Femmes Boutique

To whom it may concern,
Customer paid for shoes that was shipped package was delivered in the Australia customer lives in the UK apparently some kind of country mix up, customer requested a refund but because it was over 90 days we could not issue a refund the way our system is setup after 90 days...

we can not just hit the refund tap.
I am always in communication with this customer and I also explained to her the situation we had to contact authorize.com filled out some forms and get approval to be able to issue this refund which sometimes takes a little while, I also suggested that customer contacted her bank file a claim so that they can give her the money back and then take back from us, Customer said her bank cannot do that because of the same issue it being over 90 days, She has a right to her refund but we did not make the 90 day rule, we also made an attempt to refund her via Paypal but was told by our merchant that we needed to refund her the same way she paid because if she files a charge back or a claim at later date there is nothing they can do as we tried doing this several times with other customers when they would state that the card they used was lost or stolen and we would refund them via Paypal to only end up with a Charge back at a later date.
We are doing everything we can to get this situation rectify this quickly this is a repeat customer and we appreciate her business I am personally very sorry that we could get this done much sooner as we value all of our customers, we will be uploading the documentation as soon as we get a response from our merchant and get customer her money back ASAP
Kindest regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I do not want to be forced to wait months for this to be resolved.
Regards,
[redacted]

Review: I ordered shoes on February 18, 2014 from Femmes boutique whom took $226.95 from account. As of today I still have not received the shoes . I called Femmes boutique on March 9, 2014 and left a message, stating that I had not received my order. A woman called back within ten minutes, and stated she will be sending my order out through two day shipping. I sent a e-mail to Femmes Boutique on March 20, 2014 stating that I had not still received my order and would like a refund. They replied back and said they will get to it. I emailed again on March 24, 2014 and reminded them of my refund and they stated they were going to call me shortly. On March 25, 2014 I emailed again about my refund and they stated they will be sending me a confirmation. During all of this time, I have been calling and their voicemail picks up where as you cannot leave a message. As of today, I still do not have my shoes.Desired Settlement: I would love for my card to be refunded back the $226.95.

Business

Response:

Customer was refunded attached is a copy of customers refund confirmation, customer was refunded in full I don't know who customer spoke to prior but I am sorry this customer had a not so good experience, Here at Femmes Boutique we strive to offer our customer the best service possible.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

I have not received a refund or call from this boutique. The business has failed to mention the amount of days, this refund will be placed back into my account.

Business

Response:

A refund normally takes 3 to 4 business days to appear on your card some credit card companies takes an entire cycle, we have no control over how long a refund takes to go back onto your card we've already issued your refund please contact your bank and asked them how long it takes we have no control over that.

Review: I purchased a pair of legend boots from the vendor that cost $484.95 and the vendor never delivered my shoes to me. The vendor claimed that she cancelled my order but never would refund my money. Then she stopped answering my phone calls.Desired Settlement: This business has a responsibility to refund me $484.95 for an order I placed but never received.

Business

Response:

To Whom it may concern,

I don't know who this customer spoke to prior and who stop answering what phone I am totally confused, I am the supervisor here and I have never spoken to this customer prior, I can see in our system that this order was canceled and a refund was processed, why customer never received her refund I have no clue and she should have contacted us or her bank this order was from back in January so that is a very long time at this point all we can do is call the merchant an see what happened why this customer never received her refund and an get back you, We have since switched merchants, warehouse, management etc. My apology to this customer and I will do my best to get this matter resolved asap.

Review: I have been trying to get in contact with someone at this company to get an update on my order. I've sent several emails, all of which have gone unresponded to. I've also tried calling during business hours, leaving messages and even contact this business on Instagram. I did speak with someone via instagram who told me that they would contact me later that afternoon when their shipment came in and give me an update. The shoes were scheduled to ship the week of August 25th. It is now September 25th and I still have not had an update on my preorder item.Desired Settlement: I would like my item to be delivered. If that is not possible and the shipment is not coming in, I would like a refund in the full amount of $216.90.

Business

Response:

To Whom it may concern,

This customer sent on email on Tuesday that we just saw, which went to our spam folder one email asking for an update this is a pre-order item when it comes to preorders we have no control over how long it take we are given a specific date by the manufacture and that is the date the we give to our Customers, It also says on the website no refund on pre-order merchandise but the fact that our delivery is taking so long if customer wanted a refund all she had to do was request one, with that being said we will cancel this order and refund this customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

In my original complaint, I asked the company to provide information on the order, and that I would prefer the item to be shipped and if that was not possible to then refund me the full purchase price. I have tried emailing this company on multiple occasions, last week was not my first or last attempt to get in contact with them. So, for them to say that my email went to spam and that I could have just "asked" for a refund just baffles me . If I would have been able to get in contact with this company, I would have given them the opportunity to explain what was going on with the shipment instead of going through the Revdex.com. I called countless times during business hours, the phone wasn't answered a single time and all of my voice mails and emails went unanswered. As a company it is your job to notify the consumer about delays in shipping/orders, especially when the item is already paid for. This company didn't notify me that there was a problem with shipment. This company has terrible customer service, and I would never in a million years recommend anyone to purchase from them. I received a refund email from the company but I have yet to see it show up in my account. I will wait until I see that amount back in my account until I am "satisfied" with this company's course of action.

Regards,

Business

Response:

We said in our prior email that we were still waiting on our delivery and customer will be refunded I don't know what number customer is calling but there is nothing else to be discussed refund was issued September 26th see attachment

Review: I purchased a pair of boots for pre-order on July 9, 2014. On the Femmes Boutique website it stated that the boots would be available in August. On October first I sent an e-mail regarding my purchase and was informed that they still did not have the boots but they should be in on Friday which was 10/3/2014. On October 8, 2014 I sent a follow up email inquiring about my shipping confirmation since the boots were supposed to arrive on the third. I was told that the boots still had not arrived and should "be here anyway now". In the email the Femmes Boutique rep asked me did I prefer a refund, and I stated that I would like a refund toward my original form on payment (which was PayPal). I was told on October 8 2014 that it would be "taken care of". I have been following up with Femmes Boutique since that day and I have yet to receive my refund. On 12/28/2014 Alana Tucker from Femmes Boutique stated that she would do a wire transfer to my account when I called their customer service number. I called on 12/30/2014 and left my name and order number for someone to get back to me. I was called and told to wait 30 minutes to give her time to get into the office. I never received a call back. I called again on 1/2/2015 and gave her my account and routing number so she could do the wire transfer. She told me she would call me back later that day with a confirmation code. On 1/5/2015 I called again because I did not receive the code and she informed me that she would do it that day because she could not do it over the weekend. On 1/9/2015 I sent an email and was informed that a man sent my refund through pay pal, which I was previously informed that they no longer work with pay, but I do not have any emails from pay pal and when I check my account the refund is not there. Femmes Boutique has shown me nothing less than poor customer service and I feel like other customers should know this so they do not have to go through the same headache that I'm going through.Desired Settlement: I think the business has a responsibility to not only refund me but to better serve their customers. If the shipment of boots that they were expecting is going to be late they should inform their customers of this delay. When a refund is requested it should not take three months and countless emails to do so. $226.95 may not be a lot of money to them but to me it is and they should not be able to keep it just because they feel like it. Bottom line Femmes Boutique needs better customer service.

Business

Response:

To Whom it may concern,Yes Miss [redacted] this purchase her boot on Pre-order back in July we give customers the dates that are given to us by the manufacturer, Sometimes orders comes in exactly on the dates specify sometimes they don't, when it come to Pre-orders it's always pretty difficult to send out emails to customers when you have so many people on the list with different delivery dates, but Miss [redacted] is absolutely right when she says we should have sent her notification.Miss [redacted] paid via Paypal which we no longer accept, So we can refund her via company check which would take a bit longer my associate told me he would go ahead and refund here via his paypal and the company can reimburse him which was done, the last time our sales associate spoke to miss [redacted] she told her she would speak to him and get back to her.I will make it my business to get this resolved ASAP because miss [redacted] is entitled to have her funds back in a timely manner, I would like to take this time to apologize to miss [redacted] for any inconvenience this may have caused her.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I do not want to be forced to wait months for this to be resolved.

Regards,

Review: Pre-Ordered shoes from the boutique and waited 1 month to receive the shoe. When I did receive the shoe on 4/16, the shoe was dirty and looked very worn. The shoe is coming apart from the glue, there are black spots on all the white portions of the shoe (which is a lot of black spots). There are obvious wear and tear marks on the shoe. I emailed the boutique as soon as I saw the shoe. I was promised a return shipping label that I have not received. I have sent 4 emails and left a voicemail and no one has contacted me with anything yet.Desired Settlement: Full refund including shipping charges. I would like the store to provide me with a return label at their expense.

Business

Response:

I have no clue what this customer is talking about we do not ship used shoes London trash is a ziginy brand and this shoe was a preorder merchandise which was shipped directly from ziginy warehouse in new york, Customer provided pictures which none of them showed the bottom of the shoe that says it was worn, I sent customer a return label she said she never received it I resent customer another return label which I attached a copy of so I don't know what the issue is, We can forward the pictures which was provided to us and we forwarded them to ziginy, no one try's on shoes at a warehouse these shoes come directly out of large boxes so how the shoe can be worn is beyond me. Customer was sent another return label yesterday.

Consumer

Response:

I sent the business several emails stating that I had not received the return shipping label. why would you ignore my emails? I could have purchased these shoes from another boutique & wouldn't have had this issue & I purchase shoes A LOT. You just made the shipping label which is fine by me and the shoes will be returned. I would like a full refund to prevent this from happening again. New shoes do not come from a warehouse in this condition!I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I will wait for my full refund of 176.90 to be processed and I will be happy.

Regards,

Review: I place an order since the beginning of February..My first call the number went to voice mail,I left a message got no response....My second call which was two weeks later a lady answered she sounded really apologetic and promised to have my order to me via next day mail...A week later no item...Desired Settlement: DesiredSettlementID: Refund

At this point I just want my refund.

Business

Response:

To Whom it may concern,

This customer did place an order little over a month ago this order was shipped but there was no movement with her tracking, I would be the first to admit that we have had several issues with usps, Our labels are created online and once we take the packages to usps they have a specific area that everyone that does click and pay can drop there packages off and then they suppose to scan it at the sort facility and in several cases packages would not track for days, I spoke the to Miss [redacted] and she was really sweet but frustrated at that time and she requested a full refund and I refunded her in full.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[redacted]

Review: made a purchase, never received item, contact owner she said she was doing a refund, never received refund and it has been 27 days nowDesired Settlement: I would like to just get refunded my money

Business

Response:

To whom it may concern,This customer never spoke to the owner she spoke to one of our sales associate, Customer ordered on Sunday, 15 March 2015 order was cancelled, We have changed merchant since and it was taking a bit long for the funds to go back on the customers card, my rep offered to refund customer her $86.90 via paypal customer says she does not have one.we offered to refund her via bank wire transfer our rep was told by customer that she does not want to give out her banking information, customer requested that she gets refunded via western union, which my rep attempted to send it via western union over the phone, but when it comes to processing western union over the phone they asked way more security questions and that is what we explained to this customer we want her to have her money back and is doing everything possible to make this happen Asap

Review: On 6/11/2014 I placed an order with Femmes Boutique for Vicky Platform Heels. On 6/19/2014 I called and was told I should have recevied the shoes by now, but they would check with the warehouse and call me back in 30 minutes or I could call back. I called back several times and was told the system was still down. I was given a cell phone number and told to text and the person would call back wit the information. After several texts I received a call stating that the warehouse said they overlooked my order in the system. I could be given a refund or the shoes could be shipped that day. With 2 day shipping. I asked for the shoes to be shipped. I was told I would recieve a tracking number by 8:00 p.m. my time. On 6/20/2014 I sent a text stating I never received the tracking number. Merchant asked did I just want a refund, because she was told a tracking number was sent to me. I stated that was fine. On 6/24/2014 I called merchant several times & received no answer. I sent a text and asked when would I recieve my refund. Merchant stated she would get back with me. She texted back stating the warehouse told her they shipped me the shoes overnight, but she could do a refund or I could pick something else on the site that was slightly higher. I stated again that I want a refund. She said she would enter the refund right then. On 6/27/2014 I sent a text to merchant inquiring about how long refunds take as I still had not received mine. Merchant texted back usually 3-4 business days. As of 7/1/2014 I still have not recieved my refund.Desired Settlement: I would like my refund in full for $61.95 as I never received anything from the Boutique and told her several times I wanted a refund.

Business

Response:

To Whom it may concern, Customer requested a refund we are talking about $61 dollars I don't know who she spoke with prior but I can see in the system that the refund was issued, we have no control over how long it takes for refunds to go back onto a customers card it's normally 3 to 4 business days but some bank will take an entire billing cycle, I will have accounting resend customer refund confirmation and we will also forward the Revdex.com a copy of that confirmation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted] I spoke with the same person each time I called. As of 7/2/2014 I have not received any information as to receiving a refund. The purchase was made with a debit card so there is no billing cycle period to wait for. I have text messages that I can foward with a number of the person I spoke to each time. So the company does not exactly what I am talking about. I would also like a copy of when the refund was issued with a date.

Business

Response:

Attached is a copy of the refund confirmation customer was already sent a copy customer needs to the check the email she registered with.

Review: I am the customer of order 4810 from Femmes Boutique and I have to say that I am very displeased with their staff and furthermore, their business at hand. Below is a snippet of the email that I sent to the manager of the boutique. The email explains my complaint.

"I ordered the nude Sandey shoes, size 7.5 on Sunday, March 15, 2015. I paid an extra $87 so that they could be shipped overnight. Once I purchased the order, I recieved an email saying I would recieve a tracking confirmation. Being that the shoes were purchased on a weekend, I understood that nothing could be done until the following day. I gave you all until Tuesday, March 17, when I realized I had yet to recieve a tracking number. I called the number on the website and spoke with a lady named [redacted]. She informed me that my order was sitting for whatever reason and by that time, the $287 was out of my account. She said that she would give me a call back. She never did. I called again the following day, [redacted] gave me her personal number and said that she would send them off overnight herself and to wait for a tracking number. Now we're here, Thursday, still no tracking even after speaking with [redacted]. After texting [redacted] about my disappointment and the whereabouts of my shoes, she told me that now the shoes were not coming today but yet, tomorrow because she sent them two day priority mail. Personally, I feel like she could've told me that when I first spoke with her this morning. [redacted] agreed to refund the shipping money but at this moment, my patience has run thin.

I would like to speak with you personally because quite frankly, I'm TIRED of sending emails and speaking with no one (besides [redacted]) after constantly calling the number on the website. I am officially over the back and forth texting and confusion about the shoes. I would like a tracking and my shoes tomorrow for my trip this weekend or I want my money back."

The manager gave me the same run around about the shoes; no delievery.Desired Settlement: I do like the shoes and I wanted them for an out of town trip. Since it seems as though, I will not have them in time, they no longer serve me any purpose. I want my money back, the same day and I believe they should be shut down. I read many displeasing reviews (after the fact). This company is just a ripoff.

Business

Response:

Hello to whom it may concern,Customer order on the 15th of March paid $89 dollars for overnight shipping, I was informed by one of our sales rep that she attempted to ship the package out but the cost was $125 so she shipped the package out via two day priority and told customer she will receive a full refund for her shipping, To make a long confusing story short I went ahead and refunded customer in full and asked that she refuse the package when it gets there, I can tell she was a bit frustrated and I totally understand it was a birthday present so my apology.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10542103, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Saundra Patterson

Review: I purchased two pair of shoes on June 12, 2014 order total $443.95. When I inquired about the shoes I kept getting different responses on the status and finally after months of frustration I begged them to cancel the order. The order was finally cancelled on Oct. 7, 2014. Three weeks later I still have not been refunded. I tried to contact the financial department and am not getting a response. I have several emails including one that acknowledges I am entitled to a refund. I have the email of order cancellation. I have emais from weeks of being told different stories about the order status. I also have email of order purchase and can show you where the money was deducted from my account. I NEVER received the shoes and I still have not been refunded. It's been almost five months and I don't have any shoes and no refund.Desired Settlement: The money I paid $443.95 for the items I DID NOT receive to be refunded.

Business

Response:

Hello to whom it may concern,

Customer perorder or two pairs of shoes, preorder means that we don't not have the item in stock, We are given a delivery date by the manufacture, we give customers the dates that are given to us sometimes those dates get changed without notice, After a few months customer canceled the order, we could not just refund her due to the time period and customer filed a claim with with her credit card/paypal who already took the funds from us so I am totally confused to what is going on here paypal has her funds not us.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This is a lie. I NEVER filed a complaint with my PayPal/credit card company and this is yet another lie. I cannot believe this is happening. I even sent them a email before contacting you indicating that I would contact you guys first. Please provide proof that the money has been taken from them because I am unaware of any activity through PayPal/credit card.

Regards,

Business

Response:

Hello,

We already spoke to the customer, Paypal has a way if the customer even call and say I didn't receive my item they would turn it into a claim, but customer said she never contacted paypal or her credit card so today we will speak to customer today and get this resolved with customer.

Review: On Monday October 6, 2014 I ordered a pair of [redacted] in Black Suede size 10. After days of not getting any shipping details I contacted the company. I emailed the company (3) times in regards to my order and I never got a response. On October 16, 2014 I encountered the most horrible customer service ever! After going back and forth with [redacted] I got fed up and called the corporate office of [redacted] and talked to someone who said they would further look into this situation. I get a call [redacted] and she informed me that there was a mix up with the shipments and she would contact the warehouse and straighten out the situation. I never got a call or email back. I sent a email asking about my order and she replied the shipment would be here on a specific date, when the date would come I never get a email or response. This went on for about a month and after all the back and forth and lack of communication from [redacted], on November 7, 2014 I informed her that I wanted a refund. She responded that it will be processed. On November 13, 2014 I emailed her inquiring about my refund and she said that it was processed and she would send a refund confirmation. I have yet to hear from this company nor have I received my reDesired Settlement: At this point I have no desire to go back and forth with this company any longer. The only result that I will accept is a refund of my money. Once that is taken care of I promise this company does not ever have to worry about me doing business with them.

Business

Response:

Hello to who it may concern from what I can see from the notes in our system customer did order a size 10 black suede we received black leather instead, [redacted] was the one that was dealing with this customer she is off this week if customer prefer a refund I will cancel this order and attach refund confirmation my apology to this customer for all of the confusion, Refund confirmation attached.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: On 11/19 I ordered five pairs of shoes (order#[redacted]). The total was $289.95. Femmes Boutique failed to ship the order in a timely manner. We both are in San Diego, CA. After several calls, in which they had assured me of the order being shipped, I cancelled the order on 12/11, which was confirmed by an email from them. They were apologizing realizing that three weeks is far too long. I had not received my money back for the next two weeks, and so I called and emailed them about it and they responded: "Do you remember what date you received your refund confirmation, Once process it takes 3 to 5 business days some banks may take a bit longer but 3 to 5 is the norm." I got the cancellation notice, but not the refund confirmation. I thought one triggers the other, but no. So I called them again and got the refund confirmation on 12/29 (transaction ID:[redacted]). I emailed them again on 1/07 complaining that I have not received my money yet and they responded, again, that "its normally 3 to 5 business days some credit card compaines may take an entire billing cycle." I paid with my debit card, not credit card, and it should be faster than credit cards. I called my bank yesterday (1/22) and they did not receive anything from Femmes Boutique and they started their own investigation.Desired Settlement: I just want my money back.

Business

Response:

To whom it may concern,This customer was refunded, once refunds are processed an email confirmation goes directly to the customers email address on file and it was not this email address he listed on this complaint it was this one he had file [redacted].Once the refund is issued we have no control over how long it takes to go back onto a customers card the norm is 3 to 5 days but some banks may take an entire billing cycle, We had occasions where customers would say I never received my refund and the money was already back on their cards, When customer called prior he was told to contact his bank they are the ones who can resolve this, Customer is entitled to his refund no one is disputing that but once we hit that refund button we have no control over how long it takes. We will contact his merchant along with his bank 3 way to get this resolved ASAP.See attachment.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

My bank is aware of the situation and involved in solving it. The money has not arrived and no billing cycle is to blame. It is not an overlook either. I checked my statements, then an investigator from the bank went over all my transactions since the money was taken from my account by Femmes Boutique and found no credit adjustment.

Regards,

Review: Well initially I placed an order for two pair of heels ... I later received an email stating that my order did not go through so I called the company ... I told the owner that I received an error message and she stated that's weird I don't know what that was about .. I told her that I really wanted my shoes so since it didn't process I can resubmit my card info as I proceeded to give her the info I realized the card I used to pay for my 1st order was at home so I used my credit card only to find out days later that the initial card went through ... So at this point I was charged twice once on my debit and another on my credit card .. Once I realized I called the store once again and the owner promised to refund one order and send my shoes out for the other card purchased since I was charged twice .. Well that never happened I have no shoes nor do I have my money back from my credit card purchase .. I received my debit card purchase through my bank which I had to dispute.. I recently spoke with her asking if she can send the shoes out since I havevt received my refund back and she agreed to doing so and to this day I still don't have shoes nor my refund which she promised me numerous of times ...Desired Settlement: All I want is my money back this experience has been horrible ..:

Business

Response:

To Whom it may concern,Customer made two orders each totaling $[redacted], We refunded one and customer filed a charge-back on one, Customer contacted us and spoke to one of our customer service reps stating that she only received one of the refunds and she would like to go ahead and get the two pairs of shoes she ordered prior as we were in the process of shipping her shoes off that day we received the charge-back notification so we cancel the order, Customer called about not receiving the package and was told we will not be shipping because we received a charge-back at that point she stated she only received one charge-back, She was told at that time that we will double check on how many charge-backs came in, Customer was a bit frustrated and got off the phone, If customer is entitle to her refund I will go ahead and process this refund immediately.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: On November 5, 2014, I made a purchase for a pair of Piarry Zigi boots in a size 7 that cost $141.95 including shipping. I waited two weeks and never received a tracking number for shipping. I called the boutique and was given an incorrect tracking number so I had to call back to get the correct one. When I finally received the boots after 3 weeks the boots were a size 6. I called the boutique to receive a return label I was emailed a return label one week after receiving my boots after calling the boutique a number of times to get in contact with someone. I quickly returned the boots and never until this day received a confirmation email saying that the boots were returned to them but my tracking number I have when I mailed the boots back shows the boutique signed for them (signed by: [redacted]). I called the boutique on numerous occassions only being in contact with one person named [redacted] who is hardly in the boutique and has the boutiques number transferred to her personal cellphone. [redacted] can not help me if she's not in the office to give me an update. I was told by [redacted] that she is the only one who answers phone calls. I called [redacted] and asked was I going to receive the boots in the correct size or a refund, she informed me that when she gets in the office she will call me and give me a tracking number and never called me. I talked to [redacted] again on December 4, 2014 and she told me she would give me a refund. When I talked to [redacted] on December 6, 2014 she told me she processed my refund and sent me a email of the refund confirmation which has little information. It is now December 29, 2014 and I still havent seen or heard from anyone regarding my refund and my bank doesnt have any information on the refund.Desired Settlement: I would like to receive my boots or a full refund now. Also, better communication regarding this matter.

Business

Response:

To whom it may concern,Customer was sent the wrong size and customer was sent a return label to return this boot, Which we just notice that she did but someone not from our store signed for that package, so that was not customers fault, Refund was processed we will contact the merchant to see why refund was not credited to customer account, We will update after speaking to the merchant and customer is satisfy with the out come.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I will not accept this response until the issue is resolved. It has been a lot going on with this business for almost two months and I've been getting the run around...until the issue is fully resolved (meaning when I receive a refund or my correct size in shoe) I would like to keep this dispute open.

Regards,

Review: Told that I would receive a refund confirmation as well as a refund and I have yet to receive it.Desired Settlement: Refund $176.90

Business

Response:

This customer is very impatience she wants everything to be done at lightening speed once we receive a return it goes directly to our warehouse upon inspection they give us to go head to issue the refund we are closed on the weekends so the person that's in charge of processing refunds do not work on the weekends, We have been very responsive with this customer to all of her emails etc, Today is Sunday this is ridiculous customer will receive refund confirmation once the refund is issued.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

I am very impatient because I was told that my refund would be processed Friday & I have attached a screenshot of the email. I have been waiting on this shoe since March 8th and it has been over a month. I want my refund because as stated previously, I have an event I would like to wear the shoes to so I will need to reorder the shoe. It took this business a split second to take my money and now they are giving me the run around about the refund. It is ridiculous. I will NEVER order from this business again.

Business

Response:

Refund was issued any further question please contact paypal.

Review: I paid for a pair of shoes since December 26 2013 from Femme Boutique but up to date I have not receive the item. I have made countless appeals to the lady in charge called [redacted]. The said lady has given me countless and unreasonable excuses without any progress being made. I therefore demand the said item or a refund of the amount paid.Desired Settlement: I want a full refund of the amount paid for the item.

Business

Response:

To whom it may concern,

Customer paid for shoes that was shipped package was delivered in the Australia customer lives in the UK apparently some kind of country mix up, customer requested a refund but because it was over 90 days we could not issue a refund the way our system is setup after 90 days we can not just hit the refund tap.

I am always in communication with this customer and I also explained to her the situation we had to contact authorize.com filled out some forms and get approval to be able to issue this refund which sometimes takes a little while, I also suggested that customer contacted her bank file a claim so that they can give her the money back and then take back from us, Customer said her bank cannot do that because of the same issue it being over 90 days, She has a right to her refund but we did not make the 90 day rule, we also made an attempt to refund her via Paypal but was told by our merchant that we needed to refund her the same way she paid because if she files a charge back or a claim at later date there is nothing they can do as we tried doing this several times with other customers when they would state that the card they used was lost or stolen and we would refund them via Paypal to only end up with a Charge back at a later date.

We are doing everything we can to get this situation rectify this quickly this is a repeat customer and we appreciate her business I am personally very sorry that we could get this done much sooner as we value all of our customers, we will be uploading the documentation as soon as we get a response from our merchant and get customer her money back ASAP

Kindest regards

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I will appreciate if Femme Boutique can ship the same item to me as soon as possible because I have had countless excuses from [redacted]. Alternatively as [redacted] previously suggested, she can refund the amount paid via Western Union.

Regards,

Business

Response:

Excuses western union and paypal that means she was trying to resolve this issue and looking for ways to get the funds back to customer and if customer contacted her bank and they told her that they could not do anything because of the 90 day period and our merchant is telling us the same how is that an excuse, [redacted] has no right to refund any customers via paypal or western union unless that is the form of payment we receive and we don't accept western union payments, my name is [redacted] and I will be handling this case from here on I will see how far they are with customers refund process if not I will get the shoes out to customer today and provide Revdex.com the tracking confirmation later on this evening please have customer forward me her shipping address to [redacted]

Review: This boutique has been the worst experience ever. I had to call 3 times a day for tracking. The seller advised they would only ship fedex or Ups and my order arrived through usps. Additionally, I was sent the wrong size shoe. I requested a size 10 and received and 11. I had a deadline to have this item and the owner promised overnight replacement order and never provided tracking. The replacement order should have come Friday May 15, 2014 and I have not received my replacement. I request a full refund. This company was terrible as the paying customer I had to email this company 13 times and call the owenrs phone several timeand they still got my order wrong.Desired Settlement: I request a full refund for she shipped my product after the 3 day required time frame and also sent me the wrong size. I could not wear. I request full refund of 177.00 I paid.

Business

Response:

To Whom it may concern, Customer placed an order on may 7th, because her order was not shipped right away one of my reps had this package shipped overnight which cost a lot more, Customer ordered a size 10 and was shipped a size 11 by error we apologized to her sent her a return label and the replacement size 10 was shipped overnight with schedule to be delivered today by 12 noon, the only issue was tracking information had to be forwarded to customer, I am sorry that this customer feels like this is the worst experience she has ever had at Femmes Boutique we strive to make all of our customers happy, I will cancel the order immediately intercept this package and refund customer right away.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Placed an order with this company as shown and still haven't received the item on 10/14/2013 with no shipping, tracking, nothing. It was needed for 10/15/2013 and ordered it with the appropriate shipping speed to ensure the item arrived for that date. Still no item. If I receive the item after the date needed and it's not required I want a refund in full for them--NOT STORE CREDIT.Order Number:[redacted]Order Date:Monday, 30 September 2013Order Status:ConfirmedDesired Settlement: Refund, NOT store credit. IT was ordered with ample time.

Business

Response:

Hello to whom it may concern.This customer is being dishonest this order was shipped and delivered and we can provide delivery status, Customer is claiming that USPS left her package on the stairs and it got stolen she filed a claim with USPS be wanted us to refund her before a decision was made, she also filed a claim with paypal but lost that case because we provide tracking information that showed the package was delivered now customer filed a charge back with her credit card company with paypal is currently dealing with please feel free to email us if you need any additional information.Kindest regards[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9762293, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The company is saying that I am falsifying this matter. I STILL have not received my purchase on today, 11/15/2013. I have contacted an attorney, who has advised me on my rights and I am taking action by taking this matter to small claims court. The company hasn't even attempted to offer a credit or anything to resolve this matter. I've opened a Paypal case because I still DO NOT HAVE THE PRODUCT and they're trying to blame the U.S. Postal service who has been clear on several phone conversations that this is the liability of the company. My attorney has also advised me of the same exact thing, and that furthermore if the dollar amount is between $1-$1,000 it is the responsibility of the company-hence why this is going to be pursued in small claims court. I do not appreciate this business making it seem as if this is a pretend matter and I will turn to the courts for resolution. I AM the victim in this case not having my product and I will continue until this is settled.

Regards,

Business

Response:

Here is the proof attached that the merchandise was delivered