Fanatics

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the information and found that our consumer received an item as a gift and realized it wasn't what they would likeThe item was returned for a store creditThe consumer did reach out to [redacted] to receive a timely resolutionWe show our consumer was concerned with the timeframe it was taking for the refund to be processedOur consumer called just to receive clarification that the store credit would be processed, however we failed to provide a resolutionWe sincerely apologize for the inconvenience this has caused and for the delay in the resolutionWe would like to advise that the amount of the returned item has been added to the consumer's store accountThe consumer has been contacted by phone, and a message was left providing an update regarding the store creditWe will handle any opportunities for coaching internally, and we thank the consumer for taking the time to let us know about her experienceWe greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe truly are sorry for this awful experience, and we hope she will allow us another chanceWe ask that she please let us know if there is anything else we can do to make this right If we can be of any further assistance, please don’t hesitate to contact me directly at ( [redacted] Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:I contacted fanatics to use the gift card that was providedThe fanatics employee I spoke with on the phone said she could not apply the gift card to my order Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: [redacted] *., your [redacted] representative, stated the total amount that will be refunded for the [redacted] belt was guaranteed to be $I asked her twice in the chat session (which was attached to the original complaint form) what the total refund amount would be, and she stated and agreed it would be $ [redacted] *lied meThis is unacceptable and should be rectified within the company, but not on the customer Moreover, I understand the refund amount given for the [redacted] laundry hamperI am in agreement with letting that issue subsideHowever, I am still offended by the fact that I was lied to by a [redacted] representative in regards to the [redacted] belt Regards, [redacted]

Upon receiving this complaint, we reviewed the account and have confirmed that the taxes didn’t properly credit when the return was processed, and we confirmed the previous order mentioned was also affected by the system error We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have confirmed that the order has been fully credited as requestedFor the inconvenience, we have provided $Fan Cash to your accountWe provided the resolution via email We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers We feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at ###-###-#### Sincerely, [redacted] Senior Fan Advocate

Hello [redacted] and Revdex.com of North Florida, Thank you for your responseWe apologize that our resolution was not satisfactoryAt this time, upon review of the order, we feel that we have resolved this matter to the best of our ability and apologize that we will not be able to satisfy the request for additional appeasementWe have issued a full refund for the order, valued at $ Unfortunately, it has been our experience with this customer that he has lodged complaints with our service department for almost every purchase made, and that he regularly demands we appease him with store credit towards future purchasesWe will no longer be able to accommodate these requests, and we feel that $for a day delay in shipping on a $order is an unreasonable requestWe will not be able to fulfill this demandWe truly apologize for not meeting the customer’s expectationsA thorough review of the account has been requested, and we will follow up with the consumer once that has been completedWe hope this resolution is found to be satisfactory, and welcome any additional questions on the matter If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and have confirmed that the consumer returned the item to us and we issued a credit on February 17, Typically we do not refund your original shipping charge unless an error has been made on our partAfter review we do show that our Merchandise Return Label was utilized to return your merchandiseThis label did state that if used we would deduct $from your return We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have issued a refund for the return label fee and for the original shipping fee, bringing the total refunds to the full order amountWe provided the resolution via email We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers We feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at ###-###-#### Sincerely, [redacted] Senior Fan Advocate

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the order was not shipped by the ship date providedThe consumer reached out to [redacted] and were unable to receive a timely resolution We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionA full refunded has been processed per the consumer’s request and the package has been deliveredThe item received does not need to be returnedA voicemail was left via phone and an email was sent with the refund information We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Upon receiving this complaint, we reviewed the communication history and do see that the customer continued to received marketing e-mailsWe have completed the process again for both Fanatics Retail Group sites the consumer purchased fromThis should discontinue any further marketing and promotional e-mails being received by Mr [redacted] .We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionFor the inconvenience, we have provided a total of $Promo Credit to your accountWe provided the resolution via e-mail.We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers We feel that the issue has been fully resolved at this time.If we can be of any further assistance, please don’t hesitate to contact me directly at ###-###-####.Sincerely, [redacted] Senior Fan Advocate

Hello [redacted] and Revdex.com of North Florida, We sincerely apologize that we experienced a system issue which prevented the promotional credit from showing up the day it was issued At this time we have fixed the issue and have checked the consumers account to ensure the credit is showing properly We feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the order had not been shipped as of yetThe consumer reached out to [redacted] and were unable to receive a timely resolution We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionA refund has been processed per the consumer’s requestThe consumer has been contacted by phone and email We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and show that the consumer placed her order on December 12, with standard shipping which should have arrived to her in time for ChristmasUnfortunately the delivery was missed and did not arrive until December 26, We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionAt this time we have processed a full refund for the order on December 30, which will post back to the consumer’s account within 2-business daysIn addition, we have also issued a $ [redacted] credit to the consumer’s account that can be used at any time towards a future purchase with us We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the consumer placed his order on December 6, and although it shipped out on 12/– the carrier did not mark it as delivered until 12/26/The consumer indicated in the complaint that it still was not received despite it being marked as delivered We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have issued a full refund for the purchaseIf the item is located or ends up arriving – we ask that the consumer keep it as our gift for the frustration we have causedThis resolution was provided by phone via voicemail We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] *nd Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and have confirmed that the consumer contacted us on multiple occasions in regards to the package not being delivered due to the address not being correct on the shipping labelThe apartment number may not have printed to the package correctlyThe customer did not receive an adequate resolution to this matter when she contacted us We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have confirmed that the item that was available to be replaced was shipped and marked as delivered on 9/24/The remaining out of stock item was refunded due to it not being available for reshipmentWe reached out to the customer and provided this resolution via e-mailWe have not yet received a response We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers We feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at ###-###-#### Sincerely, [redacted] Senior Fan Advocate

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and discovered the consumer placed an order on October 20, However the order was reported lost and the consumer never received any itemsWhen [redacted] , was contacted the consumer requested for the order to be fully refunded but the shipping charge was not refunded We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have processed a full refund of the consumer’s shipping charge in the amount $We have contacted the consumer by phone and email, advising the refund was issuedWe ask the consumer to allow 2-business days for the refund to post We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and determined that the customer’s order was originally delayed and was never canceled when the consumer originally requested We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionAt this time a full refund for the order has been processed back to the original form of payment and in addition, a $Fan Cash credit has been issued to the consumers account for use on a future purchaseWe provided this resolution to the consumer via email We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the order had not been shipped within the timeframeThe consumer reached out to [redacted] and were unable to receive a timely resolution and unfortunately, we were unable to provide an updated shipping date We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe can confirm the order was shipped and delivered on October 31, We have processed a refund and the items are not required to be returnedThe consumer has been contacted by phone with a voicemail left and a detailed email has been sent We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the order details and see that the order was placed on Tuesday, December 06, for two items with a total order value of $There was no shipping costs paid on this order as a free shipping promotion was used at checkoutUnfortunately, one of the shirts was cancelled due to being out of stock and refundedThe remaining item was shipped on 12/13/via [redacted] Tracking Number: [redacted] We see that the package was delivered on 12/We do see that an e-mail confirmation was sent on 12/regarding the item that was refunded and we are so sorry if this was missed! We are sincerely sorry for the inconvenience this has caused and for the delay in resolution The refund for the out of stock item was issued in the amount of $and a $credit has been added to the account to be used towards a future purchase as a courtesy for the frustration and inconvenience this caused We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this timeIf we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the consumer placed her order on Monday, May 15, for the ***'s Fanatics Branded [redacted] ***'s Basketball Tournament Final Four Bound [redacted] Pullover HoodieAs described on our site at the time of purchase and before submitting payment – “This product ships within business days.”The item shipped a day ahead of schedule on Wednesday: 5/17/The package was delivered on Monday, May 22, – not 5/as stated in this complaintPlease see tracking information available for this shipment via the link below: [redacted] Weekends are not included in our shipping expectation, and we do sincerely apologize for any confusion or inconvenience this has caused to the consumer and for the delay in resolutionSince we do understand that this was clearly just an instance of not fully understanding the shipping expectations – we have issued a refund for the shipping amount paid: $ We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this timeIf we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the information and found that the consumer placed an order for a customized item, and per policy we were unable to cancel itemThey reached out to Fan Services and were unable to get a timely resolution to their issueWe apologize for the inconvenience this has caused and for the delay in resolutionWe would like to advise that a full refund has been issued back to the method of paymentThe consumer has been contacted by phone We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at ( [redacted] Sincerely, [redacted]

Upon receiving this complaint, we reviewed the account and found that the customer has now filed Revdex.com complaints within a year, utilized different names and email addresses on the orders, and has chargebacks at this time Our Loss Prevention department determined that we will no longer be able to fulfill orders for Mr [redacted] We provided the resolution via e-mail and have received only blank messages (nothing in the body of the email) in response from the customer We feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at ###-###-#### Sincerely, Senior Fan Advocate