Ferotech Solution Services, Inc.

February 16, Revdex.com of Chicago & Northern Illinois, IncNorth Wabash Avenue, Suite Chicago, IL RE: Customer Name:
*** *** Furnishings, Inc Customer Name: *** *** Account Number: *** Vehicle: *** ** 3.0T S LINE PRES VIN: *** Revdex.com ID#: *** Dear Customer Relations Advocate, Thank you for the opportunity to respond to Mr***’s recent correspondence to your officeWe have reviewed the customer’s concerns and are dedicated to ensuring that they are addressed As discussed during our February 9, telephone conversation with Mr***, the refund check in question was cashed on September 10, 2015. Our records indicate that the check was cashed at *** ** ***, located at *** Sunset Blvd ***, CA 90028. We advised the customer that the Michigan address on the copy of the cashed check is the location of ** *** ***’s headquarters, which is Volkswagen Credit’s bank. Mr*** stated that he will contact *** ** *** to investigate this matter further We sincerely apologize for any inconvenience Mr*** has experienced during the lease termination process. If you have any additional questions, please contact me at ***, ext***. Our hours of operation are Monday through Friday, 8:a.mto 10:p.m., Eastern Time Sincerely, *** *** Customer Care Supervisor Volkswagen Credit

Revdex.com NWabash Suite Chicago, IL 60611- RE: Complainant Name: Brandon *** Revdex.com Complaint
ID: *** Dear Revdex.com Customer Relations Advocate, Thank you for the opportunity to respond to Mr*** concerns brought forth in their recent correspondence to your office. Volkswagen Credit will be contacting the complainant to address their concerns If you have any questions regarding this matter, please contact us at (800) 428-4034. Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time Sincerely, John FVW Credit, IncTell us why here

Revdex.comNWabash, Ste3120Chicago, IL 60611-7621RE: Complaint Name: Christine ***Revdex.com Complaint ID: ***Dear Customer Relations Advocate, Thank you for the opportunity to respond to Ms***’s concerns brought forth in their recent correspondence to
your office. Audi Financial Services has been in contact with the complainant to address her concernsIf you have any questions regarding this matter, please contact us at (***) ***-***. Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time.Sincerely,Martha ***Audi Financial Services

Revdex.com NWabash, SteChicago, IL 60611- RE: Complainant Name: *** *** Revdex.com Complaint
ID: *** Dear Customer Relations Advocate, Thank you for the opportunity to respond to Ms*** concerns brought forth in their recent correspondence to your office. Volkswagen Credit will be contacting the complainant to address their concerns If you have any questions regarding this matter, please contact us at (*** ***. Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time Sincerely, *** *** VW Credit, Inc

January 16, Revdex.com of Chicago & Northern Illinois, IncNorth Wabash Avenue Suite Chicago, IL RE: Consumer Name: *** *** Complaint #: *** Dear Revdex.com Customer Relations Advocate, Thank you for the opportunity to respond to Mr*** concerns brought forth in their recent correspondence to your office. Volkswagen Credit contacted the customer on January 16, to address his concerns. If you have any questions regarding this matter, please contact us at *** *** Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time Sincerely, *** *** Volkswagen Credit

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

June 13, Revdex.com of Chicago & Northern Illinois, IncNorth Wabash Avenue Suite Chicago, IL RE: Consumer Name: Corey M ***
Complaint #: Dear Revdex.com Customer Relations Advocate, Thank you for the opportunity to respond to Mr*** concerns brought forth in their recent correspondence to your office. Volkswagen Credit contacted the customer on June 6, to address his concerns. If you have any questions regarding this matter, please contact us at (800) 428-4034. Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time Sincerely, Walter *** VW Credit, Inc

Initial Business Response /* (1000, 6, 2015/10/02) */
September 11,
Revdex.com of Chicago & Northern Illinois
NWabash Ave, Ste***
Chicago, IL 60611-
RE:
Customer: *** E ***
Account Number:XXXXX
Case #: XXXXXXXX
Vehicle: Volkswagen
***
VIN:3VW2K7AJ4FMXXXXXX
Thank you for the opportunity to address Ms***'s concerns brought forth in her recent correspondence to your office Volkswagen Credit has reviewed the customer's account and is dedicated to ensuring that her concerns are addressed
Our records indicate that the following payments were scheduled via our online payment system and later cancelled by Ms***:
$305.00, scheduled August 27, for payment date September 1, (cancelled August 29, 2015)
$305.00, scheduled September 2, for payment date September 8, (cancelled September 7, 2015)
Additionally, the following payments were scheduled and subsequently processed:
$305.00, scheduled August 29, for payment date September 5,
$245.00, scheduled September 7, for payment date September 7,
$60.00, scheduled September 7, for payment date September 7,
For the convenience of our customers, Volkswagen Credit allows payments to be made via the online payment system at any time
Per Ms***'s request, a refund check in the amount of $was sent to her via *** on September 15, Our records confirm that the check was cashed on September 17,
If you have any additional questions, please contact us at (XXX) XXX-XXXX Our hours of operation are Monday through Friday, 8:a.mto 10:p.mEastern Time
Sincerely,
*** ***
Customer Care Support Supervisor
Volkswagen Credit

June 8, Revdex.com of Chicago & Northern Illinois, IncNorth Wabash Avenue Suite Chicago, IL RE: Consumer Name: Thomas D Angelov
Complaint #: Dear Revdex.com Customer Relations Advocate, Thank you for the opportunity to respond to Mr*** concerns brought forth in their recent correspondence to your office. Volkswagen Credit contacted the customer on June 7, to address his concerns. If you have any questions regarding this matter, please contact us at *** ***. Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time Sincerely, Walter Mackmore VW Credit, Inc

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

November 18, Revdex.com of Chicago & Northern Illinois, IncNorth Wabash Avenue Suite Chicago, IL RE: Consumer Name: Benjamin A*** Complaint #: Dear Revdex.com Customer Relations Advocate, Thank you for the opportunity to respond to Mr***’s concerns brought forth in their recent correspondence to your office. Volkswagen Credit has attempted to contact the customer to discuss any concerns he had regarding his complaint. Mr*** has not responded to our calls. At this time, we consider this complaint resolved If you have any questions regarding this matter, please contact us at (800) 428-4034. Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time Sincerely, John *** Volkswagen Credit

March 22, 2016Revdex.com North Wabash Avenue, Suite 3120Chicago, IL 60611RE: Customer Name: *** ***
Account Number: *** Vehicle: *** *** *** *** *** VIN: *** Revdex.com ID#: *** To whom it may concern,Thank you for the opportunity to respond to *** *** recent correspondence to your officeWe have reviewed *** *** account and are dedicated to ensuring his concerns are addressedOn March 11th, Volkswagen Credit contacted *** *** and resolved the situation to his satisfaction. Should *** *** have any additional questions, he may contact me at *** *** Our hours of operation are Monday through Friday, 9:am to 7:pm, Central Time.Sincerely,*** *.Recovery Supervisor Volkswagen Credit

Revdex.com NWabash, SteChicago, IL 60611- RE: Complainant Name: *** D*** Revdex.com Complaint
ID: *** Dear Customer Relations Advocate, Thank you for the opportunity to respond to Ms***’s concerns brought forth in their recent correspondence to your office. Volkswagen Credit will be contacting the complainant to address their concerns If you have any questions regarding this matter, please contact us at (***) ***. Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time Sincerely, *** *** Customer Care Supervisor VW Credit, Inc

Complaint: ***
I am rejecting this response because:I have had voice messages from VW Credit, but I had not received the mailing from them that they had promised, so did not waste their time or mine. Requested docs were received last Saturday and I appreciate that they sent what I requested. However, I have emailed the Missouri Dept of Revenue after realizing VW Credit included use tax on remaining payments of my lease, which I believe may not be appropriate. Since I paid the full amount of sales tax on what amounts to the payoff amount (residual value less the unearned lease charges for remaining payments), I feel as though I have paid more sales/use tax than appropriateI will not attempt to call back VW Credit until such time I have an answer from MO Dept of RevenueIt is my thought that they may owe me sales tax collected at time of payoff. This may or may not offset property tax that they failed to collect at time of payoffOf interest in regard to property tax and lease terms; from Option to Purchase Before the End of the Lease Term on page 4: "Vehicle sale price will be the sum of"..."all officials' fees, taxes and other costs incurred for the purchase...and all other fees and charges then due under the Lease"
Sincerely,
Jill ***

Customer Relations Advocate Revdex.com North Wabash Avenue, Suite Chicago, IL RE: Complainant Name: Sean *** Revdex.com Complaint ID: *** Dear Customer Relations Advocate, Thank you for the opportunity to respond to Mr*** concerns brought forth in
their recent correspondence to your officeVolkswagen Credit will be contacting the complainant to address their concernsIf you have any questions regarding this matter, please contact us at (800)428-Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time Sincerely, Stephanie *** Collections Supervisor VW Credit, Inc

*** *** *** *** *** ** ***RE: Complainant Name* *** ** *** Revdex.com Complaint ID: *** Dear Revdex.com: Thank you for the opportunity to respond to *** *** concerns brought forth in the recent correspondence to your office.Volkswagen
Credit will be contacting the complainant to address their concernsIf you have any questions, please feel free to contact us at ***, Monday through Friday, a.m- p.mEastern Time.Sincerely,Volkswagen CreditLease End ServicesVolkswagen Credit*** *** *** *** ** *** Phone (*** *** Fax *** ***

Dear Customer Relations Advocate,Thank you for the opportunity to respond to Ms*** concerns brought forth in herrecent correspondence to your officeWe have reviewed the customer’s account and arededicated to ensuring that her concerns are addressed.As discussed during our recent telephone
conversation with Mr*** *** thecustomer’s authorized representative, Ms* *** *ntends to return the above-referencedvehicle to an authorized Volkswagen dealerVolkswagen Credit has agreed to waive theexcess mileage charges associated with this account.If there are any further questions, please contact me at *** ***, extension ***Our hours of operation are Monday through Friday, 9:a.mto 8:p.m., Eastern Time.Sincerely,*** ***Sales and Service ConsultantVolkswagen CreditTell us why here

Complaint: ***
I am rejecting this response because: I received a call from a Volkswagen Representative whom said they sent a settlement letter in November and that it was not returned to them We never received a letter and were told to call headquarters and request a new one Unfortunately we called and remained on the line for over an hour without being able to talk to a human being Needless to say the issue has not been resolved It's been over a year and we have not received the settlement Calling a phone # where no one would answer did not resolve anything
Sincerely,
Lisa J***

November 25, Revdex.com NWabash, SteChicago, IL 60611- RE: Consumer Name: Kenneth ***
Complaint #: *** Dear Revdex.com Customer Relations Advocate, Thank you for the opportunity to respond to Mr*** concerns brought forth in their recent correspondence to your office. Audi Financial Services contacted the customer on November 25, to address his concerns. If you have any questions regarding this matter, please contact us at 888-237-2834. Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time Sincerely, John *** Audi Financial Services

Complaint: ***
I am rejecting this response because: I want in writing that the account has a zero balance. Once I receive it as agreed I will accept the resolution
Sincerely,
Nicole ***