Fareportal Inc.

Review: I purchase a two ticket on [redacted] in August of 2014 I was to catch palne in [redacted] then to [redacted] then to [redacted], two weeks later I received an email stating that filght had been cancelled and the airline is offering a new flight. I called customer service to inquire and they offered me a new flight. this new flight had a 13hr lay over, but at thate time it was not fully explained to me. a few days past and I was looking over the new flight information and realized the 13hr layover and called the airline to see if they had a different flight that did not have a lay over as long. I was told that the air line no longer offer non layover flights and I would have to take this flight or cancel for a fee of $75 when I rebook for a new flight. I requested that I be not charged this fee and for a full refund I was told a supervisor and was going to call me back because they had to contact the airline for approval. They took my name and number and would have them call me back.I waited almost a month for a call to no avail. I called the company back only on 11/**/2014 only to be told the airline declined the refund request and I stuill had to pay the $75cancellation fee with any fee defrenciation. I called back the airline today as ive been waiting another 3 days for a supervisor to call me to be told the $75 fee will not be waived and I could not use the amount paid with any other airline [redacted] serviced, that I had to use it with [redacted] only....however, I do not want to spend 13hrs at a airport in [redacted] here I do not know anyone. I asked if they would provide a hotel at their cost due to the inconvinence they stated no, but when I spoke with [redacted] on 11/**/201 he stated they will authorize up to $100 for a hotel....now I am beiong told something else and to add insult to injury I called 3times and each time I am being hung upon when asked to speak to a supervisorDesired Settlement: I am requesting a full refund of the purchase price $579.05. I a also willing to comprimise and use that amount for another airline fare that [redacted] services and the penalty of $75.00 be waived. or if I have to accept the [redacted] flight that they pay for a hotel room stay as previously agreed by [redacted] the Customer Service rep I spoke with on 11/**/2014.

but would prefere a full refund of $579.05.

Business

Response:

December*, 2014

RevDex.com[redacted]

RE: [redacted]/Case[redacted]

Booking Number [redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In her complaint [redacted] is requesting a refund for the cost of the ticket since our service

fees are non-refundable due to an airline schedule change.

Please

see the attached screenshot of our Refund Page below, showing the amount

requested for the refund, the date of the request and the Processor Approval

Code showing the dollar amount to be removed from our bank, [redacted].

The

credit may take up to 14 business days to appear on her credit card

statement. If this refund does not

appear in the time advised she may want to check with her bank as to the delay.

We

regret any confusion or frustration [redacted] encountered and appreciate

the time and attention your office has given to this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This is a copy of the emails I have sent an not had response to yet:

To whom it may concern,

I have been charged $581 on my Alaska Airlines credit card for a hotel + rental car package that I was told over the phone would be cancelled. The booking # was [redacted] for [redacted] New Orleans Airport, made on 5/*/13 for 5/**/13 to 5/**/13. and cancelled by me on 5/**/14. I spoke with a male who assured me it was cancelled. He did say he was having computer problems, however. I rebooked the next day #[redacted] in New Orleans + rental car package and that is the one I used for the time period I was in New Orleans of 5/** to 5/**. You should be able to contact [redacted] and verify I was there.

It has been an absolute nightmare working with [redacted]. The wait time on the phone was unbearable and all your representatives have heavy accents that make it hard to understand them, and it seemed they had difficulty understanding me. I speak perfect English and enunciate my words clearly. I tried to chat online on 5/** and that I never got helped that way. My husband also has made many, many calls to you and to our credit card company trying to get this straightened out. He was told [redacted] at ext [redacted] would get back to him within 72 hrs and he did not. We just continue the "run around".

Not that it matters to [redacted], but I wasn't going on vacation, I was going to support my daughter moving to New Orleans to teach there. Practically speaking, she is a missionary there. I don't have $581 to just casually throw around.

I am likely to need to make arrangements for "cheap" packages again, because of where our children live. I might consider doing business with [redacted] again if you show a willingness to do good customer service and refund our $581. I realize [redacted] doesn't want to let go of the money because they have a no refund policy for "no show", and apparently [redacted] didn't cancel my reservation. It isn't their problem, as it is not mine. I don't know what policy the rental car company has, but bottom line, [redacted] was responsible for seeing that this cancellation was carried out. And I don't think it should matter, the amount of time that has lapsed. This is because [redacted] has drug this out. In fact, [redacted] should owe us interest.

If [redacted] does not do good customer service, then I don't wish use them again and I most certainly will warn any friends or family making travel plans to steer clear of [redacted]. This was anything BUT a "cheap" package for me!

If whomever receives this email is not able to resolve this for me, please tell me how I can contact someone higher up in your company.

Thank you,

To whom it may concern,

Concerning booking # [redacted] which I emailed about yesterday, that your agency failed to cancel as assured to me over the phone, I called [redacted]New Orleans Airport and they told me they could not help me. They're holding onto that $383.31 because you failed to caneI that reservation. I called Alamo car rental and they have on record one cancellation (the first one you did for me, then a "no show", meaning you failed to cancel that reservation), then the one I used, same date. They did not charge for the "no show" so that means you're holding onto that $197.89.

It is your responsibility to refund the total of $581.20 to our credit card.

I am completely fed up with [redacted]. If I don't hear from you within 24 hours, I'm going to take some action.

To Revdex.com: Please note our credit card company has already pursued [redacted] and got no response. They've told us they can do nothing more. Also that the number of times we called [redacted] is more than your form allows to record.

Thank you for your help!Desired Settlement: $581.20 refunded to the same credit card I used to pay for the vacation package I actually used.

Business

Response:

[redacted]

Dear [redacted]:

This is in response to the complaint we received regarding the above referenced booking number. In her complaint [redacted] states that she has not received her refund in the amount of $581.00.

On June **, 2014, we were advised by [redacted]’s credit card company that she has filed a dispute.

No refund will be offered until her credit card company completes their investigation. Please understand that we are not investigating her claim, this process is being handled by her credit card company and they are the ones who will determine the outcome.

We appreciate the time and attention your office has given to this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

To whom it may concern at New York Revdex.com,

I apologize for not responding. My husband has been in the hospital and I've been very busy with that. No, [redacted] has not responded to my complaint in any way. It is not resolved. They still owe us $581. I need our money back more than ever to help pay for our hospital bill.

Thank you,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the rebuttal letter we received regarding the above

referenced booking number. In her

complaint [redacted] states that she has not received her refund in the

amount of $581.00.

Now

that her credit card company has completed their research we would like to

advise the Revdex.com that a refund request has been submitted to

our Accounts Payable Department in the amount of $581.00.

The

refund will either be processed back to the original credit card used or in the

form of a check. If by check it will be

sent to:

We

appreciate the time and attention your office has given to this matter and

please understand to complete this process may take up to 30 days from the date

of this letter.

Sincerely,

[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Dear Revdex.com,

It appears, by [redacted]'s response, that they intend to credit back the full amount of $581 (they have already credited back to our credit card $197.99 of this balance which was the rental car portion of the package I cancelled). Therefore, we can consider this case closed. I thank you so very much for your intervention on my behalf! I don't believe the outcome would have been the same without it.

Gratefully,

Review: On October [redacted] I booked a ticket with [redacted] for Seattle to Atlanta. The next morning I booked a flight for Atlanta to Seattle. I later checked my email and had recieved a confirmation for my Atlanta to Seattle flight, however there was no confirmation email about my Seattle to Atlanta flight. I called [redacted] and talked to a rep that said there was no booking confirmed for Seattle to Atlanta, only ATL to SEA, so they wouldn't be able to charge my card for the 317$ as well as the 23$ booking fee and I should see it returned in a few days. Figuring it was just an error made somewhere along the way, I booked a ticket from Seattle to Atlanta with a different airline that also saved me about 80$. I called my bank this morning to make sure that there was in fact going to be a return of the money for the unbooked ticket and was informed no, it was going to go through and I needed to contact [redacted] immediately. I did and spoke with a rep named [redacted], who then went and booked/confirmed the flight for Seattle to Atlanta when I just asked him how to reverse charges since the flight was never booked in the first place. He said he could undo the booking but I would be charged 25$ for a cancellation fee and only receive a 273$ refund because the airline fees and the rest of it was non-refundable. So after a long conversation of basically talking in circles with an extremely rude and unprofessional rep, I still don't have my money back. Also they keep trying to cancel my Atlanta to Seattle flight since it's the only one actually booked under my name - I actually NEED that flight.Desired Settlement: All I want is the 317$ for the ticket and 23$ booking fee refunded since there was no flight booked, there is no confirmation, however it is still going through.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I contacted CheapoAir to purchase tickets for our upcoming trip as I was seeing great prices on their website and wanted to make sure I spoke with a live person to do it correctly. The guy I spoke to was very patient and helpful and after all was done provided me with the confirmation number and told me that I will receive an email as well. An hour after I made the purchase, I checked my email and saw that the name listed on my confirmation was incorrect. My middle name was misspelled. I called them back and another CS employee assisted me. I was on hold for approximately 30 minutes. When he got everything corrected, he confirmed everyone's names again and birth dates. All was correct, but I wanted to confirm with him again to see if there will be an issue that my nephew, who will be 11 at the time of departure but 12 coming was okay being listed as an adult. He put me on hold again. He came back saying it was okay and then notified me that our reservation has now been cancelled because the price went up. He said to keep it we must pay an additional $300, and when I told him I wasn't going to do that, he put me on hold again to check other flights. He came back saying that all we need to pay was $14. I asked him why it was cancelled when our credit cards were already charged and we received a confirmation number and the agent I placed the order to didn't mentioned anything. I then asked to speak to a supervisor (another 20 minute hold). She came on the phone explaining that it wasn't actually a cancellation but the ticket price has expired. How can that be when we purchased in advance and we never received an email notifications whatsoever? She then gave me an option to keep the reservations for a fee of $205. I refused and I still didn't understand why they couldn't honor the fee we paid for? Also why the difference in prices?Desired Settlement: I would like a delivery of order and a discount due to the time wasted.

Business

Response:

[redacted]

Dear [redacted]:

This is in response to

the complaint we received regarding the above referenced booking number. In her complaint [redacted] is asking that we

honor a sold out fare.

[redacted] states that

she received a confirmation with her booking number and itinerary. This was a booking confirmation showing that

her request for a reservation had been received and that ticket issuance was

pending.

TheCheapOairemail confirmation is NOT

the contractual acceptance of the Booking, but merely an acknowledgement that

we have received your request.

Unfortunately the

request submitted by [redacted] could not be confirmed and tickets could not be

issued.

In the airline industry

it is a policy that no fare is guaranteed until the ticket is issued. With people all over the world trying to

purchase the same limited seats on any given flight, fares can change rapidly,

which is why that policy is standard throughout the industry. We must advise that we cannot honor [redacted]

request to honor a fare that is no longer available.

Please see the

screenshot of our Refund Page below, showing the balance due was

processed. Below is the date of the

request and the Processor Approval Code showing the dollar amount to be removed

from our bank.The credit may take up

to 14 business days to appear on his credit card statement

We regret any

inconvenience or frustrations encountered by [redacted] and appreciate the time

and attention that your office has given to this matter.

Sincerely

Karen R[redacted]

Customer Service Manager

Review: I was booking flights for myself and some friends, and I choose to book with Cheapoair due to their low price fairs. Once I selected our flights, they guaranteed this was the lowest cost, etc. After going through the entire process of entering all our information, choosing our seats, to entering my credit card information the price stayed the same. However, after I submitted everything the price jumped up significantly. I choose not to continue booking with them, which they then immediately contacted me regarding the airfare. They stated that someone must have booked the same flight, which caused the price to go up. I did not find this a plausible explanation, but the sales associate assured me that he would find me a flight that would work. I still did not buy his explanation, to which he changed his story and said just the overall airfare went up. I became a little upset, and told him I didn't find this company to be very honorable. My friends decided to book separately, and the same thing happened. They stayed on the phone with the associate and were able to settle on a cheaper price then was quoted after final check out. They suggested I try again and see if they would come down in price for me too. I did, but not only did they not go down, but the price went up even higher! Over $600 over the original advertising price. I understand prices fluctuate, and things can change. But this is a scam. I told the sales associate that through the actual airline I found flights for a certain amount of money. He told me that wasn't possible, and that was he was offering was the best price. I told him all I had to do was book with them and the price was set. He was like, "Fine. Go with them then." How is it that they can offer a certain price, then call and try to negotiate a better price? I don't think this company is very honorable, nor do they stick to their prices as advertised. You should not be able to get through the whole checking out process, put in your credit card, only to find out 'rates have changed', when really it was just a promotional scam to get you to book through their website.Desired Settlement: I would like the company to stick to the prices as advertised, and not use the 'bait and switch' method. I feel scammed, and incredibly bothered by their website and the way I was treated. I will never use their site again.

Business

Response:

[redacted]

This is in response to

the complaint we received regarding the above reservation. In her complaint [redacted] is requesting

that we honor a rate that per the airline was sold out.

It might help to explain

a little how we work. We are a travel

agency, simply stated we are agents for the airlines. We do not create the airfare, the schedules

or have any control over airfare or schedule changes. As we allow clients to access hundreds of

thousands of flights and fares, so does every other on-line travel agency

worldwide. Basically, this means that

anyone with a smart phone or internet connection has access to these flights

and therefore seats and airfares can sell out quickly and it may take the

airline anywhere from 24 hours to several weeks to update their availability on

sold out fares and flights.

[redacted] was

contacted by our customer care department and advised that the rate she had

requested could not be confirmed. That

if she wanted the flights submitted it would be at the higher fare which she

declined.

As listed in our Terms

and Conditions: All offers, prices, and conditions of sale may be subject to

change without notice.

We regret any confusion

encountered by [redacted] but she will be subject to the current booking

rate.

We appreciate the time and attention your

office has given to this matter.

Sincerely,

Karen R[redacted]

Customer Service Manager

Review: Initially my girlfriend, [redacted], purchased two tickets from Spokane to Chicago for May [redacted] through the [redacted]. We spent months doing research to find good airlines that would make this experience worthwhile while being cost effective. Upon ordering the tickets, I requested that she purchase the tickets with the option to change dates if needed. With my ever changing schedule in the military it can be difficult to secure exact dates of availability. [redacted] called Cheapoair prior to ordering the tickets to describe the nature of our situation. The representative suggestion trip insurance. Either the representative did not fully understand our position, or they recommended a product that was a waste of money. While we were able to make our flight on May [redacted], we ran into a bit of a personal family matter which caused us to miss our flight on May [redacted]. When we called to get our flight moved back, we were told that the added insurance we purchased does not qualify for our situation. To add insult to injury, we were told that we had to spend an additional $454 (which Cheapoair said was the least expensive) for a flight leaving the following day with an airline that proved to be one of the worst experiences. Cheapoair sold us tickets on U.S. Airways. We were absolutely appalled with the customer service by Cheapoair and it just got worse with U.S. Airways. Cheapoair never warned us that we would have to pay an additional $50 to check our bags with U.S. Airways!! We didn't have to do this with the airline we chose previously. When we tried to carry our bags, we were told that both our flights were very fully and there would likely not be room. However, in our first flight from Chicago to Phoenix, there were approximately 9-10 open overhead bins. When we asked the flight attendant, [redacted], about this she brushed it off and said they were already under the plane and nothing could be done. Absurd! Then in our second flight from Phoenix to Spokane, we were given separate middle seats. When we asked if we could sit together, we were given the same story about the full flights. HOWEVER, there were several window and aisle seats available. There were also several people that had fully rows by themselves. Why were we uncomfortable and inconvenienced?Desired Settlement: We find that both Cheapoair and U.S. Airways are responsible for our awful experience, yet Cheapoair is the seller of this airline and our tickets. Thus, we find that Cheapoair should take responsibility and reimburse us in full for our one way flight to Spokane on May [redacted] ($454), insurance on our original ticket for misleading us (approximately $60), and also $50 for the baggage fees we paid for no reason.

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In his complaint [redacted] is requesting that he be compensated for the ticket he purchased, insurance,

and reimbursed for baggage fees he was required to pay the airline when he

requested that his reservation be changed.

Prior

to submitting his reservation he was also advised “Please

confirm that the dates, times of flight departures and names of travelers are

accurate, tickets are non-transferable and non-assignable, name changes on

tickets are not permitted, ticket cost and service fees are non-refundable, all

govt. and our service fees and

taxes are included in the total ticket cost,

however, tickets are refundable within twenty-four (24) hours of the time of

purchase. Date and routing changes will

be subject to airline penalties and our service fees.”

Also in his complaint [redacted] feels that since he elected to

purchase travel protection insurance he should be able to obtain a refund.

The

details regarding what is covered by the insurance company are shown to the

customer so they can have all the information before deciding to purchase the

insurance policy. As with any insurance they have limitations on what is

covered.

Listed

under “What reasons can I cancel or interrupt my trip.

“You can cancel or interrupt your trip for covered reasons only. Examples of

covered reasons for trip cancellation/interruption include illness, injury or

death of you, a family member or traveling companion; supplier cancellations

due to a strike; traffic accident en route to departure; a documented theft of

passports or visas; a Terrorist Act; and your home made uninhabitable by fire,

flood, hurricane or natural disaster”.

On

May **, 2014, [redacted] contacted our customer service department advising that he had over sleep and would not be able to make their flight. New options were offered an accepted. He was

also advised that voluntary changes were not covered under the insurance policy

he purchased.

We

regret any confusion or frustrations [redacted] encountered and appreciate the

time and attention your office has given this matter. I am requesting that this complaint be closed

and not counted against us, since there was no error on our part, and he would

need to contact US Airways for any other compensation he is requesting based on

the service issued he described in his complaint.

Sincerely

Review: Cheapoair Booking # [redacted] from Los Angeles (LAX)- Kitchner (YKF)

I Paid $ 275.39

I wanted to change the ticket to Los Angeles (LAX)- Newark (EWR)

Fare published by United on their web site was $179

When I called customer service and I was told to pay 200 Change fee + 100 fare difference. I do not understand as the fare the EWR is 179 and I paid 275.39. I agree with the change fee, however since the current fare is less than $275.39 then I sould get a refund of 275.39-179 = 96.39Desired Settlement: Refund of $96.39 for issue of new ticket

Business

Response:

[redacted]

Dear

[redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In his complaint [redacted] is requesting that he be allowed to change his arrival city from

Kitchener, Canada to Newark, New Jersey and not be required to pay any airline

fees or fare difference since the fare is now lower into the Newark market.

On

March **, 2014, [redacted] or someone on his behalf went on our website

and submitted a one way reservation from Los Angeles, California to Kitchener,

Canada departing June **, 2014.

Prior

to submitting his reservation he was

also advised “Please confirm that the dates, times of

flight departures and names of travelers are accurate, tickets are

non-transferable and non-assignable, name changes on tickets are not permitted,

ticket cost and service fees are non-refundable, all govt. and our service fees and taxes

are included in the total ticket cost, however, tickets are refundable within

twenty-four (24) hours of the time of purchase. Date and routing changes will be subject to airline penalties and our

service fees.”

Also listed in our Terms and Condition under Changes to Flights

Already Purchased:

“Any and all changes made to the

itinerary are restricted and are subject to airline fare rules, whichever is

more restrictive; all our tickets, hotels, cars, packages and cruises do not

allow any date or name changes after the booking is completed. For any itineraries

where changes are permitted, an exchange/change fee is charged by CheapOair plus airline penalties and any fare difference.

Please contact our call center to determine the total cost of exchanging your

ticket”.

On

April *, 2014, [redacted] called our customer service department

requesting that he be allowed to change his reservation. He was advised that he could make changes but

he would be subject to the airline change fee and any difference in fare based

on our Terms and Conditions. He was also

informed that these are not our policies and we are not authorized to waive any

airline policies.

We

challenge this Revdex.com to United Airlines as CheapOair is not responsible nor can

we control these services within the complaint; please remove this complaint

from our file.

We

appreciate the time and attention your office has given this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

When I wanted to change my ticket from LAX to EWR the fare was 179.

The fare paid by me for my ticket LAX to YKF was 273.39

Since my new fare was lower than the paid fare I was agreeable to pay $200 Change fee ONLY. Cheapoair demanded additional $100 fare difference. I objected to the demand of additional fare since my current fare was lower than the paid fare.

The demand for additional fare is UNJUSTIFIED and has no basis

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

My contract is with Cheaopair. I paid money to Cheapoair and Cheapoair issued me a ticket. The contract is between me and Cheapoair. Cheapoair must provide me the copy of the rules followed by Cheapoair. Cheapoair is avoiding to give me a clear cut answer on the rules when an existing ticket is changed to a LOWER FARE.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Dear

[redacted]:

This

is in response to the fourth (4) rebuttal we’ve received regarding the above

referenced booking number. In his rebuttal

[redacted] is requesting that we provide the airlines policy regarding

changes to reservation.

We

would like to advise the Revdex.com that we are not avoiding the issue.

All of our rules are listed in our Terms and Conditions which [redacted] states that he had read, understood, and accepted prior to submitting his

reservation.

On

March **, 2013, [redacted] purchased a ticket from Los Angeles to

Kitchener, Canada at a rate of $273.39.

In order to change this reservation he would be required to pay an

airline change fee of $200.00 which leaves a credit of $73.39 which may be

applied to the cost of the new ticket from Los Angeles to Newark, New

Jersey. According to [redacted] the cost of this ticket would be around $179.00 which would leave him owing an

additional $105.61 to make the changes.

$273.39 $179.00

-200.00 - 73.39

Based on this information the

fare is not lower

Review: I purchased a ticket to fly from Denver, Co to Abilene Tx. March * to March **. Because a medical emergency with my Mom, I need to change my reservations. I was able to chat with [redacted]. I let him know that I need to change my reservations and that I did not have Trip Ins. I was told that it would cost me ( can not remember the exact amount) I think it was $387 more. I know to change the flight would be $200 plus the difference in the cost of the flight. I had found another flight for $383 which included taxes. My original flight price was $308. I asked what the other $100 plus difference was for, he could not tell me and said all he could do was give me a $25 discount which I did not accept. I called back again to asked about their policy and was told that changing my ticket should only cost me those the 200 amounts I stated and that he could not help and was connected again to customer service with a long wait timeDesired Settlement: I would like to know why would have been charge over $100 more than I should and to be able to make another reservation and be charged what their policy says

Business

Response:

[redacted]

Dear [redacted]:

This is in response to the complaint we received regarding the above referenced booking number. In her complaint [redacted] wants to know why she would be charged to change her reservation since it would have been cheaper to purchase a new ticket.

Prior to submitting her reservation she was advised “For any itineraries where changes are permitted, an exchange/change fee is charged by CheapOair plus airline penalties and any fare difference. In this case the there was a $200.00 airline penalty and $145.00 fare difference for a total of $348.00.

As a gesture of goodwill we would like to advise the Revdex.com that a refund request has been submitted to our Accounts Payable Department for $308.00. The refund will either be processed back to the original credit card used or in the form of a check. If by check it will be sent to:

We regret any confusion or frustrations [redacted] encountered and please understand to complete this process it may take up to 30 days.

We appreciate the time and attention your office has given to this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I booked 4 tickets under booking at around 11:50 pm on March *, 2014 at $1662 each minus [redacted]'s promotion of $40 off for four tickets. Under their policy, they will match a lower price or refund tickets as long as I email them screenshots within 24 hours showing the lower price. I emailed the request for a price adjustment along with the screenshots requested on March [redacted] at around 4:30 pm (less than 24 hours later). I sent screenshots of [redacted] and [redacted] that were selling the same tickets at $1649 and $1650 each. I could not send a screenshot from [redacted] as their site was freezing, and I had to obtain a quote over the phone ($1649 and they were giving $11 cash back for each ticket).

I have emailed numerous times regarding this issue and have even contacted [redacted] who I was working with prior to this about buying tickets. Unfortunately, he was off the day I purchased the tickets, and the website clearly indicated that there were only 7 tickets left at the rate I purchased them at. I would have liked to purchase through him otherwise, as I have found him to be the ONLY honest person I have dealt with. The night I purchased my tickets I was told over the phone that the change fee for Jet Airways is $150 per passenger. I don't see this in writing anywhere and called customer service on 3/* (I was told then that the airline keeps changing the rules so I will be charged whatever Jet Airways is charging at the time and [redacted] will charge nothing more). I also didn't receive my e-tickets right away on the night of March [redacted], so I called the morning of March [redacted]. I was told I needed to stay on the line while they connected me to my bank for verification. They only took a recorded verbal confirmation (no bank involved), and then proceeded to notify me that the tickets had gone up by $200. Upon my notifying the representative that I had the website open and saw the SAME 7 tickets for the SAME price, he continued to insist that they contacted the airline and the price had increased. After I refused to agree to pay the difference, I was transferred to another agent who apologized that his colleague was mistaken. But he tried to offer me to purchase seat selection for $14.95 each. After I told him that I believe Jet Airways offers complimentary seat selection, he continued to try to convince me that I should pay for this service (I had already confirmed this service directly with Jet Airways). Not to mention, the site still claimed to have ONLY 7 tickets left at $1662 until yesterday: March [redacted]. After being told so many lies, I don't trust their Best Price Guarantee either, as I have not heard from them as well. And now it is obviously too late to book with another site since so many days have passed and I cannot get the lower price anyway, even if [redacted] allows me to cancel without any penalty.Desired Settlement: I would like [redacted] to credit me the $56 as per their Best Price Guarantee.

Business

Response:

Review: Company's practice is different from their advertised Best Price Guarantee policy as shown on their website, unreasonably refused BRG request.

I bought a return flight ticket to [redacted] for my father on Jan.**/2015 at [redacted], with the flight e-ticket issued at around [redacted].

My Cheapoair.ca booking # was [redacted], with the flight departure date of June **, 2015 and return date of July **, 2015, for a total price of C$1319.69 (as paid by [redacted] card).

However, at around [redacted] on the same day, Jan.**/2015, I found another [redacted]-based competitor website, [redacted], that is selling exact same airticket, with the exact same departure time/flight and exact same itinerary, for only C$1254.00, or C$65.69 less than what I paid for on their website.

Knowing about CheapOair.ca's Best Price Guarantee (BPG) policy [redacted], I called the customer service line at ###-###-#### to request a refund of the price difference. At first, I spoke with Agent 1, who was able to confirm that the itinerary offered on their competitor's website was the same as the one I bought. They were also able to see that the lower price was available for booking at the competitor's website at the time of our conversation. Agent 1 initially told me can not refund me the price difference, because although he can see the lower price on [redacted], he cannot find ticket availability on the actual carrier airline's system (which I do not see this condition being specified on their BRG policy). But he also said that he can offer me a full refund on my ticket if I like. I immediately accepted the offer, only to be told 20 seconds later that he cannot do so, because the airline system won't let him. He said he was unable to help me further, thus, I requested to speak to his supervisor.

After waiting patiently for almost half hour, Agent 2, who self-declares to be a supervisor, answered my call. She again asked for the price and name of the competitor's website, and checked for airticket availability. Again, she was able to see the lower price of C$1254, which was C$65 lower than what's offered on their website. However, she told me she went to check the issuing date on my air flight e-ticket (the one I bought on CheapOair.ca) indicated Jan.**/2015 thus they consider it to be more than 24hrs before the time of this call, so she cannot approve the refund of price difference. I repeatedly explained to her that I only booked and paid for this ticket on the early morning of Jan.**/2015 at [redacted], which is only 20 hours before the time of calling, and that airlines obviously won't tissue e-ticket before I paid, thus it must have been issued within 24hours. But she said that since it showed Jan.**/2015 as the e-ticket issuing date on carrier airline's website, it was company's policy that they consider it to be more than 24hours, however, as a good-faith gesture, she will approve a refund of C$30 for us, even if it meant the company will take a loss. She refused to refund the full price difference of C$65, nor did she offer to issue a C$50 credit coupon as per written on their website.

I do not understand why the issuing date was before I actually bought the ticket, however, this condition was not specified anywhere on their advertised BPG policy. Their written policy only stated "within x hours of booking with CheapOair.ca" was the eligible condition for BPG.

"In the unlikely event that you find a lower rate on CheapOair.ca or on another Canadian based website within 4 hours of booking with a CheapOair.ca, we will credit or refund you the difference. Should you contact us after 4 hours but no later than 24 hours, we will give you a fifty Canadian dollar (C$50.00) coupon good on a future booking at CheapOair.ca."

I have satisfied all the requirement written on their website to request for a best price guarantee, however, they repeatedly refused to approve as per advertised for reasons and conditionsDesired Settlement: I request either a full refund of the price difference of C$65, or at least a C$50 credit coupon issued by CheapOair.ca.

In addition, I seek C$100 compensation for the 2 hours of time I spent on dealing with this affairï'' which included 1hr15min of phone call (very long periods of holding during the call), which subsequently caused me to spend 1 more hour to submit this complaint to the Revdex.com.

Business

Response:

January **, 2015

Revdex.com[redacted]

RE: [redacted]/Case [redacted] Booking Number [redacted]

Dear [redacted]:

This is in response to the

complaint we received regarding the above referenced booking number. In his complaint [redacted] is requesting a

refund of 65.00CAD due to our Best Price Guarantee.

Please see the screenshot of

our Refund Page attached, showing the amount requested for the refund, the date

of the request and the Processor Approval Code showing the dollar amount to be

removed from our bank, [redacted]

The credit may take up to 14

business days to appear on his credit card statement.

We appreciate the time and

attention your office has given this matter

Sincerely,

Recap of their incompetence:

1. We book tickets through them. A week later they tell us these tickets aren't actually available. And we need to pay more money for different tickets and worse times. They take no responsibility for this or try and make it right. My wife spends over an hour on the phone getting new flights.

2. They call us again and tell us our departing flight is no longer available. In discussing it with them, my wife finds out that the departing flight you had us on was leaving from Miami. Four hours from where we will actually be. No one ever told us this, I guess we would got that surprise when we tried leaving Key West. Again no responsibility taken by the company. At this point, my wife realizes how incompetent they are and just cancels the tickets. We are told we will get a full refund, but it will take two weeks to process.

3. Two weeks go by. Of course no refund (what a shock). My wife calls again (on hold for over an hour, which is typical) and finds out the previous representative didn't actually process the refund. Of course they take no responsibility for this or try and make it right. Now we are told it will take another 5-7 weeks to get our refund. My wife demanded an email confirming the cancellation, since we have no trust in their ability to complete such a simple task. She was told this will take 24-48 hours. It shouldn't take more then 24 minutes to send that confirmation email much less two days. More likely we will have to call again in 7 weeks when you screw up again. And be put on hold to talk to someone who doesn't know how to do their job and who works for a horrible company that treats their customers like [redacted]. Basically they don't know how to do their job and will hold your money hostage for months or more (we still haven't gotten it).

Review: At first the operator did not confirm that she wanted to confirm booking already. But my fault too as I gave my credit card account. I want it reserved only as Im opting to look for some schedule. But it was booked already, I can do nothing anymore. So, they ([redacted]) advice me to call the credit card company I used, if there is insurance. When I inquired there none. So I called again [redacted] after 2 hours and ask if I can change my flight sched as I now I already found a date and cheaper ticket that works with my itinerary, my brother, 49y.o. just died in the Philippines. They told me that there will be chargers already. So I just took their word for it and did not pursue to change my itinerary they gave me. But today, when I printed the E-Tickets, I notice this was written on the E-ticket "Alternate Date Flight You saved money by choosing an alternate date flight. As a [redacted] customer service courtesy, you have 4 hours to change your flight if you'd like. For changes to the itinerary call us 24/7 Toll Free: ###-###-####" And this is in first page, can be notice easily. My fault as I was disappointed with the booking process and did not bother to print and read the E-Ticket immediately. With this, why they said that I will be charge if I change my itinerary? I called twice just within 2 hours from booking my ticket. As a result of this, I spent CAN$700+ more (the one I found has lower price) and loss of time work. As I need more time off from my work due to the itinerary she ([redacted]) booked me, without confirming my side.Desired Settlement: Due to I spent more, I want it refunded. The ticket she booked is amounting to CAN$ 2,995.09, the one I found and wanted is only CAN$ 2,202+. Plus my lost time for using my vacation leave instead of only my compassionate leave time, so another 56 hours of my vacation leave is being used.

Business

Response:

[redacted]

Dear

[redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In his complaint [redacted] is requesting a refund since he stated he did not mean to make the reservation.

On

December [redacted] called our customer service department

requesting a round trip reservation from Regina, Canada to Davao, Philippines

departing December **, 2014. Flights

were offered and a total price was quoted.

It was at this point that [redacted] requested that the reservation be

confirmed and provided all the information needed to complete his request.

The

reservation was confirmed and tickets were issued.

Our

records indicated that [redacted] did contact our customer service department once

his reservation was confirmed. In one of

the calls he requested information regarding travel insurance. The second call he wanted to know airlines

restriction regarding the ticket he purchased.

If

[redacted] did find a lower rate and listed in our Terms and Conditions under

Best Price Guarantee (BPG) In the unlikely event

that you find a lower rate on [redacted] or on another U.S.-based website for the same itinerary within 24

hours of booking with [redacted], we will either cancel your current

itinerary and provide you a full refund, or refund you the entire difference in

price. At no time was this advised to our customer service agent.

We

would also like to advise the Revdex.com that based on the

information provided by the airline [redacted] has utilized the ticket he

purchased.

We appreciate

the time and attention your office has given to this matter but no refund will

be offered.

Sincerely,

Review: The amount stated on my cheapoair bill (the amount I authorized my visa for) was 2,053.83 (CAD) and the amount charged to my credit card was 2,120.22 (CAD). There is a discrepancy amount of 66.39 (CAD). My credit card was charged under 3 different line items, two from [redacted] and one from cheapoair (I sent cheapoair an attachment of my credit card statement). I am requesting a refund amount of 66.39.

My first email to Cheapoair was through their online form and Cheapoair responded on February *, 2015 asking for more information, which I sent immediately. I have since not heard anything back, after sending two follow-up emails.Desired Settlement: I am requesting a refund amount of 66.39.

Consumer

Response:

I received a phone call response made by the business in reference to complaint ID [redacted]. Although this business exercised unsatisfactory levels of customer service towards their client (i.e. ignoring the issue until a complaint was made through the Revdex.com and an unapologetic phone call response), I accept that the resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Today I made a reservation for an airline ticket to London, England using an email received from [redacted] on March [redacted] which had a different date of travel. I entered the dates I want to travel now, gave them a credit card for $1,000.00 and while I was looking for the second card from another bank to complete payment my reservation was cancelled. I called the bank for the first payment but it was not charged. I entered the web site for [redacted] again called them on the phone and told them about the new reservation through another airline, the first reservation was with USAirways, the second one with TAP, they got the two credit cards as the payment was split, but when I received the reservation I was shocked to see the date was changed for the return flight from Aug. ** to Aug. **, airport was changed from Heathrow to Gatwick and the itinerary was to arrive after 10 p.m. Completely unacceptable for a senior lady traveling alone. It took me 50 minutes on hold waiting for customer service, the representative gave me two options for a higher price, I did not accept them. I opted for a cancellation before issuing the ticket, then she said I would still be paying an extra $40.00 for the reservation I had made originally. It took me 5 hours waiting and at midnight I get a confirmation raising the price to almost $1,300.00. In the time waiting I accessed the airline directly on line and the price was $40.00 lower. It is now 2:30 in the morning and I am in shock to realize I have spent almost 12 hours on hold and trying a ticket purchase that I normally make in less than an hour. [redacted] needs to hire and train their employees to provide immediate and accurate service to customers. I made the cancellation at 12:30 am in writing to avoid further manipulation from their rep.Desired Settlement: I am certain these games, and manipulation of reservations made on line need to be stopped as they represent customers paying higher prices that they would normally pay to airlines directly or even to other travel agencies. Also over extending the amount of time needed to comply with customers needs is unacceptable and extremely annoying.

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above reservation. In the complaint she is requesting a refund

for the tickets she purchased via our online website.

On March *, 2015, [redacted] or someone on her behalf went on our website and submitted

a round trip reservation from Miami, Florida to London, United Kingdom departing

July **, 2015 at a total cost of $1,279.78. The reservation was booked without

the assistance of one of our Customer Service agents; it is the responsibility

of the person making the reservation to make sure they read all necessary and

important information.

On

March *, 2015, [redacted] called our customer care and requested that the

reservation be cancelled and all monies be refunded.

Please

see the attached screenshot of our Refund Page below, showing the balance due

was processed. Below is the date of the

request and the Processor Approval Code showing the dollar amount to be removed

from our bank, Chase Manhattan.

The credit may take up

to 14 business days to appear on her credit card statement.

We regret any confusion encountered by [redacted] and we appreciate the time and attention your

office has given to this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: We purchased a ticket via us airways for our niece for a flight that was cancelled by the airline. booking number [redacted]. We paid $420 to cheapoair. We have received a refund of $331 from the airline, which was the amount it was paid by cheapoair for the ticket. We have requested that cheapoair refund the remaining $89 but they have closed the support ticket ([redacted]) without any refund.Desired Settlement: Refund by credit or check for $89.

Business

Response:

[redacted]

Dear

[redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In her complaint [redacted] is requesting a refund in the amount of $89.00 she was charged when she

submitted her reservation via our online website

Please

see the screenshot of our Refund Page attached.

The

credit may take up to 14 business days to appear on her credit card

statement. If this refund does not

appear in the time advised she may want to check with her bank as to the delay.

We

regret any confusion or frustrations [redacted] encountered and appreciate the

time and attention your office has given this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I have received the refund. Thank you for your help.

Sincerely,

Review: I purchased airline tickets on Feb **,2014 for a flight on ** Feb 2014 from Cheapoair. My booking # was [redacted]. Ticket numbers were [redacted] and [redacted]. I paid $1254 for two round trip tickets. Due to inclement weather, all flights were cancelled out of both Atlanta and Charlotte. I contacted American Airlines and they stated that they sent a refund check to Cheapoair in the amount of $1076 on ** Feb 2014. I have tried over 20 times to contact Cheapoair by phone. When you call customer service, they forward you to the refund department where either nobody answers or you get a recording to leave a message and number so they can call you back. They never do. I have e-mailed over 10 times and got no response. I even tried to online chat twice; first time I get kicked off after waiting over an hour. Second time I was told I was next in line and was then put on hold for two hours, so I closed it out.Desired Settlement: Refund me at least the $1076. This money was refunded by another company (American Airlines) an was supposed to be refunded to me. I am not happy with Cheapoair skimming $178 off the top ($1254-$1076) but being American Airlines only refunded $1076, I believe that should come back to me. It appears Cheapoair is trying to get paid twice for one booking $1254 and $1076 for a flight that never happened.

Business

Response:

Booking

Dear

This

is in response to the complaint we received regarding the above referenced

booking numbers. In his complaint [redacted] states that he has not received his refund in the amount of $1,076.00 since the

airline cancelled his flights due to bad weather.

We

would like to advise the Revdex.com that the following email was

sent to [redacted] on March **, 2014.

Email Content:

Dear [redacted],

This is in reference to your "Refund Request" for Booking Number [redacted].

Your refund was processed on 03/**/2014, in the amount of USD 1076.

Additional refund(s) if any may not be credited back within same time

frame. These transactions will appear separately on your credit card statement.

Please be advised your credit may take up to 14 business days to appear

on your credit card statement.

Thank you,

We

regret any confusion or frustrations [redacted] encountered and if he has any

further questions he may contact our Billing Department at ###-###-#### and one

of our agents will be able to assist him.

We

appreciate the time and attention your office has given to this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted] and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I used cheapoairs website to reserve a hotel room on January [redacted]. They sent my information to the hotel ( the [redacted] in Indianapolis Indiana). The room was reserved and $111.96 was taken out of checking account. When I checked into the hotel they said the room had been reserved but had not been paid for. Also the hotels actual price for the room was $20 cheaper than cheapoairs price. I called cheapoairs customer service. They asked for my information and said it wasn't correct and there was nothing they could do for me. I tried to call them back several times and was left on hold time and time again. I ended up having to pay for the hotel room again when I checked out. So this website stole $111.96 from me. They did nothing except send my information to the hotelDesired Settlement: I want my $111.96 refunded to my checking account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Dear Sir or Madam,

With this email, I would like to file a complaint regarding booking number [redacted]. I am requesting a full refund of the original payment of $922.46.

Here is the reason:

1. I live in Peoria Arizona. My nephew, [redacted], lives in Izmir Turkey. With my support [redacted] applied for visa at Ankara USA consulate to come to Arizona.

[redacted]’s first attempt was declined due to incomplete documents. After completing the documents, He applied again.

To show [redacted]’s commitment, we decided to buy his ticket from Istanbul to Phoenix.

Even though, his changes of receiving the visa 50 / 50, I started to shop for a ticket that was flexible enough to change or refund...

2. I researched internet for tickets. However, I did not buy the ticket online. Thinking, I would need to verify that it was okay to change or refund the ticket if [redacted] could not obtain visa...

3. For this reason, I called [redacted], on 10/**/2014. I used the speaker phone, so my wife, [redacted], could hear the conversation and ask questions as needed...

I explained my situation and told the representative that we may not be able to use the ticket. If we [redacted] cannot obtain visa we need to change the dates or receive refund. At that time, I was okay with just changing dates, because I can freely travel with my USA passport.

4. Several times I repeated my point to make sure it was understood. If I cannot use the ticket, I need to change this reservation or receive a refund for the full amount of the ticket.

5. This conversation was recorded.

6. [redacted] representative, said there would be no problem if I purchased an insurance. Then, I asked again, so if I buy this insurance, And if [redacted] does not obtain visa, I can change the dates of this tickets or receive refund. She said yes.

To make sure, before I provided my credit card, I asked again. She said there would be no problem.

7. [redacted] representative never told me that the ticket is non-refundable and non-changeable. Otherwise, I would never purchase this ticket.

8. [redacted] REPRESENTATIVE LIED.

9. I paid $922.46 on 10/**/2014 to purchase the ticket and the insurance. Completely, TRUSTING on [redacted] representative’s assurance.. Booking number [redacted]

10. [redacted]’s visa application was denied...

11. On December **, 2014, I called [redacted]. It was almost impossible to reach anyone. After multiple attempt, and long holding times (as long as 50 minutes), during one of my calls I was able to reach someone. Representative told me that the ticket is not refundable, non-changeable. I explained my entire experience over and over to multiple representatives. I asked representative to listen to the recording on 10/**/2014 to see why and how I purchased the ticket. She said she doesn’t have access to do that. I asked to be transferred to [redacted]. I was on hold. Calls were dropped, or they hang up on me...

12. I called the insurance company. Travelex Insurance Services representative told me that the insurance did not cover “declined visa” issues...

13. I called [redacted] again. After, long wait times, and struggles of explaining my situation... I was able to reach [redacted], then his supervisor [redacted].

After long discussion, she OFFERED me $598.22. I told [redacted] that all the conversations are recorded. Can you please listen to the recording and see how the original sales person LIED..

[redacted] said “yes, but I need time.” She said she will call me back on 12/**/2014. I said my trust is damaged, please make sure I am not getting screwed here.

She assured me that she will call back. To be make sure, I asked again, so I will either get $598.22 or based on your assessment, I will receive the full refund... I could not get a clear answer. Hoping that she is she will listen to the recording, and trusting my reasons, I said okay, I will wait until 12/**/2014...

I reached [redacted] via ###-###-####.

14. I called back Wednesday 12/**/2014 afternoon, (I couldn't wait anymore for [redacted] to call me). I was unable to reach [redacted], but [redacted], who is under [redacted], looked my account, and said, “I see that she noted here that she is working on it”".” I asked to speak with [redacted] said she is not available. [redacted] asked me to be patient. I asked how long. He said they will call me back when they can. I said reservation is for January [redacted], 2015. He said “I know”.

15. On January *, 2015, I call again. I was afraid that I things would be more difficult after the reservation day. ###-###-####. I could not reach to [redacted] or [redacted]. This time, I spoke with [redacted]... I had to explain everything all over again... He kept telling me that the ticket is not refundable and cannot be modified... I told him to take a look at the history of my calls. He said he could see [redacted]’s notes and he would need to investigate. He said he would call me back in one hour... I told him that [redacted] offered me $598.22... He said he would look into that.

I asked “[redacted] said she would call me on 12/**/2014. It is 1/*/2015, a day before my reservation... DID SHE LIED TO ME?”... At this point, I lost my trust completely... He promised he would call me back.

16. And, he did... Just to tell me, there is nothing he can do... I was out of luck. I asked to speak with a [redacted]. He said the [redacted] is busy, but she will call back. [redacted] was at ###-###-#### with extension [redacted]

17. One hour later. [redacted] called me back. Her name is [redacted]. She said the ticket is not refundable, but I could apply for refund from Air France’s web page. I declined as kindly as possible... At this point, I am going crazy!!! I said did you not see the notes in my account [redacted] offered me $598.22... She was going to listen to the recording. What happened? SHE LIED, too...

18. During the same call, on 1/*/2014, [redacted] asked me to produce a document from the US consulate in Turkey that say the visa is declined. I said sure I can. I asked what will you do with it... She said she will ask Air France to refund the money. I said “I am demanding my money from [redacted]”... She said it will take 3 to 15 days. Meanwhile, she asked if she can cancel the reservation. I said “Do as you wish.” So, the reservation is cancelled. [redacted] sent me an email, so I can reply to her with the document she requested... She didn’t even care to type anything in the body of the email. Subject line was “TEST E-mail”. There was no company info on the email either. [redacted]’s email address is [redacted]. I asked how do I file a complaint with [redacted]. She provided the following email address. [redacted]. I will file this narrative with them as well.

19. On 1/*/2014, I received the US Consulate letter from my nephew and emailed it to [redacted] at 8:16 am on 1/*/2014. I asked her to respond, so I know she received it. I emailed again at 12:07 PM on 1/*/2014. There is no response.

20. I am originally form Turkey. I have been living in Arizona since 1991. I am 49 years old. I traveled internationally many times. I know the restriction on the tickets. I trusted the [redacted] representative. THEY lied. I hope you can help me resolve this matter. At, this point, I request a full refund of $922.46. All I am asking that someone listen to the recording, you will see all the LIES.... This is a bad business.

Respectfully [redacted]r

###-###-####Desired Settlement: At, this point, I request a full refund of $922.46.

Business

Response:

[redacted]

Dear [redacted]:

This is in response to the complaint we

received regarding the above referenced booking number. In his complaint [redacted] is requesting a

refund for a ticket he purchased for his nephew.

On October **, 2014, [redacted] called

our customer service department and made a round trip reservation from Istanbul,

Turkey to Phoenix, Arizonian. The

reservation was confirmed, tickets were issued and financial confirmation was

sent to the email provided.

[redacted] is requesting that we

listen to the call since he stated that he was advised if he purchased the

insurance and his nephew did not receive his visa all he had to do is file a

claim with the insurance and he would

receive a full refund. Please understand

that not all calls are recorded.

I have enclosed a copy of the

confirmation email sent to [redacted] stated he had read and accepted our Terms and Conditions:

Fares

are not guaranteed until ticketed.Most

fares and taxes are non-refundable and service fee is non-refundable, the

tickets are non-transferable and name changes on the tickets are not permitted.All

government taxes and [redacted]’s service fees are included in the total amount

charged.Free

cancellations are permitted, if requested within four (4) hours from the time

of purchase.Tickets

may be cancelled within 24 hours from the time of purchase for a small fee.Date

and routing changes will be subject to the airlines penalties, fare difference

and our service fees.

Also listed on his confirmation “All customers are advised to

verify travel documents (transit visa/entry visa) for the country through which

they are transiting and/or entering. Reliable information regarding

international travel can be found at [redacted] and

also with the consulate/embassy of the country(s) you are visiting or

transiting through. [redacted] will not be responsible if proper travel documents are not

available and you are denied entry or transit into a Country.

We would like to advise the RevDex.com that on his behalf the information he provided has been

submitted to Air France refund department for consideration. The decision to refund all or part of the

money [redacted] is seeking will be solely up to the individual airline based

on the information provided. This

process may take the airline up to 60 days to complete their research.

We appreciate the time and attention

your office has given this matter

Sincerely,

Consumer

Response:

Dear Sir or Madam.

I do understand their response, but my basis of refund request is that the original Sales person LIED to me. Sales person assured me that if I purchased the insurance I would be protected...

This is recorded. Please have someone listen to the recording. I would never purchase the ticket if she told me the TRUTH... [redacted] representative LIED to me... That is not good business.

Then, during my inquiries [redacted] LIED to me as well. [redacted] said, first, she can give me $598 refund. Then, she said but if you give me time I can listen to recording. I said okay.

Later I found from [redacted] and [redacted] that [redacted] never listen to the tape, and her offer of $598 refund disappeared...

I still demand full refund because of their LIES...

Revdex.com: please convey my message that I was mislead into this...

Respectfully.

Ben Tosuner

###-###-####

Fares are not guaranteed until ticketed.

Most fares and taxes are non-refundable and service fee is non-refundable, the tickets are non-transferable and name changes on the tickets are not permitted.

All government taxes and [redacted]’s service fees are included in the total amount charged.

Free cancellations are permitted, if requested within four (4) hours from the time of purchase.

Tickets may be cancelled within 24 hours from the time of purchase for a small fee.

Date and routing changes will be subject to the airlines penalties, fare difference and our service fees.

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Dear [redacted]:

This is in response to the rebuttal we

received regarding the above referenced booking number. In his complaint [redacted] is requesting a

refund for a ticket he purchased for his nephew.

Since the call was not recorded we have

to then refer to our Terms and Conditions.

Again, I have enclosed a copy of the confirmation email sent to [redacted] stated he had read and accepted our Terms and Conditions:

Fares are not guaranteed until ticketed.Most fares and taxes are non-refundable and service fee is

non-refundable, the tickets are non-transferable and name changes on the

tickets are not permitted.All government taxes and [redacted]’s service fees are

included in the total amount charged.Free cancellations are permitted, if requested within four

(4) hours from the time of purchase.Tickets may be cancelled within 24 hours from the time of

purchase for a small fee.Date and routing changes will be subject to the airlines

penalties, fare difference and our service fees.

Also listed on his confirmation “All customers are advised to verify travel documents (transit

visa/entry visa) for the country through which they are transiting and/or

entering. Reliable information regarding international travel can be found at [redacted] and also with the consulate/embassy of the country(s) you are visiting or

transiting through. [redacted] will not be responsible if proper travel documents are not

available and you are denied entry or transit into a Country.

We would like to advise the RevDex.com that on his behalf the information he provided has been

submitted to Air France refund department for consideration. The decision to refund all or part of the

money [redacted] is seeking will be solely up to the individual airline based

on the information provided. This

process may take the airline up to 60 days to complete their research.

We appreciate the time and attention your office has given this matter

Sincerely,

I am writing this feedback to help the buyers' beware. I booked a flight by cheapoair. I recieved the e-ticket. I went to the airport with the luggage and everything. I was shocked to learn that I can not go to my destination since I don't have the visa for the country I am in transit. I was not told to obtain a visa for that country. I missed my flight and my trip and lost business. It was so ebrassing to go back home and answer the questions of all the friends and family. My friends told me they will neverever book flight by cheapoair. The airline staff was not helping at all after learning that I booked flight by cheapoair.
I am absolutely disappointed with the service. I called their call center and was told that I have to pay $700 more to get a ticket in the alternate flight else I have to loose $300.00
So here I am home and also lost $$$ and lost business. I am writing this review with the intention to let my fellow consumers know that be careful and be ready to ruin your trip, if you book your trip by cheapoair. I wish, I could write a positive review for cheapoair but after all this happened to me, do you think I had good experience with cheapoair.

Review: I had booked air tickets for my family from Dallas Forthworth to Kochi on the [redacted]of May and Kochi to Dallas Fortworth on May [redacted], 2014. The full payment was made and the travel agent has not issued the complete ticket. The return ticket from Frankfurt to Dallas Fortworth is missing. I have tried to call more than ten times and spoke extensively about the problem. Other than different customer service agents telling me rudely not to worry, they have not fixed the problem. A customer service agent by the name of Stella was exceptionally rude.

My booking number is as follows: [redacted] - Booking receipt - Booking # [redacted]Desired Settlement: The problem needs to be solved immediately

Business

Response:

February [redacted], 2014