Femmes Boutique

To whom it may concern,Customer was sent the wrong size and customer was sent a return label to return this boot, Which we just notice that she did but someone not from our store signed for that package, so that was not customers fault, Refund was processed we will contact the merchant to
see why refund was not credited to customer account, We will update after speaking to the merchant and customer is satisfy with the out come

Hello to whom it may concern,I am the current supervisor, My name was ***, I was not working here when Miss *** placed this order from my understanding the dresses were delivered and returned, So that amount is slightly less as we don't refund shipping, From what I read in the prior notes
because it was over days we were not able to process this refund in order to processes refunds over days we would need approval from authorize.net which takes time, I see where a check was sent out prior but miss *** claimed she never received it so we ended up putting a stop payment on this check, about her her saying do we exist it's obvious that we do she received the order, well not her the order was under a different name, this has to do with dresses that were returned which I have no record of I am only going off of the email thread, This is not my department but I will speak to *** in the morning she is the one that handles cutting the checks, I don't know why Miss *** never contacted American express to deal with this if she was having all these issues, the other girls are only sales associates and can only do so much.I will talk to *** in the morning to get this resolved as soon as I can no one is trying to keep miss ***'s money everyone here wants this resolved

Hello to whom it may concern,I am the current supervisor, My name was ***, I was not working here when Miss *** placed this order from my understanding the dresses were delivered and returned, So that amount is slightly less as we don't refund shipping, From what I read in the prior
notes because it was over days we were not able to process this refund in order to processes refunds over days we would need approval from authorize.net which takes time, I see where a check was sent out prior but miss *** claimed she never received it so we ended up putting a stop payment on this check, about her her saying do we exist it's obvious that we do she received the order, well not her the order was under a different name, this has to do with dresses that were returned which I have no record of I am only going off of the email thread, This is not my department but I will speak to *** in the morning she is the one that handles cutting the checks, I don't know why Miss *** never contacted American express to deal with this if she was having all these issues, the other girls are only sales associates and can only do so much.I will talk to *** in the morning to get this resolved as soon as I can no one is trying to keep miss ***'s money everyone here wants this resolved

To Whom it may concern,Yes Miss *** this purchase her boot on Pre-order back in July we give customers the dates that are given to us by the manufacturer, Sometimes orders comes in exactly on the dates specify sometimes they don't, when it come to Pre-orders it's always pretty difficult to
send out emails to customers when you have so many people on the list with different delivery dates, but Miss *** is absolutely right when she says we should have sent her notification.Miss *** paid via Paypal which we no longer accept, So we can refund her via company check which would take a bit longer my associate told me he would go ahead and refund here via his paypal and the company can reimburse him which was done, the last time our sales associate spoke to miss *** she told her she would speak to him and get back to her.I will make it my business to get this resolved ASAP because miss *** is entitled to have her funds back in a timely manner, I would like to take this time to apologize to miss *** for any inconvenience this may have caused her

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
DETAILS:
I appreciate Femmes Boutique looking into the situation and working on getting a refund to meHowever there are errors in their responsePlease see my responses in CAPS below:
MESSAGE FROM BUSINESS:Hello to whom it may concern,I am the current supervisor, My name was ***, I was not working here when Miss *** placed this order from my understanding the dresses were delivered and returned
THE DRESSES WERE NOT DELIVEREDWINE VERSION WAS UNAVAILABLESAPPHIRE WAS AVAILABLE AND WAS SUPPOSED TO BE SHIPPED FOR A SATURDAY DELIVERY FOR MY DAUGHTER'S PROMIT NEVER ARRIVED SO SHE WORE SOMETHING FROM HER CLOSETSHE CALLED OR EMAILED AND WAS TOLD SHE WOULD BE REFUNDEDSo that amount is slightly less as we don't refund shippingSHIPPING MUST BE REFUNDED BECAUSE NOTHING WAS RECEIVEDHALF OF THE CHARGES SHOULD NEVER HAVE BEEN BILLED BECAUSE THE WINE DRESS WAS NOT EVEN AVAILABLE(EACH DRESS WAS OVER $400)From what I read in the prior notes because it was over days we were not able to process this refund in order to processes refunds over days we would need approval from authorize.net which takes timeI see where a check was sent out prior but miss *** claimed she never received it so we ended up putting a stop payment on this checkI WAS TOLD ON APRIL 17, AND DECEMBER 2, THAT CHECKS WERE SENTI CAN UNDERSTAND ONE CHECK NOT MAKING IT HERE, BUT 2?
about her her saying do we exist it's obvious that we do she received the order, well not her the order was under a different name
AGAIN, WE DID NOT RECEIVE EITHER DRESS, WHICH IS WHY WE ASKED FOR A REFUND this has to do with dresses that were returned which I have no record of
THEY HAVE NO RECORD BECAUSE WE NEVER RECEIVED THEM SO THEY COULD NOT HAVE BEEN RETURNED I am only going off of the email threadSYNOPSIS OF EMAIL THREADS
4/12/EMAILED *** RE: THE REFUND
4/17/EMAILED *** RE: THE REFUND; WAS TOLD A CHECK WOULD BE SENT
4/EMAILED *** TO INQUIRE ABOUT CHECK
7/EMAILED TO INQUIRE ABOUT CHECK; *** RESPONDED AND PROMISED TO RECTIFY SITUATION
7/EMAIL RECEIVED ASKING ME TO CONTACT CREDIT CARD COMPANYTRIED TO CONFERENCE CC CO AND *** BUT NO ANSWER
11/EMAILED *** ABOUT SENDING A CHECK INSTEAD OF TRYING TO GET CC REFUND
12/1, EMAILED *** ASKING IF CHECK WAS GOING TO BE SENT; SHE ASKED IF IT SHOULD BE MADE OUT TO ME OR MY DAUGHTER2/6/STILL NO CHECK; ASKED *** TO ISSUE A CREDIT TO MY CREDIT CARD
FROM THIS POINT ON WE HAVE BEEN TEXTINGWAS TOLD THE REQUEST WAS PLACED WITH THE CC CO AND THAT IT TAKES TIME RECENTLY ASKED A THIRD TIME TO HAVE A CHECK CUT AND *** TOLD ME TO CONTACT LINDSEY FOR TRACKING INFO, WHICH I DIDTHAT WAS ON JUNE 5THLINDSEY WROTE TO SAY SHE WOULD GET BACK TO ME BUT HASN'TTHAT'S WHEN I FILED THE COMPLAINTThis is not my department but I will speak to *** in the morning she is the one that handles cutting the checks,
I don't know why Miss *** never contacted American express to deal with this if she was having all these issues,
AS NOTED ABOVE, I DID CONTACT MY CREDIT CARD COMPANY SEVERAL TIMES BUT THEY WEREN'T ABLE TO TREAT IT AS A DISPUTE AND CREDIT MY ACCOUNT BECAUSE I DIDN'T DISCOVER THE PROBLEM UNTIL MANY MONTHS LATER AND ONE CAN ONLY DISPUTE A TRANSACTION WITHIN DAYS the other girls are only sales associates and can only do so muchI UNDERSTAND THAT, AND *** HAS BEEN DILIGENTLY TRYING, EVEN GIVING ME HER PERSONAL CELL, BUT HAS NOT BEEN ABLE TO GET ANY RESULTS FROM THE BUSINESS OFFICE.I will talk to *** in the morning to get this resolved as soon as I can no one is trying to keep miss ***'s money everyone here wants this resolvedTHAT'S WHAT I'VE BEEN HEARING FOR OVER A YEARThank you for your help, Revdex.com*** ***
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On May 15, 2013, at 12:PM, Femmes Boutique wrote:
>
>> Hello ***,
>>
>> We are in the process of shipping your dresses out, we are still waiting for
the wine color to come do you want us to just ship the Sapphire then ship the
wine when it comes in or wait and ship both together?
>>
>> Customer Care,
>> Femmes Boutique
>> P:888-557-On May 15, 2013, at 11:AM, *** wrote:
> Please ship the sapphire firstAny chance it would be here by Saturday
morning?
>
> Sent from my iPhone
>
> On May 15, 2013, at 12:PM, Femmes Boutique wrote:
>
>> Hello ***,
>>
>> We are in the process of shipping your dresses out, we are still waiting for
the wine color to come do you want us to just ship the Sapphire then ship the
wine when it comes in or wait and ship both together?
>>
>> Customer Care,
>> Femmes Boutique
>> P:888-557------Original Message----- From: *** *** To: info ; ***Sent: Thu, Mar 6, 3:pm Subject: ***'s order/refund Hi,Please see the email chain below to reference an order my daughter placed with you back in May, for her promThe dress never arrived, and it appears we were charged for it as well as the wine version which was not in stock*** spoke with you shortly after her prom and was told a credit would be issuedAs I was going through my credit card statements while doing my taxes, I saw the charge but not the refund.
Please get back to me so we can clear up this situationI also left two voice messagesThanks
>>

I have no clue what this customer is talking about we do not ship used shoes London trash is a ziginy brand and this shoe was a preorder merchandise which was shipped directly from ziginy warehouse in new york, Customer provided pictures which none of them showed the bottom of the shoe that says it
was worn, I sent customer a return label she said she never received it I resent customer another return label which I attached a copy of so I don't know what the issue is, We can forward the pictures which was provided to us and we forwarded them to ziginy, no one try's on shoes at a warehouse these shoes come directly out of large boxes so how the shoe can be worn is beyond meCustomer was sent another return label yesterday

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I am very impatient because I was told that my refund would be processed Friday & I have attached a screenshot of the emailI have been waiting on this shoe since March 8th and it has been over a monthI want my refund because as stated previously, I have an event I would like to wear the shoes to so I will need to reorder the shoeIt took this business a split second to take my money and now they are giving me the run around about the refundIt is ridiculousI will NEVER order from this business again

To Whom it may concern,
This customer sent on email on Tuesday that we just saw, which went to our spam folder one email asking for an update this is a pre-order item when it comes to preorders we have no control over how long it take we are given a specific date by the
manufacture and that is the date the we give to our Customers, It also says on the website no refund on pre-order merchandise but the fact that our delivery is taking so long if customer wanted a refund all she had to do was request one, with that being said we will cancel this order and refund this customer

Attached is a copy of the refund confirmation customer was already sent a copy customer needs to the check the email she registered with

To whom it may concern,This customer was refunded, once refunds are processed an email confirmation goes directly to the customers email address on file and it was not this email address he listed on this complaint it was this one he had file
***.Once the refund is issued we have no control over how long it takes to go back onto a customers card the norm is to days but some banks may take an entire billing cycle, We had occasions where customers would say I never received my refund and the money was already back on their cards, When customer called prior he was told to contact his bank they are the ones who can resolve this, Customer is entitled to his refund no one is disputing that but once we hit that refund button we have no control over how long it takesWe will contact his merchant along with his bank way to get this resolved ASAP.See attachment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is a lie. I NEVER filed a complaint with my PayPal/credit card company and this is yet another lie. I cannot believe this is happening. I even sent them a email before contacting you indicating that I would contact you guys first. Please provide proof that the money has been taken from them because I am unaware of any activity through PayPal/credit card. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Customer was refunded attached is a copy of customers refund confirmation, customer was refunded in full I don't know who customer spoke to prior but I am sorry this customer had a not so good experience, Here at Femmes Boutique we strive to offer our customer the best service possible.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10542103, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Saundra Patterson

My apology I thought Miss [redacted] did receive the dresses and they were returned if that were not the case my humble apology, I will speak to [redacted] at 10am when she gets to the office to get this resolved, and the 90 days cut off that was the same issue we were having I don't understand why you can't issue a refund when ever you want.

Revdex.com:
I sent the business several emails stating that I had not received the return shipping label. why would you ignore my emails? I could have purchased these shoes from another boutique & wouldn't have had this issue & I purchase shoes A LOT. You just made the shipping label which is fine by me and the shoes will be returned. I would like a full refund to prevent this from happening again. New shoes do not come from a warehouse in this condition!I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I will wait for my full refund of 176.90 to be processed and I will be happy.
Regards,
[redacted]

We said in our prior email that we were still waiting on our delivery and customer will be refunded I don't know what number customer is calling but there is nothing else to be discussed refund was issued September 26th see attachment

To Whom it may concern,Customer made two orders each totaling $[redacted], We refunded one and customer filed a charge-back on one, Customer contacted us and spoke to one of our customer service reps stating that she only received one of the refunds and she would like to go ahead and get the two...

pairs of shoes she ordered prior as we were in the process of shipping her shoes off that day we received the charge-back notification so we cancel the order, Customer called about not receiving the package and was told we will not be shipping because we received a charge-back at that point she stated she only received one charge-back, She was told at that time that we will double check on how many charge-backs came in, Customer was a bit frustrated and got off the phone, If customer is entitle to her refund I will go ahead and process this refund immediately.

To Whom it may concern, Customer requested a refund we are talking about $61 dollars I don't know who she spoke with prior but I can see in the system that the refund was issued, we have no control over how long it takes for refunds to go back onto a customers card it's normally 3 to 4 business days...

but some bank will take an entire billing cycle, I will have accounting resend customer refund confirmation and we will also forward the Revdex.com a copy of that confirmation.