Fareportal Inc.

Review: Hello, I bought flight tickets through onetravel's website. It is from Istanbul to Munich, Munich to Frankfurt, and Frankfurt to Philadelphia. I think they are obligated to note that a transit visa is needed but they didn't. I just called them and ask about that, then they told me that they did marked it on their web, which is a very small place that nobody would even realize. Now they are telling me it's my fault for not realize that invisible sign. Besides, after I clicked that invisible sign, they recommended a place to check which gives wrong info:

"[redacted]. "

So I check this website which is provided by onetravel and it says no visa is required. But I had problems with my airline and it turns out that I needed a visa. I feel I was deceived.

Booking Number: [redacted]Desired Settlement: I would like a refund for the flight tickets. Or onetravel changes my flight on the same day so I can fly back to the states.

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced booking

number. In her complaint [redacted] is

requesting compensation since was given incorrect information from [redacted].

Prior

to submitting her reservation [redacted] was advised “Passport / Visa: For

international travel, all passengers must be in possession of valid travel

documents such as ticket, passport, visas, transit visas, Schengen Visas and

all other entry permits. Your passport must be valid for 6 months after your

return date. While sometimes we may be able to assist with visa and passport

information, it is solely the responsibility of the passenger(s) to arrange for

all documents needed to enter the country you are traveling to, or passing

through in transit. Please note, a roundtrip or ongoing ticket may be required

for certain international cities. If you are traveling one way, please verify

with the airline or Consulate General to prevent any issues at time of

boarding. Click here for visa information to the country you are

traveling”.

Once

she clicked on the link we provided she was requested to complete the

information needed (see attachment). Based

on the information she provided our customer care agent she holds a passport

issued by the People’s Republic of China and as you can see a transit visa is

required to travel via Germany.

We regret any confusion

encountered by [redacted] but no refund will be offered based on the above

information.

We appreciate

the time and attention your office has given to this matter.

Sincerely,

Karen R[redacted]Customer

Service Manager[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

This company is ridiculous. Obviously, I'm travlleing to Turkey and transfer in Germany. I'm NOT traveling to Germany. The following attachment this company gives says the destination is Germany WHICH IS WRONG. They are just trying to play language game here which seems really [redacted]. I checked from their website before I purchase the ticket, it recommended me to use this visa search tool and I put exact info into it which shows that I don't need visa as my picture shows. This company's leader has to take responsibility instead of acting like an [redacted]. They are not fooling anybody.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

September **, 2015

[redacted]

Dear [redacted]:

This

is in response to the rebuttal we received regarding the above referenced booking

number. In her complaint [redacted] is

requesting compensation since she was denied boarding by the airline since she

did not have proper travel documents.

I

would like to thank [redacted] for providing the information. This information has been submitted to our Information

Technology Department requesting further investigation.

Based

on her original request a refund has been submitted for the $360.00 she

requested.

Please

see the attached screenshot of our Refund Page below, showing the balance due

was processed. Below is the date of the

request and the Processor Approval Code showing the dollar amount to be removed

from our bank, Chase Manhattan.

The

credit may take up to 14 business days to appear on her credit card statement.

We apologize for what [redacted] encountered and it was not our

intention to deceive since all of our information listed on our website refers

to Travisa.

We appreciate the time and attention your

office has given to this matter.

Sincerely,

Karen R[redacted]Customer Service Manager[redacted]

Consumer

Response:

Thank you very much for your work. I couldn't get my money back if weren't for you.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Purchased return ticket from Kingston, Jamaica to FT Lauderdale, Florida online towards end of April, 2013 for approx. $298. Received call from [redacted] on May *, 2013 at 1:12pm advising that the quotation was incorrect and there is an additional charge of $40. Confirmation # [redacted]. 1st leg, Jet Blue, Flight # [redacted], departed 5:20pm. Phone # was ###-###-####Desired Settlement: It is immoral to advise one fare on the web and then counter this days later saying the information published by Cheap O Air is not always correct. I expect the Company to honour the advertised price. The stress was horrendous.

Business

Response:

This is in response to the complaint we received regarding the above referenced booking number. In her complaint [redacted] is requesting a refund in the amount of $40.00 which is the fare difference of what she request and what was confirmed.

It might help to explain a little how we work. We are a travel agency, simply stated we are agents for the airlines. We do not create the airfare, the schedules or have any control over airfare or schedule changes. As we allow clients to access hundreds of thousands of flights and fares, so does every other on-line travel agency worldwide. Basically, this means that anyone with a phone line has access to these flights and therefore seats and airfares can sell out quickly. When a reservation is made with us, a request is then sent to the airline in question. In very rare cases, a request can come back denied by the airline. At this point we send the client an e-mail making the client aware that the airfare has been declined by the airline and we advise the alternate price being offered by the airline. We also advise the client has a choice of cancelling with no fee or purchasing the higher priced ticket. If we do not get a response from the client, we cannot just charge the client’s credit card a higher price without the credit card holder’s authorization, so the tickets are not issued. Airlines will only allow us to hold an un-ticketed reservation for 24 hours before we must cancel it.

In her complaint [redacted] is requesting that we cover the difference between the contract price and the actual cost of travel. As I mentioned above, on rare occasions this does happen and we do make clients aware of this fact. In the confirmation we sent to him under the title “Advice to Travelers” in clear bold print, states “In extremely rare cases Airlines’ rules or fares may change prior to the issuance of tickets…” it goes on to say that we reserve the right to notify the client of this change within three (3) business days.

When [redacted] was contacted by our customer service department she was advised that the airline could not confirm the rate submitted. In order to confirm the flights requested she would be subject to the new fare offered by the airlines. [redacted] elected to accept the flights at the higher rate.

We regret any confusion encountered by [redacted] but no refund will be offered based on our Terms and Conditions and per our records she has already started her travel.

We appreciate the time and attention your office has given to this matter.

Sincerely,

Customer Service Manager

Review: After entering specific flight info CheapOAir's first selection is a lower priced flight not meeting the search criteria.

On 12/**/14 at 6pm CT I was directed to CheapOAir's website from [redacted]. The main page requested my desired flight date/location. I entered a flight from minneapolis to denver, one way leaving 12/**. The top of the page lists the results by airline and price. I clicked on the lowest price, also the first result listed ($126). After forwarding me to this flight I clicked book flight and proceeded to check out. It wasn't until I got to the confirmation screen that I realized I had booked a January [redacted] flight! I immediately called and the representative informed me he could change the flight without any fee. The flight available on that day was [redacted] 117 leaving at 6:15AM. He informed me the difference was $146. Here is where I became even more frustrated. This exact flight is listed on their website for just $206 an $80 difference. I explained that I wouldn't pay more than 80 since that's the price their company lists online. He then said he could give me a 25% "discount" bringing the price down to around 120, which I wouldn't except. Finally he gave me a "supervisor discount" which made the difference $82. I asked him to refund my money because by now I had already searched this same flight on [redacted] website and they were offering it for 188, $20 less than CheapOAir. I asked to speak to the supervisor and he said, ma'am we are talking about a difference of $2 and said he would refund the whole flight. I asked to speak to a supervisor again and he said he would just take care of it. I agreed and he informed me I would receive an email confirmation of my refund. I ended up purchasing the flight for 189 on travelocity's website. I barely had enough funds to cover it since I have a pending charge from CheapOAir. If this wasn't the definition of bait and switch I dont know what is. The screen of my search results clearly said I searched 12/**yet the first flight that popped up was one for 1/2 at a very low price.Desired Settlement: I am just requesting a refund. The representative said he processed my request.

Business

Response:

December **, 2013

Review: There was a $50 cash back rebate offered with the purchase of an airline ticket. I purchased an airline ticket on December **, 2013 and still not have received the $50 rebate.Desired Settlement: I would like to receive the $50 rebate

Business

Response:

[redacted]

Dear [redacted]:

This is in response to the complaint we received in reference to the above referenced booking number. In her complaint [redacted] states that she has not received her $50.00 rebate she was promised.

The rebate [redacted] is referring to was not offered by CheapOair. When she received her booking receipt she was advised to “click here to claim your $50.00 Rebate. Billing terms and conditions apply. Claim you Cash Back with enrollment in Great Fun”. Great Fun is a premier savings club who advertises on our website.

We regret any confusion or frustration [redacted] encountered but no refund will be offered. If she enrolled in Great Fun’s program she will need to contact them regarding any rebate due.

We appreciate the time and attention your office has given to this matter.

Sincerely,

Review: I booked a flight to Australia through cheapoair.com, and when it was getting closer to my trip, I noticed that my name on the flight was spelled [redacted]. It should be spelled [redacted]. I can't fly especially out of the country with my name misspelled. In the confirmation email, my name is spelled properly. I called cheapoair, and they told me that I would need to contact Qantas directly. I then contacted Qantas and was told that cheapoair would need to contact them directly. They have an agreement with them that denies them being about to allow me to have my name changed without cheapoair.com contacting them about the change. I then called cheapoair.com again, and was transferred 4 different time and then hung up on. I then called back and after being transferred several times was on hold for a while. I was told by the csr that they would request a change and I would need to call back in 4-5 days. This Monday, I called cheapoair.com back and was told that they are still getting in contact with Qantas. I would need to call back in a couple of days. Today, Friday, I called back was told that they are still checking with Qantas. I asked why it was taking so long and that it only took me 5 minutes to reach them. And it is taking them one and a half weeks. I then asked them how they were trying to get in contact Qantas. In which the CSR kept dodging the questions. She said that the only thing that I could do is to just wait. I can't wait much longer bc my flight leaves next Sunday. I just need my name changed for [redacted] to [redacted].Desired Settlement: I just want my name changed on the ticket so that I can travel to Australia

Business

Response:

May **,

2014

RE: [redacted]/case [redacted]

Booking

number: [redacted]

Dear

[redacted]:

We

have received the information forwarded by your office regarding the complaint

filed by **. [redacted]. In his

complaint he has asked that the spelling of his name be corrected on his

airline tickets. We understand the

concern that **. [redacted] has and we also understand that it appears to be a

very easy request. Unfortunately the rules set by the airline for name changes

need to be abided by as it is considered a matter of national security.

[redacted] went onto our website on March **,

2014. At that time the name for the

passenger was entered as [redacted]. An email booking receipt as well as an email

confirmation was sent to him showing all of the details of the reservation

including the name. We received no communication regarding any discrepancies in

the reservation until April **.

At

that time we advised him that we would need to get authorization from the

airline. Only they can allow changes to be made. [redacted] has since been notified that the

airline has denied the request. There is more than one airline in the

reservation and a change to the name would cause the space being held on the

other airline to cancel out. [redacted] would then have some of his flight

segments cancelled. He has been advised that because the change in the name

only means adding an additional (T) to the last name there should be no problem

when checking in for his flights. He was also given the option of buying a new

ticket and getting a refund for the original ticket. This, according to the

rules set by the airline, would need to be done at the current fare. [redacted] advised us that he will just go to the airport with his current ticket.

We

have made sure that the airlines involved in [redacted]’s travel are aware of

the correct spelling of his last name. Notes have been added into his

reservation so that they can be seen when he checks in for his flights. We have made every effort to assist [redacted] and to advise him of all information.

We are now asking that this complaint be closed.

We

appreciate the time and attention your office has given to this matter.

Thank

you

Review: I have booked a flight using cheapoair.com. I called them to change the date of my return flight. They say the penalty charge is $210 each way. I told them I only want to change one way. They still tell me I have to pay for each way even though I am not changing it. They said it is the airline's policy not theirs. I called the airline. The airline said the the charge should only be for the flight I am changing not both flights. They also said for cheapoair.com to call them to explain while I am on the line. Cheapoair.com refused to call them. They stuck with the same B.S. and refused to connect the airline. I also asked for the price of the difference of the one way. They said they have to charge me for a complete round trip again even though I am not changing my departure flight. This is a scam. In no way is it helping the traveler.Desired Settlement: To be honest, I would like cheapoair.com to go out of business.

Consumer

Response:

Yes, I understand you can not put them out of business. Instead I would like a a discount for further bookings although I would rather not give them any business again. The reason I request this, they are holding me hostage (not literally). I am willing to pay the $210, the airline requires, change fee plus the difference of the one way flight. They will not allow this and blame it on the airline even though the airline has told me this is not true nor is it their policy.

Instead Cheapoair.com would like to charge me for a whole new round trip plus $420. I do not want to change all my flights, just one. They are scamming their customers.

Business

Response:

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In her complaint [redacted] is requesting compensation since she feels she was overcharged to

change her reservation.

On

February *, 2014, [redacted] or someone on her behalf went on our website

and submitted a reservation from New York, New York to London, England.

Prior

to submitting her reservation she was also advised “Please

confirm that the dates, times of flight departures and names of travelers are

accurate, tickets are non-transferable and non-assignable, name changes on

tickets are not permitted, ticket cost and service fees are non-refundable, all

govt. and our service fees and

taxes are included in the total ticket cost,

however, tickets are refundable within twenty-four (24) hours of the time of

purchase. Date and routing changes will

be subject to airline penalties and our service fees.”

Also listed in our Terms and Condition under Changes to Flights

Already Purchased: “Any and all changes made to the

itinerary are restricted and are subject to airline fare rules, whichever is

more restrictive; all our tickets, hotels, cars, packages and cruises do not

allow any date or name changes after the booking is completed. For any itineraries

where changes are permitted, an exchange/change fee is charged by CheapOair plus airline penalties and any fare difference.

Please contact our call center to determine the total cost of exchanging your

ticket”.

On

April **, 2013, [redacted] called our customer service department requesting

that she be allowed to change her return date.

I have enclosed (see attachment) of the email that was sent advising the

new flight information and the addition cost to change her reservation would be

a total of $674.30 or $337.15 per person.

Included in the cost were the airline airlines changing fee, fare

difference, and our service fee.

We

regret any confusion or frustrations [redacted] encountered but no

compensation will be offered since this information was provide prior to [redacted] submitting her reservation.

We

appreciate the time and attention your office has given this matter. I am requesting that this complaint be closed

and not counted against us, since there was no error on our part since airline

charge fees have been a standard practice within the travel industry.

Sincerely,

Review: Email advertisement for flights were quoted as one price but were 4 times the price when trying to book the fare. Even when speaking to a representative for 1 hr, she had the same responds happen when she went to submit my credit card. There were no fares available at all at the advertised priceDesired Settlement: Flight from Newark airport to New Orleans La for the price quoted at 3$330 per ticket

Business

Response:

[redacted]

Dear [redacted]:

This is in response to the complaint we received from [redacted]. In her complaint she is requesting that we

honor the rate she tried to confirm which was sold out.

It

might help to explain a little how we work.

We are a travel agency, simply stated we are agents for the

airlines. We do not create the airfare,

the schedules or have any control over airfare or schedule changes. As we allow clients to access hundreds of

thousands of flights and fares, so does every other on-line travel agency

worldwide. Basically, this means that

anyone with a phone line or internet connection has access to these flights and

therefore seats and airfares can sell out quickly and it may take the airline

anywhere from 24 hours to several days to update our website on sold out fares

and flights.

We

regret any confusion or frustrations [redacted] encountered but if she elects

to rebook her reservation she will be subject to fares available today.

We

appreciate the time and attention your office has given this matter. I am requesting that this complaint be closed

and not counted against us, based on the above information

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my connt has NOT been resolved because not only did I try booking online but spent 45minutes with an agent looking for a flight. After she put in my credit card info she told me the price changed from $400 to $2000. Cheapoair appears to quote one price but charge another. I believe they do not have any fares at the advertised price. Isn't this known as "bait and switch"

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the rebuttal we received from [redacted]. In her original complaint she is requesting

that we honor the rate she tried to confirm which was sold out.

It

might help to explain a little how we work.

We are a travel agency, simply stated we are agents for the

airlines. We do not create the airfare,

the schedules or have any control over airfare or schedule changes. As we allow clients to access hundreds of

thousands of flights and fares, so does every other on-line travel agency

worldwide. Basically, this means that

anyone with a phone line or internet connection has access to these flights and

therefore seats and airfares can sell out quickly and it may take the airline

anywhere from 24 hours to several days to update our website on sold out fares

and flights.

We also

advised in our Terms and Conditions the following:

All offers, prices, and conditions

of sale may be subject to:

change without notice;

advance purchase, eligibility, seating, or other

limitations;

travel days, dates, minimum or maximum stays, holidays,

seasons, blackout dates, stopovers, and/or wait listing restrictions;

reservation validation limitations of up to one year

(if any extension permitted, penalties/restrictions may apply);

other conditions/restrictions; and availability.

Again,

we regret any confusion or frustrations [redacted] encountered but if she

elects to rebook her reservation she will be subject to fares available today.

We appreciate the time and attention your office has given this matter. I am requesting that this complaint be closed

and not counted against us, based on the above information

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have used many online travel agencies and have never had a problem Their response is unacceptable.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Imade a reservation for a flight. First they charged me $75.00 extra for each ticket and they never said they were going to do so. Then when I went to cancel the flight reservation a week later, they said I can't cancel it. it is non-refundable. The website states you can cancel up to 12 hrs before the flight with free cancellation. They want to charge me $25.00 fee a ticket. Then I can't cancel. I am not happy with their services at all. They are telling me one thing and their website says something completely different. That is not good business practices. I just want my refund backDesired Settlement: Refund paid in full without their fees they are talking about.

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In his complaint [redacted] is requesting a refund for non-refundable tickets he purchased via our

online website.

On

June **, 2014, [redacted] or someone on his behalf went on our website and

submitted a round trip reservation from Cleveland, Ohio to Atlanta,

Georgia. The reservation was booked

without the assistance of one of our Customer Service agents, in these cases it

is the responsibility of the person making the reservation to make sure they

read all necessary and important information.

He

was also advised “All airline tickets are 100%

non-refundable. Any

and all changes made to the itinerary are restricted and are subject to airline

fare rules, whichever is more restrictive; all our tickets, hotels, cars, packages

and cruises do not allow any date or name changes after the booking is

completed. CheapOair does not guarantee,

and shall not be responsible for, any bookings or reservations made or

confirmed to you in the event that the original itinerary has been changed by

the supplier pursuant to customer's request or supplier's schedule changes. For

any itineraries where changes are permitted, an exchange/change fee is charged

by CheapOair plus airline penalties and

any fare difference.

[redacted] also stated that our

website advises that you can cancel up to 12 hours before the flight at no cost. What [redacted] was advised (see attachment)

“if you booked your flight today and your plans fall through, you will be able

to cancel your ticket free of charge if you cancel within 4 hours of booking or

for a small fee within 24 hours.

The $75.00 [redacted] is referring

to in his complaint is our non-refundable service fee he agreed to pay prior to

submitting his reservation.

We

regret any confusion encountered by [redacted] but no refund will be offered and

will be subject to all airline penalties and fare difference.

We

appreciate the time and attention your office has given this matter. I am requesting that this complaint be closed

and not counted against us, base on the above information.

Sincerely,

Review: I called july * 2014 to book a flight from thailand to laos and I was told the flight was 200 dollars total no other fees. however when I checked my statements it claimed they charged 391.58. whenever I tried reaching customer service they would never answer and when I did they would not refund me , and when they would connect me with a manager I waited over 3 hours only for the phone to hang up on me. when I finally did reach someone they spoke down to me, were rude and had no proffesionalism about them at all.[redacted]. the last agent I spoke with today august * in the morning was the rudest most disrespectful human being on the face of the earth. he kept telling what are you stupid why do you wanna go to dangerous laos anyways, then he told me to stop calling there cause they could not refund me, then he said stop being so difficult and cheap, I have never in my life been so angry. I want my money back now.Desired Settlement: my money back.

Business

Response:

[redacted]

Dear [redacted]:

This is in response to the complaint received regarding the above

referenced booking number that was booked under [redacted] but filed with

your office under Fareportal Inc. In his complaint [redacted] is requesting a

refund for a ticket he purchased via our online website.

On July *, 2014, [redacted] or someone on his behalf went on our website

and submitted a round trip reservation from Bangkok, Thailand to Vientiane,

Laos. The reservation was booked without

the assistance of one of our Customer Service agents; it is the responsibility of

the person making the reservation to make sure they read all necessary and

important information.

Prior to submitting his reservation he stated that he had read and

understood our Terms and Conditions.

Listed in our Terms and Condition “All tickets are non-refundable and non-transferable. If you

wish to exchange the tickets for new dates or routing any and all changes made to the itinerary are

restricted and subject to airline penalties and any fare difference plus our

service fee.

On July **, 2014, [redacted] called our customer service department

requesting that he be allowed to change his reservation. Our customer service

agent advised that in order to make any changes he would be required to pay an

additional $100.00, which included the airline’s penalty, fare difference, and

[redacted] fee.

On August *, 2014, [redacted] again called our customer service department

wanting to change his reservation from a round trip to a one way reservation

and again was advised to make any changes he would need to pay an additional

$100.00. The customer service agent also

informed him that he could cancel this reservation and would be refunded

approximately $191.58 which again included the airline penalty and our service

fee. It was at this time [redacted]

advised the agent to leave the reservation as is.

On August **, 2014, (36 days) after submitting his reservation did [redacted] advised that he had been overcharged.

I have enclosed a copy of his booking confirmation as you can see he was

quoted $391.58 which is what he was charged.

We regret any confusion or frustration [redacted] encountered and if he

wants to change or refund his ticket he will be subject to all airline

penalties which we at [redacted] are not authorized to waive.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I never authorized that amount to be charged to my card. and called numerous times asking for managers and supervisors to help me, they would not call me back or help resolve it, and those agents I did speak with were rude and I could not understand their English as all the calls were routed to their call center in india. I want my money back im not using the ticket, period.

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Dear [redacted]:

This is in

response to the rebuttal we received regarding the above referenced booking

number that was booked under [redacted] but filed with your office under

Fareportal Inc. In his complaint [redacted] is requesting a refund for a ticket

he purchased via our online website.

As advised

on July *, 2014, when [redacted] requested his reservation our customer service

agent quoted a total fare of $391.58. See enclosed booking confirmation showing

the total amount quoted and charged.

We would

like to advise the Revdex.com that [redacted] has been contacted by

one of our customer service agents regarding his complaint. He was requested to contact our agency in

regards his request to cancel his reservation.

Please understand he will be subject to all airline rules and

restrictions since [redacted] is not authorized to waive or ignore any

airline policies.

We

appreciate the time and attention your office has given to this matter.

Sincerely,

Review: United Airlines Confirmation No: [redacted]-Ticket No: [redacted]Booking no. with [redacted]Date of departure: May **,2014Flight No: 3391

When attempting to use this ticket I was refused entrance to the plane by united airlines agent in the Des Moines Terminal. He stated his name was [redacted] (he did not spell it so I assume this to be correct).

I have dual citizenship both America and Russia . When I received my American Citizenship I changed my last name . I had all documents showing the name changes and Apostile proving such to be authentic. This is the same as my ticket has always been titled in past flights. Before purchasing tickets I called to TSA and was told this is the best practice for the name on the ticket however I should take documents supporting the name change which was provided to the agent. I have since spoken with the TSA again and they confirm united airlines agent had no rights to stop me from entering the plane. The United airlines agent told me I had to get a Russian Visa however I am not allowed a Russian Visa as I am a Russian Citizen. I expect a full CASH refund of this ticket due the errors made by the United Airlines agent. Error's confirmed by TSA prior to ticket purchase and after refusal to allow me to board the plane. This can be confirmed with TSA either by using the phone number ###-###-#### or checking the website [redacted].

Please be advised I also checked with the Russian Airport and they confirmed the name I used on the ticket to be a correct practice by their standards.

I Have no interest in a flight voucher as I have used all vacation time due to united agent refusing my flight documents. I am requesting a complete refund as this problem lies solely with the incorrect action of the United agent . If you do not approve such a cash refund then I would respectfully request the following information.

[redacted] Location of [redacted], legal name EIN number whethe [redacted] is a corporation or Limited Liability Company.Desired Settlement: I Have no interest in a flight voucher as I have used all vacation time due to united agent refusing my flight documents. I am requesting a complete cash refund as this problem lies solely with the incorrect action of the United agent .

Business

Response:

[redacted]

Dear [redacted]:

This is in response to the complaint we received regarding the above referenced booking number. In her complaint [redacted] is requesting a refund for a ticket she purchased via our online website.

We would like to advise the Revdex.com that a refund request has been submitted to our Accounts Payable Department in the amount of $1,068.74.

The refund will either be processed back to the original credit card used or in the form of a check. If by check it will be sent to:

We appreciate the time and attention your office has given to this matter and please understand to complete this process may take up to 30 days.

We regret any confusion or frustrations [redacted] encountered and appreciate the time and attention your office has given this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT because

It has been over 30 days and I have yet to receive a credit back to my card AND I have not received a check from the company as they indicated they would do.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have been told now for quite some time I will get the credit sent back to my credit card and yet I have received nothing to date, when and if I get this money I will drop this complaint. At the very least I would like a receipt showing the payment has been authorized and I would like a deadline for the money to get back to my account.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Dear [redacted]:

This is in response to the rebuttal we received regarding the above referenced booking and complaint number.

As stated in my letter, dated September **, 2014, a refund request has been submitted in the amount of $1068.74. [redacted] has replied that she would like some sort of a receipt confirming that a refund was processed. Please see a screen shot of our Refund Record below (and attached). There it shows the amount requested for refund, the date of the request and the Processor Approval Code showing the dollar amount approved to be removed from our bank, Chase Manhattan.

Review: Multiple problems. I booked a trip to Ohio through [redacted] flying on a frontier airplane. I work retail and so does my friend that is going to so I saw the travel protection option and decided to include it. The site showed the total price and said, "add travel protection for XXX dollars. There was an I there for information so I clicked it. It then gave a recap of the coverage and again stated that travel cancelations were covered 100%. There was a letter from the president to follow then said see below for even more details. After going through about the first four pages, it appeared that it was just giving details about each state and its rules and there was an extremely long glossary of terms. There was nothing listed for my state. Based on this information I purchased the insurance. Well, a few weeks later I discovered that my neice gave me the wrong date for her graduation which is why we were visiting in the first place. We need to fly in one day earlier so I called to make the adjustment. I looked on line and the price for this flight is actually $40.00 cheaper and the flight that I booked is also now $40.00 cheaper so I was happy before I called in. The representative said, one moment while I see how much this will cost you. HOW INCREDIBLY RUDE! She then stated that it would be a $100.00 charge to change flights and that travel protection does not cover cancels for the reasons I stated. She said the flight is non refundable unless there was a death, disability, weather related incident etc. I was taken by shock! The way this was advertised made it seem like otherwise. By the way, I went online today and when you go in to book a flight there is NOW a disclosure that says cancelations for covered reasons....it didnt say that when I booked the flight nor did it say that when I went back in to check the prices the day I called the representative. UPDATES I suppose. There were four categories to choose from when looking at the disclosures. After selecting the right one and combing through the multitude of pages of disclosures, on page 10 I saw more information on cancelations. One would have to be a lawyer to see these deeply hidden details. I am a detail oriented individual with 10 years of management and marketing experience and this deceived me. Surely it would deceive your typical consumer.

By the way, when I selected the price I wanted, it specifically said all charges and fees included. When I went to the final billing section it took the amount on the first screen and added the taxes. That is not all fees included. That is misleading and false advertisement. I also selected insurance before I made the purchase but when I got my confirmation email, it said I did not have insurance. I made the purchase based on it being included as I selected it and it calculated it in. After the email, I had to go back in and add the insurance for an even higher amount. I only did this because the price was still great even with the bait and switch.

Ive never flown using one travel nor frontier airlines but after this experience, I dont know if I ever will again. My $160.00 trip will now cost $260. when right now that flight is $120.00 with taxes on their website. CRAZY.Desired Settlement: I want this flight below switched without penalty and the price adjustment so that I can leave out on Friday not saturday

Flight Booking Details

Booking Number: [redacted]

Departing Flight - Saturday, Dec **, 2014

Frontier Airlines

Flight [redacted]

Airbus Industries [redacted] Jet

Airline confirmation: [redacted]

Select Seats From

Washington Dulles (IAD)

02:20pm - Dec **, Sat To

Cleveland (CLE)

03:35pm - Dec **, Sat Nonstop

Coach

Flight Duration: 1hr 15min Total Trip Time: 1hr 15min

Return Flight - Monday, Dec **, 2014

Frontier Airlines

Flight [redacted]

Airbus Industries [redacted] Jet

Airline confirmation: [redacted]

Select Seats From

Cleveland (CLE)

05:20pm - Dec **, Mon To

Washington Dulles (IAD)

06:35pm - Dec **, Mon Nonstop

Coach

switch to

Frontier Airlines

Flight [redacted]

Washington Dulles (IAD)

Cleveland (CLE)

09:50pm - **Nov, Fri

11:05pm - **Nov, Fri Nonstop

Coach Frontier Airlines Flight [redacted] This is a nearby airport.Flight Duration : 1hr 15minTotal Trip : 1hr 15minFrontier Airlines

Flight [redacted]

Cleveland (CLE)

Washington Dulles (IAD)

05:20pm - **Nov, Mon

06:35pm - **Nov, Mon Nonstop

Coach Frontier Airlines Flight [redacted]

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above reservation. In her complaint [redacted] is requesting that

she be allowed to change her reservation at no cost since she purchased

insurance.

Prior

to submitting her reservation [redacted] stated that she had read and understood

our Terms and Conditions. Listed in our

Terms and Condition “All airline tickets are 100%

non-refundable and non-transferable. If you wish to exchange the tickets for new dates or routing any

and all changes made to the itinerary

are restricted and subject to the airlines fare rules.

Listed

under what reasons can I cancel or interrupt my trip.

“You can cancel or interrupt your trip for covered reasons only. Examples of

covered reasons for trip cancellation/interruption include illness, injury or

death of you, a family member or traveling companion; supplier cancellations

due to a strike; traffic accident en route to departure; a documented theft of

passports or visas; a Terrorist Act; and your home made uninhabitable by fire,

flood, hurricane or natural disaster”.

On October [redacted], when [redacted] called our customer

service department requesting that she be allowed to change her is

reservation. She was advised that in

order to change her reservation she would be subject to the airline change

penalty and any fare difference. In the

travel industry this is called a voluntary change, which is not covered under

the in the Travel Protection Insurance she purchased.

We

regret any confusion or frustrations [redacted] experienced but any changes to

her reservation will be subject to all airline rules and restrictions since we

are not allowed to waive or ignore any airline policy.

We appreciate the time and attention your

office has given this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

when I booked this trip there was nothing on that page that said it was not refundable nor exchangeable; however once I receive my itinerary thereafter that's when it said it was not refundable nor exchangeable. then it went on to say if you want travel protection then click here and I had already purchased Travel Protection so that made it seem like I had not purchased it. but I already didand paid the fee but somehow miraculously it showed that I did not have insurance but the price was higher. if you noticed I went back in again then purchase the travel insurance even though I purchased it the first time. That made me believe that it was not refundable or exchangeable unless you got the insurance because the insurance says that you have 100% coverage for cancellations. and why are you not addressing the fact that there are four options to choose from with the terms and conditions and if you don't click on the right one you won't see the information that you need. when you do finally click on the right option the information is buried on page 10 of like 25 pages.not to mention that since I have made my purchase your website has been updated with a little more clear information to make you dig a little bit more so if you thought it was perfect then why do the updates? the information is Still burried though. at this point, I dont want a price adjustment I just want my dates switched. Negative PR is horrible for business. In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Dear

[redacted]:

This

is in response to the rebuttal we received regarding the above reservation. In her complaint [redacted] is requesting that

she be allowed to change her reservation at no cost.

Prior to submitting her reservation [redacted] stated that she had read and understood

our Terms and Conditions. Listed in our

Terms and Condition “All airline tickets are 100%

non-refundable and non-transferable. If you wish to exchange the tickets for new dates or routing any

and all changes made to the itinerary

are restricted and subject to the airlines fare rules.

On October [redacted], when [redacted] called our customer

service department requesting that she be allowed to change her is

reservation. She was advised that in

order to change her reservation she would be subject to the airline change

penalty and any fare difference.

We

regret any confusion or frustrations [redacted] experienced but any changes to

her reservation will be subject to all airline rules and restrictions since we

are not allowed to waive or ignore any airline policy.

We appreciate the time and attention your

office has given this matter.

Sincerely,

Review: I never signed up for Fareportal's services, but they claimed that I opted for a $1 trial period after purchasing a ticket through their website. I have never purchased tickets through a third party (if I fly Delta, I buy from the Delta website), and have never even heard of their business until I found their billing statement. I was charged $16.99/month for some extended warranty program after the trial period ended. They said that the $1 trial period came with a $20 gas card, but I don't even own a car so I would never have signed up for something like that in the first place. I suspect that someone got hold of my information and signed me up, but I cannot prove it.

When I called to inquire about the charges they said they had no record of my name & phone number in their database. They said that they needed my credit card number in order to proceed with my complaint. Considering that they had been charging me $16.99 for months, it's mighty suspicious that they didn't have record of me, and that they needed my credit card number to proceed. I did not give them the credit card number, and instead contacted my bank to get at least partially reimbursed for the charges. I think Fareportal is a scam.Desired Settlement: The charges have been recurring since the summer of 2013. I don't know how far back I can be reimbursed, but since I didn't sign up for their services and since they were so useless in getting it all straightened out, I think I deserve as much as possible. And someone should be keeping a close eye on their manipulative business practices.

Business

Response:

[redacted]

Dear [redacted]:

This is in response to the complaint we received regarding the above referenced

booking number. In his complaint [redacted] states that he never purchased a ticket via our website.

Our records indicate that [redacted] did submit a reservation on July, **, 2013, for a one way reservation from San Francisco, California to Denver,

Colorado (see attachment.)

At that time he could have enrolled in one of the companies that

advertise on our website such as [redacted] or Great Fun, who in turn would be

the ones charging him their monthly fee.

In order to research his concerns [redacted] will need to contact our

Billing Department at ###-###-#### and one of our billing agents will be able

to assist him.

We regret any confusion encountered by [redacted] and we appreciate the

time and attention your office has given this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

There was a major issue in my complaint that was not addressed in their response. When I called this business, they claimed they had no records of my business transaction. I gave them my first and last name, and the representative said he couldn't help me until I gave him my credit card number. I wasn't about to give them my credit card number since I didn't know who/what the business was and whether or not they were legitimate.So here is my revised complaint: This business charged me $16.99/month for six months, and still didn't have record of my name in their system when I called them to resolve the issue. They claimed to need my credit card number just to find my record. Then when I complained to the Revdex.com, they had no trouble finding my name and record in their system without knowing my credit card number.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Dear [redacted]:

This is

in response to the rebuttal letter we received regarding the above referenced

booking number. In his complaint [redacted] states that he never purchased a ticket via our website.

As

stated a reservation was submitted by [redacted] on July, **, 2013, for a one

way reservation from San Francisco, California to Denver, Colorado.

At that

time he could have enrolled in one of the companies that advertise on our

website such as [redacted] or [redacted], who in turn would be the ones charging

him their monthly fee.

In

order to research his concerns [redacted] will need to contact our Billing

Department at ###-###-#### and one of our billing agents will be able to assist

him.

We

regret any confusion encountered by [redacted] and we appreciate the time and

attention your office has given this matter.

Sincerely,

Review: When booking my ticket I was in Cambodia, internet connections there are spotty and while booking the connection timed out... I received an error mesg. I checked my email several times and there was nothing from [redacted]. I proceeded to book directly with the airline. After booking directly with Vietnam Air I received a ticket order confirmation from both the airline and onetravel. I was double booked.

I immediately called onetravel, I spoke to "Harris" who called me back at my hotel to process a refund. I was assured that I would receive a full refund and the tickets had been cancelled, that I would receive a confirmation via email, and a full refund within 72 hours as I was within onetravel's 4 hour refund window.

I never received the confirm.

When I went to the airport, they confirmed that I had still had two sets of tickets, and nothing had been cancelled.

Vietnam air told me that I could receive a full refund from the airline for the tickets booked directly, however I feared that if I cancelled those tickets as well It could possible leave me with no seat on the flight if "Harris's" cancellation with onetravel was actually pending. I chose to believe that onetravel would legitimately honor their policy and refund me without issue.

After I arrived in Vietnam I called onetravel and spoke to Jame M[redacted], who did not see any refund or cancellation in the system. He did confirm that he saw what he referred to as "Harris's Footprints" in the system less than an hour after I booked the tickets with OneTravel online. Jame M[redacted] stated that it appears Harris made an error when putting thru my refund that he would escalate the issue and there will be no problem getting me my refund within 72 hours. I was assured that the waivers team had escalated this issue up the ranks and Linda G[redacted] was going to work through the red tape and tackle this issue. He gave me his personal email and his word that he would stay in contact with me and keep me informed "every step of the way". Jame replied to my first email 24 hours later but failed to reply to my following 7 requests for an update.

Vietnam air confirms that these tickets can be refunded... But ONLY payable to onetravel in LasVegas.. They offered me vouchers for the tickets but only if I do so in their Hanoi Vietnam headquarters, which I visited. However I declined their offer as I was told by onetravel that they were already processing my refund.

I am no longer in Hanoi.. That ship has sailed.

I proceeded to email the one travel help email link on their website. I received a reply from Mindy O[redacted] stating that she was personally going to forward this matter to her manager in the morning when he arrives, and email me immediately afterwards. I never heard from her again and my requests for an update go unanswered.

Onetravel has caused me to waste many hours of my honeymoon and I am quite disgruntled at their lack of consideration.

I have records of my calls to onetravel within 1 hour of booking as well as proof that I was on the same flight that was booked with One Travel.. I supplied Jame M[redacted] with all of this information including ticket numbers. I am under the impression that onetravel is a criminal organization posing as a ticket consolidator.Desired Settlement: I am entitled to a refund

I CANNOT express unbelievably unsatisfied I am with Cheapoair. I purchased tickets for a flight on Monday. I immediately received a booking confirmation, as well as a verification charge placed on my credit card. Later that night, I received an email that I would not be receiving the tissues due to the "airline not confirming". I called to speak to a representative as instructed in the email and was transferred three times. Each 3 times, I was asked my information including phone number for callback in the event of disconnection. Finally, I was placed on hold to speak to a supervisor and after waiting 20 minutes, was disconnected. I NEVER received a callback. After an hour, I requested a callback online and NEVER received a callback. After four hours, I attempted to utilize live chat, they told me they would have a supervisor call me within 24 hours. Now ,over 24 hours later, STILL NO CALLBACK. It is absolutely ridiculous that my flight was just arbitrarily canceled and no one can even discuss it with me. It is EVEN MORE RIDICULOUS that I can't get a callback from anyone. Meanwhile, I don't have a flight and have to worry about it, because of their incapable business. Their website still has the SAME flight available for the SAME EXACT price. So what is the issue? If that's not actually the price, then wouldn't this be false advertising? Since evidently their customer service is incapable of a callback, I attempted to call AGAIN this evening. I was on hold to speak to someone for FIFTY MINUTES AND ONCE THEY ANSWERED THEY IMMEDIATELY DISCONNECTED AGAIN. It is absolutely DISGUSTING and DESPICABLE that they treat their customers this way. They gip them out of flights and can't even give them the courtesy of a phone call?

Review: I called to cancel my car rental reservation because I realized a colleague had already booked one for me. Cheapoair customer service reps answer my call, but when they hear I want to make a cancellation, they tell me they need to transfer me. I was transferred and waited on hold five times before my call was dropped. I called and went through this four times before calling and asking for a supervisor. I was told I would be transferred to a supervisor and went into the same rigmarole. I have used this service many times, but this is the first time I've needed to cancel. I don't believe anyone ever intends to talk to me about the cancellation. They will just put me on hold until the call is dropped or until I give up.Desired Settlement: I'm not yet sure what money I stand to lose. They have my cc number, but have not yet charged my account. I want zero charges to my account.

Mostly I want the Revdex.com to know about their shady practices. I'm so thankful this is a relatively small purchase I made and am thankful it didn't happen when I spent large sums on plane tickets.

Business

Response:

February **, 2016

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced booking

number. In her complaint [redacted] is

asking that she be refunded the service fee charged for her request for a car

rental reservation.

The

charge of $15 CAD has been refunded back to the [redacted] credit card that we were

given at the time the request was submitted.

It should show back onto her account within 7-14 business days.

We

regret any inconvenience or frustrations encountered by [redacted] and appreciate

the time and attention that your office has given to this matter.

Sincerely

Karen R[redacted]Customer Service Manager[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: When My father past away on may [redacted] I booked 4 roundtrip tickets to India using Cheapoair for me and My 2 brothers and wife of my I brothers wife. We all were booked on May [redacted] to return. But On may **, 2013 Admitted to hospital for breathing problems. While I was in hospital My brother [redacted] called Cheapoair from India Explained the situation and requested the date changed to June [redacted], 2013. When My brother called Cheapoair rep said they will have to charge $350.00 for US airway and When you get back to us please provide the Hospitalization documents and US air will refund the $350.00. Upon arriving I called US air and they said they have not Charged any fees for changing the reservation. It has been charged by Cheapoair and I shold contact them Upon contacting them they said they charged the amount for US airway and paid the money to US airways. I filed the dispute with American express and Cheapoair refused to credit my account. They have not provided me any proof they paid to US airways for me to request refund from them. My credit card shows charge from cheapoair.Desired Settlement: Since I was in hospital it was impossible for me to travel I had to delay my travel. I should be refunded my $350.00 fee for valid reason. I paid them more than $5000 for 4 tickets.

Business

Response:

Dear [redacted]:

This is in response to the complaint we received regarding the above referenced booking number. In his complaint [redacted] is requesting that he be refunded the $250.00 he was charged by the airline to change his return reservation due to a medical issue.

On May *, 2013, prior to submitting his reservation he indicated that he had read and accepted our Terms and Conditions. [redacted] was advised that “All airline tickets are 100% non-refundable. Some tickets where changes are permitted will be subject to airline penalties and fare difference plus our service fee.

On May **, 2013, [redacted]’s brother called our customer service department requesting that [redacted]’s return date be postponed by three weeks since he was in the hospital. His brother was advised that in order to change the reservation the total cost would be $350.00 out of which $250.00 was the airlines rebooking fee.

Based on the above information [redacted] was requested to provide medical documentation (which were received) that on his behalf a refund request has been US Airways refund department requesting that they refund [redacted] the $250.00 he was required to pay the airline to change his reservation, since we are a travel agency; we are not authorized to waive any airline policy. The decision to refund all or part of the money [redacted] is seeking will be solely up to the individual airlines based on the information provided.

I also informed her that this is not a simple process. The airline can take up to 3 months to complete this process.

We regret any confusion or frustration [redacted] encountered and appreciate the opportunity to look into the situation for him.

We appreciate the time and attention your office has given to this matter.

Sincerely,

Customer Service Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Cheapoair is not acknowledging the fact that When my brother called to change reservation he was told that they will have to charge right now until you provide the hospitalization paperwork. then fees will be credited by the airline. Since they were representing airline their agent never told him that it will be up to the airline. As I have told before I had no control over what happened to me. If I had a choice I will have not changed the reservation. If I was changing the reservation just so I can extend my stay for fun. Also they have charged me $350.00 not $250.00 as Cheapoair is claiming. I had also received the call from someone named [redacted] from cheapoair to send me the Hospitalization paper work so he could credit my American Express for $350.00 and credit has never took place. He left me the email for me to contact him but I can clearly only hear the [redacted]. When I tried to call the numbe it says that phone number is not accepting incoming call. Thanks.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted]:

This is in response to the rebuttal we received regarding the above referenced booking number. In his complaint [redacted] is requesting that he be refunded the $250.00 he was charged by the airline to change his return reservation due to a medical issue.

As advised prior to submitting his reservation he indicated that he had read and accepted our Terms and Conditions. [redacted] was advised that “All airline tickets are 100% non-refundable. Some tickets where changes are permitted will be subject to airline penalties and fare difference plus our service fee.

On May **, 2013, [redacted]’s brother called our customer service department requesting that [redacted]’s return date be postponed by three weeks since he was in the hospital. His brother was advised that in order to change the reservation the total cost would be $350.00 out of which $250.00 was the airlines rebooking fee. That once [redacted] returned to the United States he would need to provide medical documents as to why his reservation was changed and it would be up to the airline if they refunded their fee.

We understand that [redacted] had no control over what happen to him but he also needs to understand that we are a travel agency and we do not have any control over the airline rules and restrictions nor are we authorized to waive the same. The decision to refund all or part of the money [redacted] is seeking will be solely up to the individual airlines based on the information provided.

The documents he supplied have been submitted to the airlines refund department. We are waiting for US Airways to complete their research as to whether they will honor the request to refund.

We appreciate the time and attention your office has given to this matter.

Sincerely,

Customer Service Manager

Review: I reserved "Se;ective Seating' which charges you extra for seating arangements. Cheap O Air calls me to tell me that seats were "Not Available" and I should call them at [redacted] which I did. The wait was in the hour range and when I finnaly got someone they disconnected from me and I had to start all over again. This happenend twice. I had enough. Then I called an spoke to a supervisor and she comitted a call from a seating specialist to rectify the situation and they would have me in a seat. Then I rec'd two calls telling me to call that number again...I did. Got someone after 40 minute wait. They had to transfer me, so, before they could cut-me-off, I asked them for the number they were transferring me to and it was the number I should've gotten to begin with ###-###-####. Here they said the seats are restricted by the Airlines and I had to go to the airport and speak w/airlines for seats. What about the money I spent and the confirmation I got from the seats I picked while I bought the tickets from Cheap O Air's website? The time, rudness, and unflexable poor business sense and customer service cost me too many lost hours in work and stress. Horrible company.Desired Settlement: Stop lying about what you will do and give the right phone numbers to call and deliver on the promise. I wasted hours calling, stressing, and not getting anywhere on this. I should be fully compensated with monetry resolution to pay for the mental and physical damage from this event.

Business

Response:

[redacted]

Dear [redacted]:

This is in response to the complaint we received regarding the above referenced booking number. In his complaint [redacted] is requesting a refund.

Prior to submitting [redacted] elected to purchase our Travel Assist Program. Listed in the program he was advised that “CheapOair will provide you assistance to book your seat based on the individual airline’s terms and conditions. We do not guarantee success for your seat assignment. We will make best efforts to contact your air carrier or check the seat map and attempt to find your preferred seating.”

This information is also listed in our Terms and Conditions: “Please note your seat, meals, frequent flyer & other special requests are a request only. The airline reserves the right to apply any revisions to the requested seat allocation without notification. All requests should be verified with the Airline. We do not guarantee you will be assigned the seat you have requested. We also do not guarantee that your meal, frequent flyer & other special requests will be sent to and confirmed by the airline. It is therefore recommended you contact your airline directly to confirm these requests.

In his complaint he states he was advised that the seats were restricted by the airline and he would need to get his seats at the airport. Per our records [redacted] is holding seats for all flights (see attachment 1).

As a gesture of goodwill a refund has been processed for the $35.85 he was charged for the Travel Assist Program back to his MasterCard ending in [redacted] and should reflect back to his credit card within 7-14 business days.

We regret any confusion or frustrations encountered by **. [redacted] but no other compensation or refund will be offered.

Sincerely,

Customer Service Manager

Review: On November *, 2013, I purchased 2 airline tickets online. However, the return date was not the date that I entered on the computer. I believe there was glitch with the website. Once I realized it within minutes I tried to call the phone number listed for the site to get the date changed, but was not able to get through on the phone. A voice message for that number said I could leave a name and number and they would get back to me, which I did leave my information. I called early the next day once I woke up and finally spoke to a company representative and explained the situation. He tried to change the flights to dates I wanted, but by then the airfare price had increased. I already had check the actual airline site and I could get the flights I wanted cheaper going directly through the actual airline site. Therefore, I felt I had no choice, but to cancel, because I was very disappointed in this company and their practices. Thinking youre going to get a cheaper flight through their site when it actually cost more. I was very dissatisfied with them not returning my call the night before. Plus, I was not told by the representative of the $50 fee, $25 for each airline ticket. I understand that there could be a nonrefundable fee. However, I feel shouldnt have to pay for a glitch in the system when I put in the proper dates I wanted. Therefore, I want a refund of $50. I will never use your site again. It was shortly after that I found the bad things that were said about Cheapoair. I've included those below. 1.Air Travel Forum: Warning: Cheapoair.com is a scam ...www.tripadvisor.com TripAdvisor Forums Air Travel ForumsJul **, 2010 The website you mention doesn't really operate with intent to scam anyone but rather is one that may not have the full picture when offering fares.2.Top 568 Complaints and Reviews about Cheapoair[redacted] Travel Travel AgenciesoRating: 1.5/5 o430 ratingsCheapoair are liars, thieves, scams, and ripoffs. ... CheapOair representative first said that he could make the changes for $170 re-booking fee plus $75 difference ...Desired Settlement: Credit my credit card that was used for $50.

Business

Response:

RE: [redacted]Case [redacted]

Booking Number TID [redacted]

Dear Sirs:

This is in response to the complaint we received regarding the above referenced booking number. In her complaint Ms. Ferguson is requesting that she be refunded the $50.00 she was charged when she cancelled her reservation.

On December **, 2013, we were advised by her credit card company that she has disputed the service fee she was charged, since we did challenge the dispute we were requested to supply all information related to her reservation.

Based on the complaint we received we have been in contact with American Express requesting the status of the chargeback. We were advised that [redacted] with American Express Merchant Service Department that the case was closed on January *, 2014, in our favor.

As a gesture of goodwill we have requested that American Express credit her the $50.00. If Ms. Ferguson has any questions she may contact American Express and provide them case number [redacted].

We appreciate the time and attention your office has given this matter.

Sincerely,

Review: I booked airline tickets with Cheapo Air by phone and spoke to a representative who misled me, on a recorded call. The tickets purchase price, paid in advance are $2000.00 set to depart in June. I made the reservation on March 17th, 2014. The tickets were set for my 3 children, 14, 11, and 9 years old flying out to Aspen, CO with me. On the return I clarified with the ticketing agent that there would be assistance for them, again, on a recorded call on the return flight. I will be returning at an earlier date but I do know of "unaccompanied Minors" for airlines and inquired about that to the Cheapo Air ticketing agent. I wanted to pay for the assistance at that time but he said that I needed to pay it at the counter upon checkin to United Airlines. Before any of this was discovered I found that they made a mistake on the date of the return on the tickets and I had to call and stay on hold for them for 2 1/2 hours to get that fixed. SO, I felt uneasy about trusting them about the "Unaccompanied Minor policy". I called United Airlines only to find out that I would not have anyone to be able to watch my children on the return flight. the airline doesn't allow for help for children on non-direct flights. I am now in the position to pay for a round trip ticket for my husband or myself to fly out to Aspen to escort my children out. The cost of that ticket is $1000 at this later date, which I booked as soon as I found out that Cheapo Air had mislead me upon booking. The worst part of this is that they keep putting me on hold for hours. They never return to the phone. I am eventually cut off and when I call back they put me on hold again. I have also been told that an email will be sent to a manager and that I will receive a call back from that person. This has happended twice and no one has called me back. I'm afraid that they are not going to even acknowledge the problem and do nothing about it. I am very disappointed and sad that they are treating me this way and not addressing my problem at all.Desired Settlement: I would like for them to acknowledge me as a customer and call me back when they say they will call me back. And settle this as a business that values their business and customers who make this business what it is.

Business

Response:

Dear[redacted]

This

is in response to the complaint we received regarding the above referenced

booking number. In her complaint [redacted] is requesting that she be contacted regarding the above reservation.

I

would like to assure [redacted] that she is a valued customer of CheapOair and

we do appreciate her business.

Based

on the complaint received [redacted] was contacted and the following was

offered and accepted a refund totaling $975.00.

A

refund request has been submitted to our Accounts Payable Department in the

amount of $765.00. The refund will be processed in the form of a

check. The check will be sent to:

On

April **, 2014, our records indicate that the balance of $210.00 was processed

back to the American Express ending in 5000 that was used when the original

reservation was submitted. This process

may take between 10 -14 business days before it may reflect back to her

account.

We

regret any confusion or frustrations [redacted] encountered and please

understand to complete this process it may take up to 30 days.

We

appreciate the time and attention your office has given to this matter and

considers this complaint closed on a positive note.

Sincerely,

Review: I book the flight ticket on Cheapoair.com. And then I tried to select my seat. After the selection, without any review page, without any confirmation pare. The company directly charge me 11.95$ from my credit card. Most of the online purchase has a final confirmation page to allow the customer to have a final decision. but cheapoair.com does not have. This manner is like a stealing money from my pocket. Although the money is in small amount. but I am still gonna complain about it.Desired Settlement: $11.95

Business

Response:

May [redacted], 2014

RE:

Booking number [redacted]

Dear [redacted]

This

is in response to the complaint we received regarding the above referenced

booking number. In his complaint [redacted] is requesting a refund in the amount of $11.95 he was charged to utilize our Travel

Assist Program.

We

would like to advise the Revdex.com that on May **, 2014, a refund

was processed for the $11.95 back to his Discover Card ending in [redacted].

This

process may take between 10 – 14 business days before it may reflect back to his

account.

We

regret any confusion or frustrations [redacted] encountered.

We

appreciate the time and attention your office has given to this matter.

Sincerely,