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Fee Insurance Group

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Reviews Fee Insurance Group

Fee Insurance Group Reviews (104)

We have spoken with the customer and have come to a resolution

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below We were told that the shades that were provided cannot be installed without having the gap’s which was an error on the salesperson Therefore were seeking a different type of blinds (honeycomb) for all of our windows and that is why were meeting with our sales representative todayOnce we get the new blinds put in the replacement of these blinds that will meet your satisfaction Regards, [redacted]

on 9/10/the blind with the largest amount of variation was replacedUpon installation it was determined that extreme heat in the customers home were causing product to warp and pictures of scorching from heat were provided by the installation company and it was determined that these extreme conditions were not covered by product warrantyHowever, as a gesture of goodwill a re-selection in a different product or a replacement of all warping product was offered once customer shows proof of window tinting so that a replacement product will not show the same problemsCustomer has declined a re-selection of product and is unwilling to treat windows in such a fashion as to prevent the same heat damage in the futureFurthermore, the warping mentioned is minor and could be considered acceptablePictures of warping and scorched window frame attached

[redacted] spoke with the customer today who confirmed they received their refundThe customer is scheduled for 12/to address the issues with the valance

Hello ***, Thank you for taking the time to talk to me todayAs we agreed in our conversation, Day Blinds will process a refund and remove the currently installed product from your home as you have requestedWe have also agreed to let you keep the product you currently have installed for a period of days while you shop for product elsewhereThe only stipulation we have on this is that while the product is in your possession the refund will remain as “pending” to be completed upon the removal of our product from your home The amount is question is the full payment amount of $1,for invoice number [redacted] and this agreement will stand or days from 8/1/unless otherwise notedIf you have not reached out to me by that time, it will be assumed that you have determined to keep the product that is installed at this time You can reach me directly at [redacted] or through email at ***@***.com Documented on case [redacted]

The customer hasn't seen the credit on his account because it hasn't been processedThe customer was sent an email on 12/from his case manager (see attachment) stating that the refund will be done when the valance is installed

Because Day Blinds did not respond to ANY calls from August to September regarding the defective drapes, my husband and I hired an attorney Only when Day Blinds received the certified letter from our attorney did we finally receive a call from customer service supervisor " [redacted] , " phone [redacted] [redacted] stated that our complaint was "lost in the paperwork" and was very sorry and would honor a full refund plus attorney fees during a phone call October 9th On October 13th I received a phone call from [redacted] that a full refund would be credited back to my credit card for the amount of $4,388, minus attorney fees I told him that was unacceptable and that he had told us attorney fees would be included totaling with the order $5, As of this writing the attorney fees have increased, (we have yet to receive an updated [redacted] from the attorney) At this juncture we are going to request [redacted] 's full name and his title plus the name of his supervisor for our attorney I don't know it this will result in a civil suit and will keep you posted.Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID *,, and would like to pursue the arbitration process offered Regards, *

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The blinds were not delivered and installed within the inital contracted timeframeAlso, I have not been contacted in regards to the dirty blunds left by the installerI paid for this product since 8/22/and it's ridiculous that I had to wait over a month for my product which I have notclue if it will workThey can came in ar any time to pickup their broken dirty blinds and send me full refund I'm in the process of contracting a better business to do this job! They can deposit the total cost of the blinds plus instalation fees back into the same account used to pay Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below No refund has been issued, despite being told it would be done on 9/25, and day blinds has tasked me (customer) with getting multiple contractor quotes before compensating for the property damage Regards, [redacted]

On 5/1/an agreement was reached between this customer and the Day Blinds accounting team under case number [redacted] Total payment amount, type and product was agreed upon by customer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below On August 15, I was left a message from [redacted] (I believe) at Day Blinds stating that they had received my complaint and would be resolving the matter He said someone would be contacting me shortly from the installation company to set up a time to make the necessary adjustments to my blinds I did not hear from anyone all last week so I called himon Friday and left a message To date (it has now been one week) no one has responded to my phone call nor have I heard anything from the installersTherefore, I would like to re-open my complaint and since they are not being responsive, I would just like for them to refund my money and I will find a company that is interested in customer serviceIf you have any questions, please contact meRegards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Attached is the refund invoice

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

An appointment has been scheduled for 12/to select a product that will meet the customers needs

Because of the chargeback on this account, all funds are being held in Escrow by [redacted] while a resolution is reachedWe have offered a discount on the order of $which is 20% of the total amount paidThis offer has been provided in writing and will be processed as soon as the customer agrees to the amount and provides the requested information so that the refund can be processed back on to the original credit card usedAttached is a copy of the email from our customer service representative offering to meet all of the requests made by Ms [redacted]

A member of our Customer Care team reached out to the customer today to work towards resolution We proposed that we would offer the customer a reselection of new product, and we would also cover 50% of the cost of any additional cost The customer has initially declined this offer We are still willing to work with the customer towards resolution

Customer spoke to DayBlinds rep on 12/20/and it was determined the the originally requested product is not available, a re-selection offer in on the table

Original order did come in the incorrect size and a reorder has been placedCustomer has submitted a charge back and out Charge back will negotiate fiscal compensation for incorrect sized shades once correct product has been installed

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