Product may have been missed on the invoice, however the customer paid for and received what was on the invoice, and what was signed and agreed to by themWe have offered to order at a discount due to this issueHowever, we will not provide the missing product free of charge as it was never ordered or paid for
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedThe offer of a full refund is much appreciated, thank-youMy special thanks to [redacted] and the San Diego Revdex.com for their efficient and professional handling of my complaintPost that! Regards, [redacted]
We do require all subcontractors to be licensed, and we check periodically to ensure complianceWe are researching and addressing thisThe refund was finalized on our end on 1/28/A refund can take a few business days to reflect on the customer's statements, depending who they bank with The invoice/receipt for this refund is attached
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Sure, this answers the question about the reimbursementHowever, I still have not received an answer about why I was told someone would come on 12/and then didn’tI also still do not have an answer about when I will be receiving the valanceThis was supposed to be installed weeks ago, by the way Regards, [redacted]
I received a notice last week with the response from 3Day acknowledging the latest shipping delay I did not see anywhere that it said I had to take action Then yesterday I received a notice from the Revdex.com that since they didn’t hear from me it was closed I wanted to wait until I actually received the drapes and we came to a settlement before closing this complaint.At this time, the drapes have arrived and I installed them and they are correct Day has also provided information on the compensation that they will be reimbursing me due to all the issues.So at this time I would like to close the complaint but with agreement from me as the customer that Day did in the end take care of the situation and compensated me for all of the issues.Can you please reopen and close this with this understanding?Thanks in advance for your help
I called customer, left her voicemail and sent her an email to discuss her experienceCan customer provide us with a copy of the invoice that was provided to her by the designer showing the dates in question?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [After going through more than now visits to get this order correct and each time having to rearrange my work day and time to accommodate being home to meet someone, $is not adequateThey sent someone who was under the influence to my homeThey missed all deadlinesThey sold my information to third parties without my permissionThey call themselves Day Blinds17% off an order that is almost months ongoing now is insulting to my time and those involvedPlease provide a full refund as requested as you did not meet the criteria to get this order delivered in a timely fashion.] Regards, [redacted] ***
The Client Care Quality Assurance Specialist has spoke to this customer today 6/14/and is in the process of coming to an equitable solution while working with customer
A charge on the incorrect account was requested, however that charge never went through and the full amount requested was returned to the account todayWe are in the process of collecting the correct payment information from the customer
There was a measurement issue with one of this customer's productsWe originally attempted to correct the issue through our installation team but it was ultimately decided that the product would be reorderedThe customer has since refused the installation of the reordered product after it had already been manufactured, and has requested that we no longer contact herThe customer attempted to chargeback via their credit card company, but Day Blinds won that chargeback as we have been actively attempting to have the reordered product installed and resolve any outstanding issues per the sales invoice that was agreed to at the time of purchaseThe invoice the customer agreed to states that we would repair or replace any of the product if there was an issueWe are upholding that agreement but the customer is refusing it on their endWe have also explained to the customer that we could address compensation as requested, but that cannot happen if the customer is refusing the installationThe signed portion of this sales contract is attached
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I received one missed call and an email from Day Blinds regarding this issue on 7/ I have replied to their email the same day to determine next steps The matter is still in progress Regards, [redacted] ***
The valance has been reordered and the case manager is working on getting the valance rushedCustomer has already been offered a refund for the cost of the valance since that's where the error was
Product was removed from customers home yesterday and a refund for the full amount of original payment is being processed today per the customers request
Attached is the signed sales contract for this customer's purchasePlease note that each window treatment is specified individually on the sales contractThe customer's signature was their agreement and approval for us to produce those specified window treatments
On 2/10/a full refund and cancellation was issued for this order and customer was updated via phone messageFunds should be reflected correctly in all accounts be the end of this week
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
There was a mismeasure on two windows from this customer's original order Those two windows were not able to be installed during the initial installation due to those mismeasures The installer took new measurements and she shades were reordered The reordered shades were installed, and were reported to be within correct measurements specs The customer was given compensation in the amount of $which is the combination of both the installation fee and the packaging and handling charge This amount was given because the product was not able to be installed during the initial installation appointment, and the customer did not receive their products within the original estimated time frame We feel this is fair compensation due to the root cause issues If there are any outstanding issues we are still willing to work with the customer to resolve those, however we do not feel it is a fair resolution for the customer to receive a full refund on product that was reordered and installed in the customer's home
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I want financial compensation, IN ADVANCE, before they come to reinstall the defective blindsI want to know the exact amount they will compensate meI do no want my credit card charged again UNTIL all the blinds are reinstalled and they meet with my satisfaction this time.Further, they have upset me even more because they just placed the reorder on July11, causing more delayIt takes weeks to get blinds Why did they delay? Then they have to installI won't have these blinds until August when they were first ordered in May! Regards, [redacted]
Product may have been missed on the invoice, however the customer paid for and received what was on the invoice, and what was signed and agreed to by themWe have offered to order at a discount due to this issueHowever, we will not provide the missing product free of charge as it was never ordered or paid for
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedThe offer of a full refund is much appreciated, thank-youMy special thanks to [redacted] and the San Diego Revdex.com for their efficient and professional handling of my complaintPost that! Regards, [redacted]
We do require all subcontractors to be licensed, and we check periodically to ensure complianceWe are researching and addressing thisThe refund was finalized on our end on 1/28/A refund can take a few business days to reflect on the customer's statements, depending who they bank with The invoice/receipt for this refund is attached
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Sure, this answers the question about the reimbursementHowever, I still have not received an answer about why I was told someone would come on 12/and then didn’tI also still do not have an answer about when I will be receiving the valanceThis was supposed to be installed weeks ago, by the way Regards, [redacted]
I received a notice last week with the response from 3Day acknowledging the latest shipping delay I did not see anywhere that it said I had to take action Then yesterday I received a notice from the Revdex.com that since they didn’t hear from me it was closed I wanted to wait until I actually received the drapes and we came to a settlement before closing this complaint.At this time, the drapes have arrived and I installed them and they are correct Day has also provided information on the compensation that they will be reimbursing me due to all the issues.So at this time I would like to close the complaint but with agreement from me as the customer that Day did in the end take care of the situation and compensated me for all of the issues.Can you please reopen and close this with this understanding?Thanks in advance for your help
I called customer, left her voicemail and sent her an email to discuss her experienceCan customer provide us with a copy of the invoice that was provided to her by the designer showing the dates in question?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [After going through more than now visits to get this order correct and each time having to rearrange my work day and time to accommodate being home to meet someone, $is not adequateThey sent someone who was under the influence to my homeThey missed all deadlinesThey sold my information to third parties without my permissionThey call themselves Day Blinds17% off an order that is almost months ongoing now is insulting to my time and those involvedPlease provide a full refund as requested as you did not meet the criteria to get this order delivered in a timely fashion.] Regards, [redacted] ***
The Client Care Quality Assurance Specialist has spoke to this customer today 6/14/and is in the process of coming to an equitable solution while working with customer
We will be refunding this customer in full and will provide compensation for damage
A charge on the incorrect account was requested, however that charge never went through and the full amount requested was returned to the account todayWe are in the process of collecting the correct payment information from the customer
There was a measurement issue with one of this customer's productsWe originally attempted to correct the issue through our installation team but it was ultimately decided that the product would be reorderedThe customer has since refused the installation of the reordered product after it had already been manufactured, and has requested that we no longer contact herThe customer attempted to chargeback via their credit card company, but Day Blinds won that chargeback as we have been actively attempting to have the reordered product installed and resolve any outstanding issues per the sales invoice that was agreed to at the time of purchaseThe invoice the customer agreed to states that we would repair or replace any of the product if there was an issueWe are upholding that agreement but the customer is refusing it on their endWe have also explained to the customer that we could address compensation as requested, but that cannot happen if the customer is refusing the installationThe signed portion of this sales contract is attached
For number [redacted] , we have simply decided to order the shades for the customer at no additional charge
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I received one missed call and an email from Day Blinds regarding this issue on 7/ I have replied to their email the same day to determine next steps The matter is still in progress Regards, [redacted] ***
The valance has been reordered and the case manager is working on getting the valance rushedCustomer has already been offered a refund for the cost of the valance since that's where the error was
Product was removed from customers home yesterday and a refund for the full amount of original payment is being processed today per the customers request
Attached is the signed sales contract for this customer's purchasePlease note that each window treatment is specified individually on the sales contractThe customer's signature was their agreement and approval for us to produce those specified window treatments
On 2/10/a full refund and cancellation was issued for this order and customer was updated via phone messageFunds should be reflected correctly in all accounts be the end of this week
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
There was a mismeasure on two windows from this customer's original order Those two windows were not able to be installed during the initial installation due to those mismeasures The installer took new measurements and she shades were reordered The reordered shades were installed, and were reported to be within correct measurements specs The customer was given compensation in the amount of $which is the combination of both the installation fee and the packaging and handling charge This amount was given because the product was not able to be installed during the initial installation appointment, and the customer did not receive their products within the original estimated time frame We feel this is fair compensation due to the root cause issues If there are any outstanding issues we are still willing to work with the customer to resolve those, however we do not feel it is a fair resolution for the customer to receive a full refund on product that was reordered and installed in the customer's home
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I want financial compensation, IN ADVANCE, before they come to reinstall the defective blindsI want to know the exact amount they will compensate meI do no want my credit card charged again UNTIL all the blinds are reinstalled and they meet with my satisfaction this time.Further, they have upset me even more because they just placed the reorder on July11, causing more delayIt takes weeks to get blinds Why did they delay? Then they have to installI won't have these blinds until August when they were first ordered in May! Regards, [redacted]