This reply as confirmation Day Blinds has agreed to convert all shades at no cost to the customer and in addition refund the cost of installation that was completed by the customer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This is a flat out lie from day blindsNothing they have done has been timely I had to keep calling them and never received a call from them until I asked for a refund They did want to correct the issues with the blinds but never promised in a timely mannerI no longer wish to waitI should not have to continue to wait on them and give them my business They never offered any sort of discount or compensation to meI told them that I should not have to pay instillation fee since I waited hours for the instillation tech to arriveThey said they would look into it but did not ever get back to me as stated in the original complaint Our last words were that they were going to get back to me on the refundThe response they sent here is the only contact we have had since I am still requesting a full refund and they can come and pick up their product Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below They have not committed to an amount for the refund They will not give a refund until the order is finished, yet no one has contacted me since the installer came to measure since 10/ I would like a commitment from them that there will be a full refund and that it will be handled now, not when the order is complete Asking for the order to be complete then this business has failed over and over to finish this installation is not acceptable Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Our representative, *, did contact this customer to give the ETA on 9/18, however shortly after this we received the chargeback from the customer's credit card companyAt this point the customer's case was transferred to a member of our Accounting Support team, *, due to the chargeback [redacted] attempted to reach the customer on 9/at the phone number the customer provided, but the phone range continuously without the ability to leave a voicemail [redacted] tried to call the customer again on 9/but received the same ringing without the ability to leave a voicemailBecause of the two failed attempts to contact the customer via phone, Nelson emailed the customer that same day, 9/25, at the email address the customer provided us to attempt to establish contactHe also emailed the customer on 9/and 10/with no response (all three of these email attempts have been attached)On 10/ [redacted] received word that the customer no longer wanted to be contacted by usOn 10/we received confirmation from the credit card company that we had won the chargeback in our favorWe are still willing to discuss compensation and to have the reordered shade installed per the warranty agreement in our sales invoice
Client care has spoken to our customer about her case and order issuesA replacement has been ordered for the customer kitchen and family room windows and an ETA is pending but should be able to be provided later today
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I was told weeks ago installation would happen and I would receive a refund above and beyond just the installation feeI have still not received my blinds or any type of refundI reached out to them again on status on both matters
Better Business... Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted] ***
On 8/21/the customer signed for the purchase of Faux Wood Blinds and a Vertical BlindDue to the size of the Vertical blind it could not be shipped through methods and had to be shipped via FreightDue to this it arrived after the Faux Wood Blinds had been installedUsually in a situation such as this we would reschedule the customer to complete the installation but the customer has refused to allow us to complete the installation of the product that was signed and paid forOur Day Blinds Customer Care Team offered to provide compensation which the customer has rejectedAs of 10/8/the customer has been partially installed and our installers are waiting for the customers go ahead to complete the installationAt this time our offer of compensation still stands should the customer choose to accept installation
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I should be speaking to [redacted] on Monday 4/18/to hopefully come to a final resolution but as of now, the complaint has NOT been resolved Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] day blinds did not do me any courtesy by providing a shade....how absurd The design consultant forgot to add my 4th roman shade to the order March 13th is today ...and yet I only just heard from them via phone today at 3pm Prior to today there has been no communication or notification They did phone today with option for partial installment that I am unable to accept because it is during the day when I am at work There is still the matter of providing the window treatments and complete and total lack of communication Without the intervention of Revdex.com I would have had no idea that the product was due to arrive March 13th
We have spoken to the [redacted] family today and come to an amenable resolution as to how to proceed with resolving their issues with the shades on the order
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.This company has repeatedly pushed back the date of completion for my order They charged a fee for expedited processing and completion of the order and then simply have not fulfilled on their contractual obligation They noted that the remaining payment of 49% would be collected with the installation of the product This DID NOT HAPPEN IN MY CASE They have lied repeatedly about when my order will be completedThis company is committing consumer fraud Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint This company has been in my home times to measure and install defective productsWe have no confidence in their ability to amend thisTherefore, we request a refund and a release from the ceaseless harassmentThey will be contacted by our attorney Regards, [redacted] ***
We have spoken to the customer on 7/21, and we are following up again on 7/There are a few different ways we can resolve this and we will be following up to set a course of action to resolve the complaints and come to a full resolution
The shades that were produced and installed are within correct specifications, and they operate and function as they are intended toThey were made as agreed to by the customerBy signing the sales invoice the customer agreed to the terms and conditionsThe first terms and condition listed states: "Suitability: Buyer has made all decisions concerning the selection, color and style of the merchandise purchased." We agree that there was a glitch regarding the expedited fee the customer paid for, and we have agreed to refund that amount due to that glitchWe have attached pictures of how the shades fit in the customer's windows, as well as a copy of the signed portion of the sales invoice
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I have now been dealing with this for weeks The problem with the fabric choice is that it needs to have a lining - especially for the roller shade But the fabric itself is actually a very good fit for my decor - and if the company was able to offer a lining for the roller shade, then this problem could be solved more easily I do take responsibility for having made the choices - but I also feel that I was misled by the 'designers', who failed to discuss linings and light variables The major point of window coverings is to provide privacy and to block or filter light The fabric samples are relatively small - all the more reason for the 'designers' to offer some inputThere were TWO designers here with me - one listed as the "local market coordinator" and the other the "design consultant" (who admitted to being new with the company) Neither of these ladies talked about linings - talked about light variables Is that not their job?? The company website says that I should expect expertise from the design consultant It also says that the company ensures a perfect fit I received no expertise - I do not have a product with a perfect fit The company has gone around and around with me and has kept me waiting for weeks Why would I want to take another chance with them - and hope that the next product(s) is made correctly? It is their fault that the vertical blind was made incorrectly They should refund the full purchase price - $ I do not think that this is an unreasonable request The fact remains that I received a product that did not meet the size specifications as turned in to them by their designer Rather than it be replaced by another of their products - they should refund the cost Where is customer satisfaction in all of this? And why doesn't the company take any responsibility for not living up to what they advertise - expert design consultants and perfect fit??
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Day Blinds has a Limited Lifetime WarrantyAttached is the customer's original invoice and page has the warranty information stating that no charge service trips are covered for year from the date of purchaseThe product was originally purchased 3/24/so the customer was due to pay the $ service trip fee but there was no additional fees for the parts and labor of the the repair
We spoke with the customer today and agreed to a resolution of the outstanding issuesThe valances are already in production and should be delivered shortlyWe will follow up until all issues have been resolved
This reply as confirmation Day Blinds has agreed to convert all shades at no cost to the customer and in addition refund the cost of installation that was completed by the customer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This is a flat out lie from day blindsNothing they have done has been timely I had to keep calling them and never received a call from them until I asked for a refund They did want to correct the issues with the blinds but never promised in a timely mannerI no longer wish to waitI should not have to continue to wait on them and give them my business They never offered any sort of discount or compensation to meI told them that I should not have to pay instillation fee since I waited hours for the instillation tech to arriveThey said they would look into it but did not ever get back to me as stated in the original complaint Our last words were that they were going to get back to me on the refundThe response they sent here is the only contact we have had since I am still requesting a full refund and they can come and pick up their product Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below They have not committed to an amount for the refund They will not give a refund until the order is finished, yet no one has contacted me since the installer came to measure since 10/ I would like a commitment from them that there will be a full refund and that it will be handled now, not when the order is complete Asking for the order to be complete then this business has failed over and over to finish this installation is not acceptable Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Our representative, *, did contact this customer to give the ETA on 9/18, however shortly after this we received the chargeback from the customer's credit card companyAt this point the customer's case was transferred to a member of our Accounting Support team, *, due to the chargeback [redacted] attempted to reach the customer on 9/at the phone number the customer provided, but the phone range continuously without the ability to leave a voicemail [redacted] tried to call the customer again on 9/but received the same ringing without the ability to leave a voicemailBecause of the two failed attempts to contact the customer via phone, Nelson emailed the customer that same day, 9/25, at the email address the customer provided us to attempt to establish contactHe also emailed the customer on 9/and 10/with no response (all three of these email attempts have been attached)On 10/ [redacted] received word that the customer no longer wanted to be contacted by usOn 10/we received confirmation from the credit card company that we had won the chargeback in our favorWe are still willing to discuss compensation and to have the reordered shade installed per the warranty agreement in our sales invoice
Client care has spoken to our customer about her case and order issuesA replacement has been ordered for the customer kitchen and family room windows and an ETA is pending but should be able to be provided later today
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I was told weeks ago installation would happen and I would receive a refund above and beyond just the installation feeI have still not received my blinds or any type of refundI reached out to them again on status on both matters
Better Business... Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted] ***
On 8/21/the customer signed for the purchase of Faux Wood Blinds and a Vertical BlindDue to the size of the Vertical blind it could not be shipped through methods and had to be shipped via FreightDue to this it arrived after the Faux Wood Blinds had been installedUsually in a situation such as this we would reschedule the customer to complete the installation but the customer has refused to allow us to complete the installation of the product that was signed and paid forOur Day Blinds Customer Care Team offered to provide compensation which the customer has rejectedAs of 10/8/the customer has been partially installed and our installers are waiting for the customers go ahead to complete the installationAt this time our offer of compensation still stands should the customer choose to accept installation
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I should be speaking to [redacted] on Monday 4/18/to hopefully come to a final resolution but as of now, the complaint has NOT been resolved Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] day blinds did not do me any courtesy by providing a shade....how absurd The design consultant forgot to add my 4th roman shade to the order March 13th is today ...and yet I only just heard from them via phone today at 3pm Prior to today there has been no communication or notification They did phone today with option for partial installment that I am unable to accept because it is during the day when I am at work There is still the matter of providing the window treatments and complete and total lack of communication Without the intervention of Revdex.com I would have had no idea that the product was due to arrive March 13th
We have spoken to the [redacted] family today and come to an amenable resolution as to how to proceed with resolving their issues with the shades on the order
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.This company has repeatedly pushed back the date of completion for my order They charged a fee for expedited processing and completion of the order and then simply have not fulfilled on their contractual obligation They noted that the remaining payment of 49% would be collected with the installation of the product This DID NOT HAPPEN IN MY CASE They have lied repeatedly about when my order will be completedThis company is committing consumer fraud Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint This company has been in my home times to measure and install defective productsWe have no confidence in their ability to amend thisTherefore, we request a refund and a release from the ceaseless harassmentThey will be contacted by our attorney Regards, [redacted] ***
We have spoken to the customer on 7/21, and we are following up again on 7/There are a few different ways we can resolve this and we will be following up to set a course of action to resolve the complaints and come to a full resolution
The shades that were produced and installed are within correct specifications, and they operate and function as they are intended toThey were made as agreed to by the customerBy signing the sales invoice the customer agreed to the terms and conditionsThe first terms and condition listed states: "Suitability: Buyer has made all decisions concerning the selection, color and style of the merchandise purchased." We agree that there was a glitch regarding the expedited fee the customer paid for, and we have agreed to refund that amount due to that glitchWe have attached pictures of how the shades fit in the customer's windows, as well as a copy of the signed portion of the sales invoice
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I have now been dealing with this for weeks The problem with the fabric choice is that it needs to have a lining - especially for the roller shade But the fabric itself is actually a very good fit for my decor - and if the company was able to offer a lining for the roller shade, then this problem could be solved more easily I do take responsibility for having made the choices - but I also feel that I was misled by the 'designers', who failed to discuss linings and light variables The major point of window coverings is to provide privacy and to block or filter light The fabric samples are relatively small - all the more reason for the 'designers' to offer some inputThere were TWO designers here with me - one listed as the "local market coordinator" and the other the "design consultant" (who admitted to being new with the company) Neither of these ladies talked about linings - talked about light variables Is that not their job?? The company website says that I should expect expertise from the design consultant It also says that the company ensures a perfect fit I received no expertise - I do not have a product with a perfect fit The company has gone around and around with me and has kept me waiting for weeks Why would I want to take another chance with them - and hope that the next product(s) is made correctly? It is their fault that the vertical blind was made incorrectly They should refund the full purchase price - $ I do not think that this is an unreasonable request The fact remains that I received a product that did not meet the size specifications as turned in to them by their designer Rather than it be replaced by another of their products - they should refund the cost Where is customer satisfaction in all of this? And why doesn't the company take any responsibility for not living up to what they advertise - expert design consultants and perfect fit??
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Day Blinds has a Limited Lifetime WarrantyAttached is the customer's original invoice and page has the warranty information stating that no charge service trips are covered for year from the date of purchaseThe product was originally purchased 3/24/so the customer was due to pay the $ service trip fee but there was no additional fees for the parts and labor of the the repair
We spoke with the customer today and agreed to a resolution of the outstanding issuesThe valances are already in production and should be delivered shortlyWe will follow up until all issues have been resolved