Ferotech Solution Services, Inc.

July19, Revdex.com of Chicago & Northern Illinois, IncNorth Wabash Avenue Suite Chicago, IL RE: Consumer Name: Neomi ***
Complaint #: *** Dear Revdex.com Customer Relations Advocate, Thank you for the opportunity to respond to Ms***’s concerns brought forth in their recent correspondence to your office. Volkswagen Credit contacted the customer on July 19, to address her concerns. If you have any questions regarding this matter, please contact us at (800) 428-4034. Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time Sincerely, *** *** VW Credit, Inc

We called the customer, apologized for letters seeming harassing, explained that we did not get the check to pay off his account until days ago so letters had to be sent to show account was still open, adv account is now closed at zero balance and update

May 9, Revdex.com of Chicago & Norther Illinois, Inc North Wabash Avenue, Suite Chicago, Illinois RE: Customer Name: *** ***
Account Number: *** Vehicle: Volkswagen Touareg VIN: *** ID No: *** To whom it may concern, Thank you for the opportunity to respond to *** *** complaintOn December 19, 2016, we had the pleasure to respond to the *** on behalf of *** ***’s correspondenceA copy of our response has been sent to the customer by certified mail Volkswagen Credit Incconsiders this matter closed If *** *** has further questions, please have the customer contact our Recovery Department at (*** *** Monday through Friday, 8:a.mto 7:p.m., Eastern Time Sincerely, Volkswagen Credit

June 16, 2017 Revdex.com of Chicago & Northern Illinois, IncNorth Wabash AvenueSuite 3120Chicago, IL 60611 RE: Consumer Name: Neomi *** Complaint #: *** Dear Revdex.com Customer Relations Advocate, Thank you for the opportunity to respond to Ms***’s concerns brought forth in their recent correspondence to your office. Volkswagen Credit contacted the customer on July 28, to address her concerns. If you have any questions regarding this matter, please contact us at (800) 428-4034. Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time. Sincerely, *** ***VW Credit, Inc

August 18, Revdex.com of Chicago & Northern Illinois, IncNorth Wabash Avenue Suite Chicago, IL RE: Consumer Name: Jill D *** Complaint #: *** Dear Revdex.com Customer Relations Advocate, Thank you for the opportunity to respond to Ms***’s concerns brought forth in their recent correspondence to your office. Volkswagen Credit has attempted to contact the customer to discuss any concerns he had regarding his complaint. Ms*** has not responded to our calls. If you have any questions regarding this matter, please contact us at (800) 428-4034. Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time Sincerely, Walter *** Volkswagen Credit

December 6, ? ? ? ? ? Revdex.com of Chicago & Northern Illinois, Inc North Wabash Ave, Suite Chicago, IL ? ? ? ? Dear Customer Relations Advocate, ? ? Thank you for the opportunity to respond to Mr
*** concerns ID of *** brought forth in his recent correspondence to your office.? ? Volkswagen Credit Inchas been in contact with the complainant to address his concerns ? If you have any questions regarding this matter, please contact us at (800) 428-3032.? Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time? ? Sincerely, ? Martha HVolkswagen Credit Inc.?

May 2, ? ? Revdex.com of Chicago & Northern Illinois, Inc North Wabash Avenue, Suite Chicago, Illinois ? ? ? RE:? ? ? ? Customer Name:? ? ? ? *** ***
? ? ? ? ? ? ? ? ? ? Account Number:? ? ? *** ? ? ? ? ? ? ? ? ? ? Vehicle:? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Volkswagen Passat ? ? ? ? ? ? ? ? ? ? VIN:? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ***? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ID No:? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? *** ? ? ? ? ? ? ? ? ? ? ? ? To whom it may concern, ? ? To whom it may concern, ? Thank you for the opportunity to respond to Mr***’s complaintOn April 28th, 2017, we attempted to contact Mr*** in order to discuss his accountWe will continue to follow up with Mr*** to advise him that his account has been paid in full.? ? If Mr*** has further questions, he may contact us at *** *** Monday through Friday, 8:a.mto 10:p.m., Eastern Time? ? Sincerely, ? ? Volkswagen Credit ?

October 4, ? Revdex.com of Chicago & Northern Illinois, Inc.? North Wabash Avenue, Suite 3120? Chicago, Illinois RE: Customer Name: ALLEN L M***? Account Number: ***? Vehicle: Volkswagen Passat? ? VIN: ***? ID No: *** ? Dear Revdex.com Customer Relations Advocate, ? We have reviewed MrM*** account with him on several occasions and would be glad to discuss it furtherMrM*** is encouraged to call our office for any questions? or clarifications he may have? We can be reached at (*** ***, Monday through Friday, 8:a.mto 8:p.m., Eastern Time? Sincerely, ? Volkswagen Credit Tell us why here

February 3, ? Revdex.com of Chicago & Northern Illinois, IncNorth Wabash Avenue, Suite Chicago, IL ? RE:? ? ? ? ? ? ? ? Customer Name:
? ? ? ? ? ? ? ? ? ? ? ? ? ? ? *** *** ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Account Number: ? ? ? ? ? ? ? ? ? ? ? ? ? ? *** ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Vehicle:? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? *** ** *** *** ** ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? VIN:? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? *** ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Revdex.com ID#:? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ***? ? ? ? ? ? ? ? ? ? ? ? ? ? Dear Customer Relations Advocate, ? Thank you for the opportunity to respond to Ms*** recent correspondence to your officeWe have reviewed her concerns and are dedicated to ensuring that they are addressed? Volkswagen Credit makes every effort to work with our customers during times of financial difficulty.? On January 19, 2016, the customer contacted us to request a due date change for her account.? The request was approved.? ? Prior to requesting the due date change, our records indicate that Ms*** contacted Volkswagen Credit to request payment deferrals.? A payment deferral allows a customer to postpone a monthly payment until the end of their lease term.? Payments were deferred for the customer’s account for the following months: January 2014, February 2014, April 2015, and May 2015.? The customer was advised that a $payment deferral fee would be charged to her account for each deferred payment? As stated in the customer’s Lease Agreement, if all or any portion of a payment is not paid within days of its due date, the lessee is charged a late charge of 5% of the unpaid amount of the payment.? ? As a goodwill gesture, Volkswagen Credit previously waived one deferral fee ($50.00) and three (3) late fees ($94.85) on the customer’s account.? ? During a recent telephone conversation, our representative explained to Ms*** that her consumer credit reports will reflect the total lease balance for which she is responsible, not the vehicle purchase price.? The customer now understands that the account’s outstanding balance is being reported accurately.? ? Respectfully, for the reasons set forth above, we are unable to agree to the customer’s proposed resolution.? If Ms*** has any additional questions, she may contact me at *** *** ***? Our hours of operation are Monday through Friday, 8:a.mto 10:p.m., Eastern Time? Sincerely, ? *** *** Customer Care Supervisor Volkswagen Credit

Revdex.com:
The business has promised to settle the dispute in the way I have suggested and has taken some steps towards thatThey have accepted payment for the account and issued a letter confirming the account now is paid in fullThey promised they will remove the negative entry from my credit report within to daysThis correction of my credit report is what I'm awaiting before I can call the dispute resolved
Sincerely,
Andriy ***

VW Credit, Inc(dba Volkswagen Credit, *** *** *** *** *** ***? Services) is a servicer for VW Credit Leasing, Ltdand VCI Loan Services, LLC.VW Credit, Inc.** *** *** ** ***Phone *** ***Customer Relations AdvocateRevdex.comNorth Wabash
Ave, Suite 3120Chicago, IL 60611RE: Complainant Name: *** ** ***Revdex.com Complaint ID: ***Dear Customer Relations Advocate,Thank you for the opportunity to respond to MsK*** concerns brought forth in their recent correspondence to your office.Volkswagen Credit will be contacting the complainant to address their concerns.If you have any questions regarding this matter, please contact us at *** Our hoursof operation are Monday through Friday, 8:AM to 10:PM, Eastern Time.Sincerely,S*** H***Collections SupervisorVW Credit, Inc

Complaint: ***I am rejecting this response because: Every time I get the same answer from VWThey admit they screwed up their system, but they will not fix it
By the way my first name is not ***, but ***Please see your previous conversations and be more accurateSincerely,*** ***

Complaint: ***
I am rejecting this response because: It is a promise to initiate contact to further discuss my concerns, but is not an actual resolution or action plan to get to a resolutionUpon speaking with them and coming to a resolution, I will contact Revdex.com and mark my complaint as resolvedI appreciate VCI Credit reaching out in a timely manner, and look forward to speaking with them.?
Sincerely,
Brandon ***

Complaint: ***I am rejecting this response because: VW Credit made many misrepresentations over the past few monthsI made every effort to return the car to the original dealership which they refusedIn addition I went to another VW dealership as per their request to have the vehicle returned but they advised me that they had no room in their lotAfter going back and forth with VW Credit I was advised that I could bring the car back to VW in Lynbrook as BOB the sales manager agreed to take the car back on behalf of VW creditI called BOB to confirm and he wasn't inThe following day? I spoke with Darnell who advised me that he was in charge of returns and that he was aware of the situation and told me I could have the car brought in today September 20, After speaking with him I arranged to have *** Towing in my area pick up the car and deliver it back to themAs I was waiting for the private tow truck company to pick up the car I heard noise outside my home and saw a tow truck start putting the car on the tow truckI walked over to the driver and went to hand him $for the towHe stated you don't own me anything I am from the REPO companyVW credit's own actions has now caused my credit to be destroyed and now that they have taking back the car under a REPO they are going to expect me to cover any shortfallIf the dealership that I leased the car from when I first leased it would have taken back the car this entire situation could have been avoidedI have leased many high end cars over the past plus years and I have never had any issue with having a car returned off leaseTo date I have left several messages for the head of VW credit and all of my message have gone unansweredSincerely,Allen M***

June 14, ? ? Revdex.com of Chicago & Northern Illinois, IncNorth Wabash Avenue Suite Chicago, IL ? ? ? RE:? ? ? ? ? Consumer Name:? ? ? ? ? ? ? ? ? ? Lisa M J***
? ? ? ? ? ? ? ? ? ? ? Complaint #:? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? *** ? Dear Revdex.com Customer Relations Advocate, ? Thank you for the opportunity to respond to MsJ*** concerns brought forth in their recent correspondence to your office.? ? Volkswagen Credit contacted the customer on June 14, to address her concerns.? ? ? If you have any questions regarding this matter, please contact us at (*** ***.? Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time? ? Sincerely, ? Walter M*** VW Credit, Inc?

? Revdex.comNWabash, Ste3120Chicago, IL 60611-7621? ? RE:? ? ? ? ? Complainant Name:? ? ? ? ? ? Benjamin ***? ? ? ? ? ? ? ? ? ? ? Revdex.com Complaint
ID:? ? ? ? ? ? ? ***? ? Dear Customer Relations Advocate, ? Thank you for the opportunity to respond to Mr***’s concerns brought forth in their recent correspondence to your office.? ? Volkswagen Credit has attempted to contact the customer on November 8th, November 9th and November 11th to address his concerns.? ? In order for us to move forward with resolving this matter we need Mr*** to reach out to us by phone.? ? If you have any questions regarding this matter, please contact us at (800) 428-4034.? Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time.? ? Sincerely,? America ***VW Credit, Inc

August 14, ? ? Revdex.com of Chicago & Northern Illinois, IncNorth Wabash Avenue Suite Chicago, IL ? ? ? RE:? ? ? ? ? Consumer Name:? ? ? ? ? ? ? ? ? ? Jill D ***
? ? ? ? ? ? ? ? ? ? ? Complaint #:? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? *** ? ? Dear Revdex.com Customer Relations Advocate, ? Thank you for the opportunity to respond to Ms***? concerns brought forth in their recent correspondence to your office.? ? Volkswagen Credit contacted the customer on August 14, to address her concerns.? ? ? If you have any questions regarding this matter, please contact us at (800) 428-4034.? Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time? ? Sincerely, ? Walter *** VW Credit, Inc? ?

Revdex.com NWabash, SteChicago, IL 60611-? ? RE:? ? ? ? ? Complainant Name:? ? ? ? ? ? *** *** ? ? ? ? ? ? ? ? ? ? ? Revdex.com Complaint
ID:? ? ? ? ? ? ? *** ? ? Dear Customer Relations Advocate, ? Thank you for the opportunity to respond to Mr*** concerns brought forth in their recent correspondence to your office.? ? Volkswagen Credit contacted the customer on August 26, to address his concerns? If you have any questions regarding this matter, please contact us at (*** ***? Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time? ? Sincerely, ? *** *** VW Credit, Inc? ? Tell us why here

they called and left a message to call backI didThe person that answered the phone tried to tell me that it was accumulation of late fees and the amount they charge is 5% of the paymentAll sounds fair axcept they've been charging much more than 5% EVERY month!!
Complaint: ***
I am rejecting this response because:
Sincerely,
Neomi ***

To Whom it May Concern,? We regret to learn of *** *** unsatisfactory experience with the service department at his dealership.? *** *** will need to contact the service department directly and file his complaint.? All dealerships are independently owned so *** ***
should contact the dealership directly to file his complaint.? Sincerely,? *** ***Customer Care Support SupervisorVolkswagen Credit