An order for faux wood blinds was provided to this customer free of all chargesA $balance was left on the order at time of completion, with the intent of that charge being waived instead of processed.On 9/15/Day Blinds was notified of the charge by email.On 9/16/it was confirmed by Day Blinds that the charge would be reversed Monday 9/18/2017.On 9/18/the $charge was reversedEmail chain attachedThe $in question was charged in error as the order and installation was done at no cost to this customer as a gesture of goodwill ans has been reversed at this time
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.(satisfactory settlement for ID # [redacted] between Day Blind and [redacted] ***) Regards, [redacted] ***
ON 4/22/a representative from day blinds reached out to this customer and offered a full re-selection in a material of the customers choice so that her initial expectation at time of sale could be metAlthough customer did see a sample of material before placing order and a correct signature was obtained at time of sale and all product is installed we are fully open to working with this customer to come to a satisfactory resolutionIn addition, day blinds has offered to provide the optional decorative coverings for the top of this customers window at no charge as mentioned in customers complaint as a gesture of goodwill and to further alleviate and poor feelings
We do stand behind offering a product that will perfectly fit your windowsThis is why we are willing to remake the shade you ordered in the correct sizeWhen there are mistakes we are more than willing to fix themThough we do understand that you regret not ordering your product with a lining, Day Blinds made the product to the exact specifications agreed upon by the customer when they signed the invoiceBecause Day Blinds made the product to the customer's specifications we cannot offer a refund or reselection for that product at no costWe have offered to remake the product that was mismeasured, and we have offered a reselection of the roller shade without lining at a 50% discountWe have extended this offer as a gesture of goodwill in an effort to find resolution and compromise
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedinstallation was completed as I worked directly with the installerStill awaiting a reply if a some form of credit will be issued Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have had to make numerous phone calls and correspondences with the company, with my initiating the calls and emails I need to call at least times, before [redacted] emails me back - no phone call I am still awaiting a call back after our last conversation at the end of October During this call, he offered me $ I was offended He was supposed to call me that very afternoon after he consulted with his supervisor with a better offer I have yet to get a call back I was offended at his offer of $I have spent hours of lost work time waiting for installers and for wrong measurements to be made 3-day has not convinced me that we will ever have a working product The cornices have been ordered, but yet to be installed The fabric valence is not to my liking and made really poorly I will never get this re-done as the fabric is "magically" out of production.On this past Friday, I posted to their [redacted] page I immediately got a call from their media agent, offering a $refund This too, offended me The media consultant assured me that I would get a phone call today - and I'm not surprised to report that I did not receive a phone call.I did get an email today from [redacted] that let me know I have an appointment Nov11th for an install attempt I made this appointment myself, so I was well aware of this appointmentHe has yet to return my phone call with another refund offer from his supervisor, but he's quick to remind me about an appointment that I made.I am requesting at least a 75% refund I will not accept anything less I also want my fabric valence fixed or replaced This company has focused on ordering the cornices for the THIRD time - that they have not addressed another huge issue in our order I have been fighting with this company since August - my original order date was in July This is far from 3-day blinds, it's more like FOUR MONTH blinds Completely unacceptable Regards, [redacted] ***
A discount for the full value of the valance that came in the incorrect color has been provided and Customer is scheduled for final installation of correctly colored valance today 7/18/All remaining parts of the order have been installed and the color of the valance has been verified as correct
Please provide any correspondence with Day Blinds and the invoice number from your order for verificationI am showing only one point of contact on 10/3/to verify the ETA for the installed shutters and to best assist in a resolution more information is needed
After careful examination it has been determined that the color of the installed product is that same of that mentioned in the original contract and Day Blinds is under no obligation to provide a refund or re-selection.However, after speaking with customer service representative [redacted] on 3/7/ it was decided that a full replacement in the color of the customers choice will be made and installed at no additional cost to the customerThis order has begun to be processed and the customer has agreed to this as a resolution
There was originally an IT glitch in our Design Consultant's ordering system that did not allow the order to push into production until a week after it was initially placed We ended up expediting the order once we were notified of this glitch, but it still did not get to the customer within the original estimated timeframe The customer asked for a $refund due to the expedited fee she paid which was approved and given to the customer When the installation did happen, the customer called in upset because she said the Roman Shade style was incorrect Our installer called in a report stating that customer was not happy with the shades, but not that the measurements were incorrect/out of spec The customer called in the next day simply stating she felt the quality was poor She stated that the Roman Shades did not fold up like other Roman Shades she had from other manufacturers, and also that they did not block out enough light in her opinion The customer demanded full refund at this point The Customer Care Representative assigned to this case reviewed this with a member of our Leadership Team and it was determined that the measurements were not incorrect, and that the customer received the style they agreed to on the signed invoice 30% off a reorder was offered but customer refused This was reviewed again in detail with by members of our Customer Care Leadership Team and they came to the conclusion that we produced what was ordered, the measurements were within spec, and the 30% offer was a reasonable proposition towards resolution About a month later the customer issued a chargeback with their credit card company due to this situation We explained to the credit card company that the measurements were within spec, we had a signed invoice, and what we had proposed to the customer regarding a 30% reorder The chargeback was won in our favor because we were attempting to act in good faith to resolve the customer's perceived issues Another month later the customer issued another chargeback This is active case [redacted] The agent assigned to this chargeback called the customer to go over resolution where he offered 50% off of a reorder, but this was also refused and the customer ended the call abruptly The customer has been unresponsive since that time which was about a month ago The agent's last correspondence with the customer was an email to her on 3/still looking to get her to respond regarding a possible resolutionIn summary: The customer received product with measurements that are within spec, product that functions the way it is designed to, and received compensation for issues regarding an IT glitch that resulted in the customer receiving the product outside of the initial estimated timeframe We have offered the customer reasonable options towards resolution that the customer has declined A chargeback with her credit card company has already been won in our favor We are still willing to work with the customer, and to offer a very large discount on the reselection of new product, however the product she received is not defective, faulty, or different than what she agreed to when she made the initial purchase
In the intervening time after the last Revdex.com reply this customer has been in touch with customer service management and an agreement to pay up from for the repair work to the customer home has been reached in the amount of $
A refund of the affected products from the original invoice has been put through as of 7/6/The customer should see that refund post to their credit account within a few business days
RevDex.com: I have reviewed the response made by the... business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me when it is received. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. When I checked the status of my remaining order on July 22, 2015 (the window arch), the status was listed as shipped on 7-21. When I checked again on 7-24, the status listed that the arch had been installed on 7-18. This is not true. The blinds that were received were installed on July 18, but this did not include the arch because it had not been shipped. I received al call from [redacted] at 3 day blinds on July 22 to check to see if the installation was complete. I called [redacted] and left a message on Friday, July 24 and did not receive a call back. I called 3 day blinds customer service to ask to speak with a supervisor. I was transferred to [redacted] who called the installer to find out when the arch could be installed. I was told that the arch is scheduled to be installed on August 1 with a windown of 9 am to 5 pm. I was told that I would receive a call on July 31 to narrow the installation window. Additionally, the remaining balance was charged to my account. I should not have been charged the balance of my order considering that all of my items have not been installed. I understand that delays will happen. However, there is no excuse for not calling the customer to advise them of the delay. In addition, 3 day blinds informed me that I would be compensated but would not give me the amount of the compensation. Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved I'l keep you posted to the progress of the refund Thank youRegards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I wish to thank the Revdex.com of San Diego for the promptness of the action taken, and due to its efforts, bringing the business against which the complaint was filed back to the table Regards, [redacted]
The honeycomb shade in question has shows no issues that have been reported until this timeThis shade has been installed for over a year with no problems reportedIn light of the previous history with this customer, all charges for this repair and associated trips are being covered and a repair has been created under repair invoice [redacted] to correct any issues that have arisenShould it be determined that the product is non-repairable of faulty in some way removal and refund will be consideredCustomer will be getting a call within hours to schedule a repair appointment
A member of our team reached out to the customer today to offer an update and help resolve the outstanding issuesA voicemail was leftWe will agree to discuss compensation with the customer once all issues have been resolved
An order for faux wood blinds was provided to this customer free of all chargesA $balance was left on the order at time of completion, with the intent of that charge being waived instead of processed.On 9/15/Day Blinds was notified of the charge by email.On 9/16/it was confirmed by Day Blinds that the charge would be reversed Monday 9/18/2017.On 9/18/the $charge was reversedEmail chain attachedThe $in question was charged in error as the order and installation was done at no cost to this customer as a gesture of goodwill ans has been reversed at this time
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.(satisfactory settlement for ID # [redacted] between Day Blind and [redacted] ***) Regards, [redacted] ***
ON 4/22/a representative from day blinds reached out to this customer and offered a full re-selection in a material of the customers choice so that her initial expectation at time of sale could be metAlthough customer did see a sample of material before placing order and a correct signature was obtained at time of sale and all product is installed we are fully open to working with this customer to come to a satisfactory resolutionIn addition, day blinds has offered to provide the optional decorative coverings for the top of this customers window at no charge as mentioned in customers complaint as a gesture of goodwill and to further alleviate and poor feelings
We do stand behind offering a product that will perfectly fit your windowsThis is why we are willing to remake the shade you ordered in the correct sizeWhen there are mistakes we are more than willing to fix themThough we do understand that you regret not ordering your product with a lining, Day Blinds made the product to the exact specifications agreed upon by the customer when they signed the invoiceBecause Day Blinds made the product to the customer's specifications we cannot offer a refund or reselection for that product at no costWe have offered to remake the product that was mismeasured, and we have offered a reselection of the roller shade without lining at a 50% discountWe have extended this offer as a gesture of goodwill in an effort to find resolution and compromise
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedinstallation was completed as I worked directly with the installerStill awaiting a reply if a some form of credit will be issued Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have had to make numerous phone calls and correspondences with the company, with my initiating the calls and emails I need to call at least times, before [redacted] emails me back - no phone call I am still awaiting a call back after our last conversation at the end of October During this call, he offered me $ I was offended He was supposed to call me that very afternoon after he consulted with his supervisor with a better offer I have yet to get a call back I was offended at his offer of $I have spent hours of lost work time waiting for installers and for wrong measurements to be made 3-day has not convinced me that we will ever have a working product The cornices have been ordered, but yet to be installed The fabric valence is not to my liking and made really poorly I will never get this re-done as the fabric is "magically" out of production.On this past Friday, I posted to their [redacted] page I immediately got a call from their media agent, offering a $refund This too, offended me The media consultant assured me that I would get a phone call today - and I'm not surprised to report that I did not receive a phone call.I did get an email today from [redacted] that let me know I have an appointment Nov11th for an install attempt I made this appointment myself, so I was well aware of this appointmentHe has yet to return my phone call with another refund offer from his supervisor, but he's quick to remind me about an appointment that I made.I am requesting at least a 75% refund I will not accept anything less I also want my fabric valence fixed or replaced This company has focused on ordering the cornices for the THIRD time - that they have not addressed another huge issue in our order I have been fighting with this company since August - my original order date was in July This is far from 3-day blinds, it's more like FOUR MONTH blinds Completely unacceptable Regards, [redacted] ***
A discount for the full value of the valance that came in the incorrect color has been provided and Customer is scheduled for final installation of correctly colored valance today 7/18/All remaining parts of the order have been installed and the color of the valance has been verified as correct
Please provide any correspondence with Day Blinds and the invoice number from your order for verificationI am showing only one point of contact on 10/3/to verify the ETA for the installed shutters and to best assist in a resolution more information is needed
After careful examination it has been determined that the color of the installed product is that same of that mentioned in the original contract and Day Blinds is under no obligation to provide a refund or re-selection.However, after speaking with customer service representative [redacted] on 3/7/ it was decided that a full replacement in the color of the customers choice will be made and installed at no additional cost to the customerThis order has begun to be processed and the customer has agreed to this as a resolution
There was originally an IT glitch in our Design Consultant's ordering system that did not allow the order to push into production until a week after it was initially placed We ended up expediting the order once we were notified of this glitch, but it still did not get to the customer within the original estimated timeframe The customer asked for a $refund due to the expedited fee she paid which was approved and given to the customer When the installation did happen, the customer called in upset because she said the Roman Shade style was incorrect Our installer called in a report stating that customer was not happy with the shades, but not that the measurements were incorrect/out of spec The customer called in the next day simply stating she felt the quality was poor She stated that the Roman Shades did not fold up like other Roman Shades she had from other manufacturers, and also that they did not block out enough light in her opinion The customer demanded full refund at this point The Customer Care Representative assigned to this case reviewed this with a member of our Leadership Team and it was determined that the measurements were not incorrect, and that the customer received the style they agreed to on the signed invoice 30% off a reorder was offered but customer refused This was reviewed again in detail with by members of our Customer Care Leadership Team and they came to the conclusion that we produced what was ordered, the measurements were within spec, and the 30% offer was a reasonable proposition towards resolution About a month later the customer issued a chargeback with their credit card company due to this situation We explained to the credit card company that the measurements were within spec, we had a signed invoice, and what we had proposed to the customer regarding a 30% reorder The chargeback was won in our favor because we were attempting to act in good faith to resolve the customer's perceived issues Another month later the customer issued another chargeback This is active case [redacted] The agent assigned to this chargeback called the customer to go over resolution where he offered 50% off of a reorder, but this was also refused and the customer ended the call abruptly The customer has been unresponsive since that time which was about a month ago The agent's last correspondence with the customer was an email to her on 3/still looking to get her to respond regarding a possible resolutionIn summary: The customer received product with measurements that are within spec, product that functions the way it is designed to, and received compensation for issues regarding an IT glitch that resulted in the customer receiving the product outside of the initial estimated timeframe We have offered the customer reasonable options towards resolution that the customer has declined A chargeback with her credit card company has already been won in our favor We are still willing to work with the customer, and to offer a very large discount on the reselection of new product, however the product she received is not defective, faulty, or different than what she agreed to when she made the initial purchase
In the intervening time after the last Revdex.com reply this customer has been in touch with customer service management and an agreement to pay up from for the repair work to the customer home has been reached in the amount of $
A refund of the affected products from the original invoice has been put through as of 7/6/The customer should see that refund post to their credit account within a few business days
RevDex.com: I have reviewed the response made by the... business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me when it is received. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. When I checked the status of my remaining order on July 22, 2015 (the window arch), the status was listed as shipped on 7-21. When I checked again on 7-24, the status listed that the arch had been installed on 7-18. This is not true. The blinds that were received were installed on July 18, but this did not include the arch because it had not been shipped. I received al call from [redacted] at 3 day blinds on July 22 to check to see if the installation was complete. I called [redacted] and left a message on Friday, July 24 and did not receive a call back. I called 3 day blinds customer service to ask to speak with a supervisor. I was transferred to [redacted] who called the installer to find out when the arch could be installed. I was told that the arch is scheduled to be installed on August 1 with a windown of 9 am to 5 pm. I was told that I would receive a call on July 31 to narrow the installation window. Additionally, the remaining balance was charged to my account. I should not have been charged the balance of my order considering that all of my items have not been installed. I understand that delays will happen. However, there is no excuse for not calling the customer to advise them of the delay. In addition, 3 day blinds informed me that I would be compensated but would not give me the amount of the compensation. Regards, [redacted] ***
We reached out to the customer again today via both phone and email to discuss compensation and resolution of any outstanding issues
The customer has since had their repair completedWe will work with the customer regarding compensation
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved I'l keep you posted to the progress of the refund Thank youRegards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I wish to thank the Revdex.com of San Diego for the promptness of the action taken, and due to its efforts, bringing the business against which the complaint was filed back to the table Regards, [redacted]
The honeycomb shade in question has shows no issues that have been reported until this timeThis shade has been installed for over a year with no problems reportedIn light of the previous history with this customer, all charges for this repair and associated trips are being covered and a repair has been created under repair invoice [redacted] to correct any issues that have arisenShould it be determined that the product is non-repairable of faulty in some way removal and refund will be consideredCustomer will be getting a call within hours to schedule a repair appointment
A member of our team reached out to the customer today to offer an update and help resolve the outstanding issuesA voicemail was leftWe will agree to discuss compensation with the customer once all issues have been resolved
A member of our team has spoken to this customer today to apologize and to resolve these issues as quickly as possible