Fareportal Inc.

Review: I have recently been planning a trip to Cyprus. [redacted] did consistently did have the cheapest price by a couple of dollars. Knowing that the best day to book flights is on Tuesday, I was a little heartbroken to see that on Wednesday July [redacted], there were only 3 flights left on the flight I was looking to book. Needing 2 of them, I booked at the price of $1406. I was shocked to see that almost immediately after I booked 2 of the "3 flights available", there were magically still 2 flights left! Still, now 8 days later, the exact same flight is available FOR A CHEAPER PRICE of $1350. I have been in the customer service industry for years and I despise being mislead when purchasing online. This company is taking advantage of their customers. I first contacted customer service on Thursday July ** and heard back from Georgia on on their "Escalation" team (who, in my opinion, needs a re-training on customer service norms) 4 days later on the [redacted]. As the back and forth via email started, Georgia became more and more almost demeaning and made no effort to rectify the situation. This is my first time using this company and I am so upset that I went with them over others for such a measly saving.Desired Settlement: At the very least, I would like the price match $1350 for both flights.

Thank you

Business

Response:

[redacted]

Dear

[redacted],

This

is in response to the complaint received on ** July 2014 regarding the above

booking made

On ** July 2014. In her letter [redacted] states that a day after she made the

reservation, for CAD 1406.00 per person, the fare dropped to CAD 1350.00

[redacted] strives to offer the lowest fares possible and consistently has the cheapest

fares, (as confirmed by [redacted] in her letter). Airline fares are based

on a few factors, e.g. availability, class of service, day/time of travel,

duration of layover in connecting cities etc.

Upon

investigation, it appears the lower fare was, and may still be available due to

the layover time being over 11-12 hours.

It is important to note that number of seats available at any given fare

is controlled by the airline involved. [redacted] has no control over how often

the fare changes or how many seats are available at any given time.

[redacted] booked flights where the layover at the connecting city is less than

3 hours, making it a convenient, but more expensive option. Please see screenshots attached as of ** August 2014.

As

mentioned before, fares are based on availability and as such, may vary

throughout the day.

We

understand the concern and frustration of the customer, and apologize for any

inconvenience caused, but based on the above findings; [redacted] cannot match

the price of CAD1,350.00 for this reservation.

I

hope the above explanation is to your satisfaction.

Thank

you for your time in this matter

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I really do not appreciate the service I am receiving from this company. Their response to my complaint has the same lies and deceit that I have been receiving from the start. I constantly book flights for myself and my coworkers and know that longer flight and layover times result in cheaper flights. I also have a print screen of the flight, which you can see is the EXACT FLIGHT I BOOKED at $1350.30. Same flight times, same layovers. I am so happy that I documented this since this company cannot be trusted, obviously. I am embarrassed to have associated myself with this company and given them even a penny of my money.

I ask them to please reconsider my request.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This "response" looks like it contains an attachment with another customer's information. I am not impressed to see that personal information is distributed so carelessly. What is going on here? I am sure that [redacted] would not be happy to see that her full address contact information and travel plans were sent my way. Do you understand the danger that this puts her in? Fraud, robbery, the list goes on! I cannot believe this!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Dear [redacted],

This is in response to the rebuttal

received on ** August 2014 regarding the above booking.

In her letter [redacted] accused [redacted] of quote “lies and deceit” and

attaches a screenshot of a search for the dates /flights and times which shows

a price of CAD1350.00. This screenshot

clearly indicates “1 ticket left at this

price”.

It may be useful for the valued

customer to understand how online searches return the lowest available fare.

As advised before, airline fares are

based on few factors, e.g. availability, class of service, day/time of travel,

duration of layover in connecting cities etc., it is the number of travelers

which determines availability.

When searching flights for one person the results may not

be applicable for two people as in this case where there is only one ticket

left at that (lower) price. As a result, in order for the two passengers to be

able to travel together, the airline returns results where two seats are

available, which would be the next class up, which is often at a higher price.

This is clarified in our FAQs as follows:

While [redacted] does not feel the accusations of the

valued customer are justified, as a gesture of good will, a refund of CAD

115.88 will be processed to the Visa card ending in [redacted] on file. This amount reflects the difference between

the amount charged to the customer and the amount of CAD1350.00 which was the

lower fare available for one seat on the screenshot.

Kindly advise [redacted] to allow 3-4 weeks for the

credit to reflect on the card.

We hope the above resolution is to your satisfaction and

that the case is considered closed.

Thank you for your time in this matter.

Sincerely,

Review: Dear Sir or Madam,

With this email, I would like to file a complaint regarding booking number [redacted]. I am requesting a full refund of the original payment of $922.46.

Here is the reason:

1. I live in Peoria Arizona. My nephew, [redacted], lives in Izmir Turkey. With my support [redacted] applied for visa at Ankara USA consulate to come to Arizona.

[redacted]’s first attempt was declined due to incomplete documents. After completing the documents, He applied again.

To show [redacted]’s commitment, we decided to buy his ticket from Istanbul to Phoenix.

Even though, his changes of receiving the visa 50 / 50, I started to shop for a ticket that was flexible enough to change or refund...

2. I researched internet for tickets. However, I did not buy the ticket online. Thinking, I would need to verify that it was okay to change or refund the ticket if [redacted] could not obtain visa...

3. For this reason, I called [redacted], on 10/**/2014. I used the speaker phone, so my wife, [redacted], could hear the conversation and ask questions as needed...

I explained my situation and told the representative that we may not be able to use the ticket. If we [redacted] cannot obtain visa we need to change the dates or receive refund. At that time, I was okay with just changing dates, because I can freely travel with my USA passport.

4. Several times I repeated my point to make sure it was understood. If I cannot use the ticket, I need to change this reservation or receive a refund for the full amount of the ticket.

5. This conversation was recorded.

6. [redacted] representative, said there would be no problem if I purchased an insurance. Then, I asked again, so if I buy this insurance, And if [redacted] does not obtain visa, I can change the dates of this tickets or receive refund. She said yes.

To make sure, before I provided my credit card, I asked again. She said there would be no problem.

7. [redacted] representative never told me that the ticket is non-refundable and non-changeable. Otherwise, I would never purchase this ticket.

8. [redacted] REPRESENTATIVE LIED.

9. I paid $922.46 on 10/**/2014 to purchase the ticket and the insurance. Completely, TRUSTING on [redacted] representative’s assurance.. Booking number [redacted]

10. [redacted]’s visa application was denied...

11. On December **, 2014, I called [redacted]. It was almost impossible to reach anyone. After multiple attempt, and long holding times (as long as 50 minutes), during one of my calls I was able to reach someone. Representative told me that the ticket is not refundable, non-changeable. I explained my entire experience over and over to multiple representatives. I asked representative to listen to the recording on 10/**/2014 to see why and how I purchased the ticket. She said she doesn’t have access to do that. I asked to be transferred to [redacted]. I was on hold. Calls were dropped, or they hang up on me...

12. I called the insurance company. Travelex Insurance Services representative told me that the insurance did not cover “declined visa” issues...

13. I called [redacted] again. After, long wait times, and struggles of explaining my situation... I was able to reach [redacted], then his supervisor [redacted].

After long discussion, she OFFERED me $598.22. I told [redacted] that all the conversations are recorded. Can you please listen to the recording and see how the original sales person LIED..

[redacted] said “yes, but I need time.” She said she will call me back on 12/**/2014. I said my trust is damaged, please make sure I am not getting screwed here.

She assured me that she will call back. To be make sure, I asked again, so I will either get $598.22 or based on your assessment, I will receive the full refund... I could not get a clear answer. Hoping that she is she will listen to the recording, and trusting my reasons, I said okay, I will wait until 12/**/2014...

I reached [redacted] via ###-###-####.

14. I called back Wednesday 12/**/2014 afternoon, (I couldn't wait anymore for [redacted] to call me). I was unable to reach [redacted], but [redacted], who is under [redacted], looked my account, and said, “I see that she noted here that she is working on it”".” I asked to speak with [redacted] said she is not available. [redacted] asked me to be patient. I asked how long. He said they will call me back when they can. I said reservation is for January [redacted], 2015. He said “I know”.

15. On January *, 2015, I call again. I was afraid that I things would be more difficult after the reservation day. ###-###-####. I could not reach to [redacted] or [redacted]. This time, I spoke with [redacted]... I had to explain everything all over again... He kept telling me that the ticket is not refundable and cannot be modified... I told him to take a look at the history of my calls. He said he could see [redacted]’s notes and he would need to investigate. He said he would call me back in one hour... I told him that [redacted] offered me $598.22... He said he would look into that.

I asked “[redacted] said she would call me on 12/**/2014. It is 1/*/2015, a day before my reservation... DID SHE LIED TO ME?”... At this point, I lost my trust completely... He promised he would call me back.

16. And, he did... Just to tell me, there is nothing he can do... I was out of luck. I asked to speak with a [redacted]. He said the [redacted] is busy, but she will call back. [redacted] was at ###-###-#### with extension [redacted]

17. One hour later. [redacted] called me back. Her name is [redacted]. She said the ticket is not refundable, but I could apply for refund from Air France’s web page. I declined as kindly as possible... At this point, I am going crazy!!! I said did you not see the notes in my account [redacted] offered me $598.22... She was going to listen to the recording. What happened? SHE LIED, too...

18. During the same call, on 1/*/2014, [redacted] asked me to produce a document from the US consulate in Turkey that say the visa is declined. I said sure I can. I asked what will you do with it... She said she will ask Air France to refund the money. I said “I am demanding my money from [redacted]”... She said it will take 3 to 15 days. Meanwhile, she asked if she can cancel the reservation. I said “Do as you wish.” So, the reservation is cancelled. [redacted] sent me an email, so I can reply to her with the document she requested... She didn’t even care to type anything in the body of the email. Subject line was “TEST E-mail”. There was no company info on the email either. [redacted]’s email address is [redacted]. I asked how do I file a complaint with [redacted]. She provided the following email address. [redacted]. I will file this narrative with them as well.

19. On 1/*/2014, I received the US Consulate letter from my nephew and emailed it to [redacted] at 8:16 am on 1/*/2014. I asked her to respond, so I know she received it. I emailed again at 12:07 PM on 1/*/2014. There is no response.

20. I am originally form Turkey. I have been living in Arizona since 1991. I am 49 years old. I traveled internationally many times. I know the restriction on the tickets. I trusted the [redacted] representative. THEY lied. I hope you can help me resolve this matter. At, this point, I request a full refund of $922.46. All I am asking that someone listen to the recording, you will see all the LIES.... This is a bad business.

Respectfully [redacted]r

###-###-####Desired Settlement: At, this point, I request a full refund of $922.46.

Business

Response:

[redacted]

Dear [redacted]:

This is in response to the complaint we

received regarding the above referenced booking number. In his complaint [redacted] is requesting a

refund for a ticket he purchased for his nephew.

On October **, 2014, [redacted] called

our customer service department and made a round trip reservation from Istanbul,

Turkey to Phoenix, Arizonian. The

reservation was confirmed, tickets were issued and financial confirmation was

sent to the email provided.

[redacted] is requesting that we

listen to the call since he stated that he was advised if he purchased the

insurance and his nephew did not receive his visa all he had to do is file a

claim with the insurance and he would

receive a full refund. Please understand

that not all calls are recorded.

I have enclosed a copy of the

confirmation email sent to [redacted] stated he had read and accepted our Terms and Conditions:

Fares

are not guaranteed until ticketed.Most

fares and taxes are non-refundable and service fee is non-refundable, the

tickets are non-transferable and name changes on the tickets are not permitted.All

government taxes and [redacted]’s service fees are included in the total amount

charged.Free

cancellations are permitted, if requested within four (4) hours from the time

of purchase.Tickets

may be cancelled within 24 hours from the time of purchase for a small fee.Date

and routing changes will be subject to the airlines penalties, fare difference

and our service fees.

Also listed on his confirmation “All customers are advised to

verify travel documents (transit visa/entry visa) for the country through which

they are transiting and/or entering. Reliable information regarding

international travel can be found at [redacted] and

also with the consulate/embassy of the country(s) you are visiting or

transiting through. [redacted] will not be responsible if proper travel documents are not

available and you are denied entry or transit into a Country.

We would like to advise the RevDex.com that on his behalf the information he provided has been

submitted to Air France refund department for consideration. The decision to refund all or part of the

money [redacted] is seeking will be solely up to the individual airline based

on the information provided. This

process may take the airline up to 60 days to complete their research.

We appreciate the time and attention

your office has given this matter

Sincerely,

Consumer

Response:

Dear Sir or Madam.

I do understand their response, but my basis of refund request is that the original Sales person LIED to me. Sales person assured me that if I purchased the insurance I would be protected...

This is recorded. Please have someone listen to the recording. I would never purchase the ticket if she told me the TRUTH... [redacted] representative LIED to me... That is not good business.

Then, during my inquiries [redacted] LIED to me as well. [redacted] said, first, she can give me $598 refund. Then, she said but if you give me time I can listen to recording. I said okay.

Later I found from [redacted] and [redacted] that [redacted] never listen to the tape, and her offer of $598 refund disappeared...

I still demand full refund because of their LIES...

Revdex.com: please convey my message that I was mislead into this...

Respectfully.

Ben Tosuner

###-###-####

Fares are not guaranteed until ticketed.

Most fares and taxes are non-refundable and service fee is non-refundable, the tickets are non-transferable and name changes on the tickets are not permitted.

All government taxes and [redacted]’s service fees are included in the total amount charged.

Free cancellations are permitted, if requested within four (4) hours from the time of purchase.

Tickets may be cancelled within 24 hours from the time of purchase for a small fee.

Date and routing changes will be subject to the airlines penalties, fare difference and our service fees.

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Dear [redacted]:

This is in response to the rebuttal we

received regarding the above referenced booking number. In his complaint [redacted] is requesting a

refund for a ticket he purchased for his nephew.

Since the call was not recorded we have

to then refer to our Terms and Conditions.

Again, I have enclosed a copy of the confirmation email sent to [redacted] stated he had read and accepted our Terms and Conditions:

Fares are not guaranteed until ticketed.Most fares and taxes are non-refundable and service fee is

non-refundable, the tickets are non-transferable and name changes on the

tickets are not permitted.All government taxes and [redacted]’s service fees are

included in the total amount charged.Free cancellations are permitted, if requested within four

(4) hours from the time of purchase.Tickets may be cancelled within 24 hours from the time of

purchase for a small fee.Date and routing changes will be subject to the airlines

penalties, fare difference and our service fees.

Also listed on his confirmation “All customers are advised to verify travel documents (transit

visa/entry visa) for the country through which they are transiting and/or

entering. Reliable information regarding international travel can be found at [redacted] and also with the consulate/embassy of the country(s) you are visiting or

transiting through. [redacted] will not be responsible if proper travel documents are not

available and you are denied entry or transit into a Country.

We would like to advise the RevDex.com that on his behalf the information he provided has been

submitted to Air France refund department for consideration. The decision to refund all or part of the

money [redacted] is seeking will be solely up to the individual airline based

on the information provided. This

process may take the airline up to 60 days to complete their research.

We appreciate the time and attention your office has given this matter

Sincerely,

I have contacted cheapoair 4 times about a refund they promised me,but they hung up 3 times and said they would call within 24 hours after the 4th time, but never called.

Review: I was told that I could get a refund on a flight that I booked through Cheapoair because I had to cancel it due to a death in the family. A customer service agent told me to send a death certificate to an email address. Said address responded that they didn't handle these claims. I called again and they gave me a different email address to send the certificate to. I have not received any response from this address even though I followed up with them twice. I have called customer service numerous times and have either been hung up on or disconnected.Desired Settlement: A full refund of my flight as I was promised I would get due to the nature of the cancellation.

Business

Response:

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In her complaint [redacted]

is requesting a refund due to a death in her family.

[redacted] has been contacted and advised that in order to

process her request she would need to provide a copy of the death certificate which

would then be submitted to Brussels Airlines’ refund department for

consideration, since we are a travel agency; we are not authorized to waive any

airline policy. The decision to refund all or part of the money [redacted] is

seeking will be solely up to the airline.

The information could either be faxed to ###-###-#### attention Anna or

email it to [redacted].

As

of today the information requested has not been received.

We

regret any confusion or frustrations [redacted] has encountered, but until this

information is received I will not be able to complete her request for any

compensation.

We

appreciate the time and attention your office has given to this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did in fact email my grandmother's death certificate to this company yesterday. They said they have not received this information, but I attached the death certificate along with my relationship to the deceased in this email. I have sent yet another email and await a satisfactory response. I understand that the decision whether to refund my flight does not rest in their hands, but my complaint has not been resolved whatsoever. [Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted]:

This

is in response to the rebuttal we received regarding the above referenced

booking number. In her complaint [redacted]

is requesting a refund for a non-refundable ticket she purchased via our online

website due to a death in her family.

The

information that was requested (death certificate) was received by [redacted] on April *, 2014.

[redacted] was then advised that on her behalf a refund request has been submitted

to Brussels Airlines refund department for consideration, since we are a travel

agency; we are not authorized to waive any airline policy. The decision to

refund all or part of the money [redacted] is seeking will be solely up to the

individual airlines based on the information provided.

She

was also advised that based on the number of requests received by the airline

it may take 4 – 6 weeks for them to respond to our request.

We

regret any confusion or frustrations [redacted] has encountered and based on

what she stated in her rebuttal “I understand that the decision whether to

refund my flight does not rest in their hands.”

We

appreciate the time and attention your office has given to this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been partially resolved. I will await a response, regardless if I receive the refund or not, and will not consider the matter resolved entirely until I have received that response.

Sincerely,

Review: booked flights through cheapoair and had them cancelled by cheapoair the same day but they will not refund the money for the flights.Desired Settlement: DesiredSettlementID: Refund

we just want our money back for flights that were cancelled by cheapoair.

Business

Response:

[redacted]

Dear [redacted]

This

is in response to the complaint we received regarding the above referenced

booking number. In his complaint [redacted] is requesting a refund due to the cancellation of his flight.

In

order for us to better assist [redacted] we need him to provide his booking

number. As soon as we have the information required, we will be able to look into

his reservation.

We

appreciate the time and attention your office gives to this matter. I am requesting that this complaint be closed

and not counted against us, based on the above information.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved

The booking number was [redacted] and the airline confirmation code is [redacted] and [redacted] for the return flight.

I have been trying to resolve this with cheapoair with no results, I have been lied to and ignored by cheapoair who said they had contacted the airline and were waiting on a response, we have contacted the airlines directly and there has been absolutely no contact from cheapoair. the airlines also have it on record that the flights were cancelled by cheapoair the day after they were payed for, which we only found out when we tried to check in for our flights 3 weeks after we booked them.

Thanks for your response, [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Dear [redacted]:

This is in response to the rebuttal complaint

we received regarding the above referenced booking number. In his rebuttal customer states that his

flights were cancelled by us and we will like to make it clear that it was an

error of the Global Distribution System (GDS), the network that enables the

automated transactions between the travel agencies and the airlines to

provision the reservation to the customers, who cancelled the [redacted]’s

flight

We are still working this situation with

GDS, but would like to inform the Revdex.com that a refund for 1,283.80CAD was requested to our financial

department for his original form of payment. Please know that he will see this

amount in 1-2 billing cycles.

We

regret any inconvenience [redacted] encountered with this situation.

We

appreciate the time and attention your office has given this matter. I am requesting that this complaint be closed

and not counted against us, based on the above information

.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Hi [redacted]

we have recieved the requested refund from cheapoair so you can change the status to resolved.

thanks for all your help we have been trying to get this money back for almost 6 months and im sure we would not of got it without your help, really appreciate it.

thanks

Regards, [redacted]

Sincerely,

Review: we have booked an airline ticket over the phone with CheapOair on 3/**/14 for travel on 7/**-7/**. The charge was $**64.97 . The booking # is [redacted] The representative booked the ticket for the wrong departure date (7/**).

A [redacted] has reviewed the call recording and confirmed with me their error. I have spent over 10 hours either on hold or repeating my issue with this company and now no one is returning my phone calls or answering my e-mail or "chat" complaints. Someone from the company was supposed to call me back by now. I only need them to change the departure date and confirm the booking. I believe they are trying to avoid the airline from charging them a change fee.

After trying for more than a month to resolve this mistake I am beyond frustrated.Desired Settlement: Change the departure date to the originally requested 7/**/14 or refund me the ticket cost.

Business

Response:

May **, 2014

RE:

Charles [redacted]/Case [redacted]

Booking number [redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In his complaint [redacted]

is requesting that he be re-accommodated due to Aer Lingus schedule change.

We

would like to advise the Revdex.com that [redacted] was contacted

by one of our customer service agents. New flights options were offered and

accepted. His tickets were exchanged

reflecting his new flight and an email confirmation has been sent to [redacted]

advising the same.

We

appreciate the time and attention your office has given this matter. I am requesting that this complaint be closed

and not counted against us; there was no error on our part due to an airline

schedule change.

Sincerely,

[redacted]

Review: I visited this website three times in the span of 3 weeks looking for airfaire, and when I went to pay, I was told the fare quoted was no longer available, and that I would have to pay 3x the original quoted price. The first time, they called me right back and told me they would match the 'low' price, only to get an e-mail confirmation with the wrong departure and arrival airports. The second time I attempted to book, I was shown a low enough airfare that I was willing to pay for when the search originally started, but they were not willing to accept payment when finalizing the transaction. Again, with a quote that was 3x higher. I called them right away to see if we could attempt to book this 'deal' and the agent told me that the airfare was no longer available, but that he would search for additional options. simultaniously, I received an e-mail from Cheapoair.com acknowldeging the fact that they had airfare for the dates I was looking for, and providing me with a $20 off Coupon. Again, I went on to the website and went through the process of 'booking' and all seats were suddenly available again. The agent on the phone acknowledged it is a problem on their side, and that they refresh their system every 4 hours, and that I had to accept their problem and book my airfare with these issues at hand. This is a bait and switch operation to get people on their site and to charge more than the originally posted price.Desired Settlement: I would like to book my airfare for 3/**/15- 4/*/15- IAD- POP 7:20- 2:33 (US airways 1173 & 935) & POP-IAD 4:45- 10:38 (US Airways 935 & 2330) as quoted for $2004.40 with coupon code [redacted] as advertised.

Business

Response:

[redacted]

Dear Sirs:

This

is in response to the complaint we received regarding the above referenced

booking number. In her complaint [redacted] is requesting that we honor the rate she tried to confirm but was sold out.

It

might help to explain a little how we work.

We are a travel agency, simply stated we are agents for the

airlines. We do not create the airfare,

the schedules or have any control over airfare or schedule changes. As we allow clients to access hundreds of

thousands of flights and fares, so does every other on-line travel agency

worldwide. Basically, this means that

anyone with a phone line or internet connection has access to these flights and

therefore seats and airfares can sell out quickly and it may take the airline

anywhere from 24 hours to several days to update our website on sold out fares

and flights.

On

May **, 2014, [redacted] was contacted by one of our customer service

agents. Our agent was able to confirm

flights for her family departing Washington DC to Puerto Plata, at a rate of $598.00

which per [redacted] was only $17.00 more than what she tried to confirm on line

($581.00). The flights were confirmed, tickets issued,

and confirmation sent.

Later

that same day [redacted] contacted our customer service department advising that

she would rather depart from Washington Dulles Airport and not Washington

National Airport. Our agent advised that

they would check for flights out of Dulles Airport but she declined their offer

and requested that her reservation be cancelled and service fees refunded.

We

regret any confusion or frustrations [redacted] encountered but if she elects to

rebook her reservation she will be subject to fares available today.

We

appreciate the time and attention your office has given this matter. I am requesting that this complaint be closed

and not counted against us, since our agent did offer to assist [redacted] which

she declined.

Sincerely,

[redacted]

Review: I bought an airticket ( confirmation # [redacted]) to travel to Sierra leone on April **, 2014. I fell ill in March that would not allow me to sit up for any amount of time let alone an international flight. I bought an insurance from [redacted] whose terms were never fully disclosed; in fact their website simply says "protect your tripnow."My problem is not with the insurance since I am not interested in a full refund at this time. However, when I found out that I couldn't make the trip at all, they told me they would go ahead and cancel the trip and that I should contact them at a later time for assistance. They also told me that although the ticket was nonrefundable, I would pay $300 dollars plus any changes in airfare should I want to reestalish my trip. I called them today and they refused to reestablish my itenerary even though I am prepared to pay the $300 on top of the $1406 I have already paid. Rather, they insist that I forfeit my money although the airline is willing to reestablish the intenerary if they get authorization from the agent. I dont want to lose everything because I think they misrepresented several terms of their contract and I am ready to pay the fees in penalty. No one wakes up everyday dreaming of throwing away nearly two thousand dollars.Desired Settlement: restablish my itenary with a penalty.

Business

Response:

[redacted]

Dear [redacted]

This

is in response to the complaint we received regarding the above referenced

booking number. In her complaint [redacted] is requesting a refund for a ticket she purchased via our online website.

We

would like to advise the Revdex.com that [redacted] has been informed

that we have submitted all necessary information to the Airlines Reporting

Corporation (ARC) who handles airline ticket distribution who in turn sent it to the appropriate

airline in order to obtain the refund she requested in the amount of $1,106.10

after deducting the airlines fee of $300.00.

The request was submitted on June **, 2014, the airlines have up to 60

days to comply and the refund will be processed back to the original form of

payment used when the reservation was submitted.

We

regret any confusion or frustrations [redacted] encountered and appreciate the

time and attention your office has given this matter.

Sincerely,

[redacted]

Review: Dear sir/madam,

I'm writing this letter regarding a service I received from [redacted]. Due to a death in the family on May [redacted], I purchased 2 tickets at the cost of $1200/ticket through [redacted] to travel from JFK, New York to New Delhi, India on the same day.

I received confirmation with booking #s for both tickets as well as a call from an [redacted] by the name of [redacted] confirming the purchase of 2 tickets.

Upon reaching the airport we were told that only the ticket for [redacted] was confirmed and reservation for [redacted] was not booked.

On making repeated calls to [redacted] and being on hold for 3 hours, they did nothing to accommodate us and instead they were blaming our bank for not clearing funds for the second ticket. The bank confirmed that they only received the requisition for one ticket. (This conversation was on a conference between the bank, [redacted], & I). Even after confirmation from the bank that they only got 1 ticket requisition, [redacted] didn't do anything instead we had to buy a last minute ticket from the airline for $2100.

Due to all this haphazardnous on behalf of [redacted] we had to go through mental harassment as well as emotional trauma & monetary loss.

My request to you is to take up the matter with [redacted] and have us fully compensated for our hard earned money for our ticket which amounts to $2100; purchased at JFK Etihad terminal.

Upon request, I can also provide copy of Death Certificate of the deceased family member for whom we were traveling in an emergency.

Thank you,

[redacted]Desired Settlement: Compensation for the loss we incurred

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In her complaint [redacted]

is requesting that she be compensated for the difference for the new ticket she

purchased since [redacted]’s reservation was marked as a possible fraud so no

ticket was issued.

Once

the reservation was confirmed and submitted for ticketing the ticket could not

be issued since credit card verification failed based on the following:

Review: [redacted] Made an online reservation for a flight on July **. I did not select flexible dates. I selected a specific date. This website was deceitful in it's practice of giving dates different than what was requested. I made a reservation on a date I did NOT request.

Bait and switch - Switched the requested date on an airline fare search to an unrequested date on the booking.

They are holding my money on my credit card for up to two weeks or more. This dishonest business practice allows this company to use money that is NOT theirs. Further, they offered the flight I thought I booked for a higher price than the airline website - another gimmick to get MORE money.Desired Settlement: Want the company to STOP deceitful business practices and to refund the money to credit card immediately.

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In her complaint [redacted] is requesting a refund since the dates she submitted were incorrect.

On

July *, 2014, [redacted] or someone on her behalf went on our website and

submitted a one way reservation from Dallas, Texas to Idaho Falls, Idaho. The reservation was booked without the

assistance of one of our Customer Service agents, in these cases it is the

responsibility of the person making the reservation to make sure they read all

necessary and important information.

When a reservation is submitted our system is set up to offer

passengers flights at the lower rates. I

have enclosed what we call a “Copied Payment Page” which is captured just

before the reservation was submitted (see attachment). It was at this point she could either accept

or pick other flight options offered.

Our records indicate that she elected to purchase the lower rate on the

alternate dates.

[redacted] has also been advised that a refund was processed back to the original

credit card used (MasterCard ending in [redacted]) in the amount of $153.00. The credit may take up to 14 business days to

appear on her credit card statement. If

this refund does not appear in the time advised she may want to check with her

bank as to the delay.

We

appreciate the time and attention your office has given this matter. I am requesting that this complaint be closed

and not counted since [redacted] elected to submit her reservation with the

alternate date.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I requested a specific date on the online booking website. Since I did not select the option of receiving alternates dates, I felt that putting an alternate date as the FIRST item in the list of flights was a deceptive practice. The "alternate date" obviously was not noticeable. I had to wait an INORDINATE length of time for someone to answer the phone number given (about 30 minutes or so) and I was required to wait for the refund.

Waiting for the refund resulted in that amount being charged interest for the time it was on my account.

?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: [Your Answer Here]This business refuses to accept responsibility for deceitful business practices of changing the requested date for a flight to an alternate date. DECEIT DECEIT DECEIT.

I am making this complaint because business should not be able to bait and switch online customers requests for a particular date and then display ALTERNATE date. Deceitful business practise should stop..

NOTICE - NO apology from this business. The want to continue BAIT and SWITCH. Customer requests online a specific travel date and company displays unrequested ALTERNATE TRAVEL DATE - DECeitful.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the rebuttal we received regarding the above referenced booking

number. In her complaint [redacted] is

requesting a refund since the dates she submitted were incorrect.

On

July *, 2014, [redacted] or someone on her behalf went on our website and

submitted a one way reservation from Dallas, Texas to Idaho Falls, Idaho. The reservation was booked without the

assistance of one of our Customer Service agents, in these cases it is the

responsibility of the person making the reservation to make sure they read all

necessary and important information.

When a reservation is submitted our system is set up to offer

passengers flights at the lower rates for the cities requested. [redacted] was also advised “Please confirm that the dates, times of flight departures

and names of travelers are accurate, tickets are non-transferable and

non-assignable, name changes on tickets are not permitted, ticket cost and

service fees are non-refundable, all govt. and our service fees and taxes

are included in the total ticket cost, however, tickets are refundable within

twenty-four (24) hours of the time of purchase. Date and routing changes

will be subject to airline penalties and our service fees.”

[redacted] has also been advised that a refund was processed back to the original

credit card used (MasterCard ending in [redacted]) in the amount of $153.00. The credit may take up to 14 business days to

appear on her credit card statement. If

this refund does not appear in the time advised she may want to check with her

bank as to the delay.

If

[redacted] requires any further assistance she may contact our Billing

Department at ###-###-#### and one of our agents will be able to assist her.

We

appreciate the time and attention your office has given this matter.

Sincerely,

Review: They scammed me 650 dollars while booking plane tickets with them. they originally booked me a set of tickets but the next day emailed me to contact them. They told me that those tickets wouldn't work because the airlines weren't partner and I wouldn't connect to my other flight on time ( why would they book me those in the first place then? ) but they assured me not to worry and they would just book me a set of tickets that wouldn't have any problems with a difference of an extra 200 dollars, which I was fine with. They said that would be the only additional charge. They said the first set never was charged to the credit card and everything was fine. Well they lied!!! They charged me for the defective tickets which were 650 dollars!! plus the new ( correct ) set of tickets 600 plus the 200 dollar difference!!!. Now they are fighting me and my dad ( he let me use his credit card ) tooth and nail refusing to give us a refund on the 650 dollars!! which was their mistake and they said it never was charged to the account. They are scammers.Desired Settlement: I want a full refund of the 650 dollars

Business

Response:

November **, 2014

Revdex.com[redacted]

RE: [redacted]/Case [redacted] Booking Number [redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In her complaint [redacted]

is requesting a refund in the amount of 635.69CAD since her reservation could

not be located with the information provided.

We

would like to advise the Revdex.com that as a gesture of goodwill a

refund request has been submitted to our Accounts Payable Department for the

amount requested.

The

refund will either be processed back to the original credit card used or in the

form of a check. If by check it will be

sent to:

We regret any confusion

or frustrations [redacted] experienced and we appreciate the time and

attention your office has given this matter.

Sincerely,

Review: My credit card was unlawfully charged on 03/**/2015 for $40 from Cheapoair.com and $1744.40 for [redacted]. I have contacted the call service numerous times and some of the numbers disconnect, when I am able to locate a customer service rep they are not willing to help me because I do not have a booking number. This is an unauthorized transaction and when I ask for a representative from the United States I get disconnected (Call service is in [redacted]) and when the customer service representative transfers me to another CSR I am on hold for approximately 25 minutes only to be transferred. I never knew the company existed until I was charged and they will not dispute, end, or resolve my issue. I have contacted my credit card company and [redacted] to assist me.Desired Settlement: I want them to terminate the pending transactions they have placed on my credit card.

Business

Response:

March **, 2015

Revdex.com[redacted]

RE:

[redacted]/Case [redacted] Booking Number [redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In her complaint [redacted]

is requesting a refund for tickets that were purchased via our online website.

When

tickets are issued and voided within a 24 hour period there is only a pending

authorization on her credit card of $1,744.40. The authorized amount will go back to the

accounts available credit. This will not

appear as a refund and generally takes 24 to 72 hours. She will need to check her credit card

statement or with her credit card company.

A

refund was processed on March [redacted] in the amount of $40.00 for the

service fee she was charged when the reservation was submitted.

If

she has any questions regarding charges to her account she will need to contact

our Billing Department at ###-###-#### and one of our agents will be able to

assist her.

We

appreciate the time and attention your office has given this matter.

Sincerely,

So after being on the phone for 5 hours the company gave us a credit on a reservation we had to cancel. So now my husband and I are currently on the phone trying to use this credit. We have been on hold for 2 hours. Yes 2 hours. Initially the customer service rep "[redacted]" who refused to give us her full name or any identification outrightly refused to acknowledge the credit even existed! When I asked her several times to re-check her facts she admitted that yes there was a credit available. Finally we were through the first hurdle. Next she gave us the worst rate roundtrip to [redacted]. The [redacted] website with taxes and fee rate was $706 each and she gave us a rate of $1300 each! After I then called her out (again)on her rate she again put us on hold for 45 minutes and comes back with a rate comparable to the [redacted] website. At this point this customer service rep had lost all credibility considering she kept changing her facts. Finally, although she offered us a comparable rate to [redacted] she now wants to charge us a change fee of $300 each- which is fine except she refuses to take it out of the air base fare! I plan to file another complaint now with the consumer affairs department along with my bank to retrieve my money. Again worst treatment by cheapo air. I plan to tell every person I know never to book with you guys.

The worst experience ever. They hung up on me several times. I was transfered and put on hold 7/8 times for an average of 45 minutes at at time without speaking to a human being. They charged my checking account twice for a single transaction and put my account in the red. To top it all off they kept telling me id receive a call back within a few hours, it has been 3 days and lm yet to receive that call. Meanwhile they email me twice stating they attempted to call me. Both times l had my phone in my hand and it did NOT ring. I got hung up on repeatedly and given misinformation with each call. My issue still hasnt been resolved and they all always ask for my number to call me back unless the call gets disconnected and NO ONE HAS CALLED ME BACK STILL! I will NEVER EVER EVER EVER EVER book with them again!

Review: Dear Sir/Madam,

My name is [redacted] from [redacted]. On July **, 2013, I reserved & purchased 2 online round trip airline tickets from CheapOair for $555.94. However, on February [redacted], 2014, due to a family situation, I called CheapOair to see if I could still make a change to my original flight reservation date.

So, on Feb [redacted], 2014, after speaking to a CheapOair representative over the phone, I decided to go ahead & make changes to my flight reservation. During this phone conversation, the representative had made me believe that CheapOair would be able to apply my advance payment of $555.94 that I had I paid back in July of 2013 towards my new airline tickets. There would only be an additional penalty charge of about $300 that I would have to pay for making this change.

But, when I looked at my online bank statement later that same morning I panicked. The amount that CheapOair debited from my account was not what I had expected. The new amount that was debited from my account $883.96 in addition to the $555.94 that I had already paid towards my tickets in July of 2013.

I immediately called and spoke to 2 different representatives from the CheapOair company. I explained that the amount that they charged from my bank account was not at all what I was told that I’d be charged. I expected to be charged a penalty of about $300 for the flight change according to the earlier phone conversation and not $883.96.

The company’s representative was very rude over the phone. But, what I am really upset about, and I think is not at all fair, is that the representative ([redacted]) told me that I would not even get my original tickets back nor my $555.94 that I had paid in 2013 refunded back to me. According to the representative, both the old and the new set of tickets were cancelled by the company.

I really don’t think it’s fair that they have not only kept the $555.94 that I had paid them in 2013 along with a fresh new charge they made on Feb [redacted]this year in the amount of $883.95 and now I don’t have any plane ticket to show for nor a refund of the $883.95 back into my account as of Thursday, Feb **, 2014.

Sincerely,

[redacted]Desired Settlement: I would like to see that the company sends me back my total amount of $883.96 like they said they would and a credit or my tickets back for the $555.94.

Business

Response:

Dear [redacted]:

This is in response to the complaint we received regarding the above referenced booking number. In her complaint [redacted] sates that she has not received her refund of $883.96 as promised.

Our records indicate that two refunds have been processed. The first refund was processed on February **, 2014, in the amount of $854.06, the second on February **, 2013, for $29.90 totaling $883.96.

The refunds were processed back to the original credit used when she submitted her original request. This process may take between 10 – 14 businesses days before it may reflect back to her account.

We regret any confusion or frustrations [redacted] encountered and if she has any further questions she may contact our Billing Department at [redacted] and one of our agents will be able to assist her.

We appreciate the time and attention your office has given to this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[The business did not addres the remaining balance of $555.94. They have cancelled my tickets and did not return the money to my account.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted]

This

is in response to the rebuttal we received regarding the above referenced

booking number. In her complaint [redacted] sates that she has not received her refund of $883.96 as promised.

As

per my original letter dated February [redacted], 2013, two refunds were processed. The first refund was processed on February [redacted], 2014, in the amount of $854.06, the second on February [redacted], 2013, for $29.90

totaling $883.96.

On

February [redacted], 2014, [redacted] called our customer service department requesting

that her reservation be cancelled. Our

agent advised that she would be refunded the $883.96 that she was charged when

she changed her reservation.

She

would hold a credit with United Airlines for her original ticket she purchased

on July **, 2013, based on our Terms and Conditions. The credit amount would be

for $534.95 and she would need to complete her travel no later than July **,

2014, and would be subject to all airlines fees as well as any fare difference

the airline may charge.

We

regret any misunderstanding between [redacted] and our customer service agent but

no other refund will be offered since our non-refundable policy was advised in

our Terms and Conditions prior to [redacted] submitting her request.

We

appreciate the time and attention your office has given to this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I will contact U.S Airways directly to arrange my travel.

Sincerely,

Review: I purchased three ADULT airline tickets at $802 per person for my family from cheapoair.com. Two days later, I contacted cheapoair.com to add an INFANT-on-lap ticket. I was told that "the infant ticket is $592.50". According to the customer representative, the reason for the high price is that the adult ticket had increased to $1200, the infant ticket is 45% of adult ticket for any flight from foreign country to US plus tax. It was also a high pressure sale because the representative kept saying that the price is going up soon. Based on the information provided by the representative, I paid $592.50 for an INFANT (under two) without any seat.

Later on, I went to the airline website to check the travel document and noticed that the airline policy for INFANT-on-lap ticket is 10% of the audit ticket.

Obviously, the customer representative was lying about the price. In the email receipt, there is no itemized details (did not show it is an infant ticket, only show the amount of $592.50).Desired Settlement: they charged 45% of $1200, which should be 10%. Therefore, I request a refund of the difference, which is $1200*35%=$420.

If they refuse to refund the difference, I would like to cancel the infant ticket and request a full refund of $592.50.

Thank you!

Business

Response:

April 8, 2014

Revdex.com

Ellie George

30 E. 33rd

St. 12th Floor

New York, NY 10016

RE:

Ying Zhou/Case 9992527

Booking number 20788963

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In her complaint [redacted] is requesting a refund for the amount she was charged to add an infant to

her reservation.

As a

gesture of good will a refund was processed in the amount of $500.00

The

refund was processed back to her **ending in **. We also advised that this process may take

between 10 – 14 business days before it may reflect back to his account.

We

regret any confusion or frustrations [redacted] encountered and CheapOair is

committed to resolving any complaint in a timely manner.

We

appreciate the time and attention your office has given to this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: [redacted] was unable to make the return flight from Anchorage to Omaha because she accepted a job at Kwigillgok, AK for the remainder of the year. I tried to contact CheapOair but could never get a phone call back. I tried four times to get a response. I just wanted to change the date of the flight back to Omaha from Anchorage.Desired Settlement: I just want to change the flight date.

Review: While booking with [redacted] for a recruit we where bringing in I was informed that when he missed his flight I was unable to process the transfer fee through the airline. I was told by [redacted] that I had to go through them(this was a lie). As I book the transfer fee and added the difference for the flight totaling $366 on top of the $588 already spent for the original ticket [redacted] immediately withdrew the money from my account. As the recruit went to board cheap o air never processed the information for him to board, they took my money but did not do their job. I was informed by the women in Denver airport that I could pay the $100 transfer fee with the airline and that would be it. After trying to contact [redacted] and getting no one on the phone for 20 min. I was forced to go ahead and purchase a 2nd transfer fee for the same flight. When I did finally get through to a [redacted]) at 5:29 PM I was informed that I would have my money back into my account within 7-10 days. On day 10 I called to see what was going on. [redacted] sent me to a different [redacted] who informed me she had nothing to tell me. I was told that I would just have to wait until it went through. I then informed her I would like to speak with her superior, she informed me that no one was around and she would leave my information for them. I made sure that she had all of my information correct. It has been 10 days since my last contact and still no call from anyone. It has also been 20 days now since this problem was supposed to be rectified.Desired Settlement: I would like a refund and an apology letter from the company. This is outrageous that because of there mistakes and inability to do their job I have to wait this long. I am not a wealthy individual and my wife and I live paycheck to paycheck. this company has no morals in my opinion and is one I will never use again and will also recommend to others never to use.

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In his complaint [redacted]

states that he has not received his refund of $366.00.

Today the following

email was sent to [redacted] advising the following:

Dear J[redacted],

This is in reference to your "Refund Request"

for Booking Number [redacted].

Your refund was processed on 05/**/2014; in the amount of USD

366.00

Additional refund(s) if any may not be credited back within

same time frame. These transactions will appear separately on your credit card

statement.

Please be advised your credit may take up to 14 business days

to appear on your credit card statement.

Should you need additional assistance you may email us at: [redacted] .

This is an auto generated message. Please do not reply to this

email.

Thank you,

[redacted],

Refund Department

We regret any confusion

or frustrations [redacted] encountered.

We appreciate the time

and attention your office has given to this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

?I will not accept there response until the funds are recieved into my account. Today is DAY 32 since I was told I would be receiving my funds back.I understand that they said they have processed the request and that was not done in the time frame a manger told me it would be done in. I do not trust anything that comes out of anyone's mouth at this company. Until I receive my money back I will not be satisfied.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the rebuttal we received regarding the above referenced

booking number. In his rebuttal [redacted]

states that he will not accept our response regarding the status of his refund.

Please

see screen shot attached of our Refund Page

As

stated the credit may take up to 14 business days to appear on your credit card

statement. If

this refund does not appear in the time advised you may want to check with your

bank as to why the delay.

We

hope this clears up any questions and we consider this complaint closed.

We

appreciate the time and attention your office has given to this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On 12.*.14 I purchased 6 airline tickets from [redacted] which is also Travel1 on line for $9,000 (Newark to Rome). I paid in three separate transaction because each couple wanted to pay for their own flights. I received the confirmations the same day and forwarded them to the two other couples going with us on our trip. I received an email the next morning informing me that I had inadvertently put the wrong first name for one of the passengers. I immediately contacted [redacted] our original sales rep from [redacted] and requested a correction be made. He emailed me back the next day (12.*) and informed me the tickets were non refundable and that no corrections to names could be made even though my flight was not until Sept 2015 10 months away! I requested that he cancel this ticket and rebook it using the corrected information for my friend and he again told me no changes could be made. I then called the airline (TAP Portugal) and spoke with [redacted] who informed me that he could not make the changes but the booking company could call them and make the changes due to our flight being so far out. I immediately called [redacted] back and informed him of this and he still said no name changes or cancellation could be done! He then dropped off the call without helping me. I called back in twice more only for the call to be dropped once I reached a sales person. On the third try I requested a supervisor who basically told me the same thing but after pleading with her agreed to forward a copy on my friends passport to the airline and hope they would make the change. She told me this could take up to a month. This of course was unacceptable. I just spent 9k less than 48 hours for a service I never received or could use due to the name being incorrect. I started to plead with her and then all of a sudden again she dropped off the call? By now I am very frustrated and do understand why a simple name correction can not be made. On a last resort I called back in a fourth time which ended with the same result!Desired Settlement: Replace my ticket with one that has the corrected information on it (ie.. my friends correct name ([redacted]) on the ticket or refund his ticket amount so that we can rebook his flight.

Business

Response:

[redacted]

Dear [redacted]:

This is in response to the complaint we received regarding the above referenced booking number. In his complaint [redacted] is requesting that the name on one of the tickets be changed. When making the reservation the name submitted was not the name listed on the passenger’s passport.

We would like to advise the Revdex.com that [redacted] was contacted by one of our customer service supervisors. The name has been changed, new tickets were issued and an email confirmation has been sent advising the same.

We regret any confusion or frustrations [redacted] encountered and appreciate the time and attention your office has given this matter

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

YEs. New tickets have been issued but the party member was assigned seats away from his wife and other party members. His original seats are still being held by his original reservation. I would request that his seat selections be adjusted to reflect his original booking. Sincerely,

[redacted][Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Raymond Blankenship

Business

Response:

[redacted]

Dear Sirs:

This is in response to

the rebuttal we received regarding the above referenced booking number. In his rebuttal [redacted] is requesting

a copy of his itinerary showing his electronic ticket numbers.

I am not sure why he

states he has not received the updated itinerary. Enclosed is the itinerary which

clearly shows the name as [redacted] along with the updated ticket

number.

We appreciate the time and attention your

office has given to this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: CheapoAir charged me a surcharge to enable me to select my airline seats. I paid the surcharge, but the following (on-line) screens said "Seat selection unavailable for this leg" I got this message for ALL FOUR legs of my trip. Then, Cheapo sent me a confirmation of my seats in which my wife and I are not even sitting together.

In addition, I emailed Cheapo TWICE; complaining that I had paid extra to select my seats, but their responses were the same email assigning us to non-adjacent seats.Desired Settlement: I want to be able to select seats for my flights.

Business

Response:

April **, 2015

Revdex.com[redacted]

RE:

[redacted]/Case [redacted] Booking Number [redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above reservation. In his complaint [redacted] is requesting a

refund in the amount of $23.90 he was charged for our Travel Assist Program.

On April **, 2015, we were

notified by his credit card company that a dispute had been received in the

amount of $23.90.

We would like to advise the RevDex.com that his credit card company has been advised that the dispute

would be accepted and his credit is valid.

We

regret any confusion encountered by [redacted] and appreciate the time and

attention your office has given this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I would like to be seated NEXT to my wife on all flight legs. I would be happy to repay the seat selection fee if I am allowed to select my seats.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,