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Fareportal Inc.

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Reviews Fareportal Inc.

Fareportal Inc. Reviews (457)

Review: I have recently been planning a trip to Cyprus. [redacted] did consistently did have the cheapest price by a couple of dollars. Knowing that the best day to book flights is on Tuesday, I was a little heartbroken to see that on Wednesday July [redacted], there were only 3 flights left on the flight I was looking to book. Needing 2 of them, I booked at the price of $1406. I was shocked to see that almost immediately after I booked 2 of the "3 flights available", there were magically still 2 flights left! Still, now 8 days later, the exact same flight is available FOR A CHEAPER PRICE of $1350. I have been in the customer service industry for years and I despise being mislead when purchasing online. This company is taking advantage of their customers. I first contacted customer service on Thursday July ** and heard back from Georgia on on their "Escalation" team (who, in my opinion, needs a re-training on customer service norms) 4 days later on the [redacted]. As the back and forth via email started, Georgia became more and more almost demeaning and made no effort to rectify the situation. This is my first time using this company and I am so upset that I went with them over others for such a measly saving.Desired Settlement: At the very least, I would like the price match $1350 for both flights.

Thank you

Business

Response:

[redacted]

Dear

[redacted],

This

is in response to the complaint received on ** July 2014 regarding the above

booking made

On ** July 2014. In her letter [redacted] states that a day after she made the

reservation, for CAD 1406.00 per person, the fare dropped to CAD 1350.00

[redacted] strives to offer the lowest fares possible and consistently has the cheapest

fares, (as confirmed by [redacted] in her letter). Airline fares are based

on a few factors, e.g. availability, class of service, day/time of travel,

duration of layover in connecting cities etc.

Upon

investigation, it appears the lower fare was, and may still be available due to

the layover time being over 11-12 hours.

It is important to note that number of seats available at any given fare

is controlled by the airline involved. [redacted] has no control over how often

the fare changes or how many seats are available at any given time.

[redacted] booked flights where the layover at the connecting city is less than

3 hours, making it a convenient, but more expensive option. Please see screenshots attached as of ** August 2014.

As

mentioned before, fares are based on availability and as such, may vary

throughout the day.

We

understand the concern and frustration of the customer, and apologize for any

inconvenience caused, but based on the above findings; [redacted] cannot match

the price of CAD1,350.00 for this reservation.

I

hope the above explanation is to your satisfaction.

Thank

you for your time in this matter

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I really do not appreciate the service I am receiving from this company. Their response to my complaint has the same lies and deceit that I have been receiving from the start. I constantly book flights for myself and my coworkers and know that longer flight and layover times result in cheaper flights. I also have a print screen of the flight, which you can see is the EXACT FLIGHT I BOOKED at $1350.30. Same flight times, same layovers. I am so happy that I documented this since this company cannot be trusted, obviously. I am embarrassed to have associated myself with this company and given them even a penny of my money.

I ask them to please reconsider my request.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This "response" looks like it contains an attachment with another customer's information. I am not impressed to see that personal information is distributed so carelessly. What is going on here? I am sure that [redacted] would not be happy to see that her full address contact information and travel plans were sent my way. Do you understand the danger that this puts her in? Fraud, robbery, the list goes on! I cannot believe this!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Dear [redacted],

This is in response to the rebuttal

received on ** August 2014 regarding the above booking.

In her letter [redacted] accused [redacted] of quote “lies and deceit” and

attaches a screenshot of a search for the dates /flights and times which shows

a price of CAD1350.00. This screenshot

clearly indicates “1 ticket left at this

price”.

It may be useful for the valued

customer to understand how online searches return the lowest available fare.

As advised before, airline fares are

based on few factors, e.g. availability, class of service, day/time of travel,

duration of layover in connecting cities etc., it is the number of travelers

which determines availability.

When searching flights for one person the results may not

be applicable for two people as in this case where there is only one ticket

left at that (lower) price. As a result, in order for the two passengers to be

able to travel together, the airline returns results where two seats are

available, which would be the next class up, which is often at a higher price.

This is clarified in our FAQs as follows:

While [redacted] does not feel the accusations of the

valued customer are justified, as a gesture of good will, a refund of CAD

115.88 will be processed to the Visa card ending in [redacted] on file. This amount reflects the difference between

the amount charged to the customer and the amount of CAD1350.00 which was the

lower fare available for one seat on the screenshot.

Kindly advise [redacted] to allow 3-4 weeks for the

credit to reflect on the card.

We hope the above resolution is to your satisfaction and

that the case is considered closed.

Thank you for your time in this matter.

Sincerely,

Review: I have used Cheapoair many times and always seem to have problems however this time it was disgraceful.I was in Taipei Taiwan when I tried to check in for our flight from Taipei to Haneda Japan. I had made the booking before leaving Canada and had received confirmation before leaving Canada for my trip to Taiwan.I couldn't check in 24hrs out and called Cheapoair only to be told our tickets had not been ticketed because we had never booked China Irlines before, I work for an airline so I know they were giving me a spiel. They had actually gone ahead and arbitrarily booked us on a later flight aying that that fare was no longer available when in fact I had received confirmation 5 days prior. We were held at ransom and this point and had to pay an extra one thousand dollars to be able to fly on the early morning flight to connect back to Canada. Turns out it was a China Airlines operated flight.Our China Airlines booking ref was [redacted] and also when I did speak to them they said they had called home about 10 times and had left messages. In fact my [redacted] husband was at home the whole time and NEVER received a call or in fact there were no messages on my answering machine when I returned. I was on a trip to Taipei to bring my son and grandchildren to Canada for a holiday. My grandson is 7 and [redacted].A lot of nonsense that China Airlines has to have a previous booking before they will confirm your ticket!!!This has been an extremely disturbing event.Desired Settlement: I want a refund and also Cheapoair to be reprimanded for their less than professional ethics

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In her complaint, [redacted] is requesting a refund for the tickets she purchased to Travel on Japan

Airlines.

We

regret any confusion or frustrations [redacted] encountered regarding her

reservation.

We

would like to inform the Revdex.com that a refund request has been

submitted to our Accounts Payable Department in the amount of $951.82 which is

the difference of what she agreed to pay and what she was charged. The refund will either be processed back to

the original credit card used or in the form of a check. If by check it will be sent to:

Again,

we regret any confusion or frustrations [redacted] encountered and please

understand to complete this process it may take up to 30 days.

We

appreciate the time and attention your office has given to this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

I have not received the refund as yet though.. They tried to do the same to me on my way back as well. I was actually on the phone with them at 2am and again every half hur from 7am until 1pm when we were taxiing along the runway. They kept telling me to call back that it would be fixed within half hour. I have all the names of the agents and the times I spoke to them.

Sincerely,

Review: I was told that I could get a refund on a flight that I booked through Cheapoair because I had to cancel it due to a death in the family. A customer service agent told me to send a death certificate to an email address. Said address responded that they didn't handle these claims. I called again and they gave me a different email address to send the certificate to. I have not received any response from this address even though I followed up with them twice. I have called customer service numerous times and have either been hung up on or disconnected.Desired Settlement: A full refund of my flight as I was promised I would get due to the nature of the cancellation.

Business

Response:

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In her complaint [redacted]

is requesting a refund due to a death in her family.

[redacted] has been contacted and advised that in order to

process her request she would need to provide a copy of the death certificate which

would then be submitted to Brussels Airlines’ refund department for

consideration, since we are a travel agency; we are not authorized to waive any

airline policy. The decision to refund all or part of the money [redacted] is

seeking will be solely up to the airline.

The information could either be faxed to ###-###-#### attention Anna or

email it to [redacted].

As

of today the information requested has not been received.

We

regret any confusion or frustrations [redacted] has encountered, but until this

information is received I will not be able to complete her request for any

compensation.

We

appreciate the time and attention your office has given to this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did in fact email my grandmother's death certificate to this company yesterday. They said they have not received this information, but I attached the death certificate along with my relationship to the deceased in this email. I have sent yet another email and await a satisfactory response. I understand that the decision whether to refund my flight does not rest in their hands, but my complaint has not been resolved whatsoever. [Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted]:

This

is in response to the rebuttal we received regarding the above referenced

booking number. In her complaint [redacted]

is requesting a refund for a non-refundable ticket she purchased via our online

website due to a death in her family.

The

information that was requested (death certificate) was received by [redacted] on April *, 2014.

[redacted] was then advised that on her behalf a refund request has been submitted

to Brussels Airlines refund department for consideration, since we are a travel

agency; we are not authorized to waive any airline policy. The decision to

refund all or part of the money [redacted] is seeking will be solely up to the

individual airlines based on the information provided.

She

was also advised that based on the number of requests received by the airline

it may take 4 – 6 weeks for them to respond to our request.

We

regret any confusion or frustrations [redacted] has encountered and based on

what she stated in her rebuttal “I understand that the decision whether to

refund my flight does not rest in their hands.”

We

appreciate the time and attention your office has given to this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been partially resolved. I will await a response, regardless if I receive the refund or not, and will not consider the matter resolved entirely until I have received that response.

Sincerely,

Review: we have booked an airline ticket over the phone with CheapOair on 3/**/14 for travel on 7/**-7/**. The charge was $**64.97 . The booking # is [redacted] The representative booked the ticket for the wrong departure date (7/**).

A [redacted] has reviewed the call recording and confirmed with me their error. I have spent over 10 hours either on hold or repeating my issue with this company and now no one is returning my phone calls or answering my e-mail or "chat" complaints. Someone from the company was supposed to call me back by now. I only need them to change the departure date and confirm the booking. I believe they are trying to avoid the airline from charging them a change fee.

After trying for more than a month to resolve this mistake I am beyond frustrated.Desired Settlement: Change the departure date to the originally requested 7/**/14 or refund me the ticket cost.

Business

Response:

May **, 2014

RE:

Charles [redacted]/Case [redacted]

Booking number [redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In his complaint [redacted]

is requesting that he be re-accommodated due to Aer Lingus schedule change.

We

would like to advise the Revdex.com that [redacted] was contacted

by one of our customer service agents. New flights options were offered and

accepted. His tickets were exchanged

reflecting his new flight and an email confirmation has been sent to [redacted]

advising the same.

We

appreciate the time and attention your office has given this matter. I am requesting that this complaint be closed

and not counted against us; there was no error on our part due to an airline

schedule change.

Sincerely,

[redacted]

Review: My credit card was unlawfully charged on 03/**/2015 for $40 from Cheapoair.com and $1744.40 for [redacted]. I have contacted the call service numerous times and some of the numbers disconnect, when I am able to locate a customer service rep they are not willing to help me because I do not have a booking number. This is an unauthorized transaction and when I ask for a representative from the United States I get disconnected (Call service is in [redacted]) and when the customer service representative transfers me to another CSR I am on hold for approximately 25 minutes only to be transferred. I never knew the company existed until I was charged and they will not dispute, end, or resolve my issue. I have contacted my credit card company and [redacted] to assist me.Desired Settlement: I want them to terminate the pending transactions they have placed on my credit card.

Business

Response:

March **, 2015

Revdex.com[redacted]

RE:

[redacted]/Case [redacted] Booking Number [redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In her complaint [redacted]

is requesting a refund for tickets that were purchased via our online website.

When

tickets are issued and voided within a 24 hour period there is only a pending

authorization on her credit card of $1,744.40. The authorized amount will go back to the

accounts available credit. This will not

appear as a refund and generally takes 24 to 72 hours. She will need to check her credit card

statement or with her credit card company.

A

refund was processed on March [redacted] in the amount of $40.00 for the

service fee she was charged when the reservation was submitted.

If

she has any questions regarding charges to her account she will need to contact

our Billing Department at ###-###-#### and one of our agents will be able to

assist her.

We

appreciate the time and attention your office has given this matter.

Sincerely,

I have contacted cheapoair 4 times about a refund they promised me,but they hung up 3 times and said they would call within 24 hours after the 4th time, but never called.

Review: They scammed me 650 dollars while booking plane tickets with them. they originally booked me a set of tickets but the next day emailed me to contact them. They told me that those tickets wouldn't work because the airlines weren't partner and I wouldn't connect to my other flight on time ( why would they book me those in the first place then? ) but they assured me not to worry and they would just book me a set of tickets that wouldn't have any problems with a difference of an extra 200 dollars, which I was fine with. They said that would be the only additional charge. They said the first set never was charged to the credit card and everything was fine. Well they lied!!! They charged me for the defective tickets which were 650 dollars!! plus the new ( correct ) set of tickets 600 plus the 200 dollar difference!!!. Now they are fighting me and my dad ( he let me use his credit card ) tooth and nail refusing to give us a refund on the 650 dollars!! which was their mistake and they said it never was charged to the account. They are scammers.Desired Settlement: I want a full refund of the 650 dollars

Business

Response:

November **, 2014

Revdex.com[redacted]

RE: [redacted]/Case [redacted] Booking Number [redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In her complaint [redacted]

is requesting a refund in the amount of 635.69CAD since her reservation could

not be located with the information provided.

We

would like to advise the Revdex.com that as a gesture of goodwill a

refund request has been submitted to our Accounts Payable Department for the

amount requested.

The

refund will either be processed back to the original credit card used or in the

form of a check. If by check it will be

sent to:

We regret any confusion

or frustrations [redacted] experienced and we appreciate the time and

attention your office has given this matter.

Sincerely,

Review: [redacted] Made an online reservation for a flight on July **. I did not select flexible dates. I selected a specific date. This website was deceitful in it's practice of giving dates different than what was requested. I made a reservation on a date I did NOT request.

Bait and switch - Switched the requested date on an airline fare search to an unrequested date on the booking.

They are holding my money on my credit card for up to two weeks or more. This dishonest business practice allows this company to use money that is NOT theirs. Further, they offered the flight I thought I booked for a higher price than the airline website - another gimmick to get MORE money.Desired Settlement: Want the company to STOP deceitful business practices and to refund the money to credit card immediately.

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In her complaint [redacted] is requesting a refund since the dates she submitted were incorrect.

On

July *, 2014, [redacted] or someone on her behalf went on our website and

submitted a one way reservation from Dallas, Texas to Idaho Falls, Idaho. The reservation was booked without the

assistance of one of our Customer Service agents, in these cases it is the

responsibility of the person making the reservation to make sure they read all

necessary and important information.

When a reservation is submitted our system is set up to offer

passengers flights at the lower rates. I

have enclosed what we call a “Copied Payment Page” which is captured just

before the reservation was submitted (see attachment). It was at this point she could either accept

or pick other flight options offered.

Our records indicate that she elected to purchase the lower rate on the

alternate dates.

[redacted] has also been advised that a refund was processed back to the original

credit card used (MasterCard ending in [redacted]) in the amount of $153.00. The credit may take up to 14 business days to

appear on her credit card statement. If

this refund does not appear in the time advised she may want to check with her

bank as to the delay.

We

appreciate the time and attention your office has given this matter. I am requesting that this complaint be closed

and not counted since [redacted] elected to submit her reservation with the

alternate date.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I requested a specific date on the online booking website. Since I did not select the option of receiving alternates dates, I felt that putting an alternate date as the FIRST item in the list of flights was a deceptive practice. The "alternate date" obviously was not noticeable. I had to wait an INORDINATE length of time for someone to answer the phone number given (about 30 minutes or so) and I was required to wait for the refund.

Waiting for the refund resulted in that amount being charged interest for the time it was on my account.

?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: [Your Answer Here]This business refuses to accept responsibility for deceitful business practices of changing the requested date for a flight to an alternate date. DECEIT DECEIT DECEIT.

I am making this complaint because business should not be able to bait and switch online customers requests for a particular date and then display ALTERNATE date. Deceitful business practise should stop..

NOTICE - NO apology from this business. The want to continue BAIT and SWITCH. Customer requests online a specific travel date and company displays unrequested ALTERNATE TRAVEL DATE - DECeitful.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the rebuttal we received regarding the above referenced booking

number. In her complaint [redacted] is

requesting a refund since the dates she submitted were incorrect.

On

July *, 2014, [redacted] or someone on her behalf went on our website and

submitted a one way reservation from Dallas, Texas to Idaho Falls, Idaho. The reservation was booked without the

assistance of one of our Customer Service agents, in these cases it is the

responsibility of the person making the reservation to make sure they read all

necessary and important information.

When a reservation is submitted our system is set up to offer

passengers flights at the lower rates for the cities requested. [redacted] was also advised “Please confirm that the dates, times of flight departures

and names of travelers are accurate, tickets are non-transferable and

non-assignable, name changes on tickets are not permitted, ticket cost and

service fees are non-refundable, all govt. and our service fees and taxes

are included in the total ticket cost, however, tickets are refundable within

twenty-four (24) hours of the time of purchase. Date and routing changes

will be subject to airline penalties and our service fees.”

[redacted] has also been advised that a refund was processed back to the original

credit card used (MasterCard ending in [redacted]) in the amount of $153.00. The credit may take up to 14 business days to

appear on her credit card statement. If

this refund does not appear in the time advised she may want to check with her

bank as to the delay.

If

[redacted] requires any further assistance she may contact our Billing

Department at ###-###-#### and one of our agents will be able to assist her.

We

appreciate the time and attention your office has given this matter.

Sincerely,

Review: Dear sir/madam,

I'm writing this letter regarding a service I received from [redacted]. Due to a death in the family on May [redacted], I purchased 2 tickets at the cost of $1200/ticket through [redacted] to travel from JFK, New York to New Delhi, India on the same day.

I received confirmation with booking #s for both tickets as well as a call from an [redacted] by the name of [redacted] confirming the purchase of 2 tickets.

Upon reaching the airport we were told that only the ticket for [redacted] was confirmed and reservation for [redacted] was not booked.

On making repeated calls to [redacted] and being on hold for 3 hours, they did nothing to accommodate us and instead they were blaming our bank for not clearing funds for the second ticket. The bank confirmed that they only received the requisition for one ticket. (This conversation was on a conference between the bank, [redacted], & I). Even after confirmation from the bank that they only got 1 ticket requisition, [redacted] didn't do anything instead we had to buy a last minute ticket from the airline for $2100.

Due to all this haphazardnous on behalf of [redacted] we had to go through mental harassment as well as emotional trauma & monetary loss.

My request to you is to take up the matter with [redacted] and have us fully compensated for our hard earned money for our ticket which amounts to $2100; purchased at JFK Etihad terminal.

Upon request, I can also provide copy of Death Certificate of the deceased family member for whom we were traveling in an emergency.

Thank you,

[redacted]Desired Settlement: Compensation for the loss we incurred

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In her complaint [redacted]

is requesting that she be compensated for the difference for the new ticket she

purchased since [redacted]’s reservation was marked as a possible fraud so no

ticket was issued.

Once

the reservation was confirmed and submitted for ticketing the ticket could not

be issued since credit card verification failed based on the following:

Review: booked flights through cheapoair and had them cancelled by cheapoair the same day but they will not refund the money for the flights.Desired Settlement: DesiredSettlementID: Refund

we just want our money back for flights that were cancelled by cheapoair.

Business

Response:

[redacted]

Dear [redacted]

This

is in response to the complaint we received regarding the above referenced

booking number. In his complaint [redacted] is requesting a refund due to the cancellation of his flight.

In

order for us to better assist [redacted] we need him to provide his booking

number. As soon as we have the information required, we will be able to look into

his reservation.

We

appreciate the time and attention your office gives to this matter. I am requesting that this complaint be closed

and not counted against us, based on the above information.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved

The booking number was [redacted] and the airline confirmation code is [redacted] and [redacted] for the return flight.

I have been trying to resolve this with cheapoair with no results, I have been lied to and ignored by cheapoair who said they had contacted the airline and were waiting on a response, we have contacted the airlines directly and there has been absolutely no contact from cheapoair. the airlines also have it on record that the flights were cancelled by cheapoair the day after they were payed for, which we only found out when we tried to check in for our flights 3 weeks after we booked them.

Thanks for your response, [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Dear [redacted]:

This is in response to the rebuttal complaint

we received regarding the above referenced booking number. In his rebuttal customer states that his

flights were cancelled by us and we will like to make it clear that it was an

error of the Global Distribution System (GDS), the network that enables the

automated transactions between the travel agencies and the airlines to

provision the reservation to the customers, who cancelled the [redacted]’s

flight

We are still working this situation with

GDS, but would like to inform the Revdex.com that a refund for 1,283.80CAD was requested to our financial

department for his original form of payment. Please know that he will see this

amount in 1-2 billing cycles.

We

regret any inconvenience [redacted] encountered with this situation.

We

appreciate the time and attention your office has given this matter. I am requesting that this complaint be closed

and not counted against us, based on the above information

.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Hi [redacted]

we have recieved the requested refund from cheapoair so you can change the status to resolved.

thanks for all your help we have been trying to get this money back for almost 6 months and im sure we would not of got it without your help, really appreciate it.

thanks

Regards, [redacted]

Sincerely,

Review: I bought an airticket ( confirmation # [redacted]) to travel to Sierra leone on April **, 2014. I fell ill in March that would not allow me to sit up for any amount of time let alone an international flight. I bought an insurance from [redacted] whose terms were never fully disclosed; in fact their website simply says "protect your tripnow."My problem is not with the insurance since I am not interested in a full refund at this time. However, when I found out that I couldn't make the trip at all, they told me they would go ahead and cancel the trip and that I should contact them at a later time for assistance. They also told me that although the ticket was nonrefundable, I would pay $300 dollars plus any changes in airfare should I want to reestalish my trip. I called them today and they refused to reestablish my itenerary even though I am prepared to pay the $300 on top of the $1406 I have already paid. Rather, they insist that I forfeit my money although the airline is willing to reestablish the intenerary if they get authorization from the agent. I dont want to lose everything because I think they misrepresented several terms of their contract and I am ready to pay the fees in penalty. No one wakes up everyday dreaming of throwing away nearly two thousand dollars.Desired Settlement: restablish my itenary with a penalty.

Business

Response:

[redacted]

Dear [redacted]

This

is in response to the complaint we received regarding the above referenced

booking number. In her complaint [redacted] is requesting a refund for a ticket she purchased via our online website.

We

would like to advise the Revdex.com that [redacted] has been informed

that we have submitted all necessary information to the Airlines Reporting

Corporation (ARC) who handles airline ticket distribution who in turn sent it to the appropriate

airline in order to obtain the refund she requested in the amount of $1,106.10

after deducting the airlines fee of $300.00.

The request was submitted on June **, 2014, the airlines have up to 60

days to comply and the refund will be processed back to the original form of

payment used when the reservation was submitted.

We

regret any confusion or frustrations [redacted] encountered and appreciate the

time and attention your office has given this matter.

Sincerely,

[redacted]

Review: I visited this website three times in the span of 3 weeks looking for airfaire, and when I went to pay, I was told the fare quoted was no longer available, and that I would have to pay 3x the original quoted price. The first time, they called me right back and told me they would match the 'low' price, only to get an e-mail confirmation with the wrong departure and arrival airports. The second time I attempted to book, I was shown a low enough airfare that I was willing to pay for when the search originally started, but they were not willing to accept payment when finalizing the transaction. Again, with a quote that was 3x higher. I called them right away to see if we could attempt to book this 'deal' and the agent told me that the airfare was no longer available, but that he would search for additional options. simultaniously, I received an e-mail from Cheapoair.com acknowldeging the fact that they had airfare for the dates I was looking for, and providing me with a $20 off Coupon. Again, I went on to the website and went through the process of 'booking' and all seats were suddenly available again. The agent on the phone acknowledged it is a problem on their side, and that they refresh their system every 4 hours, and that I had to accept their problem and book my airfare with these issues at hand. This is a bait and switch operation to get people on their site and to charge more than the originally posted price.Desired Settlement: I would like to book my airfare for 3/**/15- 4/*/15- IAD- POP 7:20- 2:33 (US airways 1173 & 935) & POP-IAD 4:45- 10:38 (US Airways 935 & 2330) as quoted for $2004.40 with coupon code [redacted] as advertised.

Business

Response:

[redacted]

Dear Sirs:

This

is in response to the complaint we received regarding the above referenced

booking number. In her complaint [redacted] is requesting that we honor the rate she tried to confirm but was sold out.

It

might help to explain a little how we work.

We are a travel agency, simply stated we are agents for the

airlines. We do not create the airfare,

the schedules or have any control over airfare or schedule changes. As we allow clients to access hundreds of

thousands of flights and fares, so does every other on-line travel agency

worldwide. Basically, this means that

anyone with a phone line or internet connection has access to these flights and

therefore seats and airfares can sell out quickly and it may take the airline

anywhere from 24 hours to several days to update our website on sold out fares

and flights.

On

May **, 2014, [redacted] was contacted by one of our customer service

agents. Our agent was able to confirm

flights for her family departing Washington DC to Puerto Plata, at a rate of $598.00

which per [redacted] was only $17.00 more than what she tried to confirm on line

($581.00). The flights were confirmed, tickets issued,

and confirmation sent.

Later

that same day [redacted] contacted our customer service department advising that

she would rather depart from Washington Dulles Airport and not Washington

National Airport. Our agent advised that

they would check for flights out of Dulles Airport but she declined their offer

and requested that her reservation be cancelled and service fees refunded.

We

regret any confusion or frustrations [redacted] encountered but if she elects to

rebook her reservation she will be subject to fares available today.

We

appreciate the time and attention your office has given this matter. I am requesting that this complaint be closed

and not counted against us, since our agent did offer to assist [redacted] which

she declined.

Sincerely,

[redacted]

Review: I purchased three ADULT airline tickets at $802 per person for my family from cheapoair.com. Two days later, I contacted cheapoair.com to add an INFANT-on-lap ticket. I was told that "the infant ticket is $592.50". According to the customer representative, the reason for the high price is that the adult ticket had increased to $1200, the infant ticket is 45% of adult ticket for any flight from foreign country to US plus tax. It was also a high pressure sale because the representative kept saying that the price is going up soon. Based on the information provided by the representative, I paid $592.50 for an INFANT (under two) without any seat.

Later on, I went to the airline website to check the travel document and noticed that the airline policy for INFANT-on-lap ticket is 10% of the audit ticket.

Obviously, the customer representative was lying about the price. In the email receipt, there is no itemized details (did not show it is an infant ticket, only show the amount of $592.50).Desired Settlement: they charged 45% of $1200, which should be 10%. Therefore, I request a refund of the difference, which is $1200*35%=$420.

If they refuse to refund the difference, I would like to cancel the infant ticket and request a full refund of $592.50.

Thank you!

Business

Response:

April 8, 2014

Revdex.com

Ellie George

30 E. 33rd

St. 12th Floor

New York, NY 10016

RE:

Ying Zhou/Case 9992527

Booking number 20788963

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In her complaint [redacted] is requesting a refund for the amount she was charged to add an infant to

her reservation.

As a

gesture of good will a refund was processed in the amount of $500.00

The

refund was processed back to her **ending in **. We also advised that this process may take

between 10 – 14 business days before it may reflect back to his account.

We

regret any confusion or frustrations [redacted] encountered and CheapOair is

committed to resolving any complaint in a timely manner.

We

appreciate the time and attention your office has given to this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: When booking my ticket I was in Cambodia, internet connections there are spotty and while booking the connection timed out... I received an error mesg. I checked my email several times and there was nothing from [redacted]. I proceeded to book directly with the airline. After booking directly with Vietnam Air I received a ticket order confirmation from both the airline and onetravel. I was double booked.

I immediately called onetravel, I spoke to "Harris" who called me back at my hotel to process a refund. I was assured that I would receive a full refund and the tickets had been cancelled, that I would receive a confirmation via email, and a full refund within 72 hours as I was within onetravel's 4 hour refund window.

I never received the confirm.

When I went to the airport, they confirmed that I had still had two sets of tickets, and nothing had been cancelled.

Vietnam air told me that I could receive a full refund from the airline for the tickets booked directly, however I feared that if I cancelled those tickets as well It could possible leave me with no seat on the flight if "Harris's" cancellation with onetravel was actually pending. I chose to believe that onetravel would legitimately honor their policy and refund me without issue.

After I arrived in Vietnam I called onetravel and spoke to Jame M[redacted], who did not see any refund or cancellation in the system. He did confirm that he saw what he referred to as "Harris's Footprints" in the system less than an hour after I booked the tickets with OneTravel online. Jame M[redacted] stated that it appears Harris made an error when putting thru my refund that he would escalate the issue and there will be no problem getting me my refund within 72 hours. I was assured that the waivers team had escalated this issue up the ranks and Linda G[redacted] was going to work through the red tape and tackle this issue. He gave me his personal email and his word that he would stay in contact with me and keep me informed "every step of the way". Jame replied to my first email 24 hours later but failed to reply to my following 7 requests for an update.

Vietnam air confirms that these tickets can be refunded... But ONLY payable to onetravel in LasVegas.. They offered me vouchers for the tickets but only if I do so in their Hanoi Vietnam headquarters, which I visited. However I declined their offer as I was told by onetravel that they were already processing my refund.

I am no longer in Hanoi.. That ship has sailed.

I proceeded to email the one travel help email link on their website. I received a reply from Mindy O[redacted] stating that she was personally going to forward this matter to her manager in the morning when he arrives, and email me immediately afterwards. I never heard from her again and my requests for an update go unanswered.

Onetravel has caused me to waste many hours of my honeymoon and I am quite disgruntled at their lack of consideration.

I have records of my calls to onetravel within 1 hour of booking as well as proof that I was on the same flight that was booked with One Travel.. I supplied Jame M[redacted] with all of this information including ticket numbers. I am under the impression that onetravel is a criminal organization posing as a ticket consolidator.Desired Settlement: I am entitled to a refund

Review: Dear Sir/Madam,

My name is [redacted] from [redacted]. On July **, 2013, I reserved & purchased 2 online round trip airline tickets from CheapOair for $555.94. However, on February [redacted], 2014, due to a family situation, I called CheapOair to see if I could still make a change to my original flight reservation date.

So, on Feb [redacted], 2014, after speaking to a CheapOair representative over the phone, I decided to go ahead & make changes to my flight reservation. During this phone conversation, the representative had made me believe that CheapOair would be able to apply my advance payment of $555.94 that I had I paid back in July of 2013 towards my new airline tickets. There would only be an additional penalty charge of about $300 that I would have to pay for making this change.

But, when I looked at my online bank statement later that same morning I panicked. The amount that CheapOair debited from my account was not what I had expected. The new amount that was debited from my account $883.96 in addition to the $555.94 that I had already paid towards my tickets in July of 2013.

I immediately called and spoke to 2 different representatives from the CheapOair company. I explained that the amount that they charged from my bank account was not at all what I was told that I’d be charged. I expected to be charged a penalty of about $300 for the flight change according to the earlier phone conversation and not $883.96.

The company’s representative was very rude over the phone. But, what I am really upset about, and I think is not at all fair, is that the representative ([redacted]) told me that I would not even get my original tickets back nor my $555.94 that I had paid in 2013 refunded back to me. According to the representative, both the old and the new set of tickets were cancelled by the company.

I really don’t think it’s fair that they have not only kept the $555.94 that I had paid them in 2013 along with a fresh new charge they made on Feb [redacted]this year in the amount of $883.95 and now I don’t have any plane ticket to show for nor a refund of the $883.95 back into my account as of Thursday, Feb **, 2014.

Sincerely,

[redacted]Desired Settlement: I would like to see that the company sends me back my total amount of $883.96 like they said they would and a credit or my tickets back for the $555.94.

Business

Response:

Dear [redacted]:

This is in response to the complaint we received regarding the above referenced booking number. In her complaint [redacted] sates that she has not received her refund of $883.96 as promised.

Our records indicate that two refunds have been processed. The first refund was processed on February **, 2014, in the amount of $854.06, the second on February **, 2013, for $29.90 totaling $883.96.

The refunds were processed back to the original credit used when she submitted her original request. This process may take between 10 – 14 businesses days before it may reflect back to her account.

We regret any confusion or frustrations [redacted] encountered and if she has any further questions she may contact our Billing Department at [redacted] and one of our agents will be able to assist her.

We appreciate the time and attention your office has given to this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[The business did not addres the remaining balance of $555.94. They have cancelled my tickets and did not return the money to my account.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted]

This

is in response to the rebuttal we received regarding the above referenced

booking number. In her complaint [redacted] sates that she has not received her refund of $883.96 as promised.

As

per my original letter dated February [redacted], 2013, two refunds were processed. The first refund was processed on February [redacted], 2014, in the amount of $854.06, the second on February [redacted], 2013, for $29.90

totaling $883.96.

On

February [redacted], 2014, [redacted] called our customer service department requesting

that her reservation be cancelled. Our

agent advised that she would be refunded the $883.96 that she was charged when

she changed her reservation.

She

would hold a credit with United Airlines for her original ticket she purchased

on July **, 2013, based on our Terms and Conditions. The credit amount would be

for $534.95 and she would need to complete her travel no later than July **,

2014, and would be subject to all airlines fees as well as any fare difference

the airline may charge.

We

regret any misunderstanding between [redacted] and our customer service agent but

no other refund will be offered since our non-refundable policy was advised in

our Terms and Conditions prior to [redacted] submitting her request.

We

appreciate the time and attention your office has given to this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I will contact U.S Airways directly to arrange my travel.

Sincerely,

Review: I have booked a flight using cheapoair.com. I called them to change the date of my return flight. They say the penalty charge is $210 each way. I told them I only want to change one way. They still tell me I have to pay for each way even though I am not changing it. They said it is the airline's policy not theirs. I called the airline. The airline said the the charge should only be for the flight I am changing not both flights. They also said for cheapoair.com to call them to explain while I am on the line. Cheapoair.com refused to call them. They stuck with the same B.S. and refused to connect the airline. I also asked for the price of the difference of the one way. They said they have to charge me for a complete round trip again even though I am not changing my departure flight. This is a scam. In no way is it helping the traveler.Desired Settlement: To be honest, I would like cheapoair.com to go out of business.

Consumer

Response:

Yes, I understand you can not put them out of business. Instead I would like a a discount for further bookings although I would rather not give them any business again. The reason I request this, they are holding me hostage (not literally). I am willing to pay the $210, the airline requires, change fee plus the difference of the one way flight. They will not allow this and blame it on the airline even though the airline has told me this is not true nor is it their policy.

Instead Cheapoair.com would like to charge me for a whole new round trip plus $420. I do not want to change all my flights, just one. They are scamming their customers.

Business

Response:

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In her complaint [redacted] is requesting compensation since she feels she was overcharged to

change her reservation.

On

February *, 2014, [redacted] or someone on her behalf went on our website

and submitted a reservation from New York, New York to London, England.

Prior

to submitting her reservation she was also advised “Please

confirm that the dates, times of flight departures and names of travelers are

accurate, tickets are non-transferable and non-assignable, name changes on

tickets are not permitted, ticket cost and service fees are non-refundable, all

govt. and our service fees and

taxes are included in the total ticket cost,

however, tickets are refundable within twenty-four (24) hours of the time of

purchase. Date and routing changes will

be subject to airline penalties and our service fees.”

Also listed in our Terms and Condition under Changes to Flights

Already Purchased: “Any and all changes made to the

itinerary are restricted and are subject to airline fare rules, whichever is

more restrictive; all our tickets, hotels, cars, packages and cruises do not

allow any date or name changes after the booking is completed. For any itineraries

where changes are permitted, an exchange/change fee is charged by CheapOair plus airline penalties and any fare difference.

Please contact our call center to determine the total cost of exchanging your

ticket”.

On

April **, 2013, [redacted] called our customer service department requesting

that she be allowed to change her return date.

I have enclosed (see attachment) of the email that was sent advising the

new flight information and the addition cost to change her reservation would be

a total of $674.30 or $337.15 per person.

Included in the cost were the airline airlines changing fee, fare

difference, and our service fee.

We

regret any confusion or frustrations [redacted] encountered but no

compensation will be offered since this information was provide prior to [redacted] submitting her reservation.

We

appreciate the time and attention your office has given this matter. I am requesting that this complaint be closed

and not counted against us, since there was no error on our part since airline

charge fees have been a standard practice within the travel industry.

Sincerely,

Review: I booked a flight to Australia through cheapoair.com, and when it was getting closer to my trip, I noticed that my name on the flight was spelled [redacted]. It should be spelled [redacted]. I can't fly especially out of the country with my name misspelled. In the confirmation email, my name is spelled properly. I called cheapoair, and they told me that I would need to contact Qantas directly. I then contacted Qantas and was told that cheapoair would need to contact them directly. They have an agreement with them that denies them being about to allow me to have my name changed without cheapoair.com contacting them about the change. I then called cheapoair.com again, and was transferred 4 different time and then hung up on. I then called back and after being transferred several times was on hold for a while. I was told by the csr that they would request a change and I would need to call back in 4-5 days. This Monday, I called cheapoair.com back and was told that they are still getting in contact with Qantas. I would need to call back in a couple of days. Today, Friday, I called back was told that they are still checking with Qantas. I asked why it was taking so long and that it only took me 5 minutes to reach them. And it is taking them one and a half weeks. I then asked them how they were trying to get in contact Qantas. In which the CSR kept dodging the questions. She said that the only thing that I could do is to just wait. I can't wait much longer bc my flight leaves next Sunday. I just need my name changed for [redacted] to [redacted].Desired Settlement: I just want my name changed on the ticket so that I can travel to Australia

Business

Response:

May **,

2014

RE: [redacted]/case [redacted]

Booking

number: [redacted]

Dear

[redacted]:

We

have received the information forwarded by your office regarding the complaint

filed by **. [redacted]. In his

complaint he has asked that the spelling of his name be corrected on his

airline tickets. We understand the

concern that **. [redacted] has and we also understand that it appears to be a

very easy request. Unfortunately the rules set by the airline for name changes

need to be abided by as it is considered a matter of national security.

[redacted] went onto our website on March **,

2014. At that time the name for the

passenger was entered as [redacted]. An email booking receipt as well as an email

confirmation was sent to him showing all of the details of the reservation

including the name. We received no communication regarding any discrepancies in

the reservation until April **.

At

that time we advised him that we would need to get authorization from the

airline. Only they can allow changes to be made. [redacted] has since been notified that the

airline has denied the request. There is more than one airline in the

reservation and a change to the name would cause the space being held on the

other airline to cancel out. [redacted] would then have some of his flight

segments cancelled. He has been advised that because the change in the name

only means adding an additional (T) to the last name there should be no problem

when checking in for his flights. He was also given the option of buying a new

ticket and getting a refund for the original ticket. This, according to the

rules set by the airline, would need to be done at the current fare. [redacted] advised us that he will just go to the airport with his current ticket.

We

have made sure that the airlines involved in [redacted]’s travel are aware of

the correct spelling of his last name. Notes have been added into his

reservation so that they can be seen when he checks in for his flights. We have made every effort to assist [redacted] and to advise him of all information.

We are now asking that this complaint be closed.

We

appreciate the time and attention your office has given to this matter.

Thank

you

Review: I never signed up for Fareportal's services, but they claimed that I opted for a $1 trial period after purchasing a ticket through their website. I have never purchased tickets through a third party (if I fly Delta, I buy from the Delta website), and have never even heard of their business until I found their billing statement. I was charged $16.99/month for some extended warranty program after the trial period ended. They said that the $1 trial period came with a $20 gas card, but I don't even own a car so I would never have signed up for something like that in the first place. I suspect that someone got hold of my information and signed me up, but I cannot prove it.

When I called to inquire about the charges they said they had no record of my name & phone number in their database. They said that they needed my credit card number in order to proceed with my complaint. Considering that they had been charging me $16.99 for months, it's mighty suspicious that they didn't have record of me, and that they needed my credit card number to proceed. I did not give them the credit card number, and instead contacted my bank to get at least partially reimbursed for the charges. I think Fareportal is a scam.Desired Settlement: The charges have been recurring since the summer of 2013. I don't know how far back I can be reimbursed, but since I didn't sign up for their services and since they were so useless in getting it all straightened out, I think I deserve as much as possible. And someone should be keeping a close eye on their manipulative business practices.

Business

Response:

[redacted]

Dear [redacted]:

This is in response to the complaint we received regarding the above referenced

booking number. In his complaint [redacted] states that he never purchased a ticket via our website.

Our records indicate that [redacted] did submit a reservation on July, **, 2013, for a one way reservation from San Francisco, California to Denver,

Colorado (see attachment.)

At that time he could have enrolled in one of the companies that

advertise on our website such as [redacted] or Great Fun, who in turn would be

the ones charging him their monthly fee.

In order to research his concerns [redacted] will need to contact our

Billing Department at ###-###-#### and one of our billing agents will be able

to assist him.

We regret any confusion encountered by [redacted] and we appreciate the

time and attention your office has given this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

There was a major issue in my complaint that was not addressed in their response. When I called this business, they claimed they had no records of my business transaction. I gave them my first and last name, and the representative said he couldn't help me until I gave him my credit card number. I wasn't about to give them my credit card number since I didn't know who/what the business was and whether or not they were legitimate.So here is my revised complaint: This business charged me $16.99/month for six months, and still didn't have record of my name in their system when I called them to resolve the issue. They claimed to need my credit card number just to find my record. Then when I complained to the Revdex.com, they had no trouble finding my name and record in their system without knowing my credit card number.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Dear [redacted]:

This is

in response to the rebuttal letter we received regarding the above referenced

booking number. In his complaint [redacted] states that he never purchased a ticket via our website.

As

stated a reservation was submitted by [redacted] on July, **, 2013, for a one

way reservation from San Francisco, California to Denver, Colorado.

At that

time he could have enrolled in one of the companies that advertise on our

website such as [redacted] or [redacted], who in turn would be the ones charging

him their monthly fee.

In

order to research his concerns [redacted] will need to contact our Billing

Department at ###-###-#### and one of our billing agents will be able to assist

him.

We

regret any confusion encountered by [redacted] and we appreciate the time and

attention your office has given this matter.

Sincerely,

The worst experience ever. They hung up on me several times. I was transfered and put on hold 7/8 times for an average of 45 minutes at at time without speaking to a human being. They charged my checking account twice for a single transaction and put my account in the red. To top it all off they kept telling me id receive a call back within a few hours, it has been 3 days and lm yet to receive that call. Meanwhile they email me twice stating they attempted to call me. Both times l had my phone in my hand and it did NOT ring. I got hung up on repeatedly and given misinformation with each call. My issue still hasnt been resolved and they all always ask for my number to call me back unless the call gets disconnected and NO ONE HAS CALLED ME BACK STILL! I will NEVER EVER EVER EVER EVER book with them again!

Review: There was a $50 cash back rebate offered with the purchase of an airline ticket. I purchased an airline ticket on December **, 2013 and still not have received the $50 rebate.Desired Settlement: I would like to receive the $50 rebate

Business

Response:

[redacted]

Dear [redacted]:

This is in response to the complaint we received in reference to the above referenced booking number. In her complaint [redacted] states that she has not received her $50.00 rebate she was promised.

The rebate [redacted] is referring to was not offered by CheapOair. When she received her booking receipt she was advised to “click here to claim your $50.00 Rebate. Billing terms and conditions apply. Claim you Cash Back with enrollment in Great Fun”. Great Fun is a premier savings club who advertises on our website.

We regret any confusion or frustration [redacted] encountered but no refund will be offered. If she enrolled in Great Fun’s program she will need to contact them regarding any rebate due.

We appreciate the time and attention your office has given to this matter.

Sincerely,

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Description: TRAVEL AGENCIES & BUREAUS, AIRLINES-TICKET AGENCIES

Address: 213 West 35th Street Suite 1301, New York, New York, United States, 10001

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