Femmes Boutique

Hello to who it may concern from what I can see from the notes in our system customer did order a size 10 black suede we received black leather instead, [redacted] was the one  that was dealing with this customer she is off this week if customer prefer a refund I will cancel this order and...

attach refund confirmation my apology to this customer for all of the confusion, Refund confirmation attached.

To Whom it may concern,
This customer did place an order little over a month ago this order was shipped but there was no movement with her tracking, I would be the first to admit that we have had several issues with usps, Our labels are created online and once we take the packages to usps they have...

a specific area that everyone that does click and pay can drop there packages off and then they suppose to scan it at the sort facility and in several cases packages would not track for days, I spoke the to Miss [redacted] and she was really sweet but frustrated at that time and she requested a full refund and  I refunded her in full.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I will appreciate if Femme Boutique can ship the same item to me as soon as possible because I have had countless excuses from [redacted]. Alternatively as [redacted] previously suggested, she can refund the amount paid via Western Union. 
Regards,
[redacted]

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I have not received a refund or call from this boutique. The business has failed to mention the amount of days, this refund will be placed back into my account.

To Whom it may concern,
I don't know who this customer spoke to prior and who stop answering what phone I am totally confused, I  am the supervisor here and I have never spoken to this customer prior, I  can see in our system that this order was canceled and a refund was...

processed, why customer never received her refund I have no clue and she should have contacted us or her bank  this order was from back in January so that is a very long time at this point all we can do is call the  merchant an see what happened why this customer never received her refund and an get back you, We have since switched merchants, warehouse, management etc. My apology to this customer and I will do my best to get this matter resolved asap.

To whom it may concern,This customer never spoke to the owner she spoke to one of our sales associate, Customer ordered on Sunday, 15 March 2015 order was cancelled, We have changed merchant since and it was taking a bit long for the funds to go back on the customers...

card, my rep offered to refund customer her $86.90 via paypal customer says she does not have one.we offered to refund her via bank wire transfer our rep was told by customer that she does not want to give out her banking information, customer requested that she gets refunded via western union, which my rep attempted to send it via western union over the phone, but when it comes to processing western union over the phone they asked way more security questions and that is what we explained to this customer we want her to have her money back and is doing everything possible to make this happen Asap

Hello to whom it may concern,Customer order on the 15th of March paid $89 dollars for overnight shipping, I was informed by one of our sales  rep that she attempted to ship the package out but the cost was $125 so she shipped the package out via two day priority and  told customer...

she will receive a full refund for her shipping, To make a long confusing story short I went ahead and refunded customer in full and asked that she refuse the package when it gets there, I can tell she was a bit frustrated and I totally understand it was a birthday present so my apology.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
DETAILS:I appreciate Femmes Boutique looking into the situation and working on getting a refund to me. However there are errors in their response. Please see my responses in CAPS below:MESSAGE FROM BUSINESS:Hello to whom it may concern,I am the current supervisor, My name was [redacted], I was not working here when Miss [redacted] placed this order from my understanding the dresses were delivered and returnedTHE DRESSES WERE NOT DELIVERED. WINE VERSION WAS UNAVAILABLE. SAPPHIRE WAS AVAILABLE AND WAS SUPPOSED TO BE SHIPPED FOR A SATURDAY DELIVERY FOR MY DAUGHTER'S PROM. IT NEVER ARRIVED SO SHE WORE SOMETHING FROM HER CLOSET. SHE CALLED OR EMAILED AND WAS TOLD SHE WOULD BE REFUNDED.So that amount is slightly less as we don't refund shipping.SHIPPING MUST BE REFUNDED BECAUSE NOTHING WAS RECEIVED. HALF OF THE CHARGES SHOULD NEVER HAVE BEEN BILLED BECAUSE THE WINE DRESS WAS NOT EVEN AVAILABLE. (EACH DRESS WAS OVER $400).From what I read in the prior notes because it was over 90 days we were not able to process this refund in order to processes refunds over 90 days we would need approval from authorize.net which takes time. I see where a check was sent out prior but miss [redacted] claimed she never received it so we ended up putting a stop payment on this check.I WAS TOLD ON APRIL 17, 2014 AND DECEMBER 2, 2014 THAT CHECKS WERE SENT. I CAN UNDERSTAND ONE CHECK NOT MAKING IT HERE, BUT 2?about her her saying do we exist it's obvious that we do she received the order, well not her the order was under a different nameAGAIN, WE DID NOT RECEIVE EITHER DRESS, WHICH IS WHY WE ASKED FOR A REFUND. this has to do with dresses that were returned which I have no record ofTHEY HAVE NO RECORD BECAUSE WE NEVER RECEIVED THEM SO THEY COULD NOT HAVE BEEN RETURNED. i am only going off of the email thread.SYNOPSIS OF EMAIL THREADS4/12/14 EMAILED [redacted] RE: THE REFUND4/17/14 EMAILED [redacted] RE: THE REFUND; WAS TOLD A CHECK WOULD BE SENT4/26 EMAILED [redacted] TO INQUIRE ABOUT CHECK7/2 EMAILED TO INQUIRE ABOUT CHECK; [redacted] RESPONDED AND PROMISED TO RECTIFY SITUATION7/24 EMAIL RECEIVED ASKING ME TO CONTACT CREDIT CARD COMPANY. TRIED TO CONFERENCE CC CO AND [redacted] BUT NO ANSWER11/29 EMAILED [redacted] ABOUT SENDING A CHECK INSTEAD OF TRYING TO GET CC REFUND12/1,2  EMAILED [redacted] ASKING IF CHECK WAS GOING TO BE SENT; SHE ASKED IF IT SHOULD BE MADE OUT TO ME OR MY DAUGHTER.2/6/15 STILL NO CHECK; ASKED [redacted] TO ISSUE A CREDIT TO MY CREDIT CARDFROM THIS POINT ON WE HAVE BEEN TEXTING. WAS TOLD THE REQUEST WAS PLACED WITH THE CC CO AND THAT IT TAKES TIME.  RECENTLY ASKED  A THIRD TIME TO HAVE A CHECK CUT AND [redacted] TOLD ME TO CONTACT LINDSEY FOR TRACKING INFO, WHICH I DID. THAT WAS ON JUNE 5TH. LINDSEY WROTE TO SAY SHE WOULD GET BACK TO ME BUT HASN'T. THAT'S WHEN I FILED THE COMPLAINT.This is not my department but I will speak to [redacted] in the morning she is the one that handles cutting the checks,  I don't know why Miss [redacted] never contacted American express to deal with this if she was having all these issues,AS NOTED ABOVE, I DID CONTACT MY CREDIT CARD COMPANY SEVERAL TIMES BUT THEY WEREN'T ABLE TO TREAT IT AS A DISPUTE AND CREDIT MY ACCOUNT BECAUSE I DIDN'T DISCOVER THE PROBLEM UNTIL MANY MONTHS LATER AND ONE CAN ONLY DISPUTE A TRANSACTION WITHIN 90 DAYS. the other girls are only sales associates and can only do so much.I UNDERSTAND THAT, AND [redacted] HAS BEEN DILIGENTLY TRYING, EVEN GIVING ME HER PERSONAL CELL, BUT HAS NOT BEEN ABLE TO GET ANY RESULTS FROM THE BUSINESS OFFICE.I will talk to [redacted] in the morning to get this resolved as soon as I can no one is trying to keep miss [redacted]'s money everyone here wants this resolved.THAT'S WHAT I'VE BEEN HEARING FOR OVER A YEAR.Thank you for your help, Revdex.com.[redacted]----------- On May 15, 2013, at 12:15 PM, Femmes Boutique <[redacted]> wrote:
>
>> Hello [redacted],
>>
>> We are in the process of shipping your dresses out, we are still waiting for
the wine color to come do you want us to just ship the Sapphire then ship the
wine when it comes in or wait and ship both together?
>>
>> Customer Care,
>> Femmes Boutique
>> P:888-557-6906On May 15, 2013, at 11:56 AM, [redacted] wrote:
> Please ship the sapphire first. Any chance it would be here by Saturday
morning?
>
> Sent from my iPhone
>
> On May 15, 2013, at 12:15 PM, Femmes Boutique <[redacted]> wrote:
>
>> Hello [redacted],
>>
>> We are in the process of shipping your dresses out, we are still waiting for
the wine color to come do you want us to just ship the Sapphire then ship the
wine when it comes in or wait and ship both together?
>>
>> Customer Care,
>> Femmes Boutique
>> P:888-557-6906-----Original Message----- From: [redacted] To: info < [redacted]>; [redacted]Sent: Thu, Mar 6, 2014 3:13 pm Subject: [redacted]'s order/refund Hi,Please see the email chain below to reference an order my daughter placed with you back in May, for her prom. The dress never arrived, and it appears we were charged for it as well as the wine version which was not in stock. [redacted] spoke with you shortly after her prom and was told a credit would be issued. As I was going through my credit card statements while doing my taxes, I saw the charge but not the refund. Please get back to me so we can clear up this situation. I also left two voice messages. Thanks.
>>

Excuses western union and paypal that means she was trying to resolve this issue and looking for ways to get the funds back to customer and if customer contacted her bank and they told her that they could not do anything because of the 90 day period and our merchant is telling us the same how is that an excuse, [redacted] has no right to refund any customers via paypal or western union unless that is the form of payment we receive and we don't accept western union payments, my name is [redacted] and I will be handling this case from here on I will see how far they are with customers refund process if not I will get the shoes out to customer today and provide Revdex.com the tracking confirmation later on this evening please have customer forward me her shipping address to [redacted]

This customer is very impatience she wants everything to be done at lightening speed once we receive a return it goes directly to our warehouse upon inspection they give us to go head to issue the refund we are closed on the weekends so the person that's in charge of processing refunds do not work...

on the weekends, We have been very responsive with this customer to all of her emails etc, Today is Sunday this is ridiculous customer will receive refund confirmation once the refund is issued.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Refund was issued any further question please contact paypal.

To whom it may concern,This customer never spoke to the owner she spoke to one of our sales associate, Customer ordered on Sunday, 15 March 2015 order was cancelled, We have changed merchant since and it was taking a bit long for the funds to go back on the customers card, my rep offered to refund...

customer her $86.90 via paypal customer says she does not have one.we offered to refund her via bank wire transfer our rep was told by customer that she does not want to give out her banking information, customer requested that she gets refunded via western union, which my rep attempted to send it via western union over the phone, but when it comes to processing western union over the phone they asked way more security questions and that is what we explained to this customer we want her to have her money back and is doing everything possible to make this happen Asap

Hello to whom it may concern,
Customer perorder or two pairs of shoes, preorder means that we don't not have the item in stock, We are given a delivery date by the manufacture, we give customers the dates that are given to us sometimes those dates get changed without notice,...

After a few months customer canceled the order, we could not just refund her due to the time period and customer filed a claim with with her credit card/paypal who already took the funds from us so I am totally confused to what is going on here paypal has her funds not us.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,[redacted] I spoke with the same person each time I called.  As of 7/2/2014 I have not received any information as to receiving a refund.  The purchase was made with a debit card so there is no billing cycle period to wait for.   I have text messages that I can foward with a number of the person I spoke to each time.  So the company does not exactly what I am talking about. I would also like a copy of when the refund was issued with a date.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To Whom it may concern, Customer placed an order on may 7th, because her order was not shipped right away one of my reps had this package shipped overnight which cost a lot more, Customer ordered a size 10 and was shipped a size 11 by error we apologized to her sent her a return label and the...

replacement size 10 was shipped overnight with schedule to be delivered today by 12 noon, the only issue was tracking information had to be forwarded to customer, I am sorry that this customer feels like this is the worst experience she has ever had at Femmes Boutique we strive to make all of our customers happy, I will cancel the order immediately intercept this package and refund customer right away.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
In my original complaint, I asked the company to provide information on the order, and that I would prefer the item to be shipped and if that was not possible to then refund me the full purchase price.  I have tried emailing this company on multiple occasions, last week was not my first or last attempt to get in contact with them. So, for them to say that my email went to spam and that I could have just "asked" for a refund just baffles me .  If I would have been able to get in contact with this company, I would have given them the opportunity to explain what was going on with the shipment instead of going through the Revdex.com.  I called countless times during business hours, the phone wasn't answered a single time and all of my voice mails and emails went unanswered.  As a company it is your job to notify the consumer about delays in shipping/orders, especially when the item is already paid for. This company didn't notify me that there was  a problem with shipment.  This company has terrible customer service, and I would never in a million years recommend anyone to purchase from them.  I received a refund email from the company but I have yet to see it show up in my account.  I will wait until I see that amount back in my account until I am "satisfied" with this company's course of action.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.My bank is aware of the situation and involved in solving it. The money has not arrived and no billing cycle is to blame. It is not an overlook either. I checked my statements, then an investigator from the bank went over all my transactions since the money was taken from my account by Femmes Boutique and found no credit adjustment. 
Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I will not accept this response until the issue is resolved. It has been a lot going on with this business for almost two months and I've been getting the run around...until the issue is fully resolved (meaning when I receive a refund or my correct size in shoe) I would like to keep this dispute open.
Regards,
[redacted]