Femmes Boutique

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] * [redacted]

To Whom it may concern,Customer made two orders each totaling $ [redacted] , We refunded one and customer filed a charge-back on one, Customer contacted us and spoke to one of our customer service reps stating that she only received one of the refunds and she would like to go ahead and get the two pairs of shoes she ordered prior as we were in the process of shipping her shoes off that day we received the charge-back notification so we cancel the order, Customer called about not receiving the package and was told we will not be shipping because we received a charge-back at that point she stated she only received one charge-back, She was told at that time that we will double check on how many charge-backs came in, Customer was a bit frustrated and got off the phone, If customer is entitle to her refund I will go ahead and process this refund immediately

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10542103, and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, Saundra Patterson

To Whom it may concern, Customer placed an order on may 7th, because her order was not shipped right away one of my reps had this package shipped overnight which cost a lot more, Customer ordered a size and was shipped a size by error we apologized to her sent her a return label and the replacement size was shipped overnight with schedule to be delivered today by noon, the only issue was tracking information had to be forwarded to customer, I am sorry that this customer feels like this is the worst experience she has ever had at Femmes Boutique we strive to make all of our customers happy, I will cancel the order immediately intercept this package and refund customer right away

To whom it may concern,This customer never spoke to the owner she spoke to one of our sales associate, Customer ordered on Sunday, March order was cancelled, We have changed merchant since and it was taking a bit long for the funds to go back on the customers card, my rep offered to refund customer her $via paypal customer says she does not have one.we offered to refund her via bank wire transfer our rep was told by customer that she does not want to give out her banking information, customer requested that she gets refunded via western union, which my rep attempted to send it via western union over the phone, but when it comes to processing western union over the phone they asked way more security questions and that is what we explained to this customer we want her to have her money back and is doing everything possible to make this happen Asap

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.My bank is aware of the situation and involved in solving itThe money has not arrived and no billing cycle is to blameIt is not an overlook eitherI checked my statements, then an investigator from the bank went over all my transactions since the money was taken from my account by Femmes Boutique and found no credit adjustment Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] DETAILS:I appreciate Femmes Boutique looking into the situation and working on getting a refund to meHowever there are errors in their responsePlease see my responses in CAPS below:MESSAGE FROM BUSINESS:Hello to whom it may concern,I am the current supervisor, My name was ***, I was not working here when Miss [redacted] placed this order from my understanding the dresses were delivered and returnedTHE DRESSES WERE NOT DELIVEREDWINE VERSION WAS UNAVAILABLESAPPHIRE WAS AVAILABLE AND WAS SUPPOSED TO BE SHIPPED FOR A SATURDAY DELIVERY FOR MY DAUGHTER'S PROMIT NEVER ARRIVED SO SHE WORE SOMETHING FROM HER CLOSETSHE CALLED OR EMAILED AND WAS TOLD SHE WOULD BE REFUNDED.So that amount is slightly less as we don't refund shipping.SHIPPING MUST BE REFUNDED BECAUSE NOTHING WAS RECEIVEDHALF OF THE CHARGES SHOULD NEVER HAVE BEEN BILLED BECAUSE THE WINE DRESS WAS NOT EVEN AVAILABLE(EACH DRESS WAS OVER $400).From what I read in the prior notes because it was over days we were not able to process this refund in order to processes refunds over days we would need approval from authorize.net which takes timeI see where a check was sent out prior but miss [redacted] claimed she never received it so we ended up putting a stop payment on this check.I WAS TOLD ON APRIL 17, AND DECEMBER 2, THAT CHECKS WERE SENTI CAN UNDERSTAND ONE CHECK NOT MAKING IT HERE, BUT 2?about her her saying do we exist it's obvious that we do she received the order, well not her the order was under a different nameAGAIN, WE DID NOT RECEIVE EITHER DRESS, WHICH IS WHY WE ASKED FOR A REFUNDthis has to do with dresses that were returned which I have no record ofTHEY HAVE NO RECORD BECAUSE WE NEVER RECEIVED THEM SO THEY COULD NOT HAVE BEEN RETURNEDi am only going off of the email thread.SYNOPSIS OF EMAIL THREADS4/12/EMAILED [redacted] RE: THE REFUND4/17/EMAILED [redacted] RE: THE REFUND; WAS TOLD A CHECK WOULD BE SENT4/EMAILED [redacted] TO INQUIRE ABOUT CHECK7/EMAILED TO INQUIRE ABOUT CHECK; [redacted] RESPONDED AND PROMISED TO RECTIFY SITUATION7/EMAIL RECEIVED ASKING ME TO CONTACT CREDIT CARD COMPANYTRIED TO CONFERENCE CC CO AND [redacted] BUT NO ANSWER11/EMAILED [redacted] ABOUT SENDING A CHECK INSTEAD OF TRYING TO GET CC REFUND12/1, EMAILED [redacted] ASKING IF CHECK WAS GOING TO BE SENT; SHE ASKED IF IT SHOULD BE MADE OUT TO ME OR MY DAUGHTER.2/6/STILL NO CHECK; ASKED [redacted] TO ISSUE A CREDIT TO MY CREDIT CARDFROM THIS POINT ON WE HAVE BEEN TEXTINGWAS TOLD THE REQUEST WAS PLACED WITH THE CC CO AND THAT IT TAKES TIME RECENTLY ASKED A THIRD TIME TO HAVE A CHECK CUT AND [redacted] TOLD ME TO CONTACT LINDSEY FOR TRACKING INFO, WHICH I DIDTHAT WAS ON JUNE 5THLINDSEY WROTE TO SAY SHE WOULD GET BACK TO ME BUT HASN'TTHAT'S WHEN I FILED THE COMPLAINT.This is not my department but I will speak to [redacted] in the morning she is the one that handles cutting the checks, I don't know why Miss [redacted] never contacted American express to deal with this if she was having all these issues,AS NOTED ABOVE, I DID CONTACT MY CREDIT CARD COMPANY SEVERAL TIMES BUT THEY WEREN'T ABLE TO TREAT IT AS A DISPUTE AND CREDIT MY ACCOUNT BECAUSE I DIDN'T DISCOVER THE PROBLEM UNTIL MANY MONTHS LATER AND ONE CAN ONLY DISPUTE A TRANSACTION WITHIN DAYSthe other girls are only sales associates and can only do so much.I UNDERSTAND THAT, AND [redacted] HAS BEEN DILIGENTLY TRYING, EVEN GIVING ME HER PERSONAL CELL, BUT HAS NOT BEEN ABLE TO GET ANY RESULTS FROM THE BUSINESS OFFICE.I will talk to [redacted] in the morning to get this resolved as soon as I can no one is trying to keep miss ***'s money everyone here wants this resolved.THAT'S WHAT I'VE BEEN HEARING FOR OVER A YEAR.Thank you for your help, Revdex.com[redacted] ----------- On May 15, 2013, at 12:PM, Femmes Boutique < [redacted] > wrote: > >> Hello ***, >> >> We are in the process of shipping your dresses out, we are still waiting for the wine color to come do you want us to just ship the Sapphire then ship the wine when it comes in or wait and ship both together? >> >> Customer Care, >> Femmes Boutique >> P:888-557-6906On May 15, 2013, at 11:AM, [redacted] wrote: > Please ship the sapphire firstAny chance it would be here by Saturday morning? > > Sent from my iPhone > > On May 15, 2013, at 12:PM, Femmes Boutique < [redacted] > wrote: > >> Hello ***, >> >> We are in the process of shipping your dresses out, we are still waiting for the wine color to come do you want us to just ship the Sapphire then ship the wine when it comes in or wait and ship both together? >> >> Customer Care, >> Femmes Boutique >> P:888-557-6906-----Original Message----- From: [redacted] To: info < [redacted] >; ***Sent: Thu, Mar 6, 3:pm Subject: ***'s order/refund Hi,Please see the email chain below to reference an order my daughter placed with you back in May, for her promThe dress never arrived, and it appears we were charged for it as well as the wine version which was not in stock [redacted] spoke with you shortly after her prom and was told a credit would be issuedAs I was going through my credit card statements while doing my taxes, I saw the charge but not the refundPlease get back to me so we can clear up this situationI also left two voice messagesThanks >>

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below In my original complaint, I asked the company to provide information on the order, and that I would prefer the item to be shipped and if that was not possible to then refund me the full purchase price I have tried emailing this company on multiple occasions, last week was not my first or last attempt to get in contact with themSo, for them to say that my email went to spam and that I could have just "asked" for a refund just baffles me If I would have been able to get in contact with this company, I would have given them the opportunity to explain what was going on with the shipment instead of going through the Revdex.com I called countless times during business hours, the phone wasn't answered a single time and all of my voice mails and emails went unanswered As a company it is your job to notify the consumer about delays in shipping/orders, especially when the item is already paid forThis company didn't notify me that there was a problem with shipment This company has terrible customer service, and I would never in a million years recommend anyone to purchase from them I received a refund email from the company but I have yet to see it show up in my account I will wait until I see that amount back in my account until I am "satisfied" with this company's course of action Regards, [redacted]

Hello to who it may concern from what I can see from the notes in our system customer did order a size black suede we received black leather instead, *** was the one that was dealing with this customer she is off this week if customer prefer a refund I will cancel this order and attach refund confirmation my apology to this customer for all of the confusion, Refund confirmation attached

Hello to whom it may concern, Customer perorder or two pairs of shoes, preorder means that we don't not have the item in stock, We are given a delivery date by the manufacture, we give customers the dates that are given to us sometimes those dates get changed without notice, After a few months customer canceled the order, we could not just refund her due to the time period and customer filed a claim with with her credit card/paypal who already took the funds from us so I am totally confused to what is going on here paypal has her funds not us

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted] I spoke with the same person each time I called As of 7/2/I have not received any information as to receiving a refund The purchase was made with a debit card so there is no billing cycle period to wait for I have text messages that I can foward with a number of the person I spoke to each time So the company does not exactly what I am talking aboutI would also like a copy of when the refund was issued with a date

Refund was issued any further question please contact paypal

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI do not want to be forced to wait months for this to be resolved Regards, [redacted] ***

My apology I thought Miss [redacted] did receive the dresses and they were returned if that were not the case my humble apology, I will speak to [redacted] at 10am when she gets to the office to get this resolved, and the days cut off that was the same issue we were having I don't understand why you can't issue a refund when ever you want

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I will appreciate if Femme Boutique can ship the same item to me as soon as possible because I have had countless excuses from ***Alternatively as [redacted] previously suggested, she can refund the amount paid via Western Union Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Customer was refunded attached is a copy of customers refund confirmation, customer was refunded in full I don't know who customer spoke to prior but I am sorry this customer had a not so good experience, Here at Femmes Boutique we strive to offer our customer the best service possible

Hello,
We already spoke to the customer, Paypal has a way if the customer even call and say I didn't receive my item they would turn it into a claim, but customer said she never contacted paypal or her credit card so today we will speak to customer today and get this resolved with customer

A refund normally takes to business days to appear on your card some credit card companies takes an entire cycle, we have no control over how long a refund takes to go back onto your card we've already issued your refund please contact your bank and asked them how long it takes we have no control over that

Customer did ordered the london trash phoenix size in white the one
size we had left was slightly damage, we were waiting for a replacement
pair to come in which too longer than we anticipated I apologize to
customer for inconvenience, customer requested to be refunded and her refund was
processed, We are truly sorry that we could not provide this customer with what she paid for she was very sweetRefunds normally takes to business days to go back onto customers card depending on the bank sometimes it may take a bit longerPlease see attachment