Fareportal Inc.

Review: I was booking a flight through Fairportal's Cheapoair site and the option I was looking at was for a Frontier Airlines flight. The pricing was listed however information about baggage, including carry-ons, was not on the site. Only a link to look at the baggage information on the airline's site. After looking at the airline's site it was still not clear as the airline uses various tiers of tickets to determine what the expense of baggage is and Cheapoair showed no information about which tier was being purchased. To be clear, I am not talking about economy, business, and first class. Frontier has various tiers just for their "economy" seating including "economy" and "basic" options.

So I called up Cheapoair customer service to find out if they had a better answer. The gentleman I talked to assured me that the ticket being purchased would be the tier that would include a free carry-on. I will be clear here that this issue was the sole purpose in me calling their customer service and it was the only point to which I wanted answers to. I was thorough in ensuring I had a clear answer from the customer service agent, there was no wiggle room from his side. He said, with no room for interpretation, that the tickets being purchased would have a free carry-on. I likely wouldn't have purchased the tickets from them if the carry-on was going to be charged. Tickets with Southwest Airlines were in a similar price range with the Frontier carry-on fee and since Southwest tickets include a free carry-on and 2 checked bags at no additional fee plus their flexibility with changing schedules they would have likely been the choice if not for the free carry-on with Frontier.

I was making the trip with my girlfriend so we both went ahead at that point and booked our flight through the customer service agent. Fast forward to our trip, we go to check-in for our flight and Frontier is charging for carry-on luggage to the tune of $25 each direction for each person making it a $50 total charge per person for the round trip. I should be clear here that none of the information I received from Cheapoair in the ordering process showed which tier the ticket was. A call to customer service was met with the response that "a [redacted]" would call back within a couple of hours. No callback was received within that time frame. Finally called them back again and was eventually transferred to a [redacted] who said all he could possibly do was give a Cheapoair credit for that amount and that both myself and my girlfriend (who I should add booked separately, but at the same time for the same flights) would receive an email with the details of the credit. That was in the evening on April ** and to this point neither of us have received an email.Desired Settlement: At this point, due to a couple of factors including distrust in Cheapoair(Fairportal) and the fact that neither of us travel all that frequently, I am requesting a refund of $50 for each of us to our credit cards (not company credit). A company credit in this case was hardly adequate to start with since it was misrepresented from the start but now that they have failed to follow through with even that I think the refund to our credit cards is the only appropriate action.

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In his complaint [redacted] is requesting compensation in the amount of $50.00 he was required to pay

the airline for baggage fees.

On

April [redacted] spoke to one of our customer service agents who

offered [redacted] a $50.00 Inconvenience Coupon [redacted] which he accepted.

The

coupon may be used when making his next reservation either online or over the

phone with one of agents by simply supplying the coupon number listed

above. The coupon is valid for travel

within the Continental US for a 1 year period from the date of issue

4/**/14. The inconvenience coupon is

non-refundable, non-transferable and has no cash value and amount can only be

applied to the cost of our service fee up to the value offered and

accepted. It can only be used by the

Credit Card Holder of the original booking

We

regret any confusion encountered by [redacted] but no further compensation will

be offered since the inconvenience coupon has been issued.

We

appreciate the time and attention your office has given this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Neither I nor my girlfriend, as I stated in my original text, received the coupon. Nothing was sent, no info given. And again, considering that the company misrepresented what we were purchasing, I feel that a refund, not a credit, is the correct course of action and is the only outcome either of us will accept. That feeling is only reinforced by their failure to follow through in sending their "coupon".

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the rebuttal we received regarding the above referenced

booking number. In his complaint [redacted] is now requesting that he be refunded $50.00 in lieu of the inconvenience

coupon he accepted.

In

his rebuttal he states that he has not received the coupon offered. We would like to advise that there is no

physical coupon that would have been issued.

As stated in my original letter dated May **,

2014, [redacted] was advised the coupon number (Inconvenience Coupon [redacted]) and

how to utilize this it.

The

coupon may be used when making his next reservation either online or over the

phone with one of agents by simply supplying the coupon number listed

above. The coupon is valid for travel

within the Continental US for a 1 year period from the date of issue 4/**/14. The inconvenience coupon is non-refundable,

non-transferable and has no cash value and amount can only be applied to the

cost of our service fee up to the value offered and accepted. It can only be used by the Credit Card Holder

of the original booking.

Again,

we regret any confusion encountered by [redacted] but no other compensation will

be offered.

We

appreciate the time and attention your office has given this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I am not "now" trying to get a refund, I have been trying to from the time I called Fareportal about this issue in the first place and have said it in every statement in this complaint. And again, let me reiterate, this was Fareportal directly giving incorrect information in their sales pitch. Is a coupon for future services which only covers their own fees and not anything else any sort of adequate compensation for when a business lies about how much things will cost when selling something? I DON"T THINK SO. I don't really care if it was intentional or not, the result was the same. I was given incorrect information which at best was out of ignorance and hope that it was correct or that I wouldn't make a fuss about it down the road if it wasn't.

I want to also be clear, as the interpretation of Fareportal's response could be misleading, I was not given any sort of coupon code or anything until their response to this complaint. That is the first I had seen of any coupon code from them. Nothing was given to me prior to that.

I am not going to use that coupon. I have no inclination to use Fareportal's services after this besides the fact that I foresee no trip requiring the services of any travel service. The coupon is a hollow gesture and compensates nothing.

And finally, any "confusion" on my part? Really? Do I sound confused? Is it confusing when a company says something that turns out to be blatantly false? And not only that but as I said, at best it was ignorance and a blatant choice to ignore the ignorance and say it anyway. I don't think this is confusing at all. Is the implication that I didn't understand how to use a coupon that I hadn't received? I made it pretty clear in my original statement that I had not actually received anything. The response in this complaint from Fareportal was the first I had seen of a coupon code. There is no confusion on my part other than Fareportal's apparent lack of desire to make this right. The coupon isn't about making it right, its about trying to get me to go away without having to turn over anything else. And the fact that it wasn't even turned over until this complaint was started shows Fareportal tried to get away without giving anything at all.

I feel like Fareportal is trying to pick and choose what to respond to and hiding behind this somehow "incredibly generous" coupon they have offered and are carefully wording things to make it sound like they handled things better than they did.

So again, I don't care about the coupon. The appropriate action is a refund. Period. I had no coupon in my hand when I started this complaint and the fact that it was turned over in this complaint doesn't change the fact that a refund is the correct, and only, course of action here.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: We have requested a credit from CheapOair for two flight tickets purchased through the travel agent as a result of safety concerns regarding the airline which they continue to advertise on their website. Unfortunately, to date, CheapOair has not provided a satisfactory response.

Background

On June **, we purchased two return fare tickets from [redacted] to [redacted] with [redacted] on the CheapOair website. Prior to booking the flights, we Googled “[redacted]” as we had not heard of the airline prior to this day. All that was found was that [redacted] is a new airline that started offering flights from [redacted] to [redacted]. No negative news was found online at this time.

Airplane Safety Concerns

On June **, we learned through a news story ([redacted]) (posted on June ** and covered by [redacted], a reputable source), that a [redacted] flight had to make an emergency landing after taking off from [redacted] heading to [redacted] on June **. Our concern is the unsafe condition of the airplane documented by [redacted]. The news story reported that the oxygen masks on the airplane were not in working condition, and passengers were passing out on the flight due to a lack of oxygen (flight attendants needed to wheel in oxygen tanks for these passengers as their oxygen masks were not working). The oxygen masks were described as tangled, old, having brown gunk inside them, and not working. Even if they were working, passengers would not have been able to use them as they were tangled up, or they would have been breathing in potentially harmful bacteria from the brown gunk inside. Concerns from passengers of [redacted] have also been voiced through social media (e.g., [redacted]). A number of complaints have been presumably deleted by [redacted], according to passengers’ comments.

Additional Concerns

Although we understand emergency landings are not uncommon in the airline industry, we believe this instance is different for the following reasons. Firstly, [redacted] has an apparent lack of meeting standards of safety for emergency equipment (such as oxygen masks), which failed passengers when they were required during the emergency landing. One has to wonder what else the company is lax with. Second, we have learned that [redacted] has only two airplanes in their entire fleet! The same airplane, which is over 30 years old, is being flown between [redacted] and [redacted]. If this were a reputable airline with a large fleet of planes, we would feel assured that the next plane that they would fly would be a safe one. However, with [redacted] having only two planes in their fleet, and their apparent lack of concern for safety apparatus, we cannot be certain that the plane we get would be a safe one. No one wants to get on a plane that might get to their destination.

We have also learned of a number of recent flights being cancelled by the airline on the following dates: July [redacted] and [redacted] as per a representative we spoke with at [redacted], and July * as per [redacted]’s website. We believe there have been additional cancellations; however, we have been unable to get this confirmed by an airport representative. We are concerned this airline appears not only to be unsafe, but also unreliable in terms of its scheduled flights. Given our work demands, we do not have the flexibility for our flights to be cancelled or rescheduled to different dates, and we have also booked hotel stays during this time which, if cancelled, would put us at a financial loss.

Response from Airline

To this date, [redacted] has not publicly commented on what caused the malfunction on its plane, or what/if actions were taken to ensure the situation was rectified and that the plane is now safe.

Response from CheapOair to date

We have made a number of phone calls to CheapOair and to [redacted] (the company that markets and sells tickets on behalf of a number of airlines), and discussed our concerns to no avail. These calls were made on June **, July *, July *, and July **, 2015. Each company informed us that we need to contact the other and tried to pass us off to someone else.

We have tried to resolve the issue reasonably with both CheapOair and [redacted]. Had we known about these safety concerns with [redacted], we would not have booked the [redacted] airline flights on June **. Given the tickets were purchased through CheapOair, we are requesting a credit from CheapOair for the full cost of the two return tickets we purchased (each return fare at $1030). We believe that CheapOair should take accountability work with its business partners to resolve this issue.

When speaking with CheapOair supervisors/managers (Alvin, Bryana and Gilbero), they maintained that they had no idea of the malfunctioning plane and emergency landing of the [redacted] plane; however, we had called to inform CheapOair of this matter multiple times. As well, being in the airline industry, we feel that it is their business to know of such matters.

Our Request

We are appalled that CheapOair would continue to allow such an unsafe airline to be marketed on their website. Until [redacted] can ensure, at the minimum, that basic safety standards for safety equipment are met, CheapOair should no longer advertise their flights and risk putting others’ lives at risk; in doing so we believe they are acting irresponsibly.

Again, given these extenuating circumstances and concern for our safety, we are requesting that CheapOair give us a credit so we can book a flight with a reliable and safe airline. It is our hope that CheapOair will prove to us to be a reliable and socially responsible marketing/advertising travel agent, and provide us with a full credit.Desired Settlement: We have requested a credit from CheapOair for two flight tickets purchased through the travel agent as a result of safety concerns.

Business

Response:

July **,

2015

RevDex.com[redacted]

RE: [redacted]/Case [redacted] Booking

Number [redacted] and [redacted]

Dear [redacted]:

This is

in response to the complaint we received regarding the above referenced case numbers. In her complaint [redacted] is requesting a

refund for non refundable tickets purchased via our online website.

In her

complaint [redacted] states that the airline [redacted] is unsafe based on

information she saw in a news story by [redacted]

Based on the complaint we searched and found

the following:

The article was posted on June [redacted] which

advised that on June [redacted] after departing [redacted] the flight

lost cabin pressure and had to make an emergency landing. The article also stated that some of the

oxygen masks did not work.

On June [redacted] or someone on her

behalf went on our website and submitted a round trip reservation. The reservation was booked without the

assistance of one of our Customer Service agents, in these cases it is the

responsibility of the person making the reservation to make sure they read

all necessary and important information.

Prior to submitting her reservation she stated that

she had read and understood our Terms and Conditions. Listed in our Terms and Condition “All airline tickets are 100% non-refundable and

non-transferable.

CheapOair

acts as a service bureau that provides value added service to retail

travel agents and consumers. CheapOair has no control over and assumes no liability for the

actions of the suppliers from whom it obtains Travel products.

We

would also like to advise the Revdex.com that at no time have we

been advised by [redacted]) who help

airlines operate safely, under clearly defined rules that [redacted] is an

unsafe airline and request that they stop service.

We

regret any confusion encountered by [redacted] but no refund will be offered

since no warning has been issued stating that the airline is unsafe or unreliable.

We appreciate

the time and attention your office has given this matter.

Sincerely,

Karen R[redacted]Customer

Service Manager[redacted]

Review: I booked an international flight for $701 in July and needed to cancel it to change airports. They charged me $150 to cancel and said it would be 30-60 days from ** Jul 15 for me to get my refund credited to my account. after 60 days I contacted them and they asked me to wait 5-10 more days. It has now been 14 more days and I still don't have my refund.Desired Settlement: I want my money back.

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In his complaint [redacted] states that he has not received his refund of $701.60.

We

would like to advise the Revdex.com that we have submitted all

necessary information to the Airlines Reporting Corporation (ARC) who handles

airline ticket distribution who

in turn sent it to the airline in order to obtain the refund he requested in

the amount of $701.60. The request was

submitted on July [redacted] and the airline has up to 60 days to comply. The refund will be processed back to the

original form of payment used when the reservation was submitted.

I

have enclosed (see attached) the receipt received from ARC showing that the

refund was processed back the [redacted] ending in [redacted] to [redacted] who

is listed as the credit card holder.

[redacted] will need to check with her credit card company or if she has any other

questions she may contact our Billing Department at ###-###-#### and one of our

agents will be able to assist.

We appreciate

the time and attention your office has given to this matter.

Sincerely,

Karen R[redacted]Customer Service Manager[redacted]

Review: I was booking flights for myself and some friends, and I choose to book with Cheapoair due to their low price fairs. Once I selected our flights, they guaranteed this was the lowest cost, etc. After going through the entire process of entering all our information, choosing our seats, to entering my credit card information the price stayed the same. However, after I submitted everything the price jumped up significantly. I choose not to continue booking with them, which they then immediately contacted me regarding the airfare. They stated that someone must have booked the same flight, which caused the price to go up. I did not find this a plausible explanation, but the sales associate assured me that he would find me a flight that would work. I still did not buy his explanation, to which he changed his story and said just the overall airfare went up. I became a little upset, and told him I didn't find this company to be very honorable. My friends decided to book separately, and the same thing happened. They stayed on the phone with the associate and were able to settle on a cheaper price then was quoted after final check out. They suggested I try again and see if they would come down in price for me too. I did, but not only did they not go down, but the price went up even higher! Over $600 over the original advertising price. I understand prices fluctuate, and things can change. But this is a scam. I told the sales associate that through the actual airline I found flights for a certain amount of money. He told me that wasn't possible, and that was he was offering was the best price. I told him all I had to do was book with them and the price was set. He was like, "Fine. Go with them then." How is it that they can offer a certain price, then call and try to negotiate a better price? I don't think this company is very honorable, nor do they stick to their prices as advertised. You should not be able to get through the whole checking out process, put in your credit card, only to find out 'rates have changed', when really it was just a promotional scam to get you to book through their website.Desired Settlement: I would like the company to stick to the prices as advertised, and not use the 'bait and switch' method. I feel scammed, and incredibly bothered by their website and the way I was treated. I will never use their site again.

Business

Response:

[redacted]

This is in response to

the complaint we received regarding the above reservation. In her complaint [redacted] is requesting

that we honor a rate that per the airline was sold out.

It might help to explain

a little how we work. We are a travel

agency, simply stated we are agents for the airlines. We do not create the airfare, the schedules

or have any control over airfare or schedule changes. As we allow clients to access hundreds of

thousands of flights and fares, so does every other on-line travel agency

worldwide. Basically, this means that

anyone with a smart phone or internet connection has access to these flights

and therefore seats and airfares can sell out quickly and it may take the

airline anywhere from 24 hours to several weeks to update their availability on

sold out fares and flights.

[redacted] was

contacted by our customer care department and advised that the rate she had

requested could not be confirmed. That

if she wanted the flights submitted it would be at the higher fare which she

declined.

As listed in our Terms

and Conditions: All offers, prices, and conditions of sale may be subject to

change without notice.

We regret any confusion

encountered by [redacted] but she will be subject to the current booking

rate.

We appreciate the time and attention your

office has given to this matter.

Sincerely,

Karen R[redacted]

Customer Service Manager

Review: I contacted CheapoAir to purchase tickets for our upcoming trip as I was seeing great prices on their website and wanted to make sure I spoke with a live person to do it correctly. The guy I spoke to was very patient and helpful and after all was done provided me with the confirmation number and told me that I will receive an email as well. An hour after I made the purchase, I checked my email and saw that the name listed on my confirmation was incorrect. My middle name was misspelled. I called them back and another CS employee assisted me. I was on hold for approximately 30 minutes. When he got everything corrected, he confirmed everyone's names again and birth dates. All was correct, but I wanted to confirm with him again to see if there will be an issue that my nephew, who will be 11 at the time of departure but 12 coming was okay being listed as an adult. He put me on hold again. He came back saying it was okay and then notified me that our reservation has now been cancelled because the price went up. He said to keep it we must pay an additional $300, and when I told him I wasn't going to do that, he put me on hold again to check other flights. He came back saying that all we need to pay was $14. I asked him why it was cancelled when our credit cards were already charged and we received a confirmation number and the agent I placed the order to didn't mentioned anything. I then asked to speak to a supervisor (another 20 minute hold). She came on the phone explaining that it wasn't actually a cancellation but the ticket price has expired. How can that be when we purchased in advance and we never received an email notifications whatsoever? She then gave me an option to keep the reservations for a fee of $205. I refused and I still didn't understand why they couldn't honor the fee we paid for? Also why the difference in prices?Desired Settlement: I would like a delivery of order and a discount due to the time wasted.

Business

Response:

[redacted]

Dear [redacted]:

This is in response to

the complaint we received regarding the above referenced booking number. In her complaint [redacted] is asking that we

honor a sold out fare.

[redacted] states that

she received a confirmation with her booking number and itinerary. This was a booking confirmation showing that

her request for a reservation had been received and that ticket issuance was

pending.

TheCheapOairemail confirmation is NOT

the contractual acceptance of the Booking, but merely an acknowledgement that

we have received your request.

Unfortunately the

request submitted by [redacted] could not be confirmed and tickets could not be

issued.

In the airline industry

it is a policy that no fare is guaranteed until the ticket is issued. With people all over the world trying to

purchase the same limited seats on any given flight, fares can change rapidly,

which is why that policy is standard throughout the industry. We must advise that we cannot honor [redacted]

request to honor a fare that is no longer available.

Please see the

screenshot of our Refund Page below, showing the balance due was

processed. Below is the date of the

request and the Processor Approval Code showing the dollar amount to be removed

from our bank.The credit may take up

to 14 business days to appear on his credit card statement

We regret any

inconvenience or frustrations encountered by [redacted] and appreciate the time

and attention that your office has given to this matter.

Sincerely

Karen R[redacted]

Customer Service Manager

Recap of their incompetence:

1. We book tickets through them. A week later they tell us these tickets aren't actually available. And we need to pay more money for different tickets and worse times. They take no responsibility for this or try and make it right. My wife spends over an hour on the phone getting new flights.

2. They call us again and tell us our departing flight is no longer available. In discussing it with them, my wife finds out that the departing flight you had us on was leaving from Miami. Four hours from where we will actually be. No one ever told us this, I guess we would got that surprise when we tried leaving Key West. Again no responsibility taken by the company. At this point, my wife realizes how incompetent they are and just cancels the tickets. We are told we will get a full refund, but it will take two weeks to process.

3. Two weeks go by. Of course no refund (what a shock). My wife calls again (on hold for over an hour, which is typical) and finds out the previous representative didn't actually process the refund. Of course they take no responsibility for this or try and make it right. Now we are told it will take another 5-7 weeks to get our refund. My wife demanded an email confirming the cancellation, since we have no trust in their ability to complete such a simple task. She was told this will take 24-48 hours. It shouldn't take more then 24 minutes to send that confirmation email much less two days. More likely we will have to call again in 7 weeks when you screw up again. And be put on hold to talk to someone who doesn't know how to do their job and who works for a horrible company that treats their customers like [redacted]. Basically they don't know how to do their job and will hold your money hostage for months or more (we still haven't gotten it).

Review: I purchased a ticket to fly from Denver, Co to Abilene Tx. March * to March **. Because a medical emergency with my Mom, I need to change my reservations. I was able to chat with [redacted]. I let him know that I need to change my reservations and that I did not have Trip Ins. I was told that it would cost me ( can not remember the exact amount) I think it was $387 more. I know to change the flight would be $200 plus the difference in the cost of the flight. I had found another flight for $383 which included taxes. My original flight price was $308. I asked what the other $100 plus difference was for, he could not tell me and said all he could do was give me a $25 discount which I did not accept. I called back again to asked about their policy and was told that changing my ticket should only cost me those the 200 amounts I stated and that he could not help and was connected again to customer service with a long wait timeDesired Settlement: I would like to know why would have been charge over $100 more than I should and to be able to make another reservation and be charged what their policy says

Business

Response:

[redacted]

Dear [redacted]:

This is in response to the complaint we received regarding the above referenced booking number. In her complaint [redacted] wants to know why she would be charged to change her reservation since it would have been cheaper to purchase a new ticket.

Prior to submitting her reservation she was advised “For any itineraries where changes are permitted, an exchange/change fee is charged by CheapOair plus airline penalties and any fare difference. In this case the there was a $200.00 airline penalty and $145.00 fare difference for a total of $348.00.

As a gesture of goodwill we would like to advise the Revdex.com that a refund request has been submitted to our Accounts Payable Department for $308.00. The refund will either be processed back to the original credit card used or in the form of a check. If by check it will be sent to:

We regret any confusion or frustrations [redacted] encountered and please understand to complete this process it may take up to 30 days.

We appreciate the time and attention your office has given to this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: We purchased a ticket via us airways for our niece for a flight that was cancelled by the airline. booking number [redacted]. We paid $420 to cheapoair. We have received a refund of $331 from the airline, which was the amount it was paid by cheapoair for the ticket. We have requested that cheapoair refund the remaining $89 but they have closed the support ticket ([redacted]) without any refund.Desired Settlement: Refund by credit or check for $89.

Business

Response:

[redacted]

Dear

[redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In her complaint [redacted] is requesting a refund in the amount of $89.00 she was charged when she

submitted her reservation via our online website

Please

see the screenshot of our Refund Page attached.

The

credit may take up to 14 business days to appear on her credit card

statement. If this refund does not

appear in the time advised she may want to check with her bank as to the delay.

We

regret any confusion or frustrations [redacted] encountered and appreciate the

time and attention your office has given this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I have received the refund. Thank you for your help.

Sincerely,

Review: Today I made a reservation for an airline ticket to London, England using an email received from [redacted] on March [redacted] which had a different date of travel. I entered the dates I want to travel now, gave them a credit card for $1,000.00 and while I was looking for the second card from another bank to complete payment my reservation was cancelled. I called the bank for the first payment but it was not charged. I entered the web site for [redacted] again called them on the phone and told them about the new reservation through another airline, the first reservation was with USAirways, the second one with TAP, they got the two credit cards as the payment was split, but when I received the reservation I was shocked to see the date was changed for the return flight from Aug. ** to Aug. **, airport was changed from Heathrow to Gatwick and the itinerary was to arrive after 10 p.m. Completely unacceptable for a senior lady traveling alone. It took me 50 minutes on hold waiting for customer service, the representative gave me two options for a higher price, I did not accept them. I opted for a cancellation before issuing the ticket, then she said I would still be paying an extra $40.00 for the reservation I had made originally. It took me 5 hours waiting and at midnight I get a confirmation raising the price to almost $1,300.00. In the time waiting I accessed the airline directly on line and the price was $40.00 lower. It is now 2:30 in the morning and I am in shock to realize I have spent almost 12 hours on hold and trying a ticket purchase that I normally make in less than an hour. [redacted] needs to hire and train their employees to provide immediate and accurate service to customers. I made the cancellation at 12:30 am in writing to avoid further manipulation from their rep.Desired Settlement: I am certain these games, and manipulation of reservations made on line need to be stopped as they represent customers paying higher prices that they would normally pay to airlines directly or even to other travel agencies. Also over extending the amount of time needed to comply with customers needs is unacceptable and extremely annoying.

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above reservation. In the complaint she is requesting a refund

for the tickets she purchased via our online website.

On March *, 2015, [redacted] or someone on her behalf went on our website and submitted

a round trip reservation from Miami, Florida to London, United Kingdom departing

July **, 2015 at a total cost of $1,279.78. The reservation was booked without

the assistance of one of our Customer Service agents; it is the responsibility

of the person making the reservation to make sure they read all necessary and

important information.

On

March *, 2015, [redacted] called our customer care and requested that the

reservation be cancelled and all monies be refunded.

Please

see the attached screenshot of our Refund Page below, showing the balance due

was processed. Below is the date of the

request and the Processor Approval Code showing the dollar amount to be removed

from our bank, Chase Manhattan.

The credit may take up

to 14 business days to appear on her credit card statement.

We regret any confusion encountered by [redacted] and we appreciate the time and attention your

office has given to this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: The amount stated on my cheapoair bill (the amount I authorized my visa for) was 2,053.83 (CAD) and the amount charged to my credit card was 2,120.22 (CAD). There is a discrepancy amount of 66.39 (CAD). My credit card was charged under 3 different line items, two from [redacted] and one from cheapoair (I sent cheapoair an attachment of my credit card statement). I am requesting a refund amount of 66.39.

My first email to Cheapoair was through their online form and Cheapoair responded on February *, 2015 asking for more information, which I sent immediately. I have since not heard anything back, after sending two follow-up emails.Desired Settlement: I am requesting a refund amount of 66.39.

Consumer

Response:

I received a phone call response made by the business in reference to complaint ID [redacted]. Although this business exercised unsatisfactory levels of customer service towards their client (i.e. ignoring the issue until a complaint was made through the Revdex.com and an unapologetic phone call response), I accept that the resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I booked 4 tickets under booking at around 11:50 pm on March *, 2014 at $1662 each minus [redacted]'s promotion of $40 off for four tickets. Under their policy, they will match a lower price or refund tickets as long as I email them screenshots within 24 hours showing the lower price. I emailed the request for a price adjustment along with the screenshots requested on March [redacted] at around 4:30 pm (less than 24 hours later). I sent screenshots of [redacted] and [redacted] that were selling the same tickets at $1649 and $1650 each. I could not send a screenshot from [redacted] as their site was freezing, and I had to obtain a quote over the phone ($1649 and they were giving $11 cash back for each ticket).

I have emailed numerous times regarding this issue and have even contacted [redacted] who I was working with prior to this about buying tickets. Unfortunately, he was off the day I purchased the tickets, and the website clearly indicated that there were only 7 tickets left at the rate I purchased them at. I would have liked to purchase through him otherwise, as I have found him to be the ONLY honest person I have dealt with. The night I purchased my tickets I was told over the phone that the change fee for Jet Airways is $150 per passenger. I don't see this in writing anywhere and called customer service on 3/* (I was told then that the airline keeps changing the rules so I will be charged whatever Jet Airways is charging at the time and [redacted] will charge nothing more). I also didn't receive my e-tickets right away on the night of March [redacted], so I called the morning of March [redacted]. I was told I needed to stay on the line while they connected me to my bank for verification. They only took a recorded verbal confirmation (no bank involved), and then proceeded to notify me that the tickets had gone up by $200. Upon my notifying the representative that I had the website open and saw the SAME 7 tickets for the SAME price, he continued to insist that they contacted the airline and the price had increased. After I refused to agree to pay the difference, I was transferred to another agent who apologized that his colleague was mistaken. But he tried to offer me to purchase seat selection for $14.95 each. After I told him that I believe Jet Airways offers complimentary seat selection, he continued to try to convince me that I should pay for this service (I had already confirmed this service directly with Jet Airways). Not to mention, the site still claimed to have ONLY 7 tickets left at $1662 until yesterday: March [redacted]. After being told so many lies, I don't trust their Best Price Guarantee either, as I have not heard from them as well. And now it is obviously too late to book with another site since so many days have passed and I cannot get the lower price anyway, even if [redacted] allows me to cancel without any penalty.Desired Settlement: I would like [redacted] to credit me the $56 as per their Best Price Guarantee.

Business

Response:

Review: Cheapoair Booking # [redacted] from Los Angeles (LAX)- Kitchner (YKF)

I Paid $ 275.39

I wanted to change the ticket to Los Angeles (LAX)- Newark (EWR)

Fare published by United on their web site was $179

When I called customer service and I was told to pay 200 Change fee + 100 fare difference. I do not understand as the fare the EWR is 179 and I paid 275.39. I agree with the change fee, however since the current fare is less than $275.39 then I sould get a refund of 275.39-179 = 96.39Desired Settlement: Refund of $96.39 for issue of new ticket

Business

Response:

[redacted]

Dear

[redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In his complaint [redacted] is requesting that he be allowed to change his arrival city from

Kitchener, Canada to Newark, New Jersey and not be required to pay any airline

fees or fare difference since the fare is now lower into the Newark market.

On

March **, 2014, [redacted] or someone on his behalf went on our website

and submitted a one way reservation from Los Angeles, California to Kitchener,

Canada departing June **, 2014.

Prior

to submitting his reservation he was

also advised “Please confirm that the dates, times of

flight departures and names of travelers are accurate, tickets are

non-transferable and non-assignable, name changes on tickets are not permitted,

ticket cost and service fees are non-refundable, all govt. and our service fees and taxes

are included in the total ticket cost, however, tickets are refundable within

twenty-four (24) hours of the time of purchase. Date and routing changes will be subject to airline penalties and our

service fees.”

Also listed in our Terms and Condition under Changes to Flights

Already Purchased:

“Any and all changes made to the

itinerary are restricted and are subject to airline fare rules, whichever is

more restrictive; all our tickets, hotels, cars, packages and cruises do not

allow any date or name changes after the booking is completed. For any itineraries

where changes are permitted, an exchange/change fee is charged by CheapOair plus airline penalties and any fare difference.

Please contact our call center to determine the total cost of exchanging your

ticket”.

On

April *, 2014, [redacted] called our customer service department

requesting that he be allowed to change his reservation. He was advised that he could make changes but

he would be subject to the airline change fee and any difference in fare based

on our Terms and Conditions. He was also

informed that these are not our policies and we are not authorized to waive any

airline policies.

We

challenge this Revdex.com to United Airlines as CheapOair is not responsible nor can

we control these services within the complaint; please remove this complaint

from our file.

We

appreciate the time and attention your office has given this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

When I wanted to change my ticket from LAX to EWR the fare was 179.

The fare paid by me for my ticket LAX to YKF was 273.39

Since my new fare was lower than the paid fare I was agreeable to pay $200 Change fee ONLY. Cheapoair demanded additional $100 fare difference. I objected to the demand of additional fare since my current fare was lower than the paid fare.

The demand for additional fare is UNJUSTIFIED and has no basis

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

My contract is with Cheaopair. I paid money to Cheapoair and Cheapoair issued me a ticket. The contract is between me and Cheapoair. Cheapoair must provide me the copy of the rules followed by Cheapoair. Cheapoair is avoiding to give me a clear cut answer on the rules when an existing ticket is changed to a LOWER FARE.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Dear

[redacted]:

This

is in response to the fourth (4) rebuttal we’ve received regarding the above

referenced booking number. In his rebuttal

[redacted] is requesting that we provide the airlines policy regarding

changes to reservation.

We

would like to advise the Revdex.com that we are not avoiding the issue.

All of our rules are listed in our Terms and Conditions which [redacted] states that he had read, understood, and accepted prior to submitting his

reservation.

On

March **, 2013, [redacted] purchased a ticket from Los Angeles to

Kitchener, Canada at a rate of $273.39.

In order to change this reservation he would be required to pay an

airline change fee of $200.00 which leaves a credit of $73.39 which may be

applied to the cost of the new ticket from Los Angeles to Newark, New

Jersey. According to [redacted] the cost of this ticket would be around $179.00 which would leave him owing an

additional $105.61 to make the changes.

$273.39 $179.00

-200.00 - 73.39

Based on this information the

fare is not lower

Review: Initially my girlfriend, [redacted], purchased two tickets from Spokane to Chicago for May [redacted] through the [redacted]. We spent months doing research to find good airlines that would make this experience worthwhile while being cost effective. Upon ordering the tickets, I requested that she purchase the tickets with the option to change dates if needed. With my ever changing schedule in the military it can be difficult to secure exact dates of availability. [redacted] called Cheapoair prior to ordering the tickets to describe the nature of our situation. The representative suggestion trip insurance. Either the representative did not fully understand our position, or they recommended a product that was a waste of money. While we were able to make our flight on May [redacted], we ran into a bit of a personal family matter which caused us to miss our flight on May [redacted]. When we called to get our flight moved back, we were told that the added insurance we purchased does not qualify for our situation. To add insult to injury, we were told that we had to spend an additional $454 (which Cheapoair said was the least expensive) for a flight leaving the following day with an airline that proved to be one of the worst experiences. Cheapoair sold us tickets on U.S. Airways. We were absolutely appalled with the customer service by Cheapoair and it just got worse with U.S. Airways. Cheapoair never warned us that we would have to pay an additional $50 to check our bags with U.S. Airways!! We didn't have to do this with the airline we chose previously. When we tried to carry our bags, we were told that both our flights were very fully and there would likely not be room. However, in our first flight from Chicago to Phoenix, there were approximately 9-10 open overhead bins. When we asked the flight attendant, [redacted], about this she brushed it off and said they were already under the plane and nothing could be done. Absurd! Then in our second flight from Phoenix to Spokane, we were given separate middle seats. When we asked if we could sit together, we were given the same story about the full flights. HOWEVER, there were several window and aisle seats available. There were also several people that had fully rows by themselves. Why were we uncomfortable and inconvenienced?Desired Settlement: We find that both Cheapoair and U.S. Airways are responsible for our awful experience, yet Cheapoair is the seller of this airline and our tickets. Thus, we find that Cheapoair should take responsibility and reimburse us in full for our one way flight to Spokane on May [redacted] ($454), insurance on our original ticket for misleading us (approximately $60), and also $50 for the baggage fees we paid for no reason.

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In his complaint [redacted] is requesting that he be compensated for the ticket he purchased, insurance,

and reimbursed for baggage fees he was required to pay the airline when he

requested that his reservation be changed.

Prior

to submitting his reservation he was also advised “Please

confirm that the dates, times of flight departures and names of travelers are

accurate, tickets are non-transferable and non-assignable, name changes on

tickets are not permitted, ticket cost and service fees are non-refundable, all

govt. and our service fees and

taxes are included in the total ticket cost,

however, tickets are refundable within twenty-four (24) hours of the time of

purchase. Date and routing changes will

be subject to airline penalties and our service fees.”

Also in his complaint [redacted] feels that since he elected to

purchase travel protection insurance he should be able to obtain a refund.

The

details regarding what is covered by the insurance company are shown to the

customer so they can have all the information before deciding to purchase the

insurance policy. As with any insurance they have limitations on what is

covered.

Listed

under “What reasons can I cancel or interrupt my trip.

“You can cancel or interrupt your trip for covered reasons only. Examples of

covered reasons for trip cancellation/interruption include illness, injury or

death of you, a family member or traveling companion; supplier cancellations

due to a strike; traffic accident en route to departure; a documented theft of

passports or visas; a Terrorist Act; and your home made uninhabitable by fire,

flood, hurricane or natural disaster”.

On

May **, 2014, [redacted] contacted our customer service department advising that he had over sleep and would not be able to make their flight. New options were offered an accepted. He was

also advised that voluntary changes were not covered under the insurance policy

he purchased.

We

regret any confusion or frustrations [redacted] encountered and appreciate the

time and attention your office has given this matter. I am requesting that this complaint be closed

and not counted against us, since there was no error on our part, and he would

need to contact US Airways for any other compensation he is requesting based on

the service issued he described in his complaint.

Sincerely

Review: At first the operator did not confirm that she wanted to confirm booking already. But my fault too as I gave my credit card account. I want it reserved only as Im opting to look for some schedule. But it was booked already, I can do nothing anymore. So, they ([redacted]) advice me to call the credit card company I used, if there is insurance. When I inquired there none. So I called again [redacted] after 2 hours and ask if I can change my flight sched as I now I already found a date and cheaper ticket that works with my itinerary, my brother, 49y.o. just died in the Philippines. They told me that there will be chargers already. So I just took their word for it and did not pursue to change my itinerary they gave me. But today, when I printed the E-Tickets, I notice this was written on the E-ticket "Alternate Date Flight You saved money by choosing an alternate date flight. As a [redacted] customer service courtesy, you have 4 hours to change your flight if you'd like. For changes to the itinerary call us 24/7 Toll Free: ###-###-####" And this is in first page, can be notice easily. My fault as I was disappointed with the booking process and did not bother to print and read the E-Ticket immediately. With this, why they said that I will be charge if I change my itinerary? I called twice just within 2 hours from booking my ticket. As a result of this, I spent CAN$700+ more (the one I found has lower price) and loss of time work. As I need more time off from my work due to the itinerary she ([redacted]) booked me, without confirming my side.Desired Settlement: Due to I spent more, I want it refunded. The ticket she booked is amounting to CAN$ 2,995.09, the one I found and wanted is only CAN$ 2,202+. Plus my lost time for using my vacation leave instead of only my compassionate leave time, so another 56 hours of my vacation leave is being used.

Business

Response:

[redacted]

Dear

[redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In his complaint [redacted] is requesting a refund since he stated he did not mean to make the reservation.

On

December [redacted] called our customer service department

requesting a round trip reservation from Regina, Canada to Davao, Philippines

departing December **, 2014. Flights

were offered and a total price was quoted.

It was at this point that [redacted] requested that the reservation be

confirmed and provided all the information needed to complete his request.

The

reservation was confirmed and tickets were issued.

Our

records indicated that [redacted] did contact our customer service department once

his reservation was confirmed. In one of

the calls he requested information regarding travel insurance. The second call he wanted to know airlines

restriction regarding the ticket he purchased.

If

[redacted] did find a lower rate and listed in our Terms and Conditions under

Best Price Guarantee (BPG) In the unlikely event

that you find a lower rate on [redacted] or on another U.S.-based website for the same itinerary within 24

hours of booking with [redacted], we will either cancel your current

itinerary and provide you a full refund, or refund you the entire difference in

price. At no time was this advised to our customer service agent.

We

would also like to advise the Revdex.com that based on the

information provided by the airline [redacted] has utilized the ticket he

purchased.

We appreciate

the time and attention your office has given to this matter but no refund will

be offered.

Sincerely,

Review: Company's practice is different from their advertised Best Price Guarantee policy as shown on their website, unreasonably refused BRG request.

I bought a return flight ticket to [redacted] for my father on Jan.**/2015 at [redacted], with the flight e-ticket issued at around [redacted].

My Cheapoair.ca booking # was [redacted], with the flight departure date of June **, 2015 and return date of July **, 2015, for a total price of C$1319.69 (as paid by [redacted] card).

However, at around [redacted] on the same day, Jan.**/2015, I found another [redacted]-based competitor website, [redacted], that is selling exact same airticket, with the exact same departure time/flight and exact same itinerary, for only C$1254.00, or C$65.69 less than what I paid for on their website.

Knowing about CheapOair.ca's Best Price Guarantee (BPG) policy [redacted], I called the customer service line at ###-###-#### to request a refund of the price difference. At first, I spoke with Agent 1, who was able to confirm that the itinerary offered on their competitor's website was the same as the one I bought. They were also able to see that the lower price was available for booking at the competitor's website at the time of our conversation. Agent 1 initially told me can not refund me the price difference, because although he can see the lower price on [redacted], he cannot find ticket availability on the actual carrier airline's system (which I do not see this condition being specified on their BRG policy). But he also said that he can offer me a full refund on my ticket if I like. I immediately accepted the offer, only to be told 20 seconds later that he cannot do so, because the airline system won't let him. He said he was unable to help me further, thus, I requested to speak to his supervisor.

After waiting patiently for almost half hour, Agent 2, who self-declares to be a supervisor, answered my call. She again asked for the price and name of the competitor's website, and checked for airticket availability. Again, she was able to see the lower price of C$1254, which was C$65 lower than what's offered on their website. However, she told me she went to check the issuing date on my air flight e-ticket (the one I bought on CheapOair.ca) indicated Jan.**/2015 thus they consider it to be more than 24hrs before the time of this call, so she cannot approve the refund of price difference. I repeatedly explained to her that I only booked and paid for this ticket on the early morning of Jan.**/2015 at [redacted], which is only 20 hours before the time of calling, and that airlines obviously won't tissue e-ticket before I paid, thus it must have been issued within 24hours. But she said that since it showed Jan.**/2015 as the e-ticket issuing date on carrier airline's website, it was company's policy that they consider it to be more than 24hours, however, as a good-faith gesture, she will approve a refund of C$30 for us, even if it meant the company will take a loss. She refused to refund the full price difference of C$65, nor did she offer to issue a C$50 credit coupon as per written on their website.

I do not understand why the issuing date was before I actually bought the ticket, however, this condition was not specified anywhere on their advertised BPG policy. Their written policy only stated "within x hours of booking with CheapOair.ca" was the eligible condition for BPG.

"In the unlikely event that you find a lower rate on CheapOair.ca or on another Canadian based website within 4 hours of booking with a CheapOair.ca, we will credit or refund you the difference. Should you contact us after 4 hours but no later than 24 hours, we will give you a fifty Canadian dollar (C$50.00) coupon good on a future booking at CheapOair.ca."

I have satisfied all the requirement written on their website to request for a best price guarantee, however, they repeatedly refused to approve as per advertised for reasons and conditionsDesired Settlement: I request either a full refund of the price difference of C$65, or at least a C$50 credit coupon issued by CheapOair.ca.

In addition, I seek C$100 compensation for the 2 hours of time I spent on dealing with this affairï'' which included 1hr15min of phone call (very long periods of holding during the call), which subsequently caused me to spend 1 more hour to submit this complaint to the Revdex.com.

Business

Response:

January **, 2015

Revdex.com[redacted]

RE: [redacted]/Case [redacted] Booking Number [redacted]

Dear [redacted]:

This is in response to the

complaint we received regarding the above referenced booking number. In his complaint [redacted] is requesting a

refund of 65.00CAD due to our Best Price Guarantee.

Please see the screenshot of

our Refund Page attached, showing the amount requested for the refund, the date

of the request and the Processor Approval Code showing the dollar amount to be

removed from our bank, [redacted]

The credit may take up to 14

business days to appear on his credit card statement.

We appreciate the time and

attention your office has given this matter

Sincerely,

I am writing this feedback to help the buyers' beware. I booked a flight by cheapoair. I recieved the e-ticket. I went to the airport with the luggage and everything. I was shocked to learn that I can not go to my destination since I don't have the visa for the country I am in transit. I was not told to obtain a visa for that country. I missed my flight and my trip and lost business. It was so ebrassing to go back home and answer the questions of all the friends and family. My friends told me they will neverever book flight by cheapoair. The airline staff was not helping at all after learning that I booked flight by cheapoair.
I am absolutely disappointed with the service. I called their call center and was told that I have to pay $700 more to get a ticket in the alternate flight else I have to loose $300.00
So here I am home and also lost $$$ and lost business. I am writing this review with the intention to let my fellow consumers know that be careful and be ready to ruin your trip, if you book your trip by cheapoair. I wish, I could write a positive review for cheapoair but after all this happened to me, do you think I had good experience with cheapoair.

Review: I used cheapoairs website to reserve a hotel room on January [redacted]. They sent my information to the hotel ( the [redacted] in Indianapolis Indiana). The room was reserved and $111.96 was taken out of checking account. When I checked into the hotel they said the room had been reserved but had not been paid for. Also the hotels actual price for the room was $20 cheaper than cheapoairs price. I called cheapoairs customer service. They asked for my information and said it wasn't correct and there was nothing they could do for me. I tried to call them back several times and was left on hold time and time again. I ended up having to pay for the hotel room again when I checked out. So this website stole $111.96 from me. They did nothing except send my information to the hotelDesired Settlement: I want my $111.96 refunded to my checking account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased airline tickets on Feb **,2014 for a flight on ** Feb 2014 from Cheapoair. My booking # was [redacted]. Ticket numbers were [redacted] and [redacted]. I paid $1254 for two round trip tickets. Due to inclement weather, all flights were cancelled out of both Atlanta and Charlotte. I contacted American Airlines and they stated that they sent a refund check to Cheapoair in the amount of $1076 on ** Feb 2014. I have tried over 20 times to contact Cheapoair by phone. When you call customer service, they forward you to the refund department where either nobody answers or you get a recording to leave a message and number so they can call you back. They never do. I have e-mailed over 10 times and got no response. I even tried to online chat twice; first time I get kicked off after waiting over an hour. Second time I was told I was next in line and was then put on hold for two hours, so I closed it out.Desired Settlement: Refund me at least the $1076. This money was refunded by another company (American Airlines) an was supposed to be refunded to me. I am not happy with Cheapoair skimming $178 off the top ($1254-$1076) but being American Airlines only refunded $1076, I believe that should come back to me. It appears Cheapoair is trying to get paid twice for one booking $1254 and $1076 for a flight that never happened.

Business

Response:

Booking

Dear

This

is in response to the complaint we received regarding the above referenced

booking numbers. In his complaint [redacted] states that he has not received his refund in the amount of $1,076.00 since the

airline cancelled his flights due to bad weather.

We

would like to advise the Revdex.com that the following email was

sent to [redacted] on March **, 2014.

Email Content:

Dear [redacted],

This is in reference to your "Refund Request" for Booking Number [redacted].

Your refund was processed on 03/**/2014, in the amount of USD 1076.

Additional refund(s) if any may not be credited back within same time

frame. These transactions will appear separately on your credit card statement.

Please be advised your credit may take up to 14 business days to appear

on your credit card statement.

Thank you,

We

regret any confusion or frustrations [redacted] encountered and if he has any

further questions he may contact our Billing Department at ###-###-#### and one

of our agents will be able to assist him.

We

appreciate the time and attention your office has given to this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted] and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have used Cheapoair many times and always seem to have problems however this time it was disgraceful.I was in Taipei Taiwan when I tried to check in for our flight from Taipei to Haneda Japan. I had made the booking before leaving Canada and had received confirmation before leaving Canada for my trip to Taiwan.I couldn't check in 24hrs out and called Cheapoair only to be told our tickets had not been ticketed because we had never booked China Irlines before, I work for an airline so I know they were giving me a spiel. They had actually gone ahead and arbitrarily booked us on a later flight aying that that fare was no longer available when in fact I had received confirmation 5 days prior. We were held at ransom and this point and had to pay an extra one thousand dollars to be able to fly on the early morning flight to connect back to Canada. Turns out it was a China Airlines operated flight.Our China Airlines booking ref was [redacted] and also when I did speak to them they said they had called home about 10 times and had left messages. In fact my [redacted] husband was at home the whole time and NEVER received a call or in fact there were no messages on my answering machine when I returned. I was on a trip to Taipei to bring my son and grandchildren to Canada for a holiday. My grandson is 7 and [redacted].A lot of nonsense that China Airlines has to have a previous booking before they will confirm your ticket!!!This has been an extremely disturbing event.Desired Settlement: I want a refund and also Cheapoair to be reprimanded for their less than professional ethics

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In her complaint, [redacted] is requesting a refund for the tickets she purchased to Travel on Japan

Airlines.

We

regret any confusion or frustrations [redacted] encountered regarding her

reservation.

We

would like to inform the Revdex.com that a refund request has been

submitted to our Accounts Payable Department in the amount of $951.82 which is

the difference of what she agreed to pay and what she was charged. The refund will either be processed back to

the original credit card used or in the form of a check. If by check it will be sent to:

Again,

we regret any confusion or frustrations [redacted] encountered and please

understand to complete this process it may take up to 30 days.

We

appreciate the time and attention your office has given to this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

I have not received the refund as yet though.. They tried to do the same to me on my way back as well. I was actually on the phone with them at 2am and again every half hur from 7am until 1pm when we were taxiing along the runway. They kept telling me to call back that it would be fixed within half hour. I have all the names of the agents and the times I spoke to them.

Sincerely,

Review: I had booked air tickets for my family from Dallas Forthworth to Kochi on the [redacted]of May and Kochi to Dallas Fortworth on May [redacted], 2014. The full payment was made and the travel agent has not issued the complete ticket. The return ticket from Frankfurt to Dallas Fortworth is missing. I have tried to call more than ten times and spoke extensively about the problem. Other than different customer service agents telling me rudely not to worry, they have not fixed the problem. A customer service agent by the name of Stella was exceptionally rude.

My booking number is as follows: [redacted] - Booking receipt - Booking # [redacted]Desired Settlement: The problem needs to be solved immediately

Business

Response:

February [redacted], 2014