, and we hope that the consumer will allow us an opportunity to make this right on a future purchase! We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the consumer did contact us multiple times regarding extensive delays in shipping his purchaseWe also see that he was not given adequate information as to what caused these delaysUnfortunately, due to a system upgrade that did not go as planned, and then followed by a severe weather event we have fallen behind in our fulfillment centersWhile we are working hard to get everything running smoothly again, there have been frustrations across the board due to this issueWe understand the consumer’s frustrations completely and thank him for taking the time to voice his concerns with us As a courtesy, we have issued a full refund for the original purchase value and shipped a new order with an overnight serviceWe ask that the consumer please keep the items received as our gift for the inconvenience and delays that were experienced We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

This email is in response to your recent complaints and requests for additional appeasements, based on dissatisfaction with orders fulfilled by Fanatics Retail Group Despite our efforts, you continue to contact our customer service team and other company employees with additional complaints, and demands of our company We view this behavior as both disingenuous and insincere Accordingly, we have decided to no longer do business with you or communicate with you other than in writing We believe our customer service team has acted diligently and in good faith to resolve any and all concerns you have brought to our attention and we consider all matters now closed At Fanatics we take great pride in providing exceptional service and believe we have gone above and beyond to resolve your concerns and no further appeasements will be provided In addition we require all of your future contacts with our organization be sent in writing to the address belowWe will no longer respond to contacts of other typesPlease allow days for a response which will be in letter form Sincerely, [redacted] Senior Fan Advocate

Upon receiving this complaint, we reviewed the account and have confirmed that the consumer contacted us to request the cancellation of the incorrect item that was purchasedDue to the efficiency of us processing the order, we were unable to complete the cancellation as requested prior to it shipping from our vendor We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have confirmed that the order has been delivered and that we have fully credited the original purchaseWe are also not requiring for the item to be returnedFor the inconvenience, we have provided a total of $Fan Cash to your accountWe provided the resolution via phone We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers We feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at ###-###-#### Sincerely, [redacted] Senior Fan Advocate

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the customer wants to be removed from our mailing list and previous attempts have been unsuccessful We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have removed the customer’s email from our email list so that he will no longer receive any emails from us at allWe have contacted the customer to let him know this as well We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers We feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida,We apologize sincerely for the ongoing frustration this consumer is experiencingWe do see that the credit of $was added to the account on 1/at the time of the initial resolution letter being posted to the RevDex.comWe see also that the consumer used the credit in her account to place a new order on 2/4/Order Number: [redacted] was placed, including a sweatshirt and a t-shirtwe ask that the consumer please let us know if there is anything else we can assist with and it would be our pleasure to helpSincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and show that the consumer first contacted our customer service team on January 3, in regards to returning an item she received as a gift that was too small Unfortunately the agent she spoke with was not well versed in our return process and advised the consumer that the item was not able to be sent back We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionAt this time we have waived the cost of the return label and welcome the consumer to return the item for a store credit that can be used towards a future purchase with usWe have also advised the consumer that we would be more than happy to waive and expedite the shipping on the new order with usWe provided this resolution to the consumer via phone We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers We feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that a significant delay was experienced in shipping this orderUnfortunately, we still do not have an exact expected ship date, but we are happy to issue a full refund for this order One of the items was able to be cancelled, the [redacted] T-Shirt size LargeHowever, the other item ( Men's [redacted] T-Shirt size Large) may still ship, and if it does we ask that the consumer please keep this item as our gift for the unreasonable delays and frustration he has experienced We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have issued a full refund in the amount of $for this purchaseThis resolution was provided via e-mail We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the order was placed on Saturday, December 17, and it was shipped and deliveredThe consumer contacted us on 12/and advised us that she received the wrong item and was very frustrated as it was intended to be a Christmas giftWe processed a reshipment right away but unfortunately that one was received incorrect as wellWe see that there is clearly something wrong with the item in the bin and we are working to have the issue resolved as soon as possible We apologize sincerely for the frustration and confusion this has caused and for the delay in resolutionWe have issued a full refund for the purchase as well as added a credit of $to the accountWe hope the consumer can find something else her [redacted] might like in lieu of the item purchasedWe truly are sorry for this awful experience, and we hope she will allow us another chanceThe total available credit is $We ask that she please let us know if there is anything else we can do to make this right We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this timeIf we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that one package will not be delivered until December 26th We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionAfter speaking with the customer via phone, we have issued a 50% refund for the order, in the amount of $32.44, that will post back to the customer’s [redacted] account within 2-business days We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers We feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]