Fareportal Inc.

Review: Sir/Ma'am,

I have called numerous times for assistance from your customer service center of Cheap O Air. I have spent a total of 5 hours on the phone with approximately 7 different employees including 2 supervisors and have yet to receive resolution. I have however, received some lies aimed at steering me around the truth. I have my wedding ceremony in Japan so I scheduled a flight for my wife, my two children, and I to depart DFW, Texas on ** May at 1315 flying to Narita Airport, Tokyo, Japan. Due to me being in the military and having to return to the states earlier than my family for duty I had to book my tickets separate from theirs, all through Cheap O Air and on the same flight. I even called the customer service center after booking the flights to request seating together although I booked the tickets on a separate reservation.

After booking the tickets I received a few emails saying there were minor schedule changes (Minutes difference in the original departure time). Then I received an email saying there was a Major schedule change. I called about the Major schedule change which moved my flight (not my families) from ** May to ** May. I cannot change this date as I said earlier I have a wedding ceremony. I called to ask about the change and the employees stated the Airline cancelled that entire flight on the ** May and that is why it was changed.

I called Malaysia airlines to ask about the flight cancellation. I talked to an employee named [redacted]. She informed me that they did not cancel my flight, that my flight was cancelled by my booking Agent (Cheap O Air). Furthermore, she stated the flight was not cancelled for that day and that there were still seats available on it.Desired Settlement: My main issue: Change my flight back to ** May departing DFW, Texas at 1315 on Malayasia Airlines flight 9391. Malaysia Airlines stated that the booking agency would have to call and make the change. Do so immediately ###-###-####* is the number. I spoke with [redacted].

My second issue: Seat me beside my family, or request it.

My third issue: why have I had to spend so much time communicating to get a resolve that can be so simple?

My fourth issue: why are employees lying? Does this reflect the character of the company?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. After placing this complaint I finally got a call and my problem solved. Thank you Revdex.com!

Sincerely,

My wife and I purchased plane tickets through this website. The website failed to state that the tickets were non-refundable, and when we tried to cancel due to a change of plans, we were told we would have to pay $200 per ticket to make changes. The total price of the tickets was only $508.20. Failure to disclose in advance that the tickets were non-refundable is fraud, in my opinion.

This website is running a scam. I got on to book a flight from Boise, Idaho to Atlanta, Georgia. I started my search on one computer. I found a flight at a good price, and went through the booking process. After entering my credit card information, and confirming that I wanted to finalize my purchase a new screen came up that said that the flight was no longer available at that price, and they increased the price and asked if I wanted to purchase the flight at the increased price. I went to another computer, and searched for the same flight again. Sure enough on the new computer, the same prices showed up again. I went through the same process with the same results. I looked the website up online only to find that this site does the same thing to everyone. They try to hook you with a low rate, and then increase rates on you after you try to finalize the purchase. This is a scam, and I hope that this is being looked into by the Revdex.com, and possibly state agencies like the Attorney General's Office for consumer protection. I'm thinking of making a complaint to my Attorney General's Office here in Idaho.

Advertise a good price on their website, so I booked. The next day we got an email saying the price had gone up by $500 CAD. I thought hmm that is strange. So I go to their website and search for flights again. Guess what the exact same flights (same flight numbers and everything) where on their website for the lower price I originally booked for. This is called Bait advertising. It is illegal and it is when a company gives you a price to get you in the door then bumps it up basically scamming you.
I have now had to cancel my credit card and be issued a new one so that they cannot charge it.
Stay well away and please please please do some googling on this site first! I didnt untill after I booked and there is so many problems with overcharging and moving there flights etc.
My Advise STAY WELL AWAY.
I screen shotted the entire process and have contacted a few media outlets and they would like to run a story on this letting potential customers to stay away.

Review: A few months ago (August **, 2014 to be exact) I purchased a plane ticket for $447.00 along with $25.80 worth of trip protection for the dates of December [redacted] through December [redacted] 2014 with [redacted] (have an email for proof). Several weeks to a month later I called [redacted] to change the dates of my plane ticket because they were not ones that I needed. The Customer Service representative was very helpful and changed my dates from ** December-** December to ** December-** December 2014 along with a charge of $376.00 (have a email for proof). After asking the Customer Service Representative SEVERAL times if there were any additional charges I should be aware of he specifically informed me that there were not any more charges besides the one of $376 to change the dates. I agreed to pay the $376 and had my dates changed.

A week or so later I was reviewing my bank account and noticed there was a $399 charge to my debit card which I had not made. I filed a claim with my bank and they began an investigation into the charge while shutting down my debit card. My bank found that the charge had come from a Travel Agency specializing in cruise lines, and since I had not purchased any tickets for a cruise, I had my bank shut down my debit card and block the charge. My bank went even further and gave me a contact number to call to get in contact with the agency that was charging the $399 fee, and I called the number only to be transferred to a voice system telling me I was the 100th caller and had received a free cruise ticket to the Bahamas.

Another week or so later I recieve a phone call from [redacted]'s Customer Service. The representative was aggresive on the phone and insisted I had not paid the balance of my plane ticket. I was confused, and assured the representative that I had, but he insisted that I had not. I could not get clear information from the man, and so I asked to speak with his [redacted], and my phone call was transferred.

The [redacted] was as aggressive or more when he answered, declaring that I had not paid my airline ticket fee, and I assured him I had, and that I had also paid an extra $376 to change the airline ticket dates. Finally, after much aggressive and intimidating behaviour from the [redacted], he calmed down enough to explain to me the problem instead of demanding that I pay what I owed. Basically, the $399 charge to my debit card had been [redacted], and I explained to the [redacted] that I had blocked that specific charge because my bank had informed me that it was a cruiseline agency which had tried to charge that amount. The [redacted] explained that the agency named "Travelong NY" was actually [redacted], and that they had tried to charge me for my airline ticket; thus I further explained to the [redacted] that I was informed that there was not going to be any additional fees in my earlier phone call and that was also stated within the confirmation email sent to my email address.

The [redacted] then became aggressive again as I informed him I would not pay an extra $399 becuase I had been informed that there were NO additional charges. The [redacted] kept insisting I pay, and I demanded to have my plane ticket cancelled and a refund for all the inconvenience I was being put through, and the [redacted] quickly pointed out that there was a "no refund policy" and if I tried to cancel my plane ticket there would be an additional $200 fee. At this point I was frustrated because I had already payed $447 for the first plane ticket, then $376 to change the dates, and now was being told there is an additional fee of $399 and if I wanted to cancel I would have to pay the $399 and $200 for cancellation; thus I demanded to speak to the [redacted]'s boss, and I was told that his boss was currently out of the office. I asked the [redacted] for his boss's name, which he answered "[redacted]". After getting these unacceptable answers, I told the [redacted] to cancel my plane ticket and that I would not pay the $399 or $200 fees. He informed me that he would be contacting his collection agency to forcefully retrieve the money from me, to which I replied "Ok" before ending the call.

Thus, due to the extremely terrible customer service I recieved and the outstanding/suspicious charges [redacted] tried to debit from my bank account I am filing this complaint.Desired Settlement: I would like my airline ticket of $447 cancelled and refunded along with the additional $376 dollars I lost to change a plane ticket I can not use.

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In her complaint [redacted]

is requesting a refund for a ticket she purchased via our online website and

for changes she made to her reservation totaling $823.00

On August **, 2014, we were advised by [redacted]’ credit card company that she has filed

a dispute.

No refund will be offered until her

credit card company completes their investigation. We cannot refund at this point, because if

her credit card company rules in her favor and we refund the amount, we will

then have to obtain [redacted] ‘permission to charge her card again to cover the

amount of the double refund. Please

understand that we are not investigating her claim, the process is being

handled by her credit card company and that are the ones who will determine the

outcome.

We

appreciate the time and attention your office has given to this matter.

Sincerely,

[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have called [redacted]'s Claims office as of * October 2014 @ 0830-0900 (###-###-####) and was informed the merchant ([redacted]) never made contact with my bank to resolve the dispute. The Claims office has been awaiting a response from the merchant, and can not close the claim until they have received a response from the merchant. According the Claims Office's cutomer service representative, the merchant has 3 more days out of 45 to respond, and if not, certain rules and regulations will be applied.

I believe since the merchant has not contacted the Claims Office this provides further suspicion and I am not wavering on the requested $823.00 refund amount. If the merchant ([redacted]) had contacted the Claim's office they would also know that the claim would not be closed until the merchant's response had been received by the bank. I believe the merchant never made contact with my bank or it's Claim Office, as I have been informed by the Claim's Office representative, otherwise the paraphrased statement sent within the merchant's response, "We can not offer a refund for the amount requested until the Claim has been closed..." would never had been mentioned if the merchant knew that the bank would not close the dispute until the merchant themselves had responded (meaning my bank has not received ANY word from [redacted] concerning whether or not they agree or disagree with the dispute).

Obviously, the merchant ([redacted]) is not abiding by the proper rules and regulations since they have not responded to my bank and only have 3 days left to respond. This behaviour in and of itself is suspicious and provides further evidence as to why the $823.00 should be refunded. Also, even if the amount is refunded before the claim has been closed I refuse to pay back the refunded amount due to a double refund, which makes no sense. Why would I be double-refunded if I am only asking for the amout of the plane ticket and the cost of making a date change.

[redacted] is continually adding further suspicion my cuase. I still am requesting a refund of $823.00.

Thank you,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

All,

I never once said I received a refund from my bank. My request still stands: the refund of the cost for my plane ticket. I can continue to do this until I am refunded.

I would like my plane ticket refunded, the FULL amount that I paid. It is unjust for [redacted] to continue to scam American citizens with their bogus 100% non-refundable policy while giving less than mediocre service to it's customers. My request still stands: that my plane ticket be refunded, and nothing will change that.

Thank you,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the rebuttal we received regarding the above referenced

booking number. In her rebuttal [redacted]

is requesting a full refund for the above reservation.

We

would like to advise the Revdex.com that a refund request has been

submitted to our Accounts Payable Department in the amount of $403.80.

The

refund will either be processed back to the original credit card used or in the

form of a check. If by check it will be

sent to:

We

regret any confusion or frustrations [redacted] encountered and she been advised

that this process may take up to 30 days.

We

appreciate the time and attention your office has given to this matter.

Sincerely,

Review: Dear Sir/madam On June the [redacted] my sister and I purchased an airline and resort package deal from [redacted] my sister lives in the united states so her ticket works out to be 613 dollars in Canadian [redacted] billed us a package of the sum total $4296 with the understanding that the price does not change doesn't matter the circumstances after the first bill from my credit card I found out that $1936.90 was purchased in us dollars without my knowledge.that is the difference of $227 that's more than the amount billed to me from [redacted]/ I contacted [redacted] and informed her on this matter [redacted] asked me to forward a copy of the bill which I did she emailed me and said she would send me the difference owing through mail by the end of that week. up until now I haven't received any money / Complaint #2 I checked the itinerary [redacted] sent us my children's age was wrong on the resort package even though I gave her the correct age, I contacted [redacted] on this matter.[redacted] told us that it doesn't matter the age for the children at the resort is the same price for ages 2-15 so I should not worry. upon arriving at the resort I found out it was a big deal my sons age was over 12 and was required to pay more money.I contacted [redacted] at first she said she cant do anything about this but I insist this was all her fault with her given false information. the resort told me the difference was a additional 60 us dollars a night for my son she said I should pay the 60 dollars for that night and she will take care of the rest which she did.now she is owing me 227 dollars Canadian plus 60 dollars us. I got back from my vacation I did not get any money in the mail. she had promised to mail to me then I contacted her and she rudely replied saying she does not do business on Sunday. I told her I would report it if she doesn't send the mail and she said you can report if to who ever the [redacted] you want.up until now no further contact was made.(SHOULDYOU NEED ANY ADTNAL INFO I HAVE ALL THE INFODesired Settlement: DesiredSettlementID: Refund

I would like for [redacted] to mail out the amount owing to me. Amount from my CIBC Visa taken 1,936.90 us. works out to be 2,163.98 Canadian difference of 227.00 owing plus 60.00 us receipt can be provided

Business

Response:

[redacted]

To Whom It May Concern:

This is in response to the complaint we received regarding the above referenced booking and complaint number.

We’ve been advised that [redacted] from Royal Scenic Holidays has contacted [redacted] directly and advised her that a refund in the amount of C$227.00CAD will be sent to her via check.

We’ve been advised further that this was agreeable to [redacted] and she will be notifying the Revdex.com once she has received this refund.

We wish to thank you for your time and consideration in helping us resolve this issue.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I used their website to book a trip. When I put in my dates for an international flight it did not indicate that it could show results with alternative dates. I had no idea that I was booking my two tickets with the incorrect dates until I also selected that I would need a rental car. I sent a request for assistance for the car having the wrong dates. Still have had no response. I went ahead and cancelled the car. I then received an email with details to the flight and saw that those dates were wrong as well. I called immediately and spoke with a customer service representative. She told me that I could pay an additional $400 dollars for the correct dates. As I was reviewing the details with her she told me I would get an email. I did not and several hours later I called back again. Stayed on the line holding for an hour. The customer service representative told me they were working on it and I would get an email before the end of the day with the details. I still have not and when I go in to review my booking there is a statement that says it is in process and my flights could change and I could be billed more. Also, the insurance I purchased on the billing page showed $72.98 for both tickets. Now I'm being billed $154.00 I tried to contact them again today with the live chat and after 25 minutes of waiting it disconnected without any chat.Desired Settlement: billing adjustment and customer service that lives up to what they say they are going to do.

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In her complaint [redacted] is requesting that she be refunded the $400.00 she was charged to

change her reservation since the dates she submitted were incorrect.

We

would like to inform the Revdex.com that a refund request has been

submitted to our Accounts Payable Department in the amount of $400.00 that she

is requesting. The refund will either be

processed back to the original credit card used or in the form of a check. If by check it will be sent to:

[redacted]

We

regret any confusion or frustrations [redacted] encountered and please

understand to complete this process it may take up to 30 days.

We

appreciate the time and attention your office has given to this matter.

Sincerely,

Review: 1 the travel agency named "cheapoair" made a mistake of the passenger's name of airline ticket.

2 when I found and call their customer service, they refused to correct and refund.

3 which casue the passenger to cancel the airline.Desired Settlement: 1500 dollas

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In his complaint [redacted] is requesting a refund for a non-refundable ticket purchased via our

online website since the passenger name was entered incorrectly.

On

April **, 2104, [redacted] or someone on his behalf went on our website and

submitted a round trip reservation for Wuhan, China to Dallas, Texas. The reservation was booked without the

assistance of one of our Customer Service agents, in these cases it is the

responsibility of the person making the reservation to make sure they read all

necessary and important information.

Prior

to submitting the reservation we advised “Please

confirm that the dates, times of flight departures and names of travelers are

accurate, tickets are non-transferable and non-assignable, name changes on

tickets are not permitted, ticket cost and service fees are non-refundable, all

govt. and our service fees and

taxes are included in the total ticket cost,

however, tickets are refundable within twenty-four (24) hours of the time

of purchase. Date and routing changes will be subject to airline penalties

and our service fees.”

I have enclosed what we call a “Copied Payment” which was captured

just before the reservation was submitted (see attachment). As you can see the

passengers middle name was entered as the first name and the first name was

entered as the middle name.

[redacted] was advised that on his behalf a refund request has been submitted to

China Eastern Airlines refund department for consideration, since we are a

travel agency and we are not authorized to waive any airline policy. The decision to refund all or part of the

money [redacted] is seeking will be solely up to the individual airline based on

the information provided.

We

have been advised that China Eastern Airline has denied our request and advised

that the ticket is non-refundable and they will not refund any portion of the

ticket.

We

appreciate the time and attention your office has given this matter. I am requesting that this complaint be closed

and not counted against us since there was no error on our part based on the

above information.

Sincerely,

Review: Dear Sir/Ma'am,My name is [redacted], I made an online two way airline reservation through CheapOAir([redacted]) on march **,2014, from ( Albuquerque new Mexico -to New York -to Dubai -to Baghdad Iraq). the return was on the ** march 2014, (Baghdad -to Dubai -to New York -to Albuquerque new Mexico)Unfortunately, the time for the return for the first flight changed (Baghdad-to Dubai), It changed without notifying me, so I had to make a new reservation on my own and I have to pay $550 so I can catch the next flight (Dubai -to New York).I contact the CheapOAir and explained to them the problem they told me the Emirates didnt notify them so the CheapoAir didnt notify me, and they asked to call the Emirates which I did, my booking number is [redacted] and the ticket number is ([redacted]) and ([redacted]).. Just today I received an email from Emirate telling me the Emirates contact the CheapoAir but they never contact me and it is CheapOAir responsibility.I contact CheapOAir they are direct me to call the Emirate again and they will not refund me.I need your help please, the CheapOAir is my agent which not willing to contact the Emirates.Thank you so much!Desired Settlement: Refund me, Thanks

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In his complaint [redacted]

us requesting a refund for the ticket he purchased since he missed his flight

departing out of Dubai, United Arab Emerates.

We

would like to inform the Revdex.com that a refund request has been

submitted to our Accounts Payable Department in the amount of $550.00 that he

is requesting. The refund will either be

processed back to the original credit card used or in the form of a check. If by check it will be sent to:

[redacted]

We regret any confusion

or frustrations [redacted] encountered and please understand to complete this

process it may take up to 30 days.

We

appreciate the time and attention your office has given to this matter.

Sincerely,

[redacted]

Review: This is about Booking # [redacted], prepaid. Bulgarian air changed the time for departure from 8:55 am to 5:30 am, and Cheapoair refused to help

Booking # [redacted]I paid to Cheapoair $218.20, travelling June **, 2014. I have repeatedly tried to find an agreement with Cheapoair. Bulgarian Air has inadvertently changed the departure from 8:55 am to 5:30 am and since I am 3 hours away from Varna with no car, I cannot make it that day, June **.

A very rude Cheapoair Customer Service rep with a hard-to-follow accent told me on the phone that he cannot help me today!

I just want to give up the first leg, from Varna to Sofia, and keep the second leg from Sofia to Bucharest, at the same price, at my loss. I will take a train from Varna to Sofia.

So, all I need to to have a confirmation that I can give up my first leg and keep the second one, at the same price. It is a loss for me and a gain for the sellers. If not possible, I want AMM my money back, this itinerary is INSURED, I had paid for optional insurance.

Thanks.

[redacted]Desired Settlement: If unable to remove the first leg and keep just the second leg of this itinerary at the same price, I want all my money back. Instead of 9 am, I would leave at 5:30 am, which is impossible with my location and schedule. They have changed the reservation without consulting us.

Consumer

Response:

Cheapoair, with help from a OneTravel representative, solved my problem, in reference to complaint ID [redacted].

I find that this resolution is satisfactory to me and the matter has been resolved with the help of a customer service representative of OneTravel, [redacted], who investigated my case with Booking no: [redacted] and helped solve the problem in a satisfactory and very professional manner. I am very grateful for that!

Below is the reply received from the business:

Dear [redacted],

Thank you for choosing CheapOair.com.

This is in reference to booking #[redacted].

As per your email on **Apr14, this is to confirm that we have cancelled your reservation and are processing the refund due to the schedule change made by Bulgaria Air. Please note that it may take 7-14 business days to process the refund, however, depending on the financial institution, it may take 1-3 billing cycles to credit back to the original form of payment.

If you have any questions regarding the refund please contact our Billing Department at ###-###-####.

Thank you!

CheapOair.com

Sincerely,

Review: I was directed by the airline to contact [redacted] after they did not let me board my flight because of an error. I contacted them and after 45 minutes they called me back and tried to sell me another ticket for the same amount as the ticket I had purchased. They stated it was a penalty because I was changing flights and they had no flights in the same price range as the flight I had booked. I told them that the airline had made the change and asked me to call them. They stated again that they had no tickets in the same price range and all they could do was find a similar ticket one or two months latter and my best option was to purchase the more expensive ticket and if I did not I would loose 100% of the money from my original ticket. I told them that was not acceptable as it was the airlines decision to change my flight. They tried again to pressure me to buy another ticket and told me if I didn't buy a new plane ticket for an additional 900 I would loose the original 928 I had originally paid since they did not have anything in the same price range. I ask they contact the airline, they proceeded to put me on hold for approximately 30 min, then the customer service hung up on me. I called the company back approximately 5 more time and finally got someone to answer the phone were I explained the situation to the next customer service person, and the new customer service person proceeded to do the same thing pressure me to buy another ticket at a higher price because it was all they had available. I was again put on hold for 30 minutes and was hung up on. I tried to use their live online help and they did not answer, it has been a complete 24 hours since then, I missed my flight no response from them, no call backs, no refund, I have used all the contact methods including email to no avail. This is the worst flight experience I've ever had and this company completely ignored all my requests.

The worst part is that they were dishonest because there was a flight for just 18 dollars more being offered online. I took a snapshot of it, and after more than 10 calls I have received no response from them, from the airline and they kept. my money. Now I've lost the money for my hotel reservations and my vacation was ruined.Desired Settlement: I just want my money back, after the lack of respect and poor customer service I don't want to deal with them anymore.

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In his complaint [redacted] is requesting a refund for a non-refundable ticket he purchased via

our online website since he was not allowed to board his flight due to a

passport issue.

On

March **, 2014, [redacted] or someone on his behalf went on our website and

submitted a round trip reservation from Los Angeles, California to Manila,

Philippines. The reservation was booked

without the assistance of one of our Customer Service agents, in these cases it

is the responsibility of the person making the reservation to make sure they

read all necessary and important information.

He

was also advised “All airline tickets are 100%

non-refundable. In certain cases where the airline may allow cancellations,

a credit may be valid towards a future ticket purchase by the same traveler

with travel on the same airline. An applicable penalty and a fare difference

(if any), will be added in these cases. Usually the credit issued by the

airline supplier is valid with time constraints and a specific expiration date

and should be discussed with a customer service agent. All such bookings where

the cancellation may be permitted must be cancelled prior to the scheduled

departure time of the first flight segment by calling our customer service

center. We do not guarantee any cancellation. A cancellation fee of $50 per

person per ticket must be paid to us at the time of cancelling the booking; we

retain this fee. The credit will be held for a limited time period, please ask

the customer service agent for the specific date by when you must use this

credit or you will lose the credit amount. When you are ready to make the new

booking, you will have to the pay fare difference (if any), applicable airline

penalties for that fare and [redacted] exchange fees. All such changes are

governed by the airlines' rules and regulations and are out of our control.

[redacted] does not provide any representations or guarantees on changes or

fees. If you are cancelling the booking and applying for a refund please read

our Refunds Policy. Read more about our Change Policy if you wish to exchange

the tickets for new dates or routing.” Any and all changes made to the itinerary

are restricted and subject to the airlines fare rules.

On May *, 2014, [redacted] called

our customer service department and informed our agent that he was not allowed

to board his flight and wanted to change his reservation. Our agent stated that the changes could be

made but he would be required to pay an addition $800.00 which included the

airline change fee plus fare difference.

If the reservation was not cancelled prior to departure the airlines

general policy is to mark the reservation in a “No Show” status. Per the rules set by the airline, the ticket

no longer has any value.

We

regret any confusion encountered by [redacted] but no refund will be offered

based on the above information.

We

appreciate the time and attention your office has given this matter. I am requesting that this complaint be closed

and not counted against us, since there was no error on our part base since [redacted] was denied boarding by the airline due to a passport issue.

Sincerely,

[redacted]

Review: I booked a flight through Cheapoair for my daughter on 6/** to travel on 6/**, I emailed her the Itinerary and she called me to advise that I spelled her name incorrectly on the ticket. It was a typo, I left out a letter in her name. I called the company today 6/** to correct it, and they told me that to add the letter it would be a $97 charge, which I think is ridiculous and bad business practice. If I was looking to change the whole name, I would understand, but $97 just to add a letter. I think these business practices are in savory, and unethical. After I complained about the price, they told me they would give me a discount of $50... I paid the fee, because I couldn't get a refund of the charge of the ticket $552...Desired Settlement: These fees are outrages, and seem to be a strong arm tactic that is unfair to consumers. The fee for this should not be $97, when they're making the change well before the ticket has been printed.

Business

Response:

June **, 2015

Revdex.com[redacted]

RE:

[redacted]/Case [redacted] Booking Number [redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In her complaint [redacted]

is requesting a refund for $47.00 since the name she submitted via our online

website was incorrect.

Please

see the screenshot of our Refund Page below, showing the balance due was

processed. Below is the date of the

request and the Processor Approval Code showing the dollar amount to be removed

from our bank, [redacted].

The

credit may take up to 14 business days to appear on her credit card statement.

We

regret any confusion or frustrations [redacted] encountered and we appreciate

the time and attention your office has given to this matter.

Sincerely,

Review: I purchased an airline business class ticket from [redacted] to [redacted] on [redacted] via online service. When I arrived at the airport for checkin the checkin agent informed me that the ticket was never issued. I contacted Cheapoair customer service but was informed that they could not verify the credit card so the cancelled the ticket. Cheapoair never attempted to inform me about any problem with the credit card nor ever contacted me to use an alternative credit card to complete the sale. Moreover, Cheaoair did not even offered me any help to purchase another ticket when I was at the airport. Therefore, I had to purchase an economy class ticket directly from [redacted] at the price of the business class fair.Desired Settlement: Please provide credit for the unissued ticket, send an apology and provide the business class ticket between [redacted] and [redacted].

Business

Response:

May **, 2015

Revdex.com[redacted]

RE:

[redacted]/Case [redacted] Booking Number [redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above reservation. In his complaint [redacted] is requesting

compensation since his reservation was marked as a possible fraud so no ticket

was issued.

When

certain transactions are determined to be high risk by our systems, we will not

process such transactions unless our credit card verification team has

determined that it's safe to process them, please understand this is done not

only to protect the credit card holder but also CheapOair.

Once

the request was confirmed and submitted for ticketing credit card verification

failed based on the following:

Where do I start?

I booked a flight from SFO to IAH for $325. 2 days later I receive an email that my flight was cancelled. Keep in mind, there was no email prior to the cancellation email. I called customer support and the most rude agent basically told me that the fares change every 5 minutes and mine changed thus my ticket was cancelled. I asked him why I wasn't notified of the fare change, he had no response. I asked to speak to a supervisor or manager, he persisted to tell me how it was MY fault that the fare changed and that no manager or supervisor could help me. I am very displeased with this company as a whole. He tried to see me a new ticket for $500 for the same flight. I found one by myself directly with American airlines for $326. I am currently on hold waiting for a manager's contact information.....I requested this information 87 minutes ago and was told "certainly, 1 second while I place you on hold."

I would give this company a NEGATIVE 5 star rating if I could.

Review: So I called on December [redacted] 2014 and [redacted] (Not sure if I spelled it correct) was the customer service representative that was assigned to me. I would like to start by saying that by far the worst customer service and by far the worst customer representative I have ever talked to or come across. I had called on my brother's behalf and wanted to know what is the process to CANCEL the ticket and get a full refund - which was not explained to me correctly. My brother is schedule to travel in January but due to family emergency he has to travel now - and this was explained to the Rep and all I said was please explain me the process of cancellation and full refund of the ticket - to which he responded -

you can't cancel the ticket - we can give a credit for future.

to which I said - ok but I have insurance on this - and this is a family emergency I need to cancel the ticket.

Rep - for that you have send 'A lot' of documents to the insurance company and they will send it to [redacted] -

I asked - what kinda documents - and all he kept saying was A lot like a lot - I said you mean medical reports - to which he again said yeah and then ' a lot' of documents - never explained what kinda documents.

The conversation went on - everytime I asked a question his tone (which he threatened me that this conversation is recorded - so please hear that conversation) made me feel guilty as to why I am asking a question - I asked him to repeat something for me - he said why you didn't hear -

I also said [redacted] - if you don't like your job quit don't take it out on me -

Let me tell you one thing if you are in the service business you don't no matter what you don't talk to anyone like that. Anyway continuing there came a point where he asked for my authorization to charged $50 for cancelling the ticket - which as per our conversation I thought was the only way since no information was provided about the insurance company and how to go about that so I did authorize.

After I asked few more questions to which I was made to realize that why am I even asking questions. As the conversation went ahead I asked is there any way to get a complete refund of the money and then after he charged me the 50 bucks he said yes you can call the insurance company and here is the number .

then I told him that if you haven't yet charged the 50 bucks please hold that so that I can talk to the insurance company first and see what they can do - before I could even complete my sentence - this is what he said -

YOU ARE A CONFUSED PERSON AND YOU DON;T KNOW WHAT YOU ARE TALKING ABOUT.

I am sorry this is how [redacted] train their professionals to be so unprofessional and talk to customers like this. He also said that he doesn't care what I say now and if I want to escalate I should - and HUNG up the phone on me.

Seriously the worst customer service ever. I will make sure I pass this on to as many people as I can so that no one books tickets with you guys ever. I don't want to any business with you guys anymore. Oh and all this happened on December [redacted] and [redacted] the supervisor was supposed to investigate and had said that he would call me guess what NO CALL yet...Its such a trap please beware...Desired Settlement: Just want them to return the money. I have had it enough with them. Worst customer service ever.

Business

Response:

I wrote in disbelief and cannot quantify the dissapointment I have after using for the first time CheapOair. After what initially looked like the best and easiest way to purchase an airline ticket, it turned out to be the worst customer experience ever.
I used the Live Chat service to explain to the agent that I didn't proceed with the booking because every time I entered the last name Niño the system automatically removed the character ñ changing it from [redacted] to [redacted]. This was obviously not right.
The agent then suggested me to make the booking and provide the details which I did, hoping that it would be fixed by the agent.
What is my surprise when the agent said to me that the system doesn't accept symbols and that I should put it as [redacted] that it should be fine. From here, it was all down hill. The agent told me to check with the airlines. When I requested to change it from [redacted] to [redacted] the agent told me that to help me with the error caused by the system I will be charged with an extra USD 50.
You can't imagine how dissatisfied I am after having to go through such experience.
I wrote to their feedback email not only to vent my frustration but hoping they can improve and learn from this situation as I don't think I can be attempting any more bookings at all through the website and I don't want anyone else to go through this experience also.
Later on I got a response back that clearly showed they knew about the limitation of the airline's reservation system. This only added to my disappointment about their poor and unhelpful customer service, as it clearly showed me that CheapOair instead of providing support to its customers was only interested in finding a way to get more money out of its customer in a very disingenuous manner.
I had to call the bank later to find out the reason my credit card was being declined only to be notified that there was an attempt to make another transaction by CheapOair outside the initial booking for which I already had requested a refund.

I had purchased a ticket with this company in late 2014 for a flight next week. As luck would have it, I needed to change the dates. I was told there would be a $200 rebooking fee plus the difference in flight charges to change dates (each way) this would have doubled the cost of the ticket. I was given the option to take a voucher for a $50 fee that I could use at a later date. Since this was a better deal I agreed. I needed to get verification from the person who's ticket I was changing (it was for my boss) so I ended that chat session with the understanding I would return. I then logged back in and entered the chat to cancel the ticket. At that time the new representative spoke about not only a $50 cancellation fee, but also a $200 re-booking fee - I informed her that I had not been told about a re-booking fee if I had known that I wouldn't have booked another flight. She answered by stating there was only the $50 fee, so I had her cancel the booking. However, my confirmation stated again about the $200 fee - when I questioned her about it, she said she had told me numerous times about it - she hadn't - each time I double checked and she said there was only the $50 charge for canceling. I am very confused and feel duped by the company. I just don't understand how they can say 2 different things and feel that its not confusing to their customers. I will never do business with this company again-sometimes you just need to realize that legit companies charge more because they don't need to cheat their customers in order to remain in business.

Review: There were two flight tickets purchased from fresno Ca. to Cancun Mexico via [redacted] with stops in Guadalajara and Mexico city in our connetincting flight in Mexico City we were there on time at the gate and were not allowed to board the plane even when the plane was there at the gate and 20 more minutes before the schedule departure. Then we were refused to board the following flight at no extra cost. We were forced to buy another ticket and pay additional fees to re-establish our flight back. We are asking for a full refund of the tickets purchased on 09/**/2014 in the total of $582.00 booking#[redacted]. If no refund is received in a timly manner our next move will be file an law suite agaist this company and [redacted]. furthermore we will file our disatisfaction in the website of travel one.Desired Settlement: Full refund of tickets purchased on 09/**/2014 in the amount of $582.00 or a lawsuite will follow.

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In his complaint [redacted]

is requesting a refund for the ticket he purchased via our online website.

In

his complaint [redacted] states that when he arrived into Mexico City to

connect to his flight to Cancun he was not allowed to board his connecting flight

with no explanation as to why.

[redacted] also stated that the airline would not assist rebooking him on another

flight he then contacted our customer service department. In order for him to reach his final

destination he would be required to pay the airline’s exchange fee plus any

difference in fare since we are not authorized to waive any airline’s rules or

restrictions. [redacted] agreed and

the changes were made and his ticket exchanged.

We

would like to advise the Revdex.com that based on the information

in his complaint we have sent a request to our sales representative at

[redacted] to please provide any information as to what took place at the

airport as to why [redacted] was denied boarding. Once this information is received we will be

able to complete our investigation and bring this to a positive resolution.

Until

his complaint can be resolved as a gesture of good will a refund was processed

in the amount of $106.00 which was our service fee.

We

regret any confusion or frustrations that [redacted] encountered and we appreciate the time and attention your

office has given to this matter and please allow us the time to complete our

investigation and once completed we will advise the Revdex.com of

our decision.

Sincerely,

Review: Duplicate charges for airline tickets. I was charged by the airline itself for individual tickets, then by CheapOair for the total amount of the tickets combined two days later.Desired Settlement: I would like the charge removed from my card.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: airline ticket purchase throw the Cheapoir website. I read the terms and policy and it said" [redacted]" I contact airline and they said, ticket is refundable with penalty but it need to be return by the Cheapoair.

I contact Cheapoair to cancel my ticket but they keep saying we cannot return it since it's airline policy.

The airline policy accept refund but it need to be refund by cheapoair. In this case cheapoair is not helping me and they keep saying we don't accept return since airline doesn't accept itDesired Settlement: Since airline accept the return and I have email from airline that clearly said it, cheapoair must refund my ticket. I contact cheapoair a lot and ask to talk with manager but every time they have reason to not let me to talk with manager. even two time I ask them to give my number to manager and ask manager to contact me in inconvenience

time which never happened.

since cheapoair customer service said :we follow the airline policy and if they accept refund we will accept it as well.

then cheapoair must refund ticket

Business

Response:

Dear [redacted]:

This is in response to

the complaint we received regarding the above referenced booking number. In his complaint [redacted] is requesting a

refund for a non-refundable ticket he purchased via our website.

Prior to submitting his reservation

he was also advised that when tickets are issued most tickets are non-refundable and non-transferable,

based on the rules set by the airline.

Based on his complaint [redacted]

stated that the airline advised that the ticket was refundable with a penalty,

which is different then what we were advised.

Based on the conflicting

information we would like

to advise the Revdex.com that a refund request has been submitted

to [redacted] refund department for consideration, since we are a

travel agency and are not authorized to waive any airline policy. The decision to refund all or part of the

money [redacted] is seeking would be solely up to the individual airline.

We regret any confusion encountered by [redacted] but not further

action can be taken on our part until the airline responds to our request.

We appreciate

the time and attention your office has given to this matter.

Sincerely,

Karen R[redacted]

Customer Service Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Based on the statement that Cheapoair send as answer: “[redacted]”Which is different than what airline is telling me by Email and over the phone, airline throw the Email said :”[redacted]” and email is available and I also forward it to Cheapaor customer service.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted]:

This is in response to

the rebuttal we received dated June [redacted] regarding the above

referenced booking number. In his

complaint [redacted] is requesting a refund for a non-refundable ticket he

purchased via our website.

As we have explained prior

to submitting his reservation he was also advised that when tickets are issued

most tickets are non-refundable and non-transferable,

based on the rules set by the airline. Please understand that we do not set airline

rules or restrictions and are not authorized to waive or ignore any airline

policies and based on the fare rules we were advised that his ticket was

non-refundable.

In the email

he received from the airline at no time did they authorize a refund they only

stated that they could not refund his ticket since he did not purchase his

ticket directly from them and referred him back to the agency that sold him the

s ticket.

Based on the conflicting

information we would like

to advise the Revdex.com that a refund request has been submitted

to [redacted] refund department for consideration. The decision to

refund all or part of the money [redacted] is seeking would be solely up to

the individual airline.

We regret any confusion encountered by [redacted] but not further

action can be taken on our part until the airline responds to our request and

authorizes the refund.

We appreciate

the time and attention your office has given to this matter.

Sincerely,

Karen R[redacted]

Customer Service Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is response to the cheapoair answer.Cheapaoir Company Claim on their statement that “[redacted]”Which is not true, even on their long and difficult to understand terms and policy, they mentioned ticket may not be refundable. In order to find out what is the policy I contact airline to find out their terms and policy. Which is really clear, they accept refund but there is penalty.Cheapoair company also claim that e-mail from [redacted] is just stated “[redacted]” To be honest, I don’t have army of lawyer to go over e-mail and make it unevaluable because of kind of language airline used.In case Cheapoair don’t want to be responsible, I strangely suggest the company to mention it in their term and condition, if their ticket is not refundable, or if they don’t want to be responsible for what they sold.Playing with words in term and condition is not fair. Most of people like me are normal people who work hard and $700 is big amount for them, instead of hiring lawyer to write your terms and conditions, just be honest and don’t twist words and don’t play with them, so it will be clear for people.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,