Felker Locksmith, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me...

as long as they follow through this time. Previous phone calls yielded the same response with no follow through.
Regards,
[redacted]

Your request has been forwarded to our local staff for processing of your request...

Complaint: [redacted]
I am rejecting this response because:
I never received the refund as stated by Red River. How do I proceed?Thank you, [redacted]

We apologize for the inconvenience.  We have added additional resources to this location in order to pick up your route on the scheduled date.  Again we apologize for any inconvenience this may have caused.

Complaint: [redacted]
I am rejecting this response because:I have trash STILL...

sitting, waiting to be picked up. Other home owners have had their trash picked up already yet others who have Red River are still not receiving services we have paid for and still run the risk of getting yet another letter from the Home Owner Association,  this time with a fee or legal action threatened. I am tired of being put off, it's been almost 2 weeks since I started trying to contact this business and I have yet to receive a response to actually address my issue.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
If I don't receive my refund check I will be filing another complaint as it as been 3 months since I cancelled my service. 
Regards,
[redacted]

As has been reported on our Facebook page, we have been experiencing some logistical issues related to our new route schedules. Our staff is fully aware of the service issues and they are working relentlessly to correct the service interruptions. Our call volume has also backed up our voicemail...

system which is being attend to regularly. We will be running miss routes all day on Saturday (1/21/17) and Monday (1/23/17) to collect from customers who have reported service misses/interruptions this week. To insure we receive your message, we ask that you email our customer service department at [redacted] so that your service address can be added to the miss routes on Saturday. Please share this notification with your friends and neighbors. We appreciate your continued patience and understanding during this transition. Red River Waste Solutions

In review of this account, it appears a cancellation request has been issued along with a request to pick up the container.  A request for refund has also been generated.

Complaint: [redacted]
I am rejecting this response because:We have not had our trash picked up in two weeks.  We have attempted to contact the office per the literature and no one will return our repeated calls.I would like to have my trash picked up.
Regards,
[redacted]

We have passed along the customer's information to ensure that they are properly routed and serviced on a regular weekly basis.

My understanding is the service issues on this route have been corrected and should be running smoothly now.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
This ordeal drug out for over a month.  After countless calls and voicemails to both the local office and corporate, emails, and even this complaint to the Revdex.com I think they are back on track…I say that hesitantly as I have only had 1 week of service delivered on the right pick up day, since this ordeal.  But I do now have the number of someone higher in the chain of command who gets things done, and when I call him, things happen quickly.  So I’m hopeful that this is truly resolved.  Time will tell.Regards, 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Due to our processing backlog, we are currently taking a couple of weeks to fully process a customer's refund.  We do show a submitted check request dated 1/26/17 that is in process of being refunded.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me if the do, in fact, pick up my trash.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  This response does not address the 3 weeks of trash that has not been picked up.  Will I...

be refunded for the month of January?  When will the bin be picked up?  I would like a date for these things, or at least a window of dates.
Regards,
[redacted]

We have instructed our staff to cancel the account per the customer's request and issue a refund for the amount paid.

The request has been forwarded on for processing and refund.