Felker Locksmith, LLC

Our local staff from this location is working on processing a refund to the customer per notes on her account on 12/23/2016.

Refund check has been cut and issued

Refunds are currently taking approximately 6 weeks to process.

In review of this account, it appears to have been cancelled and a work order issued to remove the container.

This customer states we have damaged their large commercial container however we show them only being a residential customer with a small 96 gallon container.  We don’t pick up those large containers so we will not be replacing that.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Per the notes on the account, the account has been cancelled and a work order to collect the can is in process along with applicable refund.

Complaint:...

[redacted]
I am rejecting this response because:They did not address the issue.  Either they start picking up the trash as they agreed to do or they give us a complete refund.  Apologizing doesn't make it so.  They have set it up where the customer can not contact them to let them know there is a problem. They are not even making an effort to work with their customers. 
Regards,
[redacted]

We have forwarded this request to our local staff for cancellation, collection of the cart, and applicable refund.

I can confirm that all three refund checks are being cut today and mailed out.

We apologize for the inconvenience you have encountered through our route changes.  I have researched your account and show that under the new route schedules, you are a Thursday route pick-up.  I have forwarded your information to our Local Operations group to advise of the misses. ...

They anticipate to close that your street tomorrow 2/4/17 and then on Thursdays going forward.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I look forward to receiving my refund soon!
Regards,
[redacted]

Mr. [redacted] had multiple account so we’ve issued one refund in January from December and now we have one with a March date that is in process.

We have instructed our staff to cancel the account per the customer's request and issue a refund for the payment made on the account.

Complaint: [redacted]
I am rejecting this response because:  The trash bin was finally picked up on February 20 but I have not heard anything about a refund.  I cancelled back in January and no one has communicated regarding how long it will take to refund my prepayment for months that were cancelled or no services were received, or if I will even be refunded at all.  I feel a refund for the entire first quarter is warranted.
Regards,
[redacted]

Local staff has dispatched additional trucks for those days to help cover and complete all routes on their designated day.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. If they will finally follow through, however they keep saying they will and do not.
Regards,
[redacted]

Good Morning...I have forwarded this issue to out site to resolve the mentioned issues.

Consumer and local manager have talked and arranged the delivery on new container.  We consider this to be closed.