Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This is the same material they provided to my credit card companyFirst, I didn't receive the refund for expedited installation for several billing cyclesSecond, the defect is that the shade does not provide for BLOCKING the sunlight at ALL! They state, given the shade and material, it blocks a percentage of the sunlight This is totally false., and the sale person guaranteed that the sun would be blocked out of my kitchen- to me that represents advertising The reason I do not answer their calls or e-mails, the only resolution they have offered, (numerous times) is for me to pay for the shades $1400, and then they will make new shades for a discount- now 50%I do NOT intend on paying for anything and would appreciate the removal of their sub-standard product ASAPI'm tired of their ploys and getting frustrated at their offerThey are not reputable, and change the words around to try to defend themselves- they are nothing but thieves Regards, [redacted]
As Previously noted and attached on the copy of the contract, Day Blinds is not obligated to cover expenses such as time lost to workThat being said, accommodations can be made a timesBecause the nature of this was a delayed installation, we are willing to increase the amount of compensation to that of the cost of installation $
There were issues with this customer's order, but nothing that could not be corrected in a timely mannerThis type of resolution is noted on the sales contract the customer signed and agreed to at the time of purchaseWe offered to not only fix the issues, but also offer compensation for the issues as an act of good faithThe customer refused our offer and only demanded a full refundShe would not allow us to move forward with resolution of the issuesA full refund is not warranted because we are able to fix all issues described, and also because it states on the sales contract that we will repair or replace any products that have issues, and the customer agreed to this disclaimer by signing her sales contract
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Problem: This is an ongoing issue that has been promised by the company to resolve, but we are sick of waiting for our compensation that was promised to usThis is an email from [redacted] (Customer Care Lead) "I know we keep missing each other so I figured I would just email you the resolution hereAfter talking to my team, and reviewing your case typically we would only compensate a gift card, but in your case we feel you deserve more than that due to the errors that occurredWe will be refunding back back your account due to everything that has happenedAny questions you may have please let us knowYou should be seeing this on your account approxbusiness days." This email was sent on Nov16thWe still do not have compensationThey had to come to our home FOUR times because they measured incorrectlyOne of the jobs is correct, but the other fabric valence STILL needs to be fixed/or replacedThey were very quick to take our PAYMENT IN FULL BEFORE INSTALLATION and have been a nightmare to get our compensation back - even the minimal amount that they offeredI have wasted many hours waiting for appointments - only to be measured incorrectly [redacted] (customer care lead) has continually promised that the compensation has been processedThis is an outright lieHe is now refusing to return my many phone calls [redacted] (customer care representative) checked out weeks ago after he couldn't get the situation fixedThe original designer (of the fabric valence) has LEFT THE COMPANYI can't blame herThe lack of professionalism has been quite evidentSo, on the design front, we were referred to [redacted] I still have not heard from anyone from the design team(since October) to fix and/or replace the valenceThis has been an outright nightmare company to deal withI have no faith that they will ever fix this valenceI have no faith that they will be compensating what they have promised in email has not come to fruition.Desired Outcome: I would like to see the $compensationI would also like to have our fabric valence replaced and/or fixed - or our money refunded for the botched job Regards, [redacted] ***
For Original invoice [redacted] ordered 8/22/full warranty is still in effectAny product that is defective will be replaced at the cost of the company and has been done so an will continue to be done so until such time as the warranty expiresWhen the exact material from the original order became unavailable a full credit was offered towards a re-selectionWhen the replacement shades selected by the customer were found to be of a less cost a full refund of the difference was offered.Customer has ceased to return contactCustomer last contacted or replied to Day Blinds on 6/30/
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Our problem with this response is first the point is not $dollars and that the blinds were installedThe point is that we have an incomplete order months later from DAY BLINDS [redacted] stated on a telephone conversation that $would be credited and that he was handling the order himself we have not received the creditSecond we did not receive an email on June 15th, [redacted] left my husband a voicemail message stating that the order was put in and it would be shipped over night directly to our home and we would receive ion Friday the 17thTherefore, this new delivery of June 30th is new to us As June 30th is right before the July 4th holiday with that said the installation must be done by July 6thWe are not going to wait or deal with for another months Regards, [redacted]
A full refund for the incorrect blind has been approved and will be processed with the option to continue to attempt to order the correctly colored shade
The measurements taken by the designer, and verified by our installers twice, are correctThe windows have a sill frame that sticks outIf the shades are ordered wider, then the blind will rub up against the sill frame when it's raised and loweredAt the initial appointment, the designer offered a cut out to accommodate for this frame but the customer declined at the time of purchaseThis was all noted and signed for on the original invoiceWe are currently offering him a 25% discount to reorder the product if he wants the special cut outs nowI attached the original invoice where the customer initialed the line items in question, 6-8, where it says that there would be no cut outsThe case manager has been in communication with customer and we are waiting to see if the customer wants to proceed with the reorder at a discounted price
Hello, We have reached out to the Customer and offered to help resolve her issues by having one of our head installers go back to the Customers home to review the Customers concerns to assist in completing Customers requestsThe Customer has an Inspection Appointment with our install team scheduled on 06/10/ Customers concerns documented under case number: [redacted]
Day blinds stands by the quality of our product and serviceOn 8/18/a Full credit of payment made towards a product of the customer’s choice was offered should she not be satisfied with her currently installer product and the offer was sent to the customer on 8/21/customer had requested a price quote for replacement shades made by [redacted] as any difference in cost would be her responsibility On 8/22/Customer service rep informed customer that an appointment would need to be scheduled to provide a quote On 8/29/an attempt is made to schedule customer with a Design Consultant able to sell the requested productOn 9/5/Customer replies to email stating she will only accept a refund(email attached) On 9/6/Revdex.com complaint delivered On 9/7/a member or leadership reached out to this customer in an attempt to resolve the issues but has had no reply Customer has refused a repair or replacement in the originally ordered product for the two line items that have become non-functionalCustomer has declined offer or a reselection in a new productBoth offers are still available
We find it a reasonable request to either repair or pay for repairs to the home cause by incorrectly placed productIn the attached email to the customer we promise in writing to either repair and compensate for any painting that is needed or to pay an outside contractor to do the work
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I was told the same thing last week: that I would get a refund for the valence and that the case manager was trying to order it quicklyI then was called and told it would be delivered and installed on Monday 12/I came home early from work on 12/so that I would be here for the deliverySince then, despite voice mails and e-mails from me, I have received no communication from the business about why they did not come on MondayThey have also not communicated when it will now be comingI have also reviewed my credit card statements and not found any refund that has been credited to my account Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Our complaint against 3-Day Blinds (complaint # [redacted] ) is still not resolved They contacted us after we opened the complaint with you and sent someone out to our home, That technician, Al, fixed one of the three blinds and took the other two, stating that they were too bad to repair and that he was requesting replacement After the blinds were shipped back to our home, I contacted 3-Day multiple times in order to get a tech out to install the replacement blinds Finally they sent someone (***) yesterday, 12/10/ When he tried to hang them, one of them worked and the other one was completely broken at the top They hadn't replaced them, they "repaired" them and clearly it didn't work [redacted] took pictures and called their California headquarters, telling them they needed to actually replace both of those blinds, the reason being that they no longer manufacture the same head rail, and these two blinds hang side by side in the master bedroom He stated that I should receive a call from the California office that same day No call was received I am tired of getting the run-around from 3-Day Blinds Anything you can do to expedite this is greatly appreciated.Thank you, [redacted]
On 4/4/customer service representative spoke to this customer explaining the delays and providing approval to deliver the shutter that this customer has requestedThe new product has a higher cost than the originally made product which will be waived
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This is the same material they provided to my credit card companyFirst, I didn't receive the refund for expedited installation for several billing cyclesSecond, the defect is that the shade does not provide for BLOCKING the sunlight at ALL! They state, given the shade and material, it blocks a percentage of the sunlight This is totally false., and the sale person guaranteed that the sun would be blocked out of my kitchen- to me that represents advertising The reason I do not answer their calls or e-mails, the only resolution they have offered, (numerous times) is for me to pay for the shades $1400, and then they will make new shades for a discount- now 50%I do NOT intend on paying for anything and would appreciate the removal of their sub-standard product ASAPI'm tired of their ploys and getting frustrated at their offerThey are not reputable, and change the words around to try to defend themselves- they are nothing but thieves Regards, [redacted]
We have reached out to this customer and agreed to refund them for the product in question
As Previously noted and attached on the copy of the contract, Day Blinds is not obligated to cover expenses such as time lost to workThat being said, accommodations can be made a timesBecause the nature of this was a delayed installation, we are willing to increase the amount of compensation to that of the cost of installation $
The requested refund was processed today with no errors and should be visible on the customers account in 5-business days
There were issues with this customer's order, but nothing that could not be corrected in a timely mannerThis type of resolution is noted on the sales contract the customer signed and agreed to at the time of purchaseWe offered to not only fix the issues, but also offer compensation for the issues as an act of good faithThe customer refused our offer and only demanded a full refundShe would not allow us to move forward with resolution of the issuesA full refund is not warranted because we are able to fix all issues described, and also because it states on the sales contract that we will repair or replace any products that have issues, and the customer agreed to this disclaimer by signing her sales contract
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Problem: This is an ongoing issue that has been promised by the company to resolve, but we are sick of waiting for our compensation that was promised to usThis is an email from [redacted] (Customer Care Lead) "I know we keep missing each other so I figured I would just email you the resolution hereAfter talking to my team, and reviewing your case typically we would only compensate a gift card, but in your case we feel you deserve more than that due to the errors that occurredWe will be refunding back back your account due to everything that has happenedAny questions you may have please let us knowYou should be seeing this on your account approxbusiness days." This email was sent on Nov16thWe still do not have compensationThey had to come to our home FOUR times because they measured incorrectlyOne of the jobs is correct, but the other fabric valence STILL needs to be fixed/or replacedThey were very quick to take our PAYMENT IN FULL BEFORE INSTALLATION and have been a nightmare to get our compensation back - even the minimal amount that they offeredI have wasted many hours waiting for appointments - only to be measured incorrectly [redacted] (customer care lead) has continually promised that the compensation has been processedThis is an outright lieHe is now refusing to return my many phone calls [redacted] (customer care representative) checked out weeks ago after he couldn't get the situation fixedThe original designer (of the fabric valence) has LEFT THE COMPANYI can't blame herThe lack of professionalism has been quite evidentSo, on the design front, we were referred to [redacted] I still have not heard from anyone from the design team(since October) to fix and/or replace the valenceThis has been an outright nightmare company to deal withI have no faith that they will ever fix this valenceI have no faith that they will be compensating what they have promised in email has not come to fruition.Desired Outcome: I would like to see the $compensationI would also like to have our fabric valence replaced and/or fixed - or our money refunded for the botched job Regards, [redacted] ***
For Original invoice [redacted] ordered 8/22/full warranty is still in effectAny product that is defective will be replaced at the cost of the company and has been done so an will continue to be done so until such time as the warranty expiresWhen the exact material from the original order became unavailable a full credit was offered towards a re-selectionWhen the replacement shades selected by the customer were found to be of a less cost a full refund of the difference was offered.Customer has ceased to return contactCustomer last contacted or replied to Day Blinds on 6/30/
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Our problem with this response is first the point is not $dollars and that the blinds were installedThe point is that we have an incomplete order months later from DAY BLINDS [redacted] stated on a telephone conversation that $would be credited and that he was handling the order himself we have not received the creditSecond we did not receive an email on June 15th, [redacted] left my husband a voicemail message stating that the order was put in and it would be shipped over night directly to our home and we would receive ion Friday the 17thTherefore, this new delivery of June 30th is new to us As June 30th is right before the July 4th holiday with that said the installation must be done by July 6thWe are not going to wait or deal with for another months Regards, [redacted]
The customer is correct that this was done in errorWe are refunding that amount back to them
A full refund for the incorrect blind has been approved and will be processed with the option to continue to attempt to order the correctly colored shade
The measurements taken by the designer, and verified by our installers twice, are correctThe windows have a sill frame that sticks outIf the shades are ordered wider, then the blind will rub up against the sill frame when it's raised and loweredAt the initial appointment, the designer offered a cut out to accommodate for this frame but the customer declined at the time of purchaseThis was all noted and signed for on the original invoiceWe are currently offering him a 25% discount to reorder the product if he wants the special cut outs nowI attached the original invoice where the customer initialed the line items in question, 6-8, where it says that there would be no cut outsThe case manager has been in communication with customer and we are waiting to see if the customer wants to proceed with the reorder at a discounted price
Hello, We have reached out to the Customer and offered to help resolve her issues by having one of our head installers go back to the Customers home to review the Customers concerns to assist in completing Customers requestsThe Customer has an Inspection Appointment with our install team scheduled on 06/10/ Customers concerns documented under case number: [redacted]
We have put through a full refundThe refund invoice was emailed to the customer, per her request, on 5/
Day blinds stands by the quality of our product and serviceOn 8/18/a Full credit of payment made towards a product of the customer’s choice was offered should she not be satisfied with her currently installer product and the offer was sent to the customer on 8/21/customer had requested a price quote for replacement shades made by [redacted] as any difference in cost would be her responsibility On 8/22/Customer service rep informed customer that an appointment would need to be scheduled to provide a quote On 8/29/an attempt is made to schedule customer with a Design Consultant able to sell the requested productOn 9/5/Customer replies to email stating she will only accept a refund(email attached) On 9/6/Revdex.com complaint delivered On 9/7/a member or leadership reached out to this customer in an attempt to resolve the issues but has had no reply Customer has refused a repair or replacement in the originally ordered product for the two line items that have become non-functionalCustomer has declined offer or a reselection in a new productBoth offers are still available
Ok 1/4/Customer spoke to a customer care rep on case [redacted] and a reorder was shipped on the same day
We find it a reasonable request to either repair or pay for repairs to the home cause by incorrectly placed productIn the attached email to the customer we promise in writing to either repair and compensate for any painting that is needed or to pay an outside contractor to do the work
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I was told the same thing last week: that I would get a refund for the valence and that the case manager was trying to order it quicklyI then was called and told it would be delivered and installed on Monday 12/I came home early from work on 12/so that I would be here for the deliverySince then, despite voice mails and e-mails from me, I have received no communication from the business about why they did not come on MondayThey have also not communicated when it will now be comingI have also reviewed my credit card statements and not found any refund that has been credited to my account Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Our complaint against 3-Day Blinds (complaint # [redacted] ) is still not resolved They contacted us after we opened the complaint with you and sent someone out to our home, That technician, Al, fixed one of the three blinds and took the other two, stating that they were too bad to repair and that he was requesting replacement After the blinds were shipped back to our home, I contacted 3-Day multiple times in order to get a tech out to install the replacement blinds Finally they sent someone (***) yesterday, 12/10/ When he tried to hang them, one of them worked and the other one was completely broken at the top They hadn't replaced them, they "repaired" them and clearly it didn't work [redacted] took pictures and called their California headquarters, telling them they needed to actually replace both of those blinds, the reason being that they no longer manufacture the same head rail, and these two blinds hang side by side in the master bedroom He stated that I should receive a call from the California office that same day No call was received I am tired of getting the run-around from 3-Day Blinds Anything you can do to expedite this is greatly appreciated.Thank you, [redacted]
A member of out team has spoken with the customer todayWe will work to resolve any outstanding issues with their order
On 4/4/customer service representative spoke to this customer explaining the delays and providing approval to deliver the shutter that this customer has requestedThe new product has a higher cost than the originally made product which will be waived